# Best Conversational Marketing Software ## How Many Conversational Marketing Software Products Does G2 Track? **Total Products under this Category:** 361 ### Category Stats (Sep 2026) - **Average Rating:** 4.56/5 (↑0.01 vs Aug 2026) The average rating of products in this category, based on all submitted ratings - **Top Trending Product:** Qencia (+5.56%) - Among all products in this category, Qencia recorded the largest rating increase compared to last month _Last updated: September 01, 2026_ ## How Does G2 Rank Conversational Marketing Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 81,300+ Authentic Reviews - 361+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## G2 Grid® for Conversational Marketing Software ![G2 Grid® for Conversational Marketing Software plotting products by satisfaction and market presence](https://www.g2.com/categories/conversational-marketing/grids.png?focus%5B%5D=364&focus%5B%5D=90225&focus%5B%5D=1934&focus%5B%5D=19432&focus%5B%5D=10366&focus%5B%5D=164832&focus%5B%5D=1202361&focus%5B%5D=54467) Highlighted products: HubSpot Marketing Hub, Qualified, ActiveCampaign, Birdeye, Podium, Storylane, SalesCaptain, and Exceed.ai. Underlying data: [Grid® JSON](https://www.g2.com/categories/conversational-marketing/grids.json?focus%5B%5D=hubspot-marketing-hub&focus%5B%5D=qualified&focus%5B%5D=activecampaign&focus%5B%5D=birdeye&focus%5B%5D=podium&focus%5B%5D=storylane&focus%5B%5D=salescaptain-inc-salescaptain&focus%5B%5D=exceed-ai&segment=all) **Sponsored** ### LiveChat LiveChat is a comprehensive customer communication platform that enables businesses to connect with their website visitors and customers in real-time, driving sales, delivering support, and enhancing customer satisfaction. Designed for ecommerce teams, the platform boosts AOV, upsell, and overall ROI by engaging shoppers at the right moment and converting more traffic into revenue. AI and advanced analytics surface sales opportunities, automate routine conversations, and give clear visibility into performance. All essential tools - including AI automation, analytics, a customizable chat widget, and agent apps - come together in one easy-to-deploy, no-code platform that delivers value quickly. ✅ Benefits • Higher conversions by capturing visitor attention at key moments through proactive, real-time engagement. • Lower operational overhead and greater agent productivity thanks to managing all communication channels in one unified workspace. • Better business decisions and clearer performance insights driven by transparent reporting on conversions, lead quality, and sales opportunities. • Faster responses and more time for high-value conversations enabled by AI that automates routine work and supports agents with smart assistance. • Stronger customer engagement and higher average order value through chat experiences tailored to your brand and optimized for upsell. 💬 Key features • Chat tools and widget: Real-time, two-way conversations with visitors, supported by file sharing, chat archives, automated greetings (like sneak-peek and inactivity prompts), seamless chat transfer, and post-chat ratings. • Multi-channel messaging: Manage all conversations from a single workspace - one license covers unlimited websites and apps, plus Facebook Messenger, WhatsApp Business, and email. • AI and automation: Leverage built-in AI features, including Copilot, reply suggestions, chat summaries, and insights extracted from high-volume conversations to boost efficiency and speed. • Analytics and reporting: Access intuitive dashboards that track agent performance, conversions, customer behavior, and more, with robust filtering and easy data export. • Customization and integrations: Tailor the widget’s appearance, language, and brand voice, and extend capabilities with 200+ integrations across CRMs, ecommerce platforms, help desks, and automation tools. • Easy implementation: Add LiveChat to your site with a simple code snippet-no heavy development or complex setup required. • Security and support: Benefit from enterprise-grade security, reliable infrastructure, and 24/7/365 customer support to keep your communication running flawlessly. 🌎 Trusted by teams worldwide to drive growth Thousands of companies worldwide utilize LiveChat to deliver fast and personalized customer interactions. Over 40% of customers prefer brands that offer live chat, and businesses that consistently use it see higher conversion rates and stronger engagement. LiveChat helps teams work more efficiently, improve satisfaction, and drive measurable growth. Adding specific customer results - like increases in conversions or agent productivity - can further highlight its impact. About Us LiveChat was created by Text S.A., a global software company headquartered in Wrocław, Poland. For over two decades, we’ve been dedicated to building tools that help businesses communicate better with their customers. LiveChat serves companies in more than 150 countries - from growing ecommerce stores to established B2B SaaS organizations - empowering them to deliver fast, personal, and effective customer service. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=1346&secure%5Bchosen_at%5D=2026-09-03T10%3A19%3A34Z&secure%5Bdisplayable_resource_id%5D=1346&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1346&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=1856&secure%5Bresource_id%5D=1346&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fconversational-marketing%3Fsegment%3Dall&secure%5Btoken%5D=bc8856767573e6b9d0a39abfa51d6b03241a54cf8f12ab2edcea9db9b61e53d0&secure%5Burl%5D=https%3A%2F%2Fwww.livechat.com%2F&secure%5Burl_type%5D=free_trial) ### [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) Marketing Hub consolidates marketing tools and customer data into a unified platform, eliminating scattered point solutions and simplifying software management for modern marketing teams. Core Value Proposition: HubSpot's Marketing Hub solves three critical pain points stemming from disconnected software: fragmented customer data, inefficient execution, and wasted time on tool management. Built as part of the HubSpot CRM platform, Marketing Hub keeps customer data central to all marketing activities– enabling sales alignment and clear ROI tracking across the full platform. Key Capabilities: Unified Data Architecture: Marketing Hub stores all marketing tools and customer data on one platform. This eliminates data silos and provides complete customer context for personalized marketing at scale. Time Efficiency: Marketers save time previously spent switching between applications, reconciling data across systems, and troubleshooting integration issues that plague multi-tool marketing stacks. Smart CRM Integration: Because Marketing Hub operates as part of the HubSpot CRM platform rather than as a standalone tool, customer information, interaction history, and engagement data remain accessible within the marketing workflow without manual data transfer. Sales-Marketing Alignment: With the complete HubSpot CRM platform, marketing and sales teams work in alignment. Unified reporting ties marketing activities to revenue, proving ROI. Marketing Hub vs. Alternatives: Unlike individual marketing tools requiring manual integration and data transfer, Marketing Hub provides a native connection between email marketing, landing pages, social media management, and data analytics. This eliminates integration complexity and data sync challenges that fragment marketing operations. Marketing Hub delivers powerful capabilities without requiring extensive training, dedicated administrators, or technical implementation teams that complex enterprise platforms demand. Teams can adopt and use the system quickly, focusing on execution rather than software management. Who Should Use Marketing Hub: Marketing Hub serves marketing teams experiencing productivity loss from tool fragmentation, marketers requiring complete customer context for effective personalization, and organizations needing to demonstrate clear marketing ROI. The platform scales from small marketing teams to enterprise organizations without proportional increases in system complexity. Outcome: Marketing Hub enables marketers to save valuable time, provide personalized experiences that attract and convert the right customers at scale, and keep data at the center of everything they do– all while scaling their company, not complexity. **Average Rating:** 4.4/5.0 **Total Reviews:** 14,304 #### G2 Deal: Get the HubSpot Growth CRM Suite - 20% off HubSpot plans for the first year, then 10% off in perpetuity 20% off HubSpot plans for the first year, then 10% off in perpetuity [View this exclusive G2 deal](https://www.g2.com/deals/offers/39876d50-e2eb-40b1-9427-dcb2f3daa019?source=categories) #### How Do G2 Users Rate HubSpot Marketing Hub? - **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 9.1/10) - **Lead Gathering:** 8.4/10 (Category avg: 8.5/10) - **Audience Targeting:** 8.2/10 (Category avg: 8.7/10) - **Analytics:** 8.3/10 (Category avg: 8.5/10) #### Who Is the Company Behind HubSpot Marketing Hub? - **Seller:** [HubSpot](https://www.g2.com/sellers/hubspot) - **Company Website:** hubspot.com - **Year Founded:** 2006 - **HQ Location:** Cambridge, Massachusetts, United States - **Twitter:** @HubSpot 784,270 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e7728cdccf3cd40d382e6159b493e5f6534eb2bfad47dc424c39639ed9e0ebf3&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F68529%2F&secure%5Burl_type%5D=linkedin_company_website) 12,158 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Marketing Manager, Marketing Coordinator - **Top Industries:** Computer Software, Marketing and Advertising - **Company Size:** 52% Small, 41% Medium #### What Do G2 Reviewers Say About HubSpot Marketing Hub? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **ease of use** of HubSpot Marketing Hub, enjoying seamless integration and powerful automation features. - Users appreciate the **user-friendly email marketing** features of HubSpot, enabling powerful campaigns with ease and efficiency. - Users value the **automation capabilities** of HubSpot Marketing Hub, effectively streamlining workflows and enhancing productivity. - Users find HubSpot Marketing Hub's **intuitive interface** and automation tools enhance productivity and simplify marketing tasks. - Users appreciate the **beginner-friendly tools** of HubSpot Marketing Hub, making powerful marketing effortless and streamlined. ##### Cons - Users find the **learning curve steep** , requiring significant training to effectively use HubSpot Marketing Hub's features. - Users find the **missing features** in HubSpot Marketing Hub restrictive, especially for smaller teams needing advanced functionality. - Users find the **limited features** of cheaper plans restrictive, hindering their ability to fully utilize HubSpot Marketing Hub. - Users find the **pricing quite expensive** , especially as their contact list and needs grow beyond the basic plans. - Users find HubSpot Marketing Hub's **high pricing** challenging, especially for smaller teams needing advanced features. #### What Are Recent G2 Reviews of HubSpot Marketing Hub? **["Easy Navigation, Centralised Data, Powerful Filters, and Great Value in HubSpot Marketing Hub"](https://www.g2.com/survey_responses/hubspot-marketing-hub-review-13234075)** **Rating:** 5.0/5.0 stars _— Vikas G._ [Read full review](https://www.g2.com/survey_responses/hubspot-marketing-hub-review-13234075) **["Centralized Data Management with Outstanding AI Features"](https://www.g2.com/survey_responses/hubspot-marketing-hub-review-13244122)** **Rating:** 5.0/5.0 stars _— Jason N._ [Read full review](https://www.g2.com/survey_responses/hubspot-marketing-hub-review-13244122) #### What Are G2 Users Discussing About HubSpot Marketing Hub? - [What are your tips for using HubSpot Marketing Hub effectively?](https://www.g2.com/discussions/what-are-your-tips-for-using-hubspot-marketing-hub-effectively) - 3 comments - [Is HubSpot Marketing Hub worth it?](https://www.g2.com/discussions/is-hubspot-marketing-hub-worth-it) - 7 comments, 3 upvotes - [How does HubSpot Marketing Hub integrate with other tools to create a cohesive digital marketing strategy?](https://www.g2.com/discussions/how-does-hubspot-marketing-hub-integrate-with-other-tools-to-create-a-cohesive-digital-marketing-strategy) - 2 comments, 2 upvotes - [What is HubSpot Marketing Hub used for?](https://www.g2.com/discussions/what-is-hubspot-marketing-hub-used-for) - 2 comments, 2 upvotes - [What is HubSpot software?](https://www.g2.com/discussions/what-is-hubspot-software) - 2 comments ### [Qualified](https://www.g2.com/products/qualified/reviews) Qualified is the Agentic Marketing platform for B2B companies around the world. Headquartered in San Francisco, Qualified is built to modernize and maximize inbound pipeline generation with Piper the AI SDR Agent. Piper autonomously engages website visitors, captures leads, and converts them into pipeline with zero human intervention. With Piper, Qualified is transforming pipeline generation as we know it today. Your website is the front door to your business and the pinnacle of pipeline generation, but what happens when interested buyers want to learn more? They submit a web form and move on. Those leads get added to a queue for an inbound Sales Development Rep (SDR) to follow up with and nurture to pipeline for your sales team. How long does it take for an inbound lead to hear back? It can take hours, if not days. In the world of sales and marketing, speed is crucial as 78% of buyers go with the vendor that responds to them first. The problem is it's impossible to respond quickly with the current process because it's painfully manual, time intensive, and it relies on limited human capacity. But it doesn’t have to be this way. In the age of AI, we can put pipeline generation on autopilot. Meet Piper the AI SDR Agent. She operates across your entire inbound motion and works tirelessly to convert qualified buyers into pipeline, 24x7. Piper knows everything about your buyers. She profiles every website visitor to understand whether they're qualified and where they are in the buying journey then works toward her conversion goals. Piper also turns every touchpoint on your website into an opportunity for conversion with live chat, meeting booking, and personalized marketing offers. What's more, Piper works the inbox to send fast, personalized follow up and nurture emails to each and every lead. Hundreds of the world’s leading brands—including Crunchbase, Demandbase, Greenhouse, Plaid, and Suse—have hired Piper the AI SDR Agent to grow their inbound pipeline and are seeing real tangible business results. **Average Rating:** 4.9/5.0 **Total Reviews:** 1,544 #### How Do G2 Users Rate Qualified? - **Has the product been a good partner in doing business?:** 9.9/10 (Category avg: 9.1/10) - **Lead Gathering:** 9.5/10 (Category avg: 8.5/10) - **Audience Targeting:** 9.4/10 (Category avg: 8.7/10) - **Analytics:** 9.2/10 (Category avg: 8.5/10) #### Who Is the Company Behind Qualified? - **Seller:** [Salesforce](https://www.g2.com/sellers/salesforce) - **Company Website:** www.salesforce.com - **Year Founded:** 1999 - **HQ Location:** San Francisco, CA - **Twitter:** @salesforce 579,511 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c04f36289ca03aeff007197f1d9e74e925e328ed6bcfaff98911c78b3ab382f7&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3185%2F&secure%5Burl_type%5D=linkedin_company_website) 83,223 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Marketing Operations Manager, Sales Development Representative - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 67% Medium, 21% Large #### What Do G2 Reviewers Say About Qualified? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **excellent and responsive customer support** from Qualified, ensuring smooth implementation and ongoing assistance. - Users value the **excellent support** from Qualified, enhancing their experience and facilitating smooth integrations and migrations. - Users value the **seamless data integration** of Qualified, enhancing real-time engagement and optimizing website conversions effectively. - Users find Qualified to be **exceptionally easy to use** , with seamless integration and effective tools enhancing their experience. - Users value the **exceptional customer service** from Qualified, noting responsiveness and personalized support throughout their experience. ##### Cons - Users find the **learning curve steep** due to non-intuitive reporting and dashboard features, affecting overall usability. - Users note the **missing features** in Qualified, making it difficult to extract insights and accomplish tasks efficiently. - Users face a **steep learning curve** with Qualified, requiring time and support to fully utilize its features. - Users desire more **customization options** in Qualified, particularly for graphic elements and dialogue flow management. - Users find the **complexity** of Qualified's setup and management can be cumbersome without proper guidance and support. #### What Are Recent G2 Reviews of Qualified? **["Exceptional Engagement Tool with Proactive Support"](https://www.g2.com/survey_responses/qualified-review-5229420)** **Rating:** 4.5/5.0 stars _— Nate D._ [Read full review](https://www.g2.com/survey_responses/qualified-review-5229420) **["The best tech vendor we've ever implemented. Instant engagement, better meetings, phenomenal support"](https://www.g2.com/survey_responses/qualified-review-13193222)** **Rating:** 5.0/5.0 stars _— Layne P._ [Read full review](https://www.g2.com/survey_responses/qualified-review-13193222) #### What Are G2 Users Discussing About Qualified? - [What is Qualified used for?](https://www.g2.com/discussions/what-is-qualified-used-for) - [What skills does a software developer need in 2020?](https://www.g2.com/discussions/what-skills-does-a-software-developer-need-in-2020) - [What qualities do you need to be a software developer?](https://www.g2.com/discussions/what-qualities-do-you-need-to-be-a-software-developer) - [What is qualified io?](https://www.g2.com/discussions/what-is-qualified-io) ### [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) ActiveCampaign is the autonomous marketing platform built to transform how marketers, agencies, and business owners work. Use Active Intelligence to power goal-aware automations and orchestrate personalized experiences across email, SMS, and WhatsApp. Effortlessly integrate with 1000+ apps, uncover deep performance insights, and optimize your workflows so you win every day. - Autonomous marketing Built on the foundation of marketing automation, fuel your marketing strategy and customer journeys with AI-driven execution, optimization, and insight at every step. - AI agents Run entire marketing campaigns through simple prompts, backed by Active Intelligence. - Cross-channel marketing Reach prospects and customers wherever they are, with email, SMS, WhatsApp, and more. - On-brand, personalized content Creative tools that deliver professional, conversion-ready designs for email and landing pages. - CRM Track, manage, and automate your sales process. - 1000+ apps & integrations Connect ActiveCampaign to your favorite tools. **Average Rating:** 4.4/5.0 **Total Reviews:** 14,253 #### G2 Deal: G2 buyers save 15%! Whether you’re looking to increase brand awareness, drive more leads, or convert more customers, ActiveCampaign has you covered. Take your marketing to the next level and achieve the engagement and growth you’ve been looking for. G2 buyers save 15% off annual ActiveCampaign subscriptions! [View this exclusive G2 deal](https://www.g2.com/deals/offers/debfa34b-992a-49e8-8acb-a4949ed66da9?source=categories) #### How Do G2 Users Rate ActiveCampaign? - **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 9.1/10) - **Lead Gathering:** 7.6/10 (Category avg: 8.5/10) - **Audience Targeting:** 7.6/10 (Category avg: 8.7/10) - **Analytics:** 7.6/10 (Category avg: 8.5/10) #### Who Is the Company Behind ActiveCampaign? - **Seller:** [ActiveCampaign](https://www.g2.com/sellers/activecampaign) - **Company Website:** www.activecampaign.com - **Year Founded:** 2003 - **HQ Location:** Chicago, IL - **Twitter:** @ActiveCampaign 13,203 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ecaffa7a4dd54b3f72ef9abc63c48d5efe51974c2974dfaa5d09b34c1e0c97bd&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F221390%2F&secure%5Burl_type%5D=linkedin_company_website) 848 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Owner, CEO - **Top Industries:** Marketing and Advertising, Health, Wellness and Fitness - **Company Size:** 92% Small, 7% Medium #### What Do G2 Reviewers Say About ActiveCampaign? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **ease of use** in ActiveCampaign, appreciating seamless automation and straightforward features for personal tasks. - Users love the **easy automation programming** of ActiveCampaign, streamlining their workflow and enhancing customer communication. - Users praise the **powerful and easy automation features** of ActiveCampaign, enhancing their workflow efficiency and organization. - Users love the **phenomenal automation features** of ActiveCampaign, enhancing email campaigns with effective segmentation and tailored messaging. - Users value ActiveCampaign for its **all-in-one platform** , offering effective segmentation and personalized email marketing capabilities. ##### Cons - Users experience a **steep learning curve** with ActiveCampaign, requiring additional support to navigate its features effectively. - Users express concerns about the **missing features** such as easy form building and custom date triggers. - Users find the **pricing steep** , especially for newer plans, which may be a barrier for some businesses. - Users find the **limited features** of ActiveCampaign frustrating, particularly in reporting, automation testing, and design flexibility. - Users find ActiveCampaign **not intuitive** , struggling with complicated automations and email creation processes that hinder efficiency. #### What Are Recent G2 Reviews of ActiveCampaign? **["Automation That Runs Reliably"](https://www.g2.com/survey_responses/activecampaign-review-13366443)** **Rating:** 4.5/5.0 stars _— Micah J._ [Read full review](https://www.g2.com/survey_responses/activecampaign-review-13366443) **["ActiveCampaign gave us more control over personalization without pushing everything to development"](https://www.g2.com/survey_responses/activecampaign-review-13355817)** **Rating:** 5.0/5.0 stars _— Valeria B._ [Read full review](https://www.g2.com/survey_responses/activecampaign-review-13355817) #### What Are G2 Users Discussing About ActiveCampaign? - [What are some creative ways businesses are using ActiveCampaign to automate their marketing efforts?](https://www.g2.com/discussions/what-are-some-creative-ways-businesses-are-using-activecampaign-to-automate-their-marketing-efforts) - 1 comment - [How much does ActiveCampaign cost?](https://www.g2.com/discussions/how-much-does-activecampaign-cost) - 1 comment - [What is ActiveCampaign CRM?](https://www.g2.com/discussions/what-is-activecampaign-crm) - 1 comment - [Does ActiveCampaign have a CRM?](https://www.g2.com/discussions/does-activecampaign-have-a-crm) - 7 comments - [What is ActiveCampaign used for?](https://www.g2.com/discussions/what-is-activecampaign-used-for) - 20 comments ### [Birdeye](https://www.g2.com/products/birdeye/reviews) Birdeye builds AI agents for multi-location brands — trusted by the largest enterprise brands globally, including Sutter Health, Aspen Dental, Sun Auto and Caesars Entertainment. We give you AI coworkers at every location — for marketing, operations, and customer experience — that do the jobs your business needs done by employing multiple agents that work together to win AI visibility, convert demand, and deliver a consistent customer experience. AI Coworkers → Do the Jobs Jay (marketing), Robin (operations), and Myna (customer experience) own the work across your locations — from AI search visibility, reviews, listings, and social, to front desk and appointment booking, to surveys, ticketing, and insights. You're not buying features. You're adding AI staff to every location. So the work gets done at every location — without stretching your team thinner. Agents → Do the Work Each coworker employs multiple agents that work together to complete a job. The way those agents work is what makes us different. Most software tells you what's happening; our agents decide what to do — and do it, with your approval. They consolidate every signal across every location, whether it lives in Birdeye or one of your 3,000+ integrations; reason with your brand voice and industry context; and act — together — to drive the outcome. So one review, one campaign, one missed call becomes a finished outcome, not a task sitting in a dashboard. Enterprise-Ready → Built for Scale SSO, audit logging, HIPAA, SOC 2, and GDPR. Role-based access, tiered approvals, and location-level reporting give corporate and local teams the control they need. So you stay in control while AI handles execution across hundreds of locations. With teams across the U.S., U.K., Australia, and India, Birdeye is redefining how enterprises win locally at scale. **Average Rating:** 4.7/5.0 **Total Reviews:** 4,094 #### How Do G2 Users Rate Birdeye? - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.1/10) - **Lead Gathering:** 8.7/10 (Category avg: 8.5/10) - **Audience Targeting:** 8.9/10 (Category avg: 8.7/10) - **Analytics:** 9.0/10 (Category avg: 8.5/10) #### Who Is the Company Behind Birdeye? - **Seller:** [Birdeye](https://www.g2.com/sellers/birdeye) - **Company Website:** www.birdeye.com - **Year Founded:** 2012 - **HQ Location:** Palo Alto, CA - **Twitter:** @BirdEye\_ 5,232 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=97d4071e3de7fd002a6d125d6f043e9a3aa1186c59d8ddbd5983a7913f96581e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2837064%2F&secure%5Burl_type%5D=linkedin_company_website) 1,442 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Owner, Marketing Manager - **Top Industries:** Hospital & Health Care, Real Estate - **Company Size:** 47% Small, 34% Medium #### What Do G2 Reviewers Say About Birdeye? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **ease of use** of Birdeye, appreciating its intuitive navigation and efficient support team. - Users appreciate the **efficiency in managing reviews** with Birdeye, making feedback response quick and streamlined. - Users appreciate the **efficiency in review management** offered by Birdeye, streamlining customer feedback in one platform. - Users appreciate the **fast and responsive customer support** provided by Birdeye, enhancing their overall experience. - Users appreciate the **centralized platform** of Birdeye, simplifying patient engagement and reputation management efficiently. ##### Cons - Users feel the lack of **missing features** limits Birdeye's potential, wishing for more reports and integrations. - Users notice the **need for improvement in the AI chatbot** , as it struggles with complex queries and implementation issues. - Users find the **dashboard challenging to navigate** , especially when managing multiple locations and utilizing the search function. - Users experience a noticeable **learning curve** with Birdeye, especially when navigating its features initially. - Users note that Birdeye has **limited features** for review management, impacting the effectiveness of customer interactions. #### What Are Recent G2 Reviews of Birdeye? **["Connect with customers, grow reviews, and manage feedback with Birdeye."](https://www.g2.com/survey_responses/birdeye-review-11214173)** **Rating:** 5.0/5.0 stars _— Melissa F._ [Read full review](https://www.g2.com/survey_responses/birdeye-review-11214173) **["Perfect for Multi-Location Social Management"](https://www.g2.com/survey_responses/birdeye-review-13393528)** **Rating:** 4.5/5.0 stars _— Jonathan W._ [Read full review](https://www.g2.com/survey_responses/birdeye-review-13393528) #### What Are G2 Users Discussing About Birdeye? - [What makes Birdeye a preferred tool for businesses looking to improve their online reputation and customer feedback management?](https://www.g2.com/discussions/what-makes-birdeye-a-preferred-tool-for-businesses-looking-to-improve-their-online-reputation-and-customer-feedback-management) - 1 comment - [What is Birdeye used for?](https://www.g2.com/discussions/what-is-birdeye-used-for) - 1 comment - [Are BirdEye reviews fake?](https://www.g2.com/discussions/are-birdeye-reviews-fake) - 3 comments - [How much is BirdEye monthly?](https://www.g2.com/discussions/how-much-is-birdeye-monthly) - 1 comment - [What does BirdEye cost?](https://www.g2.com/discussions/what-does-birdeye-cost) - 1 comment ### [Podium](https://www.g2.com/products/podium/reviews) Podium builds the AI Employees that power local businesses. Trusted by 60,000+ businesses across Automotive, Home Services, Aesthetics, and Retail, Podium's AI Employees increase lead conversion by 45% and generate 30% more revenue, without adding headcount. Podium is purpose-built for the industries we serve: Automotive: Podium turns every lead into a test drive or service appointment and searches for more opportunities in your database. Used by over 6,000 auto dealerships, Jerry, our AI employee, drives revenue through Sales AI, Service AI and Voice AI for fixed ops, with direct integrations to Reynolds & Reynolds, VinSolutions, CDK, Tekion, Dealertrack, Dealervault, Dealersocket, X-time and every other major CRM, DMS and scheduling system Home Services: Podium is the AI Operating System for HVAC, plumbing, electrical, and garage door contractors: Podium FSM, scheduling, memberships, and payments all in one platform. Larry, our AI employee, answers every call, books jobs directly onto the dispatch board, and follows up until the invoice is paid. Aesthetics: Podium is the AI Operating System for aesthetics: Podium EMR, patient communications, and marketing all in one platform. Avery, our AI front desk, responds to every lead, books appointments directly onto your calendar, and handles after-hours inquiries. Retail: Podium is the AI-powered communication, reviews, and payments platform for furniture, appliance, jewelry, and mattress retailers. Podium's AI Employee responds to every lead in under 60 seconds, 24/7. Since our founding in 2014, Podium has deployed thousands of AI Employees and become the system that drives growth and efficiency for local businesses. Podium has been recognized for Best AI Implementation by Inc. Magazine, highlighted by OpenAI for building revenue-driving AI Agents for local business, and awarded #1 AI Agent for Business Operations by G2. **Average Rating:** 4.5/5.0 **Total Reviews:** 2,027 #### How Do G2 Users Rate Podium? - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10) - **Lead Gathering:** 8.3/10 (Category avg: 8.5/10) - **Audience Targeting:** 8.3/10 (Category avg: 8.7/10) - **Analytics:** 8.5/10 (Category avg: 8.5/10) #### Who Is the Company Behind Podium? - **Seller:** [Podium](https://www.g2.com/sellers/podium) - **Company Website:** www.podium.com - **Year Founded:** 2014 - **HQ Location:** Lehi, UT - **Twitter:** @PodiumHQ 4,178 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=69a2d95c333ec35bbf2027bf2b49f38aee41da678beec29147a1777113f278c7&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F9203219%2F&secure%5Burl_type%5D=linkedin_company_website) 1,569 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Owner, General Manager - **Top Industries:** Automotive, Retail - **Company Size:** 60% Small, 35% Medium #### What Do G2 Reviewers Say About Podium? _AI-generated summary from verified user reviews_ ##### Pros - Users find Podium's **ease of use** and intuitive design to significantly enhance their business operations and efficiency. - Users appreciate Podium for its **user-friendly interface** and effective communication features that enhance business operations. - Users highly value Podium's **unified communication** , seamlessly integrating multiple messaging platforms for streamlined customer engagement. - Users love the **easy communication** with customers via Podium, enhancing real-time interactions and improving service insights. - Users rave about the **fantastic customer support** from Podium, enhancing business operations and satisfaction significantly. ##### Cons - Users find **messaging issues** with Podium, struggling to manage a high volume of inquiries effectively. - Users express concern over **missing features** in Podium, hindering effective service management and customer engagement. - Users find Podium's **limited features** challenging, particularly with tracking messages and lack of integration options. - Users find Podium's pricing to be **excessive** , deterring small businesses from fully utilizing the platform. - Users report **poor customer support** , facing aggressive practices and frustrating cancellation processes that sour their experience. #### What Are Recent G2 Reviews of Podium? **["Fees less like a review collection tool and more like a digital front desk"](https://www.g2.com/survey_responses/podium-review-12877946)** **Rating:** 4.0/5.0 stars _— Neelakshi S._ [Read full review](https://www.g2.com/survey_responses/podium-review-12877946) **["Podium Transformed Our Agency Communication with Seamless on Demand Integrations"](https://www.g2.com/survey_responses/podium-review-12909019)** **Rating:** 5.0/5.0 stars _— Kenya A._ [Read full review](https://www.g2.com/survey_responses/podium-review-12909019) #### What Are G2 Users Discussing About Podium? - [Is podium a CRM?](https://www.g2.com/discussions/is-podium-a-crm) - 2 comments - [What does the company podium do?](https://www.g2.com/discussions/what-does-the-company-podium-do) - 2 comments - [What is podium app?](https://www.g2.com/discussions/what-is-podium-app) ### [Storylane](https://www.g2.com/products/storylane/reviews) Killer demos for every stage of buying. Storylane is the #1 rated demo automation platform for B2B marketing, sales, and presales teams. Trusted by 5,000+ companies, Storylane gives every team the demos they need and the AI sales agent to convert them. 1/ Demo Suite: Demos built for every channel, every conversation Build, personalize, and share interactive product demos across every stage of the buying journey. Interactive Demos: Create product demos in minutes using screenshot, video, or HTML capture. Personalize with one-click editing, add AI-generated voiceovers and avatars, and translate into 25+ languages. Embed on your website, attach to emails, share as leave-behinds, present at conferences, and more. Sandbox Demos: Stable, responsive product environments for live calls and POCs. No engineering, staging setup, or data injection needed. Hubs: One destination for everything your buyers need: interactive demos, product videos, and sales collateral, complete with choose-your-own-interest screens, engagement tracking, and champion identification. 2/ RepX Chat: Turn your website into your best sales rep Conversational sales agents trained on your product documentation and sales resources. RepX handles discovery, qualifies prospects, and hands off sales-ready accounts to your team 24/7. AI video & voice: Conversational agents that engage visitors around the clock in the kind of interaction people actually stay for. Discovery questions: Asks the questions your top SDRs would (pain points, timing, budget, decision makers) and shares context with your team. Qualification workflows: Define the criteria; RepX handles the routing every time, without a rep in the room. Storylane is built for every team in your GTM engine 1/ Marketing: Convert website visitors into qualified leads, improve pipeline from inbound traffic, generate demand at events 2/ Sales: Share demo leave-behinds to accelerate deals, multi-thread deals with personalized content, run live calls without technical risk 3/ Presales: Scale demo output without engineering lift, personalize environments at scale 4/ CX & Product: Onboard customers faster, drive feature adoption, reduce support load with interactive walkthroughs Why teams choose Storylane: Loved for ease-of-use, trusted for rapid innovation, and proven across the entire GTM engine. #1 rated on G2 in demo automation with a 99/100 satisfaction score. **Average Rating:** 4.7/5.0 **Total Reviews:** 1,587 #### G2 Deal: 20% off (first year) on Storylane annual plans Claim a 20% discount (for first year only) on all Storylane annual plans and bring the power of interactive demos to your sales and marketing use cases. [View this exclusive G2 deal](https://www.g2.com/deals/offers/ad5b207b-bb2a-483e-9115-312edeb03573?source=categories) #### How Do G2 Users Rate Storylane? - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.1/10) #### Who Is the Company Behind Storylane? - **Seller:** [Storylane](https://www.g2.com/sellers/storylane) - **Company Website:** www.storylane.io - **Year Founded:** 2021 - **HQ Location:** San Francisco, US - **Twitter:** @storylaneio 230 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=928000879e237de18f0d3e18f6bd3e9c31117cd6e557f0b490aa7759a32bb8f3&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fstorylane-io%2F&secure%5Burl_type%5D=linkedin_company_website) 76 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Marketing Manager, Product Marketing Manager - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 48% Small, 42% Medium #### What Do G2 Reviewers Say About Storylane? _AI-generated summary from verified user reviews_ ##### Pros - Users highlight the **ease of use** of Storylane, enabling quick creation of interactive demos with minimal effort. - Users value the **ease of creating customized demos** with Storylane, saving time and money effectively. - Users love the **easy creation** of interactive demos with Storylane, making their workflows fast and efficient. - Users love the **intuitive interface** of Storylane, making demo creation effortless and enjoyable. - Users love the **ease of creating interactive demos** with Storylane, making onboarding and showcasing products seamless. ##### Cons - Users are frustrated with **high costs for multiple demos** and the need for improved mobile functionality in Storylane. - Users are frustrated by **demo issues** , particularly with mobile optimization and the need for smoother playback in presentations. - Users find the **limited options** for adjustments and browser compatibility hinder their overall experience with Storylane. - Users find **editing difficulties** with Storylane due to longer loading times and challenges with manual adjustments. - Users note the **limited customization** options in Storylane, which may affect brand alignment and design flexibility. #### What Are Recent G2 Reviews of Storylane? **["Intuitive and Interactive Demos with Great Value"](https://www.g2.com/survey_responses/storylane-review-13367400)** **Rating:** 5.0/5.0 stars _— Avantio T._ [Read full review](https://www.g2.com/survey_responses/storylane-review-13367400) **["Makes Demos Easy to Create, Customize, and Share"](https://www.g2.com/survey_responses/storylane-review-13365328)** **Rating:** 4.0/5.0 stars _— John F._ [Read full review](https://www.g2.com/survey_responses/storylane-review-13365328) #### What Are G2 Users Discussing About Storylane? - [What is Storylane used for?](https://www.g2.com/discussions/what-is-storylane-used-for) - 1 comment ### [Exceed.ai](https://www.g2.com/products/exceed-ai/reviews) Exceed.ai is a conversational marketing platform that helps marketers drive more pipeline from email and website visitors. Exceed AI Assistant works 24/7/365 alongside humans to ensure every lead is followed up with, nurtured, and qualified using two-way email conversations. When a lead is qualified and ready to talk to a human it will go ahead and book a meeting directly on your rep’s calendar. It also automatically updates your CRM and marketing automation platform with the latest lead status when leads are qualified, change jobs, leave the company, are not the right person, or ask to be contacted at a later time. Learn how leading companies like Elkem, On24, SugarCRM, Hearst, Comeet and others use Exceed.ai to Exceed their goals at https://exceed.ai/ Businesses use Exceed for: 1. Inbound lead follow up - Immediately respond to and follow-up with incoming leads 2. Convert website visitors into leads via chatbot 3. Qualify leads (MQLs) - Verify a lead's intent and qualify before handing it to sales 4. Sales touched but unresponsive - Follow-up after a rep has attempted outreach but the lead has been unresponsive. 5. Activation of cold/dormant leads - Initiate contact with prospects that previously expressed interest 6. Up-sell - Readout to free users to identify if they are ready to converse with a human rep 7. Low scoring and recently engaged leads - Reach out to leads that recently engaged in low-scoring, first-touch activities like content syndication, social media etc **Average Rating:** 4.6/5.0 **Total Reviews:** 84 #### How Do G2 Users Rate Exceed.ai? - **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.1/10) - **Lead Gathering:** 8.8/10 (Category avg: 8.5/10) - **Audience Targeting:** 8.9/10 (Category avg: 8.7/10) - **Analytics:** 8.3/10 (Category avg: 8.5/10) #### Who Is the Company Behind Exceed.ai? - **Seller:** [Genesys](https://www.g2.com/sellers/genesys) - **Year Founded:** 1990 - **HQ Location:** Menlo Park, CA - **Twitter:** @Genesys 32,180 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3547218b0d552bcecdf111c8d197252c4dce8c2ddc2ffe5bceabde22115e5fc1&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F601919%2F&secure%5Burl_type%5D=linkedin_company_website) 8,569 employees on LinkedIn® - **Phone:** +1 650 466 - 1100 #### Who Uses This Product? - **Top Industries:** Computer Software, Venture Capital & Private Equity - **Company Size:** 59% Small, 35% Medium #### What Do G2 Reviewers Say About Exceed.ai? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **automation capabilities** of Exceed.ai, enabling efficient lead engagement and freeing up sales resources. - Users appreciate the **automated lead engagement** of Exceed.ai, enhancing sales efficiency and boosting engagement rates significantly. - Users value the **automated lead qualification and engagement** by Exceed.ai, enhancing efficiency and freeing up sales resources. - Users value the **automation ease** of Exceed.ai, significantly enhancing lead engagement and allowing sales teams to focus on closing deals. - Users value Exceed.ai for its **efficiency** in automating lead engagement, freeing up time for sales teams to close deals. ##### Cons - Users find the AI's tendency to **give up quickly on technical questions** frustrating, impacting their overall experience. - Users find **limited customization options** in Exceed.ai, impacting the flexibility and personalization of workflows and responses. - Users find the **complexity** in setup and reporting limits their ability to fully utilize Exceed.ai's potential. - Users find the **difficult setup** of Exceed.ai to be a barrier to a smooth experience with the platform. - Users feel that **reporting and analytics are inadequate** , lacking customization and depth for effective usage and insights. #### What Are Recent G2 Reviews of Exceed.ai? **["Revolutionized Our Lead Engagement Process"](https://www.g2.com/survey_responses/exceed-ai-review-12212318)** **Rating:** 5.0/5.0 stars _— Jojo p._ [Read full review](https://www.g2.com/survey_responses/exceed-ai-review-12212318) **["AI-Powered Tool that Simplifies Lead Management and Outreach"](https://www.g2.com/survey_responses/exceed-ai-review-12215567)** **Rating:** 4.0/5.0 stars _— Ricky R._ [Read full review](https://www.g2.com/survey_responses/exceed-ai-review-12215567) #### What Are G2 Users Discussing About Exceed.ai? - [What do you recommend to those considering Exceed.ai for automating their sales processes?](https://www.g2.com/discussions/what-do-you-recommend-to-those-considering-exceed-ai-for-automating-their-sales-processes) - [What is Exceed.ai used for?](https://www.g2.com/discussions/what-is-exceed-ai-used-for) ### [SalesCaptain](https://www.g2.com/products/salescaptain-inc-salescaptain/reviews) SalesCaptain is an all-in-one communication platform with a chat based AI agent builder, designed for modern businesses. It unifies phone calls, texting, webchat, and social media messaging into a single collaborative inbox. With SalesCaptain, you can easily create AI-powered phone and text agents to handle calls, answer queries, route leads, filter spam, and automate tasks — all without any technical expertise. SalesCaptain also includes a suite of built-in business apps for managing reviews, appointments, lead stages, team leaderboards, and more — giving you everything you need to streamline customer engagement and team performance in one platform. Build drag-and-drop automations, connect with 50+ popular platforms like HubSpot, Booker, Clio, and ServiceFusion, or go deeper with API, webhooks, and Zapier support. Whether you're a startup or a multi-location enterprise, SalesCaptain helps you scale communication and customer engagement with ease. **Average Rating:** 4.4/5.0 **Total Reviews:** 263 #### How Do G2 Users Rate SalesCaptain? - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.1/10) - **Lead Gathering:** 8.9/10 (Category avg: 8.5/10) - **Audience Targeting:** 8.7/10 (Category avg: 8.7/10) - **Analytics:** 8.3/10 (Category avg: 8.5/10) #### Who Is the Company Behind SalesCaptain? - **Seller:** [SalesCaptain](https://www.g2.com/sellers/salescaptain-0ad71d1f-2581-417b-b396-fc2e2582d6e6) - **Year Founded:** 2020 - **HQ Location:** New York, US - **Twitter:** @SalesCaptainInc 157 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e5bf3e8f34d26d945a18a2e220f628264bfbc16700ef77e9ab831262c26e12b6&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsalescaptainhq&secure%5Burl_type%5D=linkedin_company_website) 25 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Marketing Manager, Business Manager - **Top Industries:** Retail, Marketing and Advertising - **Company Size:** 67% Small, 32% Medium #### What Do G2 Reviewers Say About SalesCaptain? _AI-generated summary from verified user reviews_ ##### Pros - Users love the **automation features** of SalesCaptain, enhancing workflow and ensuring no customer inquiries go unanswered. - Users value the **clear and consistent communication** facilitated by SalesCaptain, enhancing the client experience and professionalism. - Users appreciate the **ease of use** of SalesCaptain, enabling organized communication and efficient management of customer interactions. - Users appreciate the **immediate response capability** of SalesCaptain, effectively managing real-time customer interactions without missing opportunities. - Users appreciate the **clear and consistent communication** SalesCaptain provides, enhancing client interactions and trust. ##### Cons - Users note a **steep learning curve** in mastering SalesCaptain's features and initial setup, requiring time and adjustment. - Users find the **onboarding and setup time-consuming** , especially for larger teams and new users to the platform. - Users find the **limited reporting** in SalesCaptain cumbersome, wishing for better insights and customization options. - Users find the **limited customization** options in SalesCaptain frustrating, hindering their ability to tailor the tool to their workflow. - Users experience a **steep learning curve** due to the complex setup and advanced configurations required initially. #### What Are Recent G2 Reviews of SalesCaptain? **["Never Miss an Incoming Lead"](https://www.g2.com/survey_responses/salescaptain-review-13286226)** **Rating:** 4.5/5.0 stars _— Jordan G._ [Read full review](https://www.g2.com/survey_responses/salescaptain-review-13286226) **["Makes Lead Management More Efficient"](https://www.g2.com/survey_responses/salescaptain-review-13289264)** **Rating:** 4.5/5.0 stars _— Braylen P._ [Read full review](https://www.g2.com/survey_responses/salescaptain-review-13289264) ### [Tidio](https://www.g2.com/products/tidio/reviews) Tidio is an all-in-one customer support software suite comprising (1) help desk, (2) live chat, (3) chatbot automation, and (4) AI agent features. Over 300,000 businesses across ecommerce, services, and tech use Tidio to streamline communication, resolve issues faster, and drive more sales. With Tidio, support teams can engage customers in real time via live chat, automate responses to FAQs with Flows (rules-based chatbots), and manage conversations from multiple channels like email, Messenger, Instagram, WhatsApp, and email in one unified dashboard. At the heart of the platform is Lyro, Tidio’s conversational AI agent and chatbot, capable of resolving up to 67% of common customer inquiries without human involvement. With a single click, Lyro starts using your company’s existing help content to provide accurate and brand-consistent responses without making up answers. When in doubt, the AI agent will hand over the ticket to your team, enhancing trust between users and your brand. Tidio empowers businesses to scale their support without overwhelming their teams. It reduces missed chats, shortens response times, and frees up agents to focus on complex issues. Start free and get 50 AI-powered conversations with Lyro. No credit card required. 💬 Live Chat • Real-Time Support – Engage with visitors instantly through a lightweight chat widget. • Live Typing Preview – See what users are typing before they hit send. • Canned Responses – Use pre-written replies for quick, consistent answers. • AI Reply Assistant – Enhance responses with GPT-4 suggestions. • User Management – Ban users by IP, view live visitor lists. • Chat Transcripts – Save or email conversation history. • Attachments – Support for sending files (images, docs, videos). ⚙️ Flows (Chatbot Automation) • Visual Automation Builder – No-code drag & drop builder for custom flows. • Pre-designed Templates – 40+ templates designed for eCommerce. • Data Collection – Auto-capture contact info and feedback. • Abandoned Cart Recovery – Send timed offers/discounts. • Third-Party Integrations – Sync data with external tools and platforms. 🤖 Lyro (AI Agent) • Conversational AI – Automatically resolve up to 70% of questions. • Product Recommendations – Suggest items based on Shopify product data. • Multichannel Support – Works across live chat, WhatsApp, Instagram, Messenger. • Multilingual Capabilities – Respond in English, Spanish, French, Portuguese, German. • Analytics – Review AI performance and conversation stats. 🛒 Order Management (for Shopify) • Cart Preview – See what's in the customer's cart in real time. • Order History Access – View past orders for personalized help. • Direct Product Recommendations – Suggest products inside the chat. • Order Management – Cancel, update, or refund orders via chat. • Discount Offering – Share coupon codes live in conversation. 🎫 Ticketing System • Unified Ticket Creation – Convert emails/chats into support tickets. • Tagging and Prioritization – Organize and prioritize tasks. • Operator Tracking – Know who’s assigned to what. • Advanced Filtering – Quickly sort through tickets. • Spam Management – Auto-detect and filter irrelevant messages. 📡 Communication Channels Manage all in one dashboard: • Live Chat – Real-time website conversations. • Email – Integrate multiple inboxes. • Instagram – Reply to DMs and reactions. • Messenger – Chat with Facebook users. 🎨 Customization • Branding – Match chat widget to your site's look & feel. • Visibility Settings – Customize widget display by time/device. • Offline Messaging – Capture leads when you're offline. 📊 Analytics • Performance Monitoring – Track response times, satisfaction, missed chats. • Team Insights – Evaluate individual/team productivity. • Flow Analysis – Optimize automations based on performance data. 🔒 Privacy & Compliance • SOC 2 Type 2 • GDPR • CCPA • EU-US DPF • CPRA • AI Pact **Average Rating:** 4.6/5.0 **Total Reviews:** 1,898 #### G2 Deal: Get 15% off any paid plan after signing up for a 7 day free trial Tidio combines live chat and chatbot tools to help you connect with your customers and generate more sales with outstanding instant support. **Price:** ~~$25-54/month~~ → $21-46/month [View this exclusive G2 deal](https://www.g2.com/deals/offers/6185ae91-8036-4e02-97b8-0b135e8d5ce0?source=categories) #### How Do G2 Users Rate Tidio? - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10) - **Lead Gathering:** 8.8/10 (Category avg: 8.5/10) - **Audience Targeting:** 8.6/10 (Category avg: 8.7/10) - **Analytics:** 8.8/10 (Category avg: 8.5/10) #### Who Is the Company Behind Tidio? - **Seller:** [Tidio](https://www.g2.com/sellers/tidio) - **Company Website:** www.tidio.com - **Year Founded:** 2013 - **HQ Location:** San Francisco, California - **Twitter:** @tidiocx 1,306 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b2a83a78e0bc36b2aeb648b49343637659cf7ed06e7b3c547dd0700227f35904&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3343461%2F&secure%5Burl_type%5D=linkedin_company_website) 177 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Owner, CEO - **Top Industries:** Retail, Marketing and Advertising - **Company Size:** 90% Small, 9% Medium #### What Do G2 Reviewers Say About Tidio? _AI-generated summary from verified user reviews_ ##### Pros - Users find Tidio's **ease of use** exceptional, enhancing communication with customers effectively and effortlessly. - Users appreciate Tidio for its **immediate customer support** , enhancing engagement and satisfaction in service delivery. - Users value the **efficient AI chatbots** of Tidio, ensuring quick customer responses and smooth communication. - Users find Tidio's **easy setup** incredibly helpful, enabling a smooth start and efficient configuration. - Users appreciate Tidio's **real-time answers and easy setup** , enhancing customer engagement and overall experience dramatically. ##### Cons - Users find Tidio **expensive** , especially for freelancers seeking customizable pricing and features to fit their needs. - Users find the **missing features** in Tidio, such as geolocation, limiting its affordability and usability across plans. - Users find the **limited customization options** frustrating, wishing for more control over chat features and workflows. - Users find Tidio's **pricing model expensive** , suggesting a need for more affordable options for small businesses. - Users desire **more features** from Tidio, such as additional styles, mobile capabilities, and editing options for chat responses. #### What Are Recent G2 Reviews of Tidio? **["Efficient Customer Engagement, Easy Setup"](https://www.g2.com/survey_responses/tidio-review-13183557)** **Rating:** 4.5/5.0 stars _— Ambrish R._ [Read full review](https://www.g2.com/survey_responses/tidio-review-13183557) **["Best live-chat I've ever used."](https://www.g2.com/survey_responses/tidio-review-7071239)** **Rating:** 5.0/5.0 stars _— Maksim E._ [Read full review](https://www.g2.com/survey_responses/tidio-review-7071239) #### What Are G2 Users Discussing About Tidio? - [How can I set up and optimize chatbots in Tidio for my e-commerce site?](https://www.g2.com/discussions/how-can-i-set-up-and-optimize-chatbots-in-tidio-for-my-e-commerce-site) - 3 comments - [What is Tidio used for?](https://www.g2.com/discussions/what-is-tidio-used-for) - 4 comments, 1 upvote - [How do I uninstall Tidio?](https://www.g2.com/discussions/how-do-i-uninstall-tidio) - 1 comment - [Is Tidio safe?](https://www.g2.com/discussions/is-tidio-safe) - 7 comments - [How do you use Tidio?](https://www.g2.com/discussions/how-do-you-use-tidio) - 2 comments ### [Textedly](https://www.g2.com/products/textedly/reviews) Textedly is the premier, industry-leading AI-Powered SMS marketing and communications platform that empowers organizations to seamlessly connect with their audiences through the power of SMS text, MMS messaging, and next-generation AI. As a comprehensive messaging software solution, Textedly helps marketing, customer support, and sales teams across SMBs and global enterprises deliver highly personalized campaigns, timely notifications, and automated two-way interactions. By combining advanced AI voice and messaging agents with robust campaign creation and contact management, Textedly serves as the ultimate all-in-one command center for customer engagement. Key Features and Benefits: • Powerful AI Voice & Messaging Agents: Elevate your communications with intelligent, conversational AI. Deploy autonomous text and voice agents to handle 24/7 customer support, answer FAQs, qualify leads, and drive engagement at scale without human intervention. • Bulk SMS & MMS Messaging: Send high-volume text (400,000) and rich multimedia messages with customizable sender IDs, ensuring your brand stands out and delivers personalized content instantly. • Two-Way Messaging Inbox: Centralize replies and team conversations in a shared, real-time inbox for seamless, high-touch customer engagement. • Automated Scheduling & Drip Campaigns: Build sophisticated message workflows. Create one-time, recurring, or complex drip sequences with precise delivery windows optimized for your audience’s time zones. • Contact Segmentation & List Management: Build dynamic, highly targeted lists based on custom fields, tags, and import sources to ensure the right message always reaches the right user. • Signal AI Contact Enrichment: Unlock unparalleled audience intelligence with Signal AI. Instantly enrich your contact profiles when available, by retrieving first and last names, email addresses allowing you to hyper-personalize your outreach and connect with your audience on a deeper level. Additional Value Points: • Integrated Payment Processing: Turn conversations into conversions. Securely collect payments with your own credit card merchant account, and send mobile checkout links directly within SMS threads to drastically streamline transactions. • Reputation Management & Google Reviews: Accelerate your brand's growth with built-in tools designed to automatically request, manage, and optimize your online reviews. • Template Library & Personalization Tokens: Launch campaigns faster using a library of pre-built templates and dynamic smart fields (e.g., {{FirstName}}) to maximize message relevance and conversion rates. Why Choose Textedly? By unifying scalable bulk messaging, intelligent AI voice and text agents, automated drip campaigns, and seamless payment processing, Textedly goes far beyond traditional text marketing. We provide a state-of-the-art, feature-rich ecosystem for organizations that demand innovative, effective, and automated communication with their audiences. **Average Rating:** 4.6/5.0 **Total Reviews:** 1,405 #### How Do G2 Users Rate Textedly? - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.1/10) - **Lead Gathering:** 7.0/10 (Category avg: 8.5/10) - **Audience Targeting:** 7.6/10 (Category avg: 8.7/10) - **Analytics:** 7.4/10 (Category avg: 8.5/10) #### Who Is the Company Behind Textedly? - **Seller:** [Textedly](https://www.g2.com/sellers/textedly) - **Company Website:** www.textedly.com - **Year Founded:** 2015 - **HQ Location:** Los Angeles, CA - **Twitter:** @textedly\_ 400 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7bde44e1978ea2dc931990cb78c8ef78bc8eb746a281bbe06acb194bd63ec629&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F18029956%2F&secure%5Burl_type%5D=linkedin_company_website) 14 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Owner, CEO - **Top Industries:** Non-Profit Organization Management, Real Estate - **Company Size:** 66% Small, 28% Medium #### What Do G2 Reviewers Say About Textedly? _AI-generated summary from verified user reviews_ ##### Pros - Users highlight **excellent customer support** from Textedly, appreciating fast responses and effective solutions to their issues. - Users praise the **ease of use** of Textedly, noting its straightforward setup and clean interface. - Users commend Textedly for its **excellent customer support** , noting fast responses and effective problem resolution. - Users love the **effective communication tools** of Textedly, enhancing engagement and streamlining customer interactions. - Users love the **time-saving text messaging** feature of Textedly, enabling quick appointment reminders and responses. ##### Cons - Users find Textedly to be **expensive** compared to competitors, with costs rising unexpectedly for additional features. - Users find the **missing storage features** inconvenient, as it complicates managing contacts and increases wait times. - Users face **SMS issues** like delivery failures and character counts leading to unexpected costs, complicating their messaging efforts. - Users find the **learning curve steep** due to unclear documentation and platform complexity, requiring trial and error. - Users find the **limited texting features** of Textedly cumbersome, particularly regarding contact management and text counting. #### What Are Recent G2 Reviews of Textedly? **["Textedly Is Easy to Use with truly Top-Tier Customer Support"](https://www.g2.com/survey_responses/textedly-review-13041290)** **Rating:** 5.0/5.0 stars _— Bethany V._ [Read full review](https://www.g2.com/survey_responses/textedly-review-13041290) **["Smooth & User Friendly Text Marketing"](https://www.g2.com/survey_responses/textedly-review-11344502)** **Rating:** 5.0/5.0 stars _— Daneisha S._ [Read full review](https://www.g2.com/survey_responses/textedly-review-11344502) #### What Are G2 Users Discussing About Textedly? - [What is Textedly used for?](https://www.g2.com/discussions/what-is-textedly-used-for) - 1 comment - [What are the features of SMS?](https://www.g2.com/discussions/textedly-what-are-the-features-of-sms) - [How much does Textedly cost?](https://www.g2.com/discussions/how-much-does-textedly-cost) - 2 comments - [How do you use Textedly?](https://www.g2.com/discussions/how-do-you-use-textedly) - 3 comments - [What is Textedly?](https://www.g2.com/discussions/what-is-textedly) - 2 comments ### [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) Genesys Cloud CX® is an AI-Powered Experience Orchestration solution that enables organizations to coordinate customer and employee interactions across every touchpoint. By connecting data, systems and workflows in real time, it helps businesses deliver more consistent, personalized experiences that improve loyalty, efficiency and overall business outcomes. The solution brings together AI; voice and digital engagement; intelligent routing and automation; workforce engagement management; and end-to-end journey orchestration in a single, unified cloud solution. Its open, flexible architecture allows organizations to integrate easily with existing systems, reducing complexity while creating a more connected experience across channels and enabling innovation without disruption. Organizations use Genesys Cloud CX to accelerate time to value through rapid deployment and easy-to-deploy capabilities, while reducing cost to serve with AI-driven automation. Real-time personalization and context-aware interactions help improve customer satisfaction, while native AI capabilities enhance agent productivity, streamline workflows and support faster, more informed decision-making. A unified data layer provides real-time insights and ensures seamless experiences across channels, eliminating silos and improving visibility across operations. Built-in AI governance supports secure, compliant and explainable adoption, which is especially important for regulated industries. Designed for enterprise scale, the platform delivers high availability, stability and security, with the scalability and flexibility to support global operations and evolving business needs while maintaining resilience. Genesys Cloud CX is widely used by organizations of all sizes to orchestrate personalized customer experiences at scale, improve efficiency, simplify the technology stack and drive measurable ROI. **Average Rating:** 4.4/5.0 **Total Reviews:** 1,469 #### How Do G2 Users Rate Genesys Cloud CX? - **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 9.1/10) - **Lead Gathering:** 8.7/10 (Category avg: 8.5/10) - **Audience Targeting:** 8.9/10 (Category avg: 8.7/10) - **Analytics:** 9.1/10 (Category avg: 8.5/10) #### Who Is the Company Behind Genesys Cloud CX? - **Seller:** [Genesys](https://www.g2.com/sellers/genesys) - **Company Website:** www.genesys.com - **Year Founded:** 1990 - **HQ Location:** Menlo Park, CA - **Twitter:** @Genesys 32,180 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3547218b0d552bcecdf111c8d197252c4dce8c2ddc2ffe5bceabde22115e5fc1&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F601919%2F&secure%5Burl_type%5D=linkedin_company_website) 8,569 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Case Advocate, Manager - **Top Industries:** Information Technology and Services, Financial Services - **Company Size:** 45% Medium, 40% Large #### What Do G2 Reviewers Say About Genesys Cloud CX? _AI-generated summary from verified user reviews_ ##### Pros - Users commend the **ease of use** of Genesys Cloud CX, enabling seamless access and improved operational agility. - Users value the **continuous innovation** and responsive improvements of Genesys Cloud CX, enhancing operational efficiency and customer satisfaction. - Users value the **reliability** of Genesys Cloud CX, as it enhances business continuity and customer engagement effectively. - Users value the **efficiency** of Genesys Cloud CX, enhancing agility and simplifying operations to meet modern demands. - Users value the **customization options** in Genesys Cloud CX, enhancing their unique routing and call flow needs. ##### Cons - Users note the **limited features** of Genesys Cloud CX, leading to extra costs and complications for advanced needs. - Users find some **missing features** in Genesys Cloud CX, hindering their ability to fully utilize the system's capabilities. - Users find Genesys Cloud CX to have a bit of a **complex interface** , which can overwhelm new users and hinder navigation. - Users are frustrated with **inadequate reporting** in Genesys Cloud CX, citing limitations and clunky functionality compared to alternatives. - Users find the **learning curve steep** with Genesys Cloud CX, making navigation and feature access challenging initially. #### What Are Recent G2 Reviews of Genesys Cloud CX? **["Effortless Setup, Powerful Integrations"](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12997137)** **Rating:** 5.0/5.0 stars _— Lucas A._ [Read full review](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12997137) **["Bringing customer journeys together in one place"](https://www.g2.com/survey_responses/genesys-cloud-cx-review-13393454)** **Rating:** 5.0/5.0 stars _— Verified User in Telecommunications_ [Read full review](https://www.g2.com/survey_responses/genesys-cloud-cx-review-13393454) #### What Are G2 Users Discussing About Genesys Cloud CX? - [What is Genesys Cloud CX used for?](https://www.g2.com/discussions/what-is-genesys-cloud-cx-used-for) - 3 comments, 2 upvotes - [What kind of software is zendesk?](https://www.g2.com/discussions/what-kind-of-software-is-zendesk) - 2 comments - [What are the 4 most important benefits of Active Directory?](https://www.g2.com/discussions/what-are-the-4-most-important-benefits-of-active-directory) - 1 comment - [What does Genesys Cloud For Salesforce do?](https://www.g2.com/discussions/what-does-genesys-cloud-for-salesforce-do) - 2 comments - [Does Genesys integrate with Salesforce?](https://www.g2.com/discussions/purecloud-for-salesforce-does-genesys-integrate-with-salesforce) ### [360Dialog](https://www.g2.com/products/360dialog/reviews) 360Dialog transforms WhatsApp into a high-performance marketing channel with our Performance Messaging solutions, designed to drive real, measurable results. We combine data-driven insights with personalized, two-way conversations, helping businesses scale customer engagement, boost conversions, and automate WhatsApp communication. Our full-service approach makes it easy for businesses to unlock the potential of WhatsApp, from campaign management to messaging automation. For businesses looking to integrate WhatsApp into their existing platforms, our WhatsApp Business API offers a developer-friendly, reliable solution. With flexible hosting options, 360Dialog provides seamless integration and management tools at a transparent flat-fee price—with no markup on Session or Template Messages. We’re trusted by over 1,000 partners and more than 40,000 clients worldwide. As the first provider to offer full-funnel analytics and data solutions for WhatsApp, 360Dialog is leading the way in performance-driven messaging and marketing automation. **Average Rating:** 4.7/5.0 **Total Reviews:** 121 #### How Do G2 Users Rate 360Dialog? - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.1/10) - **Lead Gathering:** 9.3/10 (Category avg: 8.5/10) - **Audience Targeting:** 8.9/10 (Category avg: 8.7/10) - **Analytics:** 7.8/10 (Category avg: 8.5/10) #### Who Is the Company Behind 360Dialog? - **Seller:** [360Dialog](https://www.g2.com/sellers/360dialog) - **Year Founded:** 2018 - **HQ Location:** Berlin - **Twitter:** @360dialog 1,957 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2936f9e40f9136a3374e9d7b5ea36da298bea187880e9003021c0bb27268b2b1&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2705257%2F&secure%5Burl_type%5D=linkedin_company_website) 95 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** CEO, Director - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 77% Small, 20% Medium #### What Do G2 Reviewers Say About 360Dialog? _AI-generated summary from verified user reviews_ ##### Pros - Users commend the **quick and responsive customer support** of 360Dialog, enhancing their overall experience with the product. - Users value the **ease of use** of 360Dialog, appreciating its intuitive interface and seamless integration options. - Users appreciate the **easy integrations** provided by 360Dialog, facilitating seamless connectivity with both on-premise and cloud APIs. - Users value the **easy integration and user-friendly interface** of 360Dialog, ensuring a smooth experience. - Users appreciate the **user-friendly interface** of 360Dialog, finding it easy and convenient for their needs. ##### Cons - Users experience **significant downtime during onboarding** , which can hinder the overall user experience and productivity. - Users express frustration over **poor customer support** , experiencing long response times and unresolved payment issues. - Users often face **delays in onboarding** that hinder their ability to start using 360Dialog effectively. #### What Are Recent G2 Reviews of 360Dialog? **Rating:** 5.0/5.0 stars _— Roque J. C._ [Read full review](https://www.g2.com/survey_responses/360dialog-review-13364938) **["Fast, technically sharp support for WhatsApp API coexistence"](https://www.g2.com/survey_responses/360dialog-review-13363313)** **Rating:** 5.0/5.0 stars _— Seba V._ [Read full review](https://www.g2.com/survey_responses/360dialog-review-13363313) #### What Are G2 Users Discussing About 360Dialog? - [What is 360dialog used for?](https://www.g2.com/discussions/what-is-360dialog-used-for) ### [Salesmsg](https://www.g2.com/products/salesmsg/reviews) Salesmsg is a text-message conversation platform designed to enhance customer interactions by making them visible, trackable, and professional. This innovative tool facilitates seamless communication from the initial text message to the development of long-term customer relationships. By integrating with existing customer relationship management (CRM) systems, Salesmsg ensures that every interaction is logged automatically, providing teams with a comprehensive view of their customer engagements. Targeted primarily at sales, marketing, and support teams, Salesmsg addresses the need for quick and efficient communication in a fast-paced business environment. The platform is particularly beneficial for organizations that prioritize responsiveness, as it enables sales teams to respond to leads in under 60 seconds, significantly increasing the chances of closing deals. Marketing teams can leverage Salesmsg to run SMS campaigns that boast an impressive 98% open rate, ensuring that messages reach their intended audience effectively. Additionally, support teams can manage a higher volume of customer inquiries without the need for additional staff, thanks to the capabilities of AI Agents. Key features of Salesmsg include automated first responses, a shared inbox for team collaboration, and full visibility for sales representatives. The platform allows marketing teams to execute broadcasts, segmented campaigns, and CRM-triggered sequences, making it easier to engage with customers based on their specific needs and behaviors. AI Agents play a crucial role in handling inbound inquiries around the clock, ensuring that customers receive timely responses while escalating issues to human agents when necessary. The benefits of using Salesmsg are evident in the results reported by its users. For instance, organizations have successfully reduced their daily recruiting work from four hours to just 30 minutes through AI qualification processes. Furthermore, the average lead response time has decreased from 27 minutes to 21 minutes, allowing teams to engage with potential customers more swiftly. The visibility provided by Salesmsg has also led to a significant increase in the number of sales representatives meeting their quotas, rising from three to 13. Additionally, the introduction of AI Agents has resulted in an 88% lift in response rates compared to traditional manual follow-ups. Salesmsg empowers teams to foster genuine conversations and build lasting customer relationships by streamlining communication processes and enhancing accountability. With its robust features and proven results, Salesmsg stands out as a valuable tool for businesses looking to improve their customer engagement strategies. **Average Rating:** 4.7/5.0 **Total Reviews:** 422 #### G2 Deal: Get 20% Off Your First Month Get 20% off your first month of Salesmsg monthly plans. Start you're free 14-day trial today! **Price:** ~~$49~~ → $39 per month [View this exclusive G2 deal](https://www.g2.com/deals/offers/8a320c61-9d31-46d0-9dc7-8895f3cf0d4c?source=categories) #### How Do G2 Users Rate Salesmsg? - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.1/10) - **Lead Gathering:** 9.0/10 (Category avg: 8.5/10) - **Audience Targeting:** 9.3/10 (Category avg: 8.7/10) - **Analytics:** 9.1/10 (Category avg: 8.5/10) #### Who Is the Company Behind Salesmsg? - **Seller:** [Salesmsg](https://www.g2.com/sellers/salesmsg) - **Company Website:** www.SalesMessage.com - **Year Founded:** 2017 - **HQ Location:** Delray Beach, FL - **Twitter:** @salesmsg 148 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=475df0982f2442bf884ac60a7e5d995cedc9b15c31dd7eb3bbb5200a18ffaf70&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsalesmsg%2F&secure%5Burl_type%5D=linkedin_company_website) 44 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Owner, Sales - **Top Industries:** Health, Wellness and Fitness, Real Estate - **Company Size:** 68% Small, 27% Medium #### What Do G2 Reviewers Say About Salesmsg? _AI-generated summary from verified user reviews_ ##### Pros - Users find Salesmsg to be highly **user-friendly and intuitive** , making communication seamless and convenient. - Users find **easy communication** with Salesmsg beneficial, allowing seamless interaction without disturbing patients during busy times. - Users value the **easy integration** with HubSpot, enhancing their workflow for sending personalized SMS to customers. - Users love the **seamless integration** with HubSpot, enhancing communication and lead management effectively. - Users appreciate the **responsive customer support** of Salesmsg, noting their availability and genuine investment in user success. ##### Cons - Users wish for **missing features** like dark mode and large image support to enhance their Salesmsg experience. - Users face **messaging issues** with text delivery and limitations on SMS sending, affecting overall usability and efficiency. - Users report **sending issues** with Salesmsg, facing blank panels and missing feedback on message delivery and responses. - Users experience **SMS delivery issues** , leading to delays in message visibility and unexpected call notifications. - Users report **slow loading** in the mobile app, making it hard to efficiently send messages and attachments. #### What Are Recent G2 Reviews of Salesmsg? **["Effortless Customer Communication with Salesmsg"](https://www.g2.com/survey_responses/salesmsg-review-11705393)** **Rating:** 5.0/5.0 stars _— Michael S._ [Read full review](https://www.g2.com/survey_responses/salesmsg-review-11705393) **["Intuitive UI and Seamless HubSpot Integration That Boosts Efficiency"](https://www.g2.com/survey_responses/salesmsg-review-13351861)** **Rating:** 5.0/5.0 stars _— Josh U._ [Read full review](https://www.g2.com/survey_responses/salesmsg-review-13351861) #### What Are G2 Users Discussing About Salesmsg? - [What is Salesmsg used for?](https://www.g2.com/discussions/what-is-salesmsg-used-for) ### [Klaviyo](https://www.g2.com/products/klaviyo/reviews) Klaviyo is the all-in-one platform that helps B2C businesses grow by integrating marketing, analytics, and customer service in one solution. Powered by unified data and built-in AI , Klaviyo empowers B2C businesses: - Orchestrate your email marketing, SMS marketing, RCS, push, WhatsApp, reviews, forms, and ads in one platform - Sync with 400+ tools to capture and unify behavior data - AI-optimized messages, segments, timing, and creative to scale conversions - Unlock analytics like RFM, funnel reporting, and catalog insights By capturing every click, purchase, and conversation into a unified profile, Klaviyo powers marketing automation that drives personalized, trigger-based journeys across every channel - no extra tools or complex setup required. Join more than 170,000 businesses using Klaviyo to create a true omnichannel experience for your customers. To learn more about Klaviyo or to request a demo, visit www.klaviyo.com. **Average Rating:** 4.6/5.0 **Total Reviews:** 1,314 #### How Do G2 Users Rate Klaviyo? - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.1/10) - **Lead Gathering:** 6.9/10 (Category avg: 8.5/10) - **Audience Targeting:** 8.3/10 (Category avg: 8.7/10) - **Analytics:** 7.3/10 (Category avg: 8.5/10) #### Who Is the Company Behind Klaviyo? - **Seller:** [Klaviyo](https://www.g2.com/sellers/klaviyo) - **Company Website:** www.klaviyo.com - **Year Founded:** 2012 - **HQ Location:** Boston, Massachusetts - **Twitter:** @klaviyo 22,042 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=bf0686a2fa7814509c58ab9fe4a619a5e97259e7fe70e0f0c792644be6279c7c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2908815%2F&secure%5Burl_type%5D=linkedin_company_website) 2,983 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Owner, Marketing Manager - **Top Industries:** Retail, Marketing and Advertising - **Company Size:** 81% Small, 16% Medium #### What Do G2 Reviewers Say About Klaviyo? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **ease of use** of Klaviyo, enabling intuitive navigation and efficient email and SMS distribution. - Users value the **powerful automation** of Klaviyo, facilitating tailored campaigns that drive engagement and revenue effectively. - Users find Klaviyo's **powerful automation** invaluable for creating tailored campaigns that enhance engagement and boost revenue. - Users appreciate the **seamless integrations** of Klaviyo, enhancing campaign scheduling and connectivity with platforms like Zapier. - Users appreciate the **easy integration** of Klaviyo with various platforms, streamlining their marketing efforts effectively. ##### Cons - Users find Klaviyo to be **expensive** , which can be a barrier, especially for beginners. - Users face a **steep learning curve** with Klaviyo, requiring considerable time to understand its platform effectively. - Users find **missing features** in Klaviyo, particularly with SMS and search functions that limit functionality. - Users find **limited features** in Klaviyo, with superficial updates and basic design options proving to be a drawback. - Users face **limited and slow customer support** , especially on the free plan, impacting their experience significantly. #### What Are Recent G2 Reviews of Klaviyo? **["Klaviyo Makes Email Automation Simple, Powerful, and Reliable"](https://www.g2.com/survey_responses/klaviyo-review-12738916)** **Rating:** 4.5/5.0 stars _— Tejas K._ [Read full review](https://www.g2.com/survey_responses/klaviyo-review-12738916) **["Makes Email Marketing Much Easier"](https://www.g2.com/survey_responses/klaviyo-review-13223904)** **Rating:** 5.0/5.0 stars _— Suraj J._ [Read full review](https://www.g2.com/survey_responses/klaviyo-review-13223904) #### What Are G2 Users Discussing About Klaviyo? - [What is Klaviyo used for?](https://www.g2.com/discussions/what-is-klaviyo-used-for) - 2 comments - [What is UTM tracking Klaviyo?](https://www.g2.com/discussions/what-is-utm-tracking-klaviyo) - 3 comments - [How do you integrate Klaviyo?](https://www.g2.com/discussions/how-do-you-integrate-klaviyo) - 1 comment, 1 upvote - [Does Klaviyo integrate with Shopify?](https://www.g2.com/discussions/does-klaviyo-integrate-with-shopify) - 2 comments - [Is Klaviyo a CRM?](https://www.g2.com/discussions/is-klaviyo-a-crm) ### [ContactPigeon](https://www.g2.com/products/contactpigeon/reviews) ContactPigeon empowers retailers to build interactions that resonate deeply with their customers. By unifying real-time customer data with advanced AI and automation engines, we enable businesses to scale their engagements across channels effectively while cultivating enduring customer loyalty through every step of the customer journey. The platform is built around two core components. The Omnichannel Customer Engagement solution enables retailers to manage and execute marketing campaigns across multiple built-in messaging channels, ensuring consistency and relevance in every customer interaction. Our powerful Customer Data Platform (CDP) collects, analyzes, and uses customer data to create automated, personalized experiences at scale. Together, these components provide a comprehensive solution for retailers looking to build meaningful, lasting relationships with their audience. The ContactPigeon suite offers a robust set of features, including: • Automated customer journey orchestration that ensures a cohesive and seamless experience across all touchpoints and channels • Built-in messaging channels and campaign manager that covers email, mobile (sms / WhatsApp / Viber), push notifications, pop-ups, forms, chatbot, and direct mails • BI tools for real-time analytics and customizable dashboards for deep insights into customer behavior and campaign performance • AI-driven product recommendations and RFM analysis to enhance the shopping experience and predict the at-risk customers • Advanced customer segmentation and clustering capabilities to segment your audience effectively, enabling targeted marketing that resonates with specific groups **Average Rating:** 4.9/5.0 **Total Reviews:** 288 #### How Do G2 Users Rate ContactPigeon? - **Has the product been a good partner in doing business?:** 9.9/10 (Category avg: 9.1/10) #### Who Is the Company Behind ContactPigeon? - **Seller:** [ContactPigeon](https://www.g2.com/sellers/contactpigeon) - **Company Website:** www.contactpigeon.com - **Year Founded:** 2014 - **HQ Location:** Athens, Greece - **Twitter:** @ContactPigeon 456 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7eb5dfe9f23281a5d694be00205c4ddfc498b315e368a971a70653f480efa3e0&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F10507750%2F&secure%5Burl_type%5D=linkedin_company_website) 32 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Marketing Manager, Digital Marketing Manager - **Top Industries:** Apparel & Fashion, Retail - **Company Size:** 62% Small, 33% Medium #### What Do G2 Reviewers Say About ContactPigeon? _AI-generated summary from verified user reviews_ ##### Pros - Users value **automation efficiency** with ContactPigeon, enabling organized communication and seamless management of recurring tasks. - Users appreciate the **automation features** of ContactPigeon, streamlining operations and driving revenue growth effectively. - Users praise the **effective customer engagement tools** of ContactPigeon, enhancing relationships and driving sales through automation. - Users appreciate the **efficiency and effectiveness** of ContactPigeon email marketing, enhancing campaign management through a unified platform. - Users appreciate the **wide variety of features** in ContactPigeon, enabling seamless management and effective marketing strategies. ##### Cons - Users note a **learning curve** in navigating advanced features, making initial use somewhat challenging and time-consuming. - Users experience **slow performance** when loading large campaign lists or updating segments, impacting usability occasionally. - Users notice some **slow loading times** when accessing larger campaign lists, affecting their overall experience with ContactPigeon. - Users find the **high complexity** of automations and tools requires significant support and preparation for effective use. - Users find the **user experience lacking** in some specific areas, which can hinder effective use of the platform. #### What Are Recent G2 Reviews of ContactPigeon? **["Powerful Automation with Outstanding Account Manager Support"](https://www.g2.com/survey_responses/contactpigeon-review-13224809)** **Rating:** 5.0/5.0 stars _— Chris B._ [Read full review](https://www.g2.com/survey_responses/contactpigeon-review-13224809) **["Flexible platform for custom implementations and very responsive support"](https://www.g2.com/survey_responses/contactpigeon-review-7372894)** **Rating:** 5.0/5.0 stars _— Thanasis C._ [Read full review](https://www.g2.com/survey_responses/contactpigeon-review-7372894) #### What Are G2 Users Discussing About ContactPigeon? - [What is ContactPigeon used for?](https://www.g2.com/discussions/what-is-contactpigeon-used-for) - ‹ Prev ‹ Prev - 1 - [2](/categories/conversational-marketing/all?order=g2_score&page=2#product-list) - [3](/categories/conversational-marketing/all?order=g2_score&page=3#product-list) - [4](/categories/conversational-marketing/all?order=g2_score&page=4#product-list) - [5](/categories/conversational-marketing/all?order=g2_score&page=5#product-list) - … - [24](/categories/conversational-marketing/all?order=g2_score&page=24#product-list) - [25](/categories/conversational-marketing/all?order=g2_score&page=25#product-list) - [Next › Next ›](/categories/conversational-marketing/all?order=g2_score&page=2#product-list) Spotlight Categories [Business Process Management Software](https://www.g2.com/categories/business-process-management) [SEO Tools](https://www.g2.com/categories/seo-tools) [Performance Management Software](https://www.g2.com/categories/performance-management) [Sales Engagement Software](https://www.g2.com/categories/sales-engagement) [Password Managers Software](https://www.g2.com/categories/password-managers) Similar Categories - [Account-Based Marketing](/categories/account-based-marketing) - [Affiliate Marketing](/categories/affiliate-marketing) - [App Store Optimization](/categories/app-store-optimization) - [Audience Intelligence Platforms](/categories/audience-intelligence-platforms) - [B2B Services Review Platforms](/categories/b2b-services-review-platforms) - [Blogger Outreach](/categories/blogger-outreach) - [Book Marketing Tools](/categories/book-marketing-tools) - [Brand Intelligence](/categories/brand-intelligence) - [Consumer Insights Platforms](/categories/consumer-insights-platforms) - [Consumer Video Feedback](/categories/consumer-video-feedback) - [Content Curation](/categories/content-curation) - [Content Marketing](/categories/content-marketing) - [Conversion Rate Optimization Tools](/categories/conversion-rate-optimization-tools) - [Customer Data Platform (CDP)](/categories/customer-data-platform-cdp) - [Customer Journey Analytics](/categories/customer-journey-analytics) [Browse Conversational Marketing Themes](/categories/conversational-marketing/themes) ![Yukta Rustagi](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Yukta Rustagi") YR Researched and written by [Yukta Rustagi](https://research.g2.com/insights/author/yukta-rustagi) Updated October 3, 2024 Conversational marketing software, also known as messenger marketing software, engages potential customers with personalized, one-on-one conversations en route to specific product recommendations or offers. Consumer brands leverage this technology to identify interested buyers on [social networks](https://www.g2.com/categories/social-networks) or product websites, answer concerns or questions, determine the best possible sales items, and transfer customers to [payment gateways](https://www.g2.com/categories/payment-gateway) or sales representatives to close transactions. Using built-in [chatbot](https://www.g2.com/categories/chatbots) and [artificial intelligence](https://www.g2.com/categories/artificial-intelligence) technology, sales departments can construct intelligent response flows that will guide visitors through helpful conversations at various touchpoints based on user activity and other details. Businesses can then follow up at a later time with interested customers who do not purchase on the spot, picking up the conversation where it left off. Conversational marketing platforms help provide a higher standard of customer service at scale and simplify the overall buying process for potential customers around the world at any time of day. Successful use of these platforms can also generate valuable, qualified leads, provide high-level insights into customer demographics and preferences, and accelerate the sales cycle. Products in the conversational marketing category typically share features of or integrate with [live chat](https://www.g2.com/categories/live-chat) and [chatbot software](https://www.g2.com/categories/chatbots) to produce real-time, meaningful dialogues with customers at different points in the buying journey. A number of these solutions involve a combination of automated and live human involvement on the business side—for example, chatbots can ping the appropriate salesperson to take control at critical points in the conversation. These products may also integrate with messengers on major [social networks](https://www.g2.com/categories/social-networks) as well as [SMS](https://www.g2.com/categories/mobile-marketing) or [email](https://www.g2.com/categories/email); certain visitor behaviors or trends on company social profiles or websites can trigger conversations. Conversational marketing protects may sync with [e-commerce platforms](https://www.g2.com/categories/e-commerce-platforms) or [payment gateways](https://www.g2.com/categories/payment-gateway) to provide detailed product information or complete transactions, respectively. This technology may integrate with or share features of [bot platforms](https://www.g2.com/categories/bot-platforms) to create unique messaging applications suited to the user’s needs. Elements of customer engagement on social networks are comparable to those of [social customer service](https://www.g2.com/categories/bot-platforms) tools. To qualify for inclusion in the Conversational Marketing category, a product must: - Assist in the creation of intelligent messaging bots that engage visitors on one or more channels - Provide tools for creating personalized response flows within conversations - Direct interested buyers to sales reps or online stores for purchasing goods or services in the event of successful conversations - Track customer journeys and allow for follow-ups from chatbots or sales representatives Top Tools at a Glance | Product | Best for | User Review | | --- | --- | --- | | [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_74390118cdf58a60fb81adaaefdb6287/hubspot-marketing-hub.png "Product Avatar Image")](https://www.g2.com/products/hubspot-marketing-hub/reviews)[HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews)[4.4/5(14,963)](https://www.g2.com/products/hubspot-marketing-hub/reviews) | CRM-native lead nurturing and conversational workflows | "Centralized Data Management with Outstanding AI Features" | | [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_a430bfdd87e9a0142ce27fb5c3ee4b0f/qualified.png "Product Avatar Image")](https://www.g2.com/products/qualified/reviews)[Qualified](https://www.g2.com/products/qualified/reviews)[4.9/5(1,555)](https://www.g2.com/products/qualified/reviews) | AI SDR pipeline generation inside Salesforce | "Exceptional Engagement Tool with Proactive Support" | | [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_50828ef2b93af30b29edd9061533c3b9/activecampaign.jpg "Product Avatar Image")](https://www.g2.com/products/activecampaign/reviews)[ActiveCampaign](https://www.g2.com/products/activecampaign/reviews)[4.4/5(14,791)](https://www.g2.com/products/activecampaign/reviews) | Behavior-triggered email automation with CRM segmentation | "ActiveCampaign gave us more control over personalization without pushing everything to development" | | [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_0fb8a8049f2928461a8a7f3d7b881f77/birdeye.jpg "Product Avatar Image")](https://www.g2.com/products/birdeye/reviews)[Birdeye](https://www.g2.com/products/birdeye/reviews)[4.7/5(4,228)](https://www.g2.com/products/birdeye/reviews) | Multi-location review-to-conversation inbox consolidation | "Connect with customers, grow reviews, and manage feedback with Birdeye." | | [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_8adaf9cae4d6226e062076492066232e/podium.png "Product Avatar Image")](https://www.g2.com/products/podium/reviews)[Podium](https://www.g2.com/products/podium/reviews)[4.5/5(2,109)](https://www.g2.com/products/podium/reviews) | Missed-lead recovery with AI-automated text follow-up | "Fees less like a review collection tool and more like a digital front desk" | | [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_fea925ec4eff957c560c9a3b813e52d7/exceed-ai.png "Product Avatar Image")](https://www.g2.com/products/exceed-ai/reviews)[Exceed.ai](https://www.g2.com/products/exceed-ai/reviews)[4.6/5(88)](https://www.g2.com/products/exceed-ai/reviews) | AI-driven lead qualification with conversational email | "Revolutionized Our Lead Engagement Process" | | [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_498c127936f7a6fa4c0b7f6ab51546d1/salescaptain-inc-salescaptain.png "Product Avatar Image")](https://www.g2.com/products/salescaptain-inc-salescaptain/reviews)[SalesCaptain](https://www.g2.com/products/salescaptain-inc-salescaptain/reviews)[4.4/5(263)](https://www.g2.com/products/salescaptain-inc-salescaptain/reviews) | Omnichannel lead capture with automated follow-up sequences | "Never Miss an Incoming Lead" | | [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_bfc6540ec12016f4e1bebfc7c9c1030e/tidio.png "Product Avatar Image")](https://www.g2.com/products/tidio/reviews)[Tidio](https://www.g2.com/products/tidio/reviews)[4.6/5(1,962)](https://www.g2.com/products/tidio/reviews) | Visitor-to-lead conversion with AI-automated chat flows | "Efficient Customer Engagement, Easy Setup" | | [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_78157590672afd10e3d32913f02518ca/textedly.png "Product Avatar Image")](https://www.g2.com/products/textedly/reviews)[Textedly](https://www.g2.com/products/textedly/reviews)[4.6/5(1,418)](https://www.g2.com/products/textedly/reviews) | Bulk SMS outreach with two-way subscriber engagement | "Textedly Is Easy to Use with truly Top-Tier Customer Support" | * * * Show More