# Top Free Help Desk Software - Page 3 Help desks receive customer complaints through channels like toll-free numbers, websites, chatbots, or email. Fielding a large number of customer requests can get overwhelming fast. The larger a business or more complex a product, the more likely it is teams will field a number of customer inquiries a day. A help desk is a resource designed  to provide customers or end users with the technical support or information needed to fully enjoy a company's product. Technical support analysts will then receive the ticket and scale the problem through internal channels to help the customer find a resolution. If you'd like to see more products and to evaluate additional feature options, compare all [Help Desk Software](https://www.g2.com/categories/help-desk) to ensure you get the right product. ## View Free Help Desk Software G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our [scoring methodologies](https://research.g2.com/g2-scoring-methodologies). **214** Help Desk Products Available View all [Help Desk Software](https://www.g2.com/categories/help-desk) View all [Help Desk Software](https://www.g2.com/categories/help-desk) ### [Helpdesk 365](https://www.g2.com/products/helpdesk-365/reviews) [By CubicLogics](https://www.g2.com/sellers/cubiclogics) [ (240)4.7 out of 5 ](https://www.g2.com/products/helpdesk-365/reviews#reviews "Read Helpdesk 365 Reviews") Product Description Helpdesk 365 is a reliable AI-powered helpdesk software built to simplify internal support operations and boost team productivity. Designed for businesses using Microsoft 365, it integrates seamlessly **Industries:** Insurance, Computer & Network Security · **Market Segment:** 49% Mid-Market, 9% Enterprise AP It is a free ticketing system ,without any additional charges unlike other systems. You can use your mobile phone for ticketing ,Our team works...[Read review](https://www.g2.com/products/helpdesk-365/reviews/helpdesk-365-review-9423062) AN Heldesk 365 is very user friendly and easy to setup. We could start handling customer tickets quickly after getting it, whether we purchased it or...[Read review](https://www.g2.com/products/helpdesk-365/reviews/helpdesk-365-review-9744424) Year Founded 2015 HQ Location Wilmington, US Company Website https://www.apps365.com/ Twitter @cubiclogics LinkedIn® Page https://www.linkedin.com/company/cubiclogics/ ### [GrooveHQ](https://www.g2.com/products/groovehq/reviews) [By GrooveHQ](https://www.g2.com/sellers/groovehq) [ (195)4.6 out of 5 ](https://www.g2.com/products/groovehq/reviews#reviews "Read GrooveHQ Reviews") Product Description The refreshingly simple yet powerful alternative to Zendesk. Over 2,000 small businesses use Groove's help desk software to centralize and automate their customer support. **Industries:** Computer Software, Information Technology and Services · **Market Segment:** 77% Small-Business, 22% Mid-Market ![Clayton J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Clayton J.") CJ Design and UI are excellent Does exactly what I want it too Not complicated, but enough features to be flexible Great value pricing Plugs in...[Read review](https://www.g2.com/products/groovehq/reviews/groovehq-review-8276429) ![Peer E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Peer E.") PE Support is very fast, when you need it. It's not very often yo do need it, as Groove is quite simple to use and setup. Lot's of great features and...[Read review](https://www.g2.com/products/groovehq/reviews/groovehq-review-8281553) Year Founded 2011 HQ Location Newport, RI Company Website https://www.groovehq.com Twitter @Groove LinkedIn® Page https://www.linkedin.com/company/3150436/ [![G2 Advertising](/assets/my-g2-logo-41632af6f81a240a0a9886638f412b2ac9a29f4001534f8c83be89a58ef9d45d.svg "G2 Advertising")](https://sell.g2.com/case-studies/how-aisdr-uses-g2-ads-to-turn-g2-into-top-5-traffic-source) Sponsored G2 Advertising Get 2x conversion than Google Ads with G2 Advertising! G2 Advertising places your product in premium positions on high-traffic pages and on targeted competitor pages to reach buyers at key comparison moments. [ Learn More ](https://sell.g2.com/case-studies/how-aisdr-uses-g2-ads-to-turn-g2-into-top-5-traffic-source) ### [BoldDesk](https://www.g2.com/products/bolddesk/reviews) [By Syncfusion](https://www.g2.com/sellers/syncfusion) [ (143)4.5 out of 5 ](https://www.g2.com/products/bolddesk/reviews#reviews "Read BoldDesk Reviews") Product Description BoldDesk® by Syncfusion® is an advanced, AI-powered Customer service software designed to streamline customer support operations. It combines robust ticketing software, live chat, and multi-channel su **Users:** IT Manager, Software Developer · **Industries:** Computer Software, Information Technology and Services · **Market Segment:** 47% Small-Business, 35% Mid-Market ![أحمد .](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "أحمد .") أ I love the price and the social media integration in BoldDesk. The initial setup was extremely easy.[Read review](https://www.g2.com/products/bolddesk/reviews/bolddesk-review-12201251) ![Raghuraj R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Raghuraj R.") RR What stands out most about BoldDesk is how structured and flexible the system is while still remaining intuitive to use. For our use case at PAiT,...[Read review](https://www.g2.com/products/bolddesk/reviews/bolddesk-review-12602370) Year Founded 2001 HQ Location Morrisville, North Carolina Company Website https://www.syncfusion.com Twitter @Syncfusion LinkedIn® Page https://www.linkedin.com/company/123064/ ### [Sprinklr Service](https://www.g2.com/products/sprinklr-service/reviews) [By Sprinklr](https://www.g2.com/sellers/sprinklr) [ (749)4.3 out of 5 ](https://www.g2.com/products/sprinklr-service/reviews#reviews "Read Sprinklr Service Reviews") Product Description Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables seamless customer & agent experience across 30+ digital, social and voice channels, and delivers rea **Users:** Social Media Manager, Community Manager · **Industries:** Consumer Services, Marketing and Advertising · **Market Segment:** 41% Enterprise, 30% Mid-Market User SentimentHow are these determined? Users frequently mention the product's capability for proactive listening across multiple channels, its benchmarking and engagement-to-marketing features, and the competitor analysis feature that helps keep a tab on competitors. Users experienced issues with the core team of Sprinklr not providing support for tech issues, the AI feature not being used perfectly to categorize social media posts, and the platform's complexity and steep learning curve. Year Founded 2009 HQ Location New York Company Website https://www.sprinklr.com Twitter @Sprinklr LinkedIn® Page https://www.linkedin.com/company/399351/ Ownership NYSE: CXM ### [ClearFeed](https://www.g2.com/products/clearfeed/reviews) [By ClearFeed](https://www.g2.com/sellers/clearfeed) [ (160)4.6 out of 5 ](https://www.g2.com/products/clearfeed/reviews#reviews "Read ClearFeed Reviews") Product Description ClearFeed is the next-gen Support Platform on Slack powered by AI Agents. Our platform converts conversations from multiple Slack channels into a single shared queue of requests, using which customer- **Industries:** Computer Software, Information Technology and Services · **Market Segment:** 59% Mid-Market, 34% Small-Business ![Lesleanne B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lesleanne B.") LB ClearFeed's ability to easily bring customer conversations into one Slack channel so that our team can provide fast and reliable support to...[Read review](https://www.g2.com/products/clearfeed/reviews/clearfeed-review-9053733) ![Kevin C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kevin C.") KC It allows us to organize communication with customers via Slack, which we use as a way to have a more personable approach to support. Our customers...[Read review](https://www.g2.com/products/clearfeed/reviews/clearfeed-review-9656955) Year Founded 2021 HQ Location Beaverton, OR Company Website https://clearfeed.ai/ Twitter @clearfeedai LinkedIn® Page https://www.linkedin.com/company/clearfeed/ ### [Crisp](https://www.g2.com/products/crisp/reviews) [By Crisp IM SARL](https://www.g2.com/sellers/crisp-im-sarl) [ (200)4.5 out of 5 ](https://www.g2.com/products/crisp/reviews#reviews "Read Crisp Reviews") Product Description Crisp is the ultimate all-in-one AI-powered multichannel customer support platform that helps businesses connect instantly with their customers or leads waiting for support. With its quickly evolving **Users:** CEO, Founder · **Industries:** Computer Software, Information Technology and Services · **Market Segment:** 86% Small-Business, 12% Mid-Market ![Tuan B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tuan B.") TB Pros: + All-in-one inbox with multi-channel support + Chatbot and automation tools + Affordable pricing, especially for startups + Excellent...[Read review](https://www.g2.com/products/crisp/reviews/crisp-review-11347364) ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") UC Great value in the features provided for the subscription price. They also have excellent customer support and is very responsive and friendly. We...[Read review](https://www.g2.com/products/crisp/reviews/crisp-review-11956311) Year Founded 2015 HQ Location Nantes, FR Company Website https://crisp.chat/ LinkedIn® Page https://www.linkedin.com/company/crisp-im/ ### [EngageBay](https://www.g2.com/products/engagebay/reviews) [By EngageBay Inc](https://www.g2.com/sellers/engagebay-inc) [ (689)4.6 out of 5 ](https://www.g2.com/products/engagebay/reviews#reviews "Read EngageBay Reviews") Product Description EngageBay is an all-in-one customer engagement platform designed for small and mid-sized businesses that want to manage marketing, sales, and support from a unified system. Positioned as a cost-co **Users:** Marketing Manager, Founder · **Industries:** Information Technology and Services, Staffing and Recruiting · **Market Segment:** 70% Small-Business, 32% Mid-Market ![William N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "William N.") WN The Visual Automation Builder is where we saw immediate value. We set up workflow that tags, scores and assigns inbound leads automatically based...[Read review](https://www.g2.com/products/engagebay/reviews/engagebay-review-12610294) ![Patricia K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Patricia K.") PK At XoomEnergy, we use EngageBay's Visual Automation Builder to auto assign lead by region and trigger follow ups it replaced our manual lead...[Read review](https://www.g2.com/products/engagebay/reviews/engagebay-review-12623000) Year Founded 2018 HQ Location Wilmington, Delaware Company Website https://www.engagebay.com/ Twitter @engagebay LinkedIn® Page https://www.linkedin.com/company/13655085/ ### [HappyFox Help Desk](https://www.g2.com/products/happyfox-help-desk/reviews) [By HappyFox Inc.](https://www.g2.com/sellers/happyfox-inc) [ (137)4.5 out of 5 ](https://www.g2.com/products/happyfox-help-desk/reviews#reviews "Read HappyFox Help Desk Reviews") Product Description HappyFox Help Desk is a comprehensive support and ticket management platform that consolidates customer and internal queries from multiple channels, including email, chat, and web portals. With a user **Industries:** Information Technology and Services, Computer Software · **Market Segment:** 42% Mid-Market, 39% Small-Business ![Verified User in Hospitality](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospitality") EH The ease of use and the ability to pre-chat with customers. This helps to really enable us as a company to be able to work quickly and effectively...[Read review](https://www.g2.com/products/happyfox-help-desk/reviews/happyfox-help-desk-review-531671) RC We finally needed a helpdesk platform with more features than some of the low cost/free options. Upon reviewing HappyFox, we request a demo which...[Read review](https://www.g2.com/products/happyfox-help-desk/reviews/happyfox-help-desk-review-569007) Year Founded 2011 HQ Location Irvine, California Company Website https://www.happyfox.com/ LinkedIn® Page https://www.linkedin.com/company/3190470/ Phone +1 (949) 535-2220 ### [Supportbench](https://www.g2.com/products/supportbench/reviews) [By Supportbench Services Inc.](https://www.g2.com/sellers/supportbench-services-inc) [ (115)4.9 out of 5 ](https://www.g2.com/products/supportbench/reviews#reviews "Read Supportbench Reviews") Product Description Supportbench is a TOP rated premium customer support software for businesses seeking advanced, affordable, scalable solutions. It boasts features such as dynamic SLAs, a KCS knowledge base, AI-powered **Industries:** Information Technology and Services, Marketing and Advertising · **Market Segment:** 71% Small-Business, 28% Mid-Market ![Piyush S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Piyush S.") PS The implementation of AI knowledge base article creation streamlines processes and improves customer self-service efficiency, resulting in...[Read review](https://www.g2.com/products/supportbench/reviews/supportbench-review-9131970) ![Naveen S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Naveen S.") NS The creation of AI knowledge base articles and the implementation of ChatGPT-enabled bots distinguish themselves for their efficacy in managing...[Read review](https://www.g2.com/products/supportbench/reviews/supportbench-review-9156768) Year Founded 2015 HQ Location Vancouver, British Columbia Company Website https://www.supportbench.com Twitter @supportbench LinkedIn® Page https://www.linkedin.com/company/supportbench-services-inc-/ ### [Connecteam](https://www.g2.com/products/connecteam/reviews) [By Connecteam](https://www.g2.com/sellers/connecteam) [ (3,505)4.6 out of 5 ](https://www.g2.com/products/connecteam/reviews#reviews "Read Connecteam Reviews") Product Description Connecteam is a mobile-first workforce management app featuring a robust set of tools designed to help organizations with deskless teams improve communication, retain staff, and drive operational effi **Users:** Owner, Manager · **Industries:** Construction, Retail · **Market Segment:** 83% Small-Business, 14% Mid-Market User SentimentHow are these determined? Reviewers like Connecteam's intuitive interface, mobile-friendly nature, and its ability to cater to small businesses by offering all services for free for teams with under 10 personnel. Reviewers noted that the software becomes expensive once the team exceeds 10 members, and some customization options can feel limited depending on the workflow, with a learning curve when setting up more advanced features. Year Founded 2015 HQ Location New York, NY Company Website https://connecteam.com Twitter @ConnecteamApp LinkedIn® Page https://www.linkedin.com/company/10591384/ ### [Re:amaze](https://www.g2.com/products/re-amaze/reviews) [By GoDaddy](https://www.g2.com/sellers/godaddy) [ (140)4.6 out of 5 ](https://www.g2.com/products/re-amaze/reviews#reviews "Read Re:amaze Reviews") Product Description Re:amaze is a helpdesk and customer messaging platform designed for websites, stores, and apps. Use Re:amaze to provide exceptional customer support through live chat, email, social media, mobile SMS/ **Users:** Owner, President · **Industries:** Retail, Sporting Goods · **Market Segment:** 81% Small-Business, 17% Mid-Market PV To start with, installation was very easy. I love the BOTs and Shared Inbox feature with great reporting.[Read review](https://www.g2.com/products/re-amaze/reviews/re-amaze-review-4414264) ![Vincent S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vincent S.") VS Re:Amaze has a FAQ portal that is easy to manage and maintain by the customer support team. The chat widget integrates well with e-commerce...[Read review](https://www.g2.com/products/re-amaze/reviews/re-amaze-review-7355480) Year Founded 1997 HQ Location Scottsdale, AZ Company Website https://www.godaddy.com Twitter @GoDaddy LinkedIn® Page https://www.linkedin.com/company/7846/ Ownership NYSE:GDDY Phone +1.480.505.8877 ### [Deskpro](https://www.g2.com/products/deskpro/reviews) [By Deskpro](https://www.g2.com/sellers/deskpro) [ (97)4.2 out of 5 ](https://www.g2.com/products/deskpro/reviews#reviews "Read Deskpro Reviews") Product Description Deskpro is the only help desk platform that enables support across every channel, powered by the AI of your choice, with comprehensive security, compliance and data privacy options. Deskpro deploym **Industries:** Information Technology and Services, Computer & Network Security · **Market Segment:** 46% Small-Business, 44% Mid-Market ![Verified User in Higher Education](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Higher Education") AH Easy to manage support tickets with customers[Read review](https://www.g2.com/products/deskpro/reviews/deskpro-review-9681823) ![Verified User in Internet](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Internet") AI There are many features that we don't use that may be useful for others. It is intuitive and the interface looks slick both for customers and...[Read review](https://www.g2.com/products/deskpro/reviews/deskpro-review-9683484) Year Founded 2002 HQ Location Austin, TX Company Website https://www.deskpro.com/ LinkedIn® Page https://www.linkedin.com/company/1178218/ ### [Vision Helpdesk](https://www.g2.com/products/vision-helpdesk/reviews) [By Vision Helpdesk](https://www.g2.com/sellers/vision-helpdesk) [ (95)4.6 out of 5 ](https://www.g2.com/products/vision-helpdesk/reviews#reviews "Read Vision Helpdesk Reviews") Product Description Vision Helpdesk is 14 years young and serves 20000+ customers, It offers the best customer service tools - solutions for every size business. 1) Help Desk Software (Multi-Channel Help Desk) 2) Satell **Industries:** Non-Profit Organization Management, Information Technology and Services · **Market Segment:** 61% Small-Business, 34% Mid-Market DB Easy installation, sice it is running on a web server. The system's simplicity to be used by an inexperienced end-user or staff member makes it an...[Read review](https://www.g2.com/products/vision-helpdesk/reviews/vision-helpdesk-review-5281354) RT We were looking for a tool that is easy to use, can streamline our client communication, light on the pocket as well as customizable to an extent....[Read review](https://www.g2.com/products/vision-helpdesk/reviews/vision-helpdesk-review-5287485) Year Founded 2005 HQ Location Nasik Company Website https://www.visionhelpdesk.com Twitter @visionhelpdesk LinkedIn® Page https://www.linkedin.com/company/2276513/ ### [Helpwise](https://www.g2.com/products/helpwise/reviews) [By Saas Labs](https://www.g2.com/sellers/saas-labs) [ (181)4.6 out of 5 ](https://www.g2.com/products/helpwise/reviews#reviews "Read Helpwise Reviews") Product Description Helpwise is an easy to setup customer service platform that empowers customer facing teams to drive revenue for businesses. The all-in-one platform streamlines customer conversations across various ch **Users:** CEO, Owner · **Industries:** Marketing and Advertising, Computer Software · **Market Segment:** 90% Small-Business, 10% Mid-Market MT First, Helpwise is easy to use. I have a small team of 3 that utilizes Helpwise to provide support to our small business clients. Previously we...[Read review](https://www.g2.com/products/helpwise/reviews/helpwise-review-5127816) ![Verified User in Online Media](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Online Media") UO Helpwise has a clean UI and lots of smart integrations which make you more productive. It's cheaper than popular rivals and has more features than...[Read review](https://www.g2.com/products/helpwise/reviews/helpwise-review-5139001) Year Founded 2016 HQ Location Palo Alto, California Company Website https://www.saaslabs.co/ Twitter @saas\_labs LinkedIn® Page https://www.linkedin.com/company/10436435/ ### [Pylon](https://www.g2.com/products/pylon-pylon/reviews) [By Pylon](https://www.g2.com/sellers/pylon) [ (110)4.7 out of 5 ](https://www.g2.com/products/pylon-pylon/reviews#reviews "Read Pylon Reviews") Product Description Pylon is an All-in-one B2B Support Platform for modern B2B businesses. We help hundreds of fast growing companies like Deel, Hightouch, and Merge to scale their customer operations. Pylon helps co **Users:** Head of Customer Success, CEO · **Industries:** Computer Software, Information Technology and Services · **Market Segment:** 64% Small-Business, 19% Mid-Market AN What stands out most is how well it integrates into existing workflows. The Slack integration in particular has been a game-changer for our team's...[Read review](https://www.g2.com/products/pylon-pylon/reviews/pylon-review-12754015) MM Intuitive case workflow management with flexible rules and filtering[Read review](https://www.g2.com/products/pylon-pylon/reviews/pylon-review-12754818) HQ Location San Francisco, CA Company Website https://www.usepylon.com/ LinkedIn® Page https://www.linkedin.com/company/usepylon/ [![G2 Advertising](/assets/my-g2-logo-41632af6f81a240a0a9886638f412b2ac9a29f4001534f8c83be89a58ef9d45d.svg "G2 Advertising")](https://sell.g2.com/case-studies/how-aisdr-uses-g2-ads-to-turn-g2-into-top-5-traffic-source) Sponsored G2 Advertising Get 2x conversion than Google Ads with G2 Advertising! G2 Advertising places your product in premium positions on high-traffic pages and on targeted competitor pages to reach buyers at key comparison moments. 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