Outreach Reviews & Product Details

Outreach brings a robust automation in matters sales engagement, ensuring that all emails and calls works towards bring more business

The tool is versatile in offering versatile analytics and insights regarding all the emails shared, the replies made and the calls received

Outreach is a game changer in matters CRM integration, and this eliminates chances for data duplication

Users personalize the content to reach their clients effectively and this keeps them more engaged

All calls are handled professionally and this includes proper dialing options and conversations tracking Review collected by and hosted on G2.com.

Outreach is a challenging application in matters price for small companies

The admin set up demands extra measures and understanding Review collected by and hosted on G2.com.

Outreach is a committed and magnificent sales automation and engagement approach that uses diverse processes such as call reminders, emails, follow ups and others to bring efficiency and boost productivity

The software consists of brilliant AI features that includes conversations insights and sentiment analysis, and this guides the sales rep on the right keywords

Outreach understands the importance of tool integrations, where it supports programs like DocuSign, HubSpot, Salesforce, among others

The process of customer outreach is well personalized, and this is automated and effective

Outreach efficiently supports both small and medium business sizes Review collected by and hosted on G2.com.

Outreach lacks basic customer service, where it focuses on self service documentation and this is not effective

Outreach fails to capture the right price for the package, where we don’t understand the actual annual commitment Review collected by and hosted on G2.com.

Outreach is remarkable in facilitating sales engagement through the automation of different processes, including follow ups, welcome emails and tasks management.

The outreach process has significantly been centralized, ensuring that tasks are assigned efficiently and internal communications are successful

The tool demonstrates dependability in matters CRM control and coordination, snd this ensures no manual data entry

The tool is detailed in tracking different processes, including clicks, replies, sequence performance among others

The call support is fully supported by Outreach, and this facilitates on conversation intelligence Review collected by and hosted on G2.com.

Outreach is considered slightly complex and training is a must for new subscribers

The tool has a sluggish customer support, snd there is no live chat that can facilitate the process Review collected by and hosted on G2.com.

I really appreciate how Outreach streamlines the prospecting process by making it simple to create sequences within organizations. Its intuitive design allows me to learn where features are and how to utilize sequences efficiently, enhancing my ability to prospect strategically. The automation capabilities are invaluable, providing consistency in reaching out to contacts, which is critical for breaking into organizations. I am particularly impressed with the ability to import specific contact lists, as it allows me to maintain simplicity and relevance in my messaging on a larger scale without having to do it individually. This feature not only saves me a tremendously significant amount of time but also boosts my success rate by enabling me to track the effectiveness of my communication strategies. Furthermore, the initial setup of Outreach proved to be quite straightforward, allowing our team to quickly deploy and leverage it effectively. Linking Outreach to Gmail has been beneficial for monitoring prospects who have opted out, which enhances our communication management. Overall, my experience with Outreach is positive, and I would highly recommend it. Review collected by and hosted on G2.com.

I wish the actual sequences themselves didn't need to be approved by my admins. That process causes delays and adds extra steps to my workflow. I also think the process of building sequences could be streamlined to require fewer clicks, making it easier to construct them from scratch. Review collected by and hosted on G2.com.

I love using Outreach because it seamlessly connects with Nooks, creating a very smooth and easy experience for tracking my daily sales needs. The tool addresses a major issue of lack of visibility by making it super simple for us to keep everything organized. I appreciate the incredible integration Outreach has with Salesforce and Notes, as it connects smoothly with my whole tech stack, significantly enhancing efficiency. The setup process for Outreach is remarkably straightforward and user-friendly, making the transition incredibly easy. Overall, I genuinely believe Outreach is the best application of its kind, having seen many others but none compare. Review collected by and hosted on G2.com.

I find that Outreach can be clunky at times. Additionally, I believe the integration with Nooks could be improved. Specifically, it would be beneficial if it was better tailored to handle recent interactions, like dials or emails opened in the last ninety days, for streamlined follow-ups on good conversations. Review collected by and hosted on G2.com.

It is a great place to email and call prospects and put them into different sequences. Helps to keep track of all your contacts and if they open emails. Also like the linkedin option to directly connect with others through a link. I use it every day and it is the primary CRM I use. It integrates great with SalesForce and Linkedin. Very easy to use. Have not had to use customer support so far. Review collected by and hosted on G2.com.

I don't have anything I dislike about Outreach that I can think of. Review collected by and hosted on G2.com.

Our Business development and Sales team globally use Outreach. Literally every employee in those teams. It's a great tool in many aspects, and we use their functionalities widely and each day. We have it integrated with our CRM system, so it has all the data of our accounts and prospects we need. We then use Outreach for all of our multi channel sequences. This works as a perfect machine. We also use Outreach for calling our prospects (from our PC), which also works very well and provides you with a lot of settings to configure and fine tune. The emails are integrated with our email tool which allows us to track the activity. The dashboard and reporting functionality is also very detailed and easy to filter through or customize depending on what you'd like to see. Overall it's a great tool that each of us uses every day. Review collected by and hosted on G2.com.

There's nothing to dislike about this tool. The only thing is that for new team members it can take awhile to get familiar with all of the different features. Review collected by and hosted on G2.com.

I really appreciate how Outreach integrates leveraging new AI tools which has streamlined our workflow significantly. The analytics feature is another valuable asset, greatly enhancing my ability to interpret data easily and make informed decisions. Additionally, the platform serves as a centralized hub for prospect database management, tracking and setting meetings, and keeping detailed account information and notes. This integration allows me to sort through prospects and their information efficiently, making my daily activities much smoother and more organized. Review collected by and hosted on G2.com.

I find the homepage's UI to be inadequate, lacking an intuitive layout that facilitates easy navigation and quick access to essential information. I would like to see real-time statistics around call tasks, which are currently missing. This makes it challenging to monitor and manage call activities effectively. Additionally, it would be beneficial to have a comprehensive view, like a single pane of glass for all my sales reps' current call tasks for the day. Furthermore, although I was not present during the initial setup, our admin mentioned that it was a cumbersome process, indicating potential difficulties for new users. Review collected by and hosted on G2.com.

The software itself is fine — it does what most other sales engagement platforms do: manage sequences, track activity, and support outreach campaigns. But frankly, that doesn’t matter if the company behind the tool treats customers the way Outreach has treated me. Review collected by and hosted on G2.com.

Outreach terminated my account without any notice, warning, or communication whatsoever — despite the fact that my account was on automatic renewal and had been active for several years. One day I simply could not log in, and when I reached out, I was told the only way to get access back was to buy five licenses I don’t need, at a much higher cost.

This is a forced upsell by cutting off existing customers — and it completely contradicts their own Terms of Service, which require:

- 60 days’ notice before changing fees,

- 30 days’ written notice to terminate auto-renew, and

- Notice before suspending an account for billing issues.

Outreach provided none of those notices.

Worse, after that first and ONLY curt response from their sales rep, the company has been virtually unresponsive. I escalated my concerns to multiple sales leaders, VP-level contacts, and customer success — and received no reply for days. Outreach is happy to send a dismissive upsell email, but not to address the fact they cut off a long-time customer without explanation.

Because of this, I have lost access to my own data stored in the platform. That means years of history, records, and workflows are now inaccessible to me. I now have no choice but to rebuild everything — sequences, integrations, automations — from scratch in a new software. That process is not just expensive, it’s highly disruptive to my business operations.

This is not just a bad customer experience — it’s unprofessional, predatory behavior. Outreach clearly does not value small or mid-sized clients. If they decide your account is no longer worth their time, they will simply cut you off without warning, ignore your complaints, and leave you scrambling. Review collected by and hosted on G2.com.

The analytics don’t seem to always be accurate. Sometimes when it looks like people have opened emails, it might be an auto email checker that shows they opened the email. It’s hard to tell sometimes if they really opened the mail. Review collected by and hosted on G2.com.

Creating more out of the box campaigns that align to my needs would be helpful. Review collected by and hosted on G2.com.