# Userpilot Reviews **Vendor:** Userpilot **Category:** [Digital Adoption Platforms](https://www.g2.com/categories/digital-adoption-platform) **Average Rating:** 4.6/5.0 **Total Reviews:** 973 ## About Userpilot Userpilot is an all-in-one platform for Product, UX, and Marketing teams. It combines Product Analytics, Session Replay, In-app Engagement and In-app Surveys to help you increase product adoption. Userpilot allows teams to build user onboarding flows, launch product announcements, improve your UX & product adoption, provide self-serve support, collect feedback in-app , all code-free. It also provides you with powerful product analytics tools (funnels, trends, paths, cohorts) so you can make informed, data-driven product decisions. NEW: Session Replay: Learn how users navigate your product, find bugs, and spot friction points by watching their sessions. Integrations: Mixpanel, Amplitude, Heap, Intercom, Segment, Webhooks, HubSpot, Salesforce. ## Userpilot Pros & Cons **What users like:** - Users appreciate the **ease of use** of Userpilot, finding it intuitive for optimizing flows and enhancing user engagement. (291 reviews) - Users appreciate the **intuitive design** of Userpilot, making it easy to create journeys without coding. (181 reviews) - Users value the **easy setup** of Userpilot, enabling quick adjustments and seamless integration for enhanced user engagement. (163 reviews) - Users praise Userpilot's **exceptional customer support** , noting quick assistance and effective guidance during implementation and use. (158 reviews) - Users find Userpilot **extremely helpful** for optimizing workflows and enhancing user engagement effectively and efficiently. (156 reviews) - Analytics (114 reviews) - Simple (114 reviews) - Positive Experience (113 reviews) - Customization (104 reviews) - Ease of Creation (102 reviews) **What users dislike:** - Users note a **steep learning curve** with Userpilot, requiring time to fully navigate and utilize its features. (108 reviews) - Users experience a **steep learning curve** with Userpilot, finding it overwhelming initially but worth the effort. (93 reviews) - Users find **limited customization** in Userpilot, impacting flexibility in user segment creation and survey triggering. (60 reviews) - Users find the **reporting complexity** in Userpilot challenging, with a steep learning curve and limited features. (42 reviews) - Users find Userpilot to be **expensive** , particularly as costs increase with higher usage, challenging early-stage startups. (37 reviews) - Lack of Guidance (31 reviews) - Poor Reporting (31 reviews) - Limited Features (26 reviews) - Dashboard Issues (23 reviews) - Not Intuitive (23 reviews) ## Userpilot Reviews ### 1. Ease of Use and Incredible Support **Rating:** 5.0/5.0 stars **Reviewed by:** Karla C. | Diseñador de productos digitales I, Design, Mid-Market (51-1000 emp.) **Reviewed Date:** April 09, 2026 **What do you like best about Userpilot?** I like how easy it is to use Userpilot; it's really simple to learn and start creating the solutions it allows. Additionally, it has incredible support for technical issues; whenever we request help, their support team is willing to assist. It's very valuable because, in case of doubts, queries, or additional support, we contact technical support directly and within a few hours, we have responses and even calls to resolve the concerns. This is very important to avoid wasting time and to make the most of the tool. I also like that with just a few clicks, we can create onboardings, step-by-step guides, or presentations of new tools and measure their impact on the user. The tool allows us to visualize the usage and events generated by users in their sessions, which is truly useful for making decisions and analyzing the usage patterns of our product. The initial setup was very simple; with support and a developer, we had the product up and running in less than two days. **What do you dislike about Userpilot?** There are many things they have on the web that they need to include in the app, such as adding onboarding or step-by-step guides. Their main need is really to strengthen all their tools so that they are available from the app, such as session recording, label events, step-by-step guides, onboardings, coach marks. **What problems is Userpilot solving and how is that benefiting you?** Userpilot allows me to quickly create onboardings and guides, measure usability and impact on users, visualize user events for decisions and usage patterns. It is powerful with statistics and easy to use. ### 2. Great tool for improving client experience and training **Rating:** 5.0/5.0 stars **Reviewed by:** Melinda M. | Director Of Education And Training, Mid-Market (51-1000 emp.) **Reviewed Date:** August 22, 2025 **What do you like best about Userpilot?** Flows and Spotlights are easy to use and provide great value to clients to ease their use of the software. One thing that sets it apart from Pendo, which we previously used, is the spotlight, which flashes on screen to have a bit more of a passive way to bring attention to a feature, rather than blowing up a message across the screen. UserPilot customer support has been great and very responsive. **What do you dislike about Userpilot?** When I have finished working with a flow and click "Next" I get a new tab with the UserPilot interface. And when I launch another edit window, I get a new tab with my product UI. This means I may end up with an endless number of UP and UI tabs open. I wish it would recognize that I already have the UI open and switch to that window, and revert back to the UP window when I am ready to exit the editor. **What problems is Userpilot solving and how is that benefiting you?** The time it takes to code help messaging within our software is not ideal. Having UserPilot allow us to reach clients directly almost immediately and solves many issues when it comes to communicating what is needed in a timely way. ### 3. User-Friendly Flow Builder with Outstanding, Fast Support **Rating:** 4.5/5.0 stars **Reviewed by:** Motasem A. | Onboarding Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** February 22, 2026 **What do you like best about Userpilot?** Userpilot is quite user friendly for setting up flows without needing much help from developers. However, the highlight for me has been their support team. Whenever I face a technical issue or get stuck, they are quick to respond. It’s refreshing to talk to support staff who actually understand the product and provide practical solutions right away **What do you dislike about Userpilot?** The platform has a lot of features, so it can feel a bit overwhelming at first. Also, some advanced styling options have a slight learning curve. Additionally, the platform's interface doesn't support the Arabic language yet, which is something I hope to see in the future. However, their documentation usually covers most other technical gaps **What problems is Userpilot solving and how is that benefiting you?** We are using it to improve our user onboarding process. It saves us a significant amount of development time and resources, allowing us to build and deploy experiences much faster than coding them from scratch ### 4. UserPilot Nails the Core Use Case with a Smooth, Intuitive Experience **Rating:** 4.5/5.0 stars **Reviewed by:** Mark H. | VP Product, Mid-Market (51-1000 emp.) **Reviewed Date:** February 05, 2026 **What do you like best about Userpilot?** Personally, I didn't have to set it up - but we compared against other tools and both the administrators and day-to-day users found it so much smoother. Competitors have lots of new features, and all sorts of AI options, but they just haven't mastered the core use case which UserPilot seems to have nailed. Once you get into the product, tagging pages is easy, running reports and setting up dashboards is intuitive, and segmenting and filtering behaves as exactly as you would expect. It's just easy to use, and has layers and layers of powerful features once you get it. The ramp up is great. You get loads of value early on, and as you spend more time with it, you get more and more back. **What do you dislike about Userpilot?** Pulling data out could be easier. Find that not all tables and reports can be exported, and when they are - tends to be raw data rather than informative reports. **What problems is Userpilot solving and how is that benefiting you?** Visibility with customer behaviour and completion of key flows was a complete unknown before UserPilot. How many people complete journey X? No idea. For a product team, setting goals to make life better is much more difficult when it is impossible to quantify the current issues/friction. ### 5. Everything You Need to Understand and Engage Your Users **Rating:** 4.5/5.0 stars **Reviewed by:** Lorena S. | Customer Experience, Small-Business (50 or fewer emp.) **Reviewed Date:** March 23, 2026 **What do you like best about Userpilot?** Userpilot has been a game changer for how I manage product experience and user onboarding. What I really love is having everything centralized from building in-app flows (modals, tooltips, checklists) to tracking user behavior and engagement all in one place. The dashboard and analytics features are especially strong. I can easily create and customize dashboards to monitor feature adoption, user interactions, and onboarding performance without needing external tools. Highly recommend Userpilot for anyone focused on improving product adoption and user experience. **What do you dislike about Userpilot?** Recordings are available for a limited time only. **What problems is Userpilot solving and how is that benefiting you?** The biggest benefit is speed and clarity. I can go from insight to action in one place, without delays or dependencies. It makes it much easier to optimize the user journey and drive better product adoption. ### 6. Userpilot Makes Product Data Actionable with Powerful Analytics & HubSpot Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Thies H. | RevOps Lead, Semiconductors, Mid-Market (51-1000 emp.) **Reviewed Date:** January 22, 2026 **What do you like best about Userpilot?** Userpilot has made it possible to make our product data accessible and insightful in an easier way. Previously, we could retrieve data, but it was difficult to make it usable and actionable. Now, with the link to HubSpot, we can help and guide our users at the right moment within our product. The product analytics, but also the engagement aspect, make it a very useful tool for a SaaS product. **What do you dislike about Userpilot?** It takes a bit of figuring out how to use the product analytics, but that is also due to our own event naming. **What problems is Userpilot solving and how is that benefiting you?** It really helps us gain a better understanding of our customers' product usage. How active or inactive our customers are, so that we can respond accordingly. This prevents churn and stimulates product usage, which can lead to upsells. With product analytics, we can see whether our product improvements actually lead to the behaviour we expect, or whether we need to make it easier for the user. ### 7. Empowering In-App Feedback and Engagement with No-Code Simplicity **Rating:** 4.5/5.0 stars **Reviewed by:** Delaney H. | Customer Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 30, 2025 **What do you like best about Userpilot?** What I like best about Userpilot is how much control and flexibility it gives me to engage customers directly inside the product, without needing engineering support. I can launch NPS surveys, feature announcements, onboarding flows, and targeted messages quickly and tailor them to very specific user segments. The platform is incredibly robust—there are multiple ways to reach users, test messaging, and drive adoption—yet it’s still accessible for non-technical teams. Most importantly, Userpilot lets me meet customers where they already are. Instead of relying solely on email or one-off outreach, I can communicate contextually, reinforce value at the right moment, and gather real-time feedback that actually informs our strategy. **What do you dislike about Userpilot?** Not as many opportunities for the mobile-first facing applications. **What problems is Userpilot solving and how is that benefiting you?** Userpilot solves the problem of how to communicate, educate, and gather feedback from customers at scale—without relying on engineering or overusing email. Before Userpilot, it was difficult to reach the right users at the right time with the right message. Communications were either too broad, poorly timed, or disconnected from actual product behavior. Feedback like NPS lived outside the product, which limited response quality and actionability. ### 8. No more blind decisions **Rating:** 5.0/5.0 stars **Reviewed by:** Mickaël G. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 01, 2026 **What do you like best about Userpilot?** I really like Userpilot because it's a user-friendly platform and quite intuitive. I can create my own dashboards and find any information I need regarding platform adoption. This functionality helps me on a daily basis as I can check the dashboards I’ve saved and created before meetings with clients. Additionally, it allows me to stop taking blind decisions. I now have data and analytics to back me up in understanding user utilization. Userpilot offers more user analytics, making it easier for me to navigate the platform. The initial setup was very easy and nothing was complicated. **What do you dislike about Userpilot?** I'm happy with the platform, nothing to complain about. It's bringing information I didn't have access before. **What problems is Userpilot solving and how is that benefiting you?** Userpilot helps me make informed decisions with data and analytics on user engagement, preventing blind decision-making. It's user-friendly and intuitive, allowing me to create dashboards that streamline my daily operations by providing quick insights into platform adoption. ### 9. Versatile Tool with Exceptional Support **Rating:** 5.0/5.0 stars **Reviewed by:** Laura Catherine T. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 27, 2026 **What do you like best about Userpilot?** I like that Userpilot is an easy-to-implement tool and that it can integrate with many tools like CRMs. It helps me receive direct feedback from users, which is sometimes difficult to obtain. The tool is constantly updated, they are always looking for ways to improve the platform, which means there are always new things. The communication tools are phenomenal and the team that has accompanied us has been fantastic, always available to help us resolve doubts, questions, and problems, as well as receive feedback. The documentation is also very useful, unlocking many processes when I need it. **What do you dislike about Userpilot?** There are times when we have had problems with the data, such as it not reading certain events, or we have no way to obtain the data in CSV because when it is downloaded it does not arrive in the email. **What problems is Userpilot solving and how is that benefiting you?** I use Userpilot to measure user behavior and as a communication tool. Solve frontend problems, avoiding additional developments, and help collect important data for product decisions, allowing for real-time iteration. ### 10. Intuitive and Self-managed with Exceptional Support **Rating:** 5.0/5.0 stars **Reviewed by:** Miguel Angel G. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 25, 2026 **What do you like best about Userpilot?** I like the Userpilot web interface because it is very intuitive in all the functionalities it offers. I also appreciate the excellent customer service and how the pay-per-user model allows me to calculate costs much more easily. Additionally, it allows me to act quickly without having to go through the backend team, facilitating the management of growth and product tracking independently. **What do you dislike about Userpilot?** Having greater customization or options in the dashboards and in the way I can model the data, since everything is so abstracted, if what I need is not within the flow designed by your team, it becomes complex to achieve it. It would be useful to have many more visuals available and an SQL console that allows me to model the data in a better way or something similar to Power BI's DAX. **What problems is Userpilot solving and how is that benefiting you?** Userpilot allows me to track user behavior, generate surveys, make announcements, and act quickly without relying on the IT team, being independent in product management. ## Userpilot Discussions - [What is Userpilot used for?](https://www.g2.com/discussions/what-is-userpilot-used-for) ## Userpilot Pricing - **Starter**: Starting at $249.00 Perfect for small teams just starting their product growth journey. Includes up to 2,000 MAUs, billed monthly or yearly. - **Growth**: Starting at $799.00 Perfect for growing teams who want to skyrocket their user activation & product adoption rates with in-depth analytics, session replay, in-app experiences, smart A/B tests. - **Enterprise**: Contact Us A customized plan ideal for larger companies ready to take their product growth game to the next level. Highest security standards and 100% GDPR compliant. [View full pricing details](https://www.g2.com/products/userpilot/pricing) ## Userpilot Integrations - [Agentforce 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Amplitude Analytics](https://www.g2.com/products/amplitude-analytics/reviews) - [Asana for G Suite](https://www.g2.com/products/asana-for-g-suite/reviews) - [Domo](https://www.g2.com/products/domo/reviews) - [Google Analytics](https://www.g2.com/products/google-analytics/reviews) - [Google Tag Manager](https://www.g2.com/products/google-tag-manager/reviews) - [Heap](https://www.g2.com/products/heap/reviews) - [HubSpot Commerce Hub](https://www.g2.com/products/hubspot-commerce-hub/reviews) - [HubSpot Data Hub](https://www.g2.com/products/hubspot-data-hub/reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) - [Jiminny](https://www.g2.com/products/jiminny/reviews) - [Jira](https://www.g2.com/products/jira/reviews) - [LiveChat](https://www.g2.com/products/livechat/reviews) - [Looker Studio](https://www.g2.com/products/looker-studio/reviews) - [Microsoft Power BI](https://www.g2.com/products/microsoft-microsoft-power-bi/reviews) - [Mixpanel](https://www.g2.com/products/mixpanel/reviews) - [Okta](https://www.g2.com/products/okta/reviews) - [Performance Pro](https://www.g2.com/products/performance-pro/reviews) - [Segment Tools](https://www.g2.com/products/segment-tools/reviews) - [Swapcard](https://www.g2.com/products/swapcard/reviews) - [Total Expert](https://www.g2.com/products/total-expert/reviews) - [Twilio Segment](https://www.g2.com/products/twilio-segment/reviews) - [Vivantio](https://www.g2.com/products/vivantio/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) ## Userpilot Features **User Behavior** - Click Tracking - Mouse Movement - Frustration Tracking **User Analysis** - Survey Implementation - Data Analysis **Product Analytics** - Account-Level Analytics - User-Level Analytics - Segmentation - Funnels - Alerts - Multi-Product Analytics - User Scoring - Integrations **Survey Management** - Survey Builder - Question Types - Templates - Survey Distribution **A/B Testing ** - Error and Bug Tracking - Split URL Testing - Data Analysis - Notes **User Support** - User Segmentation - Multi-Language Support - Behavior-responsive Messaging **Survey Customization** - Branching/Skip Logic - Branding - Multimedia Support - Multilingual Surveys **Agentic AI - Product Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Visitor Information** - User Identification - Search Box **Walkthrough Type** - Audio-visual Walkthroughs - Text Bubble Walkthroughs **Survey Insights** - Reporting & Analytics - BI Tools Integration - Data Exporting - Permissions **Behavioral Analytics - Product Analytics** - Multi-Product Analytics - User level Analytics - Account level Analytics - Segmentation - Funnels **Platform Basics - Digital Adoption Platform** - Integration - Communications **Agentic AI - Session Replay** - Cross-system Integration **Agentic AI - Survey** - Adaptive Learning - Proactive Assistance - Decision Making **Platform Infrastructure - Product Analytics** - Cross System integrations - Alerts - Integrations **Analytics - Digital Adoption Platform** - Analytics **AI driven optimization - Product Analytics** - User scoring - Adaptive learning - Automated insights - Autonomous task execution **Functions - Digital Adoption Platform** - Customer self-service - In-app guidance **Agentic AI - Digital Adoption Platform** - Adaptive Learning ## Top Userpilot Alternatives - [Pendo](https://www.g2.com/products/pendo-io-pendo/reviews) - 4.4/5.0 (1,737 reviews) - [Whatfix](https://www.g2.com/products/whatfix/reviews) - 4.6/5.0 (516 reviews) - [Fin by Intercom](https://www.g2.com/products/fin-by-intercom/reviews) - 4.5/5.0 (3,669 reviews)