---
title: GREYHOUND CRM Reviews
meta_title: 'GREYHOUND CRM Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how GREYHOUND CRM works for a business like yours.
aggregate_rating:
  rating_value: 3.0
  review_count: 1
  scale: '5'
date_modified: '2026-06-04'
parent_category:
  name: Customer Service
  url: https://www.g2.com/categories/customer-service
---

# GREYHOUND CRM Reviews
**Vendor:** GREYHOUND  
**Category:** [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management)  
**Average Rating:** 3.0/5.0  
**Total Reviews:** 1
## About GREYHOUND CRM
We have nothing to do with the buses. We make software that helps many people to work more efficiently and communicate faster.




## GREYHOUND CRM Reviews
  ### 1. Very affordable CRM Service

**Rating:** 3.0/5.0 stars

**Reviewed by:** Brooke B. | Registered Assistant, Small-Business (50 or fewer emp.)

**Reviewed Date:** September 12, 2022

**What do you like best about GREYHOUND CRM?**

I like the variety of different packages available to get started as well as the customer support

**What do you dislike about GREYHOUND CRM?**

I don't think it's as competitive as other CRM softwares when it comes to features and user friendliness

**What problems is GREYHOUND CRM solving and how is that benefiting you?**

It has helped me save money and organize my small business



- [View GREYHOUND CRM pricing details and edition comparison](https://www.g2.com/products/greyhound-crm/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-11+23%3A54%3A52+-0500&secure%5Bsession_id%5D=4e0c2901-6a2e-438b-803d-e68577cece1f&secure%5Btoken%5D=cc05992d38fe74eb02ce599d71cdd9578b9d111ce9b2f8fac80552963921ef98&format=llm_user)

## GREYHOUND CRM Features
**Ticket and Case Management**
- Ticket creation user experience
- Ticket response user experience
- Workflow
- Response Automation
- SLA Management
- Attachments/Screencasts
- Ticket Collaboration
- Customer and Contacts Database

**Channels**
- Multi-Channel Coverage
- Open Listening
- Physical Media

**Generative AI**
- AI Text Summarization

**Self-Service Experience**
- Knowledge Base
- Searchable Articles
- Community Forums
- Mobile Optimization
- Personalization

**Design**
- Communications Strategy Development
- Create Content
- Personalization
- Inbound Identification
- Regulatory Compliance

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Self-Service Platform**
- Branding
- Automation
- Artificial Intelligence
- Integrations

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Agentic AI - Help Desk**
- Autonomous Task Execution
- Natural Language Interaction
- Proactive Assistance

**Agentic AI - Customer Self-Service**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Communication Channels**
- Customer Portal
- Email to Case
- Chat/Live Support
- Social Integration
- Voice

**Platform**
- Mobile User Support
- Customization 
- User, Role, and Access Management
- Integration
- Reporting
- Dashboards

## Top GREYHOUND CRM Alternatives
  - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - 4.4/5.0 (7,516 reviews)
  - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - 4.4/5.0 (6,969 reviews)
  - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,715 reviews)