360Dialog Reviews & Product Details

360dialog made it incredibly easy to integrate WhatsApp Business API with our CRM system. The setup process was straightforward, the dashboard is intuitive, and the support team was outstanding - fast, knowledgeable and genuinely helpful. Adding our real Croatian business number was resolved quickly thanks to their expert guidance. Review collected by and hosted on G2.com.

The initial setup can be a bit technical for non-developers, but the support team compensates for this completely. A more guided onboarding wizard would be a nice addition for beginners. Review collected by and hosted on G2.com.

I love using 360Dialog for connecting my WhatsApp Business API, allowing me to run AI-powered sales bots for my clients. The support team is incredible, especially Maria, who resolved a nine-hour nightmare in minutes—an experience that really stands out. The human support is what I like most; when the Meta system completely failed me, Maria at 360Dialog fixed everything quickly. The initial setup was super easy, although the main challenge was Meta's verification process. Overall, 360Dialog was our first choice for WhatsApp Business API, and it will remain my first choice because of the amazing support. Review collected by and hosted on G2.com.

The dashboard UI could be more intuitive. Better visibility of phone number status and API connection health is needed, but it's just a comment, not a strong feedback. Review collected by and hosted on G2.com.

What I like most about 360dialog is how reliable and flexible the WhatsApp Business API integration is. The onboarding process, although detailed, is well-structured and allows advanced setups like coexistence (using both WhatsApp Business App and API at the same time), which is very valuable for real business use cases.

The support team is responsive and genuinely helpful, especially when dealing with migration, onboarding, and technical edge cases. They follow up and guide you until the issue is resolved.

From a product perspective, the stability of the API and the ability to integrate it into custom systems (like our AI-based WhatsApp automation platform) makes it a strong solution for scaling customer communication, sales, and support workflows.

Overall, it gives us the flexibility we need to build advanced automation while still keeping the human touch through the mobile app. Review collected by and hosted on G2.com.

One area that could be improved is the onboarding experience, especially for more advanced setups like coexistence. While the system is powerful, the process can feel a bit complex and requires careful attention to details across Meta and 360dialog.

Additionally, clearer real-time feedback during onboarding (for example, better error messages or visibility when a number is being provisioned) would make the process smoother and reduce confusion.

That said, once everything is set up correctly, the platform works reliably and performs well. Review collected by and hosted on G2.com.

I appreciate the simplicity of the UX/UI in 360Dialog. Their customer service is top notch, and I find WhatsApp communication way more effective than endless emails back and forth. The initial setup was as easy as sending a WhatsApp to my grandma and having her respond. Also, 360Dialog guided us on the Meta Business Verification, applied on our behalf and got it approved in under 3 hours. Review collected by and hosted on G2.com.

I would say the geographical issue - we are in SA and the VA who handled our case was mostly not in our geographical scope so times did not quite overlap so the 360 VAs closed queries within a few hours and we had to start all over again - either get 24-hour agents sitting or ask where you are from and have the queries only closed if it is not responded to within the geographical time zones. It is frustrating to have to start your story all over everytime not to mention the absolute waste of valuable time. I only got a handle on this after I explicitly said NOT TO CLOSE the ticket. Review collected by and hosted on G2.com.

I had a great experience with 360Dialog, especially compared to my past attempts with other big partners. It was so easy and different this time around. The team offered instant and helpful support, which made the whole process smooth. I also appreciate the straightforward setup and dashboard, making everything a breeze. Within a week, everything was accomplished, whereas with others it took months and ended with account restrictions. Their rapid number registration, help with WABA account issues, and ease of re-registering numbers stood out. Integrating the WABA API with third-party software and our private LIMS system worked really well. Overall, 360Dialog offered instant support with success. Review collected by and hosted on G2.com.

Actually no problems till now. All things were easy. Review collected by and hosted on G2.com.

The platform is easy to use for implementing new functionalities and integrations, and I really appreciate the excellent support that 360dialog provides to its users. Review collected by and hosted on G2.com.

Nothing for now. I’ve been using 360dialog for a short time, but so far everything has been good. The only thing I would improve is the time it takes to approve a template, although I understand that this depends on Meta in general rather than 360dialog. Review collected by and hosted on G2.com.

I like the accessibility of 360Dialog's support team. Their responsive customer service agents can quickly dive into onboarding and API messaging issues, giving us the confidence that any technical issue will be solved promptly. This ensures a smooth experience for our clients, minimizes downtime, and maintains the high reliability that imBee is known for. Additionally, each step of the setup comes with clear instructions and meaning. Review collected by and hosted on G2.com.

The main areas for improvement are the Dashboard interface and the onboarding flow. Enhancing these with more step-by-step guidance. Reduce errors during setup. Review collected by and hosted on G2.com.

I really appreciate the support system of 360Dialog. Their support team was incredibly helpful in getting things started for me and assisting with my business verification. Without their help, it would have been much more of a challenge and a pain to set things up. Review collected by and hosted on G2.com.

I haven't used it as much yet, so I can't say a lot about what doesn't work well. The price seems fine for now, but I'd prefer if they offered not just a sandbox trial but a full-blown trial for a week. Starting out took a while, although it was mostly a Meta issue rather than a 360Dialog issue. Review collected by and hosted on G2.com.

Our Meta standard verification was stuck "In Review" for 3+ weeks. We had been working with another partner to try to onboard a WABA and had been unsuccessful. We decided to reach out to 360Dialog to see if they could help. The support team was very responsive (multiple responses on the support ticket within minutes) - they worked with Meta and got us verified within 24 hours. For the responsiveness and fantastic customer support, we are switching exclusively to them for our Whatsapp API Review collected by and hosted on G2.com.

Nothing so far! New to 360Dialog and have decided to pick them on the strength of the customer support experience. Review collected by and hosted on G2.com.

I appreciate the support and troubleshooting for being quite fast, with a response time between 10-30 minutes, which is acceptable for me. The API works well, sending WhatsApp messages in real-time without delay. The community and documentation provided help solve issues easily. I also found the document provides clear examples on how to use new parameters when the API version changes. Review collected by and hosted on G2.com.

Sometimes I still see some bugs or error messages when using the web console. I couldn't find it anymore; it said internal error. Also, the initial setup was moderate because we needed to verify many things. Review collected by and hosted on G2.com.