# Best Conversational Marketing Software - Page 4 *By [Yukta Rustagi](https://research.g2.com/insights/author/yukta-rustagi)* Conversational marketing software, also known as messenger marketing software, engages potential customers with personalized, one-on-one conversations en route to specific product recommendations or offers. Consumer brands leverage this technology to identify interested buyers on [social networks](https://www.g2.com/categories/social-networks) or product websites, answer concerns or questions, determine the best possible sales items, and transfer customers to [payment gateways](https://www.g2.com/categories/payment-gateway) or sales representatives to close transactions. Using built-in [chatbot](https://www.g2.com/categories/chatbots) and [artificial intelligence](https://www.g2.com/categories/artificial-intelligence) technology, sales departments can construct intelligent response flows that will guide visitors through helpful conversations at various touchpoints based on user activity and other details. Businesses can then follow up at a later time with interested customers who do not purchase on the spot, picking up the conversation where it left off. Conversational marketing platforms help provide a higher standard of customer service at scale and simplify the overall buying process for potential customers around the world at any time of day. Successful use of these platforms can also generate valuable, qualified leads, provide high-level insights into customer demographics and preferences, and accelerate the sales cycle. Products in the conversational marketing category typically share features of or integrate with [live chat](https://www.g2.com/categories/live-chat) and [chatbot software](https://www.g2.com/categories/chatbots) to produce real-time, meaningful dialogues with customers at different points in the buying journey. A number of these solutions involve a combination of automated and live human involvement on the business side—for example, chatbots can ping the appropriate salesperson to take control at critical points in the conversation. These products may also integrate with messengers on major [social networks](https://www.g2.com/categories/social-networks) as well as [SMS](https://www.g2.com/categories/mobile-marketing) or [email](https://www.g2.com/categories/email); certain visitor behaviors or trends on company social profiles or websites can trigger conversations. Conversational marketing protects may sync with [e-commerce platforms](https://www.g2.com/categories/e-commerce-platforms) or [payment gateways](https://www.g2.com/categories/payment-gateway) to provide detailed product information or complete transactions, respectively. This technology may integrate with or share features of [bot platforms](https://www.g2.com/categories/bot-platforms) to create unique messaging applications suited to the user’s needs. Elements of customer engagement on social networks are comparable to those of [social customer service](https://www.g2.com/categories/bot-platforms) tools. To qualify for inclusion in the Conversational Marketing category, a product must: - Assist in the creation of intelligent messaging bots that engage visitors on one or more channels - Provide tools for creating personalized response flows within conversations - Direct interested buyers to sales reps or online stores for purchasing goods or services in the event of successful conversations - Track customer journeys and allow for follow-ups from chatbots or sales representatives ## Top Conversational Marketing Software at a Glance | # | Product | Rating | Best For | What Users Say | |---|---------|--------|----------|----------------| | 1 | [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) | 4.4/5.0 (14,175 reviews) | CRM-native lead nurturing and conversational workflows | "[All-in-One Hubspot with Seamless Integrations and Invaluable CSM Support](https://www.g2.com/survey_responses/hubspot-marketing-hub-review-12964858)" | | 2 | [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) | 4.4/5.0 (14,165 reviews) | Behavior-triggered email automation with CRM segmentation | "[Strong Automation Features With Some Scaling Challenges](https://www.g2.com/survey_responses/activecampaign-review-12798717)" | | 3 | [Qualified](https://www.g2.com/products/qualified/reviews) | 4.9/5.0 (1,490 reviews) | AI SDR pipeline generation inside Salesforce | "[On-Point Success Architect and Clear Project Direction](https://www.g2.com/survey_responses/qualified-review-13038507)" | | 4 | [Birdeye](https://www.g2.com/products/birdeye/reviews) | 4.7/5.0 (3,998 reviews) | Multi-location review-to-conversation inbox consolidation | "[Remote Payments and Privacy That Transformed Our Sales](https://www.g2.com/survey_responses/birdeye-review-10004271)" | | 5 | [Podium](https://www.g2.com/products/podium/reviews) | 4.5/5.0 (2,024 reviews) | Missed-lead recovery with AI-automated text follow-up | "[Fees less like a review collection tool and more like a digital front desk](https://www.g2.com/survey_responses/podium-review-12877946)" | | 6 | [Storylane](https://www.g2.com/products/storylane/reviews) | 4.7/5.0 (1,500 reviews) | — | "[Intuitive, Clean UI with Solid Performance and Helpful AI Features](https://www.g2.com/survey_responses/storylane-review-13022553)" | | 7 | [Exceed.ai](https://www.g2.com/products/exceed-ai/reviews) | 4.6/5.0 (84 reviews) | AI-driven lead qualification with conversational email | "[Revolutionized Our Lead Engagement Process](https://www.g2.com/survey_responses/exceed-ai-review-12212318)" | | 8 | [Tidio](https://www.g2.com/products/tidio/reviews) | 4.6/5.0 (1,843 reviews) | Visitor-to-lead conversion with AI-automated chat flows | "[I honestly didn't expect Lyro AI to work this well](https://www.g2.com/survey_responses/tidio-review-13042494)" | | 9 | [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) | 4.4/5.0 (1,463 reviews) | Omnichannel bot-to-agent conversational routing | "[Effortless Setup, Powerful Integrations](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12997137)" | | 10 | [SalesCaptain](https://www.g2.com/products/salescaptain-inc-salescaptain/reviews) | 4.3/5.0 (212 reviews) | Omnichannel lead capture with automated follow-up sequences | "[A Smart Solution for Managing Leads and Sales](https://www.g2.com/survey_responses/salescaptain-review-13059403)" | ## How Many Conversational Marketing Software Products Does G2 Track? **Total Products under this Category:** 287 ### Category Stats (Jul 2026) - **Average Rating**: 4.53/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product**: 360Dialog (+0.64%) - Among all products in this category, 360Dialog recorded the largest rating increase compared to last month *Last updated: July 06, 2026* ## How Does G2 Rank Conversational Marketing Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 79,600+ Authentic Reviews - 287+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## Which Conversational Marketing Software Is Best for Your Use Case? - **Leader:** [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - **Highest Performer:** [SalesCaptain](https://www.g2.com/products/salescaptain-inc-salescaptain/reviews) - **Easiest to Use:** [Podium](https://www.g2.com/products/podium/reviews) - **Top Trending:** [HighLevel](https://www.g2.com/products/highlevel/reviews) - **Best Free Software:** [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) --- **Sponsored** ### Quizell Quizell is an AI-powered conversion platform that helps ecommerce brands and B2B marketing teams turn website visitors into qualified buyers through personalized product recommendation quizzes, lead-capture forms, and interactive funnels. Built for teams that need conversion-focused interactive content without writing code, Quizell is used by 25,000+ brands — including Burberry, SharkNinja, Bauerfeind AG, Ouidad, JOTT, and Clear Minds — and has generated over 50 million leads, delivering an average 32% conversion-rate lift for its customers. What Quizell does: The platform combines a drag-and-drop quiz and funnel builder with an AI engine that generates quiz questions, recommends products based on customer responses, and translates content into 25+ languages. Teams can build product recommendation quizzes (the "find your perfect [product]" experience), lead-qualification forms, personalized onboarding funnels, customer feedback and NPS surveys, waitlist capture, and post-purchase upsells. Quizzes can be embedded directly on a website, deployed as a popup or floating button, or shared as a standalone link. Who it's for: Quizell is built for direct-to-consumer brands, ecommerce retailers (Shopify, Wix, BigCommerce, WooCommerce), and B2B marketing teams that want to personalize the shopping or buying experience and capture higher-intent leads. Use cases span fashion, beauty, health and wellness, supplements, home goods, electronics, and B2B SaaS. Key differentiators: Unlike general-purpose form builders such as Typeform or Jotform, Quizell is purpose-built for ecommerce conversion: it includes a native AI product recommendation engine, deep integrations with ecommerce and email platforms, and analytics specifically focused on product-match performance and revenue attribution. Unlike competitors like ConvertFlow, Octane AI, or Heyflow, Quizell offers a true free plan, a faster setup (most quizzes launch in under 30 minutes), and 30+ native integrations including Shopify, Wix, BigCommerce, Klaviyo, HubSpot, Mailchimp, ActiveCampaign, Google Analytics, plus 8,000+ apps via Zapier and 1,000+ via n8n. Pricing and getting started: Quizell offers a free plan with no credit card required, a 7-day free trial on all paid plans, and paid plans starting at $15/month. An Enterprise plan with a dedicated Customer Success Manager, US/EU data center options, and custom SLAs is available for larger teams. Recognition: Quizell is rated 4.8 on G2, 4.9 on the Shopify App Store, and 4.8 on the Wix App Market. The platform is GDPR-compliant, SOC 2-ready, and offers Two-Factor Authentication, custom data residency (US or EU), and SSO for enterprise customers. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=1346&secure%5Bchosen_at%5D=2026-07-06T16%3A20%3A15Z&secure%5Bdisplayable_resource_id%5D=1346&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1346&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=165474&secure%5Bresource_id%5D=1346&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fconversational-marketing%3Fsegment%3Dall&secure%5Btoken%5D=0579e817534a0dadbd920bec3a890290596a9b68be423d07275a80370e6ffc64&secure%5Burl%5D=https%3A%2F%2Fquizell.com%2F%3Fsource%3Dg2&secure%5Burl_type%5D=custom_url) --- ## What Are the Top-Rated Conversational Marketing Software Products in 2026? ### 1. [Agentforce Marketing (formerly Salesforce Marketing Cloud)](https://www.g2.com/products/agentforce-marketing-formerly-salesforce-marketing-cloud/reviews) Agentforce Marketing is Salesforce’s marketing solution for the Agentic Enterprise. AI agents help marketers plan, create, optimize, and orchestrate adaptive customer experiences across every channel and interaction. Built on the world’s #1 CDP, Agentforce Marketing connects data, AI, automation, and engagement into one deeply unified platform for B2B and B2C marketing. Agentforce Marketing is part of Marketing Cloud. It’s the next evolution of marketing orchestration where humans and AI agents work together to grow customer relationships and revenue. **Average Rating:** 4.0/5.0 **Total Reviews:** 4,377 **How Do G2 Users Rate Agentforce Marketing (formerly Salesforce Marketing Cloud)?** - **Has the product been a good partner in doing business?:** 8.0/10 (Category avg: 9.1/10) - **Analytics:** 10.0/10 (Category avg: 8.4/10) **Who Is the Company Behind Agentforce Marketing (formerly Salesforce Marketing Cloud)?** - **Seller:** [Salesforce](https://www.g2.com/sellers/salesforce) - **Company Website:** https://www.salesforce.com/ - **Year Founded:** 1999 - **HQ Location:** San Francisco, CA - **Twitter:** @salesforce (579,511 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/3185/ (83,223 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Marketing Manager, Marketing Coordinator - **Top Industries:** Computer Software, Marketing and Advertising - **Company Size:** 47% Mid-Market, 28% Small-Business #### What Are Agentforce Marketing (formerly Salesforce Marketing Cloud)'s Pros and Cons? **Pros:** - Ease of Use (341 reviews) - Automation (197 reviews) - Integrations (183 reviews) - Email Marketing (177 reviews) - Features (165 reviews) **Cons:** - Learning Curve (218 reviews) - Steep Learning Curve (154 reviews) - Complexity (140 reviews) - Expensive (138 reviews) - Complex Usage (110 reviews) ### What Do G2 Reviewers Say About Agentforce Marketing (formerly Salesforce Marketing Cloud)? *AI-generated summary from verified user reviews* **Pros:** - Users find the **user-friendly interface** of Agentforce Marketing easy to learn, enhancing engagement and lead generation. - Users highlight the **powerful automation capabilities** of Agentforce Marketing, enhancing multi-channel customer engagement and lead conversion. - Users highly value the **seamless data integration** capabilities of Agentforce Marketing, enhancing workflow and customer engagement. - Users appreciate the **automation capabilities** of Agentforce Marketing, enabling effective and personalized email campaigns with minimal oversight. - Users appreciate the **automation capabilities** of Agentforce Marketing, enhancing workflow and delivering personalized communications effectively. **Cons:** - Users find the **steep learning curve** of Agentforce Marketing challenging, particularly regarding setup and SQL usage. - Users face a **steep learning curve** with Agentforce Marketing, requiring significant effort to master its features effectively. - Users find the **complexity of pathways and automation** overwhelming, necessitating extensive training for effective use. - Users find the **pricing to be expensive** , which may be a barrier for some potential customers. - Users find the **complex usage** of Agentforce Marketing challenging, particularly during setup and navigation. #### What Are Recent G2 Reviews of Agentforce Marketing (formerly Salesforce Marketing Cloud)? **"[Powerful, Data-Driven Marketing Automation for Enterprise Teams](https://www.g2.com/survey_responses/agentforce-marketing-formerly-salesforce-marketing-cloud-review-12434861)"** **Rating:** 5.0/5.0 stars *— Sadi H.* [Read full review](https://www.g2.com/survey_responses/agentforce-marketing-formerly-salesforce-marketing-cloud-review-12434861) --- **"[Centralized, Automated Customer Engagement with Powerful Targeting](https://www.g2.com/survey_responses/agentforce-marketing-formerly-salesforce-marketing-cloud-review-12960617)"** **Rating:** 4.0/5.0 stars *— Verified User in Oil & Energy* [Read full review](https://www.g2.com/survey_responses/agentforce-marketing-formerly-salesforce-marketing-cloud-review-12960617) --- #### What Are G2 Users Discussing About Agentforce Marketing (formerly Salesforce Marketing Cloud)? - [I'm stuck on setting up automated email campaigns in Salesforce Marketing Cloud Engagement. Any tips?](https://www.g2.com/discussions/i-m-stuck-on-setting-up-automated-email-campaigns-in-salesforce-marketing-cloud-engagement-any-tips) - 3 comments - [How is Salesforce Marketing Cloud Account Engagement helping businesses tailor their marketing efforts to individual customer needs?](https://www.g2.com/discussions/how-is-salesforce-marketing-cloud-account-engagement-helping-businesses-tailor-their-marketing-efforts-to-individual-customer-needs) - 2 comments - [Is Salesforce an ESP?](https://www.g2.com/discussions/is-salesforce-an-esp) - 3 comments - [Do you need salesforce to use pardot?](https://www.g2.com/discussions/do-you-need-salesforce-to-use-pardot) - 2 comments - [What is Salesforce ad studio?](https://www.g2.com/discussions/what-is-salesforce-ad-studio) - 2 comments ### 2. [Whisbi](https://www.g2.com/products/whisbi/reviews) Whisbi provides a mobile-first conversational sales & marketing platform for B2C enterprises. Our solution creates an opportunity for Sales & Marketing professionals to increase sales conversion, improve live engagement and provide a differentiating online customer experience. Whisbi combines all contact channels like video-call, chat, chatbot, click-to-call or a traditional phone call into one centralized data-driven UI for your customers. Enhanced by a BI engine, Whisbi provides the right channel for the right customer at the right time. The Whisbi solution easily integrates with existing infrastructures, ranging from call centers to physical stores and virtual showrooms. A simple inclusion of the solution on websites provides the ability to drive a truly omnichannel customer experience that significantly increases online conversion rates. We offer a world-class conversational platform for sales & marketing and are able to share industry-specific insights & expertise. We have unparalleled experience working closely with global enterprises in telecommunications, automotive, travel, and insurance & banking. Our solutions have managed over: 700M impressions, 47M clicks, 18M call requests, 10M conversations To date, we have delivered over 1.5M sales to our clients globally. And we’re just getting started! Whisbi puts human interactions at the center of the online customer experience and increases the ROI of digital marketing campaigns. It allows brands to better capitalize on their website traffic, increase their NPS score, differentiate through CX and sell more online. We integrate with the best marketing & sales solutions including Salesforce, Google Adwords, Google Analytics & Adobe Marketing Cloud, helping to deliver more powerful insights into the full customer journey. In essence, Whisbi enables modern marketing and sales teams to deliver multichannel experiences that support & complement existing digital commerce systems. **Average Rating:** 4.4/5.0 **Total Reviews:** 18 **How Do G2 Users Rate Whisbi?** - **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.1/10) - **Lead Gathering:** 7.5/10 (Category avg: 8.4/10) - **Targeting:** 7.2/10 (Category avg: 8.6/10) - **Analytics:** 7.1/10 (Category avg: 8.4/10) **Who Is the Company Behind Whisbi?** - **Seller:** [Whisbi](https://www.g2.com/sellers/whisbi) - **Year Founded:** 2008 - **HQ Location:** Barcelona, Catalonia - **Twitter:** @Whisbi (11,225 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/476615/ (36 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Automotive, Telecommunications - **Company Size:** 61% Enterprise, 22% Mid-Market #### What Are Recent G2 Reviews of Whisbi? **"[Whisbi videochat](https://www.g2.com/survey_responses/whisbi-review-1806705)"** **Rating:** 4.0/5.0 stars *— Christian F.* [Read full review](https://www.g2.com/survey_responses/whisbi-review-1806705) --- **"[One to many for automotive company](https://www.g2.com/survey_responses/whisbi-review-1791198)"** **Rating:** 5.0/5.0 stars *— Victor H.* [Read full review](https://www.g2.com/survey_responses/whisbi-review-1791198) --- #### What Are G2 Users Discussing About Whisbi? - [What is Whisbi used for?](https://www.g2.com/discussions/what-is-whisbi-used-for) ### 3. [Spotler Activate](https://www.g2.com/products/spotler-activate/reviews) Spotler Activate is a dynamic Customer Data Platform (CDP) designed to empower businesses to create hyper-personalised customer journeys and high-impact campaigns across multiple channels. By seamlessly merging web visitor data with existing customer information, Spotler Activate provides a 360-degree view of each customer, building comprehensive profiles that allow for tailored, data-driven marketing efforts. The platform's journey builder offers a user-friendly drag-and-drop editor, enabling marketers to create and optimise campaigns with conditional triggers and real-time integrations effortlessly. With powerful personalisation features, Spotler Activate can adapt to individual customer preferences and purchasing stages, enhancing the shopping experience by displaying real-time, relevant product recommendations across webshops, emails, and other digital touchpoints. A/B testing and segmentation tools are embedded within Spotler Activate, allowing businesses to refine their personalisation strategies continually. The platform also supports robust audience segmentation with its Audience Builder tool, utilising diverse variables to target precise customer segments effectively. Spotler Activate boosts customer engagement by synchronising messaging across multiple channels, providing real-time persuasive elements, like purchase urgency cues, and enabling automated A/B tests to determine the best-performing content variations. Spotler Activate integrates smoothly with popular software, including e-commerce solutions like Magento and PrestaShop, and supports APIs and web push notifications, enhancing its functionality. Businesses can leverage lifecycle management, RFM modelling, and a meta conversions API for comprehensive campaign insights and strategic decision-making. With Spotler's support services, users benefit from comprehensive training and expert assistance to maximise the platform's potential. Spotler Activate is ideal for marketers aiming to elevate personalisation, drive conversions, and build stronger customer loyalty through data-driven, automated marketing strategies. **Average Rating:** 4.5/5.0 **Total Reviews:** 15 **How Do G2 Users Rate Spotler Activate?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10) **Who Is the Company Behind Spotler Activate?** - **Seller:** [Spotler Group](https://www.g2.com/sellers/spotler-group-a3f6b7c0-24fb-4205-9f31-02f8a1d43e29) - **Year Founded:** 2001 - **HQ Location:** Rotterdam, NL - **LinkedIn® Page:** https://www.linkedin.com/company/spotler-group/ (164 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Retail - **Company Size:** 53% Small-Business, 40% Mid-Market #### What Are Recent G2 Reviews of Spotler Activate? **"[Easy to use and usefull customer data platform with focus on personalization](https://www.g2.com/survey_responses/spotler-activate-review-5350417)"** **Rating:** 5.0/5.0 stars *— Wes v.* [Read full review](https://www.g2.com/survey_responses/spotler-activate-review-5350417) --- **"[Squeezely helps us create personalized experiences for our customers](https://www.g2.com/survey_responses/spotler-activate-review-5353795)"** **Rating:** 4.5/5.0 stars *— Bas V.* [Read full review](https://www.g2.com/survey_responses/spotler-activate-review-5353795) --- #### What Are G2 Users Discussing About Spotler Activate? - [What is Squeezely used for?](https://www.g2.com/discussions/what-is-squeezely-used-for) - [What is Datatrics Predictive Marketing used for?](https://www.g2.com/discussions/what-is-datatrics-predictive-marketing-used-for) ### 4. [Lime Connect (formerly Userlike)](https://www.g2.com/products/lime-connect-formerly-userlike/reviews) is Germany's leading AI-Agent platform for customer communication. AI Agents automate complete service processes, integrated into your existing systems and developed in Germany for maximum security. All customer messages from website chat, WhatsApp, Facebook Messenger, Instagram, Telegram, email, and more are centralized in Lime Connect's Message Center. AI Agents resolve recurring requests end-to-end, while professional service features such as voice messages, live translations, intelligent routing, and browser-based video calls with screen sharing support teams when human expertise is needed. The mobile app ensures that customer interactions can be managed anytime, anywhere. Connect AI takes your customer service to the next level. Deploy autonomous AI Agents that handle up to 70% of interactions independently, automate workflows, and update integrated systems such as your CRM or commerce platform. With our visual no-code Workflow Builder, you can structure and automate business processes efficiently—defining triggers, conditions, and actions via drag and drop, without any programming knowledge. In combination with Connect AI, workflows can be enhanced with intelligent decision logic, enabling faster responses while reducing manual work. The AI Copilot supports your service team by summarizing conversations, suggesting responses, and providing relevant knowledge in real time. Both features improve efficiency, reduce costs, and maintain high-quality customer interactions. Lime Connect also provides tools for lead generation and follow-up, including a modern website messenger and WhatsApp Campaigns for direct, personalized communication with customers. Existing chatbots can be integrated via the chatbot API to extend your AI capabilities. Since Lime Connect was founded over 10 years ago, data protection has always been a top priority. All data is stored securely on German servers making Lime Connect a GDPR-compliant customer messaging solution. With its secure data infrastructure and special features, Lime Connect guarantees data protection and security for your customers, your employees and your company as a whole. Lime Connect is suitable for all company sizes because the software is flexible and adapts to your needs and goals. Small and medium-sized companies, as well as large corporations such as Toyota and Hermes, already rely on Lime Connect. **Average Rating:** 4.4/5.0 **Total Reviews:** 441 **How Do G2 Users Rate Lime Connect (formerly Userlike)?** - **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 9.1/10) - **Lead Gathering:** 8.1/10 (Category avg: 8.4/10) - **Targeting:** 7.4/10 (Category avg: 8.6/10) - **Analytics:** 7.6/10 (Category avg: 8.4/10) **Who Is the Company Behind Lime Connect (formerly Userlike)?** - **Seller:** [Lime Connect](https://www.g2.com/sellers/lime-connect) - **Year Founded:** 2011 - **HQ Location:** Cologne, Germany - **Twitter:** @userlike (5,037 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2855046/ (47 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO, Marketing Manager - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 80% Small-Business, 16% Mid-Market #### What Are Lime Connect (formerly Userlike)'s Pros and Cons? **Pros:** - Call Management (1 reviews) - Case Management (1 reviews) - Contact Management (1 reviews) - Easy Implementation (1 reviews) - Easy Integrations (1 reviews) **Cons:** - Expensive (1 reviews) - UX Improvement (1 reviews) ### What Do G2 Reviewers Say About Lime Connect (formerly Userlike)? *AI-generated summary from verified user reviews* **Pros:** - Users love the **easy WhatsApp implementation** , which simplifies customer management significantly. - Users love the **easy WhatsApp implementation** , streamlining customer management for a smoother experience. - Users find **WhatsApp integration easy** , making customer management a seamless and efficient experience. - Users love the **easy WhatsApp implementation** of Lime Connect, simplifying customer management effortlessly. - Users love the **easy WhatsApp integration** of Lime Connect, simplifying customer management significantly. **Cons:** - Users find Lime Connect to be **expensive** , despite acknowledging that it effectively meets their needs. - Users find the **bland design** of Lime Connect lacking, though acknowledge its functionality despite the cost. #### What Are Recent G2 Reviews of Lime Connect (formerly Userlike)? **"[AI Power and Ease of Use](https://www.g2.com/survey_responses/lime-connect-formerly-userlike-review-8977654)"** **Rating:** 4.0/5.0 stars *— Nello P.* [Read full review](https://www.g2.com/survey_responses/lime-connect-formerly-userlike-review-8977654) --- **"[I did research for my client that was building a new website and Userlike floated to the top.](https://www.g2.com/survey_responses/lime-connect-formerly-userlike-review-8968512)"** **Rating:** 5.0/5.0 stars *— Randy R.* [Read full review](https://www.g2.com/survey_responses/lime-connect-formerly-userlike-review-8968512) --- #### What Are G2 Users Discussing About Lime Connect (formerly Userlike)? - [What is Userlike used for?](https://www.g2.com/discussions/what-is-userlike-used-for) ### 5. [11Sight](https://www.g2.com/products/11sight/reviews) At 11Sight, we are redefining customer interactions with AI-powered conversational agents that handle customer inquiries, book appointments, and close sales without human intervention—24/7, across all channels. Our conversational AI Agents serve as the first point of contact for customer and prospect conversations. They work with their human counterparts, either resolve the customer requests or escalate them as appropriate. They are built to answer and to ask questions to drive desired outcomes. They reduce costs, increase revenues, and customer satisfaction. We are in production with hundreds of dealers and growing fast. A dealership using 11Sight’s AI Service Assistant reported: ✔ All customer calls handled 24/7 with no wait time, improving customer satisfaction ✔ Appointments and service revenue doubled ✔ Routine tasks fully automated, load on team members significantly reduced With our existing customers and sales channels, we expect to exceed $2.5M ARR by the end of 2025. 11Sight is a Delaware C-Corp founded by two Bay Area veteran entrepreneurs, Aleks Gollu and Farokh Eskafi. They have two positive exits each, one together. We have three patents and a fourth pending. **Average Rating:** 4.6/5.0 **Total Reviews:** 63 **How Do G2 Users Rate 11Sight?** - **Has the product been a good partner in doing business?:** 9.9/10 (Category avg: 9.1/10) - **Lead Gathering:** 10.0/10 (Category avg: 8.4/10) - **Targeting:** 10.0/10 (Category avg: 8.6/10) - **Analytics:** 10.0/10 (Category avg: 8.4/10) **Who Is the Company Behind 11Sight?** - **Seller:** [11Sight](https://www.g2.com/sellers/11sight) - **Year Founded:** 2016 - **HQ Location:** Berkeley, US - **Twitter:** @11Sight - **LinkedIn® Page:** https://www.linkedin.com/company/elevensight/ (31 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Marketing and Advertising - **Company Size:** 70% Small-Business, 13% Mid-Market #### What Are 11Sight's Pros and Cons? **Pros:** - Ease of Use (12 reviews) - Time-saving (10 reviews) - Video Calls (10 reviews) - Easy Setup (9 reviews) - Helpful (9 reviews) **Cons:** - Limited Customization (5 reviews) - Missing Features (5 reviews) - Limited Analytics (4 reviews) - Limited Features (4 reviews) - Intuitiveness (3 reviews) ### What Do G2 Reviewers Say About 11Sight? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of 11Sight, enabling seamless, instant video conversations and efficient lead qualification. - Users value 11Sight for its **time-saving capabilities** , enabling instant video conversations and swift lead qualification. - Users appreciate the **frictionless video call experience** of 11Sight, enabling seamless and immediate customer connections. - Users value the **easy setup** of 11Sight, allowing quick integration without the hassle of software installation. - Users value the **instant video communication** of 11Sight, enhancing lead engagement and making conversations feel natural. **Cons:** - Users find the **limited customization options** in 11Sight restrict their ability to tailor the experience to their needs. - Users note the **lack of advanced features** in 11Sight, impacting team collaboration and brand consistency. - Users find the **limited analytics** of 11Sight constraining, seeking enhanced tracking and reporting capabilities for better insights. - Users express concerns over **limited features** like basic call recording and insufficient team management capabilities in 11Sight. - Users find the **interface less intuitive** and desire more customization options for an improved experience. #### What Are Recent G2 Reviews of 11Sight? **"[Enhancing Customer Experience Through Live Interactions](https://www.g2.com/survey_responses/11sight-review-12871840)"** **Rating:** 5.0/5.0 stars *— Preeti Y.* [Read full review](https://www.g2.com/survey_responses/11sight-review-12871840) --- **"[Instant Video Connection](https://www.g2.com/survey_responses/11sight-review-12975979)"** **Rating:** 4.0/5.0 stars *— Bavaliya A.* [Read full review](https://www.g2.com/survey_responses/11sight-review-12975979) --- #### What Are G2 Users Discussing About 11Sight? - [What is 11Sight used for?](https://www.g2.com/discussions/what-is-11sight-used-for) - 1 comment ### 6. [Zoovu](https://www.g2.com/products/zoovu/reviews) Zoovu is the next generation digital commerce search platform that merges context and meaning across channels to help brands and retailers have rich, personalized conversations with their customers. Zoovu’s proprietary AI naturally understands and speaks the customer’s language by turning technical specs into an easy-to-understand conversation. Ultimately adapting to the customer’s conversation style to help better engage, educate and empower them in making purchase decisions in the moments that matter. With Zoovu's world-class semantic library you can easily interpret the context and intent behind your customers' every search. More than 3,500 brands and retailers use Zoovu to engage, educate and empower shoppers to find and buy the right product, including Amazon, P&G, Whirlpool and Microsoft. Zoovu operates worldwide in 500+ product categories, across all languages. **Average Rating:** 3.8/5.0 **Total Reviews:** 18 **How Do G2 Users Rate Zoovu?** - **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 9.1/10) - **Lead Gathering:** 5.6/10 (Category avg: 8.4/10) - **Targeting:** 8.3/10 (Category avg: 8.6/10) - **Analytics:** 5.6/10 (Category avg: 8.4/10) **Who Is the Company Behind Zoovu?** - **Seller:** [Zoovu](https://www.g2.com/sellers/zoovu) - **Year Founded:** 2006 - **HQ Location:** Boston, MA - **Twitter:** @Zoovu (1,369 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/zoovu (138 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Consumer Goods - **Company Size:** 47% Small-Business, 26% Mid-Market #### What Are Recent G2 Reviews of Zoovu? **"[What we have looking for?](https://www.g2.com/survey_responses/zoovu-review-4020143)"** **Rating:** 4.0/5.0 stars *— Archie A.* [Read full review](https://www.g2.com/survey_responses/zoovu-review-4020143) --- **"[Excited to launch our first assistant!](https://www.g2.com/survey_responses/zoovu-review-2969167)"** **Rating:** 5.0/5.0 stars *— Kerri M.* [Read full review](https://www.g2.com/survey_responses/zoovu-review-2969167) --- ### 7. [Sonar](https://www.g2.com/products/sonar/reviews) Texting has opened up new possibilities for how sales and marketing teams can build meaningful relationships with prospects and customers. Qualifying leads, converting prospects, and engaging with customers can be challenging. Introducing, Marchex Sonar, the intelligent text messaging platform built for business. Utilize the power of AI to automate initial communication, follow-ups, scheduling, drip campaigns, and more. With one of the highest rated user interfaces and user experiences, Sonar offers the best suite of functionality for sales and marketing teams on the channels customers prefer. Dozens of integrations enable you to seamlessly connect with your customers through your CRM or tech stack. Convert more leads, engage more effectively, and drive more revenue with Marchex Sonar. **Average Rating:** 4.2/5.0 **Total Reviews:** 111 **How Do G2 Users Rate Sonar?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10) - **Lead Gathering:** 8.2/10 (Category avg: 8.4/10) - **Targeting:** 8.8/10 (Category avg: 8.6/10) - **Analytics:** 8.1/10 (Category avg: 8.4/10) **Who Is the Company Behind Sonar?** - **Seller:** [Sonar](https://www.g2.com/sellers/sonar) - **Year Founded:** 2014 - **HQ Location:** San Francisco, California - **Twitter:** @Sonar (9,100 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/9440274 (3 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Sales Executive, Business Consultant - **Top Industries:** Real Estate, Transportation/Trucking/Railroad - **Company Size:** 64% Enterprise, 25% Mid-Market #### What Are Recent G2 Reviews of Sonar? **"[Use Sonar Daily For Work](https://www.g2.com/survey_responses/sonar-review-7033868)"** **Rating:** 4.0/5.0 stars *— Verified User in Telecommunications* [Read full review](https://www.g2.com/survey_responses/sonar-review-7033868) --- **"[Good platform but limited use options](https://www.g2.com/survey_responses/sonar-review-7034233)"** **Rating:** 4.0/5.0 stars *— Verified User in Retail* [Read full review](https://www.g2.com/survey_responses/sonar-review-7034233) --- ### 8. [Manago AI](https://www.g2.com/products/manago-ai/reviews) Manago AI is a Customer Engagement Platform that helps marketers connect their data, understand every customer, communicate on every channel and drive results. Trusted by 2,000+ brands, Manago AI gives marketers the speed, clarity and confidence to move from idea to live campaign in minutes across email, SMS, WhatsApp and web. No technical resource required. **Average Rating:** 4.4/5.0 **Total Reviews:** 298 **How Do G2 Users Rate Manago AI?** - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.1/10) **Who Is the Company Behind Manago AI?** - **Seller:** [Manago AI](https://www.g2.com/sellers/manago-ai) - **Year Founded:** 2011 - **HQ Location:** Kraków, PL - **LinkedIn® Page:** https://www.linkedin.com/company/5134015/ (347 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Marketing Automation Specialist, Marketing Manager - **Top Industries:** Marketing and Advertising, Retail - **Company Size:** 56% Small-Business, 36% Mid-Market #### What Are Manago AI's Pros and Cons? **Pros:** - Customer Support (19 reviews) - Automation (16 reviews) - Automation Efficiency (16 reviews) - Features (16 reviews) - Helpful (16 reviews) **Cons:** - Learning Curve (11 reviews) - Not Intuitive (8 reviews) - Complex Usability (7 reviews) - Complexity (6 reviews) - Missing Features (6 reviews) ### What Do G2 Reviewers Say About Manago AI? *AI-generated summary from verified user reviews* **Pros:** - Users commend the **responsive customer support** of SALESmanago, highlighting their quick resolutions and attentive service. - Users highlight the **intuitive automation** of SALESmanago, streamlining marketing processes and enhancing efficiency significantly. - Users appreciate the **automation efficiency** of SALESmanago, enhancing campaign performance through flexible workflows and real-time tracking. - Users value the **fast and helpful support** from SALESmanago, enhancing their overall experience with the tool. - Users highlight the **helpful customer support** of SALESmanago, appreciating the fast and responsive assistance provided. **Cons:** - Users find the **steep learning curve** challenging, as the interface and features can be overwhelming and complex. - Users find some features **not intuitive** , facing challenges with rigidity and a steep learning curve. - Users find the **complex usability** of SALESmanago challenging, highlighting the unintuitive design and overwhelming features. - Users find the **complexity** of SALESmanago overwhelming, making it challenging to utilize all available functions effectively. - Users find the **missing features** in SALESmanago limit adaptability and complicate usability, necessitating workarounds and improvements. #### What Are Recent G2 Reviews of Manago AI? **"[Intuitive, Feature-Rich Newsletter Builder with Reliable Automations and Great Support](https://www.g2.com/survey_responses/manago-ai-review-12970320)"** **Rating:** 4.0/5.0 stars *— Paulina .* [Read full review](https://www.g2.com/survey_responses/manago-ai-review-12970320) --- **"[Intuitive and Effective for Marketing Automation](https://www.g2.com/survey_responses/manago-ai-review-1910860)"** **Rating:** 5.0/5.0 stars *— Oscar G.* [Read full review](https://www.g2.com/survey_responses/manago-ai-review-1910860) --- #### What Are G2 Users Discussing About Manago AI? - [What is SALESmanago used for?](https://www.g2.com/discussions/what-is-salesmanago-used-for) ### 9. [Gorgias](https://www.g2.com/products/gorgias/reviews) Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries throughout the entire customer journey. Gorgias's AI Agent acts as a super-agent on the brand's team, driving conversations with customers at the right time and on the right channel—from editing orders and managing subscriptions to providing AI-powered product recommendations. Thanks to advanced ecommerce and channel integrations, Gorgias provides a single, streamlined platform where customer assistance is hyper-personalized and ticket resolution happens instantly. Gorgias unlocks the power of conversations, helping brands build lasting customer relationships, improve efficiency, and drive more sales. **Average Rating:** 4.6/5.0 **Total Reviews:** 551 **How Do G2 Users Rate Gorgias?** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.1/10) **Who Is the Company Behind Gorgias?** - **Seller:** [Gorgias](https://www.g2.com/sellers/gorgias) - **Company Website:** https://www.gorgias.com/ - **Year Founded:** 2015 - **HQ Location:** San Francisco, California - **Twitter:** @gorgiasio (3,747 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/6402068/ (519 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Customer Service Representative, Customer Service Manager - **Top Industries:** Retail, Apparel & Fashion - **Company Size:** 80% Small-Business, 18% Mid-Market #### What Are Gorgias's Pros and Cons? **Pros:** - Ease of Use (28 reviews) - Integrations (24 reviews) - Features (18 reviews) - Easy Integrations (17 reviews) - Helpful (17 reviews) **Cons:** - Learning Curve (8 reviews) - Expensive (7 reviews) - Missing Features (7 reviews) - Ticketing Issues (7 reviews) - Lack of Features (6 reviews) ### What Do G2 Reviewers Say About Gorgias? *AI-generated summary from verified user reviews* **Pros:** - Users find **Gorgias easy to use** , streamlining customer support across multiple channels with seamless integration and automation. - Users appreciate Gorgias for its **seamless integrations** with multiple platforms, enhancing efficiency in customer support operations. - Users value Gorgias for its **integration capabilities** , enabling seamless support and efficient access to customer data. - Users love the **easy integrations** of Gorgias, streamlining customer support across multiple channels seamlessly. - Users find Gorgias to be an **incredibly helpful** support solution, streamlining customer service and enhancing efficiency. **Cons:** - Users note a **steep learning curve during setup** , requiring time to train flows and manage macros effectively. - Users find Gorgias to be **too expensive** , wishing for more affordability and integrated AI services. - Users find the **missing features** in Gorgias, such as limited channel connections and reporting, quite frustrating. - Users report **ticketing issues** such as expensive add-on charges and glitches that hinder the overall experience. - Users find a **lack of features** in Gorgias, particularly in reporting and customization for evolving business needs. #### What Are Recent G2 Reviews of Gorgias? **"[Effortless Customer Service Consolidation and Automation](https://www.g2.com/survey_responses/gorgias-review-12724740)"** **Rating:** 5.0/5.0 stars *— Luis S.* [Read full review](https://www.g2.com/survey_responses/gorgias-review-12724740) --- **"[Deep Shopify Integration That Makes Customer Support Faster and More Efficient](https://www.g2.com/survey_responses/gorgias-review-12662280)"** **Rating:** 4.0/5.0 stars *— Mitchell O.* [Read full review](https://www.g2.com/survey_responses/gorgias-review-12662280) --- #### What Are G2 Users Discussing About Gorgias? - [Is gorgias worth?](https://www.g2.com/discussions/is-gorgias-worth) - 2 comments - [What does gorgias integrate with?](https://www.g2.com/discussions/what-does-gorgias-integrate-with) - 2 comments - [Is gorgias a CRM tool?](https://www.g2.com/discussions/is-gorgias-a-crm-tool) - 2 comments - [What is gorgias software?](https://www.g2.com/discussions/what-is-gorgias-software) - 2 comments ### 10. [yellow.ai](https://www.g2.com/products/yellow-ai/reviews) Yellow.ai empowers enterprises to create memorable customer conversations through our generative AI-powered customer service automation platform. Our vision is to drive toward the future of fully autonomous customer support that unlocks unparalleled efficiency and significantly reduces operational costs. Headquartered in San Mateo, Yellow.ai serves over 1100 enterprises, including Sony, Domino’s, Hyundai, Ferrellgas, Logitech, Waste Connections, Randstad, Tiket.com, Lulu Group International, Papa Johns, Volkswagen, ITC Ltd., and OYO, across 85+ countries in 135+ languages. Our platform is built on multi-LLM architecture and continuously trained on 16B+ conversations annually, enabling businesses to deliver elevated experiences and build lasting customer relationships. Founded in 2016 with offices across six countries, Yellow.ai has raised over $102 million from blue-chip investors. **Average Rating:** 4.4/5.0 **Total Reviews:** 100 **How Do G2 Users Rate yellow.ai?** - **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 9.1/10) - **Lead Gathering:** 8.0/10 (Category avg: 8.4/10) - **Targeting:** 8.7/10 (Category avg: 8.6/10) - **Analytics:** 8.0/10 (Category avg: 8.4/10) **Who Is the Company Behind yellow.ai?** - **Seller:** [yellow.ai](https://www.g2.com/sellers/yellow-ai) - **Year Founded:** 2016 - **HQ Location:** San Mateo, California - **Twitter:** @yellowdotai (1,550 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/yellowmessenger/about (864 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Software Engineer - **Top Industries:** Financial Services, Information Technology and Services - **Company Size:** 38% Small-Business, 33% Mid-Market #### What Are yellow.ai's Pros and Cons? **Pros:** - Integrations (11 reviews) - Chatbot Development (10 reviews) - Chatbots (9 reviews) - Ease of Use (9 reviews) - Easy Integrations (9 reviews) **Cons:** - Steep Learning Curve (7 reviews) - Learning Curve (6 reviews) - AI Limitations (3 reviews) - Complexity (3 reviews) - Difficult Implementation (3 reviews) ### What Do G2 Reviewers Say About yellow.ai? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **seamless chatbot integration** with Microsoft Teams, enhancing usability and overall experience. - Users value the **multi-channel support and quick integration** of Yellow.ai for seamless chatbot deployment within Teams. - Users praise the **easy-to-build and seamless chatbots** on yellow.ai, enhancing customer support and engagement effortlessly. - Users value the **ease of use** of yellow.ai, highlighting its intuitive setup and seamless integration capabilities. - Users commend the **easy integrations** of yellow.ai, facilitating seamless deployment of chatbots across platforms like Microsoft Teams. **Cons:** - Users find the **steep learning curve** challenging, requiring significant time and effort to become proficient with the platform. - Users note a significant **learning curve** with Yellow.ai, particularly for those new to conversational AI technology. - Users feel the need for **improved AI capabilities** , citing challenges with integrations and limited chatbot learning. - Users find the product **complex for newcomers** , necessitating substantial technical knowledge for effective use and integration. - Users experience **difficult implementation** challenges with Yellow.ai, including complex integrations and limited customization options. #### What Are Recent G2 Reviews of yellow.ai? **"[Yellow.ai Chatbot Developement platform](https://www.g2.com/survey_responses/yellow-ai-review-10477534)"** **Rating:** 5.0/5.0 stars *— Adapa Chaitanya M.* [Read full review](https://www.g2.com/survey_responses/yellow-ai-review-10477534) --- **"[Much needed and detailed path to use the serivce](https://www.g2.com/survey_responses/yellow-ai-review-4408849)"** **Rating:** 4.5/5.0 stars *— AVANI S.* [Read full review](https://www.g2.com/survey_responses/yellow-ai-review-4408849) --- #### What Are G2 Users Discussing About yellow.ai? - [How has yellow.ai supported your chatbot automation, and what features do you rely on most?](https://www.g2.com/discussions/how-has-yellow-ai-supported-your-chatbot-automation-and-what-features-do-you-rely-on-most) - [Is yellow messenger a SaaS company?](https://www.g2.com/discussions/is-yellow-messenger-a-saas-company) - [Does Yello use AI?](https://www.g2.com/discussions/does-yello-use-ai) - [What is chatbot yellow?](https://www.g2.com/discussions/what-is-chatbot-yellow) - [What does Yellow AI do?](https://www.g2.com/discussions/what-does-yellow-ai-do) ### 11. [Watermelon](https://www.g2.com/products/watermelon/reviews) Watermelon is the most user-friendly conversational AI platform to automate conversations, no coding required. Cut down your workload by linking service channels. Combine your software and start automating customer service with an AI Agent. The agent makes sure you are available for your customers 24/7, during every step of their customer journey. **Average Rating:** 4.5/5.0 **Total Reviews:** 92 **How Do G2 Users Rate Watermelon?** - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.1/10) - **Lead Gathering:** 5.3/10 (Category avg: 8.4/10) - **Targeting:** 6.0/10 (Category avg: 8.6/10) - **Analytics:** 4.7/10 (Category avg: 8.4/10) **Who Is the Company Behind Watermelon?** - **Seller:** [Watermelon](https://www.g2.com/sellers/watermelon) - **Year Founded:** 2018 - **HQ Location:** Utrecht, NL - **Twitter:** @WatermelonHQ (2,988 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/watermelon-b-v-/ (80 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Retail, Education Management - **Company Size:** 67% Small-Business, 29% Mid-Market #### What Are Watermelon's Pros and Cons? **Pros:** - Helpful (27 reviews) - Customer Support (22 reviews) - Ease of Use (19 reviews) - AI Technology (12 reviews) - Chatbot Development (10 reviews) **Cons:** - AI Limitations (5 reviews) - Inadequate AI Features (4 reviews) - Learning Curve (4 reviews) - Missing Features (4 reviews) - Chatbot Issues (3 reviews) ### What Do G2 Reviewers Say About Watermelon? *AI-generated summary from verified user reviews* **Pros:** - Users find Watermelon **easy to set up and efficient** , enhancing customer support with high-quality, polite responses. - Users value the **responsive customer support** of Watermelon, finding it easy to access and extremely helpful. - Users find Watermelon to be **easy to use** , enhancing communication efficiency and providing excellent customer support. - Users appreciate the **easy setup and effective AI chatbot** of Watermelon, enhancing customer interaction and boosting registrations. - Users find Watermelon's **easy chatbot setup** and responsive service greatly enhance user engagement and overall effectiveness. **Cons:** - Users find **AI limitations frustrating** , particularly with inconsistent responses and slow support during implementation. - Users report **inadequate AI features** that require extensive training, leading to delays and inconsistent responses during implementation. - Users note a significant **learning curve** in setting up Watermelon, requiring time and effort for effective use. - Users note the **missing features** in Watermelon, particularly lacking insights and functionalities like track and trace code reading. - Users face **chatbot issues** such as unresponsiveness and the need for frequent manual updates, hindering efficiency. #### What Are Recent G2 Reviews of Watermelon? **"[Easy Setup and Fast Human Support — AI Agent Online a few weeks](https://www.g2.com/survey_responses/watermelon-review-13052974)"** **Rating:** 4.5/5.0 stars *— Dennis v.* [Read full review](https://www.g2.com/survey_responses/watermelon-review-13052974) --- **"[Our Watermelon agent saves us lots of time](https://www.g2.com/survey_responses/watermelon-review-11767520)"** **Rating:** 5.0/5.0 stars *— Henriëtte B.* [Read full review](https://www.g2.com/survey_responses/watermelon-review-11767520) --- #### What Are G2 Users Discussing About Watermelon? - [What is Watermelon used for?](https://www.g2.com/discussions/what-is-watermelon-used-for) ### 12. [Continually](https://www.g2.com/products/continually/reviews) We make sure you never miss another lead from your website. Today, when people visit your site - say to request a product demo - they expect you to reply straight away. Even when its out of hours, or if they're in another time zone. Most websites ask customers to fill in long forms, and provide lots of information. It's an impersonal and unfriendly experience. And as a customer, you don't know when you'll hear back. Research by insidesales.com shows that waiting even 5 minutes to respond to a customer dramatically reduces your chances of closing the business. We give you a single line of code you can add to your site to automatically reply to potential customers and generate more qualified leads without the expense of additional sales people. Continually lets you replace forms with simple messaging, making it easy for customers to get the information they need as quickly as possible. Some examples of what we can do to help you convert website visitors to customers: \* welcome new visitors and ask if there's anything they need help with \* use discovery questions to qualify leads \* quickly book appoinments for hot leads \* build your newsletter list by asking for signups at the right time \* signpost useful content like blog articles, videos or ebooks **Average Rating:** 3.8/5.0 **Total Reviews:** 17 **How Do G2 Users Rate Continually?** - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.1/10) - **Lead Gathering:** 8.6/10 (Category avg: 8.4/10) - **Targeting:** 8.0/10 (Category avg: 8.6/10) - **Analytics:** 5.7/10 (Category avg: 8.4/10) **Who Is the Company Behind Continually?** - **Seller:** [Continually](https://www.g2.com/sellers/continually) - **Year Founded:** 2017 - **HQ Location:** Belfast, Northern Ireland - **Twitter:** @UseContinually (252 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/18323407/ (3 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 88% Small-Business, 12% Mid-Market #### What Are Recent G2 Reviews of Continually? **"[Possibibly the best value for money](https://www.g2.com/survey_responses/continually-review-6700586)"** **Rating:** 5.0/5.0 stars *— Massimo C.* [Read full review](https://www.g2.com/survey_responses/continually-review-6700586) --- **"[Chatbot Experience at its Best](https://www.g2.com/survey_responses/continually-review-4874201)"** **Rating:** 5.0/5.0 stars *— Jean Bertin C.* [Read full review](https://www.g2.com/survey_responses/continually-review-4874201) --- #### What Are G2 Users Discussing About Continually? - [What is Continually used for?](https://www.g2.com/discussions/what-is-continually-used-for) ### 13. [GoSquared](https://www.g2.com/products/gosquared/reviews) Turn more visitors into customers. A suite of integrated products to help you grow your online business. – Analytics: traffic sources, campaign tracking, new visits % – Live Chat: targeted messaging, lead capture, shared team inbox – Customer Data Hub: automatic lead enrichment, company info **Average Rating:** 4.5/5.0 **Total Reviews:** 74 **How Do G2 Users Rate GoSquared?** - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.1/10) - **Lead Gathering:** 8.3/10 (Category avg: 8.4/10) - **Targeting:** 8.3/10 (Category avg: 8.6/10) - **Analytics:** 8.3/10 (Category avg: 8.4/10) **Who Is the Company Behind GoSquared?** - **Seller:** [GoSquared](https://www.g2.com/sellers/gosquared) - **Year Founded:** 2006 - **HQ Location:** London, United Kingdom - **Twitter:** @GoSquared (5,230 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1498461/ (6 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Marketing and Advertising - **Company Size:** 45% Small-Business, 37% Mid-Market #### What Are Recent G2 Reviews of GoSquared? **"[I really love GoSquared, it's the best!](https://www.g2.com/survey_responses/gosquared-review-6521608)"** **Rating:** 5.0/5.0 stars *— Melissa H.* [Read full review](https://www.g2.com/survey_responses/gosquared-review-6521608) --- **"[GoSquared helps in Real-Time Analytics and Engaging Customer Insights](https://www.g2.com/survey_responses/gosquared-review-8186696)"** **Rating:** 4.5/5.0 stars *— AJAY S.* [Read full review](https://www.g2.com/survey_responses/gosquared-review-8186696) --- #### What Are G2 Users Discussing About GoSquared? - [What is GoSquared used for?](https://www.g2.com/discussions/what-is-gosquared-used-for) ### 14. [SlickText](https://www.g2.com/products/slicktext/reviews) SlickText is a comprehensive SMS marketing solution designed to help businesses establish and nurture valuable relationships with their audience through personalized and targeted text messaging. This platform offers a range of tools that enable users to effectively communicate with their customers, driving engagement and fostering loyalty. By leveraging the power of SMS, businesses can reach their audience directly on their mobile devices, ensuring timely and relevant interactions. The target audience for SlickText includes businesses of all sizes, from startups seeking to build their customer base to established enterprises looking to enhance their marketing strategies. The platform caters to various industries including restaurants, retail, churches, employee communications, nonprofits, creators, ecommerce, event venues, service-based businesses, healthcare, and more. Specific use cases for SlickText include sending promotional offers, event reminders, customer surveys, and appointment confirmations, all of which can significantly improve customer engagement and satisfaction. Key features of SlickText include user-friendly marketing tools that simplify the process of creating and managing SMS campaigns. The platform offers automated workflows that allow businesses to set up triggers for messages based on customer behavior, ensuring timely communication without the need for constant manual input. Additionally, SlickText provides advanced analytics that empower users to track the performance of their campaigns, enabling data-driven decisions that can enhance future marketing efforts. SlickText also offers more native integrations than most SMS marketing platforms, helping you connect texting with the tools your business already uses without relying on Zapier for every connection. Native integrations include ActiveCampaign, AWeber, Campaign Monitor, Constant Contact, Drip, HubSpot, Keap, Kit, Mailchimp, Make, Meta, Pinterest, Pipedrive, Salesforce, Shopify, Slack, and Zapier. For anything not listed, you can also use Zapier or Make to connect SlickText with thousands of additional apps. One of the standout benefits of SlickText is its ability to help businesses grow their subscriber lists effectively. With features designed to capture and retain customer information, users can expand their reach and increase their potential for conversions. The platform’s focus on personalized messaging allows businesses to tailor their communications to meet the specific needs and preferences of their audience, ultimately leading to higher engagement rates and improved revenue outcomes. SlickText's commitment to customer support further differentiates it in the SMS marketing landscape. With a team dedicated to assisting users at every stage of their marketing journey, businesses can feel confident in their ability to navigate the platform and maximize its features. This customer-centric approach ensures that users not only have access to powerful marketing tools but also receive the guidance they need to achieve their goals effectively. **Average Rating:** 4.8/5.0 **Total Reviews:** 1,855 **How Do G2 Users Rate SlickText?** - **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.1/10) - **Lead Gathering:** 8.3/10 (Category avg: 8.4/10) - **Targeting:** 10.0/10 (Category avg: 8.6/10) - **Analytics:** 10.0/10 (Category avg: 8.4/10) **Who Is the Company Behind SlickText?** - **Seller:** [SlickText](https://www.g2.com/sellers/slicktext) - **Company Website:** https://www.slicktext.com/ - **Year Founded:** 2012 - **HQ Location:** Nashville, TN and Jamestown, NY - **Twitter:** @SlickText (683 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/slicktext/ (42 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, CEO - **Top Industries:** Non-Profit Organization Management, Retail - **Company Size:** 67% Small-Business, 19% Mid-Market #### What Are SlickText's Pros and Cons? **Pros:** - Ease of Use (181 reviews) - Customer Support (115 reviews) - Helpful (99 reviews) - User-Friendly (65 reviews) - Easy Communication (42 reviews) **Cons:** - Expensive (42 reviews) - SMS Issues (24 reviews) - Missing Features (22 reviews) - Limited Features (19 reviews) - Learning Curve (15 reviews) ### What Do G2 Reviewers Say About SlickText? *AI-generated summary from verified user reviews* **Pros:** - Users find SlickText's **ease of use** exceptional, simplifying the process of sending important updates efficiently. - Users praise the **responsive customer support** of SlickText, enhancing their experience with quick assistance and clarity. - Users appreciate the **helpful customer support** of SlickText, making campaign creation and mass texting easy. - Users appreciate the **user-friendly interface** of SlickText, making it easy to send messages and manage contact lists. - Users appreciate the **ease of communication** with SlickText, enabling quick messaging and individual replies from customers. **Cons:** - Users find SlickText to be **expensive** , especially for small organizations, despite its high ROI potential. - Users often face **SMS issues** with confusion over text costs and unclear segmentation processes in SlickText. - Users find **missing features** frustrating, particularly the lack of support and the limitations on recurring texts. - Users express frustration with **limited features** , particularly in analytics, multimedia customization, and integration capabilities. - Users find the **learning curve challenging** , with confusing terminology and a lack of intuitive setup features affecting experience. #### What Are Recent G2 Reviews of SlickText? **"[Simple, robust, capable, and well-supported.](https://www.g2.com/survey_responses/slicktext-review-12666409)"** **Rating:** 5.0/5.0 stars [Read full review](https://www.g2.com/survey_responses/slicktext-review-12666409) --- **"[Effortless Mass Texting and Smart Keyword Campaigns with SlickText](https://www.g2.com/survey_responses/slicktext-review-12927767)"** **Rating:** 4.0/5.0 stars *— Nitin V.* [Read full review](https://www.g2.com/survey_responses/slicktext-review-12927767) --- #### What Are G2 Users Discussing About SlickText? - [What is SlickText used for?](https://www.g2.com/discussions/what-is-slicktext-used-for) - 3 comments ### 15. [Appier AIRIS (formerly Woopra)](https://www.g2.com/products/appier-airis-formerly-woopra/reviews) Woopra is a Customer Journey Analytics solution that is redefining how companies understand, analyze, engage and retain their customers. The platform is designed to fuel optimization and growth throughout the entire customer lifecycle. Leveraging individual-level data to aggregate analytics reports for full lifecycle insights that bridge departmental gaps. Woopra’s proprietary tracking technology tracks usage across your website, product and mobile applications. In addition, the platform offers 51+ one-click integrations with partners such as Salesforce, Marketo, Intercom and Segment to seamlessly unify disparate data points across tools and teams. As data flows into Woopra, People Profiles reveal a full behavioral history for each user, from their first touch to conversion and beyond. Making every engagement an opportunity to create more personalized experiences and support. Advanced analytics features include non-linear Customer Journeys, Trends and Retention reports powered by consolidated data. Translating numbers into people and opening entirely new views of the who, the what and the how in your data. Finally, Woopra's Triggers empower teams to take real-time action on their data. Automatically personalize page content, trigger a chat message, enrolls segments drip campaigns, update a lead status or customize a promotion with zero latency. Combined with powerful behavioral and demographic data, companies are able to deliver personalized experiences through the right channel, at the right time. With more than 200,000 users and 1,000 innovative customers across the world, Woopra provides the first unified analytics solution that is used by SaaS, eCommerce and On-Demand services for understanding, engaging and connecting with customers through data. **Average Rating:** 4.4/5.0 **Total Reviews:** 197 **How Do G2 Users Rate Appier AIRIS (formerly Woopra)?** - **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.1/10) **Who Is the Company Behind Appier AIRIS (formerly Woopra)?** - **Seller:** [Appier](https://www.g2.com/sellers/appier) - **Year Founded:** 2012 - **HQ Location:** Taipei, Taiwan - **Twitter:** @GoAppier (1,230 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/appier/ (869 employees on LinkedIn®) - **Ownership:** TYO: 4180 **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 53% Small-Business, 34% Mid-Market #### What Are Appier AIRIS (formerly Woopra)'s Pros and Cons? **Pros:** - Insights Generation (8 reviews) - Results (6 reviews) - Reporting (5 reviews) - Customer Understanding (3 reviews) - Data Management (3 reviews) **Cons:** - Complexity (2 reviews) - Difficult Customization (2 reviews) - Difficult Learning (2 reviews) - Feature Limitations (2 reviews) - Integration Issues (2 reviews) ### What Do G2 Reviewers Say About Appier AIRIS (formerly Woopra)? *AI-generated summary from verified user reviews* **Pros:** - Users value the **real-time insights** generated by Appier AIRIS, enhancing decision-making and improving customer understanding. - Users value the **real-time analytics** of Appier AIRIS, empowering them to make rapid, informed business decisions. - Users commend the **flexible reporting** of Appier AIRIS, enabling tailored insights for informed business decisions. - Users value the **comprehensive customer understanding** provided by Appier AIRIS, enhancing insights and driving conversions effectively. - Users value the **centralized data collection** of Appier AIRIS, facilitating insights through professional visualization reports and support. **Cons:** - Users find the **onboarding process complicated** , citing complexity in built-in formulas and occasional malfunctions. - Users face **difficult customization** challenges with Appier AIRIS, limiting specific reporting for their unique analytical needs. - Users find a **difficult learning curve** with Appier AIRIS, especially those new to analytics and data management. - Users express disappointment with **feature limitations** , noting insufficient report types and restricted data analysis timeframe. - Users face **integration challenges** with some third-party tools, which can lead to data discrepancies or setup difficulties. #### What Are Recent G2 Reviews of Appier AIRIS (formerly Woopra)? **"[" Irreplaceable; Technique Tool for Marketing"](https://www.g2.com/survey_responses/appier-airis-formerly-woopra-review-7817933)"** **Rating:** 5.0/5.0 stars *— Verified User in Education Management* [Read full review](https://www.g2.com/survey_responses/appier-airis-formerly-woopra-review-7817933) --- **"[Excellent customer support and easy to use](https://www.g2.com/survey_responses/appier-airis-formerly-woopra-review-11756368)"** **Rating:** 4.0/5.0 stars *— Vicky Fang 房華娟 .* [Read full review](https://www.g2.com/survey_responses/appier-airis-formerly-woopra-review-11756368) --- #### What Are G2 Users Discussing About Appier AIRIS (formerly Woopra)? - [What is Woopra used for?](https://www.g2.com/discussions/what-is-woopra-used-for) - [What does Woopra do?](https://www.g2.com/discussions/what-does-woopra-do) - 1 comment - [How do I track a user journey on my website?](https://www.g2.com/discussions/how-do-i-track-a-user-journey-on-my-website) - 1 comment - [What is woopra com?](https://www.g2.com/discussions/what-is-woopra-com) - 1 comment - [How do you use Woopra?](https://www.g2.com/discussions/how-do-you-use-woopra) - 1 comment ### 16. [knock-ai](https://www.g2.com/products/knock-ai-knock-ai/reviews) Knock AI is the first B2B buyer engagement platform built for the AI era, helping marketing teams turn demand into pipeline before buyers disappear. Modern buyers no longer wait for forms, follow-up emails, or slow sales handoffs. They research with AI, compare vendors instantly, and move on before most teams even respond. Knock AI helps companies move to a formless funnel, where every high-intent touchpoint can turn into an instant buyer conversation across Slack, WhatsApp, LinkedIn, Telegram, and other messaging channels. Knock customers are already generating up to 9x more deals from the same demand. The AI-powered platform identifies, enriches, qualifies, and routes leads in real time, helping sales teams save hours every day and focus only on buyers who are ready to engage. Knock AI is built for B2B marketing, demand generation, revenue, and sales teams that want to generate more pipeline from existing demand. Teams use Knock AI to convert demand from websites, pricing pages, demo pages, G2 profiles, LinkedIn, paid ads, events, webinars, ABM campaigns, email signatures, docs, GitHub, and other off-site channels. Key capabilities include formless lead capture, website DMs, off-site engagement, event conversion, account identification, website visitor de-anonymization, AI enrichment, AI qualification, smart lead routing, conversational scheduling, automated follow-up, buyer journey visibility, CRM sync, and pipeline attribution. Knock AI replaces forms, website chatbots, live chat tools, lead enrichment tools, lead routing tools, scheduling tools, event lead capture tools, intent tracking tools, manual SDR qualification, delayed email follow-up, and disconnected attribution reports. It’s time to replace the traditional marketing stack with the platform built for how buyers buy now. **Average Rating:** 4.9/5.0 **Total Reviews:** 15 **How Do G2 Users Rate knock-ai?** - **Lead Gathering:** 10.0/10 (Category avg: 8.4/10) - **Targeting:** 6.7/10 (Category avg: 8.6/10) - **Analytics:** 10.0/10 (Category avg: 8.4/10) **Who Is the Company Behind knock-ai?** - **Seller:** [Knock-ai](https://www.g2.com/sellers/knock-ai) - **Year Founded:** 2023 - **HQ Location:** New York, US - **LinkedIn® Page:** https://www.linkedin.com/company/knock-ai/about/ (19 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 73% Enterprise, 20% Mid-Market #### What Are knock-ai's Pros and Cons? **Pros:** - Communication (2 reviews) - Easy Communication (2 reviews) - Automation (1 reviews) - Chat Features (1 reviews) - Communication Improvement (1 reviews) **Cons:** - Limited Features (2 reviews) - Comment Issues (1 reviews) - Connectivity Issues (1 reviews) - Email Communication Issues (1 reviews) - Functionality Issues (1 reviews) ### What Do G2 Reviewers Say About knock-ai? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **effective communication** provided by Knock.ai, enhancing client interactions and streamlining appointment setups. - Users value the **easy communication** offered by Knock.ai, enhancing client interactions and streamlining appointment scheduling. - Users find Knock.ai's **automation features** enhance communication, streamline appointment scheduling, and efficiently prescreen leads. - Users love the **seamless chat integrations** of Knock-AI, which enhance communication and provide personalized assistance. - Users value the **improved communication** provided by Knock.ai, enhancing client interactions and streamlining appointment scheduling. **Cons:** - Users find the **limited features** of knock-ai, especially in integrations and screen sharing, frustrating and inconvenient. - Users find **co-browsing inconvenient** due to lack of mark-up tools for effective screen sharing and application use. - Users report occasional **connectivity issues** with knock-ai, particularly on some lower version devices. - Users face **email communication issues** due to limited pre-built connectors and reliance on custom solutions or third-party apps. - Users experience **connectivity issues** and compatibility problems with some older devices, impacting overall functionality. #### What Are Recent G2 Reviews of knock-ai? **"[Finally ditched the demo request form ](https://www.g2.com/survey_responses/knock-ai-review-12713343)"** **Rating:** 5.0/5.0 stars *— Joseph K.* [Read full review](https://www.g2.com/survey_responses/knock-ai-review-12713343) --- **"[Automatic Qualification and Routing That Makes Every SDR Conversation More Relevant](https://www.g2.com/survey_responses/knock-ai-review-12712650)"** **Rating:** 5.0/5.0 stars *— Jonathan L.* [Read full review](https://www.g2.com/survey_responses/knock-ai-review-12712650) --- ### 17. [bonzo](https://www.g2.com/products/bonzo/reviews) Bonzo is a full-suite marketing automation and CRM option for advisors and small businesses. We put the "Relationship" back into CRM with omni-channel and social media outreach. Text, Video, Call, Email, Social - do it all in Bonzo. **Average Rating:** 4.0/5.0 **Total Reviews:** 34 **How Do G2 Users Rate bonzo?** - **Has the product been a good partner in doing business?:** 7.5/10 (Category avg: 9.1/10) - **Lead Gathering:** 7.7/10 (Category avg: 8.4/10) - **Targeting:** 7.9/10 (Category avg: 8.6/10) - **Analytics:** 7.3/10 (Category avg: 8.4/10) **Who Is the Company Behind bonzo?** - **Seller:** [Bonzo](https://www.g2.com/sellers/bonzo) - **Year Founded:** 2019 - **HQ Location:** Columbus, US - **LinkedIn® Page:** https://www.linkedin.com/company/bonzo/ (96 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Financial Services, Real Estate - **Company Size:** 91% Small-Business, 6% Mid-Market #### What Are bonzo's Pros and Cons? **Pros:** - Ease of Use (1 reviews) - Features (1 reviews) **Cons:** - Expensive (1 reviews) - Poor Customer Support (1 reviews) ### What Do G2 Reviewers Say About bonzo? *AI-generated summary from verified user reviews* **Pros:** - Users find Bonzo to be **fairly easy to use** , appreciating its essential features for a smooth experience. - Users find Bonzo **easy to use** and appreciate its essential features, enhancing their overall experience. **Cons:** - Users find Bonzo to be **expensive and untrustworthy** , struggling with unexpected charges and poor customer support. - Users report a **lack of adequate customer support** from Bonzo, leading to frustrating experiences and unresolved issues. #### What Are Recent G2 Reviews of bonzo? **"[Love the platform](https://www.g2.com/survey_responses/bonzo-review-8718631)"** **Rating:** 5.0/5.0 stars *— Matt O.* [Read full review](https://www.g2.com/survey_responses/bonzo-review-8718631) --- **"[My Bonzo Experience](https://www.g2.com/survey_responses/bonzo-review-8737644)"** **Rating:** 4.5/5.0 stars *— Jessica R.* [Read full review](https://www.g2.com/survey_responses/bonzo-review-8737644) --- #### What Are G2 Users Discussing About bonzo? - [What is bonzo used for?](https://www.g2.com/discussions/what-is-bonzo-used-for) ### 18. [Collect.chat](https://www.g2.com/products/collect-chat/reviews) Collect.chat is an interactive chatbot that collects data from your website visitors by asking scripted questions – 24/7, fully on autopilot. Whenever a user response is recorded, you get an email notification. Anyone can build the chatbot with zero coding knowledge and install it in seconds. You can collect leads, feedbacks and book meetings with your customers. Integrate the chatbot with any tool you use in your workflow. **Average Rating:** 4.6/5.0 **Total Reviews:** 12 **How Do G2 Users Rate Collect.chat?** - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.1/10) **Who Is the Company Behind Collect.chat?** - **Seller:** [Micro.company](https://www.g2.com/sellers/micro-company) - **Year Founded:** 2021 - **HQ Location:** Newark, DE - **Twitter:** @microdotcompany (333 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/microdotcompany/ (12 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 71% Small-Business, 29% Mid-Market #### What Are Collect.chat's Pros and Cons? **Pros:** - Ease of Use (1 reviews) - Efficiency (1 reviews) - Helpful (1 reviews) **Cons:** - Dashboard Issues (1 reviews) - Limited Features (1 reviews) - Missing Features (1 reviews) ### What Do G2 Reviewers Say About Collect.chat? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Collect.chat, reporting a significant increase in leads generated. - Users note the **efficiency in generating leads** with Collect.chat, experiencing significant increases in their lead numbers. - Users find Collect.chat's ability to generate leads to be **extremely helpful** , resulting in significant lead increases. **Cons:** - Users find the **dashboard interface unfriendly** and express a desire for more features in future updates. - Users feel the **limited features** of Collect.chat hinder UX, expressing a desire for more functionality in the future. - Users feel the **missing features** in Collect.chat's dashboard hinder usability and desire improvement in future updates. #### What Are Recent G2 Reviews of Collect.chat? **"[Simple, easy-to-use conversational marketing chat bot](https://www.g2.com/survey_responses/collect-chat-review-1662815)"** **Rating:** 5.0/5.0 stars *— Verified User in Internet* [Read full review](https://www.g2.com/survey_responses/collect-chat-review-1662815) --- **"[Best tools and application for customers clients connect.](https://www.g2.com/survey_responses/collect-chat-review-5238037)"** **Rating:** 4.5/5.0 stars *— Diwakar K.* [Read full review](https://www.g2.com/survey_responses/collect-chat-review-5238037) --- #### What Are G2 Users Discussing About Collect.chat? - [What is Collect.chat used for?](https://www.g2.com/discussions/what-is-collect-chat-used-for) ### 19. [Joonbot Chatbot Builder](https://www.g2.com/products/joonbot-chatbot-builder/reviews) Joonbot is a no-code and easy-to-use chatbot builder to boost your conversions. With Joonbot, you can guide, collect and push information to your audience in no time. Some use cases: Get more qualified leads Increase sales Automate customer resolutions **Average Rating:** 4.5/5.0 **Total Reviews:** 16 **How Do G2 Users Rate Joonbot Chatbot Builder?** - **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 9.1/10) - **Lead Gathering:** 7.1/10 (Category avg: 8.4/10) - **Analytics:** 6.9/10 (Category avg: 8.4/10) **Who Is the Company Behind Joonbot Chatbot Builder?** - **Seller:** [Arnica](https://www.g2.com/sellers/arnica) - **Year Founded:** 2021 - **HQ Location:** Alpharetta, Georgia - **Twitter:** @arnicaio (124 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/arnica-io/about (60 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 94% Small-Business, 6% Mid-Market #### What Are Recent G2 Reviews of Joonbot Chatbot Builder? **"[A simple and effective complementary tool](https://www.g2.com/survey_responses/joonbot-chatbot-builder-review-4792973)"** **Rating:** 5.0/5.0 stars *— Franck L.* [Read full review](https://www.g2.com/survey_responses/joonbot-chatbot-builder-review-4792973) --- **"[The best app is the one you'll actually be able to use](https://www.g2.com/survey_responses/joonbot-chatbot-builder-review-4154029)"** **Rating:** 5.0/5.0 stars *— Chris G.* [Read full review](https://www.g2.com/survey_responses/joonbot-chatbot-builder-review-4154029) --- #### What Are G2 Users Discussing About Joonbot Chatbot Builder? - [What is Joonbot Chatbot Builder used for?](https://www.g2.com/discussions/what-is-joonbot-chatbot-builder-used-for) ### 20. [Connectly.ai](https://www.g2.com/products/connectly-inc-connectly-ai/reviews) Connectly allows businesses to easily create and send automated, interactive, and personalized marketing campaigns through WhatsApp at scale. This promotes a 2-way conversation (unlike SMS & e-mail), where prospects and customers can choose their buying journey, increasing engagement alongside conversions. Connectly also centralizes customer communications in a unified inbox - across WhatsApp, SMS, Facebook Messenger, and Instagram – enabling companies to segment their audience and make data-driven decisions based on its smart reporting. **Average Rating:** 4.7/5.0 **Total Reviews:** 16 **How Do G2 Users Rate Connectly.ai?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10) - **Lead Gathering:** 7.9/10 (Category avg: 8.4/10) - **Targeting:** 8.3/10 (Category avg: 8.6/10) - **Analytics:** 8.3/10 (Category avg: 8.4/10) **Who Is the Company Behind Connectly.ai?** - **Seller:** [Connectly](https://www.g2.com/sellers/connectly) - **Year Founded:** 2020 - **HQ Location:** San Francisco, California - **Twitter:** @ConnectlyAI (114 Twitter followers) - **LinkedIn® Page:** http://www.linkedin.com/company/connectly-ai (60 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 41% Mid-Market, 35% Small-Business #### What Are Connectly.ai's Pros and Cons? **Pros:** - Ease of Use (3 reviews) - Helpful (3 reviews) - Customer Engagement (2 reviews) - Customer Support (2 reviews) - Intuitive (2 reviews) **Cons:** - Data Management (1 reviews) - Export Issues (1 reviews) - Inadequate Reporting (1 reviews) - Inefficient Reporting (1 reviews) - Poor Reporting (1 reviews) ### What Do G2 Reviewers Say About Connectly.ai? *AI-generated summary from verified user reviews* **Pros:** - Users find Connectly.ai to be **intuitive and easy to use** , enhancing customer engagement and communication effortlessly. - Users appreciate the **proactive support** from Connectly.ai, feeling well assisted throughout their communication processes. - Users value the **excellent customer engagement** provided by Connectly.ai, enhancing communication through WhatsApp mass communications. - Users commend the **excellent customer support** from Connectly.ai, providing timely assistance and guidance throughout their experience. - Users find the **intuitive interface** of Connectly.ai enhances communication and customer engagement effectively. **Cons:** - Users find the **manual data extraction process** in monthly reports cumbersome and in need of improvement. - Users find the **manual data extraction process** for monthly reports cumbersome, highlighting a need for improvement. - Users note the **inadequate reporting** process is manual, indicating a need for improvement in data extraction. - Users find the **inefficient reporting** process tedious due to its manual data extraction, though they still recommend the tool. - Users find the **reporting process cumbersome** , as extracting data requires too much manual effort despite the tool's overall excellence. #### What Are Recent G2 Reviews of Connectly.ai? **"[It is a very easy tool to use](https://www.g2.com/survey_responses/connectly-ai-review-8750242)"** **Rating:** 4.0/5.0 stars *— Yaritse D.* [Read full review](https://www.g2.com/survey_responses/connectly-ai-review-8750242) --- **"[Partner committed to business agility](https://www.g2.com/survey_responses/connectly-ai-review-8429321)"** **Rating:** 5.0/5.0 stars *— Natalia D.* [Read full review](https://www.g2.com/survey_responses/connectly-ai-review-8429321) --- ### 21. [Hustle](https://www.g2.com/products/hustle/reviews) Hustle is a one-to-one texting platform that lets organizations connect personally through the most effective communication channel. Hustle enables organizations to use conversations to build relationships, boost the effectiveness of other communication channels, and drive real action at scale. **Average Rating:** 4.5/5.0 **Total Reviews:** 10 **How Do G2 Users Rate Hustle?** - **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 9.1/10) - **Lead Gathering:** 7.5/10 (Category avg: 8.4/10) - **Targeting:** 9.3/10 (Category avg: 8.6/10) - **Analytics:** 8.3/10 (Category avg: 8.4/10) **Who Is the Company Behind Hustle?** - **Seller:** [Hustle](https://www.g2.com/sellers/hustle) - **Year Founded:** 2014 - **HQ Location:** San Francisco, California - **Twitter:** @Hustle (5,189 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/6451629/ (252 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 50% Mid-Market, 50% Small-Business #### What Are Recent G2 Reviews of Hustle? **"[Hustle for Recruitment](https://www.g2.com/survey_responses/hustle-review-5279116)"** **Rating:** 4.5/5.0 stars *— Kelli A.* [Read full review](https://www.g2.com/survey_responses/hustle-review-5279116) --- **"[Hustle for P2P Texting](https://www.g2.com/survey_responses/hustle-review-7616771)"** **Rating:** 4.0/5.0 stars *— Zoe S.* [Read full review](https://www.g2.com/survey_responses/hustle-review-7616771) --- #### What Are G2 Users Discussing About Hustle? - [What is Hustle used for?](https://www.g2.com/discussions/what-is-hustle-used-for) ### 22. [Appier BotBonnie](https://www.g2.com/products/appier-botbonnie/reviews) Drag and drop conversational features to create social interactions across multiple channels. Manage all social channels, including LINE, Facebook, Instagram, and web chats, with one single console. Rely on BotBonnie for the most efficient way to provide the best customer experiences. **Average Rating:** 4.3/5.0 **Total Reviews:** 8 **How Do G2 Users Rate Appier BotBonnie?** - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.1/10) - **Lead Gathering:** 8.0/10 (Category avg: 8.4/10) - **Targeting:** 8.0/10 (Category avg: 8.6/10) - **Analytics:** 6.7/10 (Category avg: 8.4/10) **Who Is the Company Behind Appier BotBonnie?** - **Seller:** [Appier](https://www.g2.com/sellers/appier) - **Year Founded:** 2012 - **HQ Location:** Taipei, Taiwan - **Twitter:** @GoAppier (1,230 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/appier/ (869 employees on LinkedIn®) - **Ownership:** TYO: 4180 **Who Uses This Product?** - **Company Size:** 88% Mid-Market, 13% Small-Business #### What Are Appier BotBonnie's Pros and Cons? **Pros:** - Features (1 reviews) ### What Do G2 Reviewers Say About Appier BotBonnie? *AI-generated summary from verified user reviews* **Pros:** - Users are thrilled with the **performance and new chat and marketing features** that enhance their experience significantly. #### What Are Recent G2 Reviews of Appier BotBonnie? **"[Users Love the Performance, Plus the New Chat & Marketing Feature](https://www.g2.com/survey_responses/appier-botbonnie-review-12211365)"** **Rating:** 4.5/5.0 stars *— Verified User in Leisure, Travel & Tourism* [Read full review](https://www.g2.com/survey_responses/appier-botbonnie-review-12211365) --- **"[Intuitive Interface and Flexible Development That Reduces Support Workload](https://www.g2.com/survey_responses/appier-botbonnie-review-12689816)"** **Rating:** 5.0/5.0 stars *— Wesley C.* [Read full review](https://www.g2.com/survey_responses/appier-botbonnie-review-12689816) --- ### 23. [Expertise AI](https://www.g2.com/products/expertise-ai/reviews) Expertise AI replaces traditional website chatbots with an AI sales agent built to convert. Most chatbots are designed for support. They answer basic questions, follow rigid scripts, and break the moment a real buyer goes off-path. The result is lost momentum, slow follow-ups, and pipeline quietly leaking out of your website. Expertise AI is different. It runs real sales conversations. Our AI sales agent engages inbound visitors in real time, understands intent and context, and guides buyers to the right next step, whether that’s qualifying fit, answering complex questions, sharing relevant content, or booking a meeting. Instead of deflecting conversations, Expertise moves them forward. Built for HubSpot-first B2B teams, Expertise connects directly into your revenue stack. High-intent conversations are routed instantly, buyer context is preserved, and sales teams are alerted when it’s time to jump in, at the moment intent is highest. Expertise AI adapts dynamically to how buyers behave. It personalizes each conversation based on page context, actions, and firmographic signals, enriching every lead with actionable insight instead of noise. No scripts. No broken flows. No lost speed-to-lead. With native integrations across HubSpot, Salesforce, Zapier, and modern sales tools, Expertise fits seamlessly into existing workflows. The platform handles qualification, routing, scheduling, and enrichment automatically, so teams can focus on closing, not chasing. Enterprise-ready and SOC 2 Type II and GDPR compliant, Expertise AI scales securely with your business. Ditch the stone-age chatbot. Use an AI agent that actually converts. **Average Rating:** 4.9/5.0 **Total Reviews:** 48 **How Do G2 Users Rate Expertise AI?** - **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.1/10) - **Lead Gathering:** 10.0/10 (Category avg: 8.4/10) - **Analytics:** 10.0/10 (Category avg: 8.4/10) **Who Is the Company Behind Expertise AI?** - **Seller:** [Expertise AI](https://www.g2.com/sellers/expertise-ai) - **Company Website:** https://www.expertise.ai/ - **HQ Location:** Toronto, ON - **LinkedIn® Page:** https://www.linkedin.com/company/expertise-ai/ (19 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services - **Company Size:** 74% Small-Business, 26% Mid-Market #### What Are Expertise AI's Pros and Cons? **Pros:** - Ease of Use (11 reviews) - Features (7 reviews) - Implementation Ease (7 reviews) - Easy Setup (6 reviews) - Helpful (6 reviews) **Cons:** - Cost (2 reviews) - Expensive (2 reviews) - Integration Issues (2 reviews) - Complexity (1 reviews) - Dashboard Issues (1 reviews) ### What Do G2 Reviewers Say About Expertise AI? *AI-generated summary from verified user reviews* **Pros:** - Users highlight the **ease of implementation** of Expertise AI, enhancing customer service significantly with minimal effort. - Users love the **ease of setup** and **stellar customer support** offered by Expertise.ai, enhancing their experience. - Users find the **implementation process easy** , with smooth integrations and straightforward setup options available. - Users rave about the **easy setup** of Expertise AI, seamlessly integrating AI solutions into their websites. - Users appreciate the **helpful support** from Expertise AI, noting quick responses and tailored assistance for optimal use. **Cons:** - Users find the **pricing structure steep** for small businesses, which can make scaling challenging despite the program's quality. - The primary concern is the **high pricing** , which can be challenging for small businesses and solo operators. - Users face **integration issues** with HubSpot workflows, requiring time and assistance for effective setup. - Users find the **integration complexity** of Expertise AI challenging without prior knowledge, though support is available. - Users often face **login issues** in the Dashboard, making access to expertise challenging and frustrating. #### What Are Recent G2 Reviews of Expertise AI? **"[Fast Setup, Smooth Website Integration, and Real-Time Visitor Support](https://www.g2.com/survey_responses/expertise-ai-review-13061439)"** **Rating:** 5.0/5.0 stars *— Muzammil M.* [Read full review](https://www.g2.com/survey_responses/expertise-ai-review-13061439) --- **"[Simple Setup, Stellar Support, and Powerful Integrations / Data](https://www.g2.com/survey_responses/expertise-ai-review-12316094)"** **Rating:** 5.0/5.0 stars *— Jamie Beth P.* [Read full review](https://www.g2.com/survey_responses/expertise-ai-review-12316094) --- ### 24. [Signpost](https://www.g2.com/products/signpost/reviews) Signpost is an AI-powered communications platform built for home service contractors. It uses AI voice agents, instant responders, and AI SMS to help small businesses be the first to respond to every customer. AI Voice Agent: Signpost's AI Voice Agent picks up 24/7, greets callers in a natural voice, answers common FAQ, and captures lead details. Instant Responders: Signpost's Instant Responders send a personalized message to customers who reach out on platforms like Angi, Thumbtack, or Facebook. AI SMS: Signpost's AI SMS responds to incoming leads, qualifies their request, and keeps the conversation moving, even after-hours or on the job. Messaging Hub: Signpost's Messaging Hub brings every customer conversation, including inbound calls, texts, and inquiries on platforms like Angi and Thumbtack, into a single inbox. **Average Rating:** 3.7/5.0 **Total Reviews:** 57 **How Do G2 Users Rate Signpost?** - **Has the product been a good partner in doing business?:** 7.0/10 (Category avg: 9.1/10) **Who Is the Company Behind Signpost?** - **Seller:** [Signpost](https://www.g2.com/sellers/signpost) - **Year Founded:** 2010 - **HQ Location:** Austin, TX - **Twitter:** @Signpost (2,306 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/signpost/ (135 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Consumer Services, Marketing and Advertising - **Company Size:** 82% Small-Business, 7% Enterprise #### What Are Signpost's Pros and Cons? **Pros:** - Automation (5 reviews) - Ease of Use (5 reviews) - Automation Features (4 reviews) - Helpful (4 reviews) - Time Efficiency (4 reviews) **Cons:** - Slow Loading (3 reviews) - Slow Performance (3 reviews) - Dashboard Issues (2 reviews) - Data Inaccuracy (2 reviews) - Incomplete Information (2 reviews) ### What Do G2 Reviewers Say About Signpost? *AI-generated summary from verified user reviews* **Pros:** - Users value the **automation features** of Signpost, which simplify customer management and enhance business relationships effortlessly. - Users appreciate the **ease of use** of Signpost, enabling seamless management of customer interactions and stress-free organization. - Users appreciate the **automation features** of Signpost, enhancing customer management and streamlining follow-ups effortlessly. - Users find Signpost's **easy review feature** invaluable for enhancing market visibility and improving business success. - Users value the **time efficiency** of Signpost, automating tasks that enhance customer relationships and streamline operations. **Cons:** - Users find the **slow loading** of Signpost frustrating, particularly when managing large contact lists and syncing data. - Users feel that Signpost's **slow performance** hinders efficiency, particularly with large contact lists and page loading times. - Users find the **dashboard difficult to navigate** due to clarity issues and limited customization options affecting usability. - Users find **data inaccuracies** troubling, as information can be outdated and lacks clear presentation on the dashboard. - Users find the **incomplete information** and unclear dashboard design hinder their overall experience with Signpost. #### What Are Recent G2 Reviews of Signpost? **"[Seamless Communication Hub with Marketing Automation](https://www.g2.com/survey_responses/signpost-review-12824038)"** **Rating:** 4.5/5.0 stars *— RAHUL K.* [Read full review](https://www.g2.com/survey_responses/signpost-review-12824038) --- **"[Signpost Streamlines Customer Communication and Automated Review Requests](https://www.g2.com/survey_responses/signpost-review-13041558)"** **Rating:** 4.5/5.0 stars *— Dharamveer p.* [Read full review](https://www.g2.com/survey_responses/signpost-review-13041558) --- #### What Are G2 Users Discussing About Signpost? - [What is Signpost used for?](https://www.g2.com/discussions/what-is-signpost-used-for) - [How much does signpost cost?](https://www.g2.com/discussions/how-much-does-signpost-cost) - [What are the 5 signposts?](https://www.g2.com/discussions/what-are-the-5-signposts) - [What are the 6 signposts?](https://www.g2.com/discussions/what-are-the-6-signposts) - [What are examples of signposts?](https://www.g2.com/discussions/what-are-examples-of-signposts) ### 25. [SleekFlow](https://www.g2.com/products/sleekflow/reviews) SleekFlow is an AI Suite for Revenue-Driving Conversations. Trusted by over 2,000 enterprises across 70+ countries, we unify WhatsApp, Instagram, Messenger, SMS, Website Live Chat, Email, Call, and beyond into a complete AI operating system. At the core of SleekFlow is AgentFlow, an AI GTM workforce that learns and improves relentlessly. The platform features a unique self-healing knowledge base that observes conversational patterns and identifies data gaps, surfacing one-click fixes for human approval. Beyond automation, SleekFlow’s AI acts as an unbiased data analyst, revealing deep business insights from your real customers’ conversations. From first-click conversion to long-term retention, SleekFlow is redefining the B2C relationship and turning every conversation into a data-backed growth opportunity. Headquartered in Singapore with a global presence in Hong Kong, Malaysia, Indonesia, Brazil, the UAE and the US, SleekFlow is backed by $23.5M in funding from tier-one investors including Tiger Global, Atinum Investment, AEF Greater Bay Area Fund (managed by Gobi Partners GBA and Transcend Capital Partners) Moses Tsang (Former General Partner of Goldman Sachs Group and Chairman of Goldman Sachs (Asia) LLC) and Mars Growth Capital. For more information, visit sleekflow.io. **Average Rating:** 4.6/5.0 **Total Reviews:** 201 **How Do G2 Users Rate SleekFlow?** - **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.1/10) **Who Is the Company Behind SleekFlow?** - **Seller:** [SleekFlow](https://www.g2.com/sellers/sleekflow) - **Company Website:** https://sleekflow.io/ - **Year Founded:** 2019 - **HQ Location:** Singapore, SG - **Twitter:** @sleekflow_io (174 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/sleekflow (204 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Director, Founder - **Top Industries:** Retail, Health, Wellness and Fitness - **Company Size:** 74% Small-Business, 21% Mid-Market #### What Are SleekFlow's Pros and Cons? **Pros:** - Ease of Use (42 reviews) - Customer Support (34 reviews) - Efficiency (29 reviews) - Automation (28 reviews) - Features (25 reviews) **Cons:** - Expensive (23 reviews) - Limited Features (18 reviews) - Missing Features (14 reviews) - Slow Loading (10 reviews) - Limited Customization (9 reviews) ### What Do G2 Reviewers Say About SleekFlow? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **ease of use** of SleekFlow, highlighting its intuitive setup and helpful AI features. - Users appreciate the **excellent customer support** from SleekFlow, praising its prompt responses and helpful guidance. - Users find **excellent efficiency** in managing customer inquiries and lead conversions with SleekFlow's smart automation features. - Users enjoy the **automation features** of SleekFlow, which simplify routine tasks and enhance communication efficiency. - Users praise the **AI agent's efficiency** in lead qualification and seamless customer communication enhancements of SleekFlow. **Cons:** - Users find the add-on to be **expensive** and suggest it should be more accessible within the main plan. - Users find the **limited features** of SleekFlow restrictive, affecting their overall productivity and experience. - Users note **missing features** , such as tracking flowchart responses and editing sent messages, impacting overall usability. - Users frequently report experiencing **slow loading** issues with SleekFlow, causing frustration and hindering effective communication. - Users note the **limited customization** options in SleekFlow, desiring more flexibility and advanced features for their needs. #### What Are Recent G2 Reviews of SleekFlow? **"[Sleekflow Makes Multi-Channel Messaging and Automation Effortless.](https://www.g2.com/survey_responses/sleekflow-review-13065757)"** **Rating:** 4.5/5.0 stars *— Sujal S.* [Read full review](https://www.g2.com/survey_responses/sleekflow-review-13065757) --- **"[SleekFlow Streamlined Our DMs and Boosted Productivity](https://www.g2.com/survey_responses/sleekflow-review-12673937)"** **Rating:** 5.0/5.0 stars *— Yik Wang C.* [Read full review](https://www.g2.com/survey_responses/sleekflow-review-12673937) --- #### What Are G2 Users Discussing About SleekFlow? - [What is SleekFlow used for?](https://www.g2.com/discussions/what-is-sleekflow-used-for) ## What Is Conversational Marketing Software? [Marketing Software](https://www.g2.com/categories/marketing) ## What Software Categories Are Similar to Conversational Marketing Software? - [Live Chat Software](https://www.g2.com/categories/live-chat) - [Chatbots Software](https://www.g2.com/categories/chatbots) - [Conversational Support Software](https://www.g2.com/categories/conversational-support) --- ## How Do You Choose the Right Conversational Marketing Software? ### What You Should Know About Conversational Marketing Software ### What is Conversational Marketing Software? Businesses today are focusing immensely on providing a better and authentic customer experience through conversational marketing tools. They aim to add a personal touch to their customer conversations to build trust and loyalty. Conversational marketing is a method of engaging with website visitors through personalized and real-time conversations with the help of targeted messaging, live chat, and intelligent chatbots. Real-time conversation enabled tools are also helping businesses glean accurate customer-related insights and focused targeting. A conversational marketing tool is a powerful part of the tech stack of many B2B companies because it enables teams to engage with their most qualified prospects in real time, accelerate sales cycles, and close more deals. These tools are improving the marketing and sales fusion through an easy transition of qualified leads from marketing to sales, thus driving future growth for businesses. Key Benefits of Conversational Marketing Software - Creates a human buying experience with personalized and real-time conversations - Engages, qualifies, and generates more leads at a quicker rate, shortening the sales cycle - Helps gain valuable insights about customers and buyers - Increases customer engagement and builds strong and valuable relationships ### Why Use Conversational Marketing Software? Conversational marketing software helps businesses build relationships and create authentic experiences with customers and buyers with the power of real time conversations. **Competitive edge —** For businesses to stay one step ahead of their competition, conversational marketing is an invaluable tool. From quicker and effective sales closures to discovering sharper customer insights, these tools are helping businesses grow tremendously. Chatbots keep track of all the on-site visitors and engage with them through real-time personalized responses while notifying sales representatives of the most qualified leads and scheduling meetings for them. This ultimately shortens the sales cycle and produces more sales. **Personalized and real-time interactive experience —** It may take weeks and sometimes months to build a relationship with a customer in a traditional marketing approach. Personalized and real-time conversations instantly build a bond with a website visitor and adds a personal touch to their buying experience. It induces a sense of trust and loyalty within customers and buyers. **Shorter sales cycles —** Average sales cycles are very cumbersome and filled with many touchpoints, followed by the corresponding content that is supposed to push the prospect to the next milestone. Instead of making buyers go through impersonal communication methods like filling out time-consuming forms, an instant messaging technology can make the whole process shorter and simpler. Conversational marketing tools like chatbots enable the sales team to get in touch with highly qualified leads quickly. They also help schedule on-spot sales meetings, notifying the sales representatives of a lead ready to talk. **Ample amount of data —** Intelligent chatbots are highly personalized and allow marketers to ask more in-depth questions about their visitors. Chatbot-focused marketing produces a plethora of information about website visitors, which helps in understanding the needs and behavior of the consumer, allowing marketers to approach them with more personalized communication. Chatbots integrate seamlessly with other applications, like [email marketing software](https://www.g2.com/categories/email-marketing), [CRM software](https://www.g2.com/categories/crm), [social media marketing software](https://www.g2.com/categories/social-media-marketing), etc., to build a comprehensive data reservoir. **Marketing and sales fusion —** Conversational marketing tools help in leveraging unified marketing and sales efforts. Aligning marketing and sales has always been challenging. With Chatbots, the fusion of marketing and sales efforts is smoother and easier as it allows effortless transition of qualified leads from marketing to sales. Once a visitor establishes they are ready to speak to the sales team, the bot automatically notifies a salesperson. Chatbots also allow salespeople to access all the conversations to ensure their messaging is consistent with previous engagements. Advanced customer insights also play a major role in guiding prospects down the funnel which enables sales representatives to better understand possible opportunities and outcomes. ### Who Uses Conversational Marketing Software? Conversational marketing tools are mainly used by customer service teams, sales teams, and marketing teams. **Customer service teams —** Customer service teams use conversational marketing tools to communicate with website visitors that use the feature to ask questions or voice concerns. These tools allow customer service teams to be active throughout the day. Chatbots enabled with artificial intelligence (AI) help customer service teams by resolving simple questions quickly, giving them more time to tackle more complex queries. **Sales teams —** Sales teams utilize conversational marketing tools to generate leads and move prospects faster up the sales funnel. Since the buyer is expressing interest in the company by initiating a conversation using the live chat feature, it’s a great opportunity to spark a sales conversation. **Marketing teams —** Marketing teams use conversational marketing tools to understand what is happening on their website and create personalized experience for their most qualified prospects through lead data, instant communication, and chatbots. Consumer brands leverage this technology to identify interested buyers on social networks or product websites, answer concerns or questions, determine the best possible sales items, and transfer customers to payment gateways or sales representatives to close transactions. Using built-in chatbot and AI technology, sales departments are able to construct intelligent response flows that guide visitors through helpful conversations at various touchpoints based on user activity and other details. Businesses then follow up at a later time with interested customers who do not purchase on the spot, picking up the conversation from where it left off. ### Kinds of Conversational Marketing Software **Website pop-ups —** Pop-ups are small windows that pop up on web pages or websites. Marketers use pop-ups on their website to gain visitor attention and increase engagement. **Social messaging apps —** Social messaging apps are another effective way to engage customers. Social messaging apps allow businesses to interact with their existing and potential customers, giving them a very personalized experience. **SMS —** Businesses also leverage the conversations enacted through text messages or via SMS to engage customers. ### Conversational Marketing Software Features Products in the conversational marketing category typically share features of or integrate with live chat and chatbot software to produce real-time, meaningful dialogues with customers at different points in the buying journey. **Personalized messaging —** Customers and buyers are seeking a highly personalized buying experience. This type of software allows for the customization and hyper-personalization of messaging as it pertains to a target audience. **Live chat —** Real-time conversations with buyers and customers enable improved customer trust and loyalty as they keep them engaged and add a personal touch to their interactions through hyper-personalized experience. It also helps in discovering customer pain points and resolving issues faster. Employing a live chat tool improves and enhances the overall website experience. **24/7 availability —** Chatbots never sleep, as such, they are available throughout the day to engage with new leads instantly. They help marketers never miss out on a lead and build a strong bottom line for the funnel. **Reporting and analytics —** These tools include reporting based around specific and overall conversation results. They provide powerful insights into audience segments, consumer needs profiles, and sales performance to make faster decisions. **Integrations —** These types of tools integrate with CRM software to power dashboards, workflows, and notification triggers, as well as marketing automation software to enable marketing campaign execution to targeted accounts. **Sequencing —** This type of software helps with lead engagement even when buyers leave a website. With robust email tools and drip campaigns, they queue up a series of emails that give leads all the information they need to turn into customers. Every interaction with the content automatically triggers the perfect follow-up or next step. **Lead generation —** Live chat is approachable for customers, so it is an easy way to begin a sales conversation. The informal nature of live chat makes a sales conversation more comfortable for the customer, presenting a great opportunity to initiate a sale. **Cross-channel communication —** Conversations are enacted over social media, SMS, voice assistants, and pop-ups on websites. It allows marketers to reach out to their buyers or customers on the most relevant and preferred channels. **Artifical intelligence (AI) —** Conversational AI prioritizes leads through lead scoring, market insights, and account-level insights with the help of AI technology. It engages leads in real time and provides them with a personalized customer experience through customized offers and communication. [**Customer profiling**](https://www.g2.com/categories/conversational-marketing/f/profiles) **—** This feature allows creation and modification of customer profiles based on conversations. Customers are broken down into groups in terms of similar interests and goals. Marketers use customer profiling to identify common preferences and demographics of customers which ultimately helps them carve a better decision design. Other features of conversational marketing software include [Lead Gathering](https://www.g2.com/categories/conversational-marketing/f/lead-gathering) and [Sales Conversions](https://www.g2.com/categories/conversational-marketing/f/sales-conversion). ### Trends Related to Conversational Marketing Software Customers and buyers no longer need to wait for a response after filling out a form. Today, priorities for companies have moved towards providing highly optimized customer experience through the application of AI and natural language processing (NLP) enabled conversation marketing tools. Companies are focusing more on understanding their customer pain points and providing them with an unparalleled and personalized experience. Chatbot technology, which has been around for quite some time, allows marketers to be continuously available without having to spend tons of money on operational costs. They are capable of answering a vast majority of standard user inquiries while routing the unanswered questions to human agents who possess a more in-depth knowledge of the problem. At the same time, chatbots are getting smarter over time because they learn from previous interactions and use that knowledge to answer future inquiries. Chatbots are very effective in producing the ROI from marketing efforts. Chatbots help turn anonymous traffic into a lead by initiating their interest in products and nurturing the customer and brand relationship. **Messaging platforms —** Consumers prefer to communicate with brands via messaging, allowing conversational advertising to dominate messaging apps. For example, Facebook, Messenger, and WhatsApp have proven excellent in driving conversations that lead to sales; these platforms have proved to be the most natural way for marketers to reach out to their audiences. **Hyper-personalization —** Highly optimized customer experience has, and continues to be, a focus area for marketers. Personalization is becoming crucial for engaging with consumers in a more human way. It also improves customer engagement and gives a professional interactive experience. Buyers tend to lose interest or drop out from a website within seconds because of non-personalized content or advertisements. **Voice-driven interfaces —** Voice-enabled chatbots are enabling users to speak directly to the chatbots instead of tying their inquiries. **Application of AI and NLP —** AI and NLP based chatbots are gaining popularity. They help with analyzing the customer’s behavior and search patterns and allow chatbots to act and respond faster than humans. An intelligent chatbot is one of the examples of AI in practice. Chatbots are programmed to be smart and intelligent with the help of AI and NLP technologies. High context-based chatbots are being developed that have to ability to remember details of past conversations and act accordingly. Voice recognition chatbot technology is becoming a powerful trend. ### Software and Services Related to Conversational Marketing Software [**Conversational customer engagement software**](https://www.g2.com/categories/conversational-customer-engagement) **—** Conversational customer engagement software is an alternative approach to ticket-based customer service, using the customer and not the incident as the center of action. These solutions facilitate omnichannel customer service that recognizes individuals with an identity and a history, allowing customers to interact with and be identified by the software using any channel at any time. [**Live chat software**](https://www.g2.com/categories/live-chat) **—** Live chat software allows companies to communicate with their website visitors in real time via chat windows. Customer service representatives utilize live chat software to provide support to users who have questions regarding products or website navigation. Support agents prompt user interaction with pop-up chat boxes or wait for visitors to proactively reach out with questions or concerns. Some features include reporting and analytics, interactive chat notifications, and conversation archiving. [**Chatbots software**](https://www.g2.com/categories/chatbots) **—** Chatbots, which are often called virtual agents or virtual assistants, are used in place of a human to conduct specific tasks or provide information based on written or spoken requests. This functionality includes both external customer-facing requests and internal employee-facing requests. Chatbots allow users to interact with an application in a conversational manner, whether textually or audibly, to perform certain functions. [**AI sales assistant software**](https://www.g2.com/categories/ai-sales-assistant) **—** AI sales assistants, also referred to as AI virtual sales assistants, are tools that assist sales representatives by automating tasks and processes via embedded AI. These tasks include lead qualification and follow-up, pipeline management, forecasting, meeting scheduling, and data entry. AI sales assistants are most commonly leveraged by sales and marketing teams to automate routine tasks and free up time to handle more complex and involved responsibilities. --- ## What Are the Most Common Questions About Conversational Marketing Software? *AI-generated · Last updated: April 27, 2026* ### Best platforms for personalizing conversational experiences Based on G2 reviews, these products are most often associated with personalized, real-time visitor engagement in this category. - [Qualified](https://www.g2.com/products/qualified/reviews) — real-time routing and tailored website engagement. - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) — segmentation, workflows, and personalized follow-up. - [Bloomreach](https://www.g2.com/products/bloomreach-bloomreach/reviews) — personalized journeys with behavioral targeting. - [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) — behavior-based messaging and lifecycle automation. ### Top tools for tracking conversational marketing ROI Based on G2 reviews, these products are commonly tied to reporting, attribution visibility, and conversion tracking needs. - [Qualified](https://www.g2.com/products/qualified/reviews) — meeting conversion and website intent visibility. - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) — dashboards, campaign analytics, and attribution. - [6sense Revenue Marketing](https://www.g2.com/products/6sense-revenue-marketing/reviews) — account intent and campaign performance insights. - [Birdeye](https://www.g2.com/products/birdeye/reviews) — review trends and response performance tracking. ### Top tools for engaging website visitors in real time Based on G2 reviews, these products are frequently mentioned for fast response, live engagement, and visitor conversion. - [Qualified](https://www.g2.com/products/qualified/reviews) — AI SDR engagement and instant meeting booking. - [Tidio](https://www.g2.com/products/tidio/reviews) — live chat, AI replies, and workflows. - [Smartsupp](https://www.g2.com/products/smartsupp/reviews) — real-time chat and visitor monitoring. - [LiveChat](https://www.g2.com/products/livechat/reviews) — website chat and pre-chat qualification. ### What are the most important features in conversational marketing platforms According to verified users, the most valued features center on real-time engagement and efficient handoff. Reviews most often mention live chat, AI-powered chat or SDR assistance, meeting scheduling, lead qualification, routing rules, and follow-up automation. Buyers also highlight visitor tracking, dashboards, conversation history, and reporting that help teams understand intent and improve response speed. Integrations with CRM and marketing systems show up repeatedly because they reduce manual work and keep sales and marketing aligned. Across recent reviews, the strongest products help teams answer questions quickly, personalize interactions, and move visitors into booked meetings or the next best action without adding operational friction. ### How do teams use conversational marketing for lead qualification According to verified users, teams use conversational marketing to qualify visitors while interest is still high. Recent reviews describe workflows where chatbots or AI agents ask key questions, route visitors by territory or account rules, surface helpful content, and offer meeting booking when intent is clear. This helps reduce back-and-forth, speeds response time, and lets reps focus on higher-priority conversations instead of manually sorting every inquiry. Review themes also show teams using conversational marketing to capture leads after hours, automate follow-up, and direct non-sales questions to the right destination. In practice, buyers describe it as a faster way to turn website traffic into more informed, better-routed sales conversations.