# What is CSAT in customer service?

What is CSAT in customer service?

##### Post Metadata
- Posted at: almost 4 years ago
- Author title: Pinned by G2 as a common question



## Comments
### Comment 1

CSAT measures the degree to which a product/service meets Customer Experience. So in the context of customer service, CSAT Determines how many of your customers are happy with your customer service (post-sale service basically).

##### Comment Metadata
- Posted at: almost 4 years ago
- Author title: Senior associate - Customer Experience




## Related Product
[Simplesat](https://www.g2.com/products/simplesat/reviews)

## Related Category
[Enterprise Feedback Management](https://www.g2.com/categories/enterprise-feedback-management)

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