--- title: Skalin Reviews meta_title: 'Skalin Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 55 reviews by the users' company size, role or industry to find out how Skalin works for a business like yours. aggregate_rating: rating_value: 4.9 review_count: 55 scale: '5' date_modified: '2026-10-01' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Skalin Reviews **Vendor:** Skalin **Category:** [Customer Success Software](https://www.g2.com/categories/customer-success) **Average Rating:** 4.9/5.0 **Total Reviews:** 55 **AI Verified:** At least 10 G2 reviewers have confirmed using this product's AI features and functionality. ## About Skalin Skalin is an AI-powered Customer Success Platform (CSP) built for Mid-Market B2B SaaS teams. It connects to your existing stack — CRM, product, support and billing — unifies scattered customer data into one intelligent view, detects churn risk early with AI, and gives your CS team the clarity to protect revenue and grow accounts, without adding headcount. Skalin sits on top of your CRM (Salesforce, HubSpot, Pipedrive…). It doesn't replace it — it adds the Customer Success layer your CRM was never built for. ✨ What you get with Skalin → Turn unstructured data into customer intelligence. One 360° customer record instead of five open tabs. Your CSMs read the whole story, not a chapter at a time. → Instant clarity on every account, with Skalin AI. Ask anything about a customer and get an immediate answer. Meeting prep in seconds, drawn from your real data. → Spot the drift early, with Health Scores that learn. AI agents watch your portfolio around the clock and surface risk signals 3–4 weeks before an account goes cold. No rules to write, no thresholds to tune — the score self-calibrates from your real churn patterns. → Cut the busy work with Playbooks that never miss. Automate the repetitive follow-ups and task assignments, so your team spends its time on customers, not admin. → Give clients a front-row seat to their success. A shared, branded workspace that keeps both sides aligned on goals and milestones — and keeps momentum between meetings. 🎯 Who it's for B2B SaaS companies with roughly 20 to 250 employees — typically a CS team of 1 to 20 people — who want a platform their team will actually use. ⚡ Why teams choose Skalin Live in under a month, not three to four. No dedicated admin to run it. Priced for your size, not an enterprise budget. A genuine alternative to heavier platforms like Gainsight and Planhat — good tools, often calibrated for organisations far larger than yours, with the setup time and complexity that come with them. Among the top-rated CS platforms on G2, rated 4.9/5 by the teams who use it. 💻 More info: https://www.skalin.io/ 📅 Book a demo: https://www.skalin.io/book-demo ## Skalin Pros & Cons Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews. **What users like:** - Users enjoy the **automation features** of Skalin, which streamline monitoring and enhance the portfolio management experience. (1 reviews) - Users value the **proactivity** of Skalin, benefiting from automated monitoring and streamlined portfolio management. (1 reviews) ## Skalin Reviews ### 1. A Real Time Saver: Automation, Centralization, and Risk Alerts **Rating:** 5.0/5.0 stars **Reviewed by:** Clémentine B. | Head of CSM, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **AI Translated:** This review has been translated from French using AI. **Reviewed Date:** September 25, 2026 **What do you like best about Skalin?** Skalin primarily allows us to save a lot of time through the automation of many processes. The ability to create task and project templates also facilitates the standardization and tracking of our actions. Centralizing everything in a single interface gives us a clearer view of our activity and helps us organize better on a daily basis. Finally, early risk detection is a real plus for quickly identifying situations that require our attention and acting proactively. **What do you dislike about Skalin?** We were missing a precise filter on one of our lists, it wasn't blocking, we found a workaround in the meantime. It's not bothersome on a daily basis, especially since it doesn't undermine the essentials, like alerts that warn us before a client goes off track. **What problems is Skalin solving and how is that benefiting you?** Skalin primarily allows us to save a lot of time through the automation of many processes. The ability to create task and project templates also facilitates the standardization and tracking of our actions. Centralizing everything in a single interface gives us a clearer view of our activity and helps us organize better on a daily basis. Finally, early risk detection is a real plus for quickly identifying situations that require our attention and acting proactively. ### 2. A tool that identifies risks before it's too late **Rating:** 4.5/5.0 stars **Reviewed by:** Aleksandr B. | csm, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **AI Translated:** This review has been translated from French using AI. **Reviewed Date:** September 22, 2026 **What do you like best about Skalin?** What I appreciate the most is the AI-calculated Health Score without having to configure a single rule. We plugged it in and it calibrated itself on our accounts. The onboarding was quick, the team got started without complicated training. We detect churn signals much earlier than before, and the sentiment analysis on customer interactions really provides insights we didn't have elsewhere. It has become a daily habit for the entire CS team. **What do you dislike about Skalin?** Honestly, nothing that blocks us on a daily basis. The tool meets the needs we had, especially in tracking the Health Score which runs without us having to intervene constantly. We haven't encountered any real obstacles since we started using it. **What problems is Skalin solving and how is that benefiting you?** Before, we didn't have a clear view of the health status of our accounts, and we often discovered churn signs too late. With Skalin, the Health Score and sentiment analysis give us a much more refined and anticipatory reading. It concretely changes how we prioritize at-risk accounts and act before the situation deteriorates on the client side. ### 3. A clear interface, a responsive team **Rating:** 5.0/5.0 stars **Reviewed by:** Florian G. | Chef de projet, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **AI Translated:** This review has been translated from French using AI. **Reviewed Date:** September 22, 2026 **What do you like best about Skalin?** What I appreciate the most is the interface, really pleasant to use daily, you don't get lost in endless menus like on other CS tools. Another strong point is that the Skalin team really takes our feedback into account, you can feel that the product evolves with our needs and not just on a fixed roadmap. And above all, we receive alerts that allow us to anticipate before a client really starts to disengage, it changes the way we manage our accounts daily. **What do you dislike about Skalin?** Honestly, I have no real complaints. In hindsight, we would make the exact same choice today. The modern interface plays a big part in this, making the tool easy to adopt, and we haven't had any unpleasant surprises since we started using it. **What problems is Skalin solving and how is that benefiting you?** Skalin mainly helps us identify weak signals before a client really starts to go off track. Before, we often realized it too late, once the damage was done. Now we have better visibility on the health of our accounts daily, which allows us to react earlier and adjust our client follow-up more proactively. ### 4. Quick setup, solid onboarding, and truly useful AI in everyday life **Rating:** 5.0/5.0 stars **Reviewed by:** Axel D. | Project Lead Junior, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **AI Translated:** This review has been translated from French using AI. **Reviewed Date:** September 16, 2026 **What do you like best about Skalin?** What I appreciate the most is the quick setup. We were operational in less than a month, which was not a given since we were starting from scratch with this type of tool. The onboarding was well conducted: we were not left alone with the interface, without explanations. Another important point for me is that being a European platform really matters in our choice of tools. Finally, the AI functions are not just there to look good; they are truly useful in everyday life, especially in our client follow-up work. **What do you dislike about Skalin?** Honestly, I don't have much to report. The tool does what was promised, and the team remains available whenever we have a question. It's a bit like during the onboarding: we always felt supported and listened to. So far, no unpleasant surprises. **What problems is Skalin solving and how is that benefiting you?** Before, we didn't really have an overview of our clients' status: we were moving a bit by instinct. Skalin helps us centralize this information and identify accounts showing signs of disengagement earlier. It changes our way of working daily because we can react before the situation deteriorates, instead of realizing it too late. ### 5. A simple tool that truly tracks the daily life of CS **Rating:** 5.0/5.0 stars **Reviewed by:** Zoë C. | Chef de projet, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **AI Translated:** This review has been translated from French using AI. **Reviewed Date:** September 16, 2026 **What do you like best about Skalin?** What I appreciate the most is the ease of use; you don't spend weeks trying to understand the tool. The AI-calculated Health Score is a real time-saver; I didn't have to configure any rules, and it accurately reflects the reality of my accounts. I was also warned before a client started to disengage, which makes all the difference in daily management. The onboarding was well-supported, everything is available in French, and we were operational in less than a month. **What do you dislike about Skalin?** Nothing particular to report for now, the tool meets my daily needs well. And since everything is available in French with serious support from the onboarding, I know I can easily get help if I ever have a question or an issue. **What problems is Skalin solving and how is that benefiting you?** Skalin helps me maintain a clear view of the health status of my client accounts without having to track everything manually. Thanks to alerts, I can react before a client really goes off track, rather than realizing it too late. It also allows me to automate certain repetitive tasks without losing track of what's happening on each account, saving me time daily in managing my portfolio. ### 6. Ultra-responsive French support and effective playbooks for a small CS team **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Customer Success Ops Lead, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **AI Translated:** This review has been translated from French using AI. **Reviewed Date:** September 15, 2026 **What do you like best about Skalin?** It's definitely the French support, really responsive whenever we have a question or a blockage. We came from Monday, which was clearly not designed for Customer Success, and now we finally have a tool tailored for a small CS team like ours, without the heaviness of large CSPs. The playbooks really trigger the right actions at the right time, saving us time on tasks we used to do manually. **What do you dislike about Skalin?** It took us a bit of time to get a good grasp of some of the more advanced functions, particularly the fine-tuning of playbooks. Fortunately, the very responsive French support helped us move faster on these points. **What problems is Skalin solving and how is that benefiting you?** Before, we struggled to know which accounts were at risk before it was too late. Skalin gives us a clear view of customer health and flags warning signs early. It changes our daily work approach, allowing us to better prioritize accounts and anticipate churn instead of reacting to it after the fact. ### 7. A simple tool that truly listens to us **Rating:** 4.5/5.0 stars **Reviewed by:** Alexandre D. | Project lead, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **AI Translated:** This review has been translated from French using AI. **Reviewed Date:** September 15, 2026 **What do you like best about Skalin?** What I appreciate the most is the ease of use. We were operational very quickly, without endless training, which is a change from Salesforce where it always took a bit of time to train new arrivals. And above all, the team is really attentive to our feedback. When we give feedback to the CSM, we feel that it matters, it's not just for show. We feel like we're building the tool with them rather than just enduring it. **What do you dislike about Skalin?** Honestly, I don't have any real negative points to report. The balance between what we pay and what we get suits us very well, and since the team remains attentive to our feedback, the small adjustments we might have regretted always end up happening. **What problems is Skalin solving and how is that benefiting you?** Before, we struggled to know which accounts were really at risk, everything was scattered and we often reacted too late. With Skalin, we have a clearer view of each client's health and can spot weak signals before things get out of hand. This allows us to organize the CSM's work more proactively rather than chasing after problems. ### 8. Skalin: Powerful, simple, and truly well thought out **Rating:** 4.5/5.0 stars **Reviewed by:** Ugo V. | Account Manager, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **AI Translated:** This review has been translated from French using AI. **Reviewed Date:** September 15, 2026 **What do you like best about Skalin?** What strikes me about Skalin is the balance between the tool's power and its ease of use. You have access to advanced features without getting lost in complicated menus. The onboarding was smooth, the team supported us well from the start, and we were able to become operational quickly. The interface is modern, pleasant to use daily, which is crucial for adoption by the entire CS team. You can tell the tool was designed to be used, not just to tick functional boxes. **What do you dislike about Skalin?** Honestly, I'm still looking for a real weakness to point out. The product evolves regularly and always in the right direction, with updates that maintain this powerful yet simple spirit. If I had to nitpick, I'd say that with so many features arriving, you sometimes need to take the time to discover the new ones to fully benefit from them. **What problems is Skalin solving and how is that benefiting you?** Skalin helps us gain better visibility into the health of our customer accounts and more easily identify signals that deserve our attention. Before, we navigated between several tools to piece together an overview, which took time. Now, everything is centralized and easily accessible, allowing us to react faster and structure our CS work more efficiently on a daily basis. ### 9. Easy to use, powerful automation, and good AI features. **Rating:** 4.5/5.0 stars **Reviewed by:** Lucie M. | Directrice de la relation client, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **AI Translated:** This review has been translated from French using AI. **Reviewed Date:** September 11, 2026 **What do you like best about Skalin?** What I appreciate the most is the quick start-up. We were operational in less than a month, with really well-supported onboarding. The integrations with our tools went smoothly. The AI health score works without us having to write a single rule, and we detect churn signals much earlier than before. We finally have a 360° customer view, and the tool remains powerful without becoming overly complex. **What do you dislike about Skalin?** Some additional integrations could be useful (e.g., integrated meeting reports...). **What problems is Skalin solving and how is that benefiting you?** It clearly simplifies daily work for the entire CS team, without having to juggle between different tools. With the 360° customer view and the automatically calculated health score, we identify fragile accounts in advance and can take action. ### 10. A 360° Customer View and Truly Top-Notch CSM Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **AI Translated:** This review has been translated from French using AI. **Reviewed Date:** September 29, 2026 **What do you like best about Skalin?** What I appreciate the most is finally having a 360° customer view, no more wasting time searching for scattered information across different tools. The onboarding went very well, we were supported at every step without feeling left on our own. And the CSM who follows our account is truly available, responds quickly, and takes the time to understand our needs rather than giving us canned responses. It really changes the way we work daily. **What do you dislike about Skalin?** Honestly, I don't have much to report at the moment. You can tell the product is evolving regularly, new features are arriving, and our CSM keeps us informed about updates, which helps us keep up without getting lost. **What problems is Skalin solving and how is that benefiting you?** Before, we struggled to identify at-risk clients before it was too late, everything was scattered across multiple tools. With the 360° customer view, we have better visibility on the status of each account daily. This allows us to act earlier and be more proactive in monitoring, instead of reacting once the problem is already established. ### 11. A Clear View on Churn Risk, Finally **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **AI Translated:** This review has been translated from French using AI. **Reviewed Date:** September 17, 2026 **What do you like best about Skalin?** What I appreciate the most is the interface, frankly modern and pleasant to use daily, it's a change from Salesforce where we often got lost in the menus. Skalin also allows us to spot churn signals much earlier than before, we see problems coming before they explode. And when we contact support, we get a real quick response, not a ticket that lingers for days. It's a solid package that really makes daily work easier. **What do you dislike about Skalin?** Honestly, there's not much to point out. When we raise a request, it is handled quickly, which limits frustrations. If I had to nitpick, it might be a few interface details to refine further, but nothing that really hinders daily use. **What problems is Skalin solving and how is that benefiting you?** Before, we struggled to anticipate customer churn risks, often realizing it too late. With Skalin, we spot warning signals well in advance, giving us time to act before the situation becomes critical. It really changes the way the CS team works day-to-day, we're more proactive than before and lose fewer accounts along the way. ### 12. Quick start and top-notch onboarding, with a Skalin team that listens **Rating:** 4.5/5.0 stars **Reviewed by:** Nawel K. | Cheffe de Projet Senior, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **AI Translated:** This review has been translated from French using AI. **Reviewed Date:** September 16, 2026 **What do you like best about Skalin?** What impressed me the most was the quick start-up; we were operational in a few weeks, whereas with Monday, we had to build everything ourselves without much support. The onboarding was well conducted, and we weren't left alone with the tool. Most importantly, whenever we made a remark or had a specific need, the Skalin team got back to us and took it into account. We feel that our feedback truly matters, which wasn't the case before. **What do you dislike about Skalin?** So far, we haven't identified any real barriers to use; the tool meets the team's daily needs well. If we ever encounter a limitation, I think it will be quickly discussed with them, given their responsiveness to our feedback so far. **What problems is Skalin solving and how is that benefiting you?** Previously, we didn't have a clear view of the health of our client accounts; we managed it by intuition with tools that were not at all suited for CS tracking. Skalin allowed us to structure this and finally have a centralized vision. It makes the CSMs' daily work easier, and we are more responsive to accounts that need attention. ### 13. A CS tool that truly listens to its customers **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **AI Translated:** This review has been translated from French using AI. **Reviewed Date:** September 15, 2026 **What do you like best about Skalin?** What I appreciate the most is that everything is available in French, which really makes a difference for the whole team on a daily basis. The support responds quickly and takes the time to understand our requests, you can feel a real attentiveness to the feedback we provide. Compared to Monday, which we used before to cobble together our customer tracking, it's a whole different level of support and responsiveness. **What do you dislike about Skalin?** It took us a little time to get the hang of some of the more advanced features, we didn't exploit everything from the start. That said, since the interface is in French and the support was responsive to answer our questions, the skill development happened without too much friction. **What problems is Skalin solving and how is that benefiting you?** Skalin allows us to centralize the tracking of our customer accounts and have real visibility on risk signals, whereas before we were navigating somewhat blindly. We can more easily identify accounts that are dropping off and react before the situation deteriorates. It really structures our way of following customers on a daily basis. ### 14. A 360° view of accounts, AI, and playbooks to drive Customer Success **Rating:** 5.0/5.0 stars **Reviewed by:** Caroline B. | Head of CSM, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **AI Translated:** This review has been translated from French using AI. **Reviewed Date:** September 08, 2026 **What do you like best about Skalin?** What I appreciate most is having a 360° view of our accounts' health without having to manually reconstruct the information. The ability to query the AI about any account and quickly obtain key elements saves us a lot of time in management. The health score calibrates itself autonomously, playbooks trigger the right actions at the right time, allowing the team to focus more on value-added support. The onboarding was also quick and smooth, with little technical dependency. On a daily basis, it is a true tool for guiding our Customer Success strategy. **What do you dislike about Skalin?** The main area for improvement I see still concerns KPI and indicator management. The tool is already very rich and allows us to better monitor the health of our accounts, but I think there are still great possibilities for further development in analyzing Customer Success performance and customizing indicators according to each team's challenges. It's more of an area for evolution than a real weakness, especially since the product roadmap is rich and many developments are coming. **What problems is Skalin solving and how is that benefiting you?** Skalin mainly helps us transition from a reactive Customer Success to one more driven by data and weak signals. Previously, we had scattered customer information and difficulty quickly identifying at-risk accounts. Skalin centralizes this information, allows prioritization of actions through the health score, and automates some tasks that were previously done manually. For a CS team, the benefit is twofold: gaining operational efficiency while intervening earlier with at-risk accounts, aiming to reduce churn and improve adoption. ### 15. CSM-Focused Client Overview We Rely on Every Day **Rating:** 5.0/5.0 stars **Reviewed by:** Sophie M. | Client Success Manager, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** September 24, 2026 **What do you like best about Skalin?** Skalin is truly CSM-focused. It gives us a global overview of our clients, not just contract-based information. It quickly became a tool we rely on every day. **What do you dislike about Skalin?** Skalin is a very complete tool but it can lack a bit of flexibility sometimes. There are also so many options available that it's sometimes hard to use it at its full potential. **What problems is Skalin solving and how is that benefiting you?** Gathering all information in one place helps me reach out to clients on a daily basis. It also gives me a global overview of the portfolio and the team, and makes it easier to follow up on objectives and KPIs. ### 16. Clear and intuitive platform, with very efficient customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Chloé C. | Chargée de communication/marketing et customer succes, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **AI Translated:** This review has been translated from French using AI. **Reviewed Date:** September 22, 2026 **What do you like best about Skalin?** The platform is clear, intuitive, and well-designed. The customer service is also very commendable: it provides effective support and understands requests well. **What do you dislike about Skalin?** The only downside is that when creating an establishment, it is not immediately accessible, even after refreshing the screen. **What problems is Skalin solving and how is that benefiting you?** I have always known Skalin, so I don't know exactly what problems Skalin has solved. However, I think Skalin has allowed us to schedule emails and group actions based on specific criteria. ### 17. Quick Start, Top-notch Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **AI Translated:** This review has been translated from French using AI. **Reviewed Date:** September 18, 2026 **What do you like best about Skalin?** What struck me first was the simplicity of getting started. We didn't need to spend weeks understanding the tool; everything is quite intuitive. The onboarding really made a difference; we were well guided at each step, which saved us time at the start. And when we have questions, support responds quickly, which is reassuring when we're still discovering some features. Overall, the team adopted the tool without difficulty. **What do you dislike about Skalin?** There are some labels in the interface that aren't necessarily clear at first glance, and we wonder a bit what they correspond to. Nothing really blocking, especially since the onboarding helped us quickly clear up these doubts. You get used to it quickly once you understand the general logic. **What problems is Skalin solving and how is that benefiting you?** Skalin helps us have a clearer view of our client accounts and to more easily identify where we need to focus our attention. Before, we were juggling multiple tools without really having an overview. Now the CS team saves time daily and can focus on the accounts that really need it rather than checking everything manually. ### 18. A quick deployment and a team available in French **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Environmental Services | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **AI Translated:** This review has been translated from French using AI. **Reviewed Date:** September 15, 2026 **What do you like best about Skalin?** What I appreciate the most is the speed with which we were able to become operational, less than a month after the start of the project. The onboarding was well conducted, we never felt left to our own devices. The fact that everything is in French, both the interface and the interactions with the team, really facilitated the handling for the entire CS team. It's a change from the English support we've experienced elsewhere, and it shows in the daily comfort of use. **What do you dislike about Skalin?** Honestly, nothing has really bothered us so far. The tool does what we expect without any particular complication. Maybe some more advanced features deserve to be explored, but since everything is available in French and well explained during onboarding, we haven't had any real blockage on our side. **What problems is Skalin solving and how is that benefiting you?** Skalin helps us have a clear view of the state of our client accounts without spending hours cross-referencing different files or tools. The quick setup allowed us to structure our CS tracking quite quickly, without dedicating months to implementation. As a result, we save time daily, and the team has truly embraced the tool thanks to solid support from the start. ### 19. Usage tracking, effective playbooks and alerts, with a very available team **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consulting | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **AI Translated:** This review has been translated from French using AI. **Reviewed Date:** September 29, 2026 **What do you like best about Skalin?** - Usage: tracking the use of our products - Playbook and alerts: automation of the to-do based on the customer's lifecycle and health - Availability of teams to support us **What do you dislike about Skalin?** - Ability to integrate with the company's graphic charter for emails to be sent to clients **What problems is Skalin solving and how is that benefiting you?** - Deployment of to-do lists to teams - Communication of processes according to team needs - Knowledge of churn risk - Detection of customer support needs for certain products ### 20. Great Customer Health Visibility to Anticipate Churn **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** September 22, 2026 **What do you like best about Skalin?** It helps to have a good overall view of our customers health. It is a great tool to anticipate the churn. New functionalities are released regularly **What do you dislike about Skalin?** Could be nice to have integrated AI agents to interact directly with customers **What problems is Skalin solving and how is that benefiting you?** It helps to know which customers to contact in priority depending on the health score and MRR ### 21. All Your Customer Insights in One Place **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** September 16, 2026 **What do you like best about Skalin?** It allows to have everything you need to know about your customers in one place **What do you dislike about Skalin?** I'd like to have more flexibility in customising dashboards and KPIs **What problems is Skalin solving and how is that benefiting you?** It reduces the amount of places where we need to store customer information, bringing together different sources in an automated way ### 22. An excellent Customer Success tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** September 15, 2026 **What do you like best about Skalin?** The AI feature, so helpful for the day to day! **What do you dislike about Skalin?** I find the interface a little outdated; it could be improved and modernized to make the experience even more enjoyable. **What problems is Skalin solving and how is that benefiting you?** Project tracking, keeping an eye on my clients' health scores, and automating tasks. ### 23. Exceptional fluidity and responsiveness of CSM **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **AI Translated:** This review has been translated from French using AI. **Reviewed Date:** November 19, 2025 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Skalin?** Fluidity and responsiveness of CSM. The possibility of setting up automations. **What do you dislike about Skalin?** Some bugs that can sometimes call into question the credibility of automations but are resolved very quickly. Some limitations in relation to our needs in reporting and project tracking. **What problems is Skalin solving and how is that benefiting you?** Mainly on bugs related to Playbooks. Skalin helps to better understand how to optimize their use according to the company's strategy. ### 24. Clear interface, excellent support and constant updates on Skalin **Rating:** 4.5/5.0 stars **Reviewed by:** Paul M. | CSM, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **AI Translated:** This review has been translated from French using AI. **Reviewed Date:** September 11, 2026 **What do you like best about Skalin?** The interface, the support, and the updates. **What do you dislike about Skalin?** I can't think of anything in particular that I dislike about Skalin **What problems is Skalin solving and how is that benefiting you?** Customer support, indicator analysis, and collaborative work ### 25. Easy to use, with a wealth of features **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** September 22, 2026 **What do you like best about Skalin?** Simplicity of use with real depth of tools in terms of features. **What do you dislike about Skalin?** At this point, I honestly can’t think of any downsides. **What problems is Skalin solving and how is that benefiting you?** Skalin lets me monitor the Health Score for each client in the portfolio I manage and anticipate potential problems, which allows my team to be much more proactive. ### 26. Skalin: Efficiency and Simplicity for Proactive Customer Success **Rating:** 4.5/5.0 stars **Reviewed by:** Agathe R. | Customer Success and Operations Manager, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **AI Translated:** This review has been translated from French using AI. **Reviewed Date:** November 24, 2025 **What do you like best about Skalin?** Skalin is ideal for a CS team that wants to switch to proactive mode. Clear dashboard, simple implementation, and reliable signals: you gain efficiency without adding complexity. Recommended for any SaaS organization that wants to structure its Customer Success. **What do you dislike about Skalin?** Like any SaaS, it does not always exactly match our way of working, but this does not undermine its overall value. **What problems is Skalin solving and how is that benefiting you?** Skalin centralizes all customer data (usage, interactions, support, CRM) and allows us to have a reliable and real-time view of account health. This helps us prioritize actions, detect risks earlier, structure our processes (onboarding, QBR, follow-ups), and save time on a daily basis. ### 27. Game-Changer for Customer Success Teams **Rating:** 5.0/5.0 stars **Reviewed by:** Lamia M. | Head of Customer Operations, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** June 04, 2025 **What do you like best about Skalin?** - 360° Customer View: Offers a complete and centralised view of every account, making it easy to map CS efforts across teams. - User-Friendly & Easy Integration: Simple and intuitive interface with effortless integration into our existing tech stack, fast to deploy and easy to scale. - Reliable, Customisable Health Score: Health scoring logic is solid yet adaptable, giving us real-time visibility tailored to our business model. - Powerful Playbooks: Enables repeatable and scalable customer journeys, from onboarding to renewal, with automation where it matters most. - Impeccable Customer Support: Fast, knowledgeable, and proactive support that truly partners with us to reach our goals. **What do you dislike about Skalin?** No notable downsides at this stage. Everything works smoothly and as expected. **What problems is Skalin solving and how is that benefiting you?** - Siloed data sources: Skalin deconstructs data silos by integrating customer data into one actionable workspace. - Dormant risk management: We can now identify churn early with predictive health scoring that is linked to our business metrics. - Poor team coordination: Improves team productivity and accountability through streamlined workflows and defined ownership. - Scaling CS operations: Skalin facilitates our growth by automating workflows and data-driven operations. - Limited leadership visibility: Leaders can view real-time dashboards, which display account health, team activity, and revenue impact. ### 28. A simple, effective, and results-oriented CSM platform **Rating:** 4.5/5.0 stars **Reviewed by:** Antoine D. | VP CS, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **AI Translated:** This review has been translated from French using AI. **Reviewed Date:** June 04, 2025 **What do you like best about Skalin?** We have been using Skalin for several months to drive our Customer Success strategy, and the platform has quickly found its place in our stack. The interface is clear, intuitive, and focused on the essentials. The onboarding was done quickly, without friction. Nicolas is always responsive and attentive to our needs. What I particularly appreciate: The "health score" view that combines usage data, feedback, and weak signals to anticipate risks. Finally, the seamless integration with HubSpot, which allows us to have a unified view of the customer. **What do you dislike about Skalin?** We would like to have more visibility on the roadmap and upcoming releases. This would allow us to better anticipate changes and plan for the long term with the platform. **What problems is Skalin solving and how is that benefiting you?** Skalin allows us to unify our Customer Success management on a single platform. We can easily adapt our strategies according to our client types (low touch, mid touch, high touch) without complicating our processes. The platform also helps us standardize customer data, which streamlines collaboration between the CSMs. Finally, Skalin structures our approach: the playbooks, account plans, and signals allow us to have a consistent and actionable follow-up for each client, without overburdening the teams. ### 29. The tool that replaces a CMS **Rating:** 5.0/5.0 stars **Reviewed by:** Laura K. | CSM, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through Google One Tap using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **AI Translated:** This review has been translated from English using AI. **Reviewed Date:** July 04, 2025 **What do you like best about Skalin?** In Skalin, we can monitor the health status of all our clients. This health status can be adjusted according to the different types of clients, which is very practical. And above all, with the team, we have our tasks that appear every day based on the settings of our playbooks, so we call the clients we need to call and not those we prefer or others. We no longer play the firefighter! **What do you dislike about Skalin?** Nothing to report on the Skalin solution, it meets our needs. **What problems is Skalin solving and how is that benefiting you?** It allows us to be ultra-efficient in tracking our clients. We log in, we know what we have to do. Moreover, we have a very clear view of our portfolio, with plenty of possible filters. We put tags on our clients that correspond to attributes, some are automatically retrieved from our back office and some are added manually, and this allows for numerous filters. ### 30. Super key tool, quick to deploy, and effective for tracking your customer base at its best! **Rating:** 5.0/5.0 stars **Reviewed by:** Thibaut C. | Customer Succes Lead, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **AI Translated:** This review has been translated from French using AI. **Reviewed Date:** June 06, 2025 **What do you like best about Skalin?** Skalin has been a valuable ally for our company for several years. The tool is easy to use, intuitive, and allows us to track the progress of our clients and act more proactively. Many elements are calculated automatically, which makes the tool very quick to master, without requiring extensive setup. We integrated it into our existing tool stack very easily. The CS team used it extensively on a daily basis, and many processes were implemented thanks to Skalin. Nicolas was very attentive and helped us make the most of the different facets of Skalin. **What do you dislike about Skalin?** The disadvantages of its advantages: the calculation of certain variables is managed "by default" and is not customizable, which can be limiting when trying to achieve more precision or granularity. **What problems is Skalin solving and how is that benefiting you?** Skalin allows for an overview of the health of our client portfolio, and to obtain details on usage, interactions, subscriptions, and all critical data to know how to act best to retain our clients. ### 31. Skalin for CS team **Rating:** 5.0/5.0 stars **Reviewed by:** Nicolas C. | Head of Customer Success and Renewal, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** June 04, 2025 **What do you like best about Skalin?** Very easy to use. The product logic is clear, and the integrations with other systems are very smooth. A well-thought-out set of features. There isn’t an overwhelming number of features, yet I almost never found myself stuck due to missing functionality. The platform is always up and running. Competitive pricing. **What do you dislike about Skalin?** It would be nice to be able to filter the view by column values, rather than by tags only. **What problems is Skalin solving and how is that benefiting you?** Skalin allows me to have a filtered view of my company’s customer portfolio and a 360-degree view of each customer. This enables me to extract valuable information from the customer base, spot trends, and anticipate and prevent churn. ### 32. Excellent tool to optimize customer relations. **Rating:** 5.0/5.0 stars **Reviewed by:** Adrian J. | Client Sucess Manager, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **AI Translated:** This review has been translated from English using AI. **Reviewed Date:** July 04, 2025 **What do you like best about Skalin?** Skalin allows the implementation of a large number of automations, which significantly relieves teams from time-consuming tasks. The tool also offers detailed analyses by client, based on several customizable metrics, which facilitates the monitoring and understanding of each client's reality. **What do you dislike about Skalin?** Nothing to report to date, the tool is suitable for use. **What problems is Skalin solving and how is that benefiting you?** Skalin allows for the processing of a large volume of information automatically, saving valuable time and ensuring that important signals in the analysis of customer accounts are not missed. Once the information is processed, the ability to create playbooks greatly optimizes customer follow-up by automating a large part of the onboarding steps and the lifecycle in a structured and comprehensive manner. ### 33. Centralized and Powerful 360° Client View **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **AI Translated:** This review has been translated from French using AI. **Reviewed Date:** November 20, 2025 **What do you like best about Skalin?** 360° view of customers with customer data from different tools (CRM, messaging, product usage, support…) to provide a complete and centralized view. **What do you dislike about Skalin?** Sometimes a less suitable use for tracking customer groups **What problems is Skalin solving and how is that benefiting you?** Ensure the follow-up of clients who do not spontaneously request our support or account managers by email. ### 34. Finally a truly effective tool for customer relations **Rating:** 5.0/5.0 stars **Reviewed by:** Vincenzo R. | Founder & CEO, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **AI Translated:** This review has been translated from French using AI. **Reviewed Date:** June 04, 2025 **What do you like best about Skalin?** It is simple and offers the main features one would expect from a customer success tool. The Skalin team was also a great help in implementing the tool. Their customer support is always extremely responsive. **What do you dislike about Skalin?** A little bit of "polish" on the interface would be nice, but honestly, it's not a problem at all. **What problems is Skalin solving and how is that benefiting you?** The tool offers us a true dashboard that allows us to manage our Customer Success effectively. ### 35. Tool very easy to use and very useful in our daily life as CSM **Rating:** 5.0/5.0 stars **Reviewed by:** Baptiste P. | CSM Senior, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **AI Translated:** This review has been translated from French using AI. **Reviewed Date:** June 13, 2025 **What do you like best about Skalin?** ease of use many insights widely used by all our teams to monitor the health of our clients and identify action plans attentive to our needs **What do you dislike about Skalin?** Tool not always aligned with our specific needs - like any SAAS **What problems is Skalin solving and how is that benefiting you?** identify at-risk clients and those who do not use all our features ### 36. Skalin = a top-notch CS dashboard + an editor attentive to its clients. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **AI Translated:** This review has been translated from French using AI. **Reviewed Date:** March 14, 2025 **What do you like best about Skalin?** We have recently started using the solution and are not yet taking advantage of all its features (only due to lack of time and not because of the product), but the contribution of Skalin to our daily operations is quite immediate. For a solution provider that is mostly on-premise, centralizing customer information scattered across different systems (CRM, DMS, emails, etc.) is a challenge that Skalin allows us to address in a simple and quick way. The support for implementing the solution was perfect (the frequency of contact and responsiveness to answer questions was perfectly balanced). **What do you dislike about Skalin?** Nothing in particular. Being able to customize the overview of a client a bit more (from the user's side) could be nice (add a logo, etc.). **What problems is Skalin solving and how is that benefiting you?** Centralize the view on customer information scattered across different systems. ### 37. Good CSM solution for SaaS company **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **AI Translated:** This review has been translated from English using AI. **Reviewed Date:** July 03, 2025 **What do you like best about Skalin?** Simplicity. Skalin is simple to use and easy to configure. Skalin has allowed us to help ourselves grow over several years. The integrations are simple and allow for good customer support/CSM tracking. We were also able to monitor our clients' usage and their frequency of use. **What do you dislike about Skalin?** A few bugs because the product is young, but that's the life of SaaS. **What problems is Skalin solving and how is that benefiting you?** Help to become aware of a client's overall situation. ### 38. Intuitive and well-made platform **Rating:** 5.0/5.0 stars **Reviewed by:** Anthony B. | Chef de projet, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **AI Translated:** This review has been translated from French using AI. **Reviewed Date:** June 12, 2025 **What do you like best about Skalin?** The simplicity of use and the quality of the collected indicators **What do you dislike about Skalin?** Not much! The whole is satisfactory. **What problems is Skalin solving and how is that benefiting you?** We were having difficulties gathering all the necessary information for customer tracking, but that's no longer the case thanks to Skalin. ### 39. A good platform that continues to evolve day by day - Great support **Rating:** 4.5/5.0 stars **Reviewed by:** Felix D. | Customer Success Manager, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **AI Translated:** This review has been translated from French using AI. **Reviewed Date:** June 12, 2025 **What do you like best about Skalin?** Connection with Hubspot & retrieval of logins from our platform Quality support! **What do you dislike about Skalin?** The calculation of indicators is managed by the algorithm and is not very transparent, especially for the calculation of the interaction score. But it is evolving positively. **What problems is Skalin solving and how is that benefiting you?** Allows close monitoring of clients' health with a health score based on several parameters. Also allows the creation of playbooks related or unrelated to clients' health. ### 40. Excellent tool **Rating:** 5.0/5.0 stars **Reviewed by:** Rosy O. | Customer Success Manager, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **AI Translated:** This review has been translated from English using AI. **Reviewed Date:** July 01, 2025 **What do you like best about Skalin?** Its ergonomics and the features that are so essential for a CSM's daily life **What do you dislike about Skalin?** Everything is great! The team is responsive and the tools meet our needs. **What problems is Skalin solving and how is that benefiting you?** It allows us to track the health scores of our clients and identify potential churns or ongoing renewals, and to have an overall view of our clients as well as their activities. ### 41. Skalin is the guarantee of optimized client portfolio management **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **AI Translated:** This review has been translated from French using AI. **Reviewed Date:** June 05, 2025 **What do you like best about Skalin?** The recurring tasks, especially in our care follow-up. Not a single client can be forgotten, and synchronization with Hubspot allows for appropriate feedback and centralization of information. Moreover, the support is top-notch and always available for any question. **What do you dislike about Skalin?** We do not use the rating system because it only partially meets our needs. However, this is solely due to our usage requirements. **What problems is Skalin solving and how is that benefiting you?** - Optimized tracking and visibility of client portfolios. - Crucial reminders and playbooks in care and renewal missions. ### 42. A platform made to increase the efficiency of CSMs **Rating:** 5.0/5.0 stars **Reviewed by:** Abdou D. | Team Lead CSM, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **AI Translated:** This review has been translated from French using AI. **Reviewed Date:** June 16, 2025 **What do you like best about Skalin?** Skalin helps us anticipate key actions with our clients (Renewal, churn, Account health, etc.) **What do you dislike about Skalin?** Alerting system to our clients' Slack channel for even more efficiency **What problems is Skalin solving and how is that benefiting you?** the watchword remains helping with proactivity and anticipating the key stages of our customer journey. ### 43. Great Customer Success platform **Rating:** 5.0/5.0 stars **Reviewed by:** Becky R. | VP Customer Success, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** May 27, 2024 **What do you like best about Skalin?** Customer Success Managers value the reports they receive in their newsletters, allowing them to prioritize their actions. From a management perspective, it's straightforward to update, configure, and import data. Most importantly, the ability for us to change the health score criteria on our own allows us to make adjustments as needed, without having to ask Skalin for help every time. Skalin is exceptionally user-friendly. Its simplicity ensures quick set-up and implementation for both administrators and users. The onboarding team answered our questions quickly. We were able to start using the health score as soon as the criteria were entered. **What do you dislike about Skalin?** We already have a CRM with a lot of information about our customers. As Skalin's health score is much more effective when the CSMs log on every day and update the information about their customers, change management is necessary to deal with another tool to help the CSMs with following their customers. **What problems is Skalin solving and how is that benefiting you?** Skalin helps us determine a health score that allows us to prioritize our actions. With a large customer portfolio for each CSM, we cannot follow every client without a tool helping us determine a change in usage. We are able to be proactive. ### 44. Intuitive & reliable CS tool **Rating:** 5.0/5.0 stars **Reviewed by:** Antoine M. | CSM, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** March 14, 2025 **What do you like best about Skalin?** A clear view of your portfolio, automated monitoring via playbooks or alerts. We have completely freed ourselves from hubspot and its cumbersomeness within the CS team. **What do you dislike about Skalin?** Regular upgrades are always welcome! **What problems is Skalin solving and how is that benefiting you?** Customer tracking, healthscore & playbook ### 45. The ideal tool for Customer Success! **Rating:** 5.0/5.0 stars **Reviewed by:** Nicolas H. | CSE, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **AI Translated:** This review has been translated from French using AI. **Reviewed Date:** April 15, 2024 **What do you like best about Skalin?** Skalin is a very good complement to our Hubspot CRM, which was not sufficient for us to have a precise idea of the health of our accounts and to detect alert points. Additionally, the team is really attentive to our feedback and the product evolves quickly. The highlights: - The focus on the needs of the Customer Success team. - The ability to weight a client's score with multiple criteria. - The responsiveness and availability of the team, and the fact that it is a French company. - The tracking of the different phases of onboarding and run for each client. **What do you dislike about Skalin?** There is a lack of native integration with Freshdesk, but this was quickly resolved through specific configuration. **What problems is Skalin solving and how is that benefiting you?** Regular client follow-up allows for being more proactive with them. ### 46. Excellent CS Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Guillaume P. | Customer Success Manager, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a review partner **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** March 19, 2024 **What do you like best about Skalin?** Excellent CS Platform. Skalin is a comprehensive and powerful tool that streamlines and optimizes customer follow-up, making it an invaluable asset in the day-to-day operations of our teams. I highly recommend it to anyone! Skalin was seamlessly integrated, with rapid connections to various internal tools like Salesforce, Gmail, Zendesk, and BackOffice. The customizable Healthscore provides a quick overview of account health, while the comprehensive history of exchanges and activities offers a holistic view of each account, ideal for personalized customer monitoring. Playbooks automate routine CSM tasks such as usage reminders and interaction prompts, freeing up valuable time for other tasks. Thanks to its user-friendly interface and straightforward design, the tool was swiftly implemented within the team. **What do you dislike about Skalin?** I did not see any downside to Skalin for our use. **What problems is Skalin solving and how is that benefiting you?** Skalin was seamlessly integrated, with rapid connections to various internal tools like Salesforce, Gmail, Zendesk, and BackOffice. The customizable Healthscore provides a quick overview of account health, while the comprehensive history of exchanges and activities offers a holistic view of each account, ideal for personalized customer monitoring. ### 47. Essential in our Customer success team **Rating:** 4.5/5.0 stars **Reviewed by:** Servane D. | Customer Success Manager, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through Google One Tap using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** March 15, 2024 **What do you like best about Skalin?** Simple, effective customer follow-up. I use it daily, and frankly, I can't imagine working without it. I've configured everything in Skalin to ensure optimal onboarding for all my customers, making it the cornerstone of my daily workflow. The management of playbooks, the display of daily tasks, the ability to create my own customer journeys—all these features are invaluable. Additionally, the recording of customer interactions is clear and concise. The health score provides a quick overview of where the customer stands, while tags offer immediate access to critical customer information. The activity history on each customer file is also incredibly useful. Lastly, the prompt response to every email sent to the team is truly appreciated! **What do you dislike about Skalin?** nothing at the moment except the frame of the tags which come out of the page when I add them ;) **What problems is Skalin solving and how is that benefiting you?** Simple, effective customer follow-up. I use it daily, and frankly, I can't imagine working without it. I've configured everything in Skalin to ensure optimal onboarding for all my customers, making it the cornerstone of my daily workflow. The management of playbooks, the display of daily tasks, the ability to create my own customer journeys—all these features are invaluable. Additionally, the recording of customer interactions is clear and concise. The health score provides a quick overview of where the customer stands, while tags offer immediate access to critical customer information. The activity history on each customer file is also incredibly useful. Lastly, the prompt response to every email sent to the team is truly appreciated! ### 48. The everyday tool for managing our customers! **Rating:** 5.0/5.0 stars **Reviewed by:** Adeline l. | Head of Customer Success, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** March 28, 2024 **What do you like best about Skalin?** In just a few clicks, I have centralised information for one customer and for all customers as a whole, as well as segmentation information. What's more, it's very visual and easy to use. **What do you dislike about Skalin?** Once you've got a taste for it, you can't do without it! **What problems is Skalin solving and how is that benefiting you?** The daily tool to manage our customers! With just a few clicks, I have centralised information for individual customers and for our entire customer base, including segmentation details. Moreover, it's highly visual and user-friendly. This tool is utilised by the entire CS team, comprising various professionals. Each member incorporates Skalin into their daily workflow: Customer Support Engineers utilise it for onboarding monitoring through playbooks, CSMs monitor health scores via dashboards, and I use it for a comprehensive overview of customers. Its excellence truly stands out. ### 49. An absolute must-have for CS teams **Rating:** 5.0/5.0 stars **Reviewed by:** Guillaume C. | Chief Customer Officer, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** May 30, 2024 **What do you like best about Skalin?** Game Changer for our CSM job. Centralising all the information we need to perform our Customer Success function, on a platform that's easy to deploy and use on a day-to-day basis. **What do you dislike about Skalin?** Nothing specific, the team is reactive when we ask for new features. **What problems is Skalin solving and how is that benefiting you?** Centralising all the relevant data sources to measure accurately our clients' activities on our product. ### 50. SKALIN became the "real" reference views of our customers for day-to-day, monthly, or quarterly review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** April 29, 2024 **What do you like best about Skalin?** Very smooth for implementation with our existing tools (Hubspot/zendesk/0365) - 1 day for integration without dev. competency except for tracking usage API. 1h to train my team and very intuitive to use. Customer Support really available and accurate. My team uses SKALIN for the day-to-day business and monthly or quarterly review **What do you dislike about Skalin?** Help center documentation could be more rich **What problems is Skalin solving and how is that benefiting you?** Aggregates customer data from a variety of sources and highlights 360° customer health trends ## Skalin Discussions - [What is Skalin used for?](https://www.g2.com/discussions/what-is-skalin-used-for) - 1 comment, 1 upvote - [View Skalin pricing details and edition comparison](https://www.g2.com/products/skalin/reviews?section=pricing&secure%5Bexpires_at%5D=2026-10-04+10%3A10%3A56+-0500&secure%5Bsession_id%5D=ea5d5390-ca71-4b73-ac6f-9d51e1e624ab&secure%5Btoken%5D=c5c79dcfc2aae92f7b27bf95adfb2b82754b3591022569cf609142119c3c5645&format=llm_user) ## Skalin Features **Customer Information** - Customer Health Scores - Customer Monitoring - Customer Profiles - Playbooks - Customer Segments - Product Engagement - Surveys - NPS of Customers - Customer Engagement **Predictions** - Churn Risk - Upsell Opportunities - Custom Triggers - Machine Learning **Platform** - Reporting & Dashboards - Third-Party Integrations - Data Import & Export Tools - Workflow Capability - Notifications - Customization - Scalability - Data Security - Performance & Reliability - User, Role, and Access Management - Collaboration Tools - Real-Time Data - Activity Dashboard - Customer Experience Management - Churn Management - Survey/Poll Management - Communication Management - Task Management - Customer Management - Account Management - Renewal Management - Feedback Management - Knowledge Base Management - Revenue Management - Workflow Management - Contact Management - Email Management - Configurable Workflow **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Agentic AI - Customer Success** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Social Media Integration - Multi-Language **Additional Functionality** - Onboarding - Chat/Messaging - Performance Metrics - Activity Tracking - CRM - API - Customer Database - Customizable Templates - Widgets - Win/Loss Analysis - AI Copilot - Event Triggered Actions - Surveys & Feedback - Engagement Tracking - Customer Segmentation - Customizable Reports - Drag & Drop - Customer History - Reporting & Statistics - Reporting/Analytics - Customizable Forms - Customizable Branding - Usage Tracking/Analytics - Multi-Channel Communication - Account Alerts ## Top Skalin Alternatives - [Planhat](https://www.g2.com/products/planhat/reviews) - 4.5/5.0 (949 reviews) - [Gainsight Customer Success](https://www.g2.com/products/gainsight-customer-success/reviews) - 4.5/5.0 (1,729 reviews) - [Vitally](https://www.g2.com/products/vitally/reviews) - 4.5/5.0 (702 reviews)