Top Free Help Desk Software - Page 13

LeadDesk

LeadDesk is a cloud-based contact center software for high volume sales and customer-service. Customers range from SMB to large Enterprise customers. Other major customer industries include; media, security services, energy, telecommunication, financial services, market research, and fundraising. Our intelligent tools allow you to maximize call-efficiency and help you sell more. LeadDesk can be used stand-alone or integrated with CRM systems. Our customers boost agent productivity with highly efficient call handling, seamless VoIP/GSM/PBX connectivity, integrated contacts lists, contacts data management, and advanced monitoring and reporting. LeadDesk is cloud-based and highly scalable. Sales organizations choose LeadDesk because they close more, have no downtime, no start-up costs, and lower OPEX.

Average Rating: 4.0/5.0

Total Reviews: 12

Onsite Support

Onsite Support is a full-stack ecommerce helpdesk built exclusively for online sellers — not adapted from a generic IT service desk, but designed from the ground up for how ecommerce support actually works. The platform consolidates every customer conversation across Amazon, eBay, Walmart, Shopify, TikTok Shop, WooCommerce, Etsy, Newegg, Back Market, Mirakl and 10+ additional marketplaces into a single unified inbox. Every ticket arrives with live order data, customer history and product information already populated — eliminating the need for agents to switch between platforms, manually look up orders or copy-paste information between tools. **What makes Onsite Support different from other helpdesks:** Unlike competitors, Onsite Support was purpose-built for ecommerce sellers managing multichannel operations. The platform's AI engine is trained on each merchant's own data — their order history, product catalog, company policies and marketplace rules — rather than generic large language model responses. This means the AI can resolve real customer questions accurately: order status, return eligibility, product compatibility, troubleshooting, tracking information and more. AI chatbots can be deployed directly on merchant websites and branded support landing pages to deflect tickets before they reach the queue. Agents can take direct action from within every ticket — issuing refunds, applying discounts, canceling orders and creating replacement shipments — without leaving the platform. This reduces average handling time significantly and eliminates the multi-tab workflows that slow ecommerce support teams down. **Amazon sellers** benefit from an exclusive Product Lifecycle Support (PLS) integration that places a branded "Get Product Support" button directly on the customer's Amazon returns page — intercepting return intent before a return is filed and giving sellers a first-line opportunity to resolve the issue, protect their metrics and preserve the sale. **Platform highlights:** - Unified multichannel inbox: 10+ marketplaces natively connected - AI trained on your own order data, product catalog and policies - In-ticket order actions: refunds, replacements, cancellations, discounts - Amazon PLS: return interception before returns are filed - SLA automation with custom rules by marketplace and ticket type - Multi-language AI: automatic language detection and response in 50+ languages - Voice integrations: JustCall, Aircall and AWS Connect built in - WhatsApp integration built in - CSAT surveys, custom reporting and performance dashboards - White-glove onboarding and free data migration from any helpdesk included with every plan ** Threecolts is a leading ecommerce software company serving thousands of sellers globally across a suite of tools. Onsite Support benefits from deep Amazon and marketplace expertise built over years of serving the ecommerce community.

Average Rating: 4.5/5.0

Total Reviews: 1

Ravenna

Ravenna is an AI-native internal help desk built natively for Slack. We are reimagining Information Technology & Enterprise Service Management (ITSM/ESM) from the ground up, focusing on AI-driven automation to streamline internal support across IT, HR, Finance, and Operations. Our platform helps companies deliver effortless, instant support to their employees directly within the tools they already use, allowing support teams to focus on higher-impact work instead of repetitive tasks and ticket triage. Ravenna also uses AI to automatically generate KB content, respond and resolve requests automatically with answers, and powerful analytics to give leadership the information they need to make business decisions. - Handle common requests instantly in Slack - Connect to your existing Knowledge source - Automate ticket creation and updates - Provide contextual answers to support tickets - Organize your tickets - Create ticket summaries - Improve reporting and SLAs Check us out at https://www.ravennahq.com/

Average Rating: 5.0/5.0

Total Reviews: 2

Startly

Startly is an all-in-one, fully integrated IT Service Management and Professional Services platform for service delivery organizations. It can help companies track time, expenses, manage projects, help desk, ticketing, change and asset management, invoicing and billing.

Average Rating: 3.9/5.0

Total Reviews: 6

TixyCloud

TixyCloud is an AI automation service for small and medium-sized businesses, offered as a monthly flat rate. Instead of paying per project or per credit, companies get as many custom automations as they need for one fixed price, together with an AI-powered ticket system for customer communication. TixyCloud is developed and operated by TapSell UG (haftungsbeschränkt) in Düsseldorf, Germany. AI automation built around your processes TixyCloud builds automations on each company's existing workflows and interfaces instead of generic templates. Typical areas include customer contact, onboarding, recruiting, HR, accounting, sales, project management and time tracking. The goal is to take repetitive manual work off the team so employees can focus on tasks that need a human decision. Flat rate instead of credits The number of automations is not limited. Tokens are unlimited and included, so there are no credits and no usage-based surprises. There is no setup fee. A dedicated team builds the automations, and customers receive weekly AI consulting to identify new use cases. This lets businesses adopt AI without hiring or building an internal AI team. AI ticket system for all channels Every flat rate includes TixyCloud's AI-powered ticket system. It collects customer requests from email, WhatsApp, Telegram, web forms and phone notes, among others, and manages them centrally as tickets, so support teams work on every case in one place instead of across scattered inboxes. The ticket system can also be used on its own by companies that only need a help desk. Hosted in Europe TixyCloud is hosted in Europe and operated by the company itself, including the AI. For businesses that handle customer data, this means both the data and the AI run on self-operated infrastructure in Europe. No lock-in If a customer cancels, every automation is handed over. Customers who want to keep using the ticket system can continue on a per-account basis. Who it is for TixyCloud is designed for small and medium-sized businesses that want to automate repetitive processes, organize customer support and use AI in day-to-day operations with predictable monthly costs. Current plans and pricing are available at tixycloud.com.

Average Rating: 5.0/5.0

Total Reviews: 1

Verint Case Management Professional [Citizen Engagement]

Verint® Case Management Professional™ is a cloud-based service that enables two distinct use cases for two distinct markets - Citizen Engagement and CCaaS. Citizen Engagement Verint® Case Management Professional™ automates customer/citizen interactions across both assisted and self-service channels, enabling engagement across hundreds of city / local government services whilst maximizing the opportunity for self-service. Example customer outcomes the solution has enabled include: - 65% average channel shift achieved for Top 10 services by volume - 92% of service requests completed on time CCaaS Verint® Case Management Professional™ improves AHT, FCR and CSAT by enhancing the capabilities of CCaaS desktops with intelligent scripting and case management. Agents can resolve account queries, log requests and more all within a single integrated desktop. Logged requests can then be managed within their required SLAs. Example customer outcomes the solution has enabled include: - 12% increase in First Contact Resolution (FCR) - 90% increase in contact center service level

Average Rating: 4.5/5.0

Total Reviews: 1

Voca Conversational Interaction Center

Turn Microsoft Teams into an Omnichannel Contact Center with Ready-to-use Conversational AI Voca Conversational Interaction Center (CIC) is built on Azure, giving your contact center the same 99.999% uptime and reliability as Microsoft Teams. A perfect fit between native Teams contact center features & a premium contact center. Have a look: Omnichannel Microsoft Teams Contact Center Voice, email, & webchat interactions give your customers more options for engaging on their terms with your agents. Trust the reliability that comes with Voca CIC being a native Azure-based app using Teams calling infrastructure & client platform to deliver collaborative customer and agent connection. - One-screen Agent Experience - Agent & Supervisor Teams Apps - Intelligent Interaction Routing - Supervisor Live Monitoring - Real-time & Historical Analytics - CRM Integration Self-Service IVA & Conversational IVR Conversational AI & API requests enable you to automate any service scenario for your customers. Voca CIC’s Conversational IVR enables customers to speak freely and resolve issues with intelligent, personalized voice assistants that can automate any service scenario, freeing agents for higher-value tasks, while reducing wait times and misrouted calls. - Pre-trained Conversational AI (NLU, TTS, & STT) - API Extensions - No-code Call Flow Designer - Built-in Microsoft Cognitive Services - Real-time IVR Reports - CRM & Database Dips Conversational Auto-Attendant Natural Language Understanding guides your callers to reach any company contact or department. Enable advanced AI to confidently handle and route calls the first time. Voca CIC’s Auto-Attendant allows callers to voice their reason for calling, using intuitive voice recognition to swiftly direct them to the appropriate department or call queue. - Microsoft Teams Presence-based Routing - 14 Languages Options - Built-in Voicemail & Notifications - Company Address Book Sync - Call Hunting Across Devices - Custom Company Vocabulary

Average Rating: 4.5/5.0

Total Reviews: 1

Amivu

Amivu is a Brazilian customer service and sales platform for WhatsApp, Instagram and website chat. It turns one WhatsApp number into a shared inbox for the whole team: every conversation has an owner, and queues, automatic distribution and response-time targets show where customers are waiting. Ami, Amivu's AI agent, reads each conversation, summarizes what the customer wants and suggests a reply. She learns from the answers your team approves, and each company's knowledge stays isolated. Broadcasts, automations, a conversation board, a public API and webhooks complete the platform. Per-seat pricing, starting at one user, with no lock-in contract and no setup fee.

Appward

Software companies don’t understand your business. From one group you get a rigid solution that requires expensive and time-consuming implementation. From the other you get a hodgepodge of disconnected applications. We feel your pain. Appward delivers a smart set of over 80 apps in a blazing-fast private workspace that helps you manage and improve every function in your organization, including project management, CRM, employee management, operations, quality, manufacturing and supply chain.

Average Rating: 4.5/5.0

Total Reviews: 12

Aroopa Ticket Management

Aroopa Ticket Management System (TMS) is a cloud-based, web-based support ticketing system that works either as a standalone ticket management system or as a layer on top of tools you already use — pulling in tickets from Freshdesk, Zendesk, or other third-party helpdesk platforms and running them through Aroopa's core infrastructure. Tickets can be created manually or automatically from email, SMS, or WhatsApp. It includes SLA management, advanced reporting, built-in AI capabilities, and works natively with the rest of the Aroopa platform — CRM, Campaign Manager, and beyond. What it does Aroopa TMS is a cloud-based, web-based ticket management system — no installation required, access it from any browser. Standalone or Connected to Freshdesk / Zendesk Use Aroopa TMS as your primary ticketing system on its own, or connect it to Freshdesk, Zendesk, or other third-party helpdesk platforms to pull tickets in and manage them through Aroopa's infrastructure — without forcing a full migration off tools you already use. Multi-Channel Ticket Creation Tickets can be created manually, or generated automatically from incoming email, SMS, or WhatsApp messages, so customer requests are captured as tickets regardless of which channel they come in on. SLA Management Set and track Service Level Agreements on tickets, so response and resolution targets are monitored automatically rather than tracked manually. Advanced Reporting Reporting on ticket volume, resolution time, SLA compliance, agent performance, and other support metrics, for visibility into how support operations are actually performing. Built-in AI Capabilities AI capabilities built into the ticketing workflow to assist with tasks like ticket handling, helping teams work through support volume more efficiently. Connected to the Aroopa Platform Aroopa TMS works natively alongside other Aroopa modules — including Aroopa CRM and Aroopa Campaign Manager — so ticket history, customer records, and communication activity share the same underlying data instead of living in a separate silo. Who it's for Support teams that want a ticketing system without giving up visibility into CRM and customer activity Businesses already using Freshdesk or Zendesk that want to extend those tools with Aroopa's infrastructure rather than migrate away from them Teams that receive support requests across email, SMS, and WhatsApp and want them all captured as tickets in one system Support operations that need SLA tracking and reporting to manage response and resolution targets Businesses already on the Aroopa platform that want support tickets connected to CRM and campaign activity on the same customer record FAQ Do I need to replace Freshdesk or Zendesk to use Aroopa TMS? No. Aroopa TMS can bring in tickets from Freshdesk, Zendesk, or other third-party platforms and manage them through Aroopa's infrastructure, or run as a standalone ticketing system on its own. Can tickets be created automatically, not just entered manually? Yes. Tickets can be created manually, or generated automatically from incoming email, SMS, or WhatsApp messages. Does it support SLA tracking? Yes. SLAs can be set and tracked on tickets to monitor response and resolution targets. What kind of reporting is available? Advanced reporting on ticket volume, resolution time, SLA compliance, and agent performance. Does Aroopa TMS include AI features? Yes. Built-in AI capabilities are available within the ticketing workflow to help teams manage support volume. Does it connect to Aroopa CRM and Campaign Manager? Yes. Aroopa TMS works alongside the rest of the Aroopa platform, so ticket activity is connected to the same customer record as CRM and campaign data. Is Aroopa TMS cloud-based? Yes. It's fully cloud-based and web-based — access it from any browser, with nothing to install.

Bluetrait

Bluetrait is a Cloud-based Helpdesk & Company Management Software

Average Rating: 5.0/5.0

Total Reviews: 1

BlueTweak

BlueTweak is an omnichannel customer support platform built for support teams and contact centres managing high volumes of customer interactions across multiple channels. With more than 20 years of experience, BlueTweak serves clients from multiple industries like: airline & aviation, e-commerce, traditional call centers or BPO, technology, public sectors, finance and more. The platform brings voice, email, live chat, webforms, social messaging, and WhatsApp into a single agent workspace, so teams handle every interaction without switching between disconnected tools. Every interaction is automatically converted into a trackable support ticket, giving managers full visibility into queues, workloads, and resolution status across the operation. BlueTweak combines omnichannel support with AI features designed to reduce manual work at every stage of the workflow: automatic ticket classification and routing, sentiment analysis, AI-generated ticket summaries, suggested replies, call transcription, and voicebot and chatbot capabilities. A shared knowledge base powers AI-suggested replies and bot flows, keeping responses consistent across channels and reducing training time for new agents. Beyond handling interactions, the platform includes workforce management, analytics and reporting, quality assurance, customer surveys, and multilingual support with real-time translation across chat, email, and voice, making it suitable for teams serving customers across multiple markets. BlueTweak is designed for medium to large businesses in e-commerce, telecom, healthcare, finance, public sector, and BPO environments. It supports cloud and on-premise deployment and integrates with existing systems via open APIs. BlueTweak is designed to offer exceptional support through the multitude of already present features for enhancement of agents, and unifying everything in one place, without disrupting day-to-day businesses.

Bublly Desk

Bublly Desk is an AI-powered customer support platform tailored for startups, direct-to-consumer (D2C) brands, and growing teams seeking efficient and streamlined support solutions. It consolidates various customer communication channels into a unified inbox, enabling teams to manage interactions from email, live chat, WhatsApp, and social media platforms seamlessly. This integration ensures that customer conversations are organized, collaborative, and easily manageable, reducing the need to switch between multiple tools and enhancing response times. A standout feature of Bublly Desk is its built-in AI assistant, Bub AI, which is included in every plan without additional costs. Bub AI is designed to handle a significant portion of customer inquiries autonomously, providing instant, accurate responses derived from help articles and FAQs. This capability allows support teams to focus on more complex issues, as the AI can resolve up to 70% of routine queries. Additionally, Bub AI facilitates smart handoffs to human agents when necessary, ensuring that escalated issues are addressed with full context, thereby eliminating the need for customers to repeat information. The platform offers comprehensive ticket management, transforming customer issues into organized, trackable tickets with customizable statuses and priorities. This system enhances the efficiency of issue resolution and ensures that no customer concern is overlooked. Bublly Desk also includes workflow automation features, enabling teams to create smart workflows for assignments, follow-ups, escalations, and repetitive support actions, thereby reducing manual workload and increasing productivity. For businesses aiming to provide self-service options, Bublly Desk offers a help center and knowledge base feature. This allows companies to create a searchable library of articles, guides, and FAQs, empowering customers to find answers independently without waiting for support. The knowledge base is SEO-optimized, ensuring that content is easily discoverable by users. Bublly Desk is designed with scalability in mind, accommodating teams of various sizes without imposing per-user fees. This pricing model is particularly beneficial for growing businesses, as it allows them to expand their support teams without incurring additional costs. The platform's flat-rate pricing includes all features, such as AI capabilities, multi-channel support, and workflow automation, providing a cost-effective solution for comprehensive customer support. In summary, Bublly Desk offers a modern, AI-enhanced customer support solution that integrates multiple communication channels into a single platform. Its features, including a unified inbox, AI assistant, ticket management, workflow automation, and a knowledge base, are designed to improve response times, enhance customer satisfaction, and support the growth of startups and D2C brands by providing efficient and scalable support solutions.

Average Rating: 5.0/5.0

Total Reviews: 2

Channel Talk

Channel Talk is your first sales concierge designed to boost sales and LTV through your existing customers. Identify and engage key customers through our CRM. Provide personalized assistance through our live chat. Grow your a loyal fanbase through targeted marketing campaigns. It's the closest thing to an in-store customer experience for the online environment, helping you to turn first-time visitors into life-long regulars of your brand. Watch your LTV grow and prevent churn with our all-in-one sales concierge platform.

Average Rating: 4.8/5.0

Total Reviews: 13

Chat2Desk

Chat2Desk is a service for customer support and sales via messengers such as WhatsApp, Telegram, Facebook Messenger, Instagram, Viber and Online Chat.