G2

Soham Vilas D.

Sales

Small-Business (50 or fewer emp.)

10/29/2026

Guest users or non-business users of the software, not included in G2 scores.

"A Game-Changer for Meetings: Seamless Scheduling, Notes, and CRM Logging"

5/5

What do you like best about Zoom Virtual Agent?

As a Partnership Manager whose entire day revolves around external meetings, Zoom Virtual Agent has become my go-to administrative backbone. What I appreciate most is how smoothly it integrates with my calendar and active meeting schedule. It works as a strong first line of interaction for scheduling, routing partner inquiries, and sharing relevant context before a call even starts. During and after meetings, the AI-driven note-taking, automated follow-up drafting, and CRM data logging have been real game-changers for me. It consistently captures specific action items, contract details, and integration timelines discussed on the call. Instead of spending hours typing up notes after a marathon day of partner syncs, the virtual agent takes care of the heavy lifting so I can stay focused on building relationships. Review collected by and hosted on G2.com.

What do you dislike about Zoom Virtual Agent?

While the natural language processing is excellent overall, it can occasionally struggle with nuance or very specific jargon in highly technical, multi-party enterprise partnerships. When multiple external stakeholders talk over one another or rely on deeply niche industry acronyms, the automated summary may sometimes misattribute an action item. Because of that, I still do a quick manual review before pushing updates straight into our CRM. Review collected by and hosted on G2.com.

What problems is Zoom Virtual Agent solving and how is that benefiting you?

It directly addresses post-meeting administrative fatigue and the challenge of fractured partner communication. With meeting management, I no longer lose track of critical commitments made during back-to-back calls; the agent captures who promised what and helps bridge the gap between verbal agreements and actual execution. On the workflow automation side, it removes the manual friction of transferring meeting outcomes into our tracking systems by instantly generating partner-facing recaps. Review collected by and hosted on G2.com.