G2

Roderik P.

Lead Experimentation

Mid-Market (51-1000 emp.)

11/18/2021

"Good software to start to listen to your users"

4/5

What do you like best about Mopinion?

There are a lot of options to ask for feedback from your user, also it gives you the possibility to measure real CX KPI's instead of just measuring NPS, which is not a real CX metric. Review collected by and hosted on G2.com.

What do you dislike about Mopinion?

The possibilities to reduce feedback lazyness. Users are complaining about the number of pop-ups we show them. So alternatives then showing pop-ups or exit intens would be really great. Review collected by and hosted on G2.com.

Recommendations to others considering Mopinion:

Don't look at the standard templates. Think about the things you actually want to measure or want to know what you want to do with the feedback. Review collected by and hosted on G2.com.

What problems is Mopinion solving and how is that benefiting you?

Measuring CX kpi's and use it as a source to listen to the voice of our users. Review collected by and hosted on G2.com.

Response from Tjeerd Traats of Mopinion All-in-one User Feedback Software for Digital Channels

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Thanks for your review, Roderik!

It's nice to hear that you know there are many options to ask for feedback.

Recently, we published an article about Feedback Fatigue. Hopefully it will help you on how to reduce the feedback lazyness and complaining about the number of pop-ups.

https://mopinion.com/en/feedback-fatigue-give-your-customers-a-break/

Keep up the good work by listening to the voice of your users!