G2

Dan T.

Director, Customer Experience Systems

Enterprise (> 1000 emp.)

3/1/2023

"Great platform for unbiased Customer Feedback"

4.5/5

What do you like best about UserVoice?

The UserVoice platform was easy for us to implement, and we integrated it into our partner community to solicit feedback from our dealer partners on their usage of the suite of interconnected digital tools that my team builds and supports for them.

It's also easy for our digital support product team to manage that feedback, demonstrating our responsiveness to their feedback and implementing enhancements that are driven by the highest votes on customer-generated ideas. Review collected by and hosted on G2.com.

What do you dislike about UserVoice?

We would like to see greater reporting and analytics capabilities, perhaps with the option to feed key usage details into a data lake so that we can generate our own insights from the data using our own BI tools. Review collected by and hosted on G2.com.

What problems is UserVoice solving and how is that benefiting you?

The UserVoice system allows us with an easy way to capture ideas and feedback from a user population of 30,000 users. The ideas that are popular among our dealers bubble up to the top through voting, and we also use this feedback to spot trends with issues or bugs in our system, and to drive ongoing product development activity. Review collected by and hosted on G2.com.