The Top 20 Easiest To Use Customer Success Software

See the top Customer Success Software products based on usability ratings. A product’s usability score is calculated by a proprietary algorithm that factors in real user satisfaction ratings of how easy the product is to administer, as well as how well the product meets business requirements, among other ratings. Compare products according to their usability scores to streamline the buying process and quickly identify the best products based on real user experiences.

Collapse AllExpand All

Usability Score

Compare

Custify

9.0

Overall Usability Score

9.0

Usability Score Breakdown

Ease of Admin

Average: 8.6

8.6

Ease of Use

Average: 8.6

9.4

Meets Requirements

Average: 8.6

8.7

Customer Segment Breakdown

Small Business

64%

Mid Market

34%

Enterprise

ChurnZero

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 8.6

8.8

Ease of Use

Average: 8.6

8.6

Meets Requirements

Average: 8.6

9.1

Customer Segment Breakdown

Small Business

28%

Mid Market

63%

Enterprise

Skalin

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 8.6

9.7

Ease of Use

Average: 8.6

9.3

Meets Requirements

Average: 8.6

9.0

Customer Segment Breakdown

Small Business

55%

Mid Market

45%

Vitally

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 8.6

8.8

Ease of Use

Average: 8.6

8.6

Meets Requirements

Average: 8.6

9.0

Customer Segment Breakdown

Small Business

41%

Mid Market

56%

Enterprise

HubSpot Service Hub

8.7

Overall Usability Score

8.7

Usability Score Breakdown

Ease of Admin

Average: 8.6

8.4

Ease of Use

Average: 8.6

8.4

Meets Requirements

Average: 8.6

8.5

Customer Segment Breakdown

Small Business

60%

Mid Market

37%

Enterprise

CustomerX

8.6

Overall Usability Score

8.6

Usability Score Breakdown

Ease of Admin

Average: 8.6

9.5

Ease of Use

Average: 8.6

9.6

Meets Requirements

Average: 8.6

9.6

Customer Segment Breakdown

Small Business

33%

Mid Market

67%

Gainsight Customer Success

8.5

Overall Usability Score

8.5

Usability Score Breakdown

Ease of Admin

Average: 8.6

7.6

Ease of Use

Average: 8.6

8.2

Meets Requirements

Average: 8.6

8.7

Customer Segment Breakdown

Small Business

Mid Market

57%

Enterprise

33%

Planhat

8.4

Overall Usability Score

8.4

Usability Score Breakdown

Ease of Admin

Average: 8.6

7.9

Ease of Use

Average: 8.6

8.0

Meets Requirements

Average: 8.6

8.5

Customer Segment Breakdown

Small Business

32%

Mid Market

61%

Enterprise

Hook

8.3

Overall Usability Score

8.3

Usability Score Breakdown

Ease of Admin

Average: 8.6

9.8

Ease of Use

Average: 8.6

8.9

Meets Requirements

Average: 8.6

8.5

Customer Segment Breakdown

Small Business

Mid Market

85%

Enterprise

11%

#10

Totango

8.2

Overall Usability Score

8.2

Usability Score Breakdown

Ease of Admin

Average: 8.6

7.3

Ease of Use

Average: 8.6

8.0

Meets Requirements

Average: 8.6

8.2

Customer Segment Breakdown

Small Business

22%

Mid Market

57%

Enterprise

21%

#11

Velaris

8.1

Overall Usability Score

8.1

Usability Score Breakdown

Ease of Admin

Average: 8.6

8.9

Ease of Use

Average: 8.6

8.5

Meets Requirements

Average: 8.6

8.4

Customer Segment Breakdown

Small Business

42%

Mid Market

53%

Enterprise

#12

Certinia CS Cloud

8.1

Overall Usability Score

8.1

Usability Score Breakdown

Ease of Admin

Average: 8.6

9.0

Ease of Use

Average: 8.6

8.5

Meets Requirements

Average: 8.6

9.2

Customer Segment Breakdown

Small Business

18%

Mid Market

44%

Enterprise

38%

#13

TeamSupport

8.1

Overall Usability Score

8.1

Usability Score Breakdown

Ease of Admin

Average: 8.6

8.8

Ease of Use

Average: 8.6

9.0

Meets Requirements

Average: 8.6

8.8

Customer Segment Breakdown

Small Business

41%

Mid Market

46%

Enterprise

13%

#14

Catalyst

7.9

Overall Usability Score

7.9

Usability Score Breakdown

Ease of Admin

Average: 8.6

7.7

Ease of Use

Average: 8.6

7.9

Meets Requirements

Average: 8.6

7.6

Customer Segment Breakdown

Small Business

13%

Mid Market

75%

Enterprise

12%

#15

CustomerSuccessBox

7.9

Overall Usability Score

7.9

Usability Score Breakdown

Ease of Admin

Average: 8.6

8.8

Ease of Use

Average: 8.6

8.6

Meets Requirements

Average: 8.6

8.5

Customer Segment Breakdown

Small Business

22%

Mid Market

73%

Enterprise

#16

ZapScale

7.8

Overall Usability Score

7.8

Usability Score Breakdown

Ease of Admin

Average: 8.6

8.9

Ease of Use

Average: 8.6

8.8

Meets Requirements

Average: 8.6

8.6

Customer Segment Breakdown

Small Business

53%

Mid Market

45%

Enterprise

#17

ClientSuccess

7.6

Overall Usability Score

7.6

Usability Score Breakdown

Ease of Admin

Average: 8.6

7.9

Ease of Use

Average: 8.6

8.2

Meets Requirements

Average: 8.6

8.0

Customer Segment Breakdown

Small Business

43%

Mid Market

56%

Enterprise

#18

Aviso

7.6

Overall Usability Score

7.6

Usability Score Breakdown

Ease of Admin

Average: 8.6

8.2

Ease of Use

Average: 8.6

7.8

Meets Requirements

Average: 8.6

8.2

Customer Segment Breakdown

Small Business

Mid Market

46%

Enterprise

46%

#19

Verint Voice of the Customer

7.5

Overall Usability Score

7.5

Usability Score Breakdown

Ease of Admin

Average: 8.6

9.4

Ease of Use

Average: 8.6

8.9

Meets Requirements

Average: 8.6

8.6

Customer Segment Breakdown

Small Business

20%

Mid Market

35%

Enterprise

45%

#20

Cloud Coach

7.5

Overall Usability Score

7.5

Usability Score Breakdown

Ease of Admin

Average: 8.6

7.1

Ease of Use

Average: 8.6

8.3

Meets Requirements

Average: 8.6

8.6

Customer Segment Breakdown

Small Business

27%

Mid Market

52%

Enterprise

22%