# Top Free Help Desk Software - Page 9 Help desks receive customer complaints through channels like toll-free numbers, websites, chatbots, or email. Fielding a large number of customer requests can get overwhelming fast. The larger a business or more complex a product, the more likely it is teams will field a number of customer inquiries a day. A help desk is a resource designed  to provide customers or end users with the technical support or information needed to fully enjoy a company's product. Technical support analysts will then receive the ticket and scale the problem through internal channels to help the customer find a resolution. If you'd like to see more products and to evaluate additional feature options, compare all [Help Desk Software](https://www.g2.com/categories/help-desk) to ensure you get the right product. ## View Free Help Desk Software G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our [scoring methodologies](https://research.g2.com/g2-scoring-methodologies). **214** Help Desk Products Available View all [Help Desk Software](https://www.g2.com/categories/help-desk) View all [Help Desk Software](https://www.g2.com/categories/help-desk) ### [Chatway Live Chat](https://www.g2.com/products/chatway-chatway-live-chat/reviews) [By Chatway](https://www.g2.com/sellers/chatway) [ (91)4.9 out of 5 ](https://www.g2.com/products/chatway-chatway-live-chat/reviews#reviews "Read Chatway Live Chat Reviews") Product Description Chatway transforms online customer interactions with its live chat and AI chatbot solution for websites. Offering real-time communication, customizable widgets, intelligent chatbots, and AI-powered su **Users:** Owner, Founder · **Industries:** Leisure, Travel & Tourism, Retail · **Market Segment:** 91% Small-Business, 3% Mid-Market User SentimentHow are these determined? Reviewers like the simplicity, user-friendliness, and real-time interaction of Chatway Live Chat, appreciating its clean design, quick response time, and the ability to handle a high volume of support requests automatically. Reviewers noted that Chatway Live Chat has limited advanced features compared to other live chat tools, with basic customization options and room for improvement in integrations, and it may feel a bit limited for larger teams or high-volume support. Year Founded 2014 HQ Location Tel Aviv, IL Company Website https://chatway.app/ Twitter @chatway\_inc LinkedIn® Page https://www.linkedin.com/company/5812499/ ### [Comm100](https://www.g2.com/products/comm100-network-corporation-comm100/reviews) [By Comm100 Network Corporation](https://www.g2.com/sellers/comm100-network-corporation) [ (54)4.4 out of 5 ](https://www.g2.com/products/comm100-network-corporation-comm100/reviews#reviews "Read Comm100 Reviews") Product Description Comm100 is a global provider of AI-powered omnichannel customer support software designed to help organizations across commercial, government, and nonprofit sectors deliver seamless and consistent cus **Industries:** Gambling & Casinos · **Market Segment:** 48% Small-Business, 37% Mid-Market ![Verified User in Internet](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Internet") AI The partnership that we have established between Comm100 and UK2 Group, was very beneficial and cost effective for facilitating our LiveChat...[Read review](https://www.g2.com/products/comm100-network-corporation-comm100/reviews/comm100-review-729966) ![Athul S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Athul S.") AS Customization is very good so as the themes. Gaves a professional touch to our web chatroom.[Read review](https://www.g2.com/products/comm100-network-corporation-comm100/reviews/comm100-review-835931) Year Founded 2009 HQ Location Vancouver, Canada Company Website https://www.comm100.com Twitter @Comm100 LinkedIn® Page https://www.linkedin.com/company/comm100-network-corporation/ [![G2 Advertising](/assets/my-g2-logo-41632af6f81a240a0a9886638f412b2ac9a29f4001534f8c83be89a58ef9d45d.svg "G2 Advertising")](https://sell.g2.com/case-studies/how-aisdr-uses-g2-ads-to-turn-g2-into-top-5-traffic-source) Sponsored G2 Advertising Get 2x conversion than Google Ads with G2 Advertising! G2 Advertising places your product in premium positions on high-traffic pages and on targeted competitor pages to reach buyers at key comparison moments. [ Learn More ](https://sell.g2.com/case-studies/how-aisdr-uses-g2-ads-to-turn-g2-into-top-5-traffic-source) ### [Complaints Pro](https://www.g2.com/products/complaints-pro/reviews) [By Coretec Solutions](https://www.g2.com/sellers/coretec-solutions) [ (12)4.3 out of 5 ](https://www.g2.com/products/complaints-pro/reviews#reviews "Read Complaints Pro Reviews") Product Description Complaints Pro is a cloud software that helps you handle every customer complaint timely and efficiently, then it aggregates customer insights empowering you to improve your products and processes. **Market Segment:** 50% Small-Business, 50% Mid-Market ![Rodrick J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rodrick J.") RJ I like the fact it compiles all of our complaints in one place.[Read review](https://www.g2.com/products/complaints-pro/reviews/complaints-pro-review-4960551) ![Verified User in Education Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Education Management") UE Our business mainly depends of Feedback. We need to do survey before we organise any training. This will provide us the market demand to go ahead...[Read review](https://www.g2.com/products/complaints-pro/reviews/complaints-pro-review-9026203) Year Founded 2002 HQ Location Nairobi, Kenya Company Website https://www.coretec.com.au LinkedIn® Page https://www.linkedin.com/company/2250948 ### [Simplydesk](https://www.g2.com/products/simplydesk-simplydesk/reviews) [By Simplydesk](https://www.g2.com/sellers/simplydesk) [ (6)4.6 out of 5 ](https://www.g2.com/products/simplydesk-simplydesk/reviews#reviews "Read Simplydesk Reviews") Product Description SimplyDesk is a French and international ITSM & ITAM software designed to help businesses streamline their IT operations. It provides tools for ticketing, incident management, asset tracking, and **Market Segment:** 83% Mid-Market, 17% Enterprise ![Roshan R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Roshan R.") RR Simplydesk is the best tool to manage customers and also its helpful for me to manage the queries from clients. Simplydesk is easy to use to...[Read review](https://www.g2.com/products/simplydesk-simplydesk/reviews/simplydesk-review-8725572) ![Kanha K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kanha K.") KK Transparancy in terms of tickets raised and tracking the ticket[Read review](https://www.g2.com/products/simplydesk-simplydesk/reviews/simplydesk-review-9078845) Year Founded 1994 HQ Location LYON, FR Company Website https://www.simplydesk.com/ LinkedIn® Page https://www.linkedin.com/company/simplydesk/ ### [Giva](https://www.g2.com/products/giva/reviews) [By Giva](https://www.g2.com/sellers/giva-542ebd70-c180-4727-a13d-5f2f7c2f27b0) [ (9)4.8 out of 5 ](https://www.g2.com/products/giva/reviews#reviews "Read Giva Reviews") Product Description Giva is a cloud-based IT help desk that offers ticketing, knowledgebase, hardware/software asset management, change management, dashboards, self-service portal, user satisfaction surveys, reporting an **Market Segment:** 33% Enterprise, 33% Mid-Market MJ What impresses me most about Giva is their exceptional customer service and responsiveness to our needs. When I request modifications or new...[Read review](https://www.g2.com/products/giva/reviews/giva-review-12037171) ![Joseph D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Joseph D.") JD PACE Review of Giva AI capability Using Giva's AI text rewriting capability has significantly improved our help desk communication by making...[Read review](https://www.g2.com/products/giva/reviews/giva-review-12124481) Year Founded 1999 HQ Location Sunnyvale, US Company Website https://www.givainc.com/ Twitter @GivaHelpDesk LinkedIn® Page https://www.linkedin.com/company/givainc/ ### [Helprace](https://www.g2.com/products/helprace/reviews) [By Helprace](https://www.g2.com/sellers/helprace) [ (8)4.4 out of 5 ](https://www.g2.com/products/helprace/reviews#reviews "Read Helprace Reviews") Product Description Helprace allows any company out there to offer spectacular customer service in an all-in-one platform. Helprace tightly integrates the necessary tools you need to offer amazing support. Tickets, Ema **Market Segment:** 50% Small-Business, 38% Mid-Market ![Alex K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alex K.") AK Helprace is a great SaaS customer service solution that doesn't take much effort to start using. As a result, it's perfect for small to medium...[Read review](https://www.g2.com/products/helprace/reviews/helprace-review-80624) DR I like this software quite a lot because it is friendly and simple to use ... among the things that stand out the most I like the creation of...[Read review](https://www.g2.com/products/helprace/reviews/helprace-review-3049977) Year Founded 2011 HQ Location Tampa, FL Company Website https://helprace.com/ Twitter @helpracing LinkedIn® Page https://www.linkedin.com/company/helprace ### [Chatwoot](https://www.g2.com/products/chatwoot/reviews) [By Chatwoot](https://www.g2.com/sellers/chatwoot) [ (16)4.5 out of 5 ](https://www.g2.com/products/chatwoot/reviews#reviews "Read Chatwoot Reviews") Product Description Chatwoot is an open-source customer engagement platform that helps companies engage their customers on their website, Facebook page, Twitter, Whatsapp, SMS, email, etc. Chatwoot is an open-source alte **Market Segment:** 63% Small-Business, 31% Mid-Market AS Consolidation of communications and interactions from multiple platforms like email, social media, etc[Read review](https://www.g2.com/products/chatwoot/reviews/chatwoot-review-10170878) ![ADITYA P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ADITYA P.") AP Chatwoot is the best platform to chat with the person and easy to use to convey the message in real time with less data consuming. It also helps us...[Read review](https://www.g2.com/products/chatwoot/reviews/chatwoot-review-10188419) Year Founded 2020 HQ Location San Francisco, US Company Website https://www.chatwoot.com LinkedIn® Page https://www.linkedin.com/company/chatwoot ### [Lime CRM](https://www.g2.com/products/lime-crm/reviews) [By Lime Technologies](https://www.g2.com/sellers/lime-technologies) [ (91)4.3 out of 5 ](https://www.g2.com/products/lime-crm/reviews#reviews "Read Lime CRM Reviews") Product Description Lime CRM is a visual and user-friendly CRM for 10 users and up that simplifies the workday for marketing, sales and support teams. Lime CRM keeps customers, deals and campaigns in one place and enable **Market Segment:** 52% Small-Business, 45% Mid-Market ![Pawan Kumar A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pawan Kumar A.") PA useful for manging customer relationships and it improves the business processes and marketing[Read review](https://www.g2.com/products/lime-crm/reviews/lime-crm-review-3813166) ![Verified User in Manufacturing](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Manufacturing") EM Lime CRM is well suited for our company. We have invested quite a lot in developing it so that it would better support our company's processes....[Read review](https://www.g2.com/products/lime-crm/reviews/lime-crm-review-8631001) Year Founded 1990 HQ Location Lund, Skane Company Website https://www.lime-technologies.com/ LinkedIn® Page https://www.linkedin.com/company/limetechnologies/ ### [Raiseaticket](https://www.g2.com/products/raiseaticket/reviews) [By Raiseaticket](https://www.g2.com/sellers/raiseaticket) [ (5)4.5 out of 5 ](https://www.g2.com/products/raiseaticket/reviews#reviews "Read Raiseaticket Reviews") Product Description A dedicated, simple and customisable best free helpdesk portal with a fully-blown, feature-packed web based ticketing system, that is simple, intuitive and easy to use. Raiseaticket's free helpdesk pr **Market Segment:** 40% Mid-Market, 40% Small-Business GL Raiseaticket is a solution developed on the centralization of customer services in a single portal, that is what I like the most. In this software...[Read review](https://www.g2.com/products/raiseaticket/reviews/raiseaticket-review-2997381) ![Melvin A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Melvin A.") MA The best thing about Raiseaticket is without a doubt its prices, which are per agent and are very accessible. Portal administration is very simple,...[Read review](https://www.g2.com/products/raiseaticket/reviews/raiseaticket-review-3132298) Year Founded 2018 HQ Location Birkirkara, MT Company Website https://www.raiseaticket.com Twitter @raiseaticket LinkedIn® Page https://www.linkedin.com/company/raiseaticket ### [Revelation helpdesk](https://www.g2.com/products/revelation-helpdesk/reviews) [By Revelation helpdesk](https://www.g2.com/sellers/revelation-helpdesk) [ (8)4.6 out of 5 ](https://www.g2.com/products/revelation-helpdesk/reviews#reviews "Read Revelation helpdesk Reviews") Product Description Revelation helpdesk is a 100% web based help desk solution that is so efficient it is like adding a virtual employee to your staff at a fraction of the cost. Through our transparent feature set and co **Market Segment:** 38% Small-Business, 38% Mid-Market ![Codrut N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Codrut N.") CN Revelation is a very flexible solution that starts with a free plan and can go up to $59 per license a month, and in this case you will get...[Read review](https://www.g2.com/products/revelation-helpdesk/reviews/revelation-helpdesk-review-3270040) Year Founded 2001 HQ Location Westport, CT Company Website https://revelationhelpdesk.com/ LinkedIn® Page https://www.linkedin.com/company/48320815 ### [Service Creatio](https://www.g2.com/products/service-creatio/reviews) [By Creatio](https://www.g2.com/sellers/creatio) [ (11)4.5 out of 5 ](https://www.g2.com/products/service-creatio/reviews#reviews "Read Service Creatio Reviews") Product Description Service Creatio is an AI-powered, no-code platform for full-cycle customer service management. It consolidates service workflows (internal and external) into a unified center, managing cases, agents, **Market Segment:** 45% Small-Business, 36% Mid-Market ![Peter N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Peter N.") PN Service Creatio is a complete cloud arrangement that permits the administration of client demands and Automates administration tasks by following...[Read review](https://www.g2.com/products/service-creatio/reviews/service-creatio-review-4384113) Year Founded 2014 HQ Location Boston, Massachusetts Company Website https://www.creatio.com Twitter @Creatio\_Global LinkedIn® Page https://www.linkedin.com/company/creatioglobal/ Phone +1 617 765 7997 ### [SupportBee](https://www.g2.com/products/supportbee/reviews) [By SupportBee](https://www.g2.com/sellers/supportbee) [ (5)4.2 out of 5 ](https://www.g2.com/products/supportbee/reviews#reviews "Read SupportBee Reviews") Product Description SupportBee is the easiest way to manage your customer support emails. It is a web-based email support tool that helps (small) businesses organize their customer support emails efficiently. Multiple te **Market Segment:** 60% Small-Business, 20% Mid-Market ![Verified User in Internet](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Internet") EI It is simple yet effective software.Easy to use and understand. Managing emails with single inbox is a major advantage.[Read review](https://www.g2.com/products/supportbee/reviews/supportbee-review-903228) ![Tushar P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tushar P.") TP SupportBee is a cloud-based help desk software that allows businesses to manage customer support requests from multiple channels, including email,...[Read review](https://www.g2.com/products/supportbee/reviews/supportbee-review-7906135) Year Founded 2010 HQ Location N/A Company Website https://supportbee.com/ Twitter @supportbee LinkedIn® Page https://www.linkedin.com/company/supportbee/ ### [ThinkOwl](https://www.g2.com/products/thinkowl/reviews) [By ThinkOwl](https://www.g2.com/sellers/thinkowl) [ (10)4.6 out of 5 ](https://www.g2.com/products/thinkowl/reviews#reviews "Read ThinkOwl Reviews") Product Description ThinkOwl is your one-stop solution for customer support needs. Built on cloud architecture (SaaS), ThinkOwl features AI-powered tools that streamline workflows—from ticket management to client engagem **Market Segment:** 60% Mid-Market, 20% Enterprise ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI ThinkOwl is very easy to use and has a user-friendly interface. It comes with affordable pricing subscriptions like monthly or yearly It provides...[Read review](https://www.g2.com/products/thinkowl/reviews/thinkowl-review-5015257) Year Founded 2017 HQ Location Orlando, Florida Company Website https://www.thinkowl.com LinkedIn® Page https://www.linkedin.com/company/17887378 ### [Tikit](https://www.g2.com/products/cireson-tikit/reviews) [By Cireson](https://www.g2.com/sellers/cireson-bb7d4714-d766-4139-ae21-581770b75666) [ (7)4.7 out of 5 ](https://www.g2.com/products/cireson-tikit/reviews#reviews "Read Tikit Reviews") Product Description Tikit by Cireson is our next-generation AI-powered Microsoft Service Desk, purpose-built for the evolving needs of our cloud-focused customers. Designed from the ground up for the Microsoft ecosystem, **Market Segment:** 57% Enterprise, 43% Mid-Market MC As the title says, we use Microsoft Teams heavily and really value the seamless integration of users and IT to communicate. One of the best...[Read review](https://www.g2.com/products/cireson-tikit/reviews/tikit-review-9939425) PH Tikti is the real deal. We loved the right-click ticket from a Teams chat. We saw immediate value with all the other ITSM features, especially how...[Read review](https://www.g2.com/products/cireson-tikit/reviews/tikit-review-9951740) Year Founded 2011 HQ Location SAN DIEGO, US Company Website https://www.cireson.com Twitter @teamcireson LinkedIn® Page https://www.linkedin.com/company/2775681/ Phone (855) 871-1232 ### [Web+Center](https://www.g2.com/products/web-center/reviews) [By Internet Software Sciences](https://www.g2.com/sellers/internet-software-sciences) [ (21)4.6 out of 5 ](https://www.g2.com/products/web-center/reviews#reviews "Read Web+Center Reviews") Product Description What is Web+Center? Web+Center is a Business Service Management Platform capable of building your own SaaS business apps with data from any source. Web+Center incorporates a robust drag and drop pr **Industries:** Information Technology and Services · **Market Segment:** 48% Mid-Market, 43% Small-Business ![Robert C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Robert C.") RC The ability to manage assets and a help desk in one centralized system[Read review](https://www.g2.com/products/web-center/reviews/web-center-review-43734) ![Michael O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michael O.") MO Been using ISS Web+Center for more than 10 years. It just gets better and better. Easy to use, great collaboration tool for techs to customers. ...[Read review](https://www.g2.com/products/web-center/reviews/web-center-review-166873) Year Founded 1995 HQ Location Los Altos, CA Company Website https://www.inet-sciences.com Twitter @InetSciences LinkedIn® Page https://www.linkedin.com/company/2436855/ [![G2 Advertising](/assets/my-g2-logo-41632af6f81a240a0a9886638f412b2ac9a29f4001534f8c83be89a58ef9d45d.svg "G2 Advertising")](https://sell.g2.com/case-studies/how-aisdr-uses-g2-ads-to-turn-g2-into-top-5-traffic-source) Sponsored G2 Advertising Get 2x conversion than Google Ads with G2 Advertising! G2 Advertising places your product in premium positions on high-traffic pages and on targeted competitor pages to reach buyers at key comparison moments. 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