ZapScale Reviews & Product Details

The ability to integrate across multiple data points, the system can seamlessly pull together information from various sources, such as customer interactions, invoce history, support tickets, and usage metrics. By analyzing this diverse data, it can generate a comprehensive overall score that reflects a customer's health and engagement level.

This scoring system not only offers valuable insights for customer success teams but also streamlines their workflow. By automating the data collection and analysis process, it significantly reduces the manual effort required to track customer performance and satisfaction. As a result, customer success professionals can focus on more strategic initiatives, such as proactively addressing customer needs, fostering relationships, and driving retention, rather than getting bogged down in data management. This integration ultimately leads to more informed decision-making and improved outcomes for both the customers and the organization. Review collected by and hosted on G2.com.

There’s nothing to dislike at the moment. Review collected by and hosted on G2.com.

ZapScale is great for Customer Success automation, Also the Customer success team is very prompt & supportive. Campaign & survey feature is game changer.ZapScale gives the view of our customer health & likely to churn account which is helpful for us to plan our course of action . Review collected by and hosted on G2.com.

Not faced any major issues currently . However sometimes few pages takes bit longer to load which is not a big issue . Review collected by and hosted on G2.com.

The best thing about Zapscale is that it gives visibility of our customer data as and when we need it along with automation to manage a large set of customers. It also helps us manage our day-to-day operations by giving notifications on tasks and actions that need to be done. I have seen many CSPs but I love the way they have built Zapscale because it's designed for the end user. Review collected by and hosted on G2.com.

I had a problem for a while when they didn't have campaigns but recently they included it in the tool. With this feature added i don't think there is anything i find missing or have complains about. Review collected by and hosted on G2.com.

ZapScale helps me bring forth cruical insights, and look into historical data such as trends and performance metrics, enabling my team to visualize data seamlessly along with strategizing for further campaigns. Review collected by and hosted on G2.com.

In overall - I am satisfied with the usage. Small improvements that I'd like to want from ZapScale is to map out accurate predictive models that can help my team comprehend the shifts and change in forecasting and a broader range of integrations that can help me connect with crucial internal systems. Review collected by and hosted on G2.com.

When we commissioned Zapscale we had Product Adoption issues. The primary reason for low adoption was our lack of visibility of customer usage behaviour. We only had top level overal insight on product usage but with Zapscale we got to see much deeper and meaning data for us to take action on. The way we work with zapscale is get insights and triggers from the platform and based on that we run our plays which has shown us results in past. Review collected by and hosted on G2.com.

I dont have any feedback on the tool, for me everything seems fine. Review collected by and hosted on G2.com.

ZapScale offers a unified platform that streamlines customer success operations. It provides a centralized view of customer health, automates routine tasks, leverages AI for predictive insights, and enables customization of workflows. Additionally, it offers robust analytics and integrates seamlessly with popular tools, empowering teams to deliver exceptional customer experiences. Review collected by and hosted on G2.com.

It lacks little bit of customization which I would prefer to curate the platform for my use case. Review collected by and hosted on G2.com.

ZapScale is the single place for all our customer data and insights. Its the Centralized data hub. This has changed our life complete. Before Zapscale we had to look for customer data in almost 6-7 different tools, copy them and get them on excel. After which we use to do analysis on it. I remember every month 2 to 3 of us would spend a week to 10 days in collating and analyzing our customer data. Thankfully with the implementation of zapscale we have it at our finger tips at point in time. Review collected by and hosted on G2.com.

There are couple of reporting formats i would have preferred to have on the tool instead of me generating it manually Review collected by and hosted on G2.com.

ZapScale's Data-Driven Customer Success Solutions has given us 360 degree analysis on our customer insight. We extensive use Zapsore to track the health of our customer, We have create multiple segments through which we are able to look at customer based on their look alike. The real time alerts from the system has enforced us to much better proactive CS. Review collected by and hosted on G2.com.

I dont have any major concern, there are some minor bugs which are expected from a new tool and its getting fewer by the day. Review collected by and hosted on G2.com.

In ZapScale, users can create personalised dashboards highlighting the metrics most relevant to their roles. This customisation promotes a better focus on critical data, enhancing productivity and decision-making. Review collected by and hosted on G2.com.

While the ability to track NPS isn’t available in ZapScale right now, I understand that it's on their product roadmap. I’m confident that this much-anticipated feature will be available soon. Review collected by and hosted on G2.com.

ZapScale provides tracking of key performance indicators, allowing businesses to monitor their operations as they happen. This immediate feedback is invaluable for making quick adjustments to strategies and improving overall efficiency. Review collected by and hosted on G2.com.

The customer wise NPS and Feedback tracking was missing. However, I've heard that they've recently released Review collected by and hosted on G2.com.