LS Luciana S. IT Manager Health, Wellness and Fitness Mid-Market (51-1000 emp.) 6/11/2026 "Quick Access to Real Users with an Intuitive Dashboard and Rich Video Insights" 4.5/5 What do you like best about UserTesting? UserTesting offers quick and convenient access to real users, where it captures feedback and usability testing results The program has simplified launch and testing procedures and no extensive orientation or training required We get screen captures and video recordings, which obtains qualitative insights about a product The software allows a large participant pool, which brings a robust turnaround times UserTesting is resourceful in ensuring that we get usability issues right on time, mostly earlier during the program development phase The process of testing is done across mobile apps, websites and other digital spaces The dashboard we get from UserTesting is very intuitive and it helps us in reviewing all the recordings and responses from participants Review collected by and hosted on G2.com. What do you dislike about UserTesting? Start ups and small teams finds UserTesting very expensive and above their budgets The program needs the recruitment of specialized teams or audiences, which might be expensive and challenging Review collected by and hosted on G2.com. What problems is UserTesting solving and how is that benefiting you? We use UserTesting to validate the effectiveness of a product, program, or website before it gets launched UserTesting is very impressive in helping us identify all the usability problems and the impacts they may have to users experience The app helps us to avoid guess work when dealing with product design and development UserTesting ensures we get direct feedback from our customers, something that makes us more informed and confident We understand the way users interact with our digital products and services, ensuring that we update when needed This software is resourceful to the market teams, where it helps them evaluate campaigns, messages and content shared Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite See what 734 reviewers think of UserTesting 4.4 out of 5 ยท Verified reviews from real users [ Read all reviews ](https://www.g2.com/products/usertesting/reviews)