The Top 20 Customer Success Software

Check out this list of the top Customer Success Software products based on user satisfaction. A product's satisfaction score is calculated by a proprietary algorithm that factors in real-user satisfaction ratings from review data. Software buyers can compare products according to their satisfaction scores to streamline the buying process and quickly identify the best products based on the experiences of their peers.

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G2 Satisfaction Score

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Salesforce Service Cloud

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

33%

Computer Software

25%

Financial Services

25%

Manufacturing

17%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.0

8.7

Meets Requirements

Average: 9.0

9.0

Ease of Doing Business With

Average: 8.4

9.0

Ease of Setup

Average: 8.6

8.3

Quality of Support

Average: 9.3

8.9

Ease of Admin

Average: 8.0

8.6

ChurnZero

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

59%

Information Technology and Services

26%

Marketing and Advertising

Computer & Network Security

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.0

8.8

Meets Requirements

Average: 9.0

9.1

Ease of Doing Business With

Average: 8.4

9.6

Ease of Setup

Average: 8.6

8.6

Quality of Support

Average: 9.3

9.5

Ease of Admin

Average: 8.0

8.8

Planhat

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

57%

Information Technology and Services

28%

Marketing and Advertising

12%

Education Management

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.0

8.3

Meets Requirements

Average: 9.0

8.8

Ease of Doing Business With

Average: 8.4

9.3

Ease of Setup

Average: 8.6

7.7

Quality of Support

Average: 9.3

9.2

Ease of Admin

Average: 8.0

8.1

Gainsight Customer Success

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

58%

Information Technology and Services

30%

Marketing and Advertising

Telecommunications

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.0

8.6

Meets Requirements

Average: 9.0

8.9

Ease of Doing Business With

Average: 8.4

9.1

Ease of Setup

Average: 8.6

7.9

Quality of Support

Average: 9.3

8.9

Ease of Admin

Average: 8.0

7.6

Custify

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

64%

Information Technology and Services

20%

Marketing and Advertising

14%

Events Services

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.0

9.2

Meets Requirements

Average: 9.0

8.8

Ease of Doing Business With

Average: 8.4

9.6

Ease of Setup

Average: 8.6

9.0

Quality of Support

Average: 9.3

9.5

Ease of Admin

Average: 8.0

9.1

Vitally

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

59%

Information Technology and Services

30%

Financial Services

Computer & Network Security

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.0

8.6

Meets Requirements

Average: 9.0

8.9

Ease of Doing Business With

Average: 8.4

9.5

Ease of Setup

Average: 8.6

8.2

Quality of Support

Average: 9.3

9.2

Ease of Admin

Average: 8.0

8.8

Kapta

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

60%

Computer Software

20%

Food Production

10%

Hospital & Health Care

10%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.0

9.7

Meets Requirements

Average: 9.0

9.8

Ease of Doing Business With

Average: 8.4

10.0

Ease of Setup

Average: 8.6

9.9

Quality of Support

Average: 9.3

9.9

Ease of Admin

Average: 8.0

9.1

HubSpot Service Hub

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

45%

Information Technology and Services

33%

Consumer Services

12%

Health, Wellness and Fitness

11%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.0

8.7

Meets Requirements

Average: 9.0

8.8

Ease of Doing Business With

Average: 8.4

9.0

Ease of Setup

Average: 8.6

8.4

Quality of Support

Average: 9.3

8.7

Ease of Admin

Average: 8.0

8.6

Skalin

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

65%

Information Technology and Services

22%

Consumer Services

Computer Networking

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.0

9.4

Meets Requirements

Average: 9.0

9.3

Ease of Doing Business With

Average: 8.4

9.8

Ease of Setup

Average: 8.6

9.1

Quality of Support

Average: 9.3

9.8

Ease of Admin

Average: 8.0

9.5

#10

Staircase AI by Gainsight

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

47%

Marketing and Advertising

29%

Information Technology and Services

18%

Computer & Network Security

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.0

9.4

Meets Requirements

Average: 9.0

9.4

Ease of Doing Business With

Average: 8.4

10.0

Ease of Setup

Average: 8.6

9.6

Quality of Support

Average: 9.3

10.0

Ease of Admin

Average: 8.0

9.7

#11

Totango

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

58%

Information Technology and Services

30%

Telecommunications

Internet

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.0

8.2

Meets Requirements

Average: 9.0

8.4

Ease of Doing Business With

Average: 8.4

8.3

Ease of Setup

Average: 8.6

7.8

Quality of Support

Average: 9.3

8.1

Ease of Admin

Average: 8.0

7.8

#12

Velaris

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

40%

Information Technology and Services

31%

Marketing and Advertising

19%

Logistics and Supply Chain

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.0

9.0

Meets Requirements

Average: 9.0

8.9

Ease of Doing Business With

Average: 8.4

9.5

Ease of Setup

Average: 8.6

8.5

Quality of Support

Average: 9.3

9.6

Ease of Admin

Average: 8.0

9.1

#13

ZapScale

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

47%

Computer Software

33%

Marketing and Advertising

16%

Financial Services

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.0

9.2

Meets Requirements

Average: 9.0

9.2

Ease of Doing Business With

Average: 8.4

9.0

Ease of Setup

Average: 8.6

9.1

Quality of Support

Average: 9.3

9.4

Ease of Admin

Average: 8.0

9.0

#14

Certinia PS Cloud

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

53%

Information Technology and Services

30%

Internet

10%

Construction

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.0

8.9

Meets Requirements

Average: 9.0

9.5

Ease of Doing Business With

Average: 8.4

9.7

Ease of Setup

Average: 8.6

9.3

Quality of Support

Average: 9.3

9.3

Ease of Admin

Average: 8.0

9.3

#15

Customerscore.io

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

53%

Information Technology and Services

28%

Marketing and Advertising

13%

Translation and Localization

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.0

9.6

Meets Requirements

Average: 9.0

9.5

Ease of Doing Business With

Average: 8.4

0.0

Ease of Setup

Average: 8.6

9.3

Quality of Support

Average: 9.3

9.8

Ease of Admin

Average: 8.0

0.0

#16

Hook

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

64%

Information Technology and Services

31%

Financial Services

Graphic Design

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.0

9.1

Meets Requirements

Average: 9.0

8.7

Ease of Doing Business With

Average: 8.4

10.0

Ease of Setup

Average: 8.6

8.5

Quality of Support

Average: 9.3

9.4

Ease of Admin

Average: 8.0

9.9

#17

ClientSuccess

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

56%

Information Technology and Services

25%

Marketing and Advertising

13%

Computer & Network Security

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.0

9.2

Meets Requirements

Average: 9.0

8.6

Ease of Doing Business With

Average: 8.4

9.5

Ease of Setup

Average: 8.6

8.4

Quality of Support

Average: 9.3

9.1

Ease of Admin

Average: 8.0

8.9

#18

Catalyst

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

56%

Information Technology and Services

24%

Marketing and Advertising

14%

Financial Services

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.0

8.5

Meets Requirements

Average: 9.0

8.2

Ease of Doing Business With

Average: 8.4

9.0

Ease of Setup

Average: 8.6

8.4

Quality of Support

Average: 9.3

8.3

Ease of Admin

Average: 8.0

8.6

#19

Verint Voice of the Customer

Overall Satisfaction Score

Top Industries of Reviewers:

Banking

33%

Internet

22%

Government Relations

22%

Retail

22%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.0

8.9

Meets Requirements

Average: 9.0

8.9

Ease of Doing Business With

Average: 8.4

9.0

Ease of Setup

Average: 8.6

8.7

Quality of Support

Average: 9.3

9.6

Ease of Admin

Average: 8.0

9.0

#20

Freshdesk Customer Success

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

42%

Computer Software

25%

Consumer Services

17%

Accounting

17%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.0

9.7

Meets Requirements

Average: 9.0

9.4

Ease of Doing Business With

Average: 8.4

0.0

Ease of Setup

Average: 8.6

8.1

Quality of Support

Average: 9.3

9.4

Ease of Admin

Average: 8.0

0.0