I love using Exceed.ai for its ability to automatically qualify and engage leads through conversational AI, freeing up our sales team to focus on closing deals instead of chasing unready prospects. The seamless CRM integration means we don't waste time manually logging conversations or updating lead statuses anymore, as everything syncs automatically. The natural conversational flow is great because it doesn't come across as robotic like most chatbots, actually getting prospects to respond and boosting our engagement rates by around 40% compared to our old generic email blasts. Review collected by and hosted on G2.com.

Sometimes the AI gives up too fast on technical questions and just says 'let me get someone to help you' instead of actually trying to answer, which feels lazy to the prospect. They should let us upload our own FAQ or product docs so the AI can answer basic technical stuff instead of giving up and asking for human help every time someone asks a real question. Review collected by and hosted on G2.com.