G2

Korina R.

Digital Marketing and connections manager

Mid-Market (51-1000 emp.)

5/23/2024

"A good omnichannel platform that supports different communication needs"

5/5

What do you like best about ContactPigeon?

We use ContactPigeon across two different accounts, and the platform helps us adapt our communication strategy to the needs of each one. For the first one, we use a broader mix of channels, whereas, for the second we mainly use emails and pop-ups. Our strategy includes email campaigns, automations, push notifications, Viber, and pop-ups, to coordinate the different types of communication and create a more consistent experience across channels. We really like that the same platform can support both a more commerce-driven account and a content-focused one without requiring different setups. Review collected by and hosted on G2.com.

What do you dislike about ContactPigeon?

We have not experienced any major issues with the platform so far. As with any platform that includes several channels and functionalities, our marketing plan needs some tweaking especially when you want to work with different accounts that have different needs. Review collected by and hosted on G2.com.

What problems is ContactPigeon solving and how is that benefiting you?

ContactPigeon helps us manage communication across multiple channels and accounts from one environment. It allows us to run both regular campaigns and automated journeys, while also using tools such as pop-ups, push notifications, and Viber. The main benefit for us is having the flexibility to use the relevant channels for each brand and adapt the setup accordingly. Review collected by and hosted on G2.com.

Response from Joyce Qian of ContactPigeon

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We're grateful for your loyalty to ContactPigeon since December 2020! It's fantastic to hear that you've been benefiting from our automation features, particularly the Browse and Cart Abandonment ones. While we understand that setting up complex features may have its challenges, we're pleased to hear that you've been able to overcome them. It's great to know that ContactPigeon has made abandoned cart tracking more efficient for you and has contributed to improving your marketing strategies, ultimately leading to a boost in sales. Thank you for sharing your experience with us!