Brainfish Reviews & Product Details

I love how easy it is to use, and I really appreciate how responsive the entire Brainfish team has been-not only in helping us with tactical work, but also in partnering with us to rethink our workflows and processes. Review collected by and hosted on G2.com.

I can’t think of anything else at the moment. Over time, I’d like to see more detailed analytics built into the product, but for now we have enough to work with. Review collected by and hosted on G2.com.

I like that Brainfish suggests updates to our content based on how users interact with our platform. It also automatically updates articles when we release a new feature. The Slack integration is fantastic because it allows us to create knowledge base articles directly from a Slack thread, which speeds up our workflow. I appreciate the separate segmented agents feature that helps us handle different use cases effectively. Brainfish is not a bloated platform; it offers exactly the features we need for AI-first support. The initial setup was very easy and took less than two weeks. Review collected by and hosted on G2.com.

I think more out-of-the-box integrations of the same caliber as Slack would be amazing. Review collected by and hosted on G2.com.

I like how Brainfish allows us to make changes to content very quickly, which is crucial for our rapidly changing startup software system. A lot of our features, benefits, and processes change even monthly, so being able to update our knowledge content easily is a big plus. This ensures that our users have an up-to-date interface to interact with. I also appreciate that the team at Brainfish was really helpful during the setup process, letting us bring over sample data to work with before fully transitioning, which made the platform ready to go with minimal editing. Additionally, I find Brainfish very easy to work with, and the team is always open to discuss feedback and any needs we might want to achieve. Review collected by and hosted on G2.com.

So far, the system's working really well for us. We would love to see Brainfish expand over time to include LMS capabilities so that we could provide tests or qualifications to our users as they advance with our software. Review collected by and hosted on G2.com.

What I like the best is that It is quick and easy to integrate into the website Review collected by and hosted on G2.com.

I don't really like that access is through a demo Review collected by and hosted on G2.com.