I like the flexibility Ada’s tools give me. The combination of playbooks and tools lets us use a multibranch playbook for several customer journeys, collecting and validating information along the way and ensuring a positive outcome for the customer. Ada also lets us serve parents and schools in a scalable and efficient way while helping them manage their cases. Setup was very easy; we were live in around a week. Review collected by and hosted on G2.com.

I’d like more flexibility with live chat, though I think the limitations sit more in our service management tool. I’d like some sort of queue system. Review collected by and hosted on G2.com.