G2

David B.

Digital Marketing Specialist

Small-Business (50 or fewer emp.)

11/5/2026

"Tidio Makes Onboarding and Bot Setup Fast and Effortless"

4/5

What do you like best about Tidio?

Tidio is extremely easy to navigate. The UI / UX is simple and each click is meaningful. I don't think I have found any redundant areas. Adding knowledge sources and instructions for the bot control is also extremely easy. Onboarding is a breeze - it was set up in minutes and it even allowed me to run a custom script that allows for a static image that then turns into an animated gif. I think pricing is fair, it is on a per usage basis though. Review collected by and hosted on G2.com.

What do you dislike about Tidio?

The pricing model that is based upon usage may be problematic in the future. We monitor it closely. Same for the "flows", there are only certain things you can do before you are forced to use a flow. I have had a bit of an issue getting support at the lowest tier of the plans. I understand that, but a bit more support would be great. Many of the queries are answered by their own type of support bot which is to be expected. We have had a few minor issues with things like it repeatedly asking a follow up question. Review collected by and hosted on G2.com.

What problems is Tidio solving and how is that benefiting you?

We introduced a chat bot to our website to be a knowledge source for children and parents within the subject matter for our client's organization. We needed a solution that would not hallucinate and always give the factual answers from our knowledge sources. The tact and refinement of the bot was extremely important. Review collected by and hosted on G2.com.