Best Customer Success Software for Small Business
Products classified in the overall Customer Success category are similar in many regards and help companies of all sizes solve their business problems. However, small business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Small Business Customer Success to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Small Business Customer Success category.
In addition to qualifying for inclusion in the Customer Success Software category, to qualify for inclusion in the Small Business Customer Success Software category, a product must have at least 10 reviews left by a reviewer from a small business.
G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
HubSpot's Service Hub is the only AI-powered customer service solution that delivers delightful support at scale with unified customer insights. Service Hub helps you scale your support teams with
- Customer Success Manager
- Customer Success Specialist
- Computer Software
- Information Technology and Services
- 60% Small-Business
- 37% Mid-Market
786,680 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Planhat is a customer platform that provides software and services to help organizations grow lifelong customers. Our platform powers sales, service and customer success products that scale with our c
- Customer Success Manager
- Head of Customer Success
- Computer Software
- Information Technology and Services
- 59% Mid-Market
- 32% Small-Business
1,055 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Custify is the customer success platform designed to help SaaS businesses reduce churn, boost customer lifetime value, and deliver world-class customer experiences. With an intuitive interface and pow
- Customer Success Manager
- Senior Customer Success Manager
- Computer Software
- Information Technology and Services
- 62% Small-Business
- 33% Mid-Market
634 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Vitally is the AI-powered Customer Success Platform built to help Customer Success teams, CS Ops leaders, and revenue-driven organizations deliver exceptional customer experiences, overcome challenges
- Customer Success Manager
- CSM
- Computer Software
- Information Technology and Services
- 54% Mid-Market
- 41% Small-Business
479 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
ChurnZero is the AI platform and partner for customer growth. Customer teams use ChurnZero to drive revenue and retention, work more efficiently, and deliver the best possible customer experience.
- Customer Success Manager
- Director of Customer Success
- Computer Software
- Information Technology and Services
- 62% Mid-Market
- 28% Small-Business
1,839 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
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Gainsight Customer Success (CS) is the command center for post-sale growth, giving CROs and CS leaders the visibility, automation, and AI they need to protect revenue and scale efficiently. Instead of
- Customer Success Manager
- Senior Customer Success Manager
- Computer Software
- Information Technology and Services
- 58% Mid-Market
- 34% Enterprise
13,212 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Totango is a Customer Growth platform for driving customer value and revenue at scale, combining scalable customer management, predictive revenue intelligence, and a strategic, value-based post-sales
- Customer Success Manager
- CSM
- Computer Software
- Information Technology and Services
- 57% Mid-Market
- 22% Small-Business
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Velaris is the intelligent Customer Success Platform for high-impact Customer Success at scale. Velaris gives Customer Success teams real-time visibility into every account. Health scores, product
- Customer Success Manager
- Computer Software
- Information Technology and Services
- 56% Mid-Market
- 38% Small-Business
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
ZapScale is an AI-powered customer success platform for B2B SaaS companies, designed for CS organizations to help them foster stronger customer relationships. Designed to reduce customer churn, improv
- Customer Success Manager
- Information Technology and Services
- Computer Software
- 53% Small-Business
- 45% Mid-Market
36 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Skalin helps B2B SaaS better onboard, engage and grow their customers with its 360° view, AI-powered Health Scores and powerful automation capabilities. Main Features: → Opportunities & threat
- Computer Software
- Information Technology and Services
- 55% Small-Business
- 45% Mid-Market
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
ClientSuccess is revolutionizing the way SaaS companies manage, retain, and grow their existing customer base. We deliver a holistic, personal approach to managing success throughout the customer life
- Customer Success Manager
- Director of Customer Success
- Computer Software
- Information Technology and Services
- 55% Mid-Market
- 42% Small-Business
2,168 Twitter followers
- Overview
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- User Satisfaction
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We’re your proactive customer success co-pilot. Customerscore.io helps SaaS companies prevent churn and uncover upsell opportunities by giving them a complete, real-time view of their user base. In
- Computer Software
- Information Technology and Services
- 56% Small-Business
- 44% Mid-Market
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Catalyst, now part of Totango, empowers teams to identify and capitalize on expansion and upsell opportunities, driving recurring revenue growth. Built to simplify complex strategies, it helps busines
- Customer Success Manager
- Senior Customer Success Manager
- Computer Software
- Information Technology and Services
- 75% Mid-Market
- 13% Small-Business
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Staircase AI by Gainsight is pioneering Customer Relationship Intelligence. Our platform leverages AI to analyze millions of customer interactions and turn them into actionable human insights that are
- Computer Software
- Marketing and Advertising
- 65% Mid-Market
- 27% Small-Business
13,212 Twitter followers
- Overview
- User Satisfaction
- Seller Details
CustomerSuccessBox is an AI powered customer success software for B2B SaaS. Backed with $1 Million in March 2018 by pi Ventures and Axilor Ventures, CustomerSuccessBox was built from a clear need for
- Customer Success Manager
- Computer Software
- Information Technology and Services
- 73% Mid-Market
- 22% Small-Business
739 Twitter followers
