Skalin Reviews & Product Details

Skalin is ideal for a CS team that wants to switch to proactive mode. Clear dashboard, simple implementation, and reliable signals: you gain efficiency without adding complexity. Recommended for any SaaS organization that wants to structure its Customer Success. Review collected by and hosted on G2.com.

Like any SaaS, it does not always exactly match our way of working, but this does not undermine its overall value. Review collected by and hosted on G2.com.

- 360° Customer View: Offers a complete and centralised view of every account, making it easy to map CS efforts across teams.

- User-Friendly & Easy Integration: Simple and intuitive interface with effortless integration into our existing tech stack, fast to deploy and easy to scale.

- Reliable, Customisable Health Score: Health scoring logic is solid yet adaptable, giving us real-time visibility tailored to our business model.

- Powerful Playbooks: Enables repeatable and scalable customer journeys, from onboarding to renewal, with automation where it matters most.

- Impeccable Customer Support: Fast, knowledgeable, and proactive support that truly partners with us to reach our goals. Review collected by and hosted on G2.com.

No notable downsides at this stage. Everything works smoothly and as expected. Review collected by and hosted on G2.com.

We have been using Skalin for several months to drive our Customer Success strategy, and the platform has quickly found its place in our stack. The interface is clear, intuitive, and focused on the essentials. The onboarding was done quickly, without friction. Nicolas is always responsive and attentive to our needs.

What I particularly appreciate:

The "health score" view that combines usage data, feedback, and weak signals to anticipate risks.

Finally, the seamless integration with HubSpot, which allows us to have a unified view of the customer. Review collected by and hosted on G2.com.

We would like to have more visibility on the roadmap and upcoming releases. This would allow us to better anticipate changes and plan for the long term with the platform. Review collected by and hosted on G2.com.

In Skalin, we can monitor the health status of all our clients. This health status can be adjusted according to the different types of clients, which is very practical. And above all, with the team, we have our tasks that appear every day based on the settings of our playbooks, so we call the clients we need to call and not those we prefer or others. We no longer play the firefighter! Review collected by and hosted on G2.com.

Nothing to report on the Skalin solution, it meets our needs. Review collected by and hosted on G2.com.

Skalin has been a valuable ally for our company for several years. The tool is easy to use, intuitive, and allows us to track the progress of our clients and act more proactively. Many elements are calculated automatically, which makes the tool very quick to master, without requiring extensive setup.

We integrated it into our existing tool stack very easily. The CS team used it extensively on a daily basis, and many processes were implemented thanks to Skalin.

Nicolas was very attentive and helped us make the most of the different facets of Skalin. Review collected by and hosted on G2.com.

The disadvantages of its advantages: the calculation of certain variables is managed "by default" and is not customizable, which can be limiting when trying to achieve more precision or granularity. Review collected by and hosted on G2.com.

Very easy to use.

The product logic is clear, and the integrations with other systems are very smooth.

A well-thought-out set of features. There isn’t an overwhelming number of features, yet I almost never found myself stuck due to missing functionality.

The platform is always up and running.

Competitive pricing. Review collected by and hosted on G2.com.

It would be nice to be able to filter the view by column values, rather than by tags only. Review collected by and hosted on G2.com.

Skalin allows the implementation of a large number of automations, which significantly relieves teams from time-consuming tasks.

The tool also offers detailed analyses by client, based on several customizable metrics, which facilitates the monitoring and understanding of each client's reality. Review collected by and hosted on G2.com.

Nothing to report to date, the tool is suitable for use. Review collected by and hosted on G2.com.

360° view of customers with customer data from different tools (CRM, messaging, product usage, support…) to provide a complete and centralized view. Review collected by and hosted on G2.com.

Sometimes a less suitable use for tracking customer groups Review collected by and hosted on G2.com.

It is simple and offers the main features one would expect from a customer success tool.

The Skalin team was also a great help in implementing the tool. Their customer support is always extremely responsive. Review collected by and hosted on G2.com.

A little bit of "polish" on the interface would be nice, but honestly, it's not a problem at all. Review collected by and hosted on G2.com.

Fluidity and responsiveness of CSM. The possibility of implementing automations. Review collected by and hosted on G2.com.

Some bugs that can sometimes call into question the credibility of automations but are resolved very quickly. Review collected by and hosted on G2.com.