Top Free Customer Success Software

How Many Customer Success Software Products Does G2 Track?

Total Products under this Category: 96

Category Stats (Oct 2026)

  • Average Rating: 4.6/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Verint Voice of the Customer (+0.57%) - Among all products in this category, Verint Voice of the Customer recorded the largest rating increase compared to last month

Last updated: October 26, 2026

How Does G2 Rank Customer Success Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 18,300+ Authentic Reviews
  • 96+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Customer Success Software

G2 Grid® for Customer Success Software plotting products by satisfaction and market presence

Highlighted products: Freshdesk, HubSpot Service Hub, ChurnZero, Gainsight Customer Success, Planhat, Custify, Vitally, and Totango.

Underlying data: [Grid® JSON](https://www.g2.com/categories/customer-success/grids.json?focus%5B%5D=freshdesk&focus%5B%5D=hubspot-service-hub&focus%5B%5D=churnzero&focus%5B%5D=gainsight-customer-success&focus%5B%5D=planhat&focus%5B%5D=custify&focus%5B%5D=vitally&focus%5B%5D=totango)

Freshdesk

Freshdesk (a product of Freshworks Inc.) helps customer service teams move from their first AI agent to AI-powered customer service, without a drawn-out transformation program. Freshdesk unifies channels, conversations, AI, and customer context into one place, so agents always have the full picture before responding. Ready-to-use AI agents understand intent, take action, and resolve requests across channels, not just route them. AI Copilot helps every agent work faster and with more confidence, and AI Insights turns service data into decisions instead of dashboards. Guided rollout and prebuilt templates mean teams can launch quickly and expand at their own pace, whether they're a support team of 10 or 500. Freshdesk is quick to set up, easy to use, and designed for rapid impact—it delivers 60% improved agent productivity, a 97% first-contact resolution rate, and up to 80% of resolutions with AI agents.

Average Rating: 4.4/5.0

Total Reviews: 3,792

How Do G2 Users Rate Freshdesk?

  • Ease of Use: 8.9/10 (Category avg: 8.9/10)

Who Is the Company Behind Freshdesk?

  • Seller: Freshworks
  • Company Website:
  • Year Founded: 2010
  • HQ Location: San Mateo, CA
  • Twitter: @FreshworksInc
    19,020 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    7,783 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Manager, Owner
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 48% Small, 40% Medium

What Do G2 Reviewers Say About Freshdesk?

AI-generated summary from verified user reviews

Pros
  • Users love the ease of use of Freshdesk, making implementation and daily management effortless and efficient.
  • Users appreciate the ease of use in Freshdesk, enabling quick management of tickets with minimal training.
  • Users appreciate the automation features of Freshdesk, which streamline workflows and enhance focus on customer satisfaction.
  • Users appreciate the efficiency of Freshdesk, as it simplifies ticket management and enhances productivity.
  • Users praise the efficient ticket management of Freshdesk, finding it easy to track and prioritize support requests.
Cons
  • Users feel that Freshdesk lacks essential features such as live chat, impacting its overall functionality and user satisfaction.
  • Users experience ticketing issues with Freshdesk, such as duplicate tickets and delays during high volume periods.
  • Users find ticket management cumbersome, needing features for automated follow-ups and facing performance issues during peak times.
  • Users find Freshdesk has limited features compared to competitors, particularly in customization and omnichannel capabilities.
  • Users face limitations on advanced features and customizations in Freshdesk, especially impacting smaller teams and high ticket volumes.

What Are Recent G2 Reviews of Freshdesk?

What Are G2 Users Discussing About Freshdesk?

HubSpot Service Hub

Service Hub delivers AI-powered customer service at scale by unifying customer insights, providing omnichannel support tools, and enabling efficient self-service options within a single platform. Core Value Proposition: Service Hub addresses three critical customer service challenges: scaling support teams without proportional headcount increases, maintaining service quality across multiple communication channels, and leveraging customer data to drive retention and growth. The platform connects customer service data with information from sales and marketing, providing support representatives with complete customer context. Key Capabilities: Omnichannel Help Desk: Service Hub consolidates support requests from multiple communication channels into a single interface. Teams manage all customer communications without switching between tools, ensuring consistent response quality across channels. AI-Powered Efficiency: The platform includes AI features that automate ticket routing, suggest relevant knowledge base articles, and identify patterns in customer issues to improve resolution speed and support team productivity. Self-Service Tools: Service Hub provides knowledge base creation, chatbot functionality, and customer portal capabilities enabling customers to find answers independently. This reduces ticket volume and support team workload while improving customer satisfaction. Data-Driven Retention: The platform offers customer health scoring, efficiency reporting, and trend analysis that help service leaders identify at-risk accounts, optimize team performance, and connect support activities to business growth metrics. Service Hub vs. Alternatives: Unlike standalone ticketing systems operating in isolation, Service Hub shares customer data with sales and marketing platforms, enabling support teams to see complete customer journey context. Representatives can access purchase history, marketing interactions, and sales conversations without needing to request information from other departments. Service Hub eliminates the need to purchase and integrate separate tools for live chat, knowledge base management, customer feedback collection, and service analytics by providing these capabilities within the unified HubSpot platform. Who Should Use Service Hub: Service Hub serves customer experience leaders seeking to scale support efficiently, support teams needing complete customer context for quality service delivery, and organizations wanting to connect service metrics to retention and growth outcomes. The platform enables CX leaders to focus on efficient reps empowered by AI. Outcome: Service Hub helps teams deliver delightful support at scale with unified customer insights, create efficient reps empowered by AI, and scale their company, not complexity.

Average Rating: 4.4/5.0

Total Reviews: 2,910

G2 Deal: Get the HubSpot Growth CRM Suite - 20% off HubSpot plans for the first year, then 10% off in perpetuity

20% off HubSpot plans for the first year, then 10% off in perpetuity

View this exclusive G2 deal

How Do G2 Users Rate HubSpot Service Hub?

  • Scalability: 8.5/10 (Category avg: 8.9/10)
  • Workflow Capability: 8.6/10 (Category avg: 8.8/10)
  • Performance & Reliability: 8.7/10 (Category avg: 8.9/10)
  • Ease of Use: 8.6/10 (Category avg: 8.9/10)

Who Is the Company Behind HubSpot Service Hub?

  • Seller: HubSpot
  • Company Website:
  • Year Founded: 2006
  • HQ Location: Cambridge, Massachusetts, United States
  • Twitter: @HubSpot
    784,270 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    17,628 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Customer Success Manager, Customer Success Specialist
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 59% Small, 37% Medium

What Do G2 Reviewers Say About HubSpot Service Hub?

AI-generated summary from verified user reviews

Pros
  • Users commend the ease of use of HubSpot Service Hub, streamlining communication and enhancing decision-making effortlessly.
  • Users love the seamless integration of features in HubSpot Service Hub, enhancing communication and accessibility of insights.
  • Users highly value the responsive customer support of HubSpot Service Hub, ensuring quick assistance for any inquiries.
  • Users appreciate the efficiency of HubSpot Service Hub, streamlining tasks and enhancing productivity effectively.
  • Users appreciate the convenient ticketing system of HubSpot Service Hub, efficiently managing all customer interactions in one place.
Cons
  • Users find missing features in HubSpot Service Hub, especially in customization and advanced functionalities requiring higher plans.
  • Users find limited customization in contacts and reporting features, hindering their ability to effectively manage multiple properties.
  • Users feel the limited features of HubSpot Service Hub hinder customization and efficiency in their workflows.
  • Users report a lack of features in HubSpot Service Hub, hindering usability and cross-team collaboration.
  • Users face limited email processing options and struggle with ticket management inefficiencies in HubSpot Service Hub.

What Are Recent G2 Reviews of HubSpot Service Hub?

What Are G2 Users Discussing About HubSpot Service Hub?

Custify

Custify is the customer success platform designed to help SaaS businesses reduce churn, boost customer lifetime value, and deliver world-class customer experiences. With an intuitive interface and powerful features, Custify empowers Customer Success teams to manage every aspect of the customer journey—from seamless onboarding to proactive renewal and expansion—using real-time health scores, automated alerts, and predictive analytics. Custify integrates data across your entire tech stack, providing a centralized, single source of truth for each customer. This allows teams to quickly spot churn risks, capitalize on upsell opportunities, and deliver personalized customer interactions at scale. With automated workflows, customizable playbooks, and intelligent segmentation, Custify streamlines routine tasks, enabling your team to focus on building relationships and driving customer success outcomes that matter. Setting up Custify is a breeze with our concierge onboarding service, ensuring you’re up and running in hours—not weeks. Our platform integrates effortlessly with your CRM, support systems, and other essential tools, giving you unmatched visibility and collaboration across teams. Custify’s powerful analytics and customizable dashboards make it easy to monitor key metrics, track customer health, and measure the success of your initiatives. Join leading SaaS companies that trust Custify to optimize their Customer Success operations and drive sustainable growth. Deliver exceptional customer experiences, reduce churn, and maximize customer lifetime value with the best Customer Success platform for your SaaS business. Book a demo today to see how Custify transforms your customer success strategy at scale.

Average Rating: 4.7/5.0

Total Reviews: 529

How Do G2 Users Rate Custify?

  • Scalability: 9.0/10 (Category avg: 8.9/10)
  • Workflow Capability: 8.9/10 (Category avg: 8.8/10)
  • Performance & Reliability: 9.2/10 (Category avg: 8.9/10)
  • Ease of Use: 9.2/10 (Category avg: 8.9/10)

Who Is the Company Behind Custify?

  • Seller: Custify
  • Year Founded: 2017
  • HQ Location: Bucharest, Romania
  • Twitter: @CustifySRL
    628 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    41 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Customer Success Manager, CSM
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 63% Small, 33% Medium

What Do G2 Reviewers Say About Custify?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Custify, benefiting from intuitive features that streamline customer management.
  • Users value the responsive customer support of Custify, always available to provide assistance and guidance.
  • Users find Custify to be intuitive and easy to use, making it accessible for all departments and individuals.
  • Users value the robust automation features of Custify, streamlining tasks and enhancing customer success strategies.
  • Users value the versatile integration options of Custify, enhancing adaptability and collaboration across teams and tools.
Cons
  • Users note the missing features in Custify, highlighting issues with tracking, communication, and documentation.
  • Users find the email functionality lacking with limited reporting and improvement needed in tracking features.
  • Users find limited customization options frustrating, affecting their ability to tailor the interface to their needs.
  • Users note the steep learning curve for Custify, with setup and UI improvements often proving challenging.
  • Users find Custify to be not intuitive, struggling with an outdated UI and complex settings that hinder usability.

What Are Recent G2 Reviews of Custify?

What Are G2 Users Discussing About Custify?

AI can help you find the answers. G2 helps you trust them.

Connect G2 to Claude or ChatGPT for answers grounded in G2's trusted reviews, comparisons, and pricing from real user insights.

How it works
Connect G2 to ChatGPTConnect G2 to Claude

Vitally

Vitally is the AI-powered Customer Success Platform built to help Customer Success teams, CS Ops leaders, and revenue-driven organizations deliver exceptional customer experiences, overcome challenges, operate with greater efficiency, and drive measurable business growth. In today’s competitive SaaS landscape, CS teams need more than just data visibility. They need actionable intelligence. Vitally unifies all of your customer-facing data from across your tech stack into a single source of truth with real-time, bi-directional integrations. This ensures your Customer Success team always has the most accurate, up-to-date insights to guide strategic decisions. With AI at its core, Vitally predicts churn risk, uncovers expansion opportunities, and helps teams prioritize the right actions at the right time. Customer Success leaders can analyze account and user health, track lifecycle stages, and segment customers with precision. Intelligent Health Scores highlight areas that need immediate attention, while lifecycle tracking ensures every customer stays on the path to success. Vitally is built to empower CS Ops teams to standardize and automate critical workflows. From onboarding to renewals, CS-specific project management keeps teams organized and aligned. Automated notifications and AI-assisted Playbooks adapt to changing customer needs, ensuring timely engagement and consistent delivery of value. Our advanced analytics and reporting tools transform raw customer data into visually rich dashboards and actionable insights. Customer Success managers can identify trends, celebrate wins, and surface opportunities for revenue growth. Vitally gives leaders the ability to measure performance, prove the impact of Customer Success, and make data-backed decisions. From fast-growing startups to established B2B SaaS leaders, companies choose Vitally for its combination of AI-powered insights, deep integrations, and intuitive user experience. Vitally enables organizations to proactively reduce churn, improve net revenue retention, and deliver measurable results at scale. Schedule a demo today to see how Vitally’s AI-driven Customer Success Platform can transform your CS operations, empower your team, and help you achieve your most ambitious growth goals.

Average Rating: 4.5/5.0

Total Reviews: 705

How Do G2 Users Rate Vitally?

  • Scalability: 8.8/10 (Category avg: 8.9/10)
  • Workflow Capability: 8.5/10 (Category avg: 8.8/10)
  • Performance & Reliability: 8.8/10 (Category avg: 8.9/10)
  • Ease of Use: 8.5/10 (Category avg: 8.9/10)

Who Is the Company Behind Vitally?

  • Seller: Vitally
  • Company Website:
  • Year Founded: 2017
  • HQ Location: New York
  • Twitter: @vitally_io
    474 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    136 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Customer Success Manager, CSM
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 55% Medium, 40% Small

What Do G2 Reviewers Say About Vitally?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use in Vitally, appreciating its intuitive interface and helpful features for daily tasks.
  • Users appreciate the easy integrations of Vitally, enhancing workflow efficiency through seamless connections with other platforms.
  • Users enjoy the intuitive interface of Vitally, finding it easy to use for diverse applications.
  • Users love the 100% customization of Vitally, finding it essential for enhancing their customer support experience.
  • Users value the automation capabilities of Vitally for streamlining tasks and enhancing workflow efficiency.
Cons
  • Users find Vitally's complexity daunting, requiring significant time and effort for setup and customization, especially for non-tech users.
  • Users express frustration with integration issues, needing more native options and facing workaround challenges for connectivity.
  • Users note a steep learning curve with Vitally, requiring time and team investment for effective use.
  • Users find Vitally not intuitive, requiring significant time and investment to fully understand and navigate the system.
  • Users note a steep learning curve with Vitally, requiring significant time and technical effort for effective utilization.

What Are Recent G2 Reviews of Vitally?

What Are G2 Users Discussing About Vitally?

Meza AI

Meza AI is the command center for customer revenue growth, built for the AI era. CROs, Customer Success, and Revenue leaders get one unified workspace with real-time intelligence, automation, and AI copilots to protect revenue, prevent churn, and drive expansion. Instead of juggling scattered tools and reactive workflows, teams run on Meza’s centralized “home base” - combining health scoring to predict risks, AI-driven playbooks to guide action, success plans to align stakeholders, expansion signals to surface CSQLs, and journey automation to engage customers at scale. With Meza AI, companies shift from firefighting to proactive growth - scaling customer success without scaling headcount.

Average Rating: 5.0/5.0

Total Reviews: 16

How Do G2 Users Rate Meza AI?

  • Scalability: 10.0/10 (Category avg: 8.9/10)
  • Workflow Capability: 10.0/10 (Category avg: 8.8/10)
  • Performance & Reliability: 10.0/10 (Category avg: 8.9/10)
  • Ease of Use: 10.0/10 (Category avg: 8.9/10)

Who Is the Company Behind Meza AI?

Who Uses This Product?

  • Company Size: 100% Medium

What Do G2 Reviewers Say About Meza AI?

AI-generated summary from verified user reviews

Pros
  • Users highlight the world-class customer support of Meza AI, making implementation and integration a breeze.
  • Users value the easy setup of Meza AI, appreciating quick integration and excellent customer support throughout the process.
  • Users appreciate the ease of implementation of Meza AI, noting its quick integration and excellent customer support.
  • Users praise Meza AI for its exceptional customer support and effortless implementation, enhancing user experience significantly.
  • Users love the ease of use and quick implementation of Meza AI, enhancing their integration experience.

What Are Recent G2 Reviews of Meza AI?

TeamSupport

TeamSupport takes you beyond the ticket to deliver the answers your customer, your team, and your business need. More than a ticket management tool, TeamSupport is a purpose-built AI customer success platform for growing B2B SaaS companies, where onboarding, support, and ongoing innovation are the keys to acquiring, growing, and retaining customer relationships. We focus on the actual use of your SaaS product — listening to the signals embedded in every onboarding call, every first-time question about a feature, and every persistent bug report. Those moments aren’t just support interactions; they’re a goldmine of product and customer insight. We ensure your customers are trained, guided through adoption, supported to get maximum value, and encouraged to expand their use. With our account-level insights and B2B-focused AI agent you can make better decisions, protect your customer base, and keep growing.

Average Rating: 4.4/5.0

Total Reviews: 878

How Do G2 Users Rate TeamSupport?

  • Ease of Use: 8.8/10 (Category avg: 8.9/10)

Who Is the Company Behind TeamSupport?

  • Seller: TeamSupport
  • Year Founded: 2008
  • HQ Location: Dallas, TX
  • Twitter: @TeamSupport
    13,505 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    63 employees on LinkedIn®
  • Phone: +1 (800) 596-2820

Who Uses This Product?

  • Who Uses This: Software Engineer, Software Developer
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 44% Medium, 39% Small

What Do G2 Reviewers Say About TeamSupport?

AI-generated summary from verified user reviews

Pros
  • Users commend TeamSupport for its comprehensive feature set, enhancing efficiency and improving team collaboration and customer service.
  • Users find TeamSupport's interface easy to use, enhancing their efficiency and overall customer support experience.
  • Users appreciate the helpful support from TeamSupport, enhancing issue resolution and onboarding experiences significantly.
  • Users value the exceptional customer support of TeamSupport, noting its helpfulness, communication, and assistance during onboarding.
  • Users value the task reminders of TeamSupport, greatly enhancing their organization and efficiency in managing workloads.
Cons
  • Users are facing a steep learning curve with TeamSupport, finding the interface less intuitive and challenging to navigate.
  • Users find the slow loading of TeamSupport frustrating, impacting efficiency during client interactions and ticket management.
  • Users often experience slow performance with TeamSupport, causing inconvenience and delays in managing email communication effectively.
  • Users find the search functionality inadequate, struggling to efficiently locate relevant tickets and manage bulk edits.
  • Users note the need for improved integration with other software tools to enhance TeamSupport's functionality and customization.

What Are Recent G2 Reviews of TeamSupport?

What Are G2 Users Discussing About TeamSupport?

Kapta

Account Management Software Reimagined Prioritize customer retention. Accelerate revenue growth. Transform client relationships. Scale your team with ease. Kapta's software allows Account Management and Customer Success leaders to answer 3 critical questions about their customers: 1) Which customers are healthy and which are at risk? 2) Do we have actionable and accountable plans (growth plans, save plans, close plans) in place with each strategic account? 3) How do we measure and communicate value to customers?

Average Rating: 4.7/5.0

Total Reviews: 18

How Do G2 Users Rate Kapta?

  • Scalability: 9.0/10 (Category avg: 8.9/10)
  • Workflow Capability: 9.2/10 (Category avg: 8.8/10)
  • Performance & Reliability: 9.1/10 (Category avg: 8.9/10)
  • Ease of Use: 8.5/10 (Category avg: 8.9/10)

Who Is the Company Behind Kapta?

  • Seller: Kapta
  • Year Founded: 2008
  • HQ Location: Boulder, CO.
  • Twitter: @kapta
    1,520 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    11 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services
  • Company Size: 56% Medium, 39% Small

What Do G2 Reviewers Say About Kapta?

AI-generated summary from verified user reviews

Pros
  • Users value the intuitive reporting and robust tracking capabilities of Kapta for effective account management.
  • Users highly value the excellent customer support and onboarding provided by Kapta, enhancing their account management experience.
  • Users value the efficiency of Kapta, finding it simplifies account management and enhances engagement strategies.
  • Users love the intuitive reporting and features of Kapta, enhancing account management and engagement strategies.
  • Users appreciate the intuitive reporting and sentiment analysis from Kapta, enhancing account engagement strategies effectively.

What Are Recent G2 Reviews of Kapta?

What Are G2 Users Discussing About Kapta?

Aviso

Aviso is a leading AI revenue platform, highly regarded by enterprise giants such as Honeywell, Microsoft GitHub, HPE, and Citi for its exceptional ability to close deals, boost revenue growth, and mitigate risks. By merging human expertise with cutting-edge AI, Aviso consistently delivers remarkable results, including a 40% increase in deal win rates, a 15-36% rise in revenue, and 30% savings in CRM expenses. The core strengths of the Aviso AI Platform include: 1) AI-Guided Deal Forecasting 2) Pipeline & Deal Management 3) Relationship & Activity Intelligence 4) Conversational Intelligence 5) Coaching & Enablement 6) NLP Analytics & Reporting 7) Go-To-Market (GTM) Collaboration 8) Sales Engagement 9) Lead Intelligence 10) Customer Success Intelligence Central to Aviso's Generative AI approach is MIKI, the world's first Generative AI Chief of Staff for Revenue Intelligence, designed to boost GTM teams' productivity and save reps up to 15-20 hours/week. MIKI combines Aviso's core AI models with Generative AI to help various GTM personas with Account Research, Sales Planning & Management, Buyer Meeting Preparation, Prospecting, CRM updates Automation, Email follow-ups, and more. Aviso's platform integrates data from its comprehensive databases, CRM systems, and external sources, processed through an advanced AI/ML layer. This sophisticated system, accessible through web and mobile applications, optimizes customer interactions and sales decisions by harnessing MIKI's insights yet preserves the essential human element in these interactions. Aviso's contribution to advancing Generative AI in Revenue Operations has garnered recognition on prominent financial platforms like the NYSE and Nasdaq. Aviso has been making waves across the research landscape with notable mentions in Forrester Research, Constellation Research, and Harvard Business Review. In the G2 Fall 2023 APAC report, Aviso was distinguished in Customer Revenue Optimization and rated as a High Performer in AI Sales Assistants for enterprise and mid-market sectors, in addition to Sales Analytics. Find your Revenue True North with Aviso AI at www.aviso.com.

Average Rating: 4.3/5.0

Total Reviews: 982

How Do G2 Users Rate Aviso?

  • Ease of Use: 8.4/10 (Category avg: 8.9/10)

Who Is the Company Behind Aviso?

  • Seller: Aviso, Inc.
  • Company Website:
  • Year Founded: 2014
  • HQ Location: Redwood City, CA
  • Twitter: @AvisoInc
    895 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    384 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Account Executive, Account Manager
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 42% Large, 42% Medium

What Do G2 Reviewers Say About Aviso?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use with Aviso's intuitive filters and clear dashboards for efficient tracking.
  • Users value the AI prediction feature in Aviso, enhancing clarity and focus during forecasting and performance evaluations.
  • Users appreciate the abundant features of Aviso, facilitating comprehensive and user-friendly sales forecasting.
  • Users value the clean interface and logical organization of Aviso, enhancing navigation and insights for better forecasting.
  • Users value the efficiency of Aviso, streamlining their forecasting and data management for a smoother experience.
Cons
  • Users find the learning curve steep, with difficult initial setup and a lack of visibility into their progress.
  • Users report slow loading times with Aviso, facing frustrating delays of over 10 seconds on each page.
  • Users report inaccurate data from Aviso, particularly concerning salesforce integration and AI forecasts.
  • Users find Aviso lacking key features, such as incomplete forecasting capabilities, which complicate their processes.
  • Users experience slow performance with Aviso, facing lag and long load times that hinder productivity.

What Are Recent G2 Reviews of Aviso?

What Are G2 Users Discussing About Aviso?

CustomerSuccessBox

CustomerSuccessBox is an AI powered customer success software for B2B SaaS. Backed with $1 Million in March 2018 by pi Ventures and Axilor Ventures, CustomerSuccessBox was built from a clear need for a solution which could deliver ‘proactive’ customer success. Customer Success tracks product adoption to understand customer onboarding, product adoption and usage analysis, and calculating customer health score. It enables customer success managers (CSM)to deliver a consistent customer onboarding experience, improve customer retention, reduce churn,drive upsell and expansion and improve monthly recurring revenue (MRR) and lifetime value (LTV) for SaaS businesses. CustomerSuccessBox processes millions of activities from 250,000 plus end users every week and the patent pending technology is built to handle ~ 2,200 events/second to monitor customer account health. CustomerSuccessBox is being used by global clients like Pipedrive, Raken, Locus, Headset, Netcore, Propertybase, Orange, Hubilio and more.

Average Rating: 4.5/5.0

Total Reviews: 134

How Do G2 Users Rate CustomerSuccessBox?

  • Scalability: 8.6/10 (Category avg: 8.9/10)
  • Workflow Capability: 8.7/10 (Category avg: 8.8/10)
  • Performance & Reliability: 8.5/10 (Category avg: 8.9/10)
  • Ease of Use: 8.6/10 (Category avg: 8.9/10)

Who Is the Company Behind CustomerSuccessBox?

  • Seller: CustomerSuccessBox
  • Year Founded: 2018
  • HQ Location: San Francisco, California
  • Twitter: @CustSuccessBox
    733 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    3 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Customer Success Manager
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 73% Medium, 22% Small

What Are Recent G2 Reviews of CustomerSuccessBox?

What Are G2 Users Discussing About CustomerSuccessBox?

Cloud Coach

From Onboarding to Professional Services and Success, post-sales teams are in constant dialogue with your customers. Touchpoints are fragmented, with colleagues working in system silos, driven by separate KPIs and working to contrasting health scores. At Cloud Coach, we break down these barriers. Our one tool for key post-sales processes helps your teams run Customer Onboarding projects, PSA and Customer Success processes without ever leaving Salesforce. One team, working from one platform.

Average Rating: 4.5/5.0

Total Reviews: 172

How Do G2 Users Rate Cloud Coach?

  • Scalability: 8.0/10 (Category avg: 8.9/10)
  • Workflow Capability: 7.9/10 (Category avg: 8.8/10)
  • Performance & Reliability: 7.7/10 (Category avg: 8.9/10)
  • Ease of Use: 8.2/10 (Category avg: 8.9/10)

Who Is the Company Behind Cloud Coach?

  • Seller: Cloud Coach
  • Company Website:
  • Year Founded: 2005
  • HQ Location: Fort Collins, Colorado
  • Twitter: @cloudcoach
    116 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    42 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Project Manager
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 54% Medium, 31% Small

What Do G2 Reviewers Say About Cloud Coach?

AI-generated summary from verified user reviews

Pros
  • Users find Cloud Coach's user-friendly interface enhances productivity and collaboration, streamlining project management effortlessly.
  • Users value the seamless project management features of Cloud Coach that enhance organization and productivity across teams.
  • Users value the seamless integration with Salesforce, enhancing visibility and collaboration across projects and tasks.
  • Users value the seamless integration with Salesforce, enabling efficient project management without switching applications.
  • Users appreciate the seamless Salesforce integration of Cloud Coach, enhancing visibility and streamlining project management.
Cons
  • Users find the steep learning curve of Cloud Coach intimidating, making initial navigation challenging for new users.
  • Users find Cloud Coach to have high complexity, making navigation and customization challenging, especially for newcomers.
  • Users find missing features frustrating, limiting customization and setup, especially for advanced task management and tracking.
  • Users note the limited customization options in Cloud Coach can complicate workflows and affect performance negatively.
  • Users find Cloud Coach to have a complex usability that makes navigation difficult, especially for new users.

What Are Recent G2 Reviews of Cloud Coach?

What Are G2 Users Discussing About Cloud Coach?

Chargebee Retention

Chargebee Retention automates customer retention for online subscription businesses by saving and preventing customer cancellations while helping merchants to learn, improve, and differentiate. As pioneers of the retention category, Chargebee Retention is a premier platform that leverages data science, targeting, and personalization to empower subscription services to maximize customer lifetime value (LTV) and automate high-value workflows at scale. Chargebee Retention integrates natively with popular billing systems, can be implemented in days to weeks, and features an efficient usage-based pricing model.

Average Rating: 4.3/5.0

Total Reviews: 17

How Do G2 Users Rate Chargebee Retention?

  • Scalability: 9.4/10 (Category avg: 8.9/10)
  • Workflow Capability: 8.1/10 (Category avg: 8.8/10)
  • Performance & Reliability: 8.5/10 (Category avg: 8.9/10)
  • Ease of Use: 7.9/10 (Category avg: 8.9/10)

Who Is the Company Behind Chargebee Retention?

  • Seller: Chargebee
  • Company Website:
  • Year Founded: 2011
  • HQ Location: North Bethesda, MD
  • Twitter: @chargebee
    7,333 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1,306 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 59% Small, 41% Medium

What Do G2 Reviewers Say About Chargebee Retention?

AI-generated summary from verified user reviews

Pros
  • Users praise the responsive customer support of Chargebee Retention, enhancing their learning and retention strategies effectively.
  • Users appreciate the ease of subscription modifications in Chargebee Retention, enhancing engagement and improving retention rates.
  • Users value the helpful customer success team of Chargebee Retention, which aids in reducing churn effectively.
  • Users appreciate the ease of use of Chargebee Retention, enabling a seamless experience in managing subscriptions.
  • Users appreciate the engagement improvement of Chargebee Retention, enhancing client experience during subscription renewals.
Cons
  • Users find the offer creation interface challenging, particularly with organization and copying for tests, yet manageable when simplified.

What Are Recent G2 Reviews of Chargebee Retention?

Churnkey

We’re your go-to retention platform. Churnkey reduces churn, facilitates payments, and drives more revenue for companies built on recurring revenue like yours. Our platform makes it easy to quantify retention opportunities and implement retention flows for voluntary churn/cancellations, failed payments, reactivations, and more. Our slate of products include personalized cancellation flows, failed payment recovery, reactivation campaigns to win back customers, retention analytics, and more. We specialize in helping self-serve subscription offerings such as SaaS companies, consumer memberships, nonprofits, news/media publications, and streaming companies.

Average Rating: 4.6/5.0

Total Reviews: 7

How Do G2 Users Rate Churnkey?

  • Scalability: 8.3/10 (Category avg: 8.9/10)
  • Workflow Capability: 7.8/10 (Category avg: 8.8/10)
  • Performance & Reliability: 8.9/10 (Category avg: 8.9/10)
  • Ease of Use: 9.7/10 (Category avg: 8.9/10)

Who Is the Company Behind Churnkey?

  • Seller: Churnkey
  • Year Founded: 2020
  • HQ Location: Charleston, US
  • Twitter: @churnkey
    508 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    17 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 57% Small, 43% Medium

What Do G2 Reviewers Say About Churnkey?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of Churnkey, enjoying seamless integration and a user-friendly interface.
  • Users appreciate the responsive customer support of Churnkey, enjoying fast answers and assistance during integration.
  • Users value the customizable offboarding flows of Churnkey, effectively enhancing customer retention and reducing churn rates.
  • Users appreciate the valuable insights provided by Churnkey, enabling proactive customer retention and revenue recovery.
  • Users value the seamless AI integration of Churnkey, which significantly enhances customer retention and revenue generation.

What Are Recent G2 Reviews of Churnkey?

CustomerSure

CustomerSure, a UK-based leader in customer feedback, has empowered businesses for over 14 years with our award-winning platform. We simplify collecting Voice of the Customer (VoC) data via web, SMS, email, and IVR. Our partnership approach sets us apart. We work closely with you to understand your unique needs and deliver expert support. This collaboration, combined with our software, helps you quickly identify satisfaction drivers, address issues in real-time, and boost retention and satisfaction. Our platform features feedback segmentation and customer trait targeting, supporting both new and existing VoC programmes with clear return on investment and minimal complexity. CustomerSure offers transparent pricing, no lock-in periods, and a risk-free pilot, making it easy to see the impact of improved customer satisfaction on business results. Join the many CX teams who’ve upgraded from basic tools and experience effortless customer happiness.

Average Rating: 4.5/5.0

Total Reviews: 6

How Do G2 Users Rate CustomerSure?

  • Scalability: 10.0/10 (Category avg: 8.9/10)
  • Workflow Capability: 10.0/10 (Category avg: 8.8/10)
  • Performance & Reliability: 10.0/10 (Category avg: 8.9/10)
  • Ease of Use: 7.8/10 (Category avg: 8.9/10)

Who Is the Company Behind CustomerSure?

Who Uses This Product?

  • Company Size: 50% Large, 33% Medium

What Do G2 Reviewers Say About CustomerSure?

AI-generated summary from verified user reviews

Pros
  • Users commend the helpful customer support team, particularly Luke and Darren, for their excellent assistance.
  • Users value the customization flexibility of CustomerSure, appreciating tailored solutions and supportive customer service.
  • Users value the engagement with social posts, enhancing interaction without direct communication.
  • Users value the effective engagement of CustomerSure, enhancing interaction through social media posts.
  • Users value the customization flexibility of CustomerSure, enhancing their experience with tailored solutions.
Cons
  • Users find the dashboard lacking intuitiveness, making it difficult to navigate and understand effectively.
  • Users feel the dashboard needs improvement for better intuitiveness and comprehension during usage.
  • Users find the dashboard not intuitive, expressing a desire for improved clarity and ease of comprehension.

What Are Recent G2 Reviews of CustomerSure?

What Are G2 Users Discussing About CustomerSure?

Turf

Turf is an embeddable community platform that drives customer engagement through in-depth discussions between your users. The platform includes community forums, customer feedback boards, knowledge bases, roadmap boards, academy/courses, event management, and more. You can easily embed your community environment built on Turf inside your application/website or integrate it with your existing customer support widget (e.g. Intercom), so your users can participate in your community directly from within your app. The Turf platform lowers support costs by 54%, lowers churn rates by 32%, and cultivates 3 times higher customer engagement.

Average Rating: 4.8/5.0

Total Reviews: 6

How Do G2 Users Rate Turf?

  • Ease of Use: 8.9/10 (Category avg: 8.9/10)

Who Is the Company Behind Turf?

  • Seller: Turf
  • Year Founded: 2022
  • HQ Location: Amsterdam
  • LinkedIn® Page: www.linkedin.com
    8 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 67% Small, 17% Large

What Are Recent G2 Reviews of Turf?

BackEngine

BackEngine makes customer knowledge safe and ready for AI. BackEngine is customer knowledge infrastructure for AI. It organizes customer emails, calls, messages, support interactions, and account information into a customer knowledge graph that teams can use in their existing AI tools, including Claude and ChatGPT. Connecting AI to internal systems is a starting point. Making customer knowledge useful across teams also requires bringing related information together and controlling what different people can receive. BackEngine combines knowledge organization with company-defined access controls to address both needs. Key capabilities Customer knowledge graph: Brings related customer communications and account information together into organized knowledge, so teams do not have to piece together scattered records for every question. Account-based access: Lets companies define which customer accounts each person can access. Approved access can follow someone’s responsibility for an account rather than depend only on whether they originally received an email or attended a call. Insight and source controls: Separates permission to receive approved insights from permission to access the underlying emails, transcripts, and other records. Teams can learn from customer knowledge without everyone being able to open every source. Sensitivity controls: Automatically classifies each interaction by sensitivity and lets companies define which sensitivity levels each person may access. Access to an account does not automatically unlock every conversation associated with it. Access through existing AI tools: Makes organized customer knowledge available through BackEngine’s MCP server to supported AI clients and workflows, subject to the company’s configured access policy. What teams use BackEngine for Teams use BackEngine to understand account history and commitments, identify patterns across customers, prepare for meetings and decisions, and carry relevant knowledge across departments and handoffs. The same body of customer knowledge can support different kinds of work with different access boundaries. Someone responsible for an account may be authorized to review relevant source conversations, while another team receives approved cross-account insights without access to the original records. Sensitivity restrictions still apply to the information each person may receive. Who BackEngine is for BackEngine is built for B2B companies deploying or expanding AI where important work remains limited by scattered customer information or access constraints. It supports AI enablement, IT, and business leaders working to make customer knowledge usable across sales, customer success, product, and other teams. BackEngine works alongside existing AI tools rather than replacing them. The starting point is an important customer-knowledge task, the information it requires, and the access rules it must respect.

Average Rating: 5.0/5.0

Total Reviews: 2

How Do G2 Users Rate BackEngine?

  • Ease of Use: 9.2/10 (Category avg: 8.9/10)

Who Is the Company Behind BackEngine?

Who Uses This Product?

  • Company Size: 50% Small, 50% Medium

What Do G2 Reviewers Say About BackEngine?

AI-generated summary from verified user reviews

Pros
  • Users value the quick insights generation of BackEngine, enhancing customer satisfaction and improving business strategies effectively.
  • Users value how BackEngine provides comprehensive customer insights, enhancing collaboration across various teams in the business.
  • Users value the rapid feedback implementation in BackEngine, enhancing customer satisfaction and driving product improvements.
  • Users commend BackEngine for its rapid improvements based on feedback, leading to enhanced customer satisfaction and business growth.
  • Users commend BackEngine for its rapid feedback implementation, enhancing customer satisfaction and business insights.

What Are Recent G2 Reviews of BackEngine?

Inia Debnath
ID
Researched and written by Inia Debnath
Updated December 9, 2025