What I like best about Google Cloud Agent Assist is how it helps agents work faster by providing real-time suggestions, relevant information, and helpful responses during customer interactions. It reduces the time spent searching for information and makes it easier to provide consistent, accurate support. Review collected by and hosted on G2.com.

One thing I dislike about Google Cloud Agent Assist is that it can sometimes give suggestions that aren't quite relevant, so agents still need to double-check the information. It can also take some time to get used to all the features and settings. Review collected by and hosted on G2.com.