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ClientSuccess

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4.4 out of 5 stars
424 reviews
  • 1 profiles
  • 4 categories
Average star rating
4.4
Serving customers since
2014
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ClientSuccess

424 reviews

ClientSuccess is revolutionizing SaaS management, growth, and retention with it's Customer Success Management Platform

Profile Name

Star Rating

280
118
16
5
5

ClientSuccess Reviews

Review Filters
Profile Name
Star Rating
280
118
16
5
5
Verified User in Airlines/Aviation
AA
Verified User in Airlines/Aviation
06/09/2026
Validated Reviewer
Verified Current User
Review source: Organic

Cluttered UI and Unusable HubSpot Integration via Workato

|ClientSuccess
Honestly, nothing stands out. It looks and works like a SaaS tool from 2010, which I could live with, but the UI seems like it’s trying to cater to too many different types of users at once. As a result, everything feels cluttered and messy.
HO
Hannah O.
03/13/2026
Validated Reviewer
Verified Current User
Review source: Organic

ClientSuccess Boosted Efficiency with Flexible Custom Fields and Reporting

|ClientSuccess
Adding ClientSuccess to our process was a game-changer! I especially appreciate the flexibility we have with creating custom fields and then reporting off of them. It has created so much more efficiency in capturing the metrics that we need. I also love that it has given our teams the ability to see correspondence with the customer regardless of who within our team they were talking to.
Verified User in Information Technology and Services
EI
Verified User in Information Technology and Services
07/21/2025
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

I love this company

|ClientSuccess
The team is flexible, really cares about its customers, and the product makes it easy to quickly determine the health and activity of your client base and CSMs. This is the 3rd consecutive company that I have chosen to use ClientSuccess at.

About

Contact

HQ Location:
American Fork, UT

Social

@clientsuccess

What is ClientSuccess?

ClientSuccess is a SaaS platform that aids companies in managing, retaining, and growing their customer base. It provides tools and insights needed for effective customer success management, helping businesses increase retention, reduce churn, and maximize customer lifetime value. Their suite of solutions includes features for customer onboarding, risk management, renewal management, and customer engagement tracking, all designed to deliver actionable insights and automate workflows. ClientSuccess is designed to integrate seamlessly with popular CRM and business systems, enhancing the capability of organizations to deliver outstanding customer experiences at scale.\n \n

Details

Year Founded
2014