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8x8 Contact Center

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8x8 Contact Center

4.1/5

(224)

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HaloCRM

By Halo Service Solutions

4.8/5

(4)

8x8 Contact Center

Sponsored

8x8 Contact Center

4.1/5

(224)

Visit Website

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HaloCRM Reviews & Product Details

HaloCRM is an all-inclusive customer service platform for exceptional support teams. HaloCRM gives you the power to unify your customer communications into a scalable tool, with powerful out-of-the-box functionality designed to drive unparalleled customer service. The omnichannel platform offers advanced reporting, self-service features, automation, escalation management, satisfaction surveys, virtual agents and much more. Quick to launch, quick to master, and quick to scale, HaloCRM offers a truly unlimited customer service solution delivered by an expert, in-house team.

Seller

Halo Service Solutions

Discussions

HaloCRM Community

Product Description

HaloCRM is an all-inclusive customer service platform for exceptional support teams. HaloCRM gives you the power to unify your customer communications into a scalable tool, with powerful out-of-the-box functionality designed to drive unparalleled customer service. The omnichannel platform offers advanced reporting, self-service features, automation, escalation management, satisfaction surveys, virtual agents and much more. Quick to launch, quick to master, and quick to scale, HaloCRM offers a truly unlimited customer service solution delivered by an expert, in-house team.

Overview by

Olivia Holmes

Pricing

Pricing provided by HaloCRM.

All-Inclusive Customer Service Software

Starting at $35.00

Per Month

View More Pricing Information

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HaloCRM Media

HaloCRM Demo - Reporting and Dashboards

Powerful reporting, dashboards and analytics made simple, with easy extraction, scheduling and more.

HaloCRM Demo - Omnichannel Ticketing

Never miss an enquiry again, as HaloCRM allows you to receive customer enquiries from any channel, email, voice, social media and more.

HaloCRM Demo - Knowledge Articles

Canned text and knowledge articles allow agents to leverage existing fixes and set responses, to quickly and easily give standard replies.

HaloCRM Demo - Skills Matching

Automatically route tickets to agents qualified to deal with them.

HaloCRM Demo - SLA Management

Create an unlimited number of deadlines for your agents to respond and solve customer enquiries (you can even colour code them)!

G2 reviews are authentic and verified.

AS

Alicia S.

Small-Business (50 or fewer emp.)

2/28/2024

"Intuitive CRM platform"

5/5

What do you like best about HaloCRM?

Connect with clients through email, text messages, chat, and calls among others, easy to use, implement, and intuitive, with excellent user support. Review collected by and hosted on G2.com.

What do you dislike about HaloCRM?

The only thing is, the reports are not entirely good. Review collected by and hosted on G2.com.

AA

Arvind A.

LEAD - RETENTION MARKETING

Consumer Goods

Mid-Market (51-1000 emp.)

4/15/2024

"Great Omnicannel CRM Tool, Helped us in Efficient Analysis of our Customer Support Team"

5/5

What do you like best about HaloCRM?

- clean simple ui for our team to navigate around

- easy integration with other tools

- hands on support for us Review collected by and hosted on G2.com.

What do you dislike about HaloCRM?

we had to go on 1-2 training calls to understand the tool Review collected by and hosted on G2.com.

SJ

Sakshi J.

Social Media Manager

Small-Business (50 or fewer emp.)

4/19/2024

"Best CRM Tool - Flexible, Easy to Understand"

5/5

What do you like best about HaloCRM?

- Tickets Segregation

- Customer support is really good, smooth on boarding

- Multiple channels customer support can be done at one

- User interface is clean and clear Review collected by and hosted on G2.com.

What do you dislike about HaloCRM?

- Reporting can be a bit more robust with individual channels Review collected by and hosted on G2.com.

DD

Daniel D.

CEO

Small-Business (50 or fewer emp.)

2/27/2024

"Sending messages to a list of clients via WhatsApp"

4/5

What do you like best about HaloCRM?

Ease of implementation and use, sending web messages Review collected by and hosted on G2.com.

What do you dislike about HaloCRM?

Native incompatibility with macOS, support, and a somewhat high price Review collected by and hosted on G2.com.

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Fin by Intercom

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Pricing Options

Pricing provided by HaloCRM.

All-Inclusive Customer Service Software

Starting at $35.00

Per Month

View More Pricing Information

View Alternatives

View Alternatives