Best Customer Self-Service Software - Page 18
Customer self-service software provides a platform for end users, prospects, or customers to access information and perform tasks without the need for live chat or customer support representatives. Companies utilize these tools to provide around-the-clock support for customers and website visitors to find information or troubleshoot product issues on their own. By empowering users to resolve issues quickly and independently, self-service solutions enhance customer satisfaction and improve service agents’ productivity.
Customer self-service is a common feature of help desk software. These products provide support in a variety of ways. Most solutions enable businesses to create branded knowledge bases or help centers where customers can browse tutorials and articles that answer frequently asked questions (FAQs). Many products also offer tools for creating digital chatbots, which integrate with live chat software and other digital channels to interact with customers, resolve simple requests, and answer commonly asked questions. Similarly, some customer self-service tools enable businesses to build and deploy voice chatbots (also known as conversational IVR) to provide self-service options to customers over the phone. Contextual guidance solutions, such as digital adoption platforms, offer on-screen guidance to help customers complete tasks without the assistance of a customer support agent.
To qualify for inclusion in the Customer Self-Service category, a product must:
Featured Customer Self-Service Software At A Glance
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- Overview
- User Satisfaction
- Seller Details
Brainfish is an AI-powered help center platform that uses natural language processing to provide instant answers to customer service questions. Brainfish uses machine learning algorithms to analyze c
- 100% Small-Business
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Brexa is the simplest CRM for sales, appointment scheduling, invoicing, Live chat & customer management.
- 100% Small-Business
- Overview
- User Satisfaction
- Seller Details
Caffeinated CX is an AI cx tool that helps customer support teams solve tickets 10x faster. . On average support reps are able to answer 3x as many tickets using our software. We don’t respond for you
- 100% Small-Business
- Overview
- User Satisfaction
- Seller Details
Connect with your customers at scale using OBD, IBD, Missed Call, Customized IVRs along with VMN (virtual mobile number) and Toll-Free numbers.
- 100% Mid-Market
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Create a support agent trained on your content and back-end data. Let it handle all customer questions, from realtime inventory information to document generation. Boost your customer service and cut
- 100% Small-Business
- Overview
- User Satisfaction
- Seller Details
Create an online community for support & feedback that customers
- 50% Enterprise
- 50% Small-Business
533 Twitter followers
- Overview
- User Satisfaction
- Seller Details
EasyVista Self Help is a powerful self-service platform that enables you to easily create, deliver, and measure guided knowledge flows that empower employees, customers, and staff to get the answers t
- 100% Mid-Market
1,279 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Empolis Knowledge Express® is a digital knowledge platform that centralizes access to company-wide knowledge and data sources, connects the right people with each other and boosts team performance. Th
- 50% Enterprise
- 50% Small-Business
343 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
An easy-to-use platform that helps brands develop smart chatbots to attract and retain customers. With this platform, you can automate and scale consumer interactions on the most popular messaging cha
- 83% Small-Business
- 17% Mid-Market
337 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Eyelet is a modern no-code product adoption solution that increases user activation and retention while reducing churn and support fatigue using interactive guides and walkthroughs. Eyelet allows you
- 100% Small-Business
- Overview
- User Satisfaction
- Seller Details
Fluid Topics is an Enterprise Knowledge Platform that transforms product content into smart, actionable knowledge, redefining how users search, discover, read, navigate, and interact with information.
- 100% Enterprise
- Overview
- User Satisfaction
- Seller Details
We have nothing to do with the buses. We make software that helps many people to work more efficiently and communicate faster.
- 100% Small-Business
172 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
HaloCRM is an all-inclusive customer service platform for exceptional support teams. HaloCRM gives you the power to unify your customer communications into a scalable tool, with powerful out-of-the-bo
- 75% Small-Business
- 25% Mid-Market
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Get the power to communicate with your audiences, customers, clients, or desired ones asynchronously with the most personalized communication system using video messaging, voice messaging, text messag
- 200% Mid-Market
159 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Help Sumo is more affordable, easier to setup and use, and designed mainly for small and medium sized business. Help Sumo includes a built in Knowledge Base which allows your Service Desk staff to qui
- 50% Mid-Market
