Top Free Help Desk Software - Page 14

Euphoric.ai

Euphoric.ai è una soluzione di help desk multi-canale alimentata dall'IA che riunisce tutte le conversazioni con i clienti provenienti da email, messaggi e telefonate in un'unica casella di posta condivisa. Questo approccio centralizzato consente ai team di supporto di gestire le richieste dei clienti in modo efficiente senza il disordine dei tradizionali sistemi di ticketing. Euphoric.ai offre strumenti guidati dall'IA per assistere gli agenti di supporto nel fornire risposte più rapide e accurate, migliorando il flusso di lavoro complessivo e la soddisfazione del cliente. La piattaforma fornisce anche analisi complete, aiutando i team a monitorare le prestazioni e ottimizzare i loro processi di servizio. Impostare Euphoric.ai comporta 4 semplici passaggi: 1. Aggiungi il Nome della Tua Azienda: Inizia personalizzando Euphoric.ai per la tua attività. 2. Connetti i Tuoi Canali: Porta email, messaggi e supporto vocale in un unico posto. 3. Coinvolgi il Tuo Team: Invita il tuo team e imposta i ruoli per una collaborazione efficiente. 4. Inizia a Risolvere i Ticket: Gestisci i problemi dei clienti direttamente dalla casella di posta condivisa e utilizza gli strumenti IA per semplificare i compiti ripetitivi.

EvoAI

EvoAI è la piattaforma di esperienza cliente AI per DTC e eCommerce, costruita su un grafo di identità di prima parte invece di ID di sessione senza stato. Tre app, un cervello: Assistente alle Vendite AI per Piattaforme di Commercio Conversazionale, supporto conversazionale con automazione del servizio clienti e self-service clienti 24/7, e Ricerca AI. Un profilo acquirente unico attraverso chat, email, SMS, WhatsApp e Facebook Messenger. Anche una delle poche Piattaforme di Servizio Clienti Digitali costruite per DTC: help desk moderno, live chat nativa del marchio, marketing conversazionale e servizio clienti sui social. Una casella di posta, una memoria. Siediti sopra Gorgias, Kustomer, Zendesk, Richpanel, Freshdesk o Help Scout, o esegui EvoAI nativo. Prova gratuita per marchi di qualsiasi dimensione. Riduzione dei costi CX del 30%+ all'iscrizione. Attivo in pochi giorni. Costruito su Blotout. Fidato da oltre 1.300 marchi DTC tra cui Plug.tech, Beard Struggle, Oakcha e Caden Lane.

Experia

Manage the digital customer care & communication between organizations and clients through digital channels (WhatsApp Business, Twitter, Web Chat, Email, instagram, google maps, google my business, linkedin, voice, messenger, facebook page, wechat, telegram) Rich interface for agents and supervisors with wide range of capabilities to optimize customer care and digital campaigns

Average Rating: 5.0/5.0

Total Reviews: 1

FocalScope

Easy to use email ticket and live chat helpdesk system.

Average Rating: 3.5/5.0

Total Reviews: 1

GoDesk

Give your customers the answers they want; quicker than ever before with GoDesk. GoDesk is packed full of features that let your agents work more productively. Stack view, auto-assign rule and canned actions (handy repeatable actions for common questions) all help free up more agent time. Each customer's entire support history is kept right next to their tickets so your agents can get their responses just right. The ideal email support tool for startups and SMEs.

Grux

Grux is a Google Workspace task management, shared inbox, and workflow platform that turns Gmail and Google Chat conversations into structured, trackable work. Teams running on Google Workspace often coordinate work through Gmail threads, Google Chat messages, shared Drive folders, and informal conversations. Requests arrive through email or chat, but ownership, status, and workflow are rarely defined. As organizations grow, work becomes harder to track, follow-ups become manual, and execution depends on memory rather than systems. Grux solves this by adding task management and workflow structure directly inside Google Workspace. Using the Grux Chrome extension, teams can convert Gmail messages and Google Chat conversations into trackable tasks, assign ownership, define workflow stages, and maintain shared visibility across projects without switching tools. Instead of moving work into a separate project management platform, Grux enables teams to manage tasks and workflows directly inside Gmail and Google Workspace. Grux also functions as a collaborative shared inbox for teams managing high volumes of communication. Incoming requests from clients, teammates, and partners can be routed through defined workflows, assigned to the right owners, and tracked through completion. This makes Grux useful for operations teams, professional services organizations, and customer support teams looking for a shared inbox for Gmail or a help desk workflow built on Google Workspace. Grux connects execution directly to the files and conversations that created the work. Teams can link Google Drive documents to tasks, collaborate through shared views, annotate screenshots, and record short walkthroughs when additional context is needed. By linking conversations, files, and task tracking together, Grux prevents work from getting lost across inboxes, chat threads, and documents. Many organizations rely on multiple disconnected tools to manage task tracking, shared inboxes, internal coordination, documentation, and customer communication. Over time this creates SaaS sprawl, where different teams adopt overlapping software that increases cost and operational complexity. Grux consolidates these workflows into a single execution system built directly on top of Google Workspace. Organizations often use Grux to replace lightweight task managers, shared inbox software, internal help desk tools, and coordination platforms. By centralizing work inside Gmail, Google Chat, and Google Drive, teams can manage projects, requests, and communication without introducing additional software layers. Designed for organizations running on Google Workspace as their operational backbone, Grux improves visibility, accountability, and coordination by turning everyday communication into structured work.

HaloCSM

HaloCSM is a type of customer service software that helps support teams manage, track and resolve customer enquiries across multiple communication channels from a single system. It is developed by Halo Service Solutions, a software company headquartered in the United Kingdom, and is used by organisations that support external customers rather than internal employees. Customer service software, also referred to as help desk software or customer support ticketing software, centralises incoming customer contact into a shared queue so that agents can respond consistently and managers can measure service performance. HaloCSM is commonly adopted by B2B software companies, financial services firms, retailers, universities, healthcare providers and public sector organisations. Most implementations replace a shared email inbox, a legacy help desk tool, or several separate point solutions used across different channels. Core capabilities of HaloCSM include: Omnichannel ticketing. Email, live chat, telephone, WhatsApp, social media and web forms feed into a single queue, with a unified customer history available to every agent regardless of the channel used. Customer self service. A brandable customer portal provides a knowledge base, ticket logging and ticket tracking, with AI powered search that allows customers to resolve common questions without contacting an agent. AI agents and automation. AI agents resolve routine enquiries end to end, and assistive features cover response drafting, conversation summarisation, sentiment analysis and automated ticket categorisation. Workflow and SLA management. A configurable workflow engine handles routing, escalation, approvals, custom fields and service level agreement tracking, and is configured by the customer's own team rather than through vendor professional services. Reporting and analytics. Dashboards and reports cover CSAT, first contact resolution, response and resolution times, agent performance, channel volume and open ticket backlog. HaloCSM is available as a cloud hosted service or installed on the customer's own infrastructure. Cloud hosting is offered with data residency options including the United Kingdom, United States, European Union and Australia. Licensing is per agent, with functionality included in the licence rather than divided across pricing tiers, and AI resolution is included rather than charged as a separate per resolution fee. Points of difference prospective buyers commonly evaluate: Internal IT support and external customer service can run on one platform, as HaloCSM shares an underlying platform with HaloITSM, HaloPSA and HaloCRM. Self hosted deployment is supported alongside cloud AI usage is not metered per resolution Configuration does not require paid professional services HaloCSM integrates with Microsoft 365, Microsoft Entra ID, Microsoft Teams, Salesforce, Slack, common telephony platforms and single sign on providers, and provides a REST API for custom integration.

Helpdesk By Virtual Shinobis

Helpdesk di Virtual Shinobis è una semplice piattaforma di gestione dei ticket di supporto clienti progettata per piccole imprese e team in crescita. Trasforma le email di supporto in arrivo in ticket organizzati in modo che i team possano assegnare conversazioni, impostare priorità, aggiungere note interne, gestire tag e monitorare i problemi dei clienti da un'unica casella di posta condivisa. Le analisi integrate aiutano i team a monitorare le prestazioni di risposta e risoluzione, mentre le panoramiche dei ticket potenziate dall'IA rendono più facile comprendere rapidamente le conversazioni più lunghe. Helpdesk è progettato per fornire ai team più piccoli gli strumenti di supporto essenziali di cui hanno bisogno senza la complessità delle piattaforme aziendali più grandi.

HelpDeskStar

HelpDeskStar è uno strumento completo per la gestione efficiente delle richieste dei clienti e dei compiti interni all'interno di un'azienda. Con la sua alta funzionalità e interfaccia user-friendly, il sistema di ticketing consente un tracciamento e una gestione efficaci di tutti i tipi di richieste: da clienti, dipendenti o partner. Vantaggi del Sistema HelpDeskStar: - Comunicazione Unificata con i Clienti: Il sistema consente di gestire le richieste provenienti da vari canali di comunicazione come Email, Telegram, Viber, WhatsApp, Instagram, Facebook, Signal. - Gestione Comoda dei Ticket: HelpDeskStar ti permette di creare, tracciare e delegare facilmente i ticket. Puoi impostare priorità, assegnare responsabilità, specificare scadenze (SLA) e monitorare lo stato di ogni richiesta. - Automazione delle Attività di Routine: Il sistema aiuta a evitare operazioni di routine automatizzando risposte standard, promemoria e altri processi. - Base di Conoscenza: Conserva istruzioni importanti, soluzioni e suggerimenti nella tua base di conoscenza, accessibile ai dipendenti. - Interfaccia Cliente: Fornisci ai tuoi clienti l'accesso al sistema per tracciare lo stato e inviare nuove richieste, garantendo trasparenza e soddisfazione dell'utente. - Monitoraggio e Analisi dei Dati: HelpDeskStar fornisce strumenti per monitorare le prestazioni del tuo servizio di supporto. Analizza i dati, identifica le tendenze e migliora i tuoi processi. - Risparmio di Tempo e Risorse: Il nostro sistema consente una distribuzione efficiente dei compiti tra i dipendenti, aumentando significativamente la produttività e riducendo il tempo dedicato alle operazioni di routine. - Flessibilità e Approccio Personalizzato: HelpDeskStar può essere adattato alle tue esigenze uniche. Offriamo impostazioni flessibili e integrazioni per riflettere perfettamente il tuo business. Il sistema di ticketing contribuisce ad aumentare la produttività, ridurre i tempi di risposta alle richieste dei clienti e migliorare la gestione complessiva dei compiti all'interno dell'organizzazione. Scegliendo HelpDeskStar, non solo ottieni uno strumento per la gestione delle richieste, ma anche un partner affidabile per ottimizzare e migliorare l'efficienza della tua azienda.

Help Rabbit

Help Rabbit è un software di help desk alimentato da intelligenza artificiale progettato per ottimizzare le operazioni di supporto clienti per aziende di tutte le dimensioni. Integrando tecnologie avanzate di intelligenza artificiale, Help Rabbit automatizza le attività di supporto di routine, consentendo ai team di supporto di concentrarsi su richieste dei clienti più complesse. Questa automazione porta a tempi di risposta più rapidi e a una maggiore soddisfazione del cliente. La piattaforma offre un'interfaccia facile da usare che permette agli agenti di supporto di gestire e monitorare le interazioni con i clienti in modo efficiente. Le caratteristiche principali includono ticketing automatizzato, instradamento intelligente e una base di conoscenza completa che consente ai clienti di trovare soluzioni in modo indipendente. Inoltre, Help Rabbit fornisce strumenti di analisi e reportistica dettagliati, offrendo alle aziende preziose informazioni sulle prestazioni del supporto e sul comportamento dei clienti. Il software è altamente personalizzabile, permettendo alle organizzazioni di adattarlo alle loro esigenze specifiche e integrarlo senza problemi con i sistemi esistenti. Sfruttando Help Rabbit, le aziende possono migliorare le loro capacità di supporto, ridurre i costi operativi e offrire un'esperienza cliente superiore.

Hiver Omni

Hiver Omni is the agentic omnichannel customer service platform that helps teams tackle complex support across channels with AI Agents, ticketing, cross-team collaboration, and workflows. Key features of Hiver Omni: - Omnichannel support: Bring every customer conversation across email, chat, Slack, voice, SMS, and social into one platform. Every interaction stays connected to the same customer record, so context carries across channels instead of starting over with every conversation. - Cross-team collaboration: Resolve complex requests without losing context between teams. Hiver keeps conversation history, private notes, handoffs, and Slack discussions connected to the customer thread, so everyone involved works from the same picture. - Ticketing: Give every request clear ownership and structure, with status, priority, custom fields, queues, SLAs, and a complete history of every action. Teams can configure ticket fields and define SLAs in natural language, while built-in audit trails keep work accountable and reporting-ready. -AI Agents: AI Agents take customer requests from intent to resolution. They understand what the customer needs, gather relevant context, follow your team’s procedures, take actions across connected systems, and respond. They resolve requests autonomously and bring in your team when human judgment is needed. - AI Copilot: When a request needs a person, Copilot does the groundwork. It finds similar issues, gathers context, drafts replies in your team’s tone, recommends next steps, and takes directed actions, such as updating Salesforce or retrieving information from Confluence. Your team stays in control, reviewing and approving what goes out. - Self-updating help center: Turn every resolution into knowledge that compounds. Hiver AI turns resolved conversations into help center articles and flags existing content when it becomes outdated or conflicts with how your team actually resolves issues. - Integrations & Workflows: Connect the tools your team already uses and automate the work between them. Workflows route, assign, tag, triage, and escalate requests using conditions and data from your apps. Teams can build workflows, define triage rules, and trigger actions across connected systems using natural language. - Analytics: Reporting covers volume, response and resolution times, SLA attainment, and satisfaction, broken out by channel, team, and individual. It also tracks quality and customer health, and surfaces trends across conversations. Your team can query the data in natural language, inside Hiver or through MCP. - Customer Intelligence: Build a living understanding of every customer account. Hiver brings together conversations, CRM data, product usage, and calls to continuously assess health, sentiment, and churn risk. Ask AI answers deeper questions about each account, while AI Agents and your team use that intelligence to make every interaction more informed, relevant, and personal. - Setup and configuration: Hiver Omni stands out for its intuitive interface and ease of configuration. It is designed to feel remarkably simple from day one. Teams can build AI Agents, create routing and triage workflows, configure ticket fields, and define SLAs using natural language. Support teams at 10,000+ organizations, including the likes of Bynder, Epic Games, and Flexport, trust Hiver to run their support function.

Inserve PSA

Inserve is user-friendly PSA software designed for Dutch Managed Service Providers (MSPs). Built specifically for small to midsized MSPs, Inserve helps to give owners and managers a real-time grip on performance, productivity, and profitability. From ticketing and time tracking to project management, asset management, sales, reporting, and a self-service portal - we've got you covered. Inserve integrates with tools your team already uses, including RMM platforms (NinjaOne, Datto, N-able), cloud distributors (Ingram Micro, ALSO, TD Synnex), accounting tools (Exact Online, Snelstart), VoIP, and more. These connections eliminate manual data entry, automate license billing, and free up time for valuable work. And with clear dashboards and reports, MSP owners and managers get real-time insight into performance, productivity, and profitability. We pride ourselves on being different from the big, bulky enterprise PSA tools. Our customers choose Inserve for its fast and intuitive interface, all-in-one pricing (with no hidden costs), and personal support — including free onboarding and data migration. No pushy sales cycles. No vendor lock-in. Just good software that helps you grow. Our value lies in what it enables: “We make 10% more billable hours with the same team.” “We finally found a tool that lets us do more without hiring more staff.” “Switching from TopDesk to Inserve was fast and smooth — we were productive right away.” “Support, phone, email and site visits are now properly logged — and revenue is up.” Inserve was founded in 2019 and based in Boxmeer (Netherlands). Inserve is a small, no-nonsense software company with a mission to simplify operations for IT service providers. With more than 150 MSPs using the platform daily, Inserve continues to grow by listening to users and improving the product — every single day. Our product is purpose-built for small to midsized MSPs looking for clarity, structure, and control in their business. Inserve offers essential modules like ticketing, time tracking, project management, asset management, CRM, quotes & sales tracking, recurring revenue tracking, reporting, a plan board, SLA tracking, license managemnet, and a self-service portal — all designed with simplicity in mind. MSPs can get started quickly, without complex onboarding or expensive consultancy projects. Whether you’re just getting started or scaling up, Inserve gives you the structure and freedom to focus on your business — not just your tickets.

Jelly

Jelly is a shared inbox that makes it simple and affordable for a team of people to share an email address (or several addresses). Whether you’re doing customer support, dealing with clients, managing your community, or something else entirely, your team deserves software that can help them focus on what really matters: conversations. With Jelly, you'll stop stepping on each other's toes and losing important messages, and save some money in the process. It's the best way to jam on email as a team! From the good people at Good Enough.

Average Rating: 4.5/5.0

Total Reviews: 2

KaseSync

KaseSync is an innovative integration that connects online community platforms such as Khoros, Higher Logic Vanilla, and Gainsight with support systems like Salesforce, Microsoft Dynamics, NetSuite, and others. Built for support, community, and operations teams looking to transform case management and deliver a unified support experience. It enhances support efficiency by automating workflows and using AI-powered insights to prioritize cases based on urgency and user sentiment. With KaseSync, organizations can: - Speed up case resolution by automating processes and ensuring bi-directional data flow - Boost agent productivity by reducing manual intervention - Lower operational and licensing costs with smart integration and deflection - Improve customer satisfaction and community engagement through transparent, proactive support

KDesk

KDesk is a modern ticketing platform with built in contact management, designed for teams that need structured workflows, clear ownership, and consistent communication without the complexity of traditional helpdesk systems. It centralizes requests from email, forms, and a secure customer portal into a single system of record, allowing teams to manage tickets, track activity, and maintain full visibility across operations.