# What is WATI used for?

What is WATI used for?

##### Post Metadata
- Posted at: over 2 years ago
- Author title: Pinned by G2 as a common question



## Comments
### Comment 1

WATI (WhatsApp Team Inbox) is a customer support platform that integrates with WhatsApp Business API to help businesses manage customer communication. It is commonly used for customer service, marketing, and sales teams to handle large-scale interactions with customers over WhatsApp
Some of the key functionalities and uses of WATI include:
Customer Support
Automation and Chatbots
Broadcasting
Third-party Integrations: WATI can be integrated with CRM systems, e-commerce platforms, and other tools to provide a more holistic solution for customer relationship management and sales and more.

##### Comment Metadata
- Posted at: over 1 year ago
- Author title: Marketing Manager



### Comment 2

Wati is  WhatsApp API solution that helps businesses connect with their customers through WhatsApp. It allows businesses to manage and track their interactions with customers on WhatsApp, automate customer communication, and create custom workflows.

##### Comment Metadata
- Posted at: over 2 years ago
- Author title: Design & Marketing (@Quizly.App) at digiMoGo, Inc.




## Related Product
[Wati](https://www.g2.com/products/wati/reviews)

## Related Category
[Communication Platform as a Service (CPaaS)](https://www.g2.com/categories/communication-platform-as-a-service-cpaas)

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