Userpilot Reviews & Product Details

The product is fairly easy to use for almost all things we want to do with it. Support is phenomenal for all the things that are not easy or straightforward. We use it daily to make business decisions. The new AI features make it even faster for us to derive information and it even helps find items we were not currently observing. Our developers had the product providing data from our system to our Staging instance the day we signed up. Review collected by and hosted on G2.com.

Engagement features are awesome once implemented, but there is a learning curve. Also, if you have a larger application and you wish to make engagements for various processes, be prepared to dedicate man hours for a full compliment. Review collected by and hosted on G2.com.

I like how quickly we can create in-app flows, tooltips, and checklists to guide new users without depending on engineering.

The personalization options are excellent — we can target different user segments with customized onboarding and product tours

The analytics help us understand how users interact with onboarding flows and where they drop off. Review collected by and hosted on G2.com.

The learning curve at the beginning can be a bit steep, but once you get used to it, the platform is very smooth. Review collected by and hosted on G2.com.

What I appreciate most about Userpilot is how effortlessly I can create in-app experiences—such as banners, modals, tooltips, slideouts, and checklists—without needing to write any code. The visual editor is straightforward and easy to use, the targeting options are highly accurate, and the analytics provide a wealth of detailed insights. Userpilot brings together engagement, UX, and product analytics in a seamless way, offering us all the tools necessary to understand and support our users in real time. The data dashboards, including funnels, paths, retention, and feature usage, offer complete visibility into our product’s performance. Review collected by and hosted on G2.com.

There’s a slight learning curve when exploring all the triggers, segments, and conditions for the first time. Occasionally, previewing complex flows can show minor differences compared to how they appear in production — nothing major, but worth noting. Review collected by and hosted on G2.com.

The built-in analytics and usage tracking help me understand how users engage, which features are adopted, and where they drop off — a big plus for improving product UX. Review collected by and hosted on G2.com.

Costs can scale up — as monthly active users or event volume grows, pricing may get steep. That makes Userpilot more suitable for established products rather than very early-stage startups on tight budgets. Review collected by and hosted on G2.com.

I love how easy it is to set up a quick slide-out or popup with Userpilot. We've been able to notify users quickly about news, upcoming webinars, issues with our app, new features, etc. It's super quick to set up, and it looks great. Our users love it. Userpilot allows non-technical teams in marketing, product, and customer success to implement flows in the app without requiring any development or engineering, apart from the initial setup. This capability allows us to create a more enticing application that puts users first. I actually used Userpilot with a previous company and loved it, which is why I recommended it at my current workplace. The initial setup was easy. I had experience, and we used supporting documents provided on the setup site. Our support manager helped, and we easily set up a call with them to assist with any issues. Review collected by and hosted on G2.com.

There is a bit of a learning curve to get it up and running. There's a lot to customize when setting up a flow. Sometimes it can be hard to target specific elements, or get the flow to popup and do what you want straight away. You need to test it a lot at the beginning if you have a complex flow. Review collected by and hosted on G2.com.

I use Userpilot to guide my users smoothly and intuitively through the product. It helps me build interactive onboarding experiences without writing code, allowing new users to immediately understand how the product works. I love the freedom to turn ideas into real in-app experiences quickly without waiting for development work. The ability to add tooltips, checklists, modals, or entire onboarding flows visually and launch them instantly is fantastic. I appreciate how Userpilot makes everything contextual, showing guidance based on user actions, which makes the product feel smarter and more helpful. Its features let me guide users in a natural, non-disruptive way. Checklists motivate users to complete key steps during onboarding, while modals ensure important updates are noticed. Building personalized onboarding journeys that adjust to user actions is a real plus, and it all happens without needing developer support. Userpilot gives me control, speed, and flexibility, and its analytics help me track behavior and engagement to boost feature adoption and reduce confusion. The initial setup was surprisingly easy, making it an enjoyable tool to create a great user experience. Review collected by and hosted on G2.com.

There are a few areas where I feel it could improve or where things don’t work as smoothly as I’d like. Sometimes the visual editor can be a bit sensitive when I’m trying to select specific elements inside the product, especially in complex interfaces. It works most of the time, but when it doesn’t, it slows me down. I also feel that the analytics, while helpful, could go deeper in terms of user behavior insights. I often want more detailed funnels or clearer paths showing how users move through different parts of the product. Another area that could be improved is the flexibility of styling. I can usually match my brand, but occasionally I hit limits with more customized layouts or animations. And finally, managing multiple onboarding flows or experiments can get a bit cluttered when the number of experiences grows — a more streamlined way to organize or categorize them would make things easier. Overall, these aren’t deal-breakers, but smoothing out these areas would make the tool even more powerful and enjoyable to use. Review collected by and hosted on G2.com.

It's always the case with powerful software that it can do so much for you, but therefore the learning curve can be steep. It's easy to get blocked on your unique vision with things you don't know. Sending a quick message to the support email with a video has been a great experience, as the team gets back to me, often in less than an hour's time with an answer back, and 9 times out of 10, solve my problem without the need for a follow up. Review collected by and hosted on G2.com.

Nothing. I think it's hard to learn something like this from scratch and I think they do a great job making sure you have the resource you need for how you like to learn. Review collected by and hosted on G2.com.

Userpilot has some great educational resources which I love for ideas and inspiration for how to best use the product. If you've used one digital adoption tool, Userpilot’s features make sense and are intuitive. They have a good core feature set, providing the fundamental functionalities you'd expect from a digital adoption tool: allowing for various types of in-app tours, notifications, and surveys. We use surveys to capture product market fit, CSAT, and NPS. Digital adoption products are still relatively new, and the educational content provided by Userpilot, including how others use these tools, tips, tricks, and best practices, is beneficial in getting the most out of the product. Review collected by and hosted on G2.com.

I find the reporting functionality in Userpilot not terribly intuitive. It lacks ease in finding and interpreting data on surveys and tool tip usage. The charts available on the dashboard aren't very helpful or actionable, making it difficult to derive insights. Additionally, I'd love to further customize the types of notifications I get. The settings are a bit all or nothing. Review collected by and hosted on G2.com.

I love using Userpilot for creating user onboarding flows and providing explanations of new features. It's excellent for delivering timely and contextual feedback after specific actions, which really enhances user understanding. Also, I appreciate how it helps display helpful information through 'know more' buttons and simplifies the creation of dialogues and modals, significantly reducing development team overhead. Userpilot provides a wealth of insightful information about user behavior, allowing our Product Managers and Designers to work independently from engineers. I enjoy its feature-rich platform, which boosts our product's engagement efficiently. From a developer's perspective, the robust toolkit ecosystem and web SDK for integrations are impressive, making it easy to trigger flows. The developer documentation is fantastic—complete and well-written, which makes implementation straightforward. Additionally, the initial setup of Userpilot is very straightforward, and I find that it integrates well with a wide array of other tools, complementing our extensive infrastructure seamlessly. Review collected by and hosted on G2.com.

I have a considerable amount of uncaught internal errors from the JS SDK logged to the console in one of our applications. This issue ultimately spams our observability tools with non-relevant and unstructured data, making it challenging to discern what's important or not. A solution to suppress these logs and listen to them from the app's observability mechanism would be ideal. This functionality would enable us to handle these errors in a custom way. Review collected by and hosted on G2.com.

I find the UX on the product usage dashboards of Userpilot to be very well thought out, which allows me to effortlessly upload the graphs onto my reporting presentations. This makes the visual representation of the data engaging and easy to understand. The data exports functionality is exceptionally useful as I can further analyze specific customer feedback using Excel or other data analysis tools. I am also impressed by the engagement options Userpilot offers when augmenting our platforms. These features significantly enhance user engagement, providing amazing customization and optimization capabilities for my needs. Review collected by and hosted on G2.com.

I would prefer if there was an option of downloading the data related to the dashboard graph instead of just a PNG of the graph. It will help in getting exports for further analysis. Additionally, the initial setup was not too easy and required multiple sessions with the account manager before I could get events onto the platform, even though the user guides were sufficient for setting up the engagements afterward. Review collected by and hosted on G2.com.