# Best Chatbots Software for Small Business

## How Many Chatbots Software Products Does G2 Track?

**Total Products under this Category:** 785

### Category Stats (Aug 2026)

- **Average Rating:** 4.52/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** Biel.ai (+1.75%) - Among all products in this category, Biel.ai recorded the largest rating increase compared to last month

_Last updated: August 19, 2026_

## How Does G2 Rank Chatbots Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 80,000+ Authentic Reviews
- 785+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Chatbots Software
 ![G2 Grid® for Chatbots Software plotting products by satisfaction and market presence](https://www.g2.com/categories/chatbots/grids.png?focus%5B%5D=1437428&focus%5B%5D=3270&focus%5B%5D=61400&focus%5B%5D=574&focus%5B%5D=10366&focus%5B%5D=144283&focus%5B%5D=5884&focus%5B%5D=4215)

Highlighted products: Jotform AI Agents, Fin, Tidio, Zendesk for Customer Service, Podium, Wati, Smartsupp, and Genesys Cloud CX.

Underlying data: [Grid® JSON](https://www.g2.com/categories/chatbots/grids.json?focus%5B%5D=jotform-ai-agents&focus%5B%5D=fin&focus%5B%5D=tidio&focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=podium&focus%5B%5D=wati&focus%5B%5D=smartsupp&focus%5B%5D=genesys-cloud-cx&segment=small-business)

**Sponsored**

### Ada

Ada is the Agentic Customer Experience (ACX) company that helps organizations build, manage, optimize, and scale AI agents for customer service, with more than 550 AI agents deployed globally. Ada's core differentiator is the ACX Operating Model: the only approach in the category that pairs an enterprise AI platform with structured methodology and expert guidance. The logic behind it is direct: the best customer experiences come from businesses that own and operate their AI agents, not ones that depend on vendors to run them. The companies that own their AI capability are the ones that compound value. Ada's job is to help them get there. Ada delivers that ownership through three components: - ACX Platform: AI agent management across every channel and language, no engineering dependency required - ACX Practice: A structured methodology for building, governing, and scaling an ACX program - ACX Experts: Who work alongside internal teams to build lasting AI fluency The ACX Platform is designed with these core components: - Reasoning Engine™: An unified intelligence layer that powers the AI agent across all CX channels using shared customer context, business logic, and configurable policies, with built-in accuracy and safety controls. Consistent experience meets reduced overhead. - Conversation Hub: Deploy an AI agent across voice, messaging, email, and custom channels in 60+ languages, with structured handoff to human agents when escalation is needed. - Performance Center: Tools for building, testing, and optimizing AI agent behavior, including Playbooks for complex multi-step workflows (refunds, rebookings, authentication), Coaching for continuous improvement, and Simulations for safe pre-launch testing. Tracks resolution rate, CSAT, NPS, and custom KPIs. - Developer Toolkit: Pre-built connectors for Salesforce, Zendesk, and ServiceNow, plus APIs, SDKs, and an MCP Server for managing the AI agent from tools like Claude or ChatGPT. - Enterprise-grade security: SOC 2 Type II, GDPR, HIPAA, PCI DSS, and AIUC-1 certified, with Zero Data Retention and regional data residency. Ada was the first ACX platform to have achieved AIUC-1 certification, the world's first AI safety standard specifically designed for customer service agents—and Ada helped write it. Proven customer outcomes include: - IPSY (ecommerce) achieved 943% ROI on its AI investment within four months of using Ada's ACX platform alongside a 63% improvement in automated resolution rate and a 41% improvement in CSAT. - Endy (retail) achieved an 85% automated resolution rate during a major national promotion and 75% CSAT during their warehouse sale. - eSky Group (travel) saw a 17-point increase in automated resolution in four months, a 19-point CSAT jump, and 200% ROI—running three brands across 50+ markets with one team on one platform. - Blackhawk Network (fintech) transformed into a mature ACX operation, automatically resolving ~50% of all incoming inquiries across brands and channels, and upskilling frontline agents with plans to expand AI across the entire enterprise. Ada is built for enterprise organizations with high-volume support operations across industries including financial services, telecommunications, retail and ecommerce, travel, insurance, and technology.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=1250&secure%5Bchosen_at%5D=2026-08-29T04%3A18%3A47Z&secure%5Bdisplayable_resource_id%5D=1250&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1250&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=37339&secure%5Bresource_id%5D=1250&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fchatbots%3Fsegment%3Dsmall-business&secure%5Btoken%5D=6b7279860fd4e12d870aa18421d2ae69b0a6aaf93678fa8f997dea88bc9273f1&secure%5Burl%5D=https%3A%2F%2Fwww.ada.cx%2Fplatform%2F%3Futm_source%3Dg2%26utm_medium%3Dcpc%26utm_campaign%3Dg2-clicks&secure%5Burl_type%5D=book_demo)

### [Jotform AI Agents](https://www.g2.com/products/jotform-ai-agents/reviews)

Jotform AI Agents are automated real-time assistants designed to help your users at any time of day or night. AI Agents are the future of customer service. Train and customize your own personal AI Agent to enhance user engagement, improve response times, and streamline support operations. With Jotform’s intuitive, no-code AI builder, you can easily train and customize your own AI Agent to match your brand voice, support workflows, and respond with the exact information your users need. Simply provide key details, documents, FAQs, or form data, and your AI Agent will learn from this context to deliver accurate, personalized interactions. This level of customization helps teams improve response times, boost user satisfaction, and streamline support operations across every stage of the customer journey. One of the platform’s most powerful advantages is its extensive library of 7,000+ customizable AI Agent templates. These ready-made templates provide an easy starting point for a wide variety of use cases, including customer support, onboarding, lead qualification, appointment scheduling, product education, internal training, and more. Each template can be fully personalized with your own instructions, tone, workflows, and industry-specific knowledge—allowing you to deploy high-performing AI Agents in minutes. Jotform AI Agents provide 24/7 automated assistance, ensuring your customers receive instant support even outside of business hours. While you sleep, your AI Agents continue working—handling inquiries, resolving issues, collecting information, and providing accurate responses around the clock. This continuous availability reduces wait times, increases engagement, and helps teams keep up with growing demand. With multichannel support, Jotform AI Agents can operate wherever your users are. Deploy your agents across web, chat widgets, email, phone, WhatsApp, Messenger, Gmail, WordPress, and other communication channels for a unified, consistent support experience. This omnichannel flexibility ensures that your users always receive real-time assistance—no matter the device or platform. For teams requiring voice-based interactions, Jotform offers powerful phone and SMS capabilities. AI Agents can handle incoming calls, conduct natural voice conversations, answer questions, and transcribe spoken messages—all with a friendly, human-like tone. This makes Jotform AI Agents ideal for customer service hotlines, appointment reminders, phone-based support, and automated phone menus. AI Agents can also perform customizable actions based on your workflows. Define specific behaviors, triggers, follow-up steps, or automated tasks for your agent to execute. Whether you want it to qualify leads, send emails, update CRM records, route inquiries, generate reports, or collect data through forms, your AI Agent follows your rules precisely. By combining real-time automation, no-code customization, multichannel support, and intelligent communication, Jotform AI Agents help organizations scale their customer experience effortlessly. Whether you’re a small business or a global enterprise, AI Agents provide the speed, accuracy, and availability needed to support users at every moment.

**Average Rating:** 4.5/5.0

**Total Reviews:** 679

#### How Do G2 Users Rate Jotform AI Agents?

- **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 9.2/10)
- **Control:** 8.0/10 (Category avg: 8.8/10)
- **Analytics:** 8.0/10 (Category avg: 8.5/10)
- **Collection of information:** 8.6/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Jotform AI Agents?

- **Seller:** [Jotform](https://www.g2.com/sellers/jotform)
- **Company Website:** www.jotform.com
- **Year Founded:** 2006
- **HQ Location:** San Francisco, California
- **Twitter:** @Jotform  
39,289 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8baa6a5c796d62ca5df3355392c638c519f99283c496ed24278490484f9fcca1&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3541463%2F&secure%5Burl_type%5D=linkedin_company_website)  
901 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Owner, CEO
- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 73% Small, 11% Medium

#### What Do G2 Reviewers Say About Jotform AI Agents?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **ease of use** of Jotform AI Agents, enhancing productivity and simplifying onboarding processes.
- Users find the **easy setup** of Jotform AI Agents simplifies onboarding and ongoing training for clients.
- Users highlight the **easy setup** of Jotform AI Agents, enabling quick onboarding and efficient client interaction.
- Users find Jotform AI Agents to be **extremely helpful** in streamlining tasks and enhancing productivity in various settings.
- Users value the **superior setup ease** of Jotform AI Agents, facilitating a smooth onboarding process and enhanced efficiency.

##### Cons

- Users find the **AI limitations** frustrating, with issues in flexibility and understanding user specifications effectively.
- Users find the AI's **limited capabilities** affect its flexibility and accuracy in executing workflows and understanding requests.
- Users express frustration with the **limited features** of Jotform AI Agents, hindering their ability to customize workflows effectively.
- Users find **inadequate AI features** in Jotform AI Agents, as it often hallucinates and misunderstands user requests.
- Users experience **poor understanding** from Jotform AI Agents, leading to frustration and confusion in interpreting queries and instructions.

#### What Are Recent G2 Reviews of Jotform AI Agents?

**["Seamless AI Agent Building with a User-Friendly UI"](https://www.g2.com/survey_responses/jotform-ai-agents-review-13368193)**

**Rating:** 5.0/5.0 stars

_— Ramesh R._

[Read full review](https://www.g2.com/survey_responses/jotform-ai-agents-review-13368193)

**["Simplifies App Development with Easy AI Features"](https://www.g2.com/survey_responses/jotform-ai-agents-review-13363233)**

**Rating:** 5.0/5.0 stars

_— John S._

[Read full review](https://www.g2.com/survey_responses/jotform-ai-agents-review-13363233)

### [Fin](https://www.g2.com/products/fin/reviews)

Fin is a single Customer Agent that can take on different roles, depending on what the conversation needs. Fin can handle sales, service, and more - all as part of one continuous experience for the customer. Key benefits of Fin AI Agent: - Automates complex tasks such as refunds, transaction disputes, and technical troubleshooting. - Easy to configure with a no-code experience that anyone on your team can manage. - Works with any helpdesk, including Salesforce, HubSpot, and Freshdesk – no migration required. - Affordable at scale with pricing starting at just $0.99 per outcome. - Provides complete visibility and control through tools to analyze, train, test, and deploy Fin across all channels. - Engages buyers as they explore your site, providing instant, relevant answers when intent is highest. - Moves prospects closer to a decision, answering questions about pricing and features, addressing objections, and matching solutions to their needs. - Closes opportunities by guiding qualified buyers to the right next step – booking meetings, starting trials, or handing off to sales with full context. How it works: Fin combines generative AI with deterministic rules to act just like your best human agents. You can give Fin detailed, step-by-step instructions, and it will follow them with speed and reliability – reducing time to resolution and improving customer satisfaction. Under the hood, Fin is powered by Fin APEX 1.0, the highest-performing, fastest model for customer service. Every layer is optimized for accuracy, speed, and reliability, so Fin can handle high volumes and complex queries with confidence. Proof of performance: - Fin resolves 67% of customer queries on average, with rates as high as 93% for some teams. - Trusted by 6,000+ customer service teams, including the world’s leading AI companies like Anthropic. - In independent tests, Fin consistently outperformed competitors, delivering higher resolution rates than Forethought, Decagon, and others. Ranked #1 AI Agent on G2, with the highest number of reviews.

**Average Rating:** 4.5/5.0

**Total Reviews:** 3,741

#### How Do G2 Users Rate Fin?

- **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.2/10)
- **Control:** 8.8/10 (Category avg: 8.8/10)
- **Analytics:** 8.7/10 (Category avg: 8.5/10)
- **Collection of information:** 8.8/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Fin?

- **Seller:** [Intercom, Inc.](https://www.g2.com/sellers/intercom-inc)
- **Company Website:** www.intercom.com
- **Year Founded:** 2011
- **HQ Location:** San Francisco, CA
- **Twitter:** @fin\_ai  
45,225 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c4ccbb923eea5ff058661d3cb8551a19d9d748d77ac398b352ccf53e3c08ea3f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ffin%2F&secure%5Burl_type%5D=linkedin_company_website)  
953 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Customer Success Manager, CEO
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 56% Small, 37% Medium

#### What Do G2 Reviewers Say About Fin?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **powerful query resolution** capabilities of Fin, highlighting its quick access to helpful resources.
- Users find Fin to be **incredibly easy to use** and appreciate its quick and efficient responses.
- Users appreciate Fin's **speed and reliability** in resolving queries, enjoying its intuitive UI and seamless integration.
- Users enjoy the **efficiency** of Fin, benefiting from seamless navigation and effective AI handling of customer queries.
- Users value the **quick and helpful customer support** from Intercom, enhancing their overall service experience and satisfaction.

##### Cons

- Users find the **missing features** in Fin, particularly for procedure visibility and conversation simulation, frustrating and limiting.
- Users find **AI limitations** in Fin, struggling with unique formats and providing unhelpful responses at times.
- Users express frustration with **limited features** in Fin, citing a need for better integration and simulation options.
- Users find the **learning curve challenging** , struggling with setup and the need for constant monitoring and attention.
- Users express frustration with **poor customer support** , citing long response times and inadequate assistance from agents.

#### What Are Recent G2 Reviews of Fin?

**["Flexible, powerful, and an integral part of our ecosystem"](https://www.g2.com/survey_responses/fin-review-13359480)**

**Rating:** 5.0/5.0 stars

_— Pierre G._

[Read full review](https://www.g2.com/survey_responses/fin-review-13359480)

**["Intercom Fin: Best-in-Class Chatbot with Smooth UX and Powerful Integrations"](https://www.g2.com/survey_responses/fin-review-13320267)**

**Rating:** 5.0/5.0 stars

_— Karan S._

[Read full review](https://www.g2.com/survey_responses/fin-review-13320267)

#### What Are G2 Users Discussing About Fin?

- [How is Intercom reshaping the landscape of customer communication and engagement?](https://www.g2.com/discussions/how-is-intercom-reshaping-the-landscape-of-customer-communication-and-engagement) - 1 comment
- [What is Intercom used for?](https://www.g2.com/discussions/what-is-intercom-used-for) - 3 comments
- [Does intercom have live chat?](https://www.g2.com/discussions/does-intercom-have-live-chat) - 2 comments
- [What is intercom app used for?](https://www.g2.com/discussions/what-is-intercom-app-used-for) - 1 comment
- [How does Intercom chat work?](https://www.g2.com/discussions/how-does-intercom-chat-work) - 1 comment

### [Tidio](https://www.g2.com/products/tidio/reviews)

Tidio is an all-in-one customer support software suite comprising (1) help desk, (2) live chat, (3) chatbot automation, and (4) AI agent features. Over 300,000 businesses across ecommerce, services, and tech use Tidio to streamline communication, resolve issues faster, and drive more sales. With Tidio, support teams can engage customers in real time via live chat, automate responses to FAQs with Flows (rules-based chatbots), and manage conversations from multiple channels like email, Messenger, Instagram, WhatsApp, and email in one unified dashboard. At the heart of the platform is Lyro, Tidio’s conversational AI agent and chatbot, capable of resolving up to 67% of common customer inquiries without human involvement. With a single click, Lyro starts using your company’s existing help content to provide accurate and brand-consistent responses without making up answers. When in doubt, the AI agent will hand over the ticket to your team, enhancing trust between users and your brand. Tidio empowers businesses to scale their support without overwhelming their teams. It reduces missed chats, shortens response times, and frees up agents to focus on complex issues. Start free and get 50 AI-powered conversations with Lyro. No credit card required. 💬 Live Chat • Real-Time Support – Engage with visitors instantly through a lightweight chat widget. • Live Typing Preview – See what users are typing before they hit send. • Canned Responses – Use pre-written replies for quick, consistent answers. • AI Reply Assistant – Enhance responses with GPT-4 suggestions. • User Management – Ban users by IP, view live visitor lists. • Chat Transcripts – Save or email conversation history. • Attachments – Support for sending files (images, docs, videos). ⚙️ Flows (Chatbot Automation) • Visual Automation Builder – No-code drag & drop builder for custom flows. • Pre-designed Templates – 40+ templates designed for eCommerce. • Data Collection – Auto-capture contact info and feedback. • Abandoned Cart Recovery – Send timed offers/discounts. • Third-Party Integrations – Sync data with external tools and platforms. 🤖 Lyro (AI Agent) • Conversational AI – Automatically resolve up to 70% of questions. • Product Recommendations – Suggest items based on Shopify product data. • Multichannel Support – Works across live chat, WhatsApp, Instagram, Messenger. • Multilingual Capabilities – Respond in English, Spanish, French, Portuguese, German. • Analytics – Review AI performance and conversation stats. 🛒 Order Management (for Shopify) • Cart Preview – See what's in the customer's cart in real time. • Order History Access – View past orders for personalized help. • Direct Product Recommendations – Suggest products inside the chat. • Order Management – Cancel, update, or refund orders via chat. • Discount Offering – Share coupon codes live in conversation. 🎫 Ticketing System • Unified Ticket Creation – Convert emails/chats into support tickets. • Tagging and Prioritization – Organize and prioritize tasks. • Operator Tracking – Know who’s assigned to what. • Advanced Filtering – Quickly sort through tickets. • Spam Management – Auto-detect and filter irrelevant messages. 📡 Communication Channels Manage all in one dashboard: • Live Chat – Real-time website conversations. • Email – Integrate multiple inboxes. • Instagram – Reply to DMs and reactions. • Messenger – Chat with Facebook users. 🎨 Customization • Branding – Match chat widget to your site's look & feel. • Visibility Settings – Customize widget display by time/device. • Offline Messaging – Capture leads when you're offline. 📊 Analytics • Performance Monitoring – Track response times, satisfaction, missed chats. • Team Insights – Evaluate individual/team productivity. • Flow Analysis – Optimize automations based on performance data. 🔒 Privacy & Compliance • SOC 2 Type 2 • GDPR • CCPA • EU-US DPF • CPRA • AI Pact

**Average Rating:** 4.6/5.0

**Total Reviews:** 1,898

#### G2 Deal: Get 15% off any paid plan after signing up for a 7 day free trial

Tidio combines live chat and chatbot tools to help you connect with your customers and generate more sales with outstanding instant support.

**Price:** ~~$25-54/month~~ → $21-46/month

[View this exclusive G2 deal](https://www.g2.com/deals/offers/6185ae91-8036-4e02-97b8-0b135e8d5ce0?source=categories)

#### How Do G2 Users Rate Tidio?

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.2/10)
- **Control:** 8.8/10 (Category avg: 8.8/10)
- **Analytics:** 8.7/10 (Category avg: 8.5/10)
- **Collection of information:** 8.9/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Tidio?

- **Seller:** [Tidio](https://www.g2.com/sellers/tidio)
- **Company Website:** www.tidio.com
- **Year Founded:** 2013
- **HQ Location:** San Francisco, California
- **Twitter:** @tidiocx  
1,306 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b2a83a78e0bc36b2aeb648b49343637659cf7ed06e7b3c547dd0700227f35904&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3343461%2F&secure%5Burl_type%5D=linkedin_company_website)  
177 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Owner, CEO
- **Top Industries:** Retail, Marketing and Advertising
- **Company Size:** 90% Small, 9% Medium

#### What Do G2 Reviewers Say About Tidio?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Tidio's **ease of use** exceptional, enhancing communication with customers effectively and effortlessly.
- Users appreciate Tidio for its **immediate customer support** , enhancing engagement and satisfaction in service delivery.
- Users value the **efficient AI chatbots** of Tidio, ensuring quick customer responses and smooth communication.
- Users find Tidio's **easy setup** incredibly helpful, enabling a smooth start and efficient configuration.
- Users appreciate Tidio's **real-time answers and easy setup** , enhancing customer engagement and overall experience dramatically.

##### Cons

- Users find Tidio **expensive** , especially for freelancers seeking customizable pricing and features to fit their needs.
- Users find the **missing features** in Tidio, such as geolocation, limiting its affordability and usability across plans.
- Users find the **limited customization options** frustrating, wishing for more control over chat features and workflows.
- Users find Tidio's **pricing model expensive** , suggesting a need for more affordable options for small businesses.
- Users desire **more features** from Tidio, such as additional styles, mobile capabilities, and editing options for chat responses.

#### What Are Recent G2 Reviews of Tidio?

**["Efficient Customer Engagement, Easy Setup"](https://www.g2.com/survey_responses/tidio-review-13183557)**

**Rating:** 4.5/5.0 stars

_— Ambrish R._

[Read full review](https://www.g2.com/survey_responses/tidio-review-13183557)

**["Best live-chat I've ever used."](https://www.g2.com/survey_responses/tidio-review-7071239)**

**Rating:** 5.0/5.0 stars

_— Maksim E._

[Read full review](https://www.g2.com/survey_responses/tidio-review-7071239)

#### What Are G2 Users Discussing About Tidio?

- [How can I set up and optimize chatbots in Tidio for my e-commerce site?](https://www.g2.com/discussions/how-can-i-set-up-and-optimize-chatbots-in-tidio-for-my-e-commerce-site) - 3 comments
- [What is Tidio used for?](https://www.g2.com/discussions/what-is-tidio-used-for) - 4 comments, 1 upvote
- [How do I uninstall Tidio?](https://www.g2.com/discussions/how-do-i-uninstall-tidio) - 1 comment
- [Is Tidio safe?](https://www.g2.com/discussions/is-tidio-safe) - 7 comments
- [How do you use Tidio?](https://www.g2.com/discussions/how-do-you-use-tidio) - 2 comments

### [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews)

"Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—from self-service to agents and admins—improving efficiency at scale. Zendesk equips agents with tools, insights, and context to deliver personalized service across all channels, including social messaging, phone, and email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1800+ apps under one platform. Zendesk QA uses AI to evaluate and improve agent performance, while Workforce Management optimizes scheduling and productivity to ensure readiness during peak times. The solution is easy to implement and adjust without needing IT or developers. Zendesk’s mission is to simplify business complexity and enable meaningful customer connections for companies of all sizes. Serving 130K+ global brands in 30+ languages, Zendesk is headquartered in San Francisco with offices worldwide."

**Average Rating:** 4.3/5.0

**Total Reviews:** 6,697

#### G2 Deal: Experience the power of Zendesk with a free trial

Start your free trial of the leading AI-powered customer experience platform chosen by 100,000+ users. Whether you’re a small business looking to streamline customer service tickets or an enterprise-grade business that needs support software designed to scale as you grow, Zendesk is your solution.

**Price:** ~~$19 per agent/month~~ → $0 for 14 days

[View this exclusive G2 deal](https://www.g2.com/deals/offers/957f2ca8-fa9e-48a0-8228-b481fff24008?source=categories)

#### How Do G2 Users Rate Zendesk for Customer Service?

- **Has the product been a good partner in doing business?:** 8.4/10 (Category avg: 9.2/10)
- **Control:** 8.1/10 (Category avg: 8.8/10)
- **Analytics:** 8.2/10 (Category avg: 8.5/10)
- **Collection of information:** 8.4/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Zendesk for Customer Service?

- **Seller:** [Zendesk](https://www.g2.com/sellers/zendesk)
- **Company Website:** www.zendesk.com
- **Year Founded:** 2007
- **HQ Location:** San Francisco, CA
- **Twitter:** @Zendesk  
102,672 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=511eeaf2c0ddc5065caaef5bb8b6d60bcc6b89740bd82db40e2e197c6eced9e2&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F418095%2F&secure%5Burl_type%5D=linkedin_company_website)  
7,302 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Customer Success Manager, CEO
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 45% Medium, 40% Small

#### What Do G2 Reviewers Say About Zendesk for Customer Service?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** with Zendesk, benefiting from organized workflows and seamless functionality.
- Users value the **centralized communication and automation features** of Zendesk, enhancing efficiency and personalized support.
- Users value the **efficient organization and speedy responses** facilitated by Zendesk's centralized customer support system.
- Users find Zendesk's **ease of use** invaluable, appreciating its intuitive interface and efficient task management.
- Users benefit from the **easy management of support tickets** in Zendesk, enhancing collaboration and efficiency.

##### Cons

- Users find Zendesk lacking in **missing features** , like customizable ticket statuses and commenting options for agents.
- Users find the **limited features** of Zendesk frustrating, leading to complex workarounds and time-consuming setups.
- Users find the **learning curve steep** due to advanced features, making setup and customization challenging for non-experts.
- Users find **limited customization** in Zendesk, requiring significant time and effort to achieve desired setups and configurations.
- Users find Zendesk's **complexity** overwhelming for beginners, with a steep learning curve for advanced features and reports.

#### What Are Recent G2 Reviews of Zendesk for Customer Service?

**["Support tickets stopped quietly missing our response time promises"](https://www.g2.com/survey_responses/zendesk-for-customer-service-review-13367048)**

**Rating:** 4.0/5.0 stars

_— John N._

[Read full review](https://www.g2.com/survey_responses/zendesk-for-customer-service-review-13367048)

**["Zendesk: Great Ticketing Software"](https://www.g2.com/survey_responses/zendesk-for-customer-service-review-13342632)**

**Rating:** 4.5/5.0 stars

_— Rolando F._

[Read full review](https://www.g2.com/survey_responses/zendesk-for-customer-service-review-13342632)

#### What Are G2 Users Discussing About Zendesk for Customer Service?

- [How is Zendesk Support Suite transforming the customer service experience in various industries?](https://www.g2.com/discussions/how-is-zendesk-support-suite-transforming-the-customer-service-experience-in-various-industries) - 6 comments, 4 upvotes
- [What is Zendesk Support Suite used for?](https://www.g2.com/discussions/what-is-zendesk-support-suite-used-for) - 3 comments, 2 upvotes
- [Is there a free version of Zendesk?](https://www.g2.com/discussions/is-there-a-free-version-of-zendesk) - 7 comments, 1 upvote
- [Is zendesk any good?](https://www.g2.com/discussions/is-zendesk-any-good) - 8 comments, 1 upvote
- [What can you do with Zendesk?](https://www.g2.com/discussions/what-can-you-do-with-zendesk) - 3 comments, 3 upvotes

### [Podium](https://www.g2.com/products/podium/reviews)

Podium builds the AI Employees that power local businesses. Trusted by 60,000+ businesses across Automotive, Home Services, Aesthetics, and Retail, Podium's AI Employees increase lead conversion by 45% and generate 30% more revenue, without adding headcount. Podium is purpose-built for the industries we serve: Automotive: Podium turns every lead into a test drive or service appointment and searches for more opportunities in your database. Used by over 6,000 auto dealerships, Jerry, our AI employee, drives revenue through Sales AI, Service AI and Voice AI for fixed ops, with direct integrations to Reynolds & Reynolds, VinSolutions, CDK, Tekion, Dealertrack, Dealervault, Dealersocket, X-time and every other major CRM, DMS and scheduling system Home Services: Podium is the AI Operating System for HVAC, plumbing, electrical, and garage door contractors: Podium FSM, scheduling, memberships, and payments all in one platform. Larry, our AI employee, answers every call, books jobs directly onto the dispatch board, and follows up until the invoice is paid. Aesthetics: Podium is the AI Operating System for aesthetics: Podium EMR, patient communications, and marketing all in one platform. Avery, our AI front desk, responds to every lead, books appointments directly onto your calendar, and handles after-hours inquiries. Retail: Podium is the AI-powered communication, reviews, and payments platform for furniture, appliance, jewelry, and mattress retailers. Podium's AI Employee responds to every lead in under 60 seconds, 24/7. Since our founding in 2014, Podium has deployed thousands of AI Employees and become the system that drives growth and efficiency for local businesses. Podium has been recognized for Best AI Implementation by Inc. Magazine, highlighted by OpenAI for building revenue-driving AI Agents for local business, and awarded #1 AI Agent for Business Operations by G2.

**Average Rating:** 4.5/5.0

**Total Reviews:** 2,027

#### How Do G2 Users Rate Podium?

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.2/10)
- **Control:** 8.4/10 (Category avg: 8.8/10)
- **Analytics:** 8.4/10 (Category avg: 8.5/10)
- **Collection of information:** 8.9/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Podium?

- **Seller:** [Podium](https://www.g2.com/sellers/podium)
- **Company Website:** www.podium.com
- **Year Founded:** 2014
- **HQ Location:** Lehi, UT
- **Twitter:** @PodiumHQ  
4,178 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=69a2d95c333ec35bbf2027bf2b49f38aee41da678beec29147a1777113f278c7&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F9203219%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,569 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Owner, General Manager
- **Top Industries:** Automotive, Retail
- **Company Size:** 60% Small, 35% Medium

#### What Do G2 Reviewers Say About Podium?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Podium's **ease of use** and intuitive design to significantly enhance their business operations and efficiency.
- Users appreciate Podium for its **user-friendly interface** and effective communication features that enhance business operations.
- Users highly value Podium's **unified communication** , seamlessly integrating multiple messaging platforms for streamlined customer engagement.
- Users love the **easy communication** with customers via Podium, enhancing real-time interactions and improving service insights.
- Users rave about the **fantastic customer support** from Podium, enhancing business operations and satisfaction significantly.

##### Cons

- Users find **messaging issues** with Podium, struggling to manage a high volume of inquiries effectively.
- Users express concern over **missing features** in Podium, hindering effective service management and customer engagement.
- Users find Podium's **limited features** challenging, particularly with tracking messages and lack of integration options.
- Users find Podium's pricing to be **excessive** , deterring small businesses from fully utilizing the platform.
- Users report **poor customer support** , facing aggressive practices and frustrating cancellation processes that sour their experience.

#### What Are Recent G2 Reviews of Podium?

**["Fees less like a review collection tool and more like a digital front desk"](https://www.g2.com/survey_responses/podium-review-12877946)**

**Rating:** 4.0/5.0 stars

_— Neelakshi S._

[Read full review](https://www.g2.com/survey_responses/podium-review-12877946)

**["Podium Transformed Our Agency Communication with Seamless on Demand Integrations"](https://www.g2.com/survey_responses/podium-review-12909019)**

**Rating:** 5.0/5.0 stars

_— Kenya A._

[Read full review](https://www.g2.com/survey_responses/podium-review-12909019)

#### What Are G2 Users Discussing About Podium?

- [Is podium a CRM?](https://www.g2.com/discussions/is-podium-a-crm) - 2 comments
- [What does the company podium do?](https://www.g2.com/discussions/what-does-the-company-podium-do) - 2 comments
- [What is podium app?](https://www.g2.com/discussions/what-is-podium-app)

### [Wati](https://www.g2.com/products/wati/reviews)

Wati is an agentic customer engagement platform that transforms conversations into revenue across marketing, sales, and support. By uniting AI agents and human teams across WhatsApp, Instagram, RCS, voice, and web chat, Wati unlocks growth via meaningful interactions while the Wati AI Copilot supercharges your team's productivity. Trusted by over 16,000 customers across 190+ countries, Wati simplifies complex operations and business conversations with a unified inbox, no-code automation, and our intelligent AI layer, Astra. Proudly backed by Tiger Global, Sequoia Capital, DST Global, and Shopify, and recognised as a Premium Partner of Meta and Google. Wati, the Agentic Customer Engagement Platform for Revenue Growth. © Wati 2026. Clare.ai Limited. GDPR Compliant. ISO/IEC 27001 Certified. SOC 2 Compliant.

**Average Rating:** 4.6/5.0

**Total Reviews:** 486

#### How Do G2 Users Rate Wati?

- **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.2/10)
- **Control:** 8.8/10 (Category avg: 8.8/10)
- **Analytics:** 8.0/10 (Category avg: 8.5/10)
- **Collection of information:** 8.6/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Wati?

- **Seller:** [Wati](https://www.g2.com/sellers/wati-4020a7cd-92a3-4b52-ae1c-627179ab724d)
- **Company Website:** www.wati.io
- **Year Founded:** 2020
- **HQ Location:** Hong Kong, HK
- **Twitter:** @Wati\_io  
594 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3147d0bef91867ed28b29e70ff9d5b5888011d177ee5fb3d3cd74c3010ac757e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fwatiglobal%2F&secure%5Burl_type%5D=linkedin_company_website)  
275 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Founder, CEO
- **Top Industries:** Education Management, Information Technology and Services
- **Company Size:** 72% Small, 20% Medium

#### What Do G2 Reviewers Say About Wati?

_AI-generated summary from verified user reviews_

##### Pros

- Users commend the **ease of use** of WATI, appreciating its intuitive design and comprehensive support for automation.
- Users appreciate the **effortless automation** of WATI, which enhances efficiency and communication across diverse industries.
- Users commend Wati for its **exceptional customer support** , highlighting the helpfulness and patience of the technical team.
- Users value WATI's **ease of use and powerful automation features** , making it ideal for startups and efficient communication.
- Users praise the **easy setup** of WATI, making integration with WhatsApp Business seamless for teams.

##### Cons

- Users note that WATI can become **expensive due to hidden charges** and high fees for frequent messaging.
- Users find the **cost burdensome** , particularly for smaller businesses and non-profit organizations struggling with pricing.
- Users desire more **missing features** like dark mode, immediate unblocking, AI capabilities, and internal notes for better functionality.
- Users highlight **pricing issues** that may hinder smaller businesses and non-profits from effectively utilizing Wati.
- Users experience **messaging issues** with Wati, including delivery failures and limitations from WhatsApp API restrictions.

#### What Are Recent G2 Reviews of Wati?

**["Game-Changing WhatsApp Automation for Meta Ad Lead Follow-Up"](https://www.g2.com/survey_responses/wati-review-13092376)**

**Rating:** 4.5/5.0 stars

_— Shivam P._

[Read full review](https://www.g2.com/survey_responses/wati-review-13092376)

**Rating:** 4.5/5.0 stars

_— Carlos C._

[Read full review](https://www.g2.com/survey_responses/wati-review-12724379)

#### What Are G2 Users Discussing About Wati?

- [What is WATI used for?](https://www.g2.com/discussions/what-is-wati-used-for) - 3 comments

### [Smartsupp](https://www.g2.com/products/smartsupp/reviews)

Smartsupp helps businesses grow online sales with advanced AI Shopping Assistants, live chat, multichannel solution and automated workflows. We offer everything you need to grow your online sales: an easy-to-use platform powered with AI, chatbots with various skills and templates, live chat... and much much more you can use to engage your visitors at the right time and convert them into loyal customers in no time. Smartsupp is one of the leading and most trusted chat and chatbot solutions in the world, currently helping over 100,000 webshops and websites.

**Average Rating:** 4.7/5.0

**Total Reviews:** 967

#### How Do G2 Users Rate Smartsupp?

- **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.2/10)
- **Control:** 8.7/10 (Category avg: 8.8/10)
- **Analytics:** 8.6/10 (Category avg: 8.5/10)
- **Collection of information:** 8.7/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Smartsupp?

- **Seller:** [Smartsupp](https://www.g2.com/sellers/smartsupp)
- **Year Founded:** 2013
- **HQ Location:** Brno, South Moravia
- **Twitter:** @SmartsuppCOM  
441 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=51ac950f8182cc23422a3d00e7f6588c5baf7de60923531f6be2f1962112a290&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F5005135%2F&secure%5Burl_type%5D=linkedin_company_website)  
34 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** CEO, Owner
- **Top Industries:** Retail, Apparel & Fashion
- **Company Size:** 96% Small, 3% Medium

#### What Do G2 Reviewers Say About Smartsupp?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise the **ease of use** of Smartsupp, enhancing communication and customer support effortlessly.
- Users value the **easy setup** of Smartsupp, finding quick implementation and helpful tutorials for seamless integration.
- Users find Smartsupp's **helpful automation features** enhance customer support efficiency and improve engagement from the start.
- Users love the **real-time visitor notifications** of Smartsupp, appreciating its multi-device support and ease of use.
- Users appreciate the **intuitive interface** of Smartsupp, which simplifies setup and enhances user experience seamlessly.

##### Cons

- Users find Smartsupp **expensive** for small businesses, suggesting a need for more affordable subscription options.
- Users feel the **subscription cost is too high** and suggest the need for more payment options for convenience.
- Users find the **AI limitations** restrictive, needing manual input for the chatbot to effectively learn website content.
- Users highlight the **missing features** of Smartsupp, including limited integrations and slow customer switching.
- Users face challenges with **chat management** , including message editing issues and inadequate support communication.

#### What Are Recent G2 Reviews of Smartsupp?

**["Smartsupp’s All-in-One Live Chat, Chatbots, and Visitor Tracking Boosts Conversions"](https://www.g2.com/survey_responses/smartsupp-review-12542937)**

**Rating:** 5.0/5.0 stars

_— Andrea P._

[Read full review](https://www.g2.com/survey_responses/smartsupp-review-12542937)

**["Automates Customer Q&A Seamlessly, Even When You’re Offline"](https://www.g2.com/survey_responses/smartsupp-review-13287063)**

**Rating:** 5.0/5.0 stars

_— Halverstone B._

[Read full review](https://www.g2.com/survey_responses/smartsupp-review-13287063)

#### What Are G2 Users Discussing About Smartsupp?

- [What is Smartsupp used for?](https://www.g2.com/discussions/what-is-smartsupp-used-for)

### [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews)

Genesys Cloud CX® is an AI-Powered Experience Orchestration solution that enables organizations to coordinate customer and employee interactions across every touchpoint. By connecting data, systems and workflows in real time, it helps businesses deliver more consistent, personalized experiences that improve loyalty, efficiency and overall business outcomes. The solution brings together AI; voice and digital engagement; intelligent routing and automation; workforce engagement management; and end-to-end journey orchestration in a single, unified cloud solution. Its open, flexible architecture allows organizations to integrate easily with existing systems, reducing complexity while creating a more connected experience across channels and enabling innovation without disruption. Organizations use Genesys Cloud CX to accelerate time to value through rapid deployment and easy-to-deploy capabilities, while reducing cost to serve with AI-driven automation. Real-time personalization and context-aware interactions help improve customer satisfaction, while native AI capabilities enhance agent productivity, streamline workflows and support faster, more informed decision-making. A unified data layer provides real-time insights and ensures seamless experiences across channels, eliminating silos and improving visibility across operations. Built-in AI governance supports secure, compliant and explainable adoption, which is especially important for regulated industries. Designed for enterprise scale, the platform delivers high availability, stability and security, with the scalability and flexibility to support global operations and evolving business needs while maintaining resilience. Genesys Cloud CX is widely used by organizations of all sizes to orchestrate personalized customer experiences at scale, improve efficiency, simplify the technology stack and drive measurable ROI.

**Average Rating:** 4.4/5.0

**Total Reviews:** 1,468

#### How Do G2 Users Rate Genesys Cloud CX?

- **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 9.2/10)
- **Control:** 8.8/10 (Category avg: 8.8/10)
- **Analytics:** 8.6/10 (Category avg: 8.5/10)
- **Collection of information:** 8.7/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Genesys Cloud CX?

- **Seller:** [Genesys](https://www.g2.com/sellers/genesys)
- **Company Website:** www.genesys.com
- **Year Founded:** 1990
- **HQ Location:** Menlo Park, CA
- **Twitter:** @Genesys  
32,180 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3547218b0d552bcecdf111c8d197252c4dce8c2ddc2ffe5bceabde22115e5fc1&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F601919%2F&secure%5Burl_type%5D=linkedin_company_website)  
8,569 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Case Advocate, Manager
- **Top Industries:** Information Technology and Services, Financial Services
- **Company Size:** 45% Medium, 40% Large

#### What Do G2 Reviewers Say About Genesys Cloud CX?

_AI-generated summary from verified user reviews_

##### Pros

- Users commend the **ease of use** of Genesys Cloud CX, enabling seamless access and improved operational agility.
- Users value the **continuous innovation** and responsive improvements of Genesys Cloud CX, enhancing operational efficiency and customer satisfaction.
- Users value the **reliability** of Genesys Cloud CX, as it enhances business continuity and customer engagement effectively.
- Users value the **efficiency** of Genesys Cloud CX, enhancing agility and simplifying operations to meet modern demands.
- Users value the **customization options** in Genesys Cloud CX, enhancing their unique routing and call flow needs.

##### Cons

- Users note the **limited features** of Genesys Cloud CX, leading to extra costs and complications for advanced needs.
- Users find some **missing features** in Genesys Cloud CX, hindering their ability to fully utilize the system's capabilities.
- Users find Genesys Cloud CX to have a bit of a **complex interface** , which can overwhelm new users and hinder navigation.
- Users are frustrated with **inadequate reporting** in Genesys Cloud CX, citing limitations and clunky functionality compared to alternatives.
- Users find the **learning curve steep** with Genesys Cloud CX, making navigation and feature access challenging initially.

#### What Are Recent G2 Reviews of Genesys Cloud CX?

**["Centralized Omnichannel Power with Insightful Real-Time Reporting"](https://www.g2.com/survey_responses/genesys-cloud-cx-review-13150184)**

**Rating:** 5.0/5.0 stars

_— Verified User in Information Technology and Services_

[Read full review](https://www.g2.com/survey_responses/genesys-cloud-cx-review-13150184)

**["Effortless Setup, Powerful Integrations"](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12997137)**

**Rating:** 5.0/5.0 stars

_— Lucas A._

[Read full review](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12997137)

#### What Are G2 Users Discussing About Genesys Cloud CX?

- [What is Genesys Cloud CX used for?](https://www.g2.com/discussions/what-is-genesys-cloud-cx-used-for) - 3 comments, 2 upvotes
- [What kind of software is zendesk?](https://www.g2.com/discussions/what-kind-of-software-is-zendesk) - 2 comments
- [What are the 4 most important benefits of Active Directory?](https://www.g2.com/discussions/what-are-the-4-most-important-benefits-of-active-directory) - 1 comment
- [What does Genesys Cloud For Salesforce do?](https://www.g2.com/discussions/what-does-genesys-cloud-for-salesforce-do) - 2 comments
- [Does Genesys integrate with Salesforce?](https://www.g2.com/discussions/purecloud-for-salesforce-does-genesys-integrate-with-salesforce)

### [Birdeye](https://www.g2.com/products/birdeye/reviews)

Birdeye builds AI agents for multi-location brands — trusted by the largest enterprise brands globally, including Sutter Health, Aspen Dental, Sun Auto and Caesars Entertainment. We give you AI coworkers at every location — for marketing, operations, and customer experience — that do the jobs your business needs done by employing multiple agents that work together to win AI visibility, convert demand, and deliver a consistent customer experience. AI Coworkers → Do the Jobs Jay (marketing), Robin (operations), and Myna (customer experience) own the work across your locations — from AI search visibility, reviews, listings, and social, to front desk and appointment booking, to surveys, ticketing, and insights. You're not buying features. You're adding AI staff to every location. So the work gets done at every location — without stretching your team thinner. Agents → Do the Work Each coworker employs multiple agents that work together to complete a job. The way those agents work is what makes us different. Most software tells you what's happening; our agents decide what to do — and do it, with your approval. They consolidate every signal across every location, whether it lives in Birdeye or one of your 3,000+ integrations; reason with your brand voice and industry context; and act — together — to drive the outcome. So one review, one campaign, one missed call becomes a finished outcome, not a task sitting in a dashboard. Enterprise-Ready → Built for Scale SSO, audit logging, HIPAA, SOC 2, and GDPR. Role-based access, tiered approvals, and location-level reporting give corporate and local teams the control they need. So you stay in control while AI handles execution across hundreds of locations. With teams across the U.S., U.K., Australia, and India, Birdeye is redefining how enterprises win locally at scale.

**Average Rating:** 4.7/5.0

**Total Reviews:** 4,077

#### How Do G2 Users Rate Birdeye?

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.2/10)
- **Control:** 8.7/10 (Category avg: 8.8/10)
- **Analytics:** 8.8/10 (Category avg: 8.5/10)
- **Collection of information:** 8.9/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Birdeye?

- **Seller:** [Birdeye](https://www.g2.com/sellers/birdeye)
- **Company Website:** www.birdeye.com
- **Year Founded:** 2012
- **HQ Location:** Palo Alto, CA
- **Twitter:** @BirdEye\_  
5,232 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=97d4071e3de7fd002a6d125d6f043e9a3aa1186c59d8ddbd5983a7913f96581e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2837064%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,442 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Owner, Marketing Manager
- **Top Industries:** Hospital & Health Care, Real Estate
- **Company Size:** 47% Small, 34% Medium

#### What Do G2 Reviewers Say About Birdeye?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **ease of use** of Birdeye, appreciating its intuitive navigation and efficient support team.
- Users appreciate the **efficiency in managing reviews** with Birdeye, making feedback response quick and streamlined.
- Users appreciate the **efficiency in review management** offered by Birdeye, streamlining customer feedback in one platform.
- Users appreciate the **fast and responsive customer support** provided by Birdeye, enhancing their overall experience.
- Users appreciate the **centralized platform** of Birdeye, simplifying patient engagement and reputation management efficiently.

##### Cons

- Users feel the lack of **missing features** limits Birdeye's potential, wishing for more reports and integrations.
- Users notice the **need for improvement in the AI chatbot** , as it struggles with complex queries and implementation issues.
- Users find the **dashboard challenging to navigate** , especially when managing multiple locations and utilizing the search function.
- Users note that Birdeye has **limited features** for review management, impacting the effectiveness of customer interactions.
- Users experience a noticeable **learning curve** with Birdeye, especially when navigating its features initially.

#### What Are Recent G2 Reviews of Birdeye?

**["Great Product for Reviews Online Presence"](https://www.g2.com/survey_responses/birdeye-review-10224463)**

**Rating:** 5.0/5.0 stars

_— Taylor P._

[Read full review](https://www.g2.com/survey_responses/birdeye-review-10224463)

**["As Birdeye expands products we have greater retention!"](https://www.g2.com/survey_responses/birdeye-review-306347)**

**Rating:** 5.0/5.0 stars

_— JR P._

[Read full review](https://www.g2.com/survey_responses/birdeye-review-306347)

#### What Are G2 Users Discussing About Birdeye?

- [What makes Birdeye a preferred tool for businesses looking to improve their online reputation and customer feedback management?](https://www.g2.com/discussions/what-makes-birdeye-a-preferred-tool-for-businesses-looking-to-improve-their-online-reputation-and-customer-feedback-management) - 1 comment
- [What is Birdeye used for?](https://www.g2.com/discussions/what-is-birdeye-used-for) - 1 comment
- [Are BirdEye reviews fake?](https://www.g2.com/discussions/are-birdeye-reviews-fake) - 3 comments
- [How much is BirdEye monthly?](https://www.g2.com/discussions/how-much-is-birdeye-monthly) - 1 comment
- [What does BirdEye cost?](https://www.g2.com/discussions/what-does-birdeye-cost) - 1 comment

### [Qualified](https://www.g2.com/products/qualified/reviews)

Qualified is the Agentic Marketing platform for B2B companies around the world. Headquartered in San Francisco, Qualified is built to modernize and maximize inbound pipeline generation with Piper the AI SDR Agent. Piper autonomously engages website visitors, captures leads, and converts them into pipeline with zero human intervention. With Piper, Qualified is transforming pipeline generation as we know it today. Your website is the front door to your business and the pinnacle of pipeline generation, but what happens when interested buyers want to learn more? They submit a web form and move on. Those leads get added to a queue for an inbound Sales Development Rep (SDR) to follow up with and nurture to pipeline for your sales team. How long does it take for an inbound lead to hear back? It can take hours, if not days. In the world of sales and marketing, speed is crucial as 78% of buyers go with the vendor that responds to them first. The problem is it's impossible to respond quickly with the current process because it's painfully manual, time intensive, and it relies on limited human capacity. But it doesn’t have to be this way. In the age of AI, we can put pipeline generation on autopilot. Meet Piper the AI SDR Agent. She operates across your entire inbound motion and works tirelessly to convert qualified buyers into pipeline, 24x7. Piper knows everything about your buyers. She profiles every website visitor to understand whether they're qualified and where they are in the buying journey then works toward her conversion goals. Piper also turns every touchpoint on your website into an opportunity for conversion with live chat, meeting booking, and personalized marketing offers. What's more, Piper works the inbox to send fast, personalized follow up and nurture emails to each and every lead. Hundreds of the world’s leading brands—including Crunchbase, Demandbase, Greenhouse, Plaid, and Suse—have hired Piper the AI SDR Agent to grow their inbound pipeline and are seeing real tangible business results.

**Average Rating:** 4.9/5.0

**Total Reviews:** 1,539

#### How Do G2 Users Rate Qualified?

- **Has the product been a good partner in doing business?:** 9.9/10 (Category avg: 9.2/10)
- **Control:** 9.5/10 (Category avg: 8.8/10)
- **Analytics:** 9.3/10 (Category avg: 8.5/10)
- **Collection of information:** 9.5/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Qualified?

- **Seller:** [Salesforce](https://www.g2.com/sellers/salesforce)
- **Company Website:** www.salesforce.com
- **Year Founded:** 1999
- **HQ Location:** San Francisco, CA
- **Twitter:** @salesforce  
579,511 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c04f36289ca03aeff007197f1d9e74e925e328ed6bcfaff98911c78b3ab382f7&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3185%2F&secure%5Burl_type%5D=linkedin_company_website)  
83,223 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Marketing Operations Manager, Sales Development Representative
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 67% Medium, 21% Large

#### What Do G2 Reviewers Say About Qualified?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **excellent and responsive customer support** from Qualified, ensuring smooth implementation and ongoing assistance.
- Users value the **excellent support** from Qualified, enhancing their experience and facilitating smooth integrations and migrations.
- Users value the **seamless data integration** of Qualified, enhancing real-time engagement and optimizing website conversions effectively.
- Users find Qualified to be **exceptionally easy to use** , with seamless integration and effective tools enhancing their experience.
- Users value the **exceptional customer service** from Qualified, noting responsiveness and personalized support throughout their experience.

##### Cons

- Users find the **learning curve steep** due to non-intuitive reporting and dashboard features, affecting overall usability.
- Users note the **missing features** in Qualified, making it difficult to extract insights and accomplish tasks efficiently.
- Users face a **steep learning curve** with Qualified, requiring time and support to fully utilize its features.
- Users desire more **customization options** in Qualified, particularly for graphic elements and dialogue flow management.
- Users find the **complexity** of Qualified's setup and management can be cumbersome without proper guidance and support.

#### What Are Recent G2 Reviews of Qualified?

**["Outstanding Partnership and 24/7 AI SDR That Accelerates Time-to-Value"](https://www.g2.com/survey_responses/qualified-review-13191342)**

**Rating:** 5.0/5.0 stars

_— David B._

[Read full review](https://www.g2.com/survey_responses/qualified-review-13191342)

**["The best tech vendor we've ever implemented. Instant engagement, better meetings, phenomenal support"](https://www.g2.com/survey_responses/qualified-review-13193222)**

**Rating:** 5.0/5.0 stars

_— Layne P._

[Read full review](https://www.g2.com/survey_responses/qualified-review-13193222)

#### What Are G2 Users Discussing About Qualified?

- [What is Qualified used for?](https://www.g2.com/discussions/what-is-qualified-used-for)
- [What skills does a software developer need in 2020?](https://www.g2.com/discussions/what-skills-does-a-software-developer-need-in-2020)
- [What qualities do you need to be a software developer?](https://www.g2.com/discussions/what-qualities-do-you-need-to-be-a-software-developer)
- [What is qualified io?](https://www.g2.com/discussions/what-is-qualified-io)

### [SendPulse](https://www.g2.com/products/sendpulse/reviews)

SendPulse is an all-in-one marketing automation platform designed to help you streamline your sales and marketing efforts from start to finish and scale your business. SendPulse features include: - bulk email and SMS service; - sales pipeline automation; - transactional emails; - Facebook Messenger, Instagram, Telegram, and WhatsApp chatbot builder; - web push notification service; - website builder; - live chat builder; - CRM system; - online course builder and LMS. No matter which SendPulse service you choose to work with, it will feature our platform's core components: intuitive, no-code interface; user-friendly drag-and-drop builder with extensive customization options; seamless integration of individual services within the platform; and advanced marketing and sales automation capabilities. You can seamlessly combine all services into a unified system to create automated sales pipelines. SendPulse’s online course builder integrates various marketing and sales automation tools, allowing you to effortlessly engage new students, nurture relationships with your existing audience, and effectively monetize your expertise. SendPulse is always available on your smartphone, enabling you to launch marketing campaigns, interact with your chatbot subscribers, and manage your audience from anywhere. Online courses created with SendPulse's course builder are also accessible on mobile devices. Education by SendPulse is a user-friendly app that allows students to create and edit their profiles, enroll in courses, track their learning progress, and communicate with instructors. You only need a smartphone or tablet to register, create a student account, and successfully start and complete your training. SendPulse offers a wide range of comprehensive, seamlessly integrated marketing solutions. Our core objective is to optimize marketers’ and business owners’ workflows and empower them to drive company growth through more efficient sales and marketing processes. With SendPulse, you can efficiently: - Build and segment your audience. - Manage all your sales and marketing activities from a single platform. - Track and analyze the effectiveness of your deals. - Make data-driven decisions based on actionable insights. - Boost your sales through personalized messaging tailored to subscribers across every stage of your sales funnel. SendPulse offers unlimited email campaigns, 24/7 live support, exceptional deliverability, and detailed reporting on every pricing plan. Our free plan includes 15,000 emails per month, while paid subscriptions start at just $9.85 per month.

**Average Rating:** 4.6/5.0

**Total Reviews:** 687

#### How Do G2 Users Rate SendPulse?

- **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.2/10)
- **Control:** 8.7/10 (Category avg: 8.8/10)
- **Analytics:** 8.6/10 (Category avg: 8.5/10)
- **Collection of information:** 8.8/10 (Category avg: 8.6/10)

#### Who Is the Company Behind SendPulse?

- **Seller:** [SendPulse](https://www.g2.com/sellers/sendpulse)
- **Year Founded:** 2015
- **HQ Location:** New York
- **Twitter:** @SendPulseCom  
2,084 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c48e4c43fe79b718d450ef6fef5e46a158f2d9136cdaebce7bce9bdbf6f23f4b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F9359878%2F&secure%5Burl_type%5D=linkedin_company_website)  
192 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** CEO, Founder
- **Top Industries:** Marketing and Advertising, Information Technology and Services
- **Company Size:** 90% Small, 9% Medium

#### What Do G2 Reviewers Say About SendPulse?

_AI-generated summary from verified user reviews_

##### Pros

- Users find SendPulse's **ease of use** refreshing, facilitating smooth campaigns and intuitive, hassle-free automation tools.
- Users appreciate the **seamless automation capabilities** of SendPulse, facilitating effortless engagement and campaign management.
- Users appreciate the **easy setup** process of SendPulse, finding it seamless and intuitive for all experience levels.
- Users commend the **responsive customer support** of SendPulse, enhancing their overall experience and satisfaction with the service.
- Users appreciate the **extensive automation channels** and intuitive interface of SendPulse that enhance marketing efficiency.

##### Cons

- Users note the **missing features** in reporting and advanced tools, impacting the overall usability and clarity.
- Users find the **limited features** of SendPulse insufficient for their needs, impacting overall satisfaction with the tool.
- Users find the **learning curve steep** for advanced features, as detailed reporting and support can be inconsistent.
- Users note **limited options** for custom segmentation and campaign organization, impacting their experience with SendPulse.
- Users find SendPulse **expensive** and criticize its confusing pricing and lack of support for the cost.

#### What Are Recent G2 Reviews of SendPulse?

**["Sendpulse Does Everything I Need: Intuitive Chatbot Builder That Just Works"](https://www.g2.com/survey_responses/sendpulse-review-13054623)**

**Rating:** 4.5/5.0 stars

_— Vercueil v._

[Read full review](https://www.g2.com/survey_responses/sendpulse-review-13054623)

**["Chat Bot is a great source of information for our users and saves us great amount of work."](https://www.g2.com/survey_responses/sendpulse-review-8697479)**

**Rating:** 5.0/5.0 stars

_— Fernando C._

[Read full review](https://www.g2.com/survey_responses/sendpulse-review-8697479)

#### What Are G2 Users Discussing About SendPulse?

- [What is SendPulse used for?](https://www.g2.com/discussions/what-is-sendpulse-used-for) - 1 comment

### [Paylocity](https://www.g2.com/products/paylocity/reviews)

Paylocity is an award-winning HCM platform that brings HR, Finance, and IT together in one connected system, covering payroll, benefits, talent management, time and labor, spend, and IT provisioning on a single employee record. Cut manual HR tasks, run payroll faster, and get new hires up and running sooner. Get full visibility across expenses, accounts payable, corporate cards, and procurement in one place. Automate account creation and manage IT provisioning without juggling separate systems. AI is built into everyday workflows across all three. Policies, approvals, and workflows stay in lockstep as people join, move, and grow. Paylocity accompanies its clients on the journey to build great workplaces and help every employee do their best work.

**Average Rating:** 4.4/5.0

**Total Reviews:** 6,150

#### How Do G2 Users Rate Paylocity?

- **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 9.2/10)

#### Who Is the Company Behind Paylocity?

- **Seller:** [Paylocity](https://www.g2.com/sellers/paylocity)
- **Company Website:** www.paylocity.com
- **Year Founded:** 1997
- **HQ Location:** Schaumburg, IL
- **Twitter:** @Paylocity  
4,577 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=212af04cd9a730ea20c60ec502c06e4fe22319f50fb7cb5bd2952e42a96b3069&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F24614%2F&secure%5Burl_type%5D=linkedin_company_website)  
6,978 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** HR Manager, Human Resources Manager
- **Top Industries:** Computer Software, Hospital & Health Care
- **Company Size:** 69% Medium, 19% Small

#### What Do G2 Reviewers Say About Paylocity?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **user-friendly interface** of Paylocity, making navigation and payroll management seamless and efficient.
- Users appreciate Paylocity for its **exceptional customer service** , ensuring quick responses and knowledgeable support for all inquiries.
- Users appreciate Paylocity's **excellent customer support** , noting helpfulness and ease of access to live representatives.
- Users value the **intuitive design** of Paylocity, enhancing ease of navigation and overall user experience.
- Users appreciate the **user-friendly interface** of Paylocity, which simplifies HR tasks and enhances overall efficiency.

##### Cons

- Users report **poor customer support** with long wait times and inconsistent assistance, hindering their usage of Paylocity.
- Users find **missing features** in Paylocity, noting inflexibility and the occasional need for additional clicks in workflows.
- Users experience an initial **learning curve** with Paylocity, requiring time to adapt to the new system.
- Users find the **limited features** of Paylocity hinder effective customization and lead to disorganization during onboarding.
- Users find Paylocity to be **time-consuming** and laden with errors, significantly impacting their productivity and efficiency.

#### What Are Recent G2 Reviews of Paylocity?

**["Paylocity Recruiting Streamlines Hiring and Onboarding Seamlessly"](https://www.g2.com/survey_responses/paylocity-review-13342109)**

**Rating:** 4.0/5.0 stars

_— Danelle W._

[Read full review](https://www.g2.com/survey_responses/paylocity-review-13342109)

**["Intuitive, Centralized HR Processes with Strong Reporting"](https://www.g2.com/survey_responses/paylocity-review-13337800)**

**Rating:** 4.5/5.0 stars

_— Sheila P._

[Read full review](https://www.g2.com/survey_responses/paylocity-review-13337800)

#### What Are G2 Users Discussing About Paylocity?

- [I'm having trouble understanding how to use Airbase for managing company-wide spend. Could someone explain the best practices?](https://www.g2.com/discussions/i-m-having-trouble-understanding-how-to-use-airbase-for-managing-company-wide-spend-could-someone-explain-the-best-practices)
- [How is Paylocity transforming payroll and human capital management for businesses?](https://www.g2.com/discussions/how-is-paylocity-transforming-payroll-and-human-capital-management-for-businesses)
- [What is Paylocity used for?](https://www.g2.com/discussions/what-is-paylocity-used-for) - 1 comment
- [What is Airbase used for?](https://www.g2.com/discussions/what-is-airbase-used-for) - 3 comments
- [Why is paylocity not working?](https://www.g2.com/discussions/why-is-paylocity-not-working) - 3 comments

### [Google Cloud Agent Assist](https://www.g2.com/products/google-cloud-agent-assist/reviews)

Google Cloud's Agent Assist is an AI-powered solution designed to enhance customer service operations by providing real-time support and guidance to customer care representatives. By leveraging machine learning, Agent Assist analyzes ongoing conversations and offers contextually relevant suggestions, enabling agents to resolve customer inquiries more efficiently and accurately. Key Features: - In-the-Moment Coaching and Assistance: Delivers contextual, step-by-step guidance during live interactions, improving response quality and reducing resolution times. - AI-Powered Training Simulations: Offers interactive simulations and personalized training, allowing new hires and less experienced staff to learn rapidly within a controlled environment. - Centralized Knowledge Base Access: Provides agents with AI-generated content from business and customer data sources, ensuring quick and accurate responses to customer queries. - Real-Time Transcription and Automated Summaries: Transcribes calls in real-time for agent reference and analysis, and automatically summarizes interactions, key takeaways, and next steps post-call, reducing after-call work time. Primary Value and Solutions: Agent Assist addresses common challenges in customer service by reducing operational costs, decreasing average customer hold times, and enabling agents to handle more conversations efficiently. It enhances customer satisfaction through consistent, high-quality responses and accelerates agent training by learning from high-performing agents. By integrating seamlessly with existing contact center systems, Agent Assist streamlines operations and scales effortlessly as businesses grow.

**Average Rating:** 4.3/5.0

**Total Reviews:** 36

#### How Do G2 Users Rate Google Cloud Agent Assist?

- **Has the product been a good partner in doing business?:** 7.8/10 (Category avg: 9.2/10)
- **Control:** 7.6/10 (Category avg: 8.8/10)
- **Analytics:** 7.1/10 (Category avg: 8.5/10)
- **Collection of information:** 8.3/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Google Cloud Agent Assist?

- **Seller:** [Google](https://www.g2.com/sellers/google)
- **Year Founded:** 1998
- **HQ Location:** Mountain View, CA
- **Twitter:** @google  
31,899,995 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=fe4a5936665c9702418dd53c477fef5a7baea08078bb117ed67e966fc581b9ec&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1441%2F&secure%5Burl_type%5D=linkedin_company_website)  
341,888 employees on LinkedIn®
- **Ownership:** NASDAQ:GOOG

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 56% Small, 32% Medium

#### What Do G2 Reviewers Say About Google Cloud Agent Assist?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **easy communication** enhancements of Google Cloud Agent Assist, simplifying client interactions significantly.
- Users appreciate the **ease of use** of Google Cloud Agent Assist, facilitating seamless integration and quick implementation.
- Users appreciate the **AI-powered suggestions** of Google Cloud Agent Assist, enhancing response consistency and understanding context effectively.
- Users value the **enhanced communication support** from Google Cloud Agent Assist, improving customer interactions and efficiency.
- Users appreciate the **easy setup** of Google Cloud Agent Assist, seamlessly integrating into daily workflows without disruptions.

##### Cons

- Users find the **cost prohibitive** for startups, though it becomes more justifiable as the business grows.
- Users find the **pricing too high** for startups, though they acknowledge the value as businesses grow.
- Users find the **inconsistency of AI answers** frustrating, often preferring human interaction for clarity and understanding.
- Users find the **difficult setup** of Google Cloud Agent Assist requires significant technical skills and time investment.
- Users find the **integration issues** daunting, requiring technical expertise and time for effective setup and configuration.

#### What Are Recent G2 Reviews of Google Cloud Agent Assist?

**["Faster, More Consistent Customer Support With Google Cloud Agent Assist"](https://www.g2.com/survey_responses/google-cloud-agent-assist-review-13073162)**

**Rating:** 4.0/5.0 stars

_— Kenny F._

[Read full review](https://www.g2.com/survey_responses/google-cloud-agent-assist-review-13073162)

**["Google Cloud Agent Assist Makes Support Faster, Smoother, and More Consistent"](https://www.g2.com/survey_responses/google-cloud-agent-assist-review-13072363)**

**Rating:** 4.0/5.0 stars

_— Kourosh R._

[Read full review](https://www.g2.com/survey_responses/google-cloud-agent-assist-review-13072363)

#### What Are G2 Users Discussing About Google Cloud Agent Assist?

- [What is Google Cloud Agent Assist used for?](https://www.g2.com/discussions/google-cloud-agent-assist-what-is-google-cloud-agent-assist-used-for) - 1 comment, 1 upvote
- [What is Google Cloud Agent Assist used for?](https://www.g2.com/discussions/what-is-google-cloud-agent-assist-used-for)

### [Botpress](https://www.g2.com/products/botpress/reviews)

Botpress is the enterprise-grade AI agent platform for customer support. Founded as an AI agent company, Botpress has spent 10 years building the infrastructure that makes enterprise-grade AI support possible, with over 750,000 agents shipped. Botpress offers a complete platform for building, deploying, and managing AI-powered customer support experiences. Its AI-native helpdesk combines ticket management, routing, agent workspaces, analytics, and customer communication channels in a single system, allowing AI agents and human agents to collaborate seamlessly while preserving full conversation context. Organizations can either integrate it with existing platforms such as Zendesk, Intercom, and Freshdesk or use it as a standalone solution. For teams that want to build their own AI agents, Botpress provides Studio, a visual no-code builder with integrations, knowledge base connectivity, and multi-channel deployment. Technical teams can also use the Agent Development Kit (ADK), a code-first framework that provides full control over agent logic, integrations, and behavior. Botpress can handle the tickets that every other tool escalates, due to its deep history is AI agent infrastructure. There is no technical ceiling on what it can do, and developer-level control is available for teams that need to go further. Botpress works on top of any existing helpdesk as an overlay or as a fully standalone helpdesk. In 2025, Botpress raised a $25M Series B led by FRAMEWORK Ventures with participation from HubSpot, Deloitte, and Inovia, to accelerate platform growth and global adoption. The company continues to expand its ecosystem of tools, integrations, and prebuilt workflows, making it easier for businesses to adopt AI agents in real-world use cases. Botpress stands at the center of the shift from static chatbots to autonomous AI systems. By providing the infrastructure for safe, scalable, and production-ready agents, Botpress enables companies to transform how work gets done across customer-facing and internal processes.

**Average Rating:** 4.5/5.0

**Total Reviews:** 421

#### How Do G2 Users Rate Botpress?

- **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 9.2/10)
- **Control:** 8.2/10 (Category avg: 8.8/10)
- **Analytics:** 7.8/10 (Category avg: 8.5/10)
- **Collection of information:** 8.2/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Botpress?

- **Seller:** [Botpress](https://www.g2.com/sellers/botpress)
- **Company Website:** botpress.com
- **Year Founded:** 2017
- **HQ Location:** Quebec, QC
- **Twitter:** @getbotpress  
2,651 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=fd0f42dfd28093fae74f06db23fc73f416bbad3bac109e1336598a33d1f414fe&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F27121841&secure%5Burl_type%5D=linkedin_company_website)  
98 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** CEO, Founder
- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 74% Small, 15% Medium

#### What Do G2 Reviewers Say About Botpress?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise Botpress for its **ease of use** , enabling quick chatbot creation without coding expertise.
- Users value the **workflow flexibility** of Botpress, enabling rapid development and integration of sophisticated chatbots.
- Users value the **seamless integrations** with tools like WhatsApp and Slack, enhancing adaptability and user experience.
- Users commend the **easy integrations** of Botpress, enhancing adaptability and simplifying the chatbot implementation process.
- Users love the **intuitive interface** of Botpress, making chatbot creation easy for both technical and non-technical users.

##### Cons

- Users face a **steep learning curve** with Botpress due to complex access and insufficient troubleshooting guides.
- Users find the **limited features** of Botpress hinder effective conversation management and user detail handling.
- Users find the **missing features** in Botpress frustrating, particularly in managing conversations and user details efficiently.
- Users often face a **steep learning curve** with Botpress, particularly when customizing features beyond the basic setup.
- Users find the **poor documentation** frustrating, leading to confusion and wasted time troubleshooting issues with Botpress.

#### What Are Recent G2 Reviews of Botpress?

**["Revolutionized Our Customer Support with Ease"](https://www.g2.com/survey_responses/botpress-review-13349286)**

**Rating:** 5.0/5.0 stars

_— Kola k._

[Read full review](https://www.g2.com/survey_responses/botpress-review-13349286)

**["Powerful Platform for Building AI Workflows"](https://www.g2.com/survey_responses/botpress-review-13340757)**

**Rating:** 4.5/5.0 stars

_— Mohamed A._

[Read full review](https://www.g2.com/survey_responses/botpress-review-13340757)

#### What Are G2 Users Discussing About Botpress?

- [How do you use Botpress?](https://www.g2.com/discussions/how-do-you-use-botpress) - 2 comments
- [Is Botpress open source?](https://www.g2.com/discussions/is-botpress-open-source) - 3 comments
- [Is Botpress good?](https://www.g2.com/discussions/is-botpress-good) - 2 comments, 2 upvotes
- [What language does Botpress use?](https://www.g2.com/discussions/what-language-does-botpress-use) - 2 comments

### [Zoom Virtual Agent](https://www.g2.com/products/zoom-virtual-agent/reviews)

Zoom Virtual Agent is an AI-powered solution that helps businesses deliver fast, effortless support to customers across both voice and digital messaging channels. It uses agentic AI to understand context, reason through complex requests, and take action to resolve issues end to end. Natively connected to Zoom Contact Center, it enables seamless handoffs between virtual and live agents while powering connected workflows and insights through Zoom Quality Management —unifying every channel into a consistent customer journey and driving continuous optimization. Built on Zoom’s scalable, secure platform, it’s fast to deploy, easy to manage, and flexible enough to grow with your business—giving customers instant answers without waiting on live support, reducing customer effort, and driving long-term loyalty that creates measurable financial upside.

**Average Rating:** 4.5/5.0

**Total Reviews:** 213

#### How Do G2 Users Rate Zoom Virtual Agent?

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.2/10)
- **Control:** 7.7/10 (Category avg: 8.8/10)
- **Analytics:** 8.1/10 (Category avg: 8.5/10)
- **Collection of information:** 7.2/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Zoom Virtual Agent?

- **Seller:** [Zoom](https://www.g2.com/sellers/zoom-a5000ea1-6d30-4ab4-b591-20723189ac97)
- **Company Website:** www.zoom.com
- **Year Founded:** 2011
- **HQ Location:** San Jose, CA
- **Twitter:** @zoom  
1,042,714 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ea58933ffb5ea1e88769e70b1323ea336f3f35193bdf38ad87831cfc56794a9a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2532259%2F&secure%5Burl_type%5D=linkedin_company_website)  
13,494 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Computer Software, Retail
- **Company Size:** 73% Medium, 23% Small

#### What Do G2 Reviewers Say About Zoom Virtual Agent?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **seamless connectivity** of Zoom Virtual Agent for efficient customer support and easy customization.
- Users find Zoom Virtual Agent's **ease of use** remarkable, allowing seamless setup and integration for efficient customer support.
- Users value the **seamless integration** of Zoom Virtual Agent within the Zoom ecosystem, enhancing overall efficiency and customer support.
- Users appreciate the **automation capabilities** of Zoom Virtual Agent, enabling instant responses and enhancing the customer experience.
- Users appreciate the **helpful automation** of Zoom Virtual Agent, enhancing customer experience and reducing response times efficiently.

##### Cons

- Users note the **limitations of AI** in Zoom Virtual Agent, particularly with complex queries and scripted responses.
- Users report that **AI inaccuracies** limit the Zoom Virtual Agent's effectiveness, particularly with complex or nuanced queries.
- Users experience **inaccuracy** with Zoom Virtual Agent, as it struggles with complex queries and often provides unhelpful responses.
- Users find a **challenging learning curve** with Zoom Virtual Agent due to complex queries and setup requirements.
- Users find Zoom Virtual Agent **not intuitive** , struggling with complex queries and requiring significant setup and tuning efforts.

#### What Are Recent G2 Reviews of Zoom Virtual Agent?

**["Efficient Automation with Excellent Support"](https://www.g2.com/survey_responses/zoom-virtual-agent-review-12979095)**

**Rating:** 5.0/5.0 stars

_— Zaid M._

[Read full review](https://www.g2.com/survey_responses/zoom-virtual-agent-review-12979095)

**["Clean UI and Easy Setup, But Needs Better Spacing"](https://www.g2.com/survey_responses/zoom-virtual-agent-review-13047486)**

**Rating:** 4.5/5.0 stars

_— Mehdi A._

[Read full review](https://www.g2.com/survey_responses/zoom-virtual-agent-review-13047486)

#### What Are G2 Users Discussing About Zoom Virtual Agent?

- [What is Solvvy used for?](https://www.g2.com/discussions/what-is-solvvy-used-for) - 1 comment

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- [5](/categories/chatbots/small-business?order=g2_score&page=5#product-list)
- [6](/categories/chatbots/small-business?order=g2_score&page=6#product-list)
- [7](/categories/chatbots/small-business?order=g2_score&page=7#product-list)
- [Next › Next ›](/categories/chatbots/small-business?order=g2_score&page=2#product-list)

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