--- title: 360Dialog Reviews meta_title: '360Dialog Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 135 reviews by the users' company size, role or industry to find out how 360Dialog works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 135 scale: '5' date_modified: '2026-09-21' parent_category: name: Marketing url: https://www.g2.com/categories/marketing --- # 360Dialog Reviews **Vendor:** 360Dialog **Category:** [WhatsApp Marketing Software](https://www.g2.com/categories/whatsapp-marketing) **Average Rating:** 4.7/5.0 **Total Reviews:** 135 **AI Verified:** At least 10 G2 reviewers have confirmed using this product's AI features and functionality. ## About 360Dialog 360Dialog is an Official Meta Solution Partner providing WhatsApp Business API infrastructure, a partner platform for ISVs and resellers, and managed campaign services. Trusted by 1,000+ partners and 100,000+ businesses worldwide. WhatsApp Business API Direct API access for developers and businesses integrating WhatsApp into their own systems. Transparent flat-fee pricing with no markup on Meta messaging fees. Three tiers: Regular (€49/number/month) for developers who need full API access with 24/7 human support, Premium (€99) adding faster SLA, business verification in 48h, and built-in tools like Inbox, Sendout, and Automation, and Scale (€500) for high-volume businesses with dedicated performance experts, migration support, and up to 1,000 messages per second. Marketplace For businesses who want a ready-made WhatsApp solution without building on the API. 360Dialog matches you with the right tool from one of its vetted partners. You own your WhatsApp number, can switch tools anytime, and there is no lock-in. Priced at €99 per number per month. Partner Platform For ISVs, SaaS companies, and resellers embedding WhatsApp into their own products. Onboard and manage unlimited WhatsApp Business Accounts through one API in minutes. Multi-customer architecture, instant client provisioning, and zero message markup. Three tiers from Starter (€250/month + €49/channel) to Premium (€1,000/month + €15/channel) with decreasing per-channel costs at scale. All plans are month-to-month with no long-term contracts. Performance Messaging Full-service WhatsApp marketing for brands and agencies. 360Dialog handles campaign strategy, journey building, and monthly optimization. Includes weekly results reports, Meta approvals handling, and 360Pilot analytics. Custom pricing based on volume. 360Pilot Full-funnel revenue tracking for WhatsApp. Track complete customer journeys from ad click to purchase, connect WhatsApp with your sales data, and see exactly which campaigns drive revenue. Works with any WhatsApp provider. What Makes 360Dialog Different 360Dialog operates at the WhatsApp infrastructure layer, not the application layer. Where most providers offer either raw API access or end-user messaging tools, 360Dialog provides both the API infrastructure and a partner enablement platform that lets technology companies embed WhatsApp into their own products. As an Official Meta Solution Partner, 360Dialog offers a direct Meta escalation path, business verification in 48 hours, and full-funnel analytics for WhatsApp through 360Pilot, tracking customer journeys from ad click to purchase. Flat-fee pricing with no markup on Meta messaging fees means businesses pay exactly what Meta charges for conversations, with no hidden costs. All plans include 24/7 support and Meta WhatsApp messaging fees apply separately. ## 360Dialog Pros & Cons Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews. **What users like:** - Users commend the **quick and responsive customer support** of 360Dialog, enhancing their overall experience with the product. (1 reviews) - Users value the **ease of use** of 360Dialog, appreciating its intuitive interface and seamless integration options. (1 reviews) - Users appreciate the **easy integrations** provided by 360Dialog, facilitating seamless connectivity with both on-premise and cloud APIs. (1 reviews) - Users value the **easy integration and user-friendly interface** of 360Dialog, ensuring a smooth experience. (1 reviews) - Users appreciate the **user-friendly interface** of 360Dialog, finding it easy and convenient for their needs. (1 reviews) **What users dislike:** - Users experience **significant downtime during onboarding** , which can hinder the overall user experience and productivity. (2 reviews) - Users express frustration over **poor customer support** , experiencing long response times and unresolved payment issues. (2 reviews) - Billing Issues (1 reviews) - Users often face **delays in onboarding** that hinder their ability to start using 360Dialog effectively. (1 reviews) - Deletion Issues (1 reviews) - Email Issues (1 reviews) - Expensive (1 reviews) - Insufficient Knowledge (1 reviews) - Slow Service (1 reviews) ## 360Dialog Reviews ### 1. Helpful Support and Easy Full Setup Configuration **Rating:** 5.0/5.0 stars **Reviewed by:** P Mictlan T. | Senior Software Engineer, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** September 03, 2026 **What do you like best about 360Dialog?** The support is helpful, and it’s easy to configure the full setup. The value is well aligned with what we're paying. 360Dialog provides a reliable WhatsApp infrastructure that saves us development and maintenance time while allowing us to scale our messaging and automation workflows. Overall, we feel the operational value and reliability justify the cost. **What do you dislike about 360Dialog?** Some bugs could be fixed by the user, but sometimes I still need to contact support for help. In those cases, the issue can often be resolved with a single button. **What problems is 360Dialog solving and how is that benefiting you?** 360Dialog helps us integrate WhatsApp Business into our platform in a reliable way, which makes it easier to manage messaging, automation, and customer communication at scale. It takes away much of the complexity of working directly with the WhatsApp Business API, so we can focus more on building our own workflows and the overall customer experience. For us, the biggest benefit is having a stable, scalable communication channel that connects smoothly with our backend systems. This enables automated notifications, ongoing conversations, and operational workflows through WhatsApp, without adding unnecessary overhead to our implementation. ### 2. Exceptional Human Support for Achieving WhatsApp Business API Verification **Rating:** 5.0/5.0 stars **Reviewed by:** Roque J. C. | Fundador, Information Technology and Services, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **AI Translated:** This review has been translated from Spanish; Castilian using AI. **Reviewed Date:** August 26, 2026 **What do you like best about 360Dialog?** What I value most is the direct access to the API and the quality of human support during business verification. As an independent operator setting up WhatsApp Business API for the first time, I encountered a verification issue with Meta that became quite complicated. The support team (Ali, Rommel, Juhi, and Amanda) followed up in several rounds, accurately pointing out what to correct in each attempt, and we ended up achieving full business approval. That level of attention was what really made the difference compared to other options I evaluated. **What do you dislike about 360Dialog?** The business verification process (PLBV) feels more reactive than preventive. Key requirements, such as the legal business name must match exactly across all documents and the website, are not communicated in advance — you find out only when Meta rejects the attempt, and only three attempts are allowed per business. A checklist prior to the first submission, with these explicit consistency points, would have avoided a complete round of back and forth. Other than that, the support was solid, but the time between responses within the same ticket sometimes felt slower than what a process with limited attempts warrants. **What problems is 360Dialog solving and how is that benefiting you?** I use 360Dialog to provide official access to WhatsApp Business API for Rocnir, my AI receptionist platform for businesses in Mexico. Without a provider like this, integrating WhatsApp officially and with direct API access via AI/MCP agents would have been much more complex, or would have depended on unofficial solutions with the risk of suspension. The concrete benefit is that I can connect WhatsApp directly to my automation stack (n8n) without going through an intermediate marketplace, which gives me full control over the integration and keeps my costs low as an early-stage business. ### 3. Fast, technically sharp support for WhatsApp API coexistence **Rating:** 5.0/5.0 stars **Reviewed by:** Seba V. | Designer, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** August 26, 2026 **What do you like best about 360Dialog?** The support, without question. We run the WhatsApp Business API in coexistence mode (native Business App plus Cloud API in parallel) for our e-commerce, and that setup surfaces genuinely tricky edge cases. Every time we raised something — coexistence quirks, webhook delivery, linked-device behavior — the 360dialog team replied fast, in plain language, and actually engaged with the technical detail instead of sending canned answers. They took our diagnostic evidence seriously and helped us reconcile the documentation against real API behavior. Number provisioning was clean and the pricing is transparent for a Meta Business Solution Provider. **What do you dislike about 360Dialog?** Honestly little on 360dialog's own side. The real friction is coexistence itself: some inbound messages sent from a customer's linked or companion devices arrive to the API as "unsupported" with no text body, so an automation can miss content that shows up fine in the native app. That's a Meta-platform limitation rather than something 360dialog controls, and to their credit they were upfront about it instead of overselling. My one suggestion would be tighter alignment between first-line documentation and support answers — we once got info from general WhatsApp support that contradicted 360dialog's own coexistence docs, and it was the 360dialog team that ended up clearing it up. **What problems is 360Dialog solving and how is that benefiting you?** Our team was handling a high volume of repetitive customer questions by hand on WhatsApp — pricing, payment methods, shipping, stock — which ate hours every day. The blocker to automating was that we couldn't abandon the number our business already runs on the native WhatsApp Business App. 360dialog solves exactly that: it gives us official WhatsApp Business API access in coexistence mode, so our team keeps answering in the app while our automation runs in parallel over the API on the same number. The benefit is that we can introduce automation gradually and on our own confidence schedule — measuring accuracy before widening it — instead of an all-or-nothing cutover that would have put live customer conversations at risk. ### 4. 360Dialog makes the WhatsApp Business API easy and stable, with helpful support and clear pricing. **Rating:** 5.0/5.0 stars **Reviewed by:** Alex G. | Jefe de Sistemas e Inteligencia Artificial, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **AI Translated:** This review has been translated from Spanish; Castilian using AI. **Reviewed Date:** August 03, 2026 **What do you like best about 360Dialog?** The best thing about 360Dialog is how easy it is to access the WhatsApp Business API without relying on a lengthy integration process. The number registration and verification were quick, the dashboard is clear, and the documentation allows us to connect the API with our internal tools in no time. Message delivery is stable even at high volumes, and the pricing is transparent, which makes it easy to calculate costs per conversation. Support responds helpfully when any questions arise regarding templates or the status of the number. **What do you dislike about 360Dialog?** There is little to criticize. If anything, the panel interface is quite basic and a dedicated module for analytics and more detailed reports within the platform is missing, as today one has to rely on external tools. Also, the initial setup can be somewhat technical for teams without a development profile, although the documentation helps to resolve this. **What problems is 360Dialog solving and how is that benefiting you?** 360Dialog solved the problem of centralizing customer service on WhatsApp for us. Previously, we managed inquiries from individual phones, without traceability or metrics, and messages were lost. With the official API, we were able to integrate WhatsApp with our CRM, automate order notifications and frequent responses, and distribute conversations among several agents with the same number. The result has been much shorter response times, fewer lost inquiries, and a communication channel with better open rates than email. ### 5. Official WhatsApp API with Coexistence and strong support **Rating:** 4.0/5.0 stars **Reviewed by:** Caner S. | Managing Director, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** July 24, 2026 **What do you like best about 360Dialog?** The official WhatsApp Business API and Coexistence setup is the biggest benefit for us. We were able to keep the WhatsApp Business mobile app and chat history while connecting the same number to our CRM. The dashboard is straightforward, the API and webhook setup is practical, and the support team escalated a difficult Meta-side onboarding issue until it was resolved. **What do you dislike about 360Dialog?** Onboarding was more complicated and slower than expected. A Meta-side Coexistence issue and the payment pre-authorisation cycle caused several retries, and the HUB briefly showed no number after pairing. Support ultimately resolved the issue, but clearer status messages, better billing-state visibility, and more proactive progress updates would reduce uncertainty. **What problems is 360Dialog solving and how is that benefiting you?** 360Dialog lets us connect the official WhatsApp Business API to our CRM while our team can continue using the WhatsApp Business mobile app. Incoming leads from Click-to-WhatsApp ads can be captured, classified, answered, and converted into CRM tasks or support tickets. This turns WhatsApp from an isolated inbox into a manageable sales and support channel without changing our existing business number. ### 6. Reliable WhatsApp Business API — Support That Actually Solves the Hard Problems **Rating:** 5.0/5.0 stars **Reviewed by:** Khaled E. | Founder, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** July 24, 2026 **What do you like best about 360Dialog?** What do you like best about 360Dialog? The customer support is what stands out most. When we hit a technical wall — every template message failing with a generic "Bad request" error and zero diagnostic detail — the support team read our exact request/response data and identified the real cause (a deprecated API endpoint) almost immediately. It wasn't a canned troubleshooting checklist, it was a specific, technical answer to our specific problem. Beyond that, the WhatsApp Business API integration itself is straightforward once configured correctly, and the account dashboard (quality rating, messaging limits) gives clear visibility into account health. **What do you dislike about 360Dialog?** What do you dislike about 360Dialog? The main pain point is error messaging on the API side. When something goes wrong with a message send, the response is often just a generic error like "Bad request" with no error code or additional detail. This made it hard to self-diagnose an issue on our end and meant we had to open a support ticket for something that a more descriptive error response could have resolved in minutes. More granular error codes or a hint pointing to the actual cause (deprecated endpoint, malformed payload, template mismatch, etc.) would go a long way in reducing back-and-forth with support for straightforward technical issues. **What problems is 360Dialog solving and how is that benefiting you?** We needed official, compliant WhatsApp Business API access to run business messaging campaigns for our clients without risking their phone numbers getting banned, which is a real risk with unofficial WhatsApp automation tools. 360Dialog gave us that as an official Meta Business Solution Provider, with a direct API we could integrate into our own automation stack rather than being locked into a closed dashboard. The benefit is reliability and control: we get real delivery/read status, account quality visibility, and predictable message limits, so we can build and monitor campaigns with confidence instead of guessing whether messages are actually reaching customers. ### 7. Easy integration with n8n, clear API, and fast support: 360dialog to automate WhatsApp **Rating:** 4.5/5.0 stars **Reviewed by:** adrian m. | CEO, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **AI Translated:** This review has been translated from Spanish; Castilian using AI. **Reviewed Date:** July 23, 2026 **What do you like best about 360Dialog?** What I liked the most is how easy it is to integrate 360dialog with n8n to automate WhatsApp responses with AI. The API setup is clear and the support responds quickly when questions arise. It is a solid solution for agencies that manage multiple businesses and want a reliable message flow without directly relying on Meta. **What do you dislike about 360Dialog?** The Embedded Signup process to link a WhatsApp Business number encountered issues in Safari, getting stuck loading without opening the Meta window. I had to resolve it by trying from Google Chrome. It would be helpful if the documentation warned about this incompatibility beforehand, to avoid wasting time debugging the problem. **What problems is 360Dialog solving and how is that benefiting you?** 360Dialog allows us to connect WhatsApp Business API to our automation flows with AI without relying directly on Meta or complex technical development. This saves us time on manual message management and allows us to offer automated customer service via WhatsApp to clients from different businesses (renovations, services) from a single infrastructure. ### 8. Quick and Economical Connection with WhatsApp **Rating:** 5.0/5.0 stars **Reviewed by:** Victor R. | Director, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **AI Translated:** This review has been translated from Spanish; Castilian using AI. **Reviewed Date:** July 03, 2026 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about 360Dialog?** I like that I was able to connect the WhatsApp API quickly and at a low cost. The interface is easy to use with the new app. Once I topped up credit from the 360Dialog page, everything worked super well. The initial setup was very easy and I have already recommended 360Dialog to a friend today, I give it a 10. **What do you dislike about 360Dialog?** The transparency of charges and activity. I would really like it if in the 'activity' tab on my panel (new app), I could see the conversations initiated by my bot and those initiated by the user. The same in the 'insights' tab, the bars don't give me much information, apart from the messages delivered, it's very important to see the messages received. It would be great to have the costs of messages delivered and received very transparent. **What problems is 360Dialog solving and how is that benefiting you?** I use 360Dialog because it allows me to connect to the WhatsApp API quickly and at a low cost, enabling my clients to chat and receive notifications from the AI agent hosted on Google Cloud. ### 9. Coexistence let us keep the numbers our customers already use **Rating:** 5.0/5.0 stars **Reviewed by:** Alvin A. | CMO, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** August 19, 2026 **What do you like best about 360Dialog?** We had WhatsApp numbers our business already ran on daily, and we could not get them working through Meta's own migration path. Webhook delivery simply never arrived, and we exhausted Meta's support channels without an answer. 360dialog solved it as a genuine second Solution Provider, which is the piece that flow is missing. Onboarding went through cleanly on the first attempt, including on a number that already had a business profile attached.

The part that made the real difference is coexistence. Our staff keep using the WhatsApp Business app on the phone exactly as before, and those messages still reach us through the API. We did not have to retrain anyone or abandon numbers our customers already know. The API itself is plain and predictable, with one messages endpoint and per number API keys, and our busiest numbers have handled real customer traffic every day since we set them up without needing attention.

Support deserves a mention. When one of our numbers stopped receiving messages, Adonis worked it with us directly and resynced the channel. He then sent a test message to the number himself to confirm it was live rather than telling us it should be fine. The fault turned out to be on our side, and they helped anyway. **What do you dislike about 360Dialog?** One rough edge. A message template showed as approved in the 360dialog dashboard while Meta's own record had it rejected, so we waited on an automation that was never going to fire. Having the dashboard always match Meta's live template status, or flag when it cannot, would have saved that time. The coexistence prerequisites could also be documented more plainly, since they are easy to miss. **What problems is 360Dialog solving and how is that benefiting you?** It puts the WhatsApp Business API on the numbers our customers already message us on. Orders, catalogues, product photos and payment details all move through the channel our buyers actually use. Automation handles the routine replies, staff step into the same conversation from the phone when it needs a person, and both halves are visible to us. ### 10. Intuitive Platform with Exceptional Support! **Rating:** 5.0/5.0 stars **Reviewed by:** VESH D. | Assistant, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **AI Translated:** This review has been translated from Portuguese using AI. **Reviewed Date:** July 23, 2026 **What do you like best about 360Dialog?** I really like the service and support from 360Dialog. The system is very good and intuitive, the price is very fair, and it is a well-recognized and recommended company. The team helped me with great attention and the service is very fast. **What do you dislike about 360Dialog?** I haven't seen anything wrong yet. Everything they did helped me a lot. And certainly, if there was something not to like, I wouldn't have continued with my account and would have said so. I value good support and service highly, and I saw that the company has that. **What problems is 360Dialog solving and how is that benefiting you?** The ease of using a well-made platform with humanized support. It helped me to have the official API, organize my CRM, make my company more professional, and in the programming of everything I need to organize. ### 11. Effortless WhatsApp Integration, Needs Better Docs **Rating:** 4.5/5.0 stars **Reviewed by:** M. Aziz O. | founder and engineer, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** September 07, 2026 **What do you like best about 360Dialog?** I really like how easy it is to integrate and manage WhatsApp messaging with 360Dialog. The API is reliable and the setup is straightforward, which makes it work well for handling customer communication at scale. The initial setup was smooth, and we were able to get everything up and running without much difficulty. **What do you dislike about 360Dialog?** The platform is generally reliable but the dashboard and documentation could be more detailed and easier to navigate. More detailed error messages and clearer troubleshooting guidance would also be helpful. **What problems is 360Dialog solving and how is that benefiting you?** 360Dialog simplifies WhatsApp integration, making it easy to manage customer messaging and notifications through our platform. ### 12. Exceptional Support, Effortless Setup **Rating:** 4.5/5.0 stars **Reviewed by:** Gisèle M. | Co-fondeur & CEO, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** August 15, 2026 **What do you like best about 360Dialog?** I had an excellent experience with 360Dialog. Their team, including Marko, Juhi, Amanda, and Omer, was very responsive throughout our WhatsApp Business API onboarding process. They guided us step-by-step through a Meta verification roadblock until it was fully resolved. I highly recommend 360Dialog for their customer support. I appreciate their support as they guided us step by step until the issue was resolved. I also value the coexistence feature, which lets us keep using the WhatsApp Business app while running the API in parallel. The initial setup was very easy. **What do you dislike about 360Dialog?** Took a couple of rounds to get it right but it was goood **What problems is 360Dialog solving and how is that benefiting you?** 360Dialog helped us get our WhatsApp Business account verified and running. Their support team guided us step-by-step through the process until the issue was resolved. I also appreciate the coexistence feature, allowing us to use the WhatsApp Business app and API in parallel. ### 13. Reliable Platform with Stellar Support **Rating:** 5.0/5.0 stars **Reviewed by:** Ronak T. | Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** August 06, 2026 **What do you like best about 360Dialog?** I really appreciate 360Dialog for their fast and responsive support team. They follow a structured process, understand the issue first, and provide clear, point-to-point solutions. Their platform is reliable and easy to use, making managing the WhatsApp Business API simple and efficient. I also appreciate the smooth onboarding process, helpful documentation, and well-organized support system. The team communicates clearly, follows up when needed, and makes it easy to resolve issues quickly, which has made our overall experience very positive. Additionally, using the WhatsApp Business API through 360Dialog has made our business communication more efficient and helped keep our operations running smoothly. **What do you dislike about 360Dialog?** Overall, my experience has been very positive. One area that could be improved is reducing response times during peak hours and providing more detailed troubleshooting guides for some advanced use cases. Other than that, the platform and support have been reliable and easy to work with. **What problems is 360Dialog solving and how is that benefiting you?** I use the WhatsApp Business API through 360Dialog to make our business communication more efficient. Their reliable platform and responsive support help us resolve issues quickly, keeping operations smooth. ### 14. Cost-Efficient at Scale with Strong Developer Flexibility **Rating:** 5.0/5.0 stars **Reviewed by:** Dr N. | Manager, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** September 08, 2026 **What do you like best about 360Dialog?** It offers cost efficiency at scale, strong developer flexibility, and smooth coexistence with native apps. **What do you dislike about 360Dialog?** The lack of a built-in human inbox is a real drawback. The billing policies feel strict, and numbers can be disconnected instantly, which is frustrating. “Tier 1” customer support has also been inconsistent. On top of that, there are hard technical platform restrictions that make things more difficult than they should be. **What problems is 360Dialog solving and how is that benefiting you?** It solves the complexity of accessing and scaling the official WhatsApp Business API by bridging the gap between Meta's infrastructure and business communication tools. ### 15. Effortless WABA Integration, Needs Better App Integration Flow **Rating:** 4.5/5.0 stars **Reviewed by:** Lorrayne P. | Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** August 25, 2026 **What do you like best about 360Dialog?** I use 360Dialog in my company to integrate WABA and line credit for my clients who use my AI Agents, and I love the easy way to configure the WABA. It's really simple to set up and get the WABA ID, change names, create templates, and control how much money I spend and the line. The initial setup was very easy, and I find this aspect really valuable. **What do you dislike about 360Dialog?** Maybe how to integrate in my app, because I'm a tech provider from Meta. It would be better if there was a simple flow to integrate 360Dialog as a partner solution in the dashboard of my account. **What problems is 360Dialog solving and how is that benefiting you?** I use 360Dialog to integrate WABA and line credit for clients who avoid credit cards. It simplifies configuring WABA, getting the ID, creating templates, and managing expenses easily. ### 16. Reliable WhatsApp API Solution with Exceptional Support **Rating:** 4.5/5.0 stars **Reviewed by:** Nur Izzati Z. | Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** July 15, 2026 **What do you like best about 360Dialog?** I really like 360Dialog's reliable WhatsApp Business API integration and responsive technical support. The platform is easy to integrate with our Laravel application, and webhook events are stable. The documentation is clear, and the overall experience has been excellent. Whenever we encounter an issue, the support team responds quickly and helps us resolve it efficiently. I appreciate that the webhook integration enables us to track message delivery, read statuses, and customer replies in real time. **What do you dislike about 360Dialog?** A guided setup wizard for first-time users would make the onboarding process much smoother and reduce configuration mistakes. I think a guided setup wizard should include clear steps for configuring the inbox, setting up the webhook URL, and verifying the webhook events are being delivered correctly. A built-in test to confirm the configuration would also be very helpful for new users. **What problems is 360Dialog solving and how is that benefiting you?** 360Dialog integrates the WhatsApp Business API with our Laravel app, automating communications like reminders and auction notices. It tracks message events in real time, ensuring reliable delivery. The helpful support makes resolution quick, improving functionality after initial setup tweaks. ### 17. Perfect Fit: Easy WhatsApp API-App Coexistence with Responsive Support **Rating:** 5.0/5.0 stars **Reviewed by:** Ruth A. | CEO, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** July 13, 2026 **What do you like best about 360Dialog?** 360Dialog was a perfect fit for what we needed - ability to keep our WhatsApp number running via WhatsApp business app while also supporting API interaction over WhatsApp with our Clients. It was very easy to integrate (well for Claude to integrate for us) and the sales and support teams are very responsive and helpful. And the price works. **What do you dislike about 360Dialog?** Nothing so far. A little hard to find some of the features in the app but nothing really worthy of concern. **What problems is 360Dialog solving and how is that benefiting you?** Coexistence of API and Business app for WhatsApp with a single number - giving my Clients the best experience possible, while saying time for my office teams with automation. ### 18. Stable WhatsApp Business API and Streamlined Multi-Client Channel Management **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** July 02, 2026 **What do you like best about 360Dialog?** As a BSP partner, 360dialog gives us access to the WhatsApp Business API to run automated conversations for our real estate clients. The onboarding of new numbers is straightforward, the API is stable for high message volumes. Managing multiple client channels under one provider has simplified our operations a lot. **What do you dislike about 360Dialog?** When accounts get restricted or flagged by Meta, the escalation process can be slow and it's not always clear how much 360dialog can push on Meta's side versus what depends on Meta directly. During a critical account suspension we would have valued faster turnaround and more transparency on the appeal status. The dashboard could also surface quality-rating and messaging-limit warnings more proactively. **What problems is 360Dialog solving and how is that benefiting you?** 360dialog gives us official, scalable access to the WhatsApp Business API without having to manage the infrastructure ourselves. This solves a few key problems for us: - It lets us run automated, AI-driven conversations with real estate leads at scale, so prospects get instant responses instead of waiting for a human agent. - Consolidating multiple client channels under a single provider simplifies onboarding and billing across our portfolio. ### 19. Seamless WhatsApp Integration with Top-Tier Support **Rating:** 5.0/5.0 stars **Reviewed by:** Moaaz A. | Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account added to their profile **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** August 01, 2026 **What do you like best about 360Dialog?** I really appreciate 360Dialog's amazing support. Their team is highly professional, and their departments are clear. It's impressive how they provide clear answers to our questions. Integrating any WhatsApp channel through 360Dialog is a real win, and their ability to fully diagnose issues in seconds is fantastic. They have a well-trained team, which is important for our infrastructure. It's also nice that setting up 360Dialog was very easy, and overall, they've made our business life easier. **What do you dislike about 360Dialog?** I think pricing is a little bit higher than competition. Also, having real human 24/7 support would be awesome because we face high technical problems sometimes. **What problems is 360Dialog solving and how is that benefiting you?** 360Dialog solved a lot of issues with connecting our WhatsApp system to Meta. Their support is amazing and integrating any WhatsApp channel is a win. It makes our business life easier. ### 20. Effortless Meta Integration but Needs Template Fixes **Rating:** 5.0/5.0 stars **Reviewed by:** Sefa T. | Founder, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** August 27, 2026 **What do you like best about 360Dialog?** I love the ability to redirect the Meta panel easily. Normally, I would get lost in the dashboard when logging into the Meta panel, but with 360Dialog, it's crazy easy to open the number quickly with their direction. This makes opening pages much simpler and faster. **What do you dislike about 360Dialog?** All data coming from Meta. 360Dialog needs to fix some topics. For example, when I create a chat template in the 'utility' category, they change it to 'marketing' even though I don't do marketing. When they change the category of the template, everything works wrong. **What problems is 360Dialog solving and how is that benefiting you?** I use 360Dialog for WhatsApp automation, sharing PDF docs with AI texts. I love how it redirects the Meta panel easily, saving me from getting lost in the dashboard. ### 21. Seamless WhatsApp Integration, Stellar Support **Rating:** 4.5/5.0 stars **Reviewed by:** Mohammad O. | Software Engineer, Computer Software, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** July 11, 2026 **What do you like best about 360Dialog?** I enjoy 360Dialog's amazing support in understanding technical problems, their ability to create support tickets to Meta for solving issues, and how smoothly their API runs with minimal response time. It has never been down, which is very helpful for running our WhatsApp Chatbot 24/7. I really appreciate their easy onboarding system and the support team's constant availability to resolve any technical issues. Additionally, the user-friendly UI of their website makes it easy to understand where I need to carry out tasks. The initial setup was also very easy and user-friendly. **What do you dislike about 360Dialog?** For some supports they depend on Meta. I think if they had any support system access like verification, that would be helpful for users. **What problems is 360Dialog solving and how is that benefiting you?** 360Dialog keeps my WhatsApp Chatbot running smoothly 24/7, solves verification issues with Meta, and offers an easy onboarding system with a supportive team. ### 22. Cost-Effective Direct API Access for WhatsApp Business Integrations **Rating:** 4.0/5.0 stars **Reviewed by:** Claudiu D. | OWNER, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** July 14, 2026 **What do you like best about 360Dialog?** The Direct API Access model is simple and cost-effective. We can connect WhatsApp Business API with tools like Make and our CRM without paying for a large all-in-one platform that we do not need all year round. **What do you dislike about 360Dialog?** The setup is somewhat technical and may feel less intuitive for users who are not familiar with APIs, webhooks, or automation tools. However, for our use case, this is acceptable. **What problems is 360Dialog solving and how is that benefiting you?** It helps us automate WhatsApp communication with parents after international education camps. We want to collect feedback, send follow-up messages based on the parent’s response, and update our CRM automatically. ### 23. Helpful Support, Fair Pricing, and an Easy-to-Use Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Imbrișcă F. | Administrator, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** August 12, 2026 **What do you like best about 360Dialog?** The Support is very helpful and they have really ok prices . The platform is easy to use , everything is clear . If i have any problems , even though they help me a bit later ( I don t have instant Support accces ) , they manage to solve my problem every single time **What do you dislike about 360Dialog?** The hours i have to wait until real support reaches me **What problems is 360Dialog solving and how is that benefiting you?** Integrating Whatsap Coexistence into my platform . This is the main reason I use them ### 24. Easy setup and excellent support from 360dialog. **Rating:** 5.0/5.0 stars **Reviewed by:** Anton S. | CEO, Information Technology and Services, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** August 31, 2026 **What do you like best about 360Dialog?** I use 360dialog to connect to WABA and send bulk messages about promotions and new arrivals. I like how easy it is to get connected and the quality of their support. They also provide an official and cost-effective communication channel. The initial setup was very simple and took only about 15 minutes. **What do you dislike about 360Dialog?** I haven’t encountered any issues while using 360dialog. **What problems is 360Dialog solving and how is that benefiting you?** 360dialog provides us with an official and cost-effective communication channel. ### 25. Streamlined WhatsApp-CRM Integration, Setup Needs Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Berdan G. | Applied AI Developer — InvoicePortal, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** July 24, 2026 **What do you like best about 360Dialog?** I appreciate 360Dialog for its straightforward API integration, reliable webhooks, and the ability to connect WhatsApp with our custom CRM. It centralizes WhatsApp conversations in our CRM, which greatly improves message tracking and reduces missed customer inquiries. Real-time webhook delivery helps keep the existing WhatsApp workflow smooth and reduces operational disruption. **What do you dislike about 360Dialog?** The setup of 360Dialog can be complex, and I think clearer documentation around coexistence and message history synchronization would be helpful. A clearer step-by-step coexistence guide, including prerequisites, message history limits, webhook examples, and common troubleshooting scenarios, would make setup much easier. Additionally, the coexistence setup and message history synchronization required extra support, which suggests the documentation could be improved. **What problems is 360Dialog solving and how is that benefiting you?** 360Dialog centralizes WhatsApp conversations in our CRM, improving message tracking and reducing missed customer inquiries. ### 26. Easy Integration and Excellent Innovation, but Slow Support **Rating:** 4.5/5.0 stars **Reviewed by:** Walter P. | Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **AI Translated:** This review has been translated from Spanish; Castilian using AI. **Reviewed Date:** July 13, 2026 **What do you like best about 360Dialog?** I like the excellent customer service from 360Dialog and the constant innovation they offer. Their platform makes it easy for me to self-manage everything related to the WhatsApp Business API. It is very easy to use and has advanced options that really facilitate the operation. Additionally, the initial setup was very easy, which we have always liked. **What do you dislike about 360Dialog?** I think the issue with support is often a bit slow. Sometimes it gives the impression that the team has little knowledge of problems related to Meta things and they end up escalating it, making everything too slow. **What problems is 360Dialog solving and how is that benefiting you?** 360Dialog solves problems with the WhatsApp Business API service. It benefits me with excellent customer service, constant innovation, and a platform that allows self-management of the WhatsApp API, being easy to use with advanced options. ### 27. Streamlined WhatsApp Integration with CRM **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** August 31, 2026 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about 360Dialog?** I really like how 360Dialog makes it easy to connect WhatsApp Business with our CRM and manage customer communication in one place. It helps our team respond faster and keeps the sales process organized. One of the main benefits for our sales team is the integration of WhatsApp with our CRM, which ensures customer inquiries are captured and linked to leads. Our managers can respond quickly, maintain conversation history, and follow up without losing any information. This integration helps us manage leads more efficiently and keeps the sales process organized. **What do you dislike about 360Dialog?** nothing, it’s absolutely fine and have all remaining functions **What problems is 360Dialog solving and how is that benefiting you?** I use 360Dialog to integrate WhatsApp with our CRM, helping us centralize customer communication, respond faster, and improve our sales process. It organizes and links customer inquiries smoothly with leads and keeps our team efficient in managing interactions. ### 28. High-Performance Outbound Messaging with Smart, Easy Onboarding **Rating:** 5.0/5.0 stars **Reviewed by:** Младислава . | HRD, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** August 31, 2026 **What do you like best about 360Dialog?** High-performance outbound messaging with an easy onboarding experience. According to our volumes of usage the value is high, the price is high also. But we have compared several Meta BSP and found out that 360dialog is the best one **What do you dislike about 360Dialog?** The previous UI design felt outdated, but the new one is very smart and well thought out. **What problems is 360Dialog solving and how is that benefiting you?** We use a co-existence WABA connection for marketing outbound messaging. ### 29. Easy Registration, Slow Response **Rating:** 5.0/5.0 stars **Reviewed by:** Thais A. | Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **AI Translated:** This review has been translated from English using AI. **Reviewed Date:** August 05, 2026 **What do you like best about 360Dialog?** I like the ease of registration and the support from the team at 360Dialog. The embedded registration has a detailed step-by-step process. The agility and resolution in services are also a strong point. Additionally, the initial setup was very easy. **What do you dislike about 360Dialog?** The response time needs improvement. It takes more than 2 hours for urgent cases, which is a problem when we're on schedule with a client, forcing us to reschedule because the response takes too long. **What problems is 360Dialog solving and how is that benefiting you?** 360Dialog supports WhatsApp client connections and provides a detailed registration process. It has ease of setup and helps with client support, although response times during urgencies can be slow. We switched from Smarters for its agility and resolution capabilities. ### 30. Quick Embedded Sign-Up, Friendly and Easy to Use **Rating:** 5.0/5.0 stars **Reviewed by:** Arnur Z. | Python-разработчик, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** September 14, 2026 **What do you like best about 360Dialog?** Embedded sign-up makes it quick to get started. It’s easy to use overall, and the design feels friendly and approachable. My working speed increased, some of tasks were automated, my productivity growth was mentioned by the CEO. **What do you dislike about 360Dialog?** I haven’t found any issues to dislike since I started using it. **What problems is 360Dialog solving and how is that benefiting you?** Broadcasts, automated messaging, and AI integration. ### 31. Effortless WhatsApp Business API Integration with Outstanding Support **Rating:** 5.0/5.0 stars **Reviewed by:** Podrška K. | Director, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** April 02, 2026 **What do you like best about 360Dialog?** 360dialog made it incredibly easy to integrate WhatsApp Business API with our CRM system. The setup process was straightforward, the dashboard is intuitive, and the support team was outstanding - fast, knowledgeable and genuinely helpful. Adding our real Croatian business number was resolved quickly thanks to their expert guidance. **What do you dislike about 360Dialog?** The initial setup can be a bit technical for non-developers, but the support team compensates for this completely. A more guided onboarding wizard would be a nice addition for beginners. **What problems is 360Dialog solving and how is that benefiting you?** We use 360dialog to power our automated CRM system for an automotive dealership. It allows us to automatically send WhatsApp notifications to customers about their vehicle orders, delivery status, service reminders and seasonal campaigns — all from our real business number. This has significantly improved our customer communication and reduced manual work for our sales team. ### 32. Fast, Reliable Support and Solid WhatsApp BSP **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** August 09, 2026 **What do you like best about 360Dialog?** I mostly engage with 360dialog's support team as a product manager at Taqnyat, which partners up with 360dialog as our BSP for WhatsApp. So I like the support team at 360dialog, they're generally fast to reply and give accurate and reliable answers, plus their documentation is highly appreciated. Our team is happy with the performance and integration as well **What do you dislike about 360Dialog?** Didn't have a bad experience with 360dialog to this day. Maybe a bit of conflict and trouble with onboarding clients and the PLBV process but all is good **What problems is 360Dialog solving and how is that benefiting you?** Taqnyat is partnered up with 360dialog and we use it as out BSP. So onboarding new clients is done through 360 ### 33. Reliable Messaging with Stellar Support **Rating:** 5.0/5.0 stars **Reviewed by:** Mohammad D. | Community Space Monitor, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** May 14, 2026 **What do you like best about 360Dialog?** I use 360Dialog in my business to communicate with our customers, and I really like the WhatsApp coexistence feature, which allows for API access while still maintaining access to the WhatsApp Business app for manual freeform messages. I appreciate the reliability, as it always feels like I am dealing with a company that takes their product and customers seriously, understanding the importance of messaging without interruptions. The staff is professional, and I barely face downtime with them. Their persistence in solving issues, even when they occur from Meta's end, is commendable as they push relentlessly to resolve bugs for us. The platform offers bare minimum downtime and a solid web platform. Setup was also quite easy, I'd rate it an 8 out of 10. **What do you dislike about 360Dialog?** Add 2FA for web platform access as it is very sensitive info **What problems is 360Dialog solving and how is that benefiting you?** I use 360Dialog to communicate with customers using the WhatsApp coexistence feature, allowing API access and the app to coexist. It helps create automated systems and send notifications while maintaining manual message capability. ### 34. Effortless WhatsApp API Connections with Outstanding Support **Rating:** 4.5/5.0 stars **Reviewed by:** Glauber S. | Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** July 22, 2026 **What do you like best about 360Dialog?** I use 360Dialog to quickly connect with WhatsApp API and for support, and I find it more effective than connecting through Meta. I really appreciate the support teams; they are very good. The documentation is very good too. I find the webinars and events very interesting. The initial setup was very easy. **What do you dislike about 360Dialog?** I believe the biggest problems are with META and its policies, not with 360Dialog. However, within 360Dialog itself, I feel there could be improvements in how debug issues and access logs are handled. **What problems is 360Dialog solving and how is that benefiting you?** I use 360Dialog to connect quickly with the WhatsApp API for support and access beta features. The support team and documentation are very good, making it better than connecting through Meta. ### 35. Flexible WhatsApp API Integration That Fits Our CRM and Automation Workflows **Rating:** 5.0/5.0 stars **Reviewed by:** Amor F. | Chief Marketing Officer, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** September 02, 2026 **What do you like best about 360Dialog?** What do you like most about 360dialog? The API integration and flexibility for connecting WhatsApp with our CRM and automation workflows. **What do you dislike about 360Dialog?** The initial technical setup can be somewhat complex for users without development experience. **What problems is 360Dialog solving and how is that benefiting you?** It allows us to integrate WhatsApp Business messaging directly into our CRM and automation systems, helping us manage and automate customer communication. ### 36. Persistent, Effective Support That Solves Even Complex Issues **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** September 07, 2026 **What do you like best about 360Dialog?** Good problem solving. Never dropped the ticket even when it was complicated or they had to escalate the issue to Meta **What do you dislike about 360Dialog?** App could have a better UX (like I have 2 organizations due to a bug during subscription and couldn't find a way to remove it) but once you know your way around it's ok. It works and at the end of the day that's what matters **What problems is 360Dialog solving and how is that benefiting you?** Connection to WhatsApp Business API while keeping my message history and allowing me to use both API and apps at the same time ### 37. Complete Integration with Agile Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **AI Translated:** This review has been translated from Portuguese using AI. **Reviewed Date:** May 25, 2026 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about 360Dialog?** I like that 360Dialog has a complete infrastructure to serve our clients, providing full integration with our software. This allows us to do the entire number configuration process in the API within our software without relying on ticket requests. Additionally, 360 promotes webinars for its clients and has stood out for its agility with OBA approval. I like the per-use model for operating WABA accounts, and the chat support is quite efficient, with responses between 20 minutes to 1 hour, depending on demand. I found the initial setup smooth. **What do you dislike about 360Dialog?** I think the N2 is insufficient for specific cases of WABA operation, especially with government accounts and MBA. **What problems is 360Dialog solving and how is that benefiting you?** I think that 360Dialog fully integrates with our software, allowing us to configure the number in the API without relying on tickets. We appreciate the webinars and the agility in OBA approvals. ### 38. Exceptional Support Turned Us Into Lifelong Customers **Rating:** 5.0/5.0 stars **Reviewed by:** emre d. | Social Media Manager **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** May 01, 2026 **What do you like best about 360Dialog?** I love using 360Dialog for connecting my WhatsApp Business API, allowing me to run AI-powered sales bots for my clients. The support team is incredible, especially Maria, who resolved a nine-hour nightmare in minutes—an experience that really stands out. The human support is what I like most; when the Meta system completely failed me, Maria at 360Dialog fixed everything quickly. The initial setup was super easy, although the main challenge was Meta's verification process. Overall, 360Dialog was our first choice for WhatsApp Business API, and it will remain my first choice because of the amazing support. **What do you dislike about 360Dialog?** The dashboard UI could be more intuitive. Better visibility of phone number status and API connection health is needed, but it's just a comment, not a strong feedback. **What problems is 360Dialog solving and how is that benefiting you?** 360Dialog connects my WhatsApp Business API, allowing me to run AI-powered sales bots for clients. The support team is incredible, especially Maria, who resolved a major issue quickly, making 360Dialog indispensable for my business. ### 39. Reliable, Flexible WhatsApp Business API Integration with Helpful Support **Rating:** 5.0/5.0 stars **Reviewed by:** آل عايد للعسل البلدي . | Founder & AI Automation Builder, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** April 28, 2026 **What do you like best about 360Dialog?** What I like most about 360dialog is how reliable and flexible the WhatsApp Business API integration is. The onboarding process, although detailed, is well-structured and allows advanced setups like coexistence (using both WhatsApp Business App and API at the same time), which is very valuable for real business use cases. The support team is responsive and genuinely helpful, especially when dealing with migration, onboarding, and technical edge cases. They follow up and guide you until the issue is resolved. From a product perspective, the stability of the API and the ability to integrate it into custom systems (like our AI-based WhatsApp automation platform) makes it a strong solution for scaling customer communication, sales, and support workflows. Overall, it gives us the flexibility we need to build advanced automation while still keeping the human touch through the mobile app. **What do you dislike about 360Dialog?** One area that could be improved is the onboarding experience, especially for more advanced setups like coexistence. While the system is powerful, the process can feel a bit complex and requires careful attention to details across Meta and 360dialog. Additionally, clearer real-time feedback during onboarding (for example, better error messages or visibility when a number is being provisioned) would make the process smoother and reduce confusion. That said, once everything is set up correctly, the platform works reliably and performs well. **What problems is 360Dialog solving and how is that benefiting you?** 360Dialog solves the complexity of accessing the official WhatsApp Business API and makes it possible to build scalable communication systems on top of WhatsApp. Before using it, managing customer conversations and automation at scale was very limited when relying only on the WhatsApp Business App. With 360Dialog, we are able to connect WhatsApp to our platform (Nahla AI), automate customer interactions, send notifications, and manage conversations more efficiently. This has significantly improved our ability to serve customers faster, automate sales flows, and build a more reliable communication channel for e-commerce operations. ### 40. Exceptional Customer Service, Quick Meta Verification **Rating:** 4.5/5.0 stars **Reviewed by:** Louise H. | Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** April 24, 2026 **What do you like best about 360Dialog?** I appreciate the simplicity of the UX/UI in 360Dialog. Their customer service is top notch, and I find WhatsApp communication way more effective than endless emails back and forth. The initial setup was as easy as sending a WhatsApp to my grandma and having her respond. Also, 360Dialog guided us on the Meta Business Verification, applied on our behalf and got it approved in under 3 hours. **What do you dislike about 360Dialog?** I would say the geographical issue - we are in SA and the VA who handled our case was mostly not in our geographical scope so times did not quite overlap so the 360 VAs closed queries within a few hours and we had to start all over again - either get 24-hour agents sitting or ask where you are from and have the queries only closed if it is not responded to within the geographical time zones. It is frustrating to have to start your story all over everytime not to mention the absolute waste of valuable time. I only got a handle on this after I explicitly said NOT TO CLOSE the ticket. **What problems is 360Dialog solving and how is that benefiting you?** 360Dialog guided us on Meta Business Verification, getting approval quickly. The UX/UI is simple, and their top-notch customer service via WhatsApp is more effective than scattered email communication. ### 41. Fast, Friendly Support and Smooth Integrations **Rating:** 5.0/5.0 stars **Reviewed by:** Madiyar I. | General Manager, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** August 12, 2026 **What do you like best about 360Dialog?** Fast support and very friendly staff. Stayed with me till last until the problem was resolved. The UI is nice, both old and the new. Integrations were fast and smooth, also fast system overall. Pricing is decent until hitting the limit, but the ceiling is high. **What do you dislike about 360Dialog?** Overall it was mainly things from Meta integrations **What problems is 360Dialog solving and how is that benefiting you?** Full WA integration ### 42. Fantastic Customer Support That Goes the Extra Mile **Rating:** 5.0/5.0 stars **Reviewed by:** JeanPierre J. | Online administrator, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** July 21, 2026 **What do you like best about 360Dialog?** The customer support is fantastic going out of their way to assist **What do you dislike about 360Dialog?** I have no dislikes , I struggled with the dashboard as I was new and they assisted me and taught me how to use it. **What problems is 360Dialog solving and how is that benefiting you?** We were having problems communicating with our online clients, but 360 Dialogue has helped us communicate more clearly and effectively. As a result, we’re getting more business through our platform ### 43. Simplified WhatsApp API for Startups with Easy Setup **Rating:** 4.5/5.0 stars **Reviewed by:** Tariq A. | Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account added to their profile **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** July 03, 2026 **What do you like best about 360Dialog?** I like 360Dialog because it's easy to use. AI agents love using it, and they know exactly how to work with the API and create templates smoothly. It's just been a smooth experience overall. Also, the initial setup was extremely easy for me and my team. **What do you dislike about 360Dialog?** I feel like the price can be improved a little bit more. If I'm looking at the difference between using WhatsApp business directly after I get a business address, it's significantly cheaper. **What problems is 360Dialog solving and how is that benefiting you?** I use 360Dialog for WhatsApp AI bot automation in clinics. It solves the problem of needing a business address in GCC by letting us sign up with WhatsApp Business API without registering an address. ### 44. Easy Setup and Stellar Support with 360Dialog **Rating:** 5.0/5.0 stars **Reviewed by:** Wael A. | Manager, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account added to their profile **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** April 14, 2026 **What do you like best about 360Dialog?** I had a great experience with 360Dialog, especially compared to my past attempts with other big partners. It was so easy and different this time around. The team offered instant and helpful support, which made the whole process smooth. I also appreciate the straightforward setup and dashboard, making everything a breeze. Within a week, everything was accomplished, whereas with others it took months and ended with account restrictions. Their rapid number registration, help with WABA account issues, and ease of re-registering numbers stood out. Integrating the WABA API with third-party software and our private LIMS system worked really well. Overall, 360Dialog offered instant support with success. **What do you dislike about 360Dialog?** Actually no problems till now. All things were easy. **What problems is 360Dialog solving and how is that benefiting you?** I use 360Dialog for rapid number registration and resolving WABA account issues. The setup is easy, with an intuitive dashboard, and their team provides instant, helpful support, completing tasks in a week that took months with others. ### 45. Responsive Support and Seamless Meta Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Gustavo R. | Fuel Quality, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** June 02, 2026 **What do you like best about 360Dialog?** I appreciate the clear documentation and find the integration with Meta very easy to accomplish. The platform is great to work with, and I constantly have a great support experience with the 360Dialog team. They're fast and resolve requests right away. My recent issues were handled almost immediately, and when I faced a challenge with eHealth integration, they were supportive and helped me get everything working without any issues. It's a reliable service with a responsive support team, and I regularly recommend it. Overall, 360Dialog is a very easy platform to set up and use. **What do you dislike about 360Dialog?** I dont have it. **What problems is 360Dialog solving and how is that benefiting you?** I use 360Dialog for WhatsApp API integration with Meta. The reliable service and responsive support resolve issues fast, even without my intervention, making complicated setups smooth. ### 46. Excellent support and simple interface: a great experience **Rating:** 5.0/5.0 stars **Reviewed by:** One M. | CEO, Co Founder, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **AI Translated:** This review has been translated from Spanish; Castilian using AI. **Reviewed Date:** September 14, 2026 **What do you like best about 360Dialog?** The support they provide and the simple interface they have are very good. **What do you dislike about 360Dialog?** Honestly, I have no drawbacks to mention. **What problems is 360Dialog solving and how is that benefiting you?** It facilitates integration with the WhatsApp API to send utility messages. ### 47. Effortless WhatsApp Integration with Stellar Setup **Rating:** 5.0/5.0 stars **Reviewed by:** Steven N. | Director | Corporate & Affluent, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** August 05, 2026 **What do you like best about 360Dialog?** I appreciate the ease of integration; we use it to set up a WhatsApp channel for my CRM. What I like most about 360Dialog is the ease of setup, with no fails, and that we don't have to pay the padded fees charged by Meta. Setting it up is quite simple, and I had it up and running in my CRM within half a day. **What do you dislike about 360Dialog?** Nothing at the moment **What problems is 360Dialog solving and how is that benefiting you?** I use 360Dialog for customer support. It integrates easily with Cloud and sets up a WhatsApp channel for CRM effortlessly. ### 48. Easy Integrations and Excellent Support from 360dialog **Rating:** 5.0/5.0 stars **Reviewed by:** Marta C. | AI programmer, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** March 19, 2026 **What do you like best about 360Dialog?** The platform is easy to use for implementing new functionalities and integrations, and I really appreciate the excellent support that 360dialog provides to its users. **What do you dislike about 360Dialog?** Nothing for now. I’ve been using 360dialog for a short time, but so far everything has been good. The only thing I would improve is the time it takes to approve a template, although I understand that this depends on Meta in general rather than 360dialog. **What problems is 360Dialog solving and how is that benefiting you?** 360dialog helps us integrate a WhatsApp-based bot that allows our internal employees to perform their tasks more quickly and in a more natural way. It simplifies the integration with the official API and ensures reliable communication, enabling us to automate processes and improve efficiency across our workflows. ### 49. Ease of use and fast support with 360Dialog **Rating:** 5.0/5.0 stars **Reviewed by:** مغسلة . | Small-Business (50 or fewer emp.) **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **AI Translated:** This review has been translated from Arabic using AI. **Reviewed Date:** August 02, 2026 **What do you like best about 360Dialog?** My experience with 360Dialog is very wonderful and extremely easy to use. I loved their quick support. The program provided me with ease in modifying templates and integrating with Meta. The quick support response is also a big advantage for me. All of this made 360Dialog a comfortable and useful option for my communication via WhatsApp and presenting offers and products to customers. I truly thank them for their exceptional support. **What do you dislike about 360Dialog?** I find that the space is insufficient for uploading the documents. **What problems is 360Dialog solving and how is that benefiting you?** 360Dialog has helped me solve the integration issue with Meta and facilitated communication via WhatsApp for Business. I also appreciate their support and quick response, which makes it easier to modify templates and use the software. ### 50. User-Friendly UI/UX and Helpful Support, But Response Times Can Be Slow **Rating:** 3.5/5.0 stars **Reviewed by:** Afif T. | Student, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** August 03, 2026 **What do you like best about 360Dialog?** User friendly UIUX and effective customer support. Once it integrates, it works smoothly. **What do you dislike about 360Dialog?** Long waiting time for customer support, the pricing is a bit high but for the reliability its still rational. **What problems is 360Dialog solving and how is that benefiting you?** AI Agents giving surprisingly helpful tips, once it is set up it performs as expected. ## 360Dialog Discussions - [What is 360dialog used for?](https://www.g2.com/discussions/what-is-360dialog-used-for) - [View 360Dialog pricing details and edition comparison](https://www.g2.com/products/360dialog/reviews?section=pricing&secure%5Bexpires_at%5D=2026-09-22+19%3A54%3A19+-0500&secure%5Bsession_id%5D=682ed8e4-a41c-43ea-89db-2bd86402c171&secure%5Btoken%5D=8c0c285169b56942f469e204aac340a0999bc8d74479b4ffd2860b30e20be011&format=llm_user) ## 360Dialog Features **Additional Functionality** - Automated Responses - Chat/Messaging - Generative AI - Call Recording - Activity Dashboard - Sentiment Analysis - Communication Management - Real-Time Reporting - SMS Messaging - Interaction Tracking - Audio/Video Conferencing - Call Monitoring - Customizable Branding - Call Routing - Contact Management - Voice Mail - Multi-Language - Two-Way Audio & Video - Real-Time Updates - Chat Transcript - Reporting/Analytics - Live Chat - Caller ID - IVR - Real-Time Monitoring - SMS Marketing - File Sharing - Fax Management - API - AI Copilot - Chatbot - Mobile Access **Messenger** - Sequencing - AI - Video Chat - Customization Interface - Generative AI **Functionality** - Ease Of Integration - API Call Speed - Unified Communications - Alerts/Notifications - Computer Telephony Integration - Multi-Channel Communication **WhatsApp Messaging - WhatsApp Marketing** - Transactional Messages - Bulk WhatsApp Messaging - Conversational Messaging - Personalization - Promotional Messages - Automated Replies **Channels** - Social Media Integration - Website - Text Message (SMS) - Voice Assistants - Other - Multi-Channel Marketing **Support** - Documentation - Community Support - Professional Support **WhatsApp Business Platform - WhatsApp Marketing** - Segmentation - API Integration - WhatsApp Commerce - Analytics **Customers** - Audience Targeting - Profiles - Analytics - Lead Gathering - Sales Conversion - Customer Service Analytics - Reporting/Analytics **Agentic AI - Conversational Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Multi-Language **Additional Functionality** - Customizable Fields - API - Real-Time Notifications - Lead Nurturing - Human Handover - Lead Management - Product Recommendations - Customer Experience Management - SMS Messaging - Appointment Management - Chat/Messaging - Real-Time Monitoring - Lead Distribution - Campaign Segmentation - Data Import/Export - A/B Testing - Real-Time Data - Real-time Conversations - Customizable Branding - Lead Qualification - Template Management - Autoresponders - Contact Database - Customer Segmentation - One-to-One Messaging - Communication Management - Campaign Management - Activity Dashboard - Lead Capture - Appointment Scheduling - Reporting & Statistics - Event Triggered Actions - Chatbot - Group Messaging - AI Copilot - Customer Database - Multi-Channel Communication - Email Automation - Surveys & Feedback - CRM - Engagement Tracking ## Top 360Dialog Alternatives - [Twilio](https://www.g2.com/products/twilio/reviews) - 4.1/5.0 (459 reviews) - [Wati](https://www.g2.com/products/wati/reviews) - 4.6/5.0 (494 reviews) - [Plivo](https://www.g2.com/products/plivo/reviews) - 4.5/5.0 (742 reviews)