![Taylor J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Taylor J.")
TJ

Taylor J.

User Experience Researcher

Mid-Market (51-1000 emp.)

2/28/2023

"Great tool for customer feedback and requests - we're just scratching the surface"

4.5/5

What do you like best about UserVoice?

UserVoice makes it easy to collect and organize requests from our users. My favorite feature is that CSMs can submit feedback on behalf of a user, so we always have a way to quantify a feature request with the accounts and users that want it. It's then incredibly easy to contact those users when we're working on that feature or need additional information in the process Review collected by and hosted on G2.com.

What do you dislike about UserVoice?

So far, nothing - we've had it for quite a while, and I haven't found anything I dislike. I wish I were using some of the features more, but that's entirely on me; they provided the enablement. Review collected by and hosted on G2.com.

What problems is UserVoice solving and how is that benefiting you?

1. Tracking feature requests, including which organizations requested it and which users at that organization

2. Updating users when a feature they requested is under investigation, being worked on, or deployed Review collected by and hosted on G2.com.

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Rating Updated (12/20/2024)
Current UserValidated ReviewerSource: Organic

See what 232 reviewers think of UserVoice

4.5 out of 5 · Verified reviews from real users

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