# Skalin Reviews **Vendor:** Skalin **Category:** [Customer Success Software](https://www.g2.com/categories/customer-success) **Average Rating:** 4.9/5.0 **Total Reviews:** 31 ## About Skalin Skalin helps B2B SaaS better onboard, engage and grow their customers with its 360° view, AI-powered Health Scores and powerful automation capabilities. Main Features: → Opportunities & threats in a single 360° Customer view → Health score to prevent churn and boost upselling → Smart alerts for shifting from reactive to proactive → Playbooks for delivering Success at scale 💻 More info: https://www.skalin.io/ 📅 Book a demo: https://www.skalin.io/book-demo ## Skalin Pros & Cons **What users like:** - Users value the **automation** features of Skalin, enjoying effortless monitoring and a streamlined experience. (1 reviews) - Users value the **proactive portfolio management** of Skalin, enhancing efficiency with automated monitoring and alerts. (1 reviews) ## Skalin Reviews ### 1. Skalin: Efficiency and Simplicity for Proactive Customer Success **Rating:** 4.5/5.0 stars **Reviewed by:** Agathe R. | Customer Success and Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 24, 2025 **What do you like best about Skalin?** Skalin is ideal for a CS team that wants to switch to proactive mode. Clear dashboard, simple implementation, and reliable signals: you gain efficiency without adding complexity. Recommended for any SaaS organization that wants to structure its Customer Success. **What do you dislike about Skalin?** Like any SaaS, it does not always exactly match our way of working, but this does not undermine its overall value. **What problems is Skalin solving and how is that benefiting you?** Skalin centralizes all customer data (usage, interactions, support, CRM) and allows us to have a reliable and real-time view of account health. This helps us prioritize actions, detect risks earlier, structure our processes (onboarding, QBR, follow-ups), and save time on a daily basis. ### 2. Game-Changer for Customer Success Teams **Rating:** 5.0/5.0 stars **Reviewed by:** Lamia M. | Head of Customer Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** June 04, 2025 **What do you like best about Skalin?** - 360° Customer View: Offers a complete and centralised view of every account, making it easy to map CS efforts across teams. - User-Friendly & Easy Integration: Simple and intuitive interface with effortless integration into our existing tech stack, fast to deploy and easy to scale. - Reliable, Customisable Health Score: Health scoring logic is solid yet adaptable, giving us real-time visibility tailored to our business model. - Powerful Playbooks: Enables repeatable and scalable customer journeys, from onboarding to renewal, with automation where it matters most. - Impeccable Customer Support: Fast, knowledgeable, and proactive support that truly partners with us to reach our goals. **What do you dislike about Skalin?** No notable downsides at this stage. Everything works smoothly and as expected. **What problems is Skalin solving and how is that benefiting you?** - Siloed data sources: Skalin deconstructs data silos by integrating customer data into one actionable workspace. - Dormant risk management: We can now identify churn early with predictive health scoring that is linked to our business metrics. - Poor team coordination: Improves team productivity and accountability through streamlined workflows and defined ownership. - Scaling CS operations: Skalin facilitates our growth by automating workflows and data-driven operations. - Limited leadership visibility: Leaders can view real-time dashboards, which display account health, team activity, and revenue impact. ### 3. A simple, effective, and results-oriented CSM platform **Rating:** 4.5/5.0 stars **Reviewed by:** Antoine D. | VP CS, Mid-Market (51-1000 emp.) **Reviewed Date:** June 04, 2025 **What do you like best about Skalin?** We have been using Skalin for several months to drive our Customer Success strategy, and the platform has quickly found its place in our stack. The interface is clear, intuitive, and focused on the essentials. The onboarding was done quickly, without friction. Nicolas is always responsive and attentive to our needs. What I particularly appreciate: The "health score" view that combines usage data, feedback, and weak signals to anticipate risks. Finally, the seamless integration with HubSpot, which allows us to have a unified view of the customer. **What do you dislike about Skalin?** We would like to have more visibility on the roadmap and upcoming releases. This would allow us to better anticipate changes and plan for the long term with the platform. **What problems is Skalin solving and how is that benefiting you?** Skalin allows us to unify our Customer Success management on a single platform. We can easily adapt our strategies according to our client types (low touch, mid touch, high touch) without complicating our processes. The platform also helps us standardize customer data, which streamlines collaboration between the CSMs. Finally, Skalin structures our approach: the playbooks, account plans, and signals allow us to have a consistent and actionable follow-up for each client, without overburdening the teams. ### 4. The tool that replaces a CMS **Rating:** 5.0/5.0 stars **Reviewed by:** Laura K. | CSM, Small-Business (50 or fewer emp.) **Reviewed Date:** July 04, 2025 **What do you like best about Skalin?** In Skalin, we can monitor the health status of all our clients. This health status can be adjusted according to the different types of clients, which is very practical. And above all, with the team, we have our tasks that appear every day based on the settings of our playbooks, so we call the clients we need to call and not those we prefer or others. We no longer play the firefighter! **What do you dislike about Skalin?** Nothing to report on the Skalin solution, it meets our needs. **What problems is Skalin solving and how is that benefiting you?** It allows us to be ultra-efficient in tracking our clients. We log in, we know what we have to do. Moreover, we have a very clear view of our portfolio, with plenty of possible filters. We put tags on our clients that correspond to attributes, some are automatically retrieved from our back office and some are added manually, and this allows for numerous filters. ### 5. Super key tool, quick to deploy, and effective for tracking your customer base at its best! **Rating:** 5.0/5.0 stars **Reviewed by:** Thibaut C. | Customer Succes Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** June 06, 2025 **What do you like best about Skalin?** Skalin has been a valuable ally for our company for several years. The tool is easy to use, intuitive, and allows us to track the progress of our clients and act more proactively. Many elements are calculated automatically, which makes the tool very quick to master, without requiring extensive setup. We integrated it into our existing tool stack very easily. The CS team used it extensively on a daily basis, and many processes were implemented thanks to Skalin. Nicolas was very attentive and helped us make the most of the different facets of Skalin. **What do you dislike about Skalin?** The disadvantages of its advantages: the calculation of certain variables is managed "by default" and is not customizable, which can be limiting when trying to achieve more precision or granularity. **What problems is Skalin solving and how is that benefiting you?** Skalin allows for an overview of the health of our client portfolio, and to obtain details on usage, interactions, subscriptions, and all critical data to know how to act best to retain our clients. ### 6. Skalin for CS team **Rating:** 5.0/5.0 stars **Reviewed by:** Nicolas C. | Head of Customer Success and Renewal, Mid-Market (51-1000 emp.) **Reviewed Date:** June 04, 2025 **What do you like best about Skalin?** Very easy to use. The product logic is clear, and the integrations with other systems are very smooth. A well-thought-out set of features. There isn’t an overwhelming number of features, yet I almost never found myself stuck due to missing functionality. The platform is always up and running. Competitive pricing. **What do you dislike about Skalin?** It would be nice to be able to filter the view by column values, rather than by tags only. **What problems is Skalin solving and how is that benefiting you?** Skalin allows me to have a filtered view of my company’s customer portfolio and a 360-degree view of each customer. This enables me to extract valuable information from the customer base, spot trends, and anticipate and prevent churn. ### 7. Excellent tool to optimize customer relations. **Rating:** 5.0/5.0 stars **Reviewed by:** Adrian J. | Client Sucess Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 04, 2025 **What do you like best about Skalin?** Skalin allows the implementation of a large number of automations, which significantly relieves teams from time-consuming tasks. The tool also offers detailed analyses by client, based on several customizable metrics, which facilitates the monitoring and understanding of each client's reality. **What do you dislike about Skalin?** Nothing to report to date, the tool is suitable for use. **What problems is Skalin solving and how is that benefiting you?** Skalin allows for the processing of a large volume of information automatically, saving valuable time and ensuring that important signals in the analysis of customer accounts are not missed. Once the information is processed, the ability to create playbooks greatly optimizes customer follow-up by automating a large part of the onboarding steps and the lifecycle in a structured and comprehensive manner. ### 8. Centralized and Powerful 360° Client View **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2025 **What do you like best about Skalin?** 360° view of customers with customer data from different tools (CRM, messaging, product usage, support…) to provide a complete and centralized view. **What do you dislike about Skalin?** Sometimes a less suitable use for tracking customer groups **What problems is Skalin solving and how is that benefiting you?** Ensure the follow-up of clients who do not spontaneously request our support or account managers by email. ### 9. Finally a truly effective tool for customer relations **Rating:** 5.0/5.0 stars **Reviewed by:** Vincenzo R. | Founder & CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** June 04, 2025 **What do you like best about Skalin?** It is simple and offers the main features one would expect from a customer success tool. The Skalin team was also a great help in implementing the tool. Their customer support is always extremely responsive. **What do you dislike about Skalin?** A little bit of "polish" on the interface would be nice, but honestly, it's not a problem at all. **What problems is Skalin solving and how is that benefiting you?** The tool offers us a true dashboard that allows us to manage our Customer Success effectively. ### 10. Exceptional fluidity and responsiveness of the CSM **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Mid-Market (51-1000 emp.) **Reviewed Date:** November 19, 2025 **What do you like best about Skalin?** Fluidity and responsiveness of CSM. The possibility of implementing automations. **What do you dislike about Skalin?** Some bugs that can sometimes call into question the credibility of automations but are resolved very quickly. **What problems is Skalin solving and how is that benefiting you?** Mainly on bugs related to Playbooks. Skalin helps to better understand how to optimize their use according to the company's strategy. ### 11. Tool very easy to use and very useful in our daily life as CSM **Rating:** 5.0/5.0 stars **Reviewed by:** Baptiste P. | CSM Senior, Mid-Market (51-1000 emp.) **Reviewed Date:** June 13, 2025 **What do you like best about Skalin?** ease of use many insights widely used by all our teams to monitor the health of our clients and identify action plans attentive to our needs **What do you dislike about Skalin?** Tool not always aligned with our specific needs - like any SAAS **What problems is Skalin solving and how is that benefiting you?** identify at-risk clients and those who do not use all our features ### 12. Skalin = a top-notch CS dashboard + an editor attentive to its clients. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** March 14, 2025 **What do you like best about Skalin?** We have recently started using the solution and are not yet taking advantage of all its features (only due to lack of time and not because of the product), but the contribution of Skalin to our daily operations is quite immediate. For a solution provider that is mostly on-premise, centralizing customer information scattered across different systems (CRM, DMS, emails, etc.) is a challenge that Skalin allows us to address in a simple and quick way. The support for implementing the solution was perfect (the frequency of contact and responsiveness to answer questions was perfectly balanced). **What do you dislike about Skalin?** Nothing in particular. Being able to customize the overview of a client a bit more (from the user's side) could be nice (add a logo, etc.). **What problems is Skalin solving and how is that benefiting you?** Centralize the view on customer information scattered across different systems. ### 13. Good CSM solution for SaaS company **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** July 03, 2025 **What do you like best about Skalin?** Simplicity. Skalin is simple to use and easy to configure. Skalin has allowed us to help ourselves grow over several years. The integrations are simple and allow for good customer support/CSM tracking. We were also able to monitor our clients' usage and their frequency of use. **What do you dislike about Skalin?** A few bugs because the product is young, but that's the life of SaaS. **What problems is Skalin solving and how is that benefiting you?** Help to become aware of a client's overall situation. ### 14. Intuitive and well-made platform **Rating:** 5.0/5.0 stars **Reviewed by:** Anthony B. | Chef de projet, Small-Business (50 or fewer emp.) **Reviewed Date:** June 12, 2025 **What do you like best about Skalin?** The simplicity of use and the quality of the collected indicators **What do you dislike about Skalin?** Not much! The whole is satisfactory. **What problems is Skalin solving and how is that benefiting you?** We were having difficulties gathering all the necessary information for customer tracking, but that's no longer the case thanks to Skalin. ### 15. A good platform that continues to evolve day by day - Great support **Rating:** 4.5/5.0 stars **Reviewed by:** Felix D. | Customer Success Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 12, 2025 **What do you like best about Skalin?** Connection with Hubspot & retrieval of logins from our platform Quality support! **What do you dislike about Skalin?** The calculation of indicators is managed by the algorithm and is not very transparent, especially for the calculation of the interaction score. But it is evolving positively. **What problems is Skalin solving and how is that benefiting you?** Allows close monitoring of clients' health with a health score based on several parameters. Also allows the creation of playbooks related or unrelated to clients' health. ### 16. Excellent tool **Rating:** 5.0/5.0 stars **Reviewed by:** Rosy O. | Customer Success Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 01, 2025 **What do you like best about Skalin?** Its ergonomics and the features that are so essential for a CSM's daily life **What do you dislike about Skalin?** Everything is great! The team is responsive and the tools meet our needs. **What problems is Skalin solving and how is that benefiting you?** It allows us to track the health scores of our clients and identify potential churns or ongoing renewals, and to have an overall view of our clients as well as their activities. ### 17. Skalin is the guarantee of optimized client portfolio management **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** June 05, 2025 **What do you like best about Skalin?** The recurring tasks, especially in our care follow-up. Not a single client can be forgotten, and synchronization with Hubspot allows for appropriate feedback and centralization of information. Moreover, the support is top-notch and always available for any question. **What do you dislike about Skalin?** We do not use the rating system because it only partially meets our needs. However, this is solely due to our usage requirements. **What problems is Skalin solving and how is that benefiting you?** - Optimized tracking and visibility of client portfolios. - Crucial reminders and playbooks in care and renewal missions. ### 18. A platform made to increase the efficiency of CSMs **Rating:** 5.0/5.0 stars **Reviewed by:** Abdou D. | Team Lead CSM, Small-Business (50 or fewer emp.) **Reviewed Date:** June 16, 2025 **What do you like best about Skalin?** Skalin helps us anticipate key actions with our clients (Renewal, churn, Account health, etc.) **What do you dislike about Skalin?** Alerting system to our clients' Slack channel for even more efficiency **What problems is Skalin solving and how is that benefiting you?** the watchword remains helping with proactivity and anticipating the key stages of our customer journey. ### 19. Great Customer Success platform **Rating:** 5.0/5.0 stars **Reviewed by:** Becky R. | VP Customer Success, Mid-Market (51-1000 emp.) **Reviewed Date:** May 27, 2024 **What do you like best about Skalin?** Customer Success Managers value the reports they receive in their newsletters, allowing them to prioritize their actions. From a management perspective, it's straightforward to update, configure, and import data. Most importantly, the ability for us to change the health score criteria on our own allows us to make adjustments as needed, without having to ask Skalin for help every time. Skalin is exceptionally user-friendly. Its simplicity ensures quick set-up and implementation for both administrators and users. The onboarding team answered our questions quickly. We were able to start using the health score as soon as the criteria were entered. **What do you dislike about Skalin?** We already have a CRM with a lot of information about our customers. As Skalin's health score is much more effective when the CSMs log on every day and update the information about their customers, change management is necessary to deal with another tool to help the CSMs with following their customers. **What problems is Skalin solving and how is that benefiting you?** Skalin helps us determine a health score that allows us to prioritize our actions. With a large customer portfolio for each CSM, we cannot follow every client without a tool helping us determine a change in usage. We are able to be proactive. ### 20. Intuitive & reliable CS tool **Rating:** 5.0/5.0 stars **Reviewed by:** Antoine M. | CSM, Mid-Market (51-1000 emp.) **Reviewed Date:** March 14, 2025 **What do you like best about Skalin?** A clear view of your portfolio, automated monitoring via playbooks or alerts. We have completely freed ourselves from hubspot and its cumbersomeness within the CS team. **What do you dislike about Skalin?** Regular upgrades are always welcome! **What problems is Skalin solving and how is that benefiting you?** Customer tracking, healthscore & playbook ### 21. The ideal tool for Customer Success! **Rating:** 5.0/5.0 stars **Reviewed by:** Nicolas H. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 15, 2024 **What do you like best about Skalin?** Skalin is a very good complement to our Hubspot CRM, which was not sufficient for us to have a precise idea of the health of our accounts and to detect alert points. Additionally, the team is really attentive to our feedback and the product evolves quickly. The highlights: - The focus on the needs of the Customer Success team. - The ability to weight a client's score with multiple criteria. - The responsiveness and availability of the team, and the fact that it is a French company. - The tracking of the different phases of onboarding and run for each client. **What do you dislike about Skalin?** There is a lack of native integration with Freshdesk, but this was quickly resolved through specific configuration. **What problems is Skalin solving and how is that benefiting you?** Regular client follow-up allows for being more proactive with them. ### 22. Excellent CS Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Guillaume P. | Customer Success Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 19, 2024 **What do you like best about Skalin?** Excellent CS Platform. Skalin is a comprehensive and powerful tool that streamlines and optimizes customer follow-up, making it an invaluable asset in the day-to-day operations of our teams. I highly recommend it to anyone! Skalin was seamlessly integrated, with rapid connections to various internal tools like Salesforce, Gmail, Zendesk, and BackOffice. The customizable Healthscore provides a quick overview of account health, while the comprehensive history of exchanges and activities offers a holistic view of each account, ideal for personalized customer monitoring. Playbooks automate routine CSM tasks such as usage reminders and interaction prompts, freeing up valuable time for other tasks. Thanks to its user-friendly interface and straightforward design, the tool was swiftly implemented within the team. **What do you dislike about Skalin?** I did not see any downside to Skalin for our use. **What problems is Skalin solving and how is that benefiting you?** Skalin was seamlessly integrated, with rapid connections to various internal tools like Salesforce, Gmail, Zendesk, and BackOffice. The customizable Healthscore provides a quick overview of account health, while the comprehensive history of exchanges and activities offers a holistic view of each account, ideal for personalized customer monitoring. ### 23. Essential in our Custumer success team **Rating:** 4.5/5.0 stars **Reviewed by:** Servane D. | Customer Success Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 15, 2024 **What do you like best about Skalin?** Simple, effective customer follow-up. I use it daily, and frankly, I can't imagine working without it. I've configured everything in Skalin to ensure optimal onboarding for all my customers, making it the cornerstone of my daily workflow. The management of playbooks, the display of daily tasks, the ability to create my own customer journeys—all these features are invaluable. Additionally, the recording of customer interactions is clear and concise. The health score provides a quick overview of where the customer stands, while tags offer immediate access to critical customer information. The activity history on each customer file is also incredibly useful. Lastly, the prompt response to every email sent to the team is truly appreciated! **What do you dislike about Skalin?** nothing at the moment except the frame of the tags which come out of the page when I add them ;) **What problems is Skalin solving and how is that benefiting you?** Simple, effective customer follow-up. I use it daily, and frankly, I can't imagine working without it. I've configured everything in Skalin to ensure optimal onboarding for all my customers, making it the cornerstone of my daily workflow. The management of playbooks, the display of daily tasks, the ability to create my own customer journeys—all these features are invaluable. Additionally, the recording of customer interactions is clear and concise. The health score provides a quick overview of where the customer stands, while tags offer immediate access to critical customer information. The activity history on each customer file is also incredibly useful. Lastly, the prompt response to every email sent to the team is truly appreciated! ### 24. The everyday tool for managing our customers! **Rating:** 5.0/5.0 stars **Reviewed by:** Adeline l. | Head of Customer Success, Small-Business (50 or fewer emp.) **Reviewed Date:** March 28, 2024 **What do you like best about Skalin?** In just a few clicks, I have centralised information for one customer and for all customers as a whole, as well as segmentation information. What's more, it's very visual and easy to use. **What do you dislike about Skalin?** Once you've got a taste for it, you can't do without it! **What problems is Skalin solving and how is that benefiting you?** The daily tool to manage our customers! With just a few clicks, I have centralised information for individual customers and for our entire customer base, including segmentation details. Moreover, it's highly visual and user-friendly. This tool is utilised by the entire CS team, comprising various professionals. Each member incorporates Skalin into their daily workflow: Customer Support Engineers utilise it for onboarding monitoring through playbooks, CSMs monitor health scores via dashboards, and I use it for a comprehensive overview of customers. Its excellence truly stands out. ### 25. An absolute must-have for CS teams **Rating:** 5.0/5.0 stars **Reviewed by:** Guillaume C. | Chief Customer Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** May 30, 2024 **What do you like best about Skalin?** Game Changer for our CSM job. Centralising all the information we need to perform our Customer Success function, on a platform that's easy to deploy and use on a day-to-day basis. **What do you dislike about Skalin?** Nothing specific, the team is reactive when we ask for new features. **What problems is Skalin solving and how is that benefiting you?** Centralising all the relevant data sources to measure accurately our clients' activities on our product. ### 26. SKALIN became the "real" reference views of our customers for daytoday, monthly or quaterly review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** April 29, 2024 **What do you like best about Skalin?** very smooth for implementation with our existing tools (Hubspot/zendesk/0365) - 1 day for integration without dev. competency except for tracking usage API. 1h to train my team and very intuitive to use. Customer Support really available and accurate My team use SKALIN for the day to day business and monthly or quaterly review **What do you dislike about Skalin?** helpcenter documentation could be more rich **What problems is Skalin solving and how is that benefiting you?** Aggregates customer data from a variety of sources and highlights 360° customer health trends ### 27. A tool that greatly facilitates the role of a customer success manager ! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 12, 2024 **What do you like best about Skalin?** Great tool! Skalin saves us a significant amount of time and facilitates the establishment of long-term projects for our customer care assignments. It also allows us to anticipate and manage future renewals as efficiently as possible. Overall, we are extremely satisfied with the tool! Integration was swift. The product is incredibly user-friendly and intuitive! We use it on a daily basis, and the task and playbook features are meticulously designed, enabling us to track progress and strategise our next customer care actions effectively. **What do you dislike about Skalin?** Nothing to complain about, the tool is great and there are new features being added all the time. **What problems is Skalin solving and how is that benefiting you?** Monitoring specific processes and recurring tasks ### 28. Top-of-the-range software for CSM. Simplified monitoring of our customers' activity. **Rating:** 5.0/5.0 stars **Reviewed by:** Valentin G. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 12, 2024 **What do you like best about Skalin?** Skalin allows us to have a proactive approach towards our customers. Once set up, it requires minimal maintenance ! **What do you dislike about Skalin?** I feel like it would benefit Skalin users if more excel or csv exports were made available. **What problems is Skalin solving and how is that benefiting you?** Skalin allows us to centralize information about our customers and the usage they have of our tool. ### 29. Great CSM tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 12, 2024 **What do you like best about Skalin?** We've been using Skalin for a few months now, and we are extremely satisfied with it. It has allowed us to organise our CSM team effectively and maintain 360° visibility of all our accounts. No more spreadsheets and HubSpot. **What do you dislike about Skalin?** The capacity of personalisation can be a bit limited. **What problems is Skalin solving and how is that benefiting you?** Follow the renewal Analyse customer interactions Using playbooks for our low touch customer ### 30. A truly agile solution that fully meets our needs **Rating:** 5.0/5.0 stars **Reviewed by:** David B. | Success Partner Manager , Mid-Market (51-1000 emp.) **Reviewed Date:** April 22, 2022 **What do you like best about Skalin?** In addition to the ergonomics of the software which is particularly pleasant, the ease of appropriation and skill development is remarkable. In a few days, Skalin has become the essential tool for managing our CSM activity, but also on a daily basis thanks to the monitoring of actions and immediate access to exchanges with customers as well as their use of our solutions. The follow-up and alert emails sent each week are also very valuable. **What do you dislike about Skalin?** A good product is constantly evolving and Skalin is particularly responsive to requests for changes, so we hope soon to be able to benefit from monitoring by our teams according to the objectives defined (health score, number of interactions) as well as the ability to manage "multi-solution" customers, which is our case (need for a health score per solution in particular). **What problems is Skalin solving and how is that benefiting you?** Sharing real-time information about all customers. Direct access to exchanges (mails, telephone, meetings, other) and to the uses of our client applications. Structuring of customer action plans according to standardized models. ### 31. Skalin helps us be more proactive with our clients **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** October 01, 2021 **What do you like best about Skalin?** Skalin is designed for Customer Success teams in start-ups. Skalin's team is very helpful and has implemented several features following our feedbacks. **What do you dislike about Skalin?** Nothing special, the few features that were missing at first have been implemented quickly. **What problems is Skalin solving and how is that benefiting you?** We can anticipate our renewals more efficiently and be more proactive with our clients ## Skalin Discussions - [What is Skalin used for?](https://www.g2.com/discussions/what-is-skalin-used-for) - [View Skalin pricing details and edition comparison](https://www.g2.com/products/skalin/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-14+04%3A49%3A42+-0500&secure%5Bsession_id%5D=83a061b5-fab4-4328-b04c-2da066237f59&secure%5Btoken%5D=2a8858d94f90f2972f6b06e12eeba8277dda68a3ab106b40c632f6ea7a27ed27&format=llm_user) ## Skalin Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Chargebee](https://www.g2.com/products/chargebee/reviews) - [Fin](https://www.g2.com/products/fin/reviews) - [Google Meet](https://www.g2.com/products/google-meet/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) - [Slack](https://www.g2.com/products/slack/reviews) ## Skalin Features **Customer Information** - Customer Health Scores - Customer Monitoring - Customer Profiles - Playbooks - Customer Segments - Product Engagement - Surveys **Predictions** - Churn Risk - Upsell Opportunities - Custom Triggers - Machine Learning **Platform** - Reporting & Dashboards - API & Integrations - Data Import & Export Tools - Workflow Capability - Notifications - Customization - Scalability - Data Security - Performance & Reliability - User, Role, and Access Management **Generative AI** - AI Text Summarization **Agentic AI - Customer Success** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance ## Top Skalin Alternatives - [Planhat](https://www.g2.com/products/planhat/reviews) - 4.5/5.0 (914 reviews) - [Gainsight Customer Success](https://www.g2.com/products/gainsight-customer-success/reviews) - 4.5/5.0 (1,649 reviews) - [Vitally](https://www.g2.com/products/vitally/reviews) - 4.5/5.0 (687 reviews)