--- title: EasyVista Self Help Reviews meta\_title: 'EasyVista Self Help Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter reviews by the users' company size, role or industry to find out how EasyVista Self Help works for a business like yours. aggregate\_rating: rating\_value: 3.5 review\_count: 1 scale: '5' date\_modified: '2026-06-10' parent\_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # EasyVista Self Help Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by EasyVista Self Help but has limited features. Are you part of the EasyVista Self Help team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! EasyVista Self Help is a powerful self-service platform that enables you to easily create, deliver, and measure guided knowledge flows that empower employees, customers, and staff to get the answers they need easily, without contacting the service desk or customer service. Going beyond traditional knowledge base articles, EasyVista Self Help enables your organization to create an interactive knowledge experience that is dynamic and contextualized to a given user’s needs, which allows users to interact with knowledge the same way they would interact with a human – with a conversational approach – enabling a more engaging experience for the user. * * * Seller [EasyVista](https://www.g2.com/sellers/easyvista) Discussions [EasyVista Self Help Community](https://www.g2.com/products/easyvista-self-help/discuss) Languages Supported English, French, Italian, Portuguese, Spanish Overview by Gigi Walsh Show More ## Top-Rated Alternatives [ ![Agentforce Service (formerly Salesforce Service Cloud)](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Agentforce Service (formerly Salesforce Service Cloud)") Agentforce Service (formerly Salesforce Service Cloud) 4.4/5(7,358) ](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) [ ![Zoho Desk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zoho Desk") Zoho Desk 4.4/5(7,886) ](https://www.g2.com/products/zoho-desk/reviews) [ ![Zendesk for Customer Service](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zendesk for Customer Service") Zendesk for Customer Service 4.3/5(7,056) ](https://www.g2.com/products/zendesk-for-customer-service/reviews) [ View All Alternatives ](https://www.g2.com/products/easyvista-self-help/competitors/alternatives) ![Verified User in Telecommunications](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Telecommunications") UT Verified User in Telecommunications Mid-Market (51-1000 emp.) 2/20/2024 "Easy to alert IT of Service Issues or to add information for HR" 3.5/5 What do you like best about EasyVista Self Help? The easiest function for me is automatically getting an issue to the correct department to handle it. Documentation is easy to attach. Review collected by and hosted on G2.com. What do you dislike about EasyVista Self Help? There should be a short cut for non tech team members to assist lesser issues. Review collected by and hosted on G2.com. What problems is EasyVista Self Help solving and how is that benefiting you? Issues are tracked in a simple and efficient method. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ### There are not enough reviews of EasyVista Self Help for G2 to provide buying insight. Below are some alternatives with more reviews: [ 1 ![Agentforce Service (formerly Salesforce Service Cloud) Logo](https://images.g2crowd.com/uploads/product/hd_favicon/e2170cb2fb1e97e4b23447ad004fa376/agentforce-service-formerly-salesforce-service-cloud.svg "Agentforce Service (formerly Salesforce Service Cloud) Logo") Agentforce Service (formerly Salesforce Service Cloud) 4.4 (7,358) Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform. ](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews "Agentforce Service (formerly Salesforce Service Cloud)")[ 2 ![Zoho Desk Logo](https://images.g2crowd.com/uploads/product/hd_favicon/a802fffb70d9aa2eac634f166fa8b824/zoho-desk.svg "Zoho Desk Logo") Zoho Desk 4.4 (7,886) Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily. ](https://www.g2.com/products/zoho-desk/reviews "Zoho Desk")[ 3 ![Zendesk for Customer Service Logo](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg "Zendesk for Customer Service Logo") Zendesk for Customer Service 4.3 (7,056) Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—from self-service to agents and admins—improving efficiency at scale. Zendesk equips agents with tools, insights, and context to deliver personalized service across all channels, including social messaging, phone, and email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1800+ apps under one platform. Zendesk QA uses AI to evaluate and improve agent performance, while Workforce Management optimizes scheduling and productivity to ensure readiness during peak times. The solution is easy to implement and adjust without needing IT or developers. Zendesk’s mission is to simplify business complexity and enable meaningful customer connections for companies of all sizes. Serving 130K+ global brands in 30+ languages, Zendesk is headquartered in San Francisco with offices worldwide. ](https://www.g2.com/products/zendesk-for-customer-service/reviews "Zendesk for Customer Service")[ 4 ![Talkdesk Logo](https://images.g2crowd.com/uploads/product/hd_favicon/e5d8a3a3c9ff90541ffb5e4cf13b063f/talkdesk.svg "Talkdesk Logo") Talkdesk 4.4 (2,596) Talkdesk® is a global cloud contact center leader for customer-obsessed companies. Talkdesk believes that better customer experiences start with AI. With automation-first customer experience solutions, Talkdesk customers can optimize their most critical customer service processes. Talkdesk's speed of innovation, deep vertical expertise, and global footprint reflect its commitment to ensuring that businesses everywhere can deliver better customer experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes. Over 1,300 innovative companies worldwide, including BankUnited, Canon, Evara Health, IBM, Michaels, Novobanco, On Running, and Teka, partner with Talkdesk to deliver a better way to excellent customer experience. ](https://www.g2.com/products/talkdesk/reviews "Talkdesk")[ 5 ![NICE CXone Logo](https://images.g2crowd.com/uploads/product/hd_favicon/7bd619f3d579628eacc5bbf828c6f8f3/nice-cxone.svg "NICE CXone Logo") NICE CXone 4.3 (1,730) NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes. ](https://www.g2.com/products/nice-cxone/reviews "NICE CXone")[ 6 ![Sprinklr Service Logo](https://images.g2crowd.com/uploads/product/hd_favicon/a2ce1b21175e0b78b2a94636195c0bc0/sprinklr-service.svg "Sprinklr Service Logo") Sprinklr Service 4.3 (753) Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables seamless customer & agent experience across 30+ digital, social and voice channels, and delivers real-time actionable & scalable insights – eliminating the need for any other point solution. ](https://www.g2.com/products/sprinklr-service/reviews "Sprinklr Service")[ 7 ![Ozonetel Logo](https://images.g2crowd.com/uploads/product/hd_favicon/f2d24ddcc42f071094777a049ecccae3/ozonetel.svg "Ozonetel Logo") Ozonetel 4.6 (625) Ozonetel CloudAgent is designed to enable users to deliver the service their customers demand. ](https://www.g2.com/products/ozonetel/reviews "Ozonetel")[ 8 ![Document360 Logo](https://images.g2crowd.com/uploads/product/hd_favicon/b872c1cb242b0087c09d41abdeb977a3/document360.svg "Document360 Logo") Document360 4.7 (542) Document360 helps your team create, collaborate, and publish a self-service knowledge base for your software with ease ](https://www.g2.com/products/document360/reviews "Document360")[ 9 ![ServiceNow Customer Service Management Logo](https://images.g2crowd.com/uploads/product/hd_favicon/c7ed381b8103a08f610090492732a5fe/servicenow-customer-service-management.svg "ServiceNow Customer Service Management Logo") ServiceNow Customer Service Management 4.4 (498) ServiceNow CSM enhances every aspect of the customer lifecycle by utilizing AI-driven capabilities to optimize omnichannel self-service and improve issue resolution. It automates customer operations across departments and empowers agents with real-time intelligence and productivity tools. Key features and capabilities include: AI Agents: Handle routine tasks and complete processes autonomously, freeing up human agent time and scaling the call center operations 24/7. Self-Service: Empower customers with AI-powered conversational chat to get answers and take action quickly. Guide customers through personalized action steps across various channels such as chat, portals, and catalogs. Agent Workspace: Provide a single, configurable workspace integrated across channels for a holistic customer view. AI-powered case summaries, guided playbooks, and recommendations make it fast and easy to provide excellent service. Case Management: Seamlessly orchestrate complex customer issues across departments to boost resolution times and customer satisfaction with a unified data model and automated workflows. Knowledge Management: Allow AI Agents to create and share relevant knowledge articles and case summaries quickly with both human agents and customers. Predictive Intelligence: Use AI to anticipate customer needs, automate resolutions, and reduce case volume. Deliver smart, proactive service to achieve value faster. ServiceNow CSM unifies people, processes, and data, ensuring seamless and effective service delivery that leverages AI to enhance customer satisfaction and reduce operational costs. ](https://www.g2.com/products/servicenow-customer-service-management/reviews "ServiceNow Customer Service Management")[ 10 ![Helpjuice Logo](https://images.g2crowd.com/uploads/product/hd_favicon/1487566475/helpjuice.jpg "Helpjuice Logo") Helpjuice 4.7 (380) Helpjuice’s easy-to-use and most powerful knowledge base software is designed from the ground up to help you scale your customer support, and, collaborate better with your team. ](https://www.g2.com/products/helpjuice/reviews "Helpjuice") [Show More](#) ##### Pricing Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more. [ View More Pricing Information ](https://www.g2.com/products/easyvista-self-help/pricing) ##### Categories on G2 [Customer Self-Service](https://www.g2.com/categories/customer-self-service)[Contact Center Knowledge Base](https://www.g2.com/categories/contact-center-knowledge-base) ##### Explore More [Which Brightpearl Consulting partners best support cross-functional team communication during rollout?](https://www.g2.com/discussions/which-brightpearl-consulting-partners-best-support-cross-functional-team-communication-during-rollout)[Which amusement park management software solutions organize customer and guest information with RSVPs and waivers?](https://www.g2.com/discussions/which-amusement-park-management-software-solutions-organize-customer-and-guest-information-with-rsvps-and-waivers)[What's the best digital communications governance software for a mid-size company that's all on Microsoft 365 and Teams?](https://www.g2.com/discussions/what-s-the-best-digital-communications-governance-software-for-a-mid-size-company-that-s-all-on-microsoft-365-and-teams) [What compliance training platforms connect with HRIS and LMS systems so completion tracking and reporting happen automatically without manual data exports?](https://www.g2.com/discussions/what-compliance-training-platforms-connect-with-hris-and-lms-systems-so-completion-tracking-and-reporting-happen-automatically-without-manual-data-exports)[Recommendations for auto dialer software](https://www.g2.com/discussions/recommendations-for-auto-dialer-software)[Best Webinar Platforms](https://www.g2.com/discussions/what-are-the-best-webinar-platforms-in-your-opinion) [Show MoreShow Less](javascript:void(0);)