G2

DK

Dušan K.

Senior helpdesk administrator

Mid-Market (51-1000 emp.)

9/8/2020

"Great"

4.5/5

What do you like best about Nicereply?

I've been using Nicereply for over 7 years now, and it's become an indispensable tool for our company. It's helped us to improve our customer satisfaction (CSAT) scores, gather valuable customer feedback, and build stronger relationships with our customers. Review collected by and hosted on G2.com.

What do you dislike about Nicereply?

I don´t see any problems with that. Everything works fine for me Review collected by and hosted on G2.com.

Recommendations to others considering Nicereply:

NiceReply is a great way to get statistics, at the same time it increases motivation (in the form of bonuses with good results) and also for the feedback itself. I also appreciate the possibility of filtering specific ratings Review collected by and hosted on G2.com.

What problems is Nicereply solving and how is that benefiting you?

Just internal problems like averages for any bonus :) The application itself is functional. So far, there has really been no reason to contact niceReply support, everything works as it should. In 3 years I have not experienced an outage or unavailability caused by you Review collected by and hosted on G2.com.