JP

Jojo p.

Software Developer

Small-Business (50 or fewer emp.)

1/14/2026

"Revolutionized Our Lead Engagement Process"

5/5

What do you like best about Exceed.ai?

I love using Exceed.ai for its ability to automatically qualify and engage leads through conversational AI, freeing up our sales team to focus on closing deals instead of chasing unready prospects. The seamless CRM integration means we don't waste time manually logging conversations or updating lead statuses anymore, as everything syncs automatically. The natural conversational flow is great because it doesn't come across as robotic like most chatbots, actually getting prospects to respond and boosting our engagement rates by around 40% compared to our old generic email blasts. Review collected by and hosted on G2.com.

What do you dislike about Exceed.ai?

Sometimes the AI gives up too fast on technical questions and just says 'let me get someone to help you' instead of actually trying to answer, which feels lazy to the prospect. They should let us upload our own FAQ or product docs so the AI can answer basic technical stuff instead of giving up and asking for human help every time someone asks a real question. Review collected by and hosted on G2.com.

What problems is Exceed.ai solving and how is that benefiting you?

I use Exceed.ai to automatically qualify and engage leads, freeing up our sales team. It solves the back-and-forth of scheduling and lead qualification. The natural flow and CRM integration boost engagement by around 40%, syncing data automatically and ensuring no lead falls through the cracks. Review collected by and hosted on G2.com.

Show More

Rating Updated (2/4/2026)
Validated ReviewerIncentivizedSource: G2 invite

See what 84 reviewers think of Exceed.ai

4.6 out of 5 · Verified reviews from real users

[
Read all reviews
](https://www.g2.com/products/exceed-ai/reviews)