# The Top 20 Customer Success Software Check out this list of the top Customer Success Software products based on user satisfaction. A product's satisfaction score is calculated by a[proprietary algorithm](https://sell.g2.com/g2-scoring-methodologies)that factors in real-user satisfaction ratings from review data. Software buyers can compare products according to their satisfaction scores to streamline the buying process and quickly identify the best products based on the experiences of their peers. [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Compare+the+best+business+software+and+services+based+on+user+ratings+and+social+data.+Reviews+for+CRM%2C+ERP%2C+CAD%2C+PDM%2C+HR%2C+and+Marketing+software.&title=Highest+Rated+Customer+Success+Software+in+2026+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcustomer-success%3Ftab%3Dhighest_rated) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Highest+Rated+Customer+Success+Software+in+2026+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcustomer-success%3Ftab%3Dhighest_rated&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcustomer-success%3Ftab%3Dhighest_rated) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Highest+Rated+Customer+Success+Software+in+2026+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcustomer-success%3Ftab%3Dhighest_rated%0aCompare+the+best+business+software+and+services+based+on+user+ratings+and+social+data.+Reviews+for+CRM%2C+ERP%2C+CAD%2C+PDM%2C+HR%2C+and+Marketing+software.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Highest+Rated+Customer+Success+Software+in+2026+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcustomer-success%3Ftab%3Dhighest_rated%0aCompare+the+best+business+software+and+services+based+on+user+ratings+and+social+data.+Reviews+for+CRM%2C+ERP%2C+CAD%2C+PDM%2C+HR%2C+and+Marketing+software.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") Filters The next elements are filters and will change the displayed results once they are selected. All SegmentsEnterprise ( \>1000 emp.)Mid-Market (51-1000 emp.)Small Business (50 or fewer emp.)All RegionsEuropeMiddle EastAsiaNorth AmericaLatin AmericaANZ The Top 20 Customer Success Software [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Compare+the+best+business+software+and+services+based+on+user+ratings+and+social+data.+Reviews+for+CRM%2C+ERP%2C+CAD%2C+PDM%2C+HR%2C+and+Marketing+software.&title=Highest+Rated+Customer+Success+Software+in+2026+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcustomer-success%3Ftab%3Dhighest_rated) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Highest+Rated+Customer+Success+Software+in+2026+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcustomer-success%3Ftab%3Dhighest_rated&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcustomer-success%3Ftab%3Dhighest_rated) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Highest+Rated+Customer+Success+Software+in+2026+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcustomer-success%3Ftab%3Dhighest_rated%0aCompare+the+best+business+software+and+services+based+on+user+ratings+and+social+data.+Reviews+for+CRM%2C+ERP%2C+CAD%2C+PDM%2C+HR%2C+and+Marketing+software.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Highest+Rated+Customer+Success+Software+in+2026+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcustomer-success%3Ftab%3Dhighest_rated%0aCompare+the+best+business+software+and+services+based+on+user+ratings+and+social+data.+Reviews+for+CRM%2C+ERP%2C+CAD%2C+PDM%2C+HR%2C+and+Marketing+software.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") All SegmentsEnterprise ( \>1000 emp.)Mid-Market (51-1000 emp.)Small Business (50 or fewer emp.)All RegionsEuropeMiddle EastAsiaNorth AmericaLatin AmericaANZ [Collapse AllExpand All](#) G2 Satisfaction Score Information Compare [Expand/Collapse ChurnZero](#) #1 [![ChurnZero](https://images.g2crowd.com/uploads/product/hd_favicon/406ee354cde7795c1eda6dbbfc881232/churnzero.svg)](/products/churnzero/reviews) [ChurnZero](/products/churnzero/reviews "ChurnZero") 97 [Expand/Collapse ChurnZero](#) Overall Satisfaction Score 97 Top Industries of Reviewers: Computer Software 60% Information Technology and Services 26% Marketing and Advertising 8% Computer & Network Security 6% Ratings from Reviews (out of 10): Ease of Use Average: 9.1 8.8 Meets Requirements Average: 9.0 9.2 Ease of Doing Business With Average: 7.1 9.6 Ease of Setup Average: 8.3 8.7 Quality of Support Average: 9.4 9.5 Ease of Admin Average: 6.7 9.0 [Expand/Collapse Planhat](#) #2 [![Planhat](https://images.g2crowd.com/uploads/product/hd_favicon/419a7323b926f3ff16b400b2b7ca40c1/planhat%282%29.svg)](/products/planhat/reviews) [Planhat](/products/planhat/reviews "Planhat") 94 [Expand/Collapse Planhat](#) Overall Satisfaction Score 94 Top Industries of Reviewers: Computer Software 56% Information Technology and Services 28% Marketing and Advertising 12% Financial Services 4% Ratings from Reviews (out of 10): Ease of Use Average: 9.1 8.3 Meets Requirements Average: 9.0 8.8 Ease of Doing Business With Average: 7.1 9.3 Ease of Setup Average: 8.3 7.7 Quality of Support Average: 9.4 9.2 Ease of Admin Average: 6.7 8.2 [Expand/Collapse Gainsight Customer Success](#) #3 [![Gainsight Customer Success](https://images.g2crowd.com/uploads/product/hd_favicon/b85529a71df779e1fe2a7192bb891e31/gainsight-customer-success.svg)](/products/gainsight-customer-success/reviews) [Gainsight Customer Success](/products/gainsight-customer-success/reviews "Gainsight Customer Success") 84 [Expand/Collapse Gainsight Customer Success](#) Overall Satisfaction Score 84 Top Industries of Reviewers: Computer Software 58% Information Technology and Services 30% Marketing and Advertising 6% Computer & Network Security 6% Ratings from Reviews (out of 10): Ease of Use Average: 9.1 8.5 Meets Requirements Average: 9.0 8.9 Ease of Doing Business With Average: 7.1 9.2 Ease of Setup Average: 8.3 8.0 Quality of Support Average: 9.4 8.9 Ease of Admin Average: 6.7 7.9 [Expand/Collapse Custify](#) #4 [![Custify](https://images.g2crowd.com/uploads/product/hd_favicon/56a133f2489dd3b4b3a4fb07bd3b90f9/custify.svg)](/products/custify/reviews) [Custify](/products/custify/reviews "Custify") 83 [Expand/Collapse Custify](#) Overall Satisfaction Score 83 Top Industries of Reviewers: Computer Software 67% Information Technology and Services 18% Marketing and Advertising 12% Financial Services 2% Ratings from Reviews (out of 10): Ease of Use Average: 9.1 9.5 Meets Requirements Average: 9.0 8.8 Ease of Doing Business With Average: 7.1 9.4 Ease of Setup Average: 8.3 9.3 Quality of Support Average: 9.4 9.4 Ease of Admin Average: 6.7 9.1 [Expand/Collapse HubSpot Service Hub](#) #5 [![HubSpot Service Hub](https://images.g2crowd.com/uploads/product/hd_favicon/4197737e447f044e17be1a5ebb4ba193/hubspot-service-hub.svg)](/products/hubspot-service-hub/reviews) [HubSpot Service Hub](/products/hubspot-service-hub/reviews "HubSpot Service Hub") 76 [Expand/Collapse HubSpot Service Hub](#) Overall Satisfaction Score 76 Top Industries of Reviewers: Computer Software 44% Information Technology and Services 33% Consumer Services 11% Marketing and Advertising 11% Ratings from Reviews (out of 10): Ease of Use Average: 9.1 8.6 Meets Requirements Average: 9.0 8.8 Ease of Doing Business With Average: 7.1 9.0 Ease of Setup Average: 8.3 8.4 Quality of Support Average: 9.4 8.6 Ease of Admin Average: 6.7 8.7 [Expand/Collapse Vitally](#) #6 [![Vitally](https://images.g2crowd.com/uploads/product/hd_favicon/9b3ccd09c88d60f9c79e700590710020/vitally.svg)](/products/vitally/reviews) [Vitally](/products/vitally/reviews "Vitally") 72 [Expand/Collapse Vitally](#) Overall Satisfaction Score 72 Top Industries of Reviewers: Computer Software 59% Information Technology and Services 31% Financial Services 6% Computer & Network Security 5% Ratings from Reviews (out of 10): Ease of Use Average: 9.1 8.8 Meets Requirements Average: 9.0 9.2 Ease of Doing Business With Average: 7.1 9.5 Ease of Setup Average: 8.3 8.3 Quality of Support Average: 9.4 9.4 Ease of Admin Average: 6.7 8.9 [Expand/Collapse Totango](#) #7 [![Totango](https://images.g2crowd.com/uploads/product/hd_favicon/b1404b38f1aa49d5ed67749ecadcf286/totango.svg)](/products/totango/reviews) [Totango](/products/totango/reviews "Totango") 60 [Expand/Collapse Totango](#) Overall Satisfaction Score 60 Top Industries of Reviewers: Computer Software 58% Information Technology and Services 30% Telecommunications 7% Internet 6% Ratings from Reviews (out of 10): Ease of Use Average: 9.1 8.2 Meets Requirements Average: 9.0 8.4 Ease of Doing Business With Average: 7.1 8.3 Ease of Setup Average: 8.3 7.9 Quality of Support Average: 9.4 8.2 Ease of Admin Average: 6.7 7.7 [Expand/Collapse Kapta](#) #8 [![Kapta](https://images.g2crowd.com/uploads/product/hd_favicon/f4548ba5788ea972a4c044fac37f4fdb/kapta.svg)](/products/kapta/reviews) [Kapta](/products/kapta/reviews "Kapta") 60 [Expand/Collapse Kapta](#) Overall Satisfaction Score 60 Top Industries of Reviewers: Information Technology and Services 60% Computer Software 20% Food Production 10% Hospital & Health Care 10% Ratings from Reviews (out of 10): Ease of Use Average: 9.1 9.6 Meets Requirements Average: 9.0 9.6 Ease of Doing Business With Average: 7.1 10.0 Ease of Setup Average: 8.3 9.9 Quality of Support Average: 9.4 9.8 Ease of Admin Average: 6.7 9.1 [Expand/Collapse Meza AI](#) #9 [![Meza AI](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_e2a58b667fd503f31d25d97937a17e6f/meza-ai.png)](/products/meza-ai/reviews) [Meza AI](/products/meza-ai/reviews "Meza AI") 58 [Expand/Collapse Meza AI](#) Overall Satisfaction Score 58 Top Industries of Reviewers: Computer & Network Security 33% Computer Software 33% Civic & Social Organization 22% Broadcast Media 11% Ratings from Reviews (out of 10): Ease of Use Average: 9.1 10.0 Meets Requirements Average: 9.0 10.0 Ease of Doing Business With Average: 7.1 0.0 Ease of Setup Average: 8.3 10.0 Quality of Support Average: 9.4 10.0 Ease of Admin Average: 6.7 0.0 [Expand/Collapse Skalin](#) #10 [![Skalin](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_e3a33e8cd7b53101c530054f98ed0797/skalin.png)](/products/skalin/reviews) [Skalin](/products/skalin/reviews "Skalin") 56 [Expand/Collapse Skalin](#) Overall Satisfaction Score 56 Top Industries of Reviewers: Computer Software 65% Information Technology and Services 22% Consumer Services 9% Computer Networking 4% Ratings from Reviews (out of 10): Ease of Use Average: 9.1 9.2 Meets Requirements Average: 9.0 9.0 Ease of Doing Business With Average: 7.1 9.9 Ease of Setup Average: 8.3 8.7 Quality of Support Average: 9.4 9.8 Ease of Admin Average: 6.7 9.4 [Expand/Collapse Customerscore.io](#) #11 [![Customerscore.io](https://images.g2crowd.com/uploads/product/hd_favicon/69d48c2648e6f350f12fbfce1c88a210/customerscore-io.svg)](/products/customerscore-io/reviews) [Customerscore.io](/products/customerscore-io/reviews "Customerscore.io") 52 [Expand/Collapse Customerscore.io](#) Overall Satisfaction Score 52 Top Industries of Reviewers: Computer Software 47% Information Technology and Services 28% Marketing and Advertising 19% Translation and Localization 6% Ratings from Reviews (out of 10): Ease of Use Average: 9.1 9.6 Meets Requirements Average: 9.0 9.3 Ease of Doing Business With Average: 7.1 0.0 Ease of Setup Average: 8.3 9.2 Quality of Support Average: 9.4 9.7 Ease of Admin Average: 6.7 0.0 [Expand/Collapse Hook](#) #12 [![Hook](https://images.g2crowd.com/uploads/product/hd_favicon/954ceb92fb3d005bb7113f5292db0a3e/hook-2022-06-27.svg)](/products/hook-technology/reviews) [Hook](/products/hook-technology/reviews "Hook") 51 [Expand/Collapse Hook](#) Overall Satisfaction Score 51 Top Industries of Reviewers: Computer Software 61% Information Technology and Services 32% Market Research 5% Financial Services 2% Ratings from Reviews (out of 10): Ease of Use Average: 9.1 9.1 Meets Requirements Average: 9.0 8.7 Ease of Doing Business With Average: 7.1 10.0 Ease of Setup Average: 8.3 8.7 Quality of Support Average: 9.4 9.6 Ease of Admin Average: 6.7 9.9 [Expand/Collapse Certinia CS Cloud](#) #13 [![Certinia CS Cloud](https://images.g2crowd.com/uploads/product/hd_favicon/0dd6ba751598afe1d4100180c8bc4acf/certinia-cs-cloud.svg)](/products/certinia-cs-cloud/reviews) [Certinia CS Cloud](/products/certinia-cs-cloud/reviews "Certinia CS Cloud") 50 [Expand/Collapse Certinia CS Cloud](#) Overall Satisfaction Score 50 Top Industries of Reviewers: Computer Software 53% Information Technology and Services 30% Internet 10% Construction 7% Ratings from Reviews (out of 10): Ease of Use Average: 9.1 8.8 Meets Requirements Average: 9.0 9.4 Ease of Doing Business With Average: 7.1 9.8 Ease of Setup Average: 8.3 9.3 Quality of Support Average: 9.4 9.4 Ease of Admin Average: 6.7 9.2 [Expand/Collapse Velaris](#) #14 [![Velaris](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_eb5779625ce15e872e6be95b53019f78/velaris.jpg)](/products/velaris/reviews) [Velaris](/products/velaris/reviews "Velaris") 50 [Expand/Collapse Velaris](#) Overall Satisfaction Score 50 Top Industries of Reviewers: Computer Software 42% Information Technology and Services 32% Marketing and Advertising 18% Logistics and Supply Chain 8% Ratings from Reviews (out of 10): Ease of Use Average: 9.1 8.8 Meets Requirements Average: 9.0 8.7 Ease of Doing Business With Average: 7.1 9.6 Ease of Setup Average: 8.3 7.9 Quality of Support Average: 9.4 9.6 Ease of Admin Average: 6.7 9.1 [Expand/Collapse RetainSure](#) #15 [![RetainSure](https://images.g2crowd.com/uploads/product/hd_favicon/760538adce9d0b0096713af4eccc5c4f/retainsure.svg)](/products/retainsure/reviews) [RetainSure](/products/retainsure/reviews "RetainSure") 46 [Expand/Collapse RetainSure](#) Overall Satisfaction Score 46 Top Industries of Reviewers: Computer Software 54% Marketing and Advertising 23% Logistics and Supply Chain 15% Information Technology and Services 8% Ratings from Reviews (out of 10): Ease of Use Average: 9.1 9.4 Meets Requirements Average: 9.0 9.2 Ease of Doing Business With Average: 7.1 0.0 Ease of Setup Average: 8.3 9.2 Quality of Support Average: 9.4 10.0 Ease of Admin Average: 6.7 0.0 [Expand/Collapse TeamSupport](#) #16 [![TeamSupport](https://images.g2crowd.com/uploads/product/hd_favicon/bff62c7356b8e1087645653c3217f24a/teamsupport.svg)](/products/teamsupport/reviews) [TeamSupport](/products/teamsupport/reviews "TeamSupport") 45 [Expand/Collapse TeamSupport](#) Overall Satisfaction Score 45 Top Industries of Reviewers: Computer Software 38% Information Technology and Services 31% Internet 19% Financial Services 13% Ratings from Reviews (out of 10): Ease of Use Average: 9.1 9.1 Meets Requirements Average: 9.0 8.9 Ease of Doing Business With Average: 7.1 9.9 Ease of Setup Average: 8.3 9.4 Quality of Support Average: 9.4 9.4 Ease of Admin Average: 6.7 9.0 [Expand/Collapse ZapScale](#) #17 [![ZapScale](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_121b16a5394e7fdf077083387966cf07/zapscale.png)](/products/zapscale/reviews) [ZapScale](/products/zapscale/reviews "ZapScale") 45 [Expand/Collapse ZapScale](#) Overall Satisfaction Score 45 Top Industries of Reviewers: Information Technology and Services 47% Computer Software 33% Marketing and Advertising 16% Financial Services 4% Ratings from Reviews (out of 10): Ease of Use Average: 9.1 8.9 Meets Requirements Average: 9.0 8.9 Ease of Doing Business With Average: 7.1 9.0 Ease of Setup Average: 8.3 8.9 Quality of Support Average: 9.4 9.3 Ease of Admin Average: 6.7 9.1 [Expand/Collapse Statisfy Agentic Customer Success Platform](#) #18 [![Statisfy Agentic Customer Success Platform](https://images.g2crowd.com/uploads/product/hd_favicon/f17a955e462debc50ad0a4c7fe249a03/statisfy-agentic-customer-success-platform.svg)](/products/statisfy-agentic-customer-success-platform/reviews) [Statisfy Agentic Customer Success Platform](/products/statisfy-agentic-customer-success-platform/reviews "Statisfy Agentic Customer Success Platform") 42 [Expand/Collapse Statisfy Agentic Customer Success Platform](#) Overall Satisfaction Score 42 Top Industries of Reviewers: Computer Software 50% Information Technology and Services 33% Computer & Network Security 8% Consulting 8% Ratings from Reviews (out of 10): Ease of Use Average: 9.1 9.4 Meets Requirements Average: 9.0 9.0 Ease of Doing Business With Average: 7.1 0.0 Ease of Setup Average: 8.3 9.2 Quality of Support Average: 9.4 9.6 Ease of Admin Average: 6.7 0.0 [Expand/Collapse CustomerSuccessBox](#) #19 [![CustomerSuccessBox](https://images.g2crowd.com/uploads/product/hd_favicon/1527747584/customersuccessbox.svg)](/products/customersuccessbox/reviews) [CustomerSuccessBox](/products/customersuccessbox/reviews "CustomerSuccessBox") 40 [Expand/Collapse CustomerSuccessBox](#) Overall Satisfaction Score 40 Top Industries of Reviewers: Computer Software 49% Information Technology and Services 31% Logistics and Supply Chain 12% Education Management 8% Ratings from Reviews (out of 10): Ease of Use Average: 9.1 8.8 Meets Requirements Average: 9.0 8.8 Ease of Doing Business With Average: 7.1 9.3 Ease of Setup Average: 8.3 8.4 Quality of Support Average: 9.4 9.4 Ease of Admin Average: 6.7 9.0 [Expand/Collapse RevSetter](#) #20 [![RevSetter](https://images.g2crowd.com/uploads/product/hd_favicon/67473a6b2e89f24ec6b2b29acec0df44/revsetter.svg)](/products/revsetter/reviews) [RevSetter](/products/revsetter/reviews "RevSetter") 38 [Expand/Collapse RevSetter](#) Overall Satisfaction Score 38 Top Industries of Reviewers: Computer Games 60% Computer Software 20% Information Technology and Services 10% Retail 10% Ratings from Reviews (out of 10): Ease of Use Average: 9.1 9.9 Meets Requirements Average: 9.0 9.1 Ease of Doing Business With Average: 7.1 0.0 Ease of Setup Average: 8.3 0.0 Quality of Support Average: 9.4 9.4 Ease of Admin Average: 6.7 0.0