360Dialog Reviews & Product Details

I like that 360Dialog helps me troubleshoot everything and they are very helpful. There's an agent named Muhammad Ali who has been really helpful with me throughout a lot of tickets, helping me solve them by getting on a call. That's really nice, so a big shout out to him. Review collected by and hosted on G2.com.

I don't like that the site doesn't load sometimes. There's a lot of back and forth, and a lot of issues. Review collected by and hosted on G2.com.

I am very grateful to the colleagues of the 360 dialog team, who are always in touch and very quickly help to resolve issues. I would especially like to mention Mateusz , Martina and Lolitha! Review collected by and hosted on G2.com.

I like everything, it's very convenient and pleasant to work with a professional team. But I would like,

1. for companies that are strictly bound to the rules of currency control and tax legislation of their state to be able to automatically receive the necessary documents based on the results of the reporting period.

2. Receive detailed customer reports automatically.

3. In the personal accounts of our clients, remove the insights section so that the client does not see the amount that is intended for payment in dialog 360. Since this does not complicate our communication with customers much, we are resellers and the cost shown in this section differs by at least 20 percent (the amount of tax Review collected by and hosted on G2.com.

- Their responsiveness and friendliness

- Their technical knowledge about WhatsApp

- Their ability to solve issues caused by Meta

- The stability, speed and availability of their API

- The documentation

- Clear pricing model Review collected by and hosted on G2.com.

- The AI chat assistant often keeps you in a support loop and thus making it unnecessary hard to open a support case. (Support requests via WhatsApp usually give you a better user experience.)

- I don't like the backend. They should merge the number (app) and WhatsApp business account (wabamanagement) tabs into a single view to improve the user experience. Review collected by and hosted on G2.com.

I like the way the company works, that everything is postponed. They help with solving problems and are included in the dialogue. Review collected by and hosted on G2.com.

I enjoyed working with them.Only the chatbot is annoying sometimes. Review collected by and hosted on G2.com.

The direct Meta optimization and API link with other platforms. The consumer support is amazing, constant and personalized. Review collected by and hosted on G2.com.

The price might be too elevated and not clear, but it seems more worthy with the customer support quality. Review collected by and hosted on G2.com.

1) They have both on premise and cloud APIS for the easy integration

2) The interface and dashboard is very easy and convinent to use.

3) The support team is very quick in responding to the queris

4) All the related features on META are implemented on 360 smoothly and quicky Review collected by and hosted on G2.com.

Sometime the downtime in onboarding is too much Review collected by and hosted on G2.com.

Great product and great service and follow up. Review collected by and hosted on G2.com.

Don’t have any issues with the company or product Review collected by and hosted on G2.com.

Null.................................... Review collected by and hosted on G2.com.

Like a previous user said, after non-payment they DELETED my registered Whatsapp number and caused our clients several days downtime. No email warning that our payment method was invalid. Tried to raise a support ticket, but couldn't do so without a registered number. Was able to add onto an old ticket luckily, and the first thing I'm told is "You should have created a new ticket." Support only responded 30 hours after I raised the ticket. Answred all his questions and then he dissapeared again, number visible but not verified.

My first support ticket was also about a charge to my card which was in no way authorised - I received a very vague response several WEEKS later.

After adding new payment method they deducted EUR150 but only an invoice for EUR49 shows up in my account. This is probably the worst experience I've ever had with a service provider. We set up our own instance on AWS, now it costs us next to nothing, instead of EUR49 per month with the other invisible charges. Instructions to set up your own interface to Whatsapp API here: https://aws.amazon.com/blogs/messaging-and-targeting/send-whatsapp-messages-via-amazon-pinpoint/ Review collected by and hosted on G2.com.

It was easy to set up and get started. Apart from this, there is nothing good. Their UI is unreliable and inconsistent, their back-end seems to have issues regularly. Review collected by and hosted on G2.com.

customer service responds with half-sentence e-mails. If your invoice is not paid 1 day after they issue it, they DELETE (not disable, not limit) your number, take your money and don't provide the service.

I have never seen technical customer service first respond with "something went wrong", then "we deleted your number" and "we may refund if necessary". What. The. Actual. F. Please avoid if you are looking for a reliable provider. Review collected by and hosted on G2.com.

I want a refund. The service you provide is superficial and the information provided is not correct. Also, the support team gives very superficial information to one of us. You do not have your own resources, they are trying to provide education by sharing links from external sites. Please refund the WhatsApp bussines API service I recently purchased. Review collected by and hosted on G2.com.

Definitely regret. The support team answers your questions within 1 day. Moreover, the answers given are absolutely not descriptive and satisfactory. The service you provide seems professional, but you are a very amateur organization. Review collected by and hosted on G2.com.