The ease of use. The platform is incredibly easy to navigate and learn as you go. I also like that I always get a quick response from their customer support team and their answers are always helpful. It's easy to integrate with Slack, for example, so when we get a survey response from a customer we can see it in Slack. It also allows us to easily report on our survey results each time we send out a survey and compare results from a previous period. Review collected by and hosted on G2.com.

It is hard to think of what we would like Delighted to improve. I think there could be more features for reporting to help show us our results year over year. Review collected by and hosted on G2.com.