![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software")
UC

Verified User in Computer Software

Mid-Market (51-1000 emp.)

6/2/2022

"Very VERY intuitive 👏"

5/5

What do you like best about Delighted?

Delighted is such an easy-to-use platform and very intuitive. NPS is very important to our company goals so we demo the surveys a lot internally to stakeholders. A feature that I like a lot in Delighted is the metrics and reporting. It's so easy to filter the metrics to see where responses are coming from and if needed, delete the test responses so that we don't inflate our NPS during internal demos. Review collected by and hosted on G2.com.

What do you dislike about Delighted?

I wish that customizing where web surveys displayed was easier to manage inside the app. Dev resources are needed to set it up but it would be really cool if this could be managed inside the Delighted without needing additional code. Review collected by and hosted on G2.com.

What problems is Delighted solving and how is that benefiting you?

Delighted is great for NPS and CSAT surveys! I love the new G2 integration as well to help collect reviews in a frictionless way. Review collected by and hosted on G2.com.

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Rating Updated (10/9/2025)
Current UserValidated ReviewerSource: In-app

See what 59 reviewers think of Delighted

4.7 out of 5 · Verified reviews from real users

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