Top Free Help Desk Software - Page 14

Chatiex AI

Chatiex AI empowers businesses with an intelligent AI chatbot and complete help desk solution. Auto Train your website, files, PDF's, Videos, Sitemap, Automate responses, organize tickets, manage emails, and offer 24/7 support with ease.

Customer-Ticket.com

A general purpose helpdesk solution for SME, capable to handle different business scenarios in different industries with flexibility and versatility. We run either on-premise or on-cloud, meeting clients' compliance requirements.

deskxpand

DeskXpand takes the chaos out of your customer support operations. Imagine an effective way of solving customer grievances with a great deal of clarity and collaboration. 😇 DeskXpand gives you just that. Never miss a conversation, respond instantly, and keep tabs on everything - all beautifully tied with an easy-to-use interface. ✌️ DeskXpand includes the following: ➡️Automated ticket routing ➡️Omnichannel support ➡️Self-service knowledge base ➡️Analytics ➡️Live chat ➡️Task management ➡️Canned responses and so much more! Developed by experts with more than 15 years of experience, we strive to provide software solutions that are cost-effective, functional, and, above all, useful with great user experience.

EasyDesk

EasyDesk is a comprehensive customer support software designed to help businesses of all sizes manage and optimize their support operations with ease. It provides a centralized platform where teams can efficiently handle customer inquiries, automate workflows, and improve response times—all while maintaining a seamless customer experience. With features like ticket management, multi-channel support, automated workflows, and SLA tracking, EasyDesk ensures that no customer request goes unanswered. Whether you’re a growing startup or an established enterprise, EasyDesk offers a simple, affordable, and highly effective solution to enhance customer support without the complexity of traditional systems. Key Features That Drive Efficiency EasyDesk is packed with features that help support teams save time, improve response rates, and deliver a seamless support experience: • Automated Workflows – Reduce manual work with intelligent automation that routes tickets and triggers predefined actions. • Ticket Creation & Management – Organize and track customer issues efficiently with an easy-to-use ticketing system. • Canned Responses & Knowledge Base – Provide quick and consistent answers while enabling customers to find solutions on their own. • Multi-Channel Support – Manage customer conversations from email, chat, and social media—all in one place. • SLA Management – Set and monitor Service Level Agreements (SLAs) to ensure timely responses and resolutions. • Feedback Module with Workflow – Gather valuable customer insights and automate follow-up actions to improve support quality. Why EasyDesk Stands Out from the Rest Unlike many other customer support platforms, EasyDesk is designed with simplicity, affordability, and value in mind. While competitors charge high fees for essential features, we believe in making powerful customer support tools accessible to everyone. Here’s what makes us different: • Affordable Pricing – Get premium features at a fraction of the cost of other support tools. • Simple User Interface – A clean, intuitive dashboard ensures a hassle-free experience for your team. • Free Plan Available – Start with a free plan and upgrade as your business grows. • Feedback System – Collect and analyze customer feedback to continually enhance support quality. • Best Value for Money – A feature-rich platform at the most competitive pricing. • Free Trial – Experience EasyDesk risk-free before making a commitment. With EasyDesk, you can focus on building strong customer relationships and growing your business. Whether you're a small business looking for a budget-friendly solution or an enterprise needing robust support tools, EasyDesk is the perfect choice to elevate your customer support game.

Emson

Emson is a simple online shared inbox or help desk system with added case management. Case management can be in the form of complaints, leads, incidents. Cases can have multiple actions allocated to different people. They can also have costs recorded and approved against any type of case. Log and track complaints, leads or incidents; assign actions and costs; analyse what causes complaints. Emson provides a full operational view of your customer interactions and the actions taken to resolve them. A free tier exists for small companies and start ups to use as a basic shared inbox system. This could be used as a help desk or a way to respond to customers contacting you via the embedded contact form. Simplified setup, no need for a degree or training course in how to configure.

Euphoric.ai

Euphoric.ai is an AI-powered multi-channel help desk solution that brings all customer conversations from emails, messengers, and phone calls into a single, shared inbox. This centralized approach allows support teams to manage customer inquiries efficiently without the clutter of traditional ticketing systems. Euphoric.ai features AI-driven tools to assist support agents in delivering quicker and more accurate responses, improving overall workflow and customer satisfaction. The platform also provides comprehensive analytics, helping teams track performance and optimize their service processes. Setting up Euphoric.ai involves 4 simple steps: 1. Add Your Company Name: Start by personalizing Euphoric.ai for your business. 2. Connect Your Channels: Bring emails, messengers, and voice support together in one place. 3. Get Your Team Onboard: Invite your team and set up roles for efficient collaboration. 4. Start Resolving Tickets: Manage customer issues directly from the shared inbox and use AI tools to streamline repetitive tasks.

EvoAI

EvoAI is the AI customer experience platform for DTC and eCommerce, built on a first-party identity graph instead of stateless session IDs. Three apps, one brain: AI Sales Assistant for Conversational Commerce Platforms, conversational support with customer service automation and 24/7 customer self-service, and AI Search. One shopper profile across chat, email, SMS, WhatsApp, and Facebook Messenger. Also one of the few Digital Customer Service Platforms built for DTC: modern help desk, brand-native live chat, conversational marketing, and social customer service. One inbox, one memory. Sit on top of Gorgias, Kustomer, Zendesk, Richpanel, Freshdesk, or Help Scout, or run EvoAI native. Free trial for any-size brand. 30%+ CX cost reduction on signup. Live in days. Built on Blotout. Trusted by 1,300+ DTC brands including Plug.tech, Beard Struggle, Oakcha, and Caden Lane.

Experia

Manage the digital customer care & communication between organizations and clients through digital channels (WhatsApp Business, Twitter, Web Chat, Email, instagram, google maps, google my business, linkedin, voice, messenger, facebook page, wechat, telegram) Rich interface for agents and supervisors with wide range of capabilities to optimize customer care and digital campaigns

Average Rating: 5.0/5.0

Total Reviews: 1

FocalScope

Easy to use email ticket and live chat helpdesk system.

Average Rating: 3.5/5.0

Total Reviews: 1

GoDesk

Give your customers the answers they want; quicker than ever before with GoDesk. GoDesk is packed full of features that let your agents work more productively. Stack view, auto-assign rule and canned actions (handy repeatable actions for common questions) all help free up more agent time. Each customer's entire support history is kept right next to their tickets so your agents can get their responses just right. The ideal email support tool for startups and SMEs.

Grux

Grux is a Google Workspace task management, shared inbox, and workflow platform that turns Gmail and Google Chat conversations into structured, trackable work. Teams running on Google Workspace often coordinate work through Gmail threads, Google Chat messages, shared Drive folders, and informal conversations. Requests arrive through email or chat, but ownership, status, and workflow are rarely defined. As organizations grow, work becomes harder to track, follow-ups become manual, and execution depends on memory rather than systems. Grux solves this by adding task management and workflow structure directly inside Google Workspace. Using the Grux Chrome extension, teams can convert Gmail messages and Google Chat conversations into trackable tasks, assign ownership, define workflow stages, and maintain shared visibility across projects without switching tools. Instead of moving work into a separate project management platform, Grux enables teams to manage tasks and workflows directly inside Gmail and Google Workspace. Grux also functions as a collaborative shared inbox for teams managing high volumes of communication. Incoming requests from clients, teammates, and partners can be routed through defined workflows, assigned to the right owners, and tracked through completion. This makes Grux useful for operations teams, professional services organizations, and customer support teams looking for a shared inbox for Gmail or a help desk workflow built on Google Workspace. Grux connects execution directly to the files and conversations that created the work. Teams can link Google Drive documents to tasks, collaborate through shared views, annotate screenshots, and record short walkthroughs when additional context is needed. By linking conversations, files, and task tracking together, Grux prevents work from getting lost across inboxes, chat threads, and documents. Many organizations rely on multiple disconnected tools to manage task tracking, shared inboxes, internal coordination, documentation, and customer communication. Over time this creates SaaS sprawl, where different teams adopt overlapping software that increases cost and operational complexity. Grux consolidates these workflows into a single execution system built directly on top of Google Workspace. Organizations often use Grux to replace lightweight task managers, shared inbox software, internal help desk tools, and coordination platforms. By centralizing work inside Gmail, Google Chat, and Google Drive, teams can manage projects, requests, and communication without introducing additional software layers. Designed for organizations running on Google Workspace as their operational backbone, Grux improves visibility, accountability, and coordination by turning everyday communication into structured work.

HallaHelps

HallaHelps is a shared inbox and help desk for small businesses that answer customer email. Connect the address your customers already write to, like support@ or info@, and every message lands in one inbox your whole team can see. Assign conversations, set a status, leave internal notes, and see who is already replying, so nothing gets missed or answered twice. Replies still go out from your own email address. Every plan includes saved replies, tags, rules that auto-assign and sort mail, customer history, satisfaction ratings, reports, a public help center, and a help widget for your website. Slack and Microsoft Teams alerts and a Stripe connection show billing details right in the conversation. Teams moving from Help Scout, Zendesk or Freshdesk can import their past conversations. The optional Pro add-on adds translation in 33 languages, AI rewriting, advanced reports, webhooks, Zapier and Make, and a help center on your own domain. Pricing is flat by plan, not per agent: Starter is $39 a month for up to 3 people, and Pro is one price for all seats.

HaloCSM

HaloCSM is a type of customer service software that helps support teams manage, track and resolve customer enquiries across multiple communication channels from a single system. It is developed by Halo Service Solutions, a software company headquartered in the United Kingdom, and is used by organisations that support external customers rather than internal employees. Customer service software, also referred to as help desk software or customer support ticketing software, centralises incoming customer contact into a shared queue so that agents can respond consistently and managers can measure service performance. HaloCSM is commonly adopted by B2B software companies, financial services firms, retailers, universities, healthcare providers and public sector organisations. Most implementations replace a shared email inbox, a legacy help desk tool, or several separate point solutions used across different channels. Core capabilities of HaloCSM include: Omnichannel ticketing. Email, live chat, telephone, WhatsApp, social media and web forms feed into a single queue, with a unified customer history available to every agent regardless of the channel used. Customer self service. A brandable customer portal provides a knowledge base, ticket logging and ticket tracking, with AI powered search that allows customers to resolve common questions without contacting an agent. AI agents and automation. AI agents resolve routine enquiries end to end, and assistive features cover response drafting, conversation summarisation, sentiment analysis and automated ticket categorisation. Workflow and SLA management. A configurable workflow engine handles routing, escalation, approvals, custom fields and service level agreement tracking, and is configured by the customer's own team rather than through vendor professional services. Reporting and analytics. Dashboards and reports cover CSAT, first contact resolution, response and resolution times, agent performance, channel volume and open ticket backlog. HaloCSM is available as a cloud hosted service or installed on the customer's own infrastructure. Cloud hosting is offered with data residency options including the United Kingdom, United States, European Union and Australia. Licensing is per agent, with functionality included in the licence rather than divided across pricing tiers, and AI resolution is included rather than charged as a separate per resolution fee. Points of difference prospective buyers commonly evaluate: Internal IT support and external customer service can run on one platform, as HaloCSM shares an underlying platform with HaloITSM, HaloPSA and HaloCRM. Self hosted deployment is supported alongside cloud AI usage is not metered per resolution Configuration does not require paid professional services HaloCSM integrates with Microsoft 365, Microsoft Entra ID, Microsoft Teams, Salesforce, Slack, common telephony platforms and single sign on providers, and provides a REST API for custom integration.

Helpdesk By Virtual Shinobis

Helpdesk by Virtual Shinobis is a simple customer support ticketing platform built for small businesses and growing teams. It turns incoming support emails into organised tickets so teams can assign conversations, set priorities, add internal notes, manage tags and track customer issues from one shared inbox. Built-in analytics help teams monitor response and resolution performance, while AI-powered ticket overviews make it easier to quickly understand longer conversations. Helpdesk is designed to give smaller teams the core support tools they need without the complexity of larger enterprise platforms.

HelpDeskStar

HelpDeskStar is a comprehensive tool for efficient management of customer inquiries and internal tasks within a company. With its high functionality and user-friendly interface, the ticketing system allows for effective tracking and processing of all types of inquiries: from customers, employees, or partners. Advantages of the HelpDeskStar System: - Unified Customer Communication: The system enables handling inquiries from various communication channels such as Email, Telegram, Viber, WhatsApp, Instagram, Facebook, Signal. - Convenient Ticket Management: HelpDeskStar allows you to easily create, track, and delegate tickets. You can set priorities, assign responsibilities, specify deadlines (SLA), and monitor the status of each request. - Automation of Routine Tasks: The system helps avoid routine operations by automating standard responses, reminders, and other processes. - Knowledge Base: Store important instructions, solutions, and tips in your own knowledge base, accessible to employees. - Customer Interface: Provide your customers with access to the system to track the status and submit new inquiries, ensuring transparency and user satisfaction. - Monitoring and Data Analysis: HelpDeskStar provides tools for monitoring the performance of your support service. Analyze data, identify trends, and improve your processes. - Time and Resource Savings: Our system allows for efficient task distribution among employees, significantly increasing productivity and reducing time spent on routine operations. - Flexibility and Custom Approach: HelpDeskStar can be tailored to your unique needs. We offer flexible settings and integrations to perfectly reflect your business. The ticketing system contributes to increased productivity, reduced response time to customer inquiries, and improved overall task management within the organization. By choosing HelpDeskStar, you not only gain a tool for managing inquiries but also a reliable partner for optimizing and enhancing your company’s efficiency.