Fluid Topics Reviews & Product Details

The team behind Fluid Topics is excellent to work with. They really listen to their customers and develop the product based on the needs and demands of their customers. They are genuinely interested in helping you solve your problems, and they also challenge your requests in a constructive way to find the best path forward. The Fluid Topics team implements requests so they can benefit many customers, but they can also develop unique solutions specifically for you. At the same time, they try to stick to a general approach whenever possible, and that works very well. Review collected by and hosted on G2.com.

There is nothing to dislike about Fluid Topics. Review collected by and hosted on G2.com.

The support team is consistently helpful and always readily available. Continuous development makes the platform scalable and sets us up for success. The AI features on the platform also align with our organizational focus to leverage AI to move more efficiently and effectively as a team, in particular ones that allow us to leverage MCP integrations on our side. We appreciate the flexible pricing tiers and transparency, especially considering competitive products which are less flexible and more cumbersome to use. The product teams also take our feedback into consideration for future development which is greatly appreciated. The end user UI and the platform administration UI is mostly easy to use, but the platform administration UX still needs some refinement as sometimes it is confusing to have to modify configs on multiple views to get our final result. The Page Designer component is cumbersome to use at times. Review collected by and hosted on G2.com.

Sometimes the documentation lacks details so the self-service vector needs some improvement. Review collected by and hosted on G2.com.

The flexibility of the documentation portal’s design is important to me, and the search capability is just as vital. Review collected by and hosted on G2.com.

Publishing content can be slow on our Production portal. Sometimes, when publishing many items, the queue can back up and take hours to clear. I believe this is due to the large volume of content we have on our site. Review collected by and hosted on G2.com.

Fluid Topics has been a strong strategic fit for our complex documentation environment. It is now the central platform for our extensive, multilingual product documentation on the extranet, Regardless of whether the source is DITA, Microsoft Word, Atlassian Confluence, or another format, the content is delivered as one coherent experience. Its multi-source approach even allowed us to modernize content delivery before completing our migration to the new authoring CCMS, keeping documentation available throughout the transition and providing readers with a seamless experience regardless of the underlying source system.

As an organization operating in a highly regulated industry, we particularly value the granular access controls that integrate seamlessly with our SSO, as well as the platform’s metadata support, customizable user experience, analytics, and readiness for our AI integrations.

Throughout the evaluation and implementation—and beyond—the Fluid Topics team has been highly responsive, very supportive, technically proficient, and strongly customer-oriented. Direct cooperation between Fluid Topics and the provider of our new CCMS was also a major advantage. Review collected by and hosted on G2.com.

Managing large numbers of publications and metadata required more overview and bulk-management functionality than the standard platform provided, so we built an API-based tool for uploads, deletions, and metadata updates. We appreciated that Fluid Topics provides the API that made this possible.

Fluid Topics is continuously introducing new features and staying ahead of evolving content delivery needs. Many capabilities we requested are already on the roadmap or in development, and we look forward to benefiting from these improvements. My recommendation is to allocate sufficient resources to test and implement updates. Changes or enhancements to the user interface may also be required. Fluid Topics is highly customizable, which is a major strength. The built-in UI Designer is fun to use, but does require CSS knowledge for customizing details. Review collected by and hosted on G2.com.

What has impressed me most is the exceptional level of support we have received throughout the process. Every ticket I raise is met with prompt, attentive responses — the support team consistently demonstrates a sense of urgency and ownership that is rarely seen with enterprise software vendors. Issues are not simply acknowledged; they are actively investigated and resolved in a timely manner. Review collected by and hosted on G2.com.

The in product help widget needs to be more customizable and being able to design and configure from the Amin panel would be ideal. Review collected by and hosted on G2.com.

What I like most about Fluid Topics is that it gives you the tools you need, with enough flexibility to self-administer and manage the platform, while still providing strong support when you need it. Review collected by and hosted on G2.com.

The only downside to Fluid Topics is perhaps the lack of an authoring system. Even a simple HTML interface for publications would be awesome. Review collected by and hosted on G2.com.

I really appreciate how easy it is to host our documentation and customize the site. The Fluid Topics team is also excellent to work with, and that support makes a huge difference. Review collected by and hosted on G2.com.

Over the years, we’ve run into a few minor limitations around connectors, but many of them have since been resolved. Review collected by and hosted on G2.com.

Fluid Topics played a significant role in helping us scale our customer documentation at Darwinbox. We were able to continue authoring content in the tools our writers were already comfortable with while using Fluid Topics as a central platform to aggregate, organize, and deliver a modern self-service experience. The implementation was straightforward, the search experience was excellent, and the platform gave us the flexibility to build a branded knowledge portal without changing our existing documentation workflows. Equally important, the Fluid Topics team was knowledgeable, responsive, and genuinely invested in our success. Review collected by and hosted on G2.com.

Overall, we had a very positive experience with Fluid Topics. Like any enterprise platform, there is a learning curve when configuring advanced capabilities, but the documentation and support team were always available to help. Beyond that, we didn't encounter any major limitations that affected our implementation or adoption. Review collected by and hosted on G2.com.

I appreciate Fluid Topics for its quality portal with a zero-bug policy and the excellent performance of both the search engine and content viewer. I find the powerful configuration possibilities extremely useful, allowing me to manage a lot of configuration and administration myself. The reactivity and accountability of the support team stand out to me, as they efficiently address any questions or problems and provide quick responses. Additionally, I like that Fluid Topics streamlines and simplifies the publishing process, helps users find relevant information quickly, and allows engagement with target groups through feedback opportunities. The integration of AI features keeps us at the forefront of content delivery technology, and the product frees up our IT teams from development work. Overall, the setup was quite easy and the implementation project was fast, taking less than six months to go live. Review collected by and hosted on G2.com.

I wish for them to be able to hire even more people in the dev team, so that they can implement new features even faster. Review collected by and hosted on G2.com.

API interfaces for uploading content from Git repositories through a pipeline. Fluid Topics provides straightforward metadata handling and state-of-the-art integration of AI features. Whenever we need help, the support team responds very quickly. We started 3 years ago with a small documentation project and are now providing 3 portals with thousands of documents for our customers. Review collected by and hosted on G2.com.

Meanwhile we need our own Fluid Topics experts to handle all the features and improvements in our portals. Review collected by and hosted on G2.com.