# Top Free Customer Success Software Check out our list of free Customer Success Software. Products featured on this list are the ones that offer a free trial version. As with most free versions, there are limitations, typically time or features. If you'd like to see more products and to evaluate additional feature options, compare all [Customer Success Software](https://www.g2.com/categories/customer-success) to ensure you get the right product. ## View Free Customer Success Software G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our [scoring methodologies](https://research.g2.com/g2-scoring-methodologies). **21** Customer Success Products Available View all [Customer Success Software](https://www.g2.com/categories/customer-success) View all [Customer Success Software](https://www.g2.com/categories/customer-success) ### [Vitally](https://www.g2.com/products/vitally/reviews) [By Vitally](https://www.g2.com/sellers/vitally) [ (701)4.5 out of 5 ](https://www.g2.com/products/vitally/reviews#reviews "Read Vitally Reviews") Product Description Vitally is the AI-powered Customer Success Platform built to help Customer Success teams, CS Ops leaders, and revenue-driven organizations deliver exceptional customer experiences, overcome challenges **Users:** Customer Success Manager, CSM · **Industries:** Computer Software, Information Technology and Services · **Market Segment:** 55% Mid-Market, 41% Small-Business ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") AC We are a small startup, and the price point and customization allows us to scale our processes so much faster. Integrates with all of our platforms...[Read review](https://www.g2.com/products/vitally/reviews/vitally-review-9742975) ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") UC I love the ability to integrate with other platforms, even our own, to pull data and statistics automatically. It allows us to only look in one...[Read review](https://www.g2.com/products/vitally/reviews/vitally-review-9912425) Year Founded 2017 HQ Location New York Company Website https://vitally.io Twitter @vitally\_io LinkedIn® Page https://www.linkedin.com/company/11075131/ ### [Custify](https://www.g2.com/products/custify/reviews) [By Custify](https://www.g2.com/sellers/custify) [ (504)4.7 out of 5 ](https://www.g2.com/products/custify/reviews#reviews "Read Custify Reviews") Product Description Custify is the customer success platform designed to help SaaS businesses reduce churn, boost customer lifetime value, and deliver world-class customer experiences. With an intuitive interface and pow **Users:** Customer Success Manager, Senior Customer Success Manager · **Industries:** Computer Software, Information Technology and Services · **Market Segment:** 64% Small-Business, 32% Mid-Market ![Haig F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Haig F.") HF Very easy to use, continuous improvements and an essential part of my Day to day as a CSM[Read review](https://www.g2.com/products/custify/reviews/custify-review-12098353) ![Zak B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zak B.") ZB Custify houses so much of our company data from multiple platforms, it tracks and shows us their platform usage and has some amazing automation...[Read review](https://www.g2.com/products/custify/reviews/custify-review-12426759) Year Founded 2017 HQ Location Bucharest, Romania Company Website https://www.custify.com Twitter @CustifySRL LinkedIn® Page https://www.linkedin.com/company/18314355/ [![G2 Advertising](/assets/my-g2-logo-41632af6f81a240a0a9886638f412b2ac9a29f4001534f8c83be89a58ef9d45d.svg "G2 Advertising")](https://sell.g2.com/case-studies/how-aisdr-uses-g2-ads-to-turn-g2-into-top-5-traffic-source) Sponsored G2 Advertising Get 2x conversion than Google Ads with G2 Advertising! G2 Advertising places your product in premium positions on high-traffic pages and on targeted competitor pages to reach buyers at key comparison moments. [ Learn More ](https://sell.g2.com/case-studies/how-aisdr-uses-g2-ads-to-turn-g2-into-top-5-traffic-source) ### [Aviso](https://www.g2.com/products/aviso/reviews) [By Aviso, Inc.](https://www.g2.com/sellers/aviso-inc) [ (968)4.4 out of 5 ](https://www.g2.com/products/aviso/reviews#reviews "Read Aviso Reviews") Product Description Aviso is a leading AI revenue platform, highly regarded by enterprise giants such as Honeywell, Microsoft GitHub, HPE, and Citi for its exceptional ability to close deals, boost revenue growth, and mi **Users:** Account Executive, Account Manager · **Industries:** Computer Software, Information Technology and Services · **Market Segment:** 43% Mid-Market, 41% Enterprise User SentimentHow are these determined? Reviewers frequently mention the accuracy of Aviso's AI judgement against their history of pipeline and deal calls, its ease of use, and its ability to streamline forecasting and provide clear, data-driven visibility into the pipeline. Users reported issues with data synchronization, a cluttered dashboard due to too many options, and a steep learning curve, especially when filtering deals and navigating the complex interface. Year Founded 2014 HQ Location Redwood City, CA Company Website https://www.aviso.com Twitter @AvisoInc LinkedIn® Page https://www.linkedin.com/company/3713385/ ### [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) [By HubSpot](https://www.g2.com/sellers/hubspot) [ (2,915)4.4 out of 5 ](https://www.g2.com/products/hubspot-service-hub/reviews#reviews "Read HubSpot Service Hub Reviews") Product Description Service Hub delivers AI-powered customer service at scale by unifying customer insights, providing omnichannel support tools, and enabling efficient self-service options within a single platform. C **Users:** Customer Success Manager, Customer Success Specialist · **Industries:** Computer Software, Information Technology and Services · **Market Segment:** 60% Small-Business, 37% Mid-Market ![Uduak O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Uduak O.") UO I love how seamless and efficient HubSpot Service Hub is. It's incredibly easy to use, even for beginners or those using a CRM tool for the first...[Read review](https://www.g2.com/products/hubspot-service-hub/reviews/hubspot-service-hub-review-12099441) ![Pratiyush S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pratiyush S.") PS I like that HubSpot Service Hub offers a premium model with several paid trials, such as free basic ticketing, a set inbox, and live chat. The...[Read review](https://www.g2.com/products/hubspot-service-hub/reviews/hubspot-service-hub-review-12188409) Year Founded 2006 HQ Location Cambridge, Massachusetts, United States Company Website https://hubspot.com Twitter @HubSpot LinkedIn® Page https://www.linkedin.com/company/68529/ Ownership NYSE:HUBS Phone +1.888.482.7768 ### [CustomerSuccessBox](https://www.g2.com/products/customersuccessbox/reviews) [By CustomerSuccessBox](https://www.g2.com/sellers/customersuccessbox) [ (134)4.5 out of 5 ](https://www.g2.com/products/customersuccessbox/reviews#reviews "Read CustomerSuccessBox Reviews") Product Description CustomerSuccessBox is an AI powered customer success software for B2B SaaS. Backed with $1 Million in March 2018 by pi Ventures and Axilor Ventures, CustomerSuccessBox was built from a clear need for **Users:** Customer Success Manager · **Industries:** Computer Software, Information Technology and Services · **Market Segment:** 73% Mid-Market, 22% Small-Business ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") UC It seamlessly integrates with all our ticketing, invoicing systems, and our platform! [Read review](https://www.g2.com/products/customersuccessbox/reviews/customersuccessbox-review-5260594) Year Founded 2018 HQ Location San Francisco, California Company Website https://customersuccessbox.com Twitter @CustSuccessBox LinkedIn® Page https://www.linkedin.com/company/13301853/ ### [Cloud Coach](https://www.g2.com/products/cloud-coach/reviews) [By Cloud Coach](https://www.g2.com/sellers/cloud-coach-43497685-2c64-4700-a4ec-dacdf7bf3c94) [ (176)4.5 out of 5 ](https://www.g2.com/products/cloud-coach/reviews#reviews "Read Cloud Coach Reviews") Product Description From Onboarding to Professional Services and Success, post-sales teams are in constant dialogue with your customers. Touchpoints are fragmented, with colleagues working in system silos, driven by sepa **Users:** Project Manager · **Industries:** Computer Software, Information Technology and Services · **Market Segment:** 54% Mid-Market, 31% Small-Business User SentimentHow are these determined? Reviewers frequently mention the efficiency and time-saving benefits of Cloud Coach, highlighting its robust integration with Salesforce, automation features, and the ability to streamline workflows and optimize resource use. Users mentioned that the interface of Cloud Coach can be overwhelming due to its many features, and the configuration and customization process can be demanding and time-consuming. Year Founded 2005 HQ Location Fort Collins, Colorado Company Website https://www.cloudcoach.com Twitter @cloudcoach LinkedIn® Page https://www.linkedin.com/company/2739348/ Phone +1 415 800 3712 ### [TeamSupport](https://www.g2.com/products/teamsupport/reviews) [By TeamSupport](https://www.g2.com/sellers/teamsupport) [ (891)4.4 out of 5 ](https://www.g2.com/products/teamsupport/reviews#reviews "Read TeamSupport Reviews") Product Description TeamSupport takes you beyond the ticket to deliver the answers your customer, your team, and your business need. More than a ticket management tool, TeamSupport is a purpose-built AI customer success **Users:** Software Engineer, Software Developer · **Industries:** Computer Software, Information Technology and Services · **Market Segment:** 44% Mid-Market, 39% Small-Business ![Daniel B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Daniel B.") DB -TeamSupport is extremely easy to use and teach people -The system is flexible enough to adapt to different situations -Clients can log into a...[Read review](https://www.g2.com/products/teamsupport/reviews/teamsupport-review-4364122) ![Verified User in Import and Export](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Import and Export") UI The most useful tool is the SLA time notifications/violations, it allows us to get back to our customers in a timely manner.[Read review](https://www.g2.com/products/teamsupport/reviews/teamsupport-review-6961680) Year Founded 2008 HQ Location Dallas, TX Company Website https://www.teamsupport.com/ Twitter @TeamSupport LinkedIn® Page https://www.linkedin.com/company/teamsupport-com/ Phone +1 (800) 596-2820 ### [Kapta](https://www.g2.com/products/kapta/reviews) [By Kapta](https://www.g2.com/sellers/kapta) [ (18)4.7 out of 5 ](https://www.g2.com/products/kapta/reviews#reviews "Read Kapta Reviews") Product Description Account Management Software Reimagined Prioritize customer retention. Accelerate revenue growth. Transform client relationships. Scale your team with ease. Kapta's software allows Account Management **Industries:** Information Technology and Services · **Market Segment:** 56% Mid-Market, 39% Small-Business ![Tony R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tony R.") TR Account planning tool for all departments to share. One place where Sales, Client Services, and other departments can each view the "big picture"...[Read review](https://www.g2.com/products/kapta/reviews/kapta-review-4649697) ![Lindsay B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lindsay B.") LB Relationship mapping, contact freshness, and key account planning tools help keep you on track. Email forwarding capabilities also help with note...[Read review](https://www.g2.com/products/kapta/reviews/kapta-review-4649802) Year Founded 2008 HQ Location Boulder, CO. Company Website https://kapta.com Twitter @kapta LinkedIn® Page https://www.linkedin.com/company/kapta/ ### [Chargebee Retention](https://www.g2.com/products/chargebee-retention/reviews) [By Chargebee](https://www.g2.com/sellers/chargebee) [ (17)4.3 out of 5 ](https://www.g2.com/products/chargebee-retention/reviews#reviews "Read Chargebee Retention Reviews") Product Description Chargebee Retention automates customer retention for online subscription businesses by saving and preventing customer cancellations while helping merchants to learn, improve, and differentiate. As pio **Market Segment:** 59% Small-Business, 41% Mid-Market ![Ahmed A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ahmed A.") AA Bright back allows us to configure targeting rules to present customer groups with offers that will drive result . Present my customers with...[Read review](https://www.g2.com/products/chargebee-retention/reviews/chargebee-retention-review-5167949) Year Founded 2011 HQ Location North Bethesda, MD Company Website https://www.chargebee.com/ Twitter @chargebee LinkedIn® Page https://www.linkedin.com/company/2277385/ Phone +1 (877) 288 9080 ### [Churnkey](https://www.g2.com/products/churnkey/reviews) [By Churnkey](https://www.g2.com/sellers/churnkey) [ (7)4.6 out of 5 ](https://www.g2.com/products/churnkey/reviews#reviews "Read Churnkey Reviews") Product Description We’re your go-to retention platform. Churnkey reduces churn, facilitates payments, and drives more revenue for companies built on recurring revenue like yours. Our platform makes it easy to quantify **Market Segment:** 57% Small-Business, 43% Mid-Market ![George P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "George P.") GP I really like Churnkey for its excellent customization. It's easy to create specific flows with the correct language that fit nicely with our...[Read review](https://www.g2.com/products/churnkey/reviews/churnkey-review-12426935) Year Founded 2020 HQ Location Charleston, US Company Website https://churnkey.co Twitter @churnkey LinkedIn® Page https://www.linkedin.com/company/churnkey/ ### [CustomerSure](https://www.g2.com/products/customersure/reviews) [By CustomerSure](https://www.g2.com/sellers/customersure) [ (6)4.5 out of 5 ](https://www.g2.com/products/customersure/reviews#reviews "Read CustomerSure Reviews") Product Description CustomerSure, a UK-based leader in customer feedback, has empowered businesses for over 14 years with our award-winning platform. We simplify collecting Voice of the Customer (VoC) data via web, SMS, **Market Segment:** 50% Enterprise, 33% Small-Business ![Paul M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Paul M.") PM The software is easy to use and the CustomerSure team are responsive to our needs, both functionality related and supporting how we make the most...[Read review](https://www.g2.com/products/customersure/reviews/customersure-review-10042100) Year Founded 2010 HQ Location Newcastle upon Tyne, GB Company Website https://www.customersure.com/ LinkedIn® Page https://www.linkedin.com/company/customersure/ ### [Turf](https://www.g2.com/products/turf/reviews) [By Turf](https://www.g2.com/sellers/turf) [ (6)4.8 out of 5 ](https://www.g2.com/products/turf/reviews#reviews "Read Turf Reviews") Product Description Turf is an embeddable community platform that drives customer engagement through in-depth discussions between your users. The platform includes community forums, customer feedback boards, knowledge **Market Segment:** 67% Small-Business, 17% Enterprise ![Mitul D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mitul D.") MD Turf's comprehensive approach to enhancing customer engagement and satisfaction. Specifically, you might like how Turf provides a centralized...[Read review](https://www.g2.com/products/turf/reviews/turf-review-9573990) ![Margarita G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Margarita G.") MG We have really liked that Turf is specialized in software communities and that it has the capacity to grow with us. We also appreciate its openness...[Read review](https://www.g2.com/products/turf/reviews/turf-review-12395250) Year Founded 2022 HQ Location Amsterdam Company Website https://www.useturf.io/ LinkedIn® Page https://www.linkedin.com/company/useturf/ ### [BackEngine](https://www.g2.com/products/backengine-backengine/reviews) [By BackEngine](https://www.g2.com/sellers/backengine-c19b8fe2-256f-4786-b5e2-8d01fab61dc3) [ (2)5.0 out of 5 ](https://www.g2.com/products/backengine-backengine/reviews#reviews "Read BackEngine Reviews") Product Description BackEngine is a customer intelligence platform that helps B2B account teams — including Customer Success, Account Management, Revenue Operations, and Client Services — turn unstructured customer conve **Market Segment:** 50% Mid-Market, 50% Small-Business ![Ray R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ray R.") RR I love how it pulls all of our customer interactions into one platform and surfaces key insights that are useful across the business. Its heavily...[Read review](https://www.g2.com/products/backengine-backengine/reviews/backengine-review-11002365) ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") EC They've iterated so quickly on their product and take feedback and then implement it. The alerts and actions drive material impact to our business...[Read review](https://www.g2.com/products/backengine-backengine/reviews/backengine-review-11002837) Year Founded 2023 HQ Location Culver City, US Company Website https://backengine.com LinkedIn® Page https://www.linkedin.com/company/backengine-ai/ ### [Sonora](https://www.g2.com/products/sonora/reviews) [By Sonora](https://www.g2.com/sellers/sonora) [ (1)5.0 out of 5 ](https://www.g2.com/products/sonora/reviews#reviews "Read Sonora Reviews") Product Description Sonora is the AI-native customer success platform built for the CSM — not CS Ops. Where legacy platforms require months to implement and a dedicated admin to maintain, Sonora connects to your existing **Market Segment:** 100% Mid-Market MM We were running everything through spreadsheets. Multiple versions, different people updating different ones, and then someone's gut feeling would...[Read review](https://www.g2.com/products/sonora/reviews/sonora-review-12915047) Year Founded 2025 HQ Location N/A Company Website https://usesonora.com LinkedIn® Page https://www.linkedin.com/company/usesonora/ ### [Successifier](https://www.g2.com/products/successifier/reviews) [By Successifier](https://www.g2.com/sellers/successifier) [ (1)5.0 out of 5 ](https://www.g2.com/products/successifier/reviews#reviews "Read Successifier Reviews") Product Description Successifier is an AI-powered Customer Success platform designed for B2B SaaS companies to reduce customer churn, increase revenue retention, and scale CS operations. The platform combines predictive **Market Segment:** 100% Small-Business ![Martin C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Martin C.") MC It’s build with AI and Automation in mind.[Read review](https://www.g2.com/products/successifier/reviews/successifier-review-12369011) Year Founded 2025 HQ Location Stockholm, SE Company Website https://www.successifier.com LinkedIn® Page https://www.linkedin.com/company/successifier/ [![G2 Advertising](/assets/my-g2-logo-41632af6f81a240a0a9886638f412b2ac9a29f4001534f8c83be89a58ef9d45d.svg "G2 Advertising")](https://sell.g2.com/case-studies/how-aisdr-uses-g2-ads-to-turn-g2-into-top-5-traffic-source) Sponsored G2 Advertising Get 2x conversion than Google Ads with G2 Advertising! G2 Advertising places your product in premium positions on high-traffic pages and on targeted competitor pages to reach buyers at key comparison moments. [ Learn More ](https://sell.g2.com/case-studies/how-aisdr-uses-g2-ads-to-turn-g2-into-top-5-traffic-source) - ‹ Prev‹ Prev - 1 - [2](/categories/customer-success/free?order=g2_score&page=2#product-list) - [Next ›Next ›](/categories/customer-success/free?order=g2_score&page=2#product-list)