--- title: Google Cloud Agent Assist Reviews meta\_title: 'Google Cloud Agent Assist Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 91 reviews by the users' company size, role or industry to find out how Google Cloud Agent Assist works for a business like yours. aggregate\_rating: rating\_value: 4.2 review\_count: 91 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Conversational Intelligence url: https://www.g2.com/categories/conversational-intelligence --- # Google Cloud Agent Assist Reviews & Product Details Google Cloud's Agent Assist is an AI-powered solution designed to enhance customer service operations by providing real-time support and guidance to customer care representatives. By leveraging machine learning, Agent Assist analyzes ongoing conversations and offers contextually relevant suggestions, enabling agents to resolve customer inquiries more efficiently and accurately. Key Features: - In-the-Moment Coaching and Assistance: Delivers contextual, step-by-step guidance during live interactions, improving response quality and reducing resolution times. - AI-Powered Training Simulations: Offers interactive simulations and personalized training, allowing new hires and less experienced staff to learn rapidly within a controlled environment. - Centralized Knowledge Base Access: Provides agents with AI-generated content from business and customer data sources, ensuring quick and accurate responses to customer queries. - Real-Time Transcription and Automated Summaries: Transcribes calls in real-time for agent reference and analysis, and automatically summarizes interactions, key takeaways, and next steps post-call, reducing after-call work time. Primary Value and Solutions: Agent Assist addresses common challenges in customer service by reducing operational costs, decreasing average customer hold times, and enabling agents to handle more conversations efficiently. It enhances customer satisfaction through consistent, high-quality responses and accelerates agent training by learning from high-performing agents. By integrating seamlessly with existing contact center systems, Agent Assist streamlines operations and scales effortlessly as businesses grow. * * * Seller [Google](https://www.g2.com/sellers/google) Discussions [Google Cloud Agent Assist Community](https://www.g2.com/products/google-cloud-agent-assist/discuss) Solution Type All-in-One Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 2 months ### Return on Investment 7 months [ View More Pricing Information ](https://www.g2.com/products/google-cloud-agent-assist/pricing) ## Top-Rated Alternatives [ ![Genesys Cloud CX](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Genesys Cloud CX") Genesys Cloud CX 4.4/5(1,558) ](https://www.g2.com/products/genesys-cloud-cx/reviews) [ ![Kore.AI](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kore.AI") Kore.AI 4.6/5(505) ](https://www.g2.com/products/kore-ai/reviews) [ ![Fin](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Fin") Fin 4.5/5(3,901) ](https://www.g2.com/products/fin/reviews) [ View All Alternatives ](https://www.g2.com/products/google-cloud-agent-assist/competitors/alternatives) ## User Insights Average based on 91 real user reviews. Implementation Time 2 months [Log in to unlock pricing and user insights](/login) ## Google Cloud Agent Assist Integrations (7) What do users say about integrations? Integration information sourced from real user reviews. [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Agentforce Sales (formerly Salesforce Sales Cloud) ](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Google Ads ](https://www.g2.com/products/google-ads/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Google Maps Platform ](https://www.g2.com/products/google-maps-platform/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Google Workspace ](https://www.g2.com/products/google-workspace/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Slack ](https://www.g2.com/products/slack/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Visual Studio ](https://www.g2.com/products/visual-studio/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zendesk for Customer Service ](https://www.g2.com/products/zendesk-for-customer-service/reviews) Show More KF Kenny F. Automatization Engineer Mid-Market (51-1000 emp.) 7/7/2026 "Faster, More Consistent Customer Support With Google Cloud Agent Assist" 4/5 What do you like best about Google Cloud Agent Assist? What I like best about Google Cloud Agent Assist is how it helps customer service teams respond faster and more consistently. It can provide real-time suggestions, surface relevant information, summarize conversations, and reduce the amount of manual work agents need to do. This improves efficiency, shortens response times, and helps deliver a better customer experience. Review collected by and hosted on G2.com. What do you dislike about Google Cloud Agent Assist? What I dislike most about Google Cloud Agent Assist is that the autocomplete feature can sometimes generate excessive code or suggestions that are unrelated to what I am currently working on. Instead of speeding up the process, I may have to review, remove, or correct the unnecessary content, which can be time-consuming. More accurate, context-aware suggestions and better control over the amount of generated code would make the experience more efficient. Review collected by and hosted on G2.com. What problems is Google Cloud Agent Assist solving and how is that benefiting you? Google Cloud Agent Assist helps me solve coding problems by suggesting code, completing repetitive sections, and helping me identify possible fixes more quickly. This benefits me by reducing the time I spend searching through documentation, speeding up development, and helping me work through unfamiliar code or technical issues more efficiently. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite KR Kourosh R. Senior Finance and Accounting Manager Small-Business (50 or fewer emp.) 7/7/2026 "Google Cloud Agent Assist Makes Support Faster, Smoother, and More Consistent" 4/5 What do you like best about Google Cloud Agent Assist? What I like best about Google Cloud Agent Assist is that it actually feels useful in real customer support situations. It helps agents find the right information faster, gives helpful suggestions during conversations, and makes the overall process feel smoother without completely taking over the human side of the support. The interface is pretty easy to work with once everything is set up, and the integrations with knowledge bases and contact center tools make it more valuable. I also like that the AI can improve consistency across the team and reduce the time agents spend searching for answers. Of course, the value depends on having good data and a proper setup, but when it is implemented well, it can save time, improve service quality, and create a solid return on investment. Review collected by and hosted on G2.com. What do you dislike about Google Cloud Agent Assist? What I dislike is that the setup can feel a little complex at first, and the quality of the AI suggestions depends heavily on how clean and organized your knowledge base is. It can be very helpful, but it takes some effort to get the best results. Review collected by and hosted on G2.com. What problems is Google Cloud Agent Assist solving and how is that benefiting you? Google Cloud Agent Assist helps agents find the right information faster during customer conversations. It saves time, improves consistency, and makes it easier to give customers quicker and better answers Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Muhammed A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Muhammed A.") MA Muhammed A. Technical Project Manager Information Technology and Services Small-Business (50 or fewer emp.) 2/19/2026 "Real-Time AI Suggestions That Boost Support Speed and Accuracy" 4.5/5 What do you like best about Google Cloud Agent Assist? We have been evaluating Google Cloud Agent Assist for CargoX, our logistics platform, and our initial experience has been positive. The AI-powered suggestions and knowledge assistance help agents respond more consistently, while the Google Cloud ecosystem makes integration straightforward. Even with limited usage, the platform appears scalable and well-suited for growing customer support operations. Review collected by and hosted on G2.com. What do you dislike about Google Cloud Agent Assist? Since our usage is still limited, we haven't encountered major issues yet. However, the initial configuration and customization require technical expertise, and it would be helpful to have more industry-specific templates for logistics and freight operations. Review collected by and hosted on G2.com. What problems is Google Cloud Agent Assist solving and how is that benefiting you? Our goal is to improve the consistency and speed of customer support for CargoX. Although we are still in the evaluation phase, Agent Assist shows strong potential to help our support team access relevant information faster, reduce response times, and deliver a better customer experience as our platform continues to grow. Review collected by and hosted on G2.com. Show More Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise.G2 Icon 7/21/2026 Current UserValidated ReviewerSource: G2 invite ![Sarah U.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sarah U.") SU Sarah U. IT Small-Business (50 or fewer emp.) 7/7/2026 "Context-Savvy Assistance with Spot-On Knowledge Base Matches" 5/5 What do you like best about Google Cloud Agent Assist? It excels at understanding the context of conversations and consistently finds the right knowledge base article. It also comes up with smart replies, which makes it especially helpful when I need quick assistance. Review collected by and hosted on G2.com. What do you dislike about Google Cloud Agent Assist? At times, the complications and misunderstandings end up outweighing the benefits. Review collected by and hosted on G2.com. What problems is Google Cloud Agent Assist solving and how is that benefiting you? It provides real-time assistance by suggesting responses, relevant articles, or possible solutions. It also integrates smoothly with our existing customer service platforms and CRM tools, which makes it straightforward to implement without causing major disruptions to our workflows. It adapts quickly to different types of inquiries and, as it handles more interactions, it continues to improve by offering smarter suggestions over time. Overall, it has proven to be a valuable tool for customer service teams, especially for managing high volumes of inquiries efficiently. The real-time assistance is particularly useful in day-to-day operations, and it’s a tool we rely on often. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Musa A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Musa A.") MA Musa A. Full Stack Engineer Computer Software Small-Business (50 or fewer emp.) 7/21/2026 "Real-Time Suggestions That Speed Up Customer Chats and Agent Ramp-Up" 4/5 What do you like best about Google Cloud Agent Assist? What I like best is how google cloud agent assist gives agent real-time suggestions during customer chats. It pulls up relevant answer and knowledge base articles instantly, so we don't have to search manually this cuts responds time and makes new agent ramp up much faster Review collected by and hosted on G2.com. What do you dislike about Google Cloud Agent Assist? The initial setup and integration with our existing system took some time it also requires proper training for agent to fully understand how to use the suggestion effectively without relying on them too much Review collected by and hosted on G2.com. What problems is Google Cloud Agent Assist solving and how is that benefiting you? Google cloud agent assist solving the problem of slow customer responds time. By providing agent with real-time suggestions and relevant knowledge base on article, our team can answer questions much faster this has improved customer satisfaction and allowed new agent to get up to speed without weeks of training Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Tshepo M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tshepo M.") TM Tshepo M. Placement coordinator Small-Business (50 or fewer emp.) 8/4/2026 Guest users or non-business users of the software, not included in G2 scores. "Google Cloud Agent Assist Boosts Live Support Efficiency with Real-Time Guidance" 4.5/5 What do you like best about Google Cloud Agent Assist? What I like best about Google Cloud Agent Assist is how it helps support agents work more efficiently during live customer interactions. It provides real-time transcription, suggests relevant knowledge base articles, recommends responses, and automatically summarizes conversations. This reduces the time agents spend searching for information or completing after-call work, resulting in faster resolutions, more consistent customer service, and improved productivity. Review collected by and hosted on G2.com. What do you dislike about Google Cloud Agent Assist? One thing I dislike is that the AI suggestions aren't always contextually accurate, so agents still need to verify the recommended responses. It also requires a well-maintained knowledge base and can be costly and complex to implement for smaller organizations. Review collected by and hosted on G2.com. What problems is Google Cloud Agent Assist solving and how is that benefiting you? Google Cloud Agent Assist solves the problem of agents spending too much time searching for information and completing manual tasks during customer interactions. By providing real-time guidance, knowledge article suggestions, conversation summaries, and response recommendations, it reduces handling time, improves response accuracy, and helps deliver more consistent customer support. This allows me to resolve customer queries faster, focus on the conversation instead of administrative work, and improve overall productivity. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Adham A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Adham A.") AA Adham A. Associate Accounting Enterprise (\> 1000 emp.) 7/31/2026 Guest users or non-business users of the software, not included in G2 scores. "Real-Time AI Co-Pilot That Cuts Handle Time and Streamlines Agent Workflows" 4/5 What do you like best about Google Cloud Agent Assist? What I like most about Google Cloud Agent Assist is how seamlessly it delivers real-time, context-aware suggestions—such as Smart Reply and instant knowledge retrieval—that support agents during live customer interactions. The Gemini-powered post-interaction summaries and live transcriptions have been a total game-changer, dramatically reducing average handle time and the tedious after-call paperwork. I also appreciate how easily it brings together scattered enterprise data sources and CRMs directly within existing agent workflows, without requiring a complex front-end overhaul. Overall, it feels like a true AI co-pilot that speeds up agent onboarding while consistently improving our customer satisfaction scores. Review collected by and hosted on G2.com. What do you dislike about Google Cloud Agent Assist? What I dislike most about Google Cloud Agent Assist is the steep learning curve for initial setup and configuration, especially when you’re trying to map custom internal taxonomies and more complex CRM workflows. Its effectiveness also depends heavily on the quality of the underlying data. If your knowledge bases aren’t meticulously cleaned, well structured, and kept consistently up to date, the AI can end up surfacing irrelevant or noisy suggestions. On top of that, the consumption-based pricing model can feel unpredictable and can scale up quickly during high-volume periods, which makes cost management tricky. Review collected by and hosted on G2.com. What problems is Google Cloud Agent Assist solving and how is that benefiting you? What really stands out to me is how it addresses high handle times and that painful after-call paperwork. Having real-time suggestions and automated call summaries right in front of reps takes a huge administrative burden off their shoulders. It also solves the classic nightmare of agents digging through ten different tabs to find an answer, because it pulls the right KB articles and CRM data onto their screen instantly. For our team, that has translated into much faster resolution times, easier onboarding for new hires, and a noticeable bump in our CSAT scores. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Giacomo D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Giacomo D.") GD Giacomo D. Consulente Qualità ISO/IEC 17025 e ISO 9001 Mechanical or Industrial Engineering Small-Business (50 or fewer emp.) 7/14/2026 Guest users or non-business users of the software, not included in G2 scores. "Powerful co-pilot for customer service, but requires a solid knowledge base and guided adoption" 3/5 What do you like best about Google Cloud Agent Assist? What I find most fascinating about Google Cloud Agent Assist is the way it redefines the role of technology in customer service: it does not aim to replace the human, but to enhance it, reducing the friction of operational bureaucracy. If I had to point out the most successful aspects, I would choose these. The drastic reduction of the "cognitive load" for the operator: instead of forcing a person to frantically search for a procedure among a thousand browser tabs or PDF manuals while the customer is on the phone, the AI does the heavy lifting in the background. It brings the correct answer or internal guideline (Knowledge Assist) to the screen exactly when needed. This way, the operator can focus on empathy and problem-solving, rather than document searching. The automation of post-call work (After-Call Work): anyone who has worked in a customer center knows how burdensome it is to manually summarize each interaction in the CRM. The fact that Gemini models instantly generate a structured, objective, and categorized summary of the conversation not only saves precious minutes on each call but also helps maintain clean and standardized data for the company. The fluidity of live transcription combined with sentiment: seeing audio transform into text in real-time, with the AI capturing nuances and suggesting the most suitable response to the customer's tone, is a great example of how technology can act as a discreet but extremely effective "copilot." Review collected by and hosted on G2.com. What do you dislike about Google Cloud Agent Assist? Although it is an extremely powerful tool, when looking at Google Cloud Agent Assist with a critical eye, some complex aspects or points of attention emerge that can turn into real challenges. The first concerns the dependence on the quality of the Knowledge Base: Agent Assist is only as effective as the documents provided to it. If internal manuals, company procedures, or FAQs are outdated, contradictory, or poorly written, the AI will end up offering inaccurate or even misleading suggestions. Consequently, there is a continuous need for "cleaning," updating, and governance of the content upstream, and this responsibility falls entirely on the company. A second point is the management of cultural nuances and dialects in live audio. Even though speech-to-text transcription models have greatly improved, they can struggle in real-time calls with strong regional accents, background noise, or very specific slang expressions. If the initial transcription misses a step or misinterprets a word, the subsequent AI suggestions risk going in the wrong direction. Finally, there is the "adoption curve" for operators. Introducing Agent Assist means changing the way people work and, especially at the beginning, a screen that continuously updates with suggestions, summaries, and pop-ups can be overwhelming or distracting. The human operator must learn to use the tool and trust its inputs, without becoming passively dependent on it. Review collected by and hosted on G2.com. What problems is Google Cloud Agent Assist solving and how is that benefiting you? The problem: at the end of each interaction, the operator has to spend several minutes manually writing a summary in the CRM (like Salesforce or Zendesk) to document the reason for the call, the solution adopted, and the next steps. How it helps: as soon as the chat or phone call ends, Agent Assist uses Gemini generative models to instantly create a structured and objective summary of the interaction. The operator only needs to verify the content and save it in the CRM with a click, reducing stress and freeing up time to handle the next call. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 inviteAI Translated ![Deva S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Deva S.") DS Deva S. Admin Information Technology and Services Small-Business (50 or fewer emp.) 7/13/2026 "Real-Time Agent Support That Speeds Resolutions and Cuts After-Call Work" 5/5 What do you like best about Google Cloud Agent Assist? What I find most compelling about Google Cloud Agent Assist is how it focuses on helping human agents in real time rather than trying to replace them. A few standout capabilities are: Real-time assistance: It can listen to or analyze customer conversations as they happen and surface relevant knowledge base articles, troubleshooting steps, or policy documents, reducing the time agents spend searching for information. Conversation summarization: Automatically generating summaries of customer interactions saves agents time on after-call work and helps ensure consistency. Smart recommendations: It can suggest next-best actions, responses, or workflows based on the context of the conversation, which is especially useful for new agents. Knowledge search powered by AI: Instead of relying on exact keyword matches, it uses natural language understanding to retrieve relevant information, making internal documentation much easier to use. Quality and compliance support: Supervisors can use AI-generated insights, sentiment analysis, and conversation analytics to identify coaching opportunities and monitor compliance. Integration with contact center platforms: It works with Google's contact center offerings and integrates with various CRM and customer service systems, making it easier to fit into existing support workflows. One limitation to keep in mind is that Agent Assist performs best when it's backed by well-maintained knowledge articles and properly configured workflows. If an organization's documentation is outdated or incomplete, the AI's recommendations will reflect that. Overall, the combination of real-time knowledge retrieval, automatic summarization, and context-aware recommendations is what makes Google Cloud Agent Assist particularly valuable. It helps agents resolve customer issues faster while reducing repetitive work and improving consistency. Review collected by and hosted on G2.com. What do you dislike about Google Cloud Agent Assist? One area that could be improved is the initial setup and ongoing maintenance. Agent Assist delivers the best results when knowledge bases are well-structured and regularly updated, which can require significant effort. The quality of AI suggestions is highly dependent on the accuracy of the underlying content. Additionally, customization and integration with existing systems may require technical expertise, and organizations with complex workflows may need time to fine-tune the solution. Improving out-of-the-box customization and reducing implementation complexity would make the product even more accessible. Review collected by and hosted on G2.com. What problems is Google Cloud Agent Assist solving and how is that benefiting you? Google Cloud Agent Assist helps solve the challenge of providing agents with the right information at the right time. By surfacing relevant knowledge articles, suggesting responses, and generating conversation summaries in real time, it reduces the time spent searching for information and completing post-call documentation. This leads to faster issue resolution, improved customer satisfaction, more consistent support quality, and allows agents to focus more on the customer rather than administrative tasks. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite GK Grzegorz K. Manager Small-Business (50 or fewer emp.) 7/7/2026 Guest users or non-business users of the software, not included in G2 scores. "Great Real-Time Agent Support, But Knowledge and Setup Take Work" 3.5/5 What do you like best about Google Cloud Agent Assist? What I find most compelling about Google Cloud Agent Assist is the way it reduces an agent's cognitive load during customer conversations. Rather than acting as a chatbot that replaces people, it functions as a real-time assistant that helps human agents work faster and more consistently. Review collected by and hosted on G2.com. What do you dislike about Google Cloud Agent Assist? While Google Cloud Agent Assist is a strong platform, there are several trade-offs and limitations that organizations commonly encounter: Knowledge quality is the biggest bottleneck. Agent Assist is only as good as the documentation it can access. If the knowledge base is outdated, incomplete, or inconsistent, the suggestions won't be very helpful. Implementation can be complex. Getting value from the product often requires integrating it with contact center platforms, CRMs, knowledge management systems, and existing workflows. The technical setup and ongoing maintenance can be substantial. Customization requires expertise. Organizations frequently need to tune knowledge sources, prompts, routing, and evaluation metrics to achieve consistently good results. This often requires specialized skills. Review collected by and hosted on G2.com. What problems is Google Cloud Agent Assist solving and how is that benefiting you? Google Cloud Agent Assist helps solve the problem of agents having to search through multiple systems or lengthy documentation while assisting customers. By providing relevant knowledge, suggested responses, and conversation summaries in real time, it reduces the time spent looking for information and handling after-call work. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ## Questions about Google Cloud Agent Assist? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Google Cloud Agent Assist ](https://www.g2.com/products/google-cloud-agent-assist/discussions/new) GU Guest User What is Google Cloud Agent Assist used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/google-cloud-agent-assist-what-is-google-cloud-agent-assist-used-for) GU Guest User What is Google Cloud Agent Assist used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-google-cloud-agent-assist-used-for) [ View all Discussions ](https://www.g2.com/products/google-cloud-agent-assist/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 2 months ### Return on Investment 7 months [ View More Pricing Information ](https://www.g2.com/products/google-cloud-agent-assist/pricing) ##### ##### Google Cloud Agent Assist Features Responses Customization Control Route To Human Platform Live chat Integrations Branding Generative AI AI Text Generation AI Text Summarization [ View More Features ](https://www.g2.com/products/google-cloud-agent-assist/features) ## Work at Google? 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