Userpilot Reviews & Product Details

Userpilot has made it possible to make our product data accessible and insightful in an easier way. Previously, we could retrieve data, but it was difficult to make it usable and actionable. Now, with the link to HubSpot, we can help and guide our users at the right moment within our product. The product analytics, but also the engagement aspect, make it a very useful tool for a SaaS product. Review collected by and hosted on G2.com.

It takes a bit of figuring out how to use the product analytics, but that is also due to our own event naming. Review collected by and hosted on G2.com.

Userpilot gives our team the flexibility to build and manage in-app experiences without depending on engineering. Creating tooltips, walkthroughs, announcements, and surveys is fast once you understand the flow builder, and the targeting options are very strong.I especially like how experiences can be triggered based on real user behavior, which helps us guide users at the right moment instead of overwhelming them. The insights and usage data are also helpful for understanding how users interact with key features and where onboarding can be improved. Review collected by and hosted on G2.com.

While the platform is powerful, some areas take time to get used to, particularly when building more complex flows or segments. Reporting could be more customizable, and additional pre built templates would make initial setup faster for new use cases. Review collected by and hosted on G2.com.

What I like best about Userpilot is how much control and flexibility it gives me to engage customers directly inside the product, without needing engineering support.

I can launch NPS surveys, feature announcements, onboarding flows, and targeted messages quickly and tailor them to very specific user segments. The platform is incredibly robust—there are multiple ways to reach users, test messaging, and drive adoption—yet it’s still accessible for non-technical teams.

Most importantly, Userpilot lets me meet customers where they already are. Instead of relying solely on email or one-off outreach, I can communicate contextually, reinforce value at the right moment, and gather real-time feedback that actually informs our strategy. Review collected by and hosted on G2.com.

Not as many opportunities for the mobile-first facing applications. Review collected by and hosted on G2.com.

We currently use Userpilot for mainly in-app messaging (tooltips, modals, etc) in-app surveys and NPS. The UI is very easy to use, so that also eliminates the need for development to step in. Last, the insights portion is nice and very intuitive. Review collected by and hosted on G2.com.

There's a decent learning curve with this where it's not necessarily with other products like this, so ease of use could be better. Some of the workflows previews can also show differently when live, so that can be a bit frustrating. However, connecting with the CSM is usually easy. Review collected by and hosted on G2.com.

Userpilot makes it possible to design and launch in-app onboarding, feature guidance, and surveys without waiting on engineering resources. The no-code builder is intuitive enough to move quickly, yet powerful enough to support targeted, behavior-based experiences.What stands out most is the segmentation and targeting. We can show the right message to the right user based on role, behavior, or lifecycle stage, which makes onboarding feel relevant instead of generic. Review collected by and hosted on G2.com.

There’s also a bit of a learning curve when building more detailed flows, and additional ready-made templates would help speed things up. These aren’t blockers, but areas where the platform could continue to improve. Review collected by and hosted on G2.com.

I really like how easy Userpilot makes it to create enough experience without relying on developers, which means I can design onboarding flows or choose specific features quickly. I appreciate the targeting and segmentation options, allowing us to deliver different experiences to various user groups. On top of that, the analytics provide insights into our user interface, showing which flows are most effective. The setup was also fairly straightforward, and we quickly launched our first onboarding. Review collected by and hosted on G2.com.

Some reporting and analyzing options feel limited. Having more pre-made templates would speed up the setup. These are minor challenges, but I think they could make the platform more effective. Review collected by and hosted on G2.com.

The product is fairly easy to use for almost all things we want to do with it. Support is phenomenal for all the things that are not easy or straightforward. We use it daily to make business decisions. The new AI features make it even faster for us to derive information and it even helps find items we were not currently observing. Our developers had the product providing data from our system to our Staging instance the day we signed up. Review collected by and hosted on G2.com.

Engagement features are awesome once implemented, but there is a learning curve. Also, if you have a larger application and you wish to make engagements for various processes, be prepared to dedicate man hours for a full compliment. Review collected by and hosted on G2.com.

I like Userpilot because it makes onboarding really easy with simple creation of walkthroughs and tooltips, allowing users to learn the product quickly. The analytics are helpful too, so I can see how people use the product and make improvements. I love how Userpilot lets me guide users with walkthroughs and tooltips so they don’t get stuck or miss anything. The initial setup of Userpilot was pretty easy with an intuitive interface, and creating basic walkthroughs and tooltips didn't require technical help, making getting started smooth. Using Userpilot with our CRM and email tools helps me send messages based on user actions and keeps onboarding connected with other workflows. It has made onboarding smoother and saved our team a lot of time. I would give Userpilot a 9 out of 10 because it’s easy to use, helps improve onboarding, makes the user experience much smoother, and provides reliability. Review collected by and hosted on G2.com.

Userpilot is great, but sometimes it can feel a bit limited when trying to customize more complex flows or designs. I also wish the reporting and analytics were a little more detailed and easier to filter. Review collected by and hosted on G2.com.

I find Userpilot to be a great tool for user onboarding and engagement. It’s easy to use and highly customizable, which helps create smooth in-app experiences. I really appreciate the no-code setup that allows creating personalized in-app experiences without technical complexity. The system is flexible and the user insights are clear, which makes it simple to improve onboarding and user engagement quickly. The insights and analytics are very useful for understanding user behavior. Integrating Userpilot with other tools like product analytics platforms, CRM tools, and customer support software helps create a more complete view of user behavior and improves how we onboard, engage, and support users across the product. The initial setup was fairly straightforward, and the support through documentation and customer service has been solid, making the platform reliable and effective. Review collected by and hosted on G2.com.

Some advanced features have a learning curve, and the analytics could be more detailed. A few more templates and improved guidance for complex use cases would make it even better. One area that could be improved is advanced analytics. More granular event tracking and clearer funnel visualizations would make it easier to understand user behavior in depth. Adding more customization options for reports and the ability to compare different onboarding flows would also be valuable. For advanced features, more step-by-step guidance, in-product tips, and ready-made templates for complex use cases would help users adopt these features faster and get more value from the platform. Review collected by and hosted on G2.com.

I love how Userpilot gives me a lot of control without adding complexity. It's fantastic for quickly building contextual onboarding experiences and targeting the right users at the right moment without having to wait on engineering. The platform helps me move faster in reducing user friction and making data-backed decisions about user experiences. I really appreciate that everything is focused on helping users reach value faster, with analytics that clearly show what's working. It saves time, reduces guesswork, and lets me improve the product experience based on real user behavior. Review collected by and hosted on G2.com.

One area where Userpilot could improve is flexibility around advanced customization and reporting. While it covers most core onboarding needs well, certain deeper UI customizations and more granular analytics sometimes feel limited without workarounds. As the product scales and use cases become more complex, I occasionally wish for more native options to fine-tune experiences or slice data in greater detail. It’s not a blocker, but improving these areas would make the platform even stronger for teams that want deeper control and insight. Review collected by and hosted on G2.com.