Skalin primarily allows us to save a lot of time through the automation of many processes. The ability to create task and project templates also facilitates the standardization and tracking of our actions.

Centralizing everything in a single interface gives us a clearer view of our activity and helps us organize better on a daily basis. Finally, early risk detection is a real plus for quickly identifying situations that require our attention and acting proactively. Review collected by and hosted on G2.com.

We were missing a precise filter on one of our lists, it wasn't blocking, we found a workaround in the meantime. It's not bothersome on a daily basis, especially since it doesn't undermine the essentials, like alerts that warn us before a client goes off track. Review collected by and hosted on G2.com.

What I appreciate the most is the AI-calculated Health Score without having to configure a single rule. We plugged it in and it calibrated itself on our accounts. The onboarding was quick, the team got started without complicated training. We detect churn signals much earlier than before, and the sentiment analysis on customer interactions really provides insights we didn't have elsewhere. It has become a daily habit for the entire CS team. Review collected by and hosted on G2.com.

Honestly, nothing that blocks us on a daily basis. The tool meets the needs we had, especially in tracking the Health Score which runs without us having to intervene constantly. We haven't encountered any real obstacles since we started using it. Review collected by and hosted on G2.com.

What I appreciate the most is the interface, really pleasant to use daily, you don't get lost in endless menus like on other CS tools. Another strong point is that the Skalin team really takes our feedback into account, you can feel that the product evolves with our needs and not just on a fixed roadmap. And above all, we receive alerts that allow us to anticipate before a client really starts to disengage, it changes the way we manage our accounts daily. Review collected by and hosted on G2.com.

Honestly, I have no real complaints. In hindsight, we would make the exact same choice today. The modern interface plays a big part in this, making the tool easy to adopt, and we haven't had any unpleasant surprises since we started using it. Review collected by and hosted on G2.com.

What I appreciate the most is the quick setup. We were operational in less than a month, which was not a given since we were starting from scratch with this type of tool. The onboarding was well conducted: we were not left alone with the interface, without explanations. Another important point for me is that being a European platform really matters in our choice of tools. Finally, the AI functions are not just there to look good; they are truly useful in everyday life, especially in our client follow-up work. Review collected by and hosted on G2.com.

Honestly, I don't have much to report. The tool does what was promised, and the team remains available whenever we have a question. It's a bit like during the onboarding: we always felt supported and listened to. So far, no unpleasant surprises. Review collected by and hosted on G2.com.

What I appreciate the most is the ease of use; you don't spend weeks trying to understand the tool. The AI-calculated Health Score is a real time-saver; I didn't have to configure any rules, and it accurately reflects the reality of my accounts. I was also warned before a client started to disengage, which makes all the difference in daily management. The onboarding was well-supported, everything is available in French, and we were operational in less than a month. Review collected by and hosted on G2.com.

Nothing particular to report for now, the tool meets my daily needs well. And since everything is available in French with serious support from the onboarding, I know I can easily get help if I ever have a question or an issue. Review collected by and hosted on G2.com.

It's definitely the French support, really responsive whenever we have a question or a blockage. We came from Monday, which was clearly not designed for Customer Success, and now we finally have a tool tailored for a small CS team like ours, without the heaviness of large CSPs. The playbooks really trigger the right actions at the right time, saving us time on tasks we used to do manually. Review collected by and hosted on G2.com.

It took us a bit of time to get a good grasp of some of the more advanced functions, particularly the fine-tuning of playbooks. Fortunately, the very responsive French support helped us move faster on these points. Review collected by and hosted on G2.com.

What I appreciate the most is the ease of use. We were operational very quickly, without endless training, which is a change from Salesforce where it always took a bit of time to train new arrivals. And above all, the team is really attentive to our feedback. When we give feedback to the CSM, we feel that it matters, it's not just for show. We feel like we're building the tool with them rather than just enduring it. Review collected by and hosted on G2.com.

Honestly, I don't have any real negative points to report. The balance between what we pay and what we get suits us very well, and since the team remains attentive to our feedback, the small adjustments we might have regretted always end up happening. Review collected by and hosted on G2.com.

What strikes me about Skalin is the balance between the tool's power and its ease of use. You have access to advanced features without getting lost in complicated menus. The onboarding was smooth, the team supported us well from the start, and we were able to become operational quickly. The interface is modern, pleasant to use daily, which is crucial for adoption by the entire CS team. You can tell the tool was designed to be used, not just to tick functional boxes. Review collected by and hosted on G2.com.

Honestly, I'm still looking for a real weakness to point out. The product evolves regularly and always in the right direction, with updates that maintain this powerful yet simple spirit. If I had to nitpick, I'd say that with so many features arriving, you sometimes need to take the time to discover the new ones to fully benefit from them. Review collected by and hosted on G2.com.

What I appreciate the most is the quick start-up. We were operational in less than a month, with really well-supported onboarding. The integrations with our tools went smoothly. The AI health score works without us having to write a single rule, and we detect churn signals much earlier than before. We finally have a 360° customer view, and the tool remains powerful without becoming overly complex. Review collected by and hosted on G2.com.

Some additional integrations could be useful (e.g., integrated meeting reports...). Review collected by and hosted on G2.com.

What I appreciate the most is finally having a 360° customer view, no more wasting time searching for scattered information across different tools. The onboarding went very well, we were supported at every step without feeling left on our own. And the CSM who follows our account is truly available, responds quickly, and takes the time to understand our needs rather than giving us canned responses. It really changes the way we work daily. Review collected by and hosted on G2.com.

Honestly, I don't have much to report at the moment. You can tell the product is evolving regularly, new features are arriving, and our CSM keeps us informed about updates, which helps us keep up without getting lost. Review collected by and hosted on G2.com.