Best Chatbots Software for Small Business

How Many Chatbots Software Products Does G2 Track?

Total Products under this Category: 1,076

Category Stats (Nov 2026)

  • Average Rating: 4.52/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: CustomGPT.ai (+12.5%) - Among all products in this category, CustomGPT.ai recorded the largest rating increase compared to last month

Last updated: November 01, 2026

How Does G2 Rank Chatbots Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 81,400+ Authentic Reviews
  • 1,076+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Chatbots Software

G2 Grid® for Chatbots Software plotting products by satisfaction and market presence

Highlighted products: Jotform AI Agents, Tidio, Fin, Zendesk for Customer Service, Podium, Qualified, Genesys Cloud CX, and Wati.

Underlying data: [Grid® JSON](https://www.g2.com/categories/chatbots/grids.json?focus%5B%5D=jotform-ai-agents&focus%5B%5D=tidio&focus%5B%5D=fin&focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=podium&focus%5B%5D=qualified&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=wati&segment=small-business)

Jotform AI Agents

Jotform AI Agents are automated real-time assistants designed to help your users at any time of day or night. AI Agents are the future of customer service. Train and customize your own personal AI Agent to enhance user engagement, improve response times, and streamline support operations. With Jotform’s intuitive, no-code AI builder, you can easily train and customize your own AI Agent to match your brand voice, support workflows, and respond with the exact information your users need. Simply provide key details, documents, FAQs, or form data, and your AI Agent will learn from this context to deliver accurate, personalized interactions. This level of customization helps teams improve response times, boost user satisfaction, and streamline support operations across every stage of the customer journey. One of the platform’s most powerful advantages is its extensive library of 7,000+ customizable AI Agent templates. These ready-made templates provide an easy starting point for a wide variety of use cases, including customer support, onboarding, lead qualification, appointment scheduling, product education, internal training, and more. Each template can be fully personalized with your own instructions, tone, workflows, and industry-specific knowledge—allowing you to deploy high-performing AI Agents in minutes. Jotform AI Agents provide 24/7 automated assistance, ensuring your customers receive instant support even outside of business hours. While you sleep, your AI Agents continue working—handling inquiries, resolving issues, collecting information, and providing accurate responses around the clock. This continuous availability reduces wait times, increases engagement, and helps teams keep up with growing demand. With multichannel support, Jotform AI Agents can operate wherever your users are. Deploy your agents across web, chat widgets, email, phone, WhatsApp, Messenger, Gmail, WordPress, and other communication channels for a unified, consistent support experience. This omnichannel flexibility ensures that your users always receive real-time assistance—no matter the device or platform. For teams requiring voice-based interactions, Jotform offers powerful phone and SMS capabilities. AI Agents can handle incoming calls, conduct natural voice conversations, answer questions, and transcribe spoken messages—all with a friendly, human-like tone. This makes Jotform AI Agents ideal for customer service hotlines, appointment reminders, phone-based support, and automated phone menus. AI Agents can also perform customizable actions based on your workflows. Define specific behaviors, triggers, follow-up steps, or automated tasks for your agent to execute. Whether you want it to qualify leads, send emails, update CRM records, route inquiries, generate reports, or collect data through forms, your AI Agent follows your rules precisely. By combining real-time automation, no-code customization, multichannel support, and intelligent communication, Jotform AI Agents help organizations scale their customer experience effortlessly. Whether you’re a small business or a global enterprise, AI Agents provide the speed, accuracy, and availability needed to support users at every moment.

Average Rating: 4.5/5.0

Total Reviews: 732

How Do G2 Users Rate Jotform AI Agents?

  • Has the product been a good partner in doing business?: 8.7/10 (Category avg: 9.1/10)
  • Control: 7.9/10 (Category avg: 8.8/10)
  • Analytics: 8.0/10 (Category avg: 8.5/10)
  • Collection of information: 8.6/10 (Category avg: 8.6/10)

Who Is the Company Behind Jotform AI Agents?

  • Seller: Jotform
  • Company Website:
  • Year Founded: 2006
  • HQ Location: San Francisco, California
  • LinkedIn® Page: www.linkedin.com
    925 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, Founder
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 75% Small, 11% Medium

What Do G2 Reviewers Say About Jotform AI Agents?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Jotform AI Agents, enjoying a seamless setup and quick results.
  • Users value the easy setup of Jotform AI Agents, enabling quick implementation and immediate benefits from day one.
  • Users love the seamless experience of Jotform AI Agents, simplifying lead generation and streamlining administrative tasks.
  • Users praise the ease of setup of Jotform AI Agents, enabling seamless chatbot deployment without coding.
  • Users praise the simple setup of Jotform AI Agents, enabling quick workflow automation and immediate value add.
Cons
  • Users feel that AI Agents have responding limitations, struggling to provide accurate information and requiring more follow-up questions.
  • Users find the AI's limited capabilities in understanding complex queries and providing accurate responses frustrating.
  • Users desire more options for customization and functionality in Jotform AI Agents for enhanced user experience.
  • Users express concerns over inadequate AI features that limit effective responses and understanding of customer needs.
  • Users face poor understanding from Jotform AI Agents, as responses can be inaccurate and lack clarification.

What Are Recent G2 Reviews of Jotform AI Agents?

Tidio

Tidio is an all-in-one customer support software suite comprising (1) help desk, (2) live chat, (3) chatbot automation, and (4) AI agent features. Over 300,000 businesses across ecommerce, services, and tech use Tidio to streamline communication, resolve issues faster, and drive more sales. With Tidio, support teams can engage customers in real time via live chat, automate responses to FAQs with Flows (rules-based chatbots), and manage conversations from multiple channels like email, Messenger, Instagram, WhatsApp, and email in one unified dashboard. At the heart of the platform is Lyro, Tidio’s conversational AI agent and chatbot, capable of resolving up to 67% of common customer inquiries without human involvement. With a single click, Lyro starts using your company’s existing help content to provide accurate and brand-consistent responses without making up answers. When in doubt, the AI agent will hand over the ticket to your team, enhancing trust between users and your brand. Tidio empowers businesses to scale their support without overwhelming their teams. It reduces missed chats, shortens response times, and frees up agents to focus on complex issues. Start free and get 50 AI-powered conversations with Lyro. No credit card required. 💬 Live Chat • Real-Time Support – Engage with visitors instantly through a lightweight chat widget. • Live Typing Preview – See what users are typing before they hit send. • Canned Responses – Use pre-written replies for quick, consistent answers. • AI Reply Assistant – Enhance responses with GPT-4 suggestions. • User Management – Ban users by IP, view live visitor lists. • Chat Transcripts – Save or email conversation history. • Attachments – Support for sending files (images, docs, videos). ⚙️ Flows (Chatbot Automation) • Visual Automation Builder – No-code drag & drop builder for custom flows. • Pre-designed Templates – 40+ templates designed for eCommerce. • Data Collection – Auto-capture contact info and feedback. • Abandoned Cart Recovery – Send timed offers/discounts. • Third-Party Integrations – Sync data with external tools and platforms. 🤖 Lyro (AI Agent) • Conversational AI – Automatically resolve up to 70% of questions. • Product Recommendations – Suggest items based on Shopify product data. • Multichannel Support – Works across live chat, WhatsApp, Instagram, Messenger. • Multilingual Capabilities – Respond in English, Spanish, French, Portuguese, German. • Analytics – Review AI performance and conversation stats. 🛒 Order Management (for Shopify) • Cart Preview – See what's in the customer's cart in real time. • Order History Access – View past orders for personalized help. • Direct Product Recommendations – Suggest products inside the chat. • Order Management – Cancel, update, or refund orders via chat. • Discount Offering – Share coupon codes live in conversation. 🎫 Ticketing System • Unified Ticket Creation – Convert emails/chats into support tickets. • Tagging and Prioritization – Organize and prioritize tasks. • Operator Tracking – Know who’s assigned to what. • Advanced Filtering – Quickly sort through tickets. • Spam Management – Auto-detect and filter irrelevant messages. 📡 Communication Channels Manage all in one dashboard: • Live Chat – Real-time website conversations. • Email – Integrate multiple inboxes. • Instagram – Reply to DMs and reactions. • Messenger – Chat with Facebook users. 🎨 Customization • Branding – Match chat widget to your site's look & feel. • Visibility Settings – Customize widget display by time/device. • Offline Messaging – Capture leads when you're offline. 📊 Analytics • Performance Monitoring – Track response times, satisfaction, missed chats. • Team Insights – Evaluate individual/team productivity. • Flow Analysis – Optimize automations based on performance data. 🔒 Privacy & Compliance • SOC 2 Type 2 • GDPR • CCPA • EU-US DPF • CPRA • AI Pact

Average Rating: 4.6/5.0

Total Reviews: 2,045

G2 Deal: Get 15% off any paid plan after signing up for a 7 day free trial

Tidio combines live chat and chatbot tools to help you connect with your customers and generate more sales with outstanding instant support.

Price: ~~$25-54/month~~ → $21-46/month

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How Do G2 Users Rate Tidio?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.1/10)
  • Control: 8.8/10 (Category avg: 8.8/10)
  • Analytics: 8.7/10 (Category avg: 8.5/10)
  • Collection of information: 8.9/10 (Category avg: 8.6/10)

Who Is the Company Behind Tidio?

  • Seller: Tidio
  • Company Website:
  • Year Founded: 2013
  • HQ Location: San Francisco, California
  • LinkedIn® Page: www.linkedin.com
    182 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, CEO
  • Top Industries: Retail, Marketing and Advertising
  • Company Size: 89% Small, 9% Medium

What Do G2 Reviewers Say About Tidio?

AI-generated summary from verified user reviews

Pros
  • Users find Tidio's setup process extremely easy and intuitive, allowing quick integration on their websites.
  • Users appreciate Tidio's helpful AI chatbot and multichannel support, enhancing customer communication efficiency significantly.
  • Users love the intelligent AI chatbots of Tidio, appreciating their efficiency and ease of setup for customer support.
  • Users appreciate the easy setup of Tidio, allowing for quick installation with minimal technical knowledge required.
  • Users praise Tidio for its easy installation and intuitive setup, enabling quick deployment and efficient customer communication.
Cons
  • Users find Tidio to be overpriced, noting that essential features should be included in a single package.
  • Users note the lack of advanced features without higher pricing tiers, impacting scalability and integration options.
  • Users note the limited customization of Tidio, wishing for more flexibility and options in workflows and interfaces.
  • Users find the cost of Tidio to be excessively high and feel multiple packages should be included in one.
  • Users feel Tidio has limited features that could enhance flexibility and scalability for growing businesses.

What Are Recent G2 Reviews of Tidio?

What Are G2 Users Discussing About Tidio?

Fin

Fin is an AI Agent that helps CX teams deliver instant, accurate, & personalized experiences on any channel, in over 45 languages, 24/7. It is the highest-performing customer agent on the market, resolving 76% of queries on average across 12K+ customers, including highly complex, multi-step cases like refunds, account changes, or subscription issues. Fin connects into business systems, pulls customer data, and takes action in those systems – automatically resolving queries without needing a human. If Fin can’t answer the question or it has explicit guidance not to, it hands off to a human in whatever help desk they’re working in. It runs on all the channels you engage with customers on: voice, email, chat, WhatsApp, SMS, social, Slack, Discord, and more. It delivers the same personalized, context-rich experience regardless of where the conversation is happening. Works across the entire customer journey. Fin is a single Agent that understands the entire customer context and history, can build a relationship with customers over time, and can transition from one use case to another – from service to sales to ecommerce – without the customer even realizing the change. The Fin family of agent roles include: - Fin for Service resolves customers queries and automates support processes end-to-end. - Fin for Sales answers product discovery questions, qualifies inbound leads, and books appointments for your sales team or guides those leads to a self-service flow. - Fin for Ecommerce answers questions as customers shop, recommends exactly the right product, and guides them through checkout. What makes Fin different: - Industry-leading performance: Fin resolves 76% of cases on average across 12,000+ customers, with many customers seeing resolution rates of over 90%. This is because Fin is powered by Apex, our proprietary models that are purpose-built for CX. Fin Apex 1.0 outperforms generic frontier models, with a 2.8% higher resolution rate and 65% fewer hallucinations on average when compared to frontier models. - Easy-to-launch and optimize: Fin is fast to set up and easy for anyone on your team to configure without the need for technical resources. Teams go live in days, see value quickly, and are able to continuously and easily improve Fin themselves. - One platform across AI & human agents: Fin is natively integrated with Intercom, but also integrates seamlessly with almost any helpdesk. This means you can manage your human team and Fin in one place, without ever having to migrate off your system of record or change your workflows. - An agent for customer operations: Operator is an internal agent that helps CX leaders spot problems, find opportunities to improve, and act on them. You can optimize Fin agentically and without the manual lift. - Full trust and control: Fin is the only AI Agent that gives you complete control over how it performs. You can configure tone, behavior, and knowledge without any technical resources. And it has a full observability and testing suite, so you can deploy changes with confidence and trust what is going live to customers. - One agent for the whole lifecycle: Fin is a single Customer Agent, working across the entire customer lifecycle to help sell, onboard, and deliver excellent service. All on the same shared context, history, and guidance. - The most experienced partner: Fin combines 15+ years experience in CX with a 60+ person cutting-edge AI team. We partner with customers for the long-term and have developed the Blueprint for success based on our own experience using Fin.

Average Rating: 4.5/5.0

Total Reviews: 3,787

How Do G2 Users Rate Fin?

  • Has the product been a good partner in doing business?: 8.8/10 (Category avg: 9.1/10)
  • Control: 8.8/10 (Category avg: 8.8/10)
  • Analytics: 8.7/10 (Category avg: 8.5/10)
  • Collection of information: 8.8/10 (Category avg: 8.6/10)

Who Is the Company Behind Fin?

  • Seller: Fin
  • Company Website:
  • Year Founded: 2011
  • HQ Location: San Francisco, CA
  • LinkedIn® Page: www.linkedin.com
    1,238 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Customer Success Manager, CEO
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 56% Small, 37% Medium

What Do G2 Reviewers Say About Fin?

AI-generated summary from verified user reviews

Pros
  • Users find setup and deployment straightforward, helping teams get Fin running quickly with little technical effort.
  • Users say it saves agents time and streamlines support work, helping them focus on more complex issues.
  • Users find Fin intuitive to navigate and straightforward to manage, helping them handle everyday tasks with little effort.
  • Users value accurate, relevant answers and broad question coverage, helping customers get dependable information quickly.
  • Users value quick customer answers that reduce wait times and provide immediate help with common questions.
Cons
  • Users say answers can be inaccurate, outdated, or confidently fabricated, especially for niche or advanced questions.
  • Users say it misinterprets complex questions, misses context, and fails to ask useful clarifying questions.
  • Users find pricing steep and costs difficult to predict, especially as usage or ticket volumes grow.
  • Users find navigation and workflows confusing, with scattered features, occasional interface disruptions, and a learning curve for advanced functions.
  • Users find the initial setup and configuration complex, time-consuming, and often requiring technical expertise and trial and error.

What Are Recent G2 Reviews of Fin?

What Are G2 Users Discussing About Fin?

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Zendesk for Customer Service

"Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—from self-service to agents and admins—improving efficiency at scale. Zendesk equips agents with tools, insights, and context to deliver personalized service across all channels, including social messaging, phone, and email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1800+ apps under one platform. Zendesk QA uses AI to evaluate and improve agent performance, while Workforce Management optimizes scheduling and productivity to ensure readiness during peak times. The solution is easy to implement and adjust without needing IT or developers. Zendesk’s mission is to simplify business complexity and enable meaningful customer connections for companies of all sizes. Serving 130K+ global brands in 30+ languages, Zendesk is headquartered in San Francisco with offices worldwide."

Average Rating: 4.3/5.0

Total Reviews: 6,752

G2 Deal: Experience the power of Zendesk with a free trial

Start your free trial of the leading AI-powered customer experience platform chosen by 100,000+ users. Whether you’re a small business looking to streamline customer service tickets or an enterprise-grade business that needs support software designed to scale as you grow, Zendesk is your solution.

Price: ~~$19 per agent/month~~ → $0 for 14 days

View this exclusive G2 deal

How Do G2 Users Rate Zendesk for Customer Service?

  • Has the product been a good partner in doing business?: 8.4/10 (Category avg: 9.1/10)
  • Control: 8.1/10 (Category avg: 8.8/10)
  • Analytics: 8.2/10 (Category avg: 8.5/10)
  • Collection of information: 8.4/10 (Category avg: 8.6/10)

Who Is the Company Behind Zendesk for Customer Service?

  • Seller: Zendesk
  • Company Website:
  • Year Founded: 2007
  • HQ Location: San Francisco, CA
  • LinkedIn® Page: www.linkedin.com
    7,537 employees on LinkedIn®
  • Ownership: NYSE: ZEN

Who Uses This Product?

  • Who Uses This: Customer Success Manager, CEO
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 45% Medium, 40% Small

What Do G2 Reviewers Say About Zendesk for Customer Service?

AI-generated summary from verified user reviews

Pros
  • Users find the interface intuitive and easy to navigate, helping them handle day-to-day support work with less effort.
  • Users value organized ticket management and easy handling, which help them track customer issues from creation through resolution.
  • Users value the unified support workspace, which brings conversations from multiple channels into one place for easier customer service management.
  • Users value flexible workflow customization that adapts to their processes, from configuring views and settings to automating ticket handling.
  • Users appreciate broad integrations and easy connections to business tools, helping streamline workflows without switching between apps.
Cons
  • Users find the pricing expensive, especially for small teams, and say costs rise as they add agents, features, or scale.
  • Users find the system complex and overwhelming, with advanced features and settings requiring time and training to learn.
  • Users find reporting and analytics confusing to use and limited in flexibility, detail, and available metrics.
  • Users find initial setup and configuration complex and time-consuming, often requiring technical expertise or trial and error.
  • Users find the interface dated and visually plain, with clutter and settings that can be difficult to locate.

What Are Recent G2 Reviews of Zendesk for Customer Service?

What Are G2 Users Discussing About Zendesk for Customer Service?

Podium

Podium builds the AI Employees that power local businesses. Trusted by 60,000+ businesses across Automotive, Home Services, Aesthetics, and Retail, Podium's AI Employees increase lead conversion by 45% and generate 30% more revenue, without adding headcount. Podium is purpose-built for the industries we serve: Automotive: Podium turns every lead into a test drive or service appointment and searches for more opportunities in your database. Used by over 6,000 auto dealerships, Jerry, our AI employee, drives revenue through Sales AI, Service AI and Voice AI for fixed ops, with direct integrations to Reynolds & Reynolds, VinSolutions, CDK, Tekion, Dealertrack, Dealervault, Dealersocket, X-time and every other major CRM, DMS and scheduling system Home Services: Podium is the AI Operating System for HVAC, plumbing, electrical, and garage door contractors: Podium FSM, scheduling, memberships, and payments all in one platform. Larry, our AI employee, answers every call, books jobs directly onto the dispatch board, and follows up until the invoice is paid. Aesthetics: Podium is the AI Operating System for aesthetics: Podium EMR, patient communications, and marketing all in one platform. Avery, our AI front desk, responds to every lead, books appointments directly onto your calendar, and handles after-hours inquiries. Retail: Podium is the AI-powered communication, reviews, and payments platform for furniture, appliance, jewelry, and mattress retailers. Podium's AI Employee responds to every lead in under 60 seconds, 24/7. Since our founding in 2014, Podium has deployed thousands of AI Employees and become the system that drives growth and efficiency for local businesses. Podium has been recognized for Best AI Implementation by Inc. Magazine, highlighted by OpenAI for building revenue-driving AI Agents for local business, and awarded #1 AI Agent for Business Operations by G2.

Average Rating: 4.5/5.0

Total Reviews: 2,077

How Do G2 Users Rate Podium?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.1/10)
  • Control: 8.4/10 (Category avg: 8.8/10)
  • Analytics: 8.5/10 (Category avg: 8.5/10)
  • Collection of information: 9.0/10 (Category avg: 8.6/10)

Who Is the Company Behind Podium?

  • Seller: Podium
  • Company Website:
  • Year Founded: 2014
  • HQ Location: Lehi, UT
  • LinkedIn® Page: www.linkedin.com
    1,639 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, General Manager
  • Top Industries: Automotive, Retail
  • Company Size: 61% Small, 34% Medium

What Do G2 Reviewers Say About Podium?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of Podium, appreciating its simple setup and reliable communication features.
  • Users appreciate the reliable customer communication capabilities of Podium, simplifying interactions and enhancing customer service efficiency.
  • Users love the easy communication with Podium, enabling quick customer interactions and effective follow-ups effortlessly.
  • Users value the effective communication tools in Podium, which enhance customer interactions and streamline responses.
  • Users find Podium's ease of use for communication and review solicitation invaluable for their business operations.
Cons
  • Users highlight missing features in Podium, expressing frustration over limited options and unmet service promises.
  • Users express frustration over messaging issues with Podium, including undelivered texts and poor communication reliability.
  • Users feel that Podium has limited features, especially at lower pricing tiers, impacting usability for small businesses.
  • Users find Podium to be expensive, especially for small businesses, with unclear and fluctuating pricing structures.
  • Users encounter poor customer support with Podium, experiencing slow response times and inadequate follow-up on issues.

What Are Recent G2 Reviews of Podium?

What Are G2 Users Discussing About Podium?

Qualified

Qualified is the Agentic Marketing platform for B2B companies around the world. Headquartered in San Francisco, Qualified is built to modernize and maximize inbound pipeline generation with Piper the AI SDR Agent. Piper autonomously engages website visitors, captures leads, and converts them into pipeline with zero human intervention. With Piper, Qualified is transforming pipeline generation as we know it today. Your website is the front door to your business and the pinnacle of pipeline generation, but what happens when interested buyers want to learn more? They submit a web form and move on. Those leads get added to a queue for an inbound Sales Development Rep (SDR) to follow up with and nurture to pipeline for your sales team. How long does it take for an inbound lead to hear back? It can take hours, if not days. In the world of sales and marketing, speed is crucial as 78% of buyers go with the vendor that responds to them first. The problem is it's impossible to respond quickly with the current process because it's painfully manual, time intensive, and it relies on limited human capacity. But it doesn’t have to be this way. In the age of AI, we can put pipeline generation on autopilot. Meet Piper the AI SDR Agent. She operates across your entire inbound motion and works tirelessly to convert qualified buyers into pipeline, 24x7. Piper knows everything about your buyers. She profiles every website visitor to understand whether they're qualified and where they are in the buying journey then works toward her conversion goals. Piper also turns every touchpoint on your website into an opportunity for conversion with live chat, meeting booking, and personalized marketing offers. What's more, Piper works the inbox to send fast, personalized follow up and nurture emails to each and every lead. Hundreds of the world’s leading brands—including Crunchbase, Demandbase, Greenhouse, Plaid, and Suse—have hired Piper the AI SDR Agent to grow their inbound pipeline and are seeing real tangible business results.

Average Rating: 4.9/5.0

Total Reviews: 1,567

How Do G2 Users Rate Qualified?

  • Has the product been a good partner in doing business?: 9.9/10 (Category avg: 9.1/10)
  • Control: 9.5/10 (Category avg: 8.8/10)
  • Analytics: 9.3/10 (Category avg: 8.5/10)
  • Collection of information: 9.5/10 (Category avg: 8.6/10)

Who Is the Company Behind Qualified?

  • Seller: Salesforce
  • Company Website:
  • Year Founded: 1999
  • HQ Location: San Francisco, CA
  • LinkedIn® Page: www.linkedin.com
    89,711 employees on LinkedIn®
  • Ownership: NYSE:CRM

Who Uses This Product?

  • Who Uses This: Marketing Operations Manager, Sales Development Representative
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 67% Medium, 21% Large

What Do G2 Reviewers Say About Qualified?

AI-generated summary from verified user reviews

Pros
  • Users commend the outstanding customer support provided by Qualified, especially mentioning the exceptional help from Cassie and Maddie.
  • Users find Qualified to be extremely helpful in connecting with website visitors and enhancing lead generation.
  • Users love Qualified's innovative features and easy setup, enhancing personalized communication and lead nurturing effectively.
  • Users appreciate the ease of use of Qualified, particularly praising the straightforward setup and guiding support provided.
  • Users highly value the exceptional customer service from Qualified, noting support team's helpfulness and expertise.
Cons
  • Users find a steep learning curve with Qualified, impacting usability and the overall user experience significantly.
  • Users find the workflows lacking, seeking better organization and integration for effective campaign management.
  • Users face a steep learning curve with Qualified, requiring time and effort to master the platform effectively.
  • Users find limited customization options challenging, affecting their ability to optimize workflows and reporting effectively.
  • Users find the complexity of workflows in Qualified cumbersome, which affects usability and adoption of the platform.

What Are Recent G2 Reviews of Qualified?

What Are G2 Users Discussing About Qualified?

Genesys Cloud CX

Genesys Cloud CX® is an AI-Powered Experience Orchestration solution that enables organizations to coordinate customer and employee interactions across every touchpoint. By connecting data, systems and workflows in real time, it helps businesses deliver more consistent, personalized experiences that improve loyalty, efficiency and overall business outcomes. The solution brings together AI; voice and digital engagement; intelligent routing and automation; workforce engagement management; and end-to-end journey orchestration in a single, unified cloud solution. Its open, flexible architecture allows organizations to integrate easily with existing systems, reducing complexity while creating a more connected experience across channels and enabling innovation without disruption. Organizations use Genesys Cloud CX to accelerate time to value through rapid deployment and easy-to-deploy capabilities, while reducing cost to serve with AI-driven automation. Real-time personalization and context-aware interactions help improve customer satisfaction, while native AI capabilities enhance agent productivity, streamline workflows and support faster, more informed decision-making. A unified data layer provides real-time insights and ensures seamless experiences across channels, eliminating silos and improving visibility across operations. Built-in AI governance supports secure, compliant and explainable adoption, which is especially important for regulated industries. Designed for enterprise scale, the platform delivers high availability, stability and security, with the scalability and flexibility to support global operations and evolving business needs while maintaining resilience. Genesys Cloud CX is widely used by organizations of all sizes to orchestrate personalized customer experiences at scale, improve efficiency, simplify the technology stack and drive measurable ROI.

Average Rating: 4.4/5.0

Total Reviews: 1,492

How Do G2 Users Rate Genesys Cloud CX?

  • Has the product been a good partner in doing business?: 8.6/10 (Category avg: 9.1/10)
  • Control: 8.8/10 (Category avg: 8.8/10)
  • Analytics: 8.6/10 (Category avg: 8.5/10)
  • Collection of information: 8.7/10 (Category avg: 8.6/10)

Who Is the Company Behind Genesys Cloud CX?

  • Seller: Genesys
  • Company Website:
  • Year Founded: 1990
  • HQ Location: Menlo Park, CA
  • LinkedIn® Page: www.linkedin.com
    8,740 employees on LinkedIn®
  • Phone: +1 650 466 - 1100

Who Uses This Product?

  • Who Uses This: Case Advocate, Manager
  • Top Industries: Information Technology and Services, Financial Services
  • Company Size: 45% Medium, 41% Large

What Do G2 Reviewers Say About Genesys Cloud CX?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use in Genesys Cloud CX, with a simple setup and intuitive interface for seamless navigation.
  • Users appreciate the robust omnichannel capabilities of Genesys Cloud CX, which enhance customer interaction management and agent efficiency.
  • Users commend the exceptional reliability of Genesys Cloud CX, enhancing efficiency and simplifying customer interaction management.
  • Users commend the efficient performance of Genesys Cloud CX, enhancing productivity and streamlining workflows for agents.
  • Users value the intuitive interface of Genesys Cloud CX, enhancing day-to-day operations and agent efficiency seamlessly.
Cons
  • Users express frustration over limited features, hindering their operational efficiency and impacting essential tasks.
  • Users note the missing features in Genesys Cloud CX, impacting functionality and usability for administrative tasks.
  • Users find the admin complexity of Genesys Cloud CX challenging, hindering effective use of its powerful features.
  • Users find the inadequate reporting in Genesys Cloud CX limits insights and complicates data analysis.
  • Users find the steep learning curve for Genesys Cloud CX's features can lead to frustrating experiences, especially for newcomers.

What Are Recent G2 Reviews of Genesys Cloud CX?

What Are G2 Users Discussing About Genesys Cloud CX?

Wati

Wati is an agentic customer engagement platform that transforms conversations into revenue across marketing, sales, and support. By uniting AI agents and human teams across WhatsApp, Instagram, RCS, voice, and web chat, Wati unlocks growth via meaningful interactions while the Wati AI Copilot supercharges your team's productivity. Trusted by over 16,000 customers across 190+ countries, Wati simplifies complex operations and business conversations with a unified inbox, no-code automation, and our intelligent AI layer, Astra. Proudly backed by Tiger Global, Sequoia Capital, DST Global, and Shopify, and recognised as a Premium Partner of Meta and Google. Wati, the Agentic Customer Engagement Platform for Revenue Growth. © Wati 2026. Clare.ai Limited. GDPR Compliant. ISO/IEC 27001 Certified. SOC 2 Compliant.

Average Rating: 4.6/5.0

Total Reviews: 498

How Do G2 Users Rate Wati?

  • Has the product been a good partner in doing business?: 9.0/10 (Category avg: 9.1/10)
  • Control: 8.8/10 (Category avg: 8.8/10)
  • Analytics: 8.0/10 (Category avg: 8.5/10)
  • Collection of information: 8.6/10 (Category avg: 8.6/10)

Who Is the Company Behind Wati?

  • Seller: Wati
  • Company Website:
  • Year Founded: 2020
  • HQ Location: Hong Kong, HK
  • LinkedIn® Page: www.linkedin.com
    291 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Founder, CEO
  • Top Industries: Education Management, Information Technology and Services
  • Company Size: 73% Small, 20% Medium

What Do G2 Reviewers Say About Wati?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Wati, finding the user-friendly dashboard and setup highly beneficial.
  • Users appreciate the simple automation features of Wati, streamlining their sales processes and improving efficiency.
  • WATI offers excellent customer support, providing timely assistance and a user-friendly experience for streamlining client communication.
  • Users value the easy setup of Wati, allowing quick integration and immediate productivity enhancement for their teams.
  • Users love Wati for its user-friendly dashboard, simplifying automation and enhancing WhatsApp marketing and sales processes.
Cons
  • Users find the messaging costs to be expensive, limiting the overall value of the Wati product.
  • Users find the cost of messaging Egyptian numbers to be quite high, impacting overall affordability.
  • Users find pricing issues with Wati, citing high costs for messages and unclear pricing structures.
  • Users find that Wati lacks essential features like detailed analytics and advanced API support, limiting its effectiveness.
  • Users express frustration over the poor customer support of Wati, highlighting difficulties in reaching assistance and slow response times.

What Are Recent G2 Reviews of Wati?

What Are G2 Users Discussing About Wati?

Smartsupp

Smartsupp helps businesses grow online sales with advanced AI Shopping Assistants, live chat, multichannel solution and automated workflows. We offer everything you need to grow your online sales: an easy-to-use platform powered with AI, chatbots with various skills and templates, live chat... and much much more you can use to engage your visitors at the right time and convert them into loyal customers in no time. Smartsupp is one of the leading and most trusted chat and chatbot solutions in the world, currently helping over 100,000 webshops and websites.

Average Rating: 4.7/5.0

Total Reviews: 988

How Do G2 Users Rate Smartsupp?

  • Has the product been a good partner in doing business?: 9.0/10 (Category avg: 9.1/10)
  • Control: 8.7/10 (Category avg: 8.8/10)
  • Analytics: 8.6/10 (Category avg: 8.5/10)
  • Collection of information: 8.7/10 (Category avg: 8.6/10)

Who Is the Company Behind Smartsupp?

  • Seller: Smartsupp
  • Year Founded: 2013
  • HQ Location: Brno, South Moravia
  • LinkedIn® Page: www.linkedin.com
    33 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: CEO, Owner
  • Top Industries: Retail, Apparel & Fashion
  • Company Size: 96% Small, 3% Medium

What Do G2 Reviewers Say About Smartsupp?

AI-generated summary from verified user reviews

Pros
  • Users praise the ease of use of Smartsupp, highlighting its quick setup and clear interface for effective communication.
  • Users value the helpfulness of Smartsupp, finding it easy to set up and effective for real-time communication.
  • Users appreciate the easy setup of Smartsupp, enabling instant communication and organized team conversations without complexity.
  • Users love the user-friendly interface of Smartsupp, which simplifies customer communication and enhances team collaboration.
  • Users find Smartsupp intuitive, enabling quick setup and seamless communication with website visitors effortlessly.
Cons
  • Users find the subscription plans to be somewhat excessive, especially when starting out in ecommerce.
  • Users feel the cost is high, especially when starting their eCommerce journey, making it challenging to afford.
  • Users express concern over the AI limitations in Smartsupp, citing inadequate features and customization options in lower plans.
  • Users highlight the missing features in lower plans and desire for more advanced customization and analytics options.
  • Users find the limited chat management options frustrating, hindering effective communication with customers.

What Are Recent G2 Reviews of Smartsupp?

What Are G2 Users Discussing About Smartsupp?

Birdeye

Birdeye builds AI coworkers for multi-location brands — trusted by the world's largest enterprise brands, including Aspen Dental, Sun Auto, and Caesars Entertainment. We give you AI coworkers at every location, across marketing, operations, and customer experience, that own the jobs your business needs done: winning AI visibility, booking appointments, and driving consistent CX. AI Coworkers → Own the Jobs Jay (marketing), Myna (operations), and Robin (customer experience) own the work across your locations — from AI search visibility, reviews, listings, and social, to front desk and appointment booking, to surveys, ticketing, and insights. An agent carries out an action, but it doesn't own an outcome. A coworker holds a job. Agents give you capacity; coworkers give you ownership. Your team manages three coworkers instead of thirty agents — and the work gets done at every location, without stretching anyone thinner. Agents → Do the Work Each coworker orchestrates multiple agents that work together to complete a job, and how those agents work is what makes us different. Most software tells you what's happening; ours decides what to do and does it. That runs on BirdAI, our Agent OS: it consolidates every signal across every location, whether it lives in Birdeye or one of your 3,000+ integrations; reasons with your industry, brand, and location context, backed by 13 years of multi-location data infrastructure; and acts — autonomously or with a human in the loop, your call per workflow. So one review, one campaign, one missed call becomes a finished outcome, not a line item in a dashboard. Enterprise-Ready → Built for Scale SSO, audit logging, HIPAA, SOC 2, and GDPR. Role-based access, tiered approvals, and location-level reporting give corporate and local teams the control they need — so you stay in control while AI handles execution across hundreds of locations. With teams across the U.S., U.K., Australia, and India, Birdeye serves multi-location brands in healthcare, dental, restaurants, financial services, auto, retail, and property management.

Average Rating: 4.7/5.0

Total Reviews: 4,188

How Do G2 Users Rate Birdeye?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.1/10)
  • Control: 8.6/10 (Category avg: 8.8/10)
  • Analytics: 8.8/10 (Category avg: 8.5/10)
  • Collection of information: 8.9/10 (Category avg: 8.6/10)

Who Is the Company Behind Birdeye?

  • Seller: Birdeye
  • Company Website:
  • Year Founded: 2012
  • HQ Location: Palo Alto, CA
  • LinkedIn® Page: www.linkedin.com
    1,477 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, Marketing Manager
  • Top Industries: Hospital & Health Care, Real Estate
  • Company Size: 46% Small, 34% Medium

What Do G2 Reviewers Say About Birdeye?

AI-generated summary from verified user reviews

Pros
  • Users find the interface intuitive and easy to navigate, making everyday tasks simple to learn and use.
  • Users value the responsive, helpful support team for quickly answering questions and assisting with their needs.
  • Users value straightforward messaging tools for quickly connecting with customers and keeping conversations organized.
  • Users like how automation streamlines recurring tasks and reduces manual work, saving time for their teams.
  • Users like how easy review requests help them collect more customer reviews.
Cons
  • Users find navigation unintuitive and clunky, with features and settings sometimes difficult to locate.
  • Users find the pricing high for the value, with costs limiting access for smaller teams and multi-location businesses.
  • Users report limited integrations, difficult setup, and connections that sometimes fail or break.
  • Users report platform glitches, bugs, freezes, and occasional downtime that disrupt use.
  • Users report slow support responses and difficulty reaching someone who can resolve issues.

What Are Recent G2 Reviews of Birdeye?

What Are G2 Users Discussing About Birdeye?

Zoom Virtual Agent

Zoom Virtual Agent is an AI-powered solution that helps businesses deliver fast, effortless support to customers across both voice and digital messaging channels. It uses agentic AI to understand context, reason through complex requests, and take action to resolve issues end to end. Natively connected to Zoom Contact Center, it enables seamless handoffs between virtual and live agents while powering connected workflows and insights through Zoom Quality Management —unifying every channel into a consistent customer journey and driving continuous optimization. Built on Zoom’s scalable, secure platform, it’s fast to deploy, easy to manage, and flexible enough to grow with your business—giving customers instant answers without waiting on live support, reducing customer effort, and driving long-term loyalty that creates measurable financial upside.

Average Rating: 4.5/5.0

Total Reviews: 227

How Do G2 Users Rate Zoom Virtual Agent?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.1/10)
  • Control: 7.7/10 (Category avg: 8.8/10)
  • Analytics: 8.1/10 (Category avg: 8.5/10)
  • Collection of information: 7.2/10 (Category avg: 8.6/10)

Who Is the Company Behind Zoom Virtual Agent?

  • Seller: Zoom
  • Company Website:
  • Year Founded: 2011
  • HQ Location: San Jose, CA
  • LinkedIn® Page: www.linkedin.com
    14,013 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Computer Software, Retail
  • Company Size: 70% Medium, 24% Small

What Do G2 Reviewers Say About Zoom Virtual Agent?

AI-generated summary from verified user reviews

Pros
  • Users find the instant response capabilities of Zoom Virtual Agent invaluable for efficient customer support and reduced wait times.
  • Users praise the ease of use of Zoom Virtual Agent, appreciating its quick setup and seamless integration into workflows.
  • Users appreciate the seamless integrations of Zoom Virtual Agent, enhancing customer support efficiency and experience significantly.
  • Users appreciate the seamless automation of Zoom Virtual Agent, enhancing customer interactions and streamlining support processes effortlessly.
  • Users find the Zoom Virtual Agent extremely helpful for quickly resolving customer queries and improving overall experience.
Cons
  • Users find the AI limitations of Zoom Virtual Agent frustrating, especially with complex queries and generic responses.
  • Users find that AI inaccuracies in Zoom Virtual Agent lead to off-topic responses, especially with complex queries.
  • Users experience inaccuracies in responses when queries are complex, highlighting reliance on human agents for support.
  • Users find the learning curve steep, requiring time and configuration for effective use of the Zoom Virtual Agent.
  • Users find the interface not intuitive, struggling with complex queries and requiring extensive setup for optimal performance.

What Are Recent G2 Reviews of Zoom Virtual Agent?

What Are G2 Users Discussing About Zoom Virtual Agent?

Paylocity

Paylocity is an award-winning HCM platform that brings HR, Finance, and IT together in one connected system, covering payroll, benefits, talent management, time and labor, spend, and IT provisioning on a single employee record. Cut manual HR tasks, run payroll faster, and get new hires up and running sooner. Get full visibility across expenses, accounts payable, corporate cards, and procurement in one place. Automate account creation and manage IT provisioning without juggling separate systems. AI is built into everyday workflows across all three. Policies, approvals, and workflows stay in lockstep as people join, move, and grow. Paylocity accompanies its clients on the journey to build great workplaces and help every employee do their best work.

Average Rating: 4.4/5.0

Total Reviews: 6,279

How Do G2 Users Rate Paylocity?

  • Has the product been a good partner in doing business?: 8.7/10 (Category avg: 9.1/10)

Who Is the Company Behind Paylocity?

  • Seller: Paylocity
  • Company Website:
  • Year Founded: 1997
  • HQ Location: Schaumburg, IL
  • LinkedIn® Page: www.linkedin.com
    7,164 employees on LinkedIn®
  • Ownership: NASDAQ: PCTY

Who Uses This Product?

  • Who Uses This: HR Manager, Human Resources Manager
  • Top Industries: Computer Software, Hospital & Health Care
  • Company Size: 69% Medium, 20% Small

What Do G2 Reviewers Say About Paylocity?

AI-generated summary from verified user reviews

Pros
  • Users find the platform easy to learn and navigate, helping them handle daily tasks with little difficulty.
  • Users value responsive, helpful support that answers questions promptly and provides assistance when needed.
  • Users like having HR, payroll, employee records, and related tools in one place, making information and functions easier to access.
  • Users find payroll processing straightforward and efficient, helping them run payroll quickly and manage it with ease.
  • Users find setup and implementation easy and smooth, with helpful onboarding support guiding them through the process.
Cons
  • Users find navigation unintuitive, with layered menus and multiple paths making features and tasks harder to locate.
  • Users report inconsistent answers, limited product knowledge, and support that overlooks problem details or gives vague, unhelpful guidance.
  • Users report slow support replies, long phone hold times, and difficulty reaching the right department.
  • Users describe initial setup as difficult and confusing, with configuration mistakes and implementation follow-through issues.
  • Users find reporting confusing and difficult to create, navigate, and use.

What Are Recent G2 Reviews of Paylocity?

What Are G2 Users Discussing About Paylocity?

SendPulse

SendPulse is an AI-driven email and chatbot marketing platform that helps scaling businesses acquire, grow, and retain customers through email and chatbot conversations — all powered by a built-in CRM that streamlines sales and marketing efforts from start to finish. Trusted globally for more than 11 years, the company now serves over 200,000 customers, with substantial operations spanning Latin America (with an office in Brazil) and Europe as part of its international footprint. SendPulse features include: - bulk email and SMS service; - sales pipeline automation; - transactional emails; - Facebook Messenger, Instagram, Telegram, WhatsApp (SendPulse is an official WhatsApp Business API provider), TikTok, and Viber chatbot builder; - web push notification service; - website builder; - live chat builder; - CRM system; - online course builder and LMS; - pop-up forms with an NPS survey widget; - - a library of 50+ ready-made integrations (Zapier, Shopify, WooCommerce, Salesforce, HubSpot, and more) No matter which SendPulse service you choose to work with, it will feature our platform's core components: intuitive, no-code interface; user-friendly drag-and-drop builder with extensive customization options; seamless integration of individual services within the platform; user access levels and teamwork tools so your whole team can collaborate; and advanced marketing and sales automation capabilities. You can seamlessly combine all services into a unified system to create automated sales pipelines. SendPulse’s online course builder integrates various marketing and sales automation tools, allowing you to effortlessly engage new students, nurture relationships with your existing audience, and effectively monetize your expertise. SendPulse is always available on your smartphone, enabling you to launch marketing campaigns, interact with your chatbot subscribers, and manage your audience from anywhere. Online courses created with SendPulse's course builder are also accessible on mobile devices. Education by SendPulse is a user-friendly app that allows students to create and edit their profiles, enroll in courses, track their learning progress, and communicate with instructors. You only need a smartphone or tablet to register, create a student account, and successfully start and complete your training. SendPulse offers a wide range of comprehensive, seamlessly integrated marketing solutions. Our core objective is to optimize marketers’ and business owners’ workflows and empower them to drive company growth through more efficient sales and marketing processes. With SendPulse, you can efficiently: - Build and segment your audience. - Manage all your sales and marketing activities from a single platform. - Track and analyze the effectiveness of your deals. - Make data-driven decisions based on actionable insights. - Boost your sales through personalized messaging tailored to subscribers across every stage of your sales funnel. SendPulse offers unlimited email campaigns, 24/7 live support, exceptional deliverability, and detailed reporting on every pricing plan. Our free-forever plan includes 15,000 emails per month, while paid subscriptions start at just $9.60 per month (billed annually – a 20% discount off the standard $12/month rate, 500 subscribers).

Average Rating: 4.6/5.0

Total Reviews: 694

How Do G2 Users Rate SendPulse?

  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 9.1/10)
  • Control: 8.7/10 (Category avg: 8.8/10)
  • Analytics: 8.6/10 (Category avg: 8.5/10)
  • Collection of information: 8.8/10 (Category avg: 8.6/10)

Who Is the Company Behind SendPulse?

Who Uses This Product?

  • Who Uses This: CEO, Founder
  • Top Industries: Marketing and Advertising, Information Technology and Services
  • Company Size: 90% Small, 9% Medium

What Do G2 Reviewers Say About SendPulse?

AI-generated summary from verified user reviews

Pros
  • Users find SendPulse to be user-friendly and intuitive, allowing for a seamless experience with professional tools.
  • Users value the streamlined automation of SendPulse, allowing efficient management across multiple channels effortlessly.
  • Users appreciate the easy setup process of SendPulse, finding it seamless and intuitive for all experience levels.
  • Users praise the responsive customer support of SendPulse, aiding them effectively during the learning process.
  • Users praise the user-friendly platform of SendPulse, highlighting its precise responses and multi-channel capabilities.
Cons
  • Users note the missing features in SendPulse, particularly in the analytics, mobile app, and CRM functionalities.
  • Users find SendPulse has limited features, including a basic analytics dashboard and subpar bot functionality.
  • Users find the learning curve challenging, as initial confusion hampers the onboarding process but improves with time.
  • Users find the limited options for models and customization restrictive, affecting their overall experience with SendPulse.
  • Users find SendPulse expensive and criticize its confusing pricing and lack of support for the cost.

What Are Recent G2 Reviews of SendPulse?

What Are G2 Users Discussing About SendPulse?

Google Cloud Agent Assist

Google Cloud's Agent Assist is an AI-powered solution designed to enhance customer service operations by providing real-time support and guidance to customer care representatives. By leveraging machine learning, Agent Assist analyzes ongoing conversations and offers contextually relevant suggestions, enabling agents to resolve customer inquiries more efficiently and accurately. Key Features: - In-the-Moment Coaching and Assistance: Delivers contextual, step-by-step guidance during live interactions, improving response quality and reducing resolution times. - AI-Powered Training Simulations: Offers interactive simulations and personalized training, allowing new hires and less experienced staff to learn rapidly within a controlled environment. - Centralized Knowledge Base Access: Provides agents with AI-generated content from business and customer data sources, ensuring quick and accurate responses to customer queries. - Real-Time Transcription and Automated Summaries: Transcribes calls in real-time for agent reference and analysis, and automatically summarizes interactions, key takeaways, and next steps post-call, reducing after-call work time. Primary Value and Solutions: Agent Assist addresses common challenges in customer service by reducing operational costs, decreasing average customer hold times, and enabling agents to handle more conversations efficiently. It enhances customer satisfaction through consistent, high-quality responses and accelerates agent training by learning from high-performing agents. By integrating seamlessly with existing contact center systems, Agent Assist streamlines operations and scales effortlessly as businesses grow.

Average Rating: 4.3/5.0

Total Reviews: 38

How Do G2 Users Rate Google Cloud Agent Assist?

  • Has the product been a good partner in doing business?: 7.8/10 (Category avg: 9.1/10)
  • Control: 7.8/10 (Category avg: 8.8/10)
  • Analytics: 7.3/10 (Category avg: 8.5/10)
  • Collection of information: 7.8/10 (Category avg: 8.6/10)

Who Is the Company Behind Google Cloud Agent Assist?

  • Seller: Google
  • Year Founded: 1998
  • HQ Location: Mountain View, CA
  • LinkedIn® Page: www.linkedin.com
    301,144 employees on LinkedIn®
  • Ownership: NASDAQ:GOOG
  • Phone: +1 (650) 253-0000

Who Uses This Product?

  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 54% Small, 33% Medium

What Do G2 Reviewers Say About Google Cloud Agent Assist?

AI-generated summary from verified user reviews

Pros
  • Users value the AI-powered suggestions of Google Cloud Agent Assist, enhancing consistent responses and integrating seamlessly.
  • Users value the enhanced communication capabilities of Google Cloud Agent Assist for effective customer interactions.
  • Users appreciate the ease of use of Google Cloud Agent Assist, facilitating seamless communication with customers.
  • Users value the real-time AI suggestions of Google Cloud Agent Assist, enhancing agent efficiency and customer support quality.
  • Users value the real-time AI suggestions from Google Cloud Agent Assist, enhancing the speed and accuracy of support responses.
Cons
  • Users find the cost high for startups, though it becomes justifiable as the business grows.
  • Users find the cost of Google Cloud Agent Assist to be high, especially for startups, impacting budget considerations.
  • Users find Google Cloud Agent Assist to have inconsistent answers that often lead to confusion and frustration.
  • Users find the difficult setup of Google Cloud Agent Assist challenging, requiring significant technical expertise and time investment.
  • Users find the integration issues challenging initially, requiring more technical knowledge and time for configuration.

What Are Recent G2 Reviews of Google Cloud Agent Assist?

What Are G2 Users Discussing About Google Cloud Agent Assist?

Ada

Ada is the Agentic Customer Experience (ACX) company that helps organizations build, manage, optimize, and scale AI agents for customer service, with more than 550 AI agents deployed globally. Ada's core differentiator is the ACX Operating Model: the only approach in the category that pairs an enterprise AI platform with structured methodology and expert guidance. The logic behind it is direct: the best customer experiences come from businesses that own and operate their AI agents, not ones that depend on vendors to run them. The companies that own their AI capability are the ones that compound value. Ada's job is to help them get there through: - ACX Platform: AI agent management across every channel and language, no engineering dependency required - ACX Practice: A structured methodology for building, governing, and scaling an AI agent program - ACX Experts: Who work alongside internal teams to build lasting AI fluency The ACX Platform is designed with these core components: - Reasoning Engine™: An unified intelligence layer that powers the AI agent across all CX channels using shared customer context, business logic, and configurable policies, with built-in accuracy and safety controls. Consistent experience meets reduced overhead. - Conversation Hub: Deploy an AI agent across voice, messaging, email, and custom channels in 60+ languages, with structured handoff to human agents when escalation is needed. - Performance Center: Tools for building, testing, and optimizing AI agent behavior, including Playbooks for complex multi-step workflows (refunds, rebookings, authentication), Coaching for continuous improvement, and Simulations for safe pre-launch testing. Tracks resolution rate, CSAT, NPS, and custom KPIs. - Developer Toolkit: Pre-built connectors for Salesforce, Zendesk, and ServiceNow, plus APIs, SDKs, and an MCP Server for managing the AI agent from tools like Claude or ChatGPT. - Enterprise-grade security: SOC 2 Type II, GDPR, HIPAA, PCI DSS, and AIUC-1 certified, with Zero Data Retention and regional data residency. Ada was the first ACX platform to have achieved AIUC-1 certification, the world's first AI safety standard specifically designed for customer service agents—and Ada helped write it. Proven customer outcomes include: - IPSY (ecommerce) achieved 943% ROI on its AI investment within four months of using Ada's ACX platform alongside a 63% improvement in automated resolution rate and a 41% improvement in CSAT. - Endy (retail) achieved an 85% automated resolution rate during a major national promotion and 75% CSAT during their warehouse sale. - eSky Group (travel) saw a 17-point increase in automated resolution in four months, a 19-point CSAT jump, and 200% ROI—running three brands across 50+ markets with one team on one platform. - Blackhawk Network (fintech) transformed into a mature ACX operation, automatically resolving ~50% of all incoming inquiries across brands and channels, and upskilling frontline agents with plans to expand AI across the entire enterprise. Ada is built for enterprise organizations with high-volume support operations across industries including financial services, telecommunications, retail and ecommerce, travel, insurance, and technology.

Average Rating: 4.6/5.0

Total Reviews: 178

How Do G2 Users Rate Ada?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.1/10)
  • Control: 8.7/10 (Category avg: 8.8/10)
  • Analytics: 7.7/10 (Category avg: 8.5/10)
  • Collection of information: 8.6/10 (Category avg: 8.6/10)

Who Is the Company Behind Ada?

Who Uses This Product?

  • Top Industries: Financial Services, Telecommunications
  • Company Size: 62% Medium, 20% Small

What Do G2 Reviewers Say About Ada?

AI-generated summary from verified user reviews

Pros
  • Users love the ease of use of Ada, facilitating effortless training, setup, and analysis without coding.
  • Users appreciate the ease of use and support provided by Ada, enabling effortless training and analysis of their AI bot.
  • Users rave about Ada's excellent customer support, highlighting the easy assistance during setup and ongoing feature improvements.
  • Users love Ada for its ease of use and robust features, making training and analysis effortless and efficient.
  • Users praise Ada for its easy setup, enabling quick and efficient deployment without coding hassles.
Cons
  • Users experience usability issues with Ada, particularly feeling 'stuck' in playbooks and facing UI limitations.
  • Users face integration issues with Ada, requiring workarounds and technical support for custom enhancements and unique workflows.
  • Users express concern over missing features, including limitations in playbooks and lack of security updates from Ada.
  • Users experience usage limitations with Ada, including challenges in showing media in customer interactions and unexpected responses.
  • Users find Ada’s limitations in dynamic workflows hinder its ability to adapt conversations effectively, requiring manual adjustments.

What Are Recent G2 Reviews of Ada?

What Are G2 Users Discussing About Ada?

Bijou Barry
BB
Researched and written by Bijou Barry
Updated