--- title: Google Cloud Agent Assist Reviews meta_title: 'Google Cloud Agent Assist Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 51 reviews by the users' company size, role or industry to find out how Google Cloud Agent Assist works for a business like yours. aggregate_rating: rating_value: 4.1 review_count: 51 scale: '5' date_modified: '2026-06-26' parent_category: name: Conversational Intelligence url: https://www.g2.com/categories/conversational-intelligence --- # Google Cloud Agent Assist Reviews **Vendor:** Google **Category:** [Chatbots Software](https://www.g2.com/categories/chatbots) **Average Rating:** 4.1/5.0 **Total Reviews:** 51 ## About Google Cloud Agent Assist Google Cloud's Agent Assist is an AI-powered solution designed to enhance customer service operations by providing real-time support and guidance to customer care representatives. By leveraging machine learning, Agent Assist analyzes ongoing conversations and offers contextually relevant suggestions, enabling agents to resolve customer inquiries more efficiently and accurately. Key Features: - In-the-Moment Coaching and Assistance: Delivers contextual, step-by-step guidance during live interactions, improving response quality and reducing resolution times. - AI-Powered Training Simulations: Offers interactive simulations and personalized training, allowing new hires and less experienced staff to learn rapidly within a controlled environment. - Centralized Knowledge Base Access: Provides agents with AI-generated content from business and customer data sources, ensuring quick and accurate responses to customer queries. - Real-Time Transcription and Automated Summaries: Transcribes calls in real-time for agent reference and analysis, and automatically summarizes interactions, key takeaways, and next steps post-call, reducing after-call work time. Primary Value and Solutions: Agent Assist addresses common challenges in customer service by reducing operational costs, decreasing average customer hold times, and enabling agents to handle more conversations efficiently. It enhances customer satisfaction through consistent, high-quality responses and accelerates agent training by learning from high-performing agents. By integrating seamlessly with existing contact center systems, Agent Assist streamlines operations and scales effortlessly as businesses grow. ## Google Cloud Agent Assist Pros & Cons **What users like:** - Users value the **effective communication** enhancements of Google Cloud Agent Assist, enabling effortless interactions with clients. (4 reviews) - Users appreciate the **ease of use** of Google Cloud Agent Assist, finding it simple to implement and integrate. (4 reviews) - Users appreciate the **real-time AI suggestions** from Google Cloud Agent Assist, enhancing response speed and accuracy in support. (2 reviews) - Users value the **enhanced communication support** from Google Cloud Agent Assist, improving customer interactions significantly. (2 reviews) - Users find the **easy setup** of Google Cloud Agent Assist beneficial for seamless integration into daily operations. (2 reviews) - Users find Google Cloud Agent Assist **helpful** for delivering real-time AI suggestions that enhance agent efficiency and customer support. (2 reviews) - Implementation Ease (2 reviews) - Integrations (2 reviews) - Real-time Monitoring (2 reviews) - Time-saving (2 reviews) **What users dislike:** - Users find the **cost to be high** initially, making it challenging for new businesses to adopt. (3 reviews) - Users find the **high cost** of Google Cloud Agent Assist challenging, especially for new businesses starting out. (3 reviews) - Users find the **inconsistency of AI answers** often frustrating, leading to a preference for human interaction instead. (2 reviews) - Users find the **difficult setup** process demanding technical expertise and time, impacting initial implementation experiences. (2 reviews) - Users experience **integration issues** due to complex initial setup requiring significant technical expertise and time commitment. (2 reviews) - Users find the **learning curve steep** due to overwhelming features and inadequate explanations, complicating implementation. (2 reviews) - Limited Customization (2 reviews) - Unclear Understanding (2 reviews) - Complexity (1 reviews) - Users note the **high cost** of Google Cloud Agent Assist compared to other available solutions. (1 reviews) ## Google Cloud Agent Assist Reviews ### 1. Smooth, Lag-Free Experience with Excellent UI, AI Features, and Service Quality **Rating:** 5.0/5.0 stars **Reviewed by:** Aditya B. | Associate - GM - Innovaccer, Mid-Market (51-1000 emp.) **Reviewed Date:** May 20, 2026 **What do you like best about Google Cloud Agent Assist?** The user interface and the AI features are very good, especially the service quality. The fact that everything runs smoothly without any lag is commendable. **What do you dislike about Google Cloud Agent Assist?** The integration with the internal tools gets glitchy at times **What problems is Google Cloud Agent Assist solving and how is that benefiting you?** The customer interaction and query resolution is very fast with this tool and the summaries generated also cuts major time and burnout ### 2. Google Cloud Agent Assist - Makes my Work easier **Rating:** 4.5/5.0 stars **Reviewed by:** Lorens L. | Recruitment Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** January 30, 2026 **What do you like best about Google Cloud Agent Assist?** I’ve been using Google Cloud Assist and it’s been really helpful, especially when navigating complex cloud setups. It simplifies troubleshooting and gives clear guidance without overwhelming you with too much technical jargon. What I like most is how it helps speed up problem-solving and decision-making, making cloud management feel more manageable and less stressful overall. **What do you dislike about Google Cloud Agent Assist?** For me it's all good. all of it's features are functioning well. **What problems is Google Cloud Agent Assist solving and how is that benefiting you?** it helps me by giving easy to follow guide when I do trouble shooting ### 3. Easy to Use and Makes My Day More Efficient **Rating:** 5.0/5.0 stars **Reviewed by:** Sarah Kate B. | Hybrid Development Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** June 23, 2026 **What do you like best about Google Cloud Agent Assist?** it is easy to use and helpful on the day to day **What do you dislike about Google Cloud Agent Assist?** It helps me maximize my time and makes my day mire efficient **What problems is Google Cloud Agent Assist solving and how is that benefiting you?** sometimes it can be slow or not give accurate information ### 4. Real-Time AI Suggestions That Boost Support Speed and Accuracy **Rating:** 4.5/5.0 stars **Reviewed by:** Muhammed A. | Technical Project Manager , Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** February 19, 2026 **What do you like best about Google Cloud Agent Assist?** It provides real-time AI suggestions that help agents respond faster and more accurately, improving overall customer support efficiency. **What do you dislike about Google Cloud Agent Assist?** Sometimes the suggestions aren’t perfectly accurate and may need manual review, but they still save a lot of time overall. **What problems is Google Cloud Agent Assist solving and how is that benefiting you?** It helps agents handle customer queries faster and more accurately by providing real-time AI suggestions, which saves time and improves service quality. ### 5. Easy to use an compatible with many other tools **Rating:** 5.0/5.0 stars **Reviewed by:** Daniela O. | Product Strategist, Small-Business (50 or fewer emp.) **Reviewed Date:** October 02, 2024 **What do you like best about Google Cloud Agent Assist?** get assistance in real-time by suggesting responses, articles, or solutions . It integrates easily with existing customer service platforms and CRM tools, so it’s easy to implement without significant disruptions to workflows. it quickly adapts to different inquiries, providing smarter suggestions over time, improving with more interactions. has proven to be a valuable tool for customer service teams, especially in handling high volumes of inquiries efficiently. Its real-time assistance feature is highly beneficial for daily operations, making it a tool we rely on frequently. However, for teams that don’t deal with constant customer interactions, the frequency of use might be lower, and in those cases, the cost may outweigh the benefits. Additionally, Google's customer support for the platform could be improved, as response times for resolving issues can occasionally be slower than expected. **What do you dislike about Google Cloud Agent Assist?** Integration is smooth once running, but at the begining the configuration and setup, especially for those that arent used to work with Google Cloud tools, will require more technical expertise and time than expected.The system's effectiveness depends heavily on the quality and quantity of the training data you provide. It may take time to see vualuable improvement. Also epending on your use case, the platform might offer less flexibility in customizing certain features compared to other highly specialized AI platforms. **What problems is Google Cloud Agent Assist solving and how is that benefiting you?** I think it helps solve the problem of handling large volumes of customer inquiries quickly and efficiently. reduces the time spent searching for information as an individual on the web, , it helps me by allowing me to focus on more complex customer issues while maintaining a high level of service for routine questions. ### 6. Done wonders improving efficiency with customer service **Rating:** 4.5/5.0 stars **Reviewed by:** Alijah B. | Resident Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 01, 2024 **What do you like best about Google Cloud Agent Assist?** The quickness of the AI makes it feel like you're with an actual person getting things done so quickly. It helps with our calls and compliants and fixing issues customers (in my case residents) bring up. Also, the transciprt of all the calls is amazing! It's nice to be able to go back to reread the conversations. It was pretty simple to set up and start using in our day to day. I was easily able to train my staff to use the tool. aWe use this every day and it's makde the day to day tasks easier too. We had no system to handling issues with residents, so this was very easy to kind of slide into our daily routine with no hiccups. **What do you dislike about Google Cloud Agent Assist?** It is a little costly. It is more expensive than other systems but with all the features, you really can't beat it. **What problems is Google Cloud Agent Assist solving and how is that benefiting you?** It's been helping with the costomer complaints and issues that we have. ### 7. the Google Cloud Agent scales effortlessly with our infrastructure. **Rating:** 5.0/5.0 stars **Reviewed by:** Shakti T. | Technical Recruiter, Mid-Market (51-1000 emp.) **Reviewed Date:** November 02, 2024 **What do you like best about Google Cloud Agent Assist?** We've been using Google Cloud Agent for several months, and it has significantly improved our cloud management and monitoring processes. The integration with Google Cloud's suite of services is seamless, and the real-time insights have been invaluable for our team to keep track of system health and performance. Google Cloud Agent’s intuitive interface, coupled with its powerful analytics and alerting capabilities, allows us to proactively address potential issues before they impact our operations. We’ve particularly appreciated the granular control over metrics and logs, which has given our engineering team the flexibility to configure alerts specific to our applications' needs. The setup was straightforward, and the documentation was clear, making it easy for our team to implement and adapt. **What do you dislike about Google Cloud Agent Assist?** every things is really good in google cloud agent. **What problems is Google Cloud Agent Assist solving and how is that benefiting you?** my every questions. ### 8. Efficient **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** July 31, 2025 **What do you like best about Google Cloud Agent Assist?** I would say the best qualities of G.C.A.A it's its easy interface very convenient and trustworthy of the data collected. **What do you dislike about Google Cloud Agent Assist?** I've been working with it for few months and I still haven't found any complaings about. **What problems is Google Cloud Agent Assist solving and how is that benefiting you?** help me improve my email's draft and finding new options to engage customers. ### 9. A Nifty Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Angel C. | Account Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 03, 2024 **What do you like best about Google Cloud Agent Assist?** It’s like having a supercharged assistant who never sleeps. It gives real-time suggestions during customer interactions, making me look like a rockstar agent. Overall, a nifty tool that adds a lot of value to customer service teams. **What do you dislike about Google Cloud Agent Assist?** Customization based on your data means the suggestions are smart and relevant to your business, but there’s a learning curve to get it just right. And let’s be honest: if your data is messy, the suggestions might not be as stellar as you’d hope. **What problems is Google Cloud Agent Assist solving and how is that benefiting you?** It helps with faster service, happier customers, and more efficient agents. Imagine having a superpower that lets you ace every customer query—that’s what it feels like! ### 10. An Efficient Ally for Customer Service **Rating:** 4.0/5.0 stars **Reviewed by:** Bugs R. | Art Director, Mid-Market (51-1000 emp.) **Reviewed Date:** October 16, 2024 **What do you like best about Google Cloud Agent Assist?** The ability to provide quick and relevant responses. The integration with our customer service tools was seamless and, almost immediately, I noticed an improvement in the speed with which agents could handle queries. The real-time suggestions feature is a marvel, as it allows agents to have a number of suggested answers available to them based on the ongoing conversation. This not only speeds up response time, but also ensures that answers are accurate and consistent. **What do you dislike about Google Cloud Agent Assist?** Not everything is perfect. One of the challenges I faced with Google Cloud Agent Assist was the initial setup phase. Despite good documentation, configuration can be a bit complex, especially for those unfamiliar with API integrations and Google Cloud tools. **What problems is Google Cloud Agent Assist solving and how is that benefiting you?** Improved efficiency and accuracy have enabled agents to handle more queries in less time, which in turn has increased customer satisfaction. ### 11. Almost Human **Rating:** 4.0/5.0 stars **Reviewed by:** Barbara L. | Special Populations Case Manager , Education Management, Mid-Market (51-1000 emp.) **Reviewed Date:** October 10, 2024 **What do you like best about Google Cloud Agent Assist?** What I liked most about Google Cloud Agent Assist was the fact it is almost like talking to a human. This is due to how fast you can get things done when using Google Cloud Agent Assist. What I liked most was the transcript from the calls. **What do you dislike about Google Cloud Agent Assist?** What I found least useful or what I disliked most about Google Cloud Agent Assist was you needed training to really use this software to the fullest of its ability. If you are not familiar with Google products and how to use them, this would be really difficult to use at first. **What problems is Google Cloud Agent Assist solving and how is that benefiting you?** I used Google Cloud Agent Assist on a trial basis only. It benefited me by providing a transcript of my calls which is helpful when logging these calls to my dataview. ### 12. Enables agents to close cases faster **Rating:** 4.5/5.0 stars **Reviewed by:** Paata P. | Sales Operations Director, Construction, Enterprise (> 1000 emp.) **Reviewed Date:** October 19, 2024 **What do you like best about Google Cloud Agent Assist?** Google Cloud Agent Assist as an application has always served as a helpful aid inImproving our contact center agents. The real-time data and information suggestion which are given during the conversation are useful for giving accurate and efficient service to the customers. **What do you dislike about Google Cloud Agent Assist?** There are very few options of choices as upgradable features compared to other software that can be a drawback. We cannot make the prompts or recommendations fit our specific company policies or the way we communicate in business. **What problems is Google Cloud Agent Assist solving and how is that benefiting you?** Google Cloud Agent Assist educates newly recruited agents and supports experienced agents at the same time. This means enhanced agent efficiency, quicker or earlier problem resolution, and, therefore, increased satisfaction of the customer. ### 13. **An Essential Assistant to Customer Service** **Rating:** 3.5/5.0 stars **Reviewed by:** Gustavo D. | Executive Creative Director, Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2024 **What do you like best about Google Cloud Agent Assist?** Uses artificial intelligence to provide real-time responses and accurate suggestions to agents during their interactions with customers. What impressed me most is how the tool can analyse and understand the context of conversations, providing appropriate responses almost instantly. This capability not only reduces response time, but also improves the accuracy of the solutions provided. **What do you dislike about Google Cloud Agent Assist?** In some cases, the suggestions provided by the assistant were not entirely accurate, especially for very specific or technical queries. **What problems is Google Cloud Agent Assist solving and how is that benefiting you?** It reduces the cognitive load on agents, allowing them to concentrate on more complex and higher-value interactions. In addition, the assistant helps new employees adapt more quickly, providing real-time guidance and answers they can follow to resolve customer issues. Satisfying ### 14. Boost for Business Development **Rating:** 5.0/5.0 stars **Reviewed by:** Luciana S. | Interpreter, Telecommunications, Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2024 **What do you like best about Google Cloud Agent Assist?** We can interact with our customers in a really much easier way, Google is always the best resource for companies because It offers everything we need to make our tasks succesfully. **What do you dislike about Google Cloud Agent Assist?** The cost is high when you are starting with the bussines, but good as you improve. **What problems is Google Cloud Agent Assist solving and how is that benefiting you?** Its helping me improve response times and to provide insights that are valuable making the customers be more satisfied and to definitely trust us more. ### 15. Good But Not Great **Rating:** 1.5/5.0 stars **Reviewed by:** Millie Z. | Article Writer, Small-Business (50 or fewer emp.) **Reviewed Date:** October 29, 2024 **What do you like best about Google Cloud Agent Assist?** This is good for online businesses that need better communication methods with their customers. It also helps reduce SPAM to a degree as spammers looking to sell something. I've used this a few times as a customer support option. **What do you dislike about Google Cloud Agent Assist?** Too inconsistent with the answers to even the simplest questions. It is always better to talk to a real person than AI. Sometimes, the complications and misunderstandings outweigh the benefits. Because of this, I've reduced the frequency of my usage of something that's not as easy to use as it seems. **What problems is Google Cloud Agent Assist solving and how is that benefiting you?** It's helping me reduce the amount of spammers who are trying to sell me something. ### 16. Google Cloud Agent Assist Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** October 22, 2024 **What do you like best about Google Cloud Agent Assist?** ne of the best aspects of Google Cloud Agent Assist is how it enhances customer service operations by providing real-time support to agents. With its AI-powered tools, it helps agents by suggesting relevant articles, quick responses, and next-best actions during live interactions. This reduces response times, improves accuracy, and enables agents to focus on complex or high-priority tasks. Additionally, it integrates seamlessly with various communication channels, allowing for a more personalized and efficient customer experience, while also improving agent productivity and satisfaction. **What do you dislike about Google Cloud Agent Assist?** One potential downside of Google Cloud Agent Assist is its dependency on the quality of data and training models. If the data fed into the system isn’t comprehensive or well-curated, it can lead to irrelevant or incorrect suggestions, which can frustrate agents and negatively impact customer interactions. **What problems is Google Cloud Agent Assist solving and how is that benefiting you?** Slow response times, inconsistent customer service, and high demands. ### 17. Google Cloud Agent Assist Review **Rating:** 5.0/5.0 stars **Reviewed by:** Shubham P. | Transition Manager, Enterprise (> 1000 emp.) **Reviewed Date:** October 19, 2024 **What do you like best about Google Cloud Agent Assist?** The best thing about Google Cloud Agent Assist is how it helps customer service agents by giving real-time suggestions during conversations. It makes their job easier, faster, and helps provide more accurate answers, improving the overall customer experience. **What do you dislike about Google Cloud Agent Assist?** Nothing as much. It actually has been helpful so far. **What problems is Google Cloud Agent Assist solving and how is that benefiting you?** Google Cloud Agent Assist helps by speeding up response times and reducing agent workload. It offers real-time suggestions and lets chatbots handle simple queries, allowing agents to focus on tougher issues, improving efficiency and customer experience. ### 18. AI tool for assisting contact was really good **Rating:** 4.0/5.0 stars **Reviewed by:** Paraash M. | User, Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2024 **What do you like best about Google Cloud Agent Assist?** I like that firstly it's a Google product so it already has great credibility in the market. **What do you dislike about Google Cloud Agent Assist?** It's not as well known and acessible to people so it took some time discovering this. **What problems is Google Cloud Agent Assist solving and how is that benefiting you?** Helping solve issues like improving ease of communication and being more efficient throughout the processes. ### 19. Real time assistance **Rating:** 3.5/5.0 stars **Reviewed by:** Amr M. | Managing Director & Co-founder, Small-Business (50 or fewer emp.) **Reviewed Date:** October 31, 2024 **What do you like best about Google Cloud Agent Assist?** It is powered with Ai suggestions which will increase your productivity. Also it can be integrated into large customer service operations **What do you dislike about Google Cloud Agent Assist?** The price and the integration should be more simplified **What problems is Google Cloud Agent Assist solving and how is that benefiting you?** Sometime poor data quality . Needs training alot ### 20. Not yet fully deployed **Rating:** 3.5/5.0 stars **Reviewed by:** Francesc I. | Tech SEO and head of implementations, Small-Business (50 or fewer emp.) **Reviewed Date:** November 12, 2024 **What do you like best about Google Cloud Agent Assist?** It seems to solve some hard barriers in comunications with clients **What do you dislike about Google Cloud Agent Assist?** Still very hard to implement, lots of features not fully explained **What problems is Google Cloud Agent Assist solving and how is that benefiting you?** Interact with my audience and know more about them ### 21. This is a great tool for enhancing the efficiency and performance of contact center agents. **Rating:** 4.0/5.0 stars **Reviewed by:** Jitendra S. | GCP Data Engineer II, Enterprise (> 1000 emp.) **Reviewed Date:** September 11, 2024 **What do you like best about Google Cloud Agent Assist?** Real-time Assistance is the best feature and along with this, they provide multi-channel customer support and scalability, and it's easy to use or implement and integartion. **What do you dislike about Google Cloud Agent Assist?** I don't see and feel any dislike in price or cost, which is a little of a concern for smaller businesses or startups, though it's competitive for the range of features it offers. **What problems is Google Cloud Agent Assist solving and how is that benefiting you?** Real-Time Assistance is the one probelm which this helps to solve and also helps to improving response quality. ### 22. Google Cloud Agent Assist **Rating:** 5.0/5.0 stars **Reviewed by:** Logi V. | Project Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 11, 2024 **What do you like best about Google Cloud Agent Assist?** It provides agents with real-time, contextual suggestions during customer interactions, which can significantly enhance response times and improve customer satisfaction. **What do you dislike about Google Cloud Agent Assist?** Despite its user-friendly interface, some agents may still face a learning curve, especially those not familiar with AI tools. **What problems is Google Cloud Agent Assist solving and how is that benefiting you?** It reduces the time agents take to respond to customer queries by providing real-time suggestions, which enhances customer satisfaction and reduces wait times ### 23. Excellent AI-Powered experience with Google Cloud Agent Assist! **Rating:** 5.0/5.0 stars **Reviewed by:** Sharvil C. | Global Recruitment Manager USA | UAE | INDIA, Mid-Market (51-1000 emp.) **Reviewed Date:** October 16, 2024 **What do you like best about Google Cloud Agent Assist?** That it provides more accurate results/suggestions and makes the manual job more easier. **What do you dislike about Google Cloud Agent Assist?** Just some minor technical glitches like lagging. But this is very rare and hence it can be easily resolved I believe. **What problems is Google Cloud Agent Assist solving and how is that benefiting you?** It reduces the response time for our clients/customers with more accurate responses or solutions to their queries. This certainly increases the scalability and efficiency too. ### 24. service agent improvement tool **Rating:** 4.5/5.0 stars **Reviewed by:** Will N. | Vice President of Sales, Small-Business (50 or fewer emp.) **Reviewed Date:** October 10, 2024 **What do you like best about Google Cloud Agent Assist?** very easy to implement. accurate info thats quickly delivered for agents to respond to customers. **What do you dislike about Google Cloud Agent Assist?** data can sometimes not be extrmeely accurate or there can be an over reliance form the agents becasue of its ease of use. utilized nonstop. **What problems is Google Cloud Agent Assist solving and how is that benefiting you?** saving time for customers. this makes selection process and issues resolved a lot more quickly and saves costs fro agents. ### 25. New and intresting from google **Rating:** 4.0/5.0 stars **Reviewed by:** raheem G. | Call Center Coordinator, Medical Practice, Small-Business (50 or fewer emp.) **Reviewed Date:** October 01, 2024 **What do you like best about Google Cloud Agent Assist?** Rapid response system that help with a quick and viable respose, also does work with certain keywords you type usually. easy integration since most people use google anyways. **What do you dislike about Google Cloud Agent Assist?** nothign im against for the app at this currrent moment pretty easy to uses just give it a suggestion and go from there . **What problems is Google Cloud Agent Assist solving and how is that benefiting you?** searching up certain questions and medications history and effects . ### 26. Google Agent Assistant **Rating:** 5.0/5.0 stars **Reviewed by:** Michael W. | GIS- Database Technical Support, Enterprise (> 1000 emp.) **Reviewed Date:** October 13, 2024 **What do you like best about Google Cloud Agent Assist?** Let me.talk directly to without wasting effort to search for an advance analytics requires can direct me to the right source. It takes a while to get advance answers sorted out.. **What do you dislike about Google Cloud Agent Assist?** Getting advance answers , cannot answer programming output. Needs more AI input.. **What problems is Google Cloud Agent Assist solving and how is that benefiting you?** Understanding open stack and cloud technology. Gives detail on various open stack platforms. ### 27. Blown away with the adaptability of the platform and improvement in our team **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Management Consulting | Enterprise (> 1000 emp.) **Reviewed Date:** October 01, 2024 **What do you like best about Google Cloud Agent Assist?** The platform listens and learns about our organization and has tailored responses and prompts to feel like it's made just for our team. **What do you dislike about Google Cloud Agent Assist?** Can be lost in the overall Google Cloud shuffle, I wish this was it's own stand-alone company so we don't have to negotiate and work with Google. **What problems is Google Cloud Agent Assist solving and how is that benefiting you?** Improving the time and effeciency of our call center team. ### 28. Best software easy convenient **Rating:** 5.0/5.0 stars **Reviewed by:** Prateek B. | Customer support agent, Small-Business (50 or fewer emp.) **Reviewed Date:** October 01, 2024 **What do you like best about Google Cloud Agent Assist?** best nd best , we get guidance very properly **What do you dislike about Google Cloud Agent Assist?** nothing as such , no compalintsas of now **What problems is Google Cloud Agent Assist solving and how is that benefiting you?** easy assist nd guidance ### 29. Customer's agent tool **Rating:** 5.0/5.0 stars **Reviewed by:** Gayathri M. | Freelance recruiter, Small-Business (50 or fewer emp.) **Reviewed Date:** October 12, 2024 **What do you like best about Google Cloud Agent Assist?** It provides precised significant response based on the customer interaction, which can nurture the customer satisfaction and it also provides a feasible solution for the customer's queries. **What do you dislike about Google Cloud Agent Assist?** Security apprehensions, Complex pricing dynamics and Limited support offerings are the downside of the Google cloud agent assist. **What problems is Google Cloud Agent Assist solving and how is that benefiting you?** Critical management service and versatility in service offerings. ### 30. For Guest user **Rating:** 4.0/5.0 stars **Reviewed by:** Vivek S. | Associate software Engineer, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2024 **What do you like best about Google Cloud Agent Assist?** Google cloud agent Assist intreaction helps you to engage with customer in realtime and help you build your relation with customer Good **What do you dislike about Google Cloud Agent Assist?** Sometimes it didn't understand the quary and we don't get the exact result. **What problems is Google Cloud Agent Assist solving and how is that benefiting you?** It will help you to intracted with customer, chatbot will answer the quires of customer ### 31. Great potential Ai tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Graphic Design | Small-Business (50 or fewer emp.) **Reviewed Date:** October 01, 2024 **What do you like best about Google Cloud Agent Assist?** Google Cloud Agent Assist integrates seamlessly with existing knowledge bases, allowing agents to access relevant information without disrupting the flow of conversation. It uses natural Language processing and understands the context of interaction to generate suggestions. The AI learns from past interactions and adapts. **What do you dislike about Google Cloud Agent Assist?** The tool may sometimes provide inaccurate or irrelevant suggestions, and Integrating Agent Assist into existing workflows can be resource-intensive, particularly for organizations with complex systems​. **What problems is Google Cloud Agent Assist solving and how is that benefiting you?** Providing real-time suggestions and access to relevant information, Agent Assist helps me to getting agents response inquiries more quickly, reducing wait times vs traditional means ### 32. Real-Time, Easy to Use, Scalable tool to enhance customer service interactions **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** October 10, 2024 **What do you like best about Google Cloud Agent Assist?** It provides best suggestions based on the conversation. If we are unable to handle the query, agent assist ensures a smooth transition and help us to resolve the issue more efficiently. Also it's very easy to use, scale with the needs of growing business. **What do you dislike about Google Cloud Agent Assist?** It's a bit costly for a startup or small scale business. **What problems is Google Cloud Agent Assist solving and how is that benefiting you?** It makes my work easy and provides the best suggestions during the peak time as it can handle high volume. Also it provides more accurate results within seconds which improves overall customer satisfaction. ### 33. Google AI Powered Agent Assistant **Rating:** 4.5/5.0 stars **Reviewed by:** Sweta P. | Senior Executive Human Resources, Mid-Market (51-1000 emp.) **Reviewed Date:** October 29, 2024 **What do you like best about Google Cloud Agent Assist?** Knowledge base Suggestion Smart Reply Suggestion Reduced search time Consistent Quality **What do you dislike about Google Cloud Agent Assist?** Over reliance on AI Potential for inaccurate information Integration Complexity Data quality Ongoing maintenance **What problems is Google Cloud Agent Assist solving and how is that benefiting you?** Simplify management Enhance visibility Improve security Optimize costs ### 34. FEEDBACK **Rating:** 4.5/5.0 stars **Reviewed by:** Saloni P. | Specialist 2, Enterprise (> 1000 emp.) **Reviewed Date:** October 08, 2024 **What do you like best about Google Cloud Agent Assist?** It improves customer relationships by empowering human agents with AI-powered conversations and a central. **What do you dislike about Google Cloud Agent Assist?** The team can work on more feature to be added **What problems is Google Cloud Agent Assist solving and how is that benefiting you?** Agent Assist improves customer relationships by empowering human agents with AI-powered conversations and a central. ### 35. Very likely to implent in the near future **Rating:** 5.0/5.0 stars **Reviewed by:** Manuel Roberto V. | Desarrollador y dueño, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** October 06, 2023 **What do you like best about Google Cloud Agent Assist?** Sentimental analysis is a must in help desk conversations **What do you dislike about Google Cloud Agent Assist?** It's one of these tools that if you dont know it exist, you don't know you need it. **What problems is Google Cloud Agent Assist solving and how is that benefiting you?** Insights in what my customers want according to the input I got from the software I implement for them ### 36. Google AI — life changer!! **Rating:** 5.0/5.0 stars **Reviewed by:** Mohammad Amir K. | Senior Project Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** October 24, 2024 **What do you like best about Google Cloud Agent Assist?** It's easy to use and understand commands effectively. **What do you dislike about Google Cloud Agent Assist?** Nothing as such. Overall I like this solution. **What problems is Google Cloud Agent Assist solving and how is that benefiting you?** Cloud AI is helping me integrate it's solutions in my pet chatbot project. ### 37. Google Cloud Agent Assist **Rating:** 5.0/5.0 stars **Reviewed by:** Ashish S. | Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** October 02, 2024 **What do you like best about Google Cloud Agent Assist?** Which helps in businesses and provides suggestion to human agents in customer conversation. **What do you dislike about Google Cloud Agent Assist?** As of now, I am still exploring and finding it very exicitng. **What problems is Google Cloud Agent Assist solving and how is that benefiting you?** Real time insights and recommendation over phone call or chat which reduces human intervention. ### 38. Really helpful **Rating:** 5.0/5.0 stars **Reviewed by:** Yukari H. | Customer Service Agent, Mid-Market (51-1000 emp.) **Reviewed Date:** October 12, 2024 **What do you like best about Google Cloud Agent Assist?** What standsout the most to me is the integreation with multiple communication channels. **What do you dislike about Google Cloud Agent Assist?** No complains, I think it's good as is, for mw. **What problems is Google Cloud Agent Assist solving and how is that benefiting you?** the ease of finding information with quick responses ### 39. Google Could Agent Assist is very easy to use and does exactly what it sets out to do **Rating:** 4.0/5.0 stars **Reviewed by:** Juan Diego C. | Recruiting Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** October 01, 2024 **What do you like best about Google Cloud Agent Assist?** provides real-time assistance to customer care representatives **What do you dislike about Google Cloud Agent Assist?** no complaints. This program works exactly as advertised **What problems is Google Cloud Agent Assist solving and how is that benefiting you?** Costumer complaints. Agent Assist provides suggestions based on uploaded data, such as conversation transcripts or knowledge bases. ### 40. one of the Best AI agent Assist **Rating:** 5.0/5.0 stars **Reviewed by:** Ishant S. | Cloud Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** October 01, 2024 **What do you like best about Google Cloud Agent Assist?** It's very easy to use & it ease the work **What do you dislike about Google Cloud Agent Assist?** Everything is good it just take some time in implementation **What problems is Google Cloud Agent Assist solving and how is that benefiting you?** It help to generate automatic reply as per the conversation ### 41. Very intuitive **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 14, 2024 **What do you like best about Google Cloud Agent Assist?** It's very helpful in assist the user to explore new feature of the cloud services. **What do you dislike about Google Cloud Agent Assist?** I cannot recall something I dislike about the product that means the product is so good at what it does. **What problems is Google Cloud Agent Assist solving and how is that benefiting you?** Help me find and learn how use certain feature of the cloud service ### 42. We have a special AI division at our company. Cloud Agent assist is helping us for our D2C business **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 02, 2024 **What do you like best about Google Cloud Agent Assist?** The recommend given by agent to send to custmers as per the questions. **What do you dislike about Google Cloud Agent Assist?** I did not dislike anything about Google Cloud Agent Assist. It's working really well for me. **What problems is Google Cloud Agent Assist solving and how is that benefiting you?** Improving our customer calling with the recommendations, transcribing it to improve our knowledge base and seamlessl integration with our existing knowlegde base. ### 43. Very helpful **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) **Reviewed Date:** October 02, 2024 **What do you like best about Google Cloud Agent Assist?** The product provides an ease of implementation for beginners like me. **What do you dislike about Google Cloud Agent Assist?** As of now, I do not find anything bad with the product. **What problems is Google Cloud Agent Assist solving and how is that benefiting you?** The most important problem that it is solving is reducing the complexity to work with chatbots. ### 44. PowerFul AI tool. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2024 **What do you like best about Google Cloud Agent Assist?** It Suggest article to agents during live chats reduces time for searching solutions. **What do you dislike about Google Cloud Agent Assist?** Google Cloud Agent Assist depends on training data. **What problems is Google Cloud Agent Assist solving and how is that benefiting you?** Consistent response, reduces search time and helps in no time. ### 45. Rapid response system **Rating:** 5.0/5.0 stars **Reviewed by:** Bahar T. | Research and development engineer, Chemicals, Mid-Market (51-1000 emp.) **Reviewed Date:** May 24, 2024 **What do you like best about Google Cloud Agent Assist?** I provide a short conversation with ready-made answers. **What do you dislike about Google Cloud Agent Assist?** There's nothing I don't like about the app. **What problems is Google Cloud Agent Assist solving and how is that benefiting you?** To resolve customer issues quickly, I provide them with ready-to-send responses. ### 46. Using Google Cloud Agent Assist has made our customer service much better. **Rating:** 4.0/5.0 stars **Reviewed by:** Bereket T. | Founder & Web/Graphics Designer, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** May 22, 2024 **What do you like best about Google Cloud Agent Assist?** I find Agent Assist to be an easy-to-use tool that helps improve agent efficiency. Real-time data and suggestions based on the conversation empower agents to resolve customer issues faster. **What do you dislike about Google Cloud Agent Assist?** its relatively high cost. I find it expensive compared to alternative solutions. **What problems is Google Cloud Agent Assist solving and how is that benefiting you?** it gave me real-time AI-powered suggestions and insights during customer interactions. ### 47. Great tool offrered by Google **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2024 **What do you like best about Google Cloud Agent Assist?** Google Cloud Agent assist is very complete and lots of tools to help. **What do you dislike about Google Cloud Agent Assist?** The main downside is that there's a lot of information, so it takes time to familiarize yourself with the platform. **What problems is Google Cloud Agent Assist solving and how is that benefiting you?** We need some support with after sales questions and reviews. Thanks to this assistant, it's helping us. ### 48. skills to support your human employees' real-time client response **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Small-Business (50 or fewer emp.) **Reviewed Date:** May 29, 2024 **What do you like best about Google Cloud Agent Assist?** It has a number of capabilities to assist your human workers in reacting to customers in real time during a chat. **What do you dislike about Google Cloud Agent Assist?** GCP is a smaller global player than industry titans like AWS, with fewer data centers situated in specific geographical areas. This may have an impact on users' latency and performance in specific areas. **What problems is Google Cloud Agent Assist solving and how is that benefiting you?** Machine learning technology is used by Agent Assist to offer recommendations to your human agents during a client engagement. ### 49. Bad agent **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Religious Institutions | Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2024 **What do you like best about Google Cloud Agent Assist?** That they have the feature available to you. **What do you dislike about Google Cloud Agent Assist?** Almost everything. It is clunky and does not learn well. It also comes with a very bad bias. **What problems is Google Cloud Agent Assist solving and how is that benefiting you?** It isn't really helping till the third or fourth query. ### 50. Cloud service review **Rating:** 3.5/5.0 stars **Reviewed by:** Warren P. | Enterprise (> 1000 emp.) **Reviewed Date:** May 21, 2024 **What do you like best about Google Cloud Agent Assist?** It's AI technology makes things easy to setup. You can access it any were in the world. **What do you dislike about Google Cloud Agent Assist?** Time it takes to load information and to upload info. **What problems is Google Cloud Agent Assist solving and how is that benefiting you?** It makes analyzing quick and easy. ## Google Cloud Agent Assist Discussions - [What is Google Cloud Agent Assist used for?](https://www.g2.com/discussions/google-cloud-agent-assist-what-is-google-cloud-agent-assist-used-for) - [What is Google Cloud Agent Assist used for?](https://www.g2.com/discussions/what-is-google-cloud-agent-assist-used-for) - [View Google Cloud Agent Assist pricing details and edition comparison](https://www.g2.com/products/google-cloud-agent-assist/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-27+07%3A24%3A46+-0500&secure%5Bsession_id%5D=f637e812-8942-46d6-81d8-3cb58346efcf&secure%5Btoken%5D=bda9275b00d27f7232436afc95ea33b395bb03844970d9049a8c8b8f0e94ff07&format=llm_user) ## Google Cloud Agent Assist Integrations - [Google Maps Platform](https://www.g2.com/products/google-maps-platform/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [Outreach](https://www.g2.com/products/outreach/reviews) ## Google Cloud Agent Assist Features **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Agentic AI - Genesys AppFoundry Marketplace** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information **Generative AI** - AI Text Generation - AI Text Summarization ## Top Google Cloud Agent Assist Alternatives - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - 4.4/5.0 (1,463 reviews) - [Kore.AI](https://www.g2.com/products/kore-ai/reviews) - 4.6/5.0 (382 reviews) - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,706 reviews)