![Michelle K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michelle K.")
MK

Michelle K.

Working Student Customer Insights

Small-Business (50 or fewer emp.)

2/24/2022

"Userpilot is a great tool to interact with users!"

4.5/5

What do you like best about Userpilot?

Since we are using Userpilot as our Onboarding tool, we can react instant towards customer requests more efficiently. The intuitive UI makes it possible to turn ideas into actions. Users could be guided by Userpilot content more efficiently. Review collected by and hosted on G2.com.

What do you dislike about Userpilot?

Overall, Userpilot has an excellent customer service. However, sometimes our team felt a little taken aback whenever it came to new migrations as it had an impact on current content but were not communicated before. It was tricky to resolve the issues, but we have not run into major technical issues over the last couple of months. Review collected by and hosted on G2.com.

Recommendations to others considering Userpilot:

Make use of all great product features Usepilot offers and evaluate which suits your product best. Review collected by and hosted on G2.com.

What problems is Userpilot solving and how is that benefiting you?

We can serve users with tooltips and an optimized onboarding flow. Nevertheless, we are also able to set up surveys in order to understand our users. By creating these contents in-app, we do not push users to exit our product harshly. Review collected by and hosted on G2.com.

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