--- title: HaloCRM Reviews meta\_title: 'HaloCRM Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter reviews by the users' company size, role or industry to find out how HaloCRM works for a business like yours. aggregate\_rating: rating\_value: 4.8 review\_count: 4 scale: '5' date\_modified: '2026-07-17' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # HaloCRM Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by HaloCRM but has limited features. Are you part of the HaloCRM team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! HaloCRM is an all-inclusive customer service platform for exceptional support teams. HaloCRM gives you the power to unify your customer communications into a scalable tool, with powerful out-of-the-box functionality designed to drive unparalleled customer service. The omnichannel platform offers advanced reporting, self-service features, automation, escalation management, satisfaction surveys, virtual agents and much more. Quick to launch, quick to master, and quick to scale, HaloCRM offers a truly unlimited customer service solution delivered by an expert, in-house team. * * * Seller [Halo Service Solutions](https://www.g2.com/sellers/halo-service-solutions) Discussions [HaloCRM Community](https://www.g2.com/products/halocrm/discuss) Overview by Olivia Holmes Show More ## Pricing Pricing provided by HaloCRM. ### All-Inclusive Customer Service Software Starting at $35.00 Per Month [ View More Pricing Information ](https://www.g2.com/products/halocrm/pricing) ## Top-Rated Alternatives [ ![Agentforce Service (formerly Salesforce Service Cloud)](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Agentforce Service (formerly Salesforce Service Cloud)") Agentforce Service (formerly Salesforce Service Cloud) 4.4/5(7,359) ](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) [ ![ServiceNow Customer Service Management](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ServiceNow Customer Service Management") ServiceNow Customer Service Management 4.4/5(500) ](https://www.g2.com/products/servicenow-customer-service-management/reviews) [ ![Kapture CX](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kapture CX") Kapture CX 4.5/5(362) ](https://www.g2.com/products/kapture-cx/reviews) [ View All Alternatives ](https://www.g2.com/products/halocrm/competitors/alternatives) AS Alicia S. Small-Business (50 or fewer emp.) 2/28/2024 "Intuitive CRM platform" 5/5 What do you like best about HaloCRM? Connect with clients through email, text messages, chat, and calls among others, easy to use, implement, and intuitive, with excellent user support. Review collected by and hosted on G2.com. What do you dislike about HaloCRM? The only thing is, the reports are not entirely good. Review collected by and hosted on G2.com. What problems is HaloCRM solving and how is that benefiting you? I like the ease of use of the CRM and how we can now record all activities with clients and prospects in a reliable system, which means we can improve our sales and enhance customer services. Review collected by and hosted on G2.com. Show More 3/6/2024 Current UserValidated ReviewerIncentivizedSource: G2 inviteAI Translated ![Arvind A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Arvind A.") AA Arvind A. LEAD - RETENTION MARKETING Consumer Goods Mid-Market (51-1000 emp.) 4/15/2024 "Great Omnicannel CRM Tool, Helped us in Efficient Analysis of our Customer Support Team" 5/5 What do you like best about HaloCRM? - clean simple ui for our team to navigate around - easy integration with other tools - hands on support for us Review collected by and hosted on G2.com. What do you dislike about HaloCRM? we had to go on 1-2 training calls to understand the tool Review collected by and hosted on G2.com. What problems is HaloCRM solving and how is that benefiting you? - live chat - ticket assignment - agent performance analysis Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Sakshi J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sakshi J.") SJ Sakshi J. Social Media Manager Small-Business (50 or fewer emp.) 4/19/2024 "Best CRM Tool - Flexible, Easy to Understand" 5/5 What do you like best about HaloCRM? - Tickets Segregation - Customer support is really good, smooth on boarding - Multiple channels customer support can be done at one - User interface is clean and clear Review collected by and hosted on G2.com. What do you dislike about HaloCRM? - Reporting can be a bit more robust with individual channels Review collected by and hosted on G2.com. What problems is HaloCRM solving and how is that benefiting you? Customer servicing, solving all queries across platform and getting an overview all at one dashboard rather than multiple channels Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Daniel D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Daniel D.") DD Daniel D. CEO Small-Business (50 or fewer emp.) 2/27/2024 "Sending messages to a list of clients via WhatsApp" 4/5 What do you like best about HaloCRM? Ease of implementation and use, sending web messages Review collected by and hosted on G2.com. What do you dislike about HaloCRM? Native incompatibility with macOS, support, and a somewhat high price Review collected by and hosted on G2.com. What problems is HaloCRM solving and how is that benefiting you? Automation of messages, mass messages without additional charges Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 inviteAI Translated ### There are not enough reviews of HaloCRM for G2 to provide buying insight. Below are some alternatives with more reviews: [ 1 ![Agentforce Service (formerly Salesforce Service Cloud) Logo](https://images.g2crowd.com/uploads/product/hd_favicon/e2170cb2fb1e97e4b23447ad004fa376/agentforce-service-formerly-salesforce-service-cloud.svg "Agentforce Service (formerly Salesforce Service Cloud) Logo") Agentforce Service (formerly Salesforce Service Cloud) 4.4 (7,358) Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform. ](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews "Agentforce Service (formerly Salesforce Service Cloud)")[ 2 ![ServiceNow Customer Service Management Logo](https://images.g2crowd.com/uploads/product/hd_favicon/c7ed381b8103a08f610090492732a5fe/servicenow-customer-service-management.svg "ServiceNow Customer Service Management Logo") ServiceNow Customer Service Management 4.4 (500) ServiceNow CSM enhances every aspect of the customer lifecycle by utilizing AI-driven capabilities to optimize omnichannel self-service and improve issue resolution. It automates customer operations across departments and empowers agents with real-time intelligence and productivity tools. Key features and capabilities include: AI Agents: Handle routine tasks and complete processes autonomously, freeing up human agent time and scaling the call center operations 24/7. Self-Service: Empower customers with AI-powered conversational chat to get answers and take action quickly. Guide customers through personalized action steps across various channels such as chat, portals, and catalogs. Agent Workspace: Provide a single, configurable workspace integrated across channels for a holistic customer view. AI-powered case summaries, guided playbooks, and recommendations make it fast and easy to provide excellent service. Case Management: Seamlessly orchestrate complex customer issues across departments to boost resolution times and customer satisfaction with a unified data model and automated workflows. Knowledge Management: Allow AI Agents to create and share relevant knowledge articles and case summaries quickly with both human agents and customers. Predictive Intelligence: Use AI to anticipate customer needs, automate resolutions, and reduce case volume. Deliver smart, proactive service to achieve value faster. ServiceNow CSM unifies people, processes, and data, ensuring seamless and effective service delivery that leverages AI to enhance customer satisfaction and reduce operational costs. ](https://www.g2.com/products/servicenow-customer-service-management/reviews "ServiceNow Customer Service Management")[ 3 ![Kapture CX Logo](https://images.g2crowd.com/uploads/product/hd_favicon/e268d36b85b5e250a445343904bb08ea/kapture-cx.svg "Kapture CX Logo") Kapture CX 4.5 (362) Kapture is a business automation platform that helps organisations manage sales, operations and customer service through a simple interface. ](https://www.g2.com/products/kapture-cx/reviews "Kapture CX")[ 4 ![Zoho Desk Logo](https://images.g2crowd.com/uploads/product/hd_favicon/a802fffb70d9aa2eac634f166fa8b824/zoho-desk.svg "Zoho Desk Logo") Zoho Desk 4.4 (7,834) Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily. ](https://www.g2.com/products/zoho-desk/reviews "Zoho Desk")[ 5 ![Fin Logo](https://images.g2crowd.com/uploads/product/hd_favicon/5d5fd30de40ef30f077664aa44f9775a/fin.svg "Fin Logo") Fin 4.5 (3,901) Fin’s AI Agent System gives you complete control with four core capabilities, analyze, train, test, and deploy, all in one easy-to-use workspace. It’s designed to fine-tune quality and drive continuous performance improvement. No code required. Train: Teach Fin with your knowledge, data, policies, and tone of voice. It delivers accurate, consistent answers and handles complex tasks in more than 45 languages. Test: Use real customer questions to check answer quality. Simulate different audiences and refine sources and settings so Fin always reflects your brand and policies. Deploy: Launch Fin across email, voice, live chat, social, and more. It can answer, triage, and collaborate with your team to provide a consistent experience everywhere. Analyze: Monitor and optimize Fin’s performance across AI and human service. Spot issues, fill content gaps, and improve service quality with AI-powered suggestions. ](https://www.g2.com/products/fin/reviews "Fin")[ 6 ![Freshdesk Logo](https://images.g2crowd.com/uploads/product/hd_favicon/700ca107b848b083e9b0659a98efb160/freshdesk.svg "Freshdesk Logo") Freshdesk 4.4 (3,758) Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries. ](https://www.g2.com/products/freshdesk/reviews "Freshdesk")[ 7 ![Front Logo](https://images.g2crowd.com/uploads/product/hd_favicon/1fe01c88159eb52ed7e93d98cdce08a5/front.svg "Front Logo") Front 4.7 (2,507) Front takes out the pain of shared inboxes (contact@, team@, jobs@...) by introducing collaboration in email. ](https://www.g2.com/products/front/reviews "Front")[ 8 ![Tidio Logo](https://images.g2crowd.com/uploads/product/hd_favicon/5a3c39079f10e3e53bd18da51a13870e/tidio.svg "Tidio Logo") Tidio 4.6 (1,959) Tidio is an all-in-one AI customer support platform that includes help desk issue tracking, live chat, chatbot automation (Flows), and an AI customer service agent (Lyro). The platform allows businesses to manage all customer communication from a single dashboard, including email and social media channels like WhatsApp, Messenger, and Instagram. Tidio’s interactive widget functions as both a live chat plugin and a chatbot. With Flows, businesses can create custom chatbot-like automations to automatically provide answers to incoming messages, offer support, and generate leads. Additionally, Lyro uses your knowledge base and FAQs to provide accurate, helpful, and natural answers and solutions in your brand’s unique tone of voice. Lyro can achieve up to a 64% resolution rate, allowing your team to focus on more complex issues. ](https://www.g2.com/products/tidio/reviews "Tidio")[ 9 ![Hiver in Gmail Logo](https://images.g2crowd.com/uploads/product/hd_favicon/8c69adc63f75a8bf2fccd3ff0884f94f/hiver-in-gmail.svg "Hiver in Gmail Logo") Hiver in Gmail 4.6 (1,283) Hiver in Gmail transforms Gmail into a full-fledged helpdesk. 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