--- title: Outreach Reviews meta_title: 'Outreach Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 3574 reviews by the users' company size, role or industry to find out how Outreach works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 3574 scale: '5' date_modified: '2026-08-04' parent_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # Outreach Reviews **Vendor:** Outreach **Category:** [Revenue AI Platforms](https://www.g2.com/categories/revenue-ai-platforms) **Average Rating:** 4.3/5.0 **Total Reviews:** 3,574 ## About Outreach Outreach, founded in 2014, is the only complete AI Revenue Workflow Platform that helps sales leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. Outreach infuses agentic AI to power 100s of use cases across sales motions. From new logo prospecting to renewal and expansion, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Global organizations use Outreach to power their revenue teams, including SAP, Siemens, Snowflake, and Verizon to name a few. To learn more, please visit www.outreach.io. ## Outreach Pros & Cons **What users like:** - Users enjoy the **ease of use** in Outreach, making follow-ups and tracking contacts extremely straightforward. (80 reviews) - Users love the **automation and sequencing capabilities** of Outreach, streamlining tasks and enhancing prospect communication effectively. (49 reviews) - Users appreciate how **easy organization and follow-up** with leads is, ensuring consistency and improved response rates. (47 reviews) - Users value the **intuitive user interface** and excellent integrations, enhancing their productivity and sales management while using Outreach. (41 reviews) - Users appreciate the **time-saving automation** of Outreach, streamlining engagement and enhancing overall productivity. (41 reviews) - Users value the **seamless integrations** of Outreach, enhancing communication management and streamlining workflow significantly. (39 reviews) - Simple (31 reviews) - Lead Generation (29 reviews) - Efficiency (28 reviews) - Lead Management (28 reviews) **What users dislike:** - Users experience **missing features** in Outreach, especially in analytics and automation capabilities, impacting efficiency and performance. (32 reviews) - Users find a noticeable **learning curve** with Outreach, making it challenging to master the tool effectively. (23 reviews) - Users find Outreach has **navigation difficulties** and requires extra training, complicating the prospect management process. (21 reviews) - Users feel that the **limited customization** in Outreach hinders their ability to create tailored reports effectively. (19 reviews) - Users experience frequent **integration issues** with Hubspot, affecting productivity and syncing reliability in Outreach. (16 reviews) - Users find the **limited features** of Outreach hinder collaboration and customization, impacting overall usability and experience. (16 reviews) - Users experience **poor customer support** , facing unresolved issues and a frustrating lack of flexibility with Outreach. (16 reviews) - Users experience **sequence issues** with Outreach, facing challenges in updating sequences and scheduling tasks effectively. (16 reviews) - Users experience **slow loading** issues, especially on the mobile app, impacting functionality and efficiency. (16 reviews) - Time-Consuming (14 reviews) ## Outreach Reviews ### 1. Outreach is fantastic! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Security and Investigations | Enterprise (> 1000 emp.) **Reviewed Date:** August 11, 2024 **What do you like best about Outreach?** Outreach really helps you be more strategic when doing outbound sales **What do you dislike about Outreach?** The filtering options are not so great so when you are trying to get granular in your searches, occasionally it gets tough to find exactly what you are looking for. **What problems is Outreach solving and how is that benefiting you?** Outreach is helping me send emails, stay on top of prospects, A/B test messaging, and set more meetings. ### 2. Not a true partner. **Rating:** 0.0/5.0 stars **Reviewed by:** Ricardo V. | Director Accounting, Small-Business (50 or fewer emp.) **Reviewed Date:** August 15, 2024 **What do you like best about Outreach?** The platform is as you would expect from any Sales Execution platform. **What do you dislike about Outreach?** When time came to needing a partner and someone willing to work with our company they disappeared and put their own interest over the partnership. **What problems is Outreach solving and how is that benefiting you?** Outreach claims to help companies increase proformance but are not a company that truly partners with their customers. **Official Response from Bianca Wood:** > We're sorry to hear about your disappointment with our partnership. We strive to provide excellent support and collaboration with our customers. We value your feedback and would like to understand more about your situation to address any concerns. Please reach out to our support team at https://support.outreach.io/hc/en-us and we will be happy to assist you with your concerns. Thank you for sharing your experience. ### 3. Outreach and Sales Force Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** January 12, 2023 **What do you like best about Outreach?** The flow of information that gets pulled into outreach from salesforce makes my job easier when contacting prospects and seamlessly allows me gather all notes on the account from outreach **What do you dislike about Outreach?** at times there have been issues with the integration where the sales force account information does not pull to outreach and I have to manually contact a prospect. **What problems is Outreach solving and how is that benefiting you?** It is streamlining our work flows of being able to transfer information from salesforce to outreach and take action immediately instead of relying of the manual process of looking at data and manually inputting prospect contact information. It also does this with Gmail where I can see which of my prospects are engaging with my emails. ### 4. Outreach's proactivity and simplicity is the best in industry **Rating:** 4.0/5.0 stars **Reviewed by:** Adit J. | Enterprise (> 1000 emp.) **Reviewed Date:** November 15, 2023 **What do you like best about Outreach?** I've been using Outreach for the past 2 years, and I'm impressed! The simplicity of the tool is a game-changer. The task options are intuitive, making it easy to navigate and execute various outreach activities. One standout feature for me is the sequences that send reminders. It's such a time-saver and ensures that important tasks never slip through the cracks. The personalization aspect adds a nice touch, making communication feel more genuine and tailored. Additionally, the seamless integration with LinkedIn is a huge plus. It streamlines the process and enhances the overall user experience. Kudos to the Outreach team for creating a tool that truly understands the needs of its users. I'm looking forward to exploring more of its capabilities! **What do you dislike about Outreach?** While Outreach is generally user-friendly, the reporting features could use some improvement. The analytics are somewhat basic, and more in-depth insights would be beneficial. Additionally, occasional lags in syncing with LinkedIn can be frustrating. Despite these minor drawbacks, Outreach remains a solid tool for streamlined outreach and task management. **What problems is Outreach solving and how is that benefiting you?** It's the best outbound tool I use, right from tracking emails to outbound calling and the multiple calling options of using local numbers across regions is a game changer for my pick-up rates. I also track a lot of leads which helps my sales engagement as well. ### 5. The worst outbound platform by far!!! DO NOT GET NEAR! **Rating:** 0.0/5.0 stars **Reviewed by:** Jordan R. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 19, 2023 **What do you like best about Outreach?** Absolutely nothing. Their software is an absolute disaster, riddled with an abundance of infuriatingly clunky, muddled, and dreadfully inefficient bugs. To make matters worse, their so-called "customer support" is non-existent, leaving you stranded and abandoned in a sea of frustration. Their contracts are a masterclass in draconian oppression, expertly crafted to ensnare you with strict, minuscule clauses that twist the knife in your gut, amplifying the torment of dealing with their abysmal product. **What do you dislike about Outreach?** Oh, where do I even begin with Outreach? This outbound app is a prime example of everything gone wrong in software design. It's like they gathered a team of amateurs to cobble together this abomination. The user interface is a hot mess, resembling a chaotic collage of mismatched elements from the early 2000s. Navigating through the labyrinth of confusion is an exercise in frustration, as if they purposefully designed it to waste your time. The functionality? Don't even get me started. It's as reliable as a house of cards in a hurricane. Glitches, crashes, and inexplicable errors are daily occurrences. It's astounding how they managed to release something so utterly unpolished and unstable. And their customer support? Might as well be talking to a brick wall. They're a masterclass in indifference and incompetence. You'll find yourself stuck in a loop of canned responses that do nothing to address the actual issues you're facing. To add insult to injury, their pricing is a highway robbery. They charge a fortune for a product that delivers subpar performance and an infuriating user experience. It's almost impressive how they manage to overcharge for such a shoddy service. In summary, Outreach is a shining example of how to create a product that disappoints at every turn, leaving you questioning why you ever bothered in the first place. **What problems is Outreach solving and how is that benefiting you?** Outreach, the epitome of a hollow promise. This so-called solution is akin to putting a band-aid on a sinking ship. It touts grand claims of revolutionizing outbound engagement, but in reality, it's more like rearranging deck chairs on the Titanic. The core issue? It doesn't solve a darn thing. You're left grappling with the same problems you had before, only now you're lighter in the wallet. The touted efficiency is a mirage, and any productivity gains promised are but a cruel joke. Their pitch about transforming outreach strategies? A clever illusion. It's a facade of innovation, masking a product that fails to address the fundamental challenges faced by businesses. Rather than solving problems, Outreach merely adds to the ever-growing list of frustrations. If you're seeking a solution that actually makes a difference, steer clear of Outreach. It's a masterclass in empty promises and missed opportunities, leaving you with the bitter taste of regret for ever considering it as a viable option. ### 6. Excellent Sequencing Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Maddie B. | Business Applications Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** November 07, 2023 **What do you like best about Outreach?** The ability to automate and customize your prospecting is best in class. We moved from Salesloft to Outreach and saw better auto-sequencing functionality. We also had an amazing implementation partner from Outreach. Vincent was super organized and kept us on track with a tight timeline. It took us about two months to implement. Support is also pretty responsive. They've been able to answer about 90% of my tickets. **What do you dislike about Outreach?** The ability for admins to report on errors could be improved. It's not super easy to export lists from Outreach. The Outreach chrome extension is a bit buggy. You sometimes have to turn off your extensions and turn them back on to make sure it works. But this is more of an issue with competing cookies than any functionality on Outreach's part. **What problems is Outreach solving and how is that benefiting you?** Outreach is helping us automate prospecting and glean insights on the best email templates and talk tracks. ### 7. Quite expensive and its not user friendly also **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** September 10, 2024 **What do you like best about Outreach?** Its just give you good analytics apart from it nothing special about this tool. **What do you dislike about Outreach?** Support is not good apart from it the tool has lot og Bugs with respect to Clicks and at a time a prospect has replied to the email but the reply has received to my gmail id but not reflected in outreach. **What problems is Outreach solving and how is that benefiting you?** Simplying helping me to send emails and calls apart from it analytics of prospect. ### 8. I use Outreach daily in my Pipeline Generation role. It is a vital tool for me. **Rating:** 4.5/5.0 stars **Reviewed by:** Justin B. | Enterprise (> 1000 emp.) **Reviewed Date:** May 08, 2024 **What do you like best about Outreach?** Keeps my tasks organised Decent integration with Salesforce Reminders to fulfill tasks and campaigns **What do you dislike about Outreach?** Not perfect sync with Salesforce Some tasks repeat, or activities that are not in a campaign don't count towards it and mess up the sequence sometimes **What problems is Outreach solving and how is that benefiting you?** Emailing and calling many prospects Tracking what interactions prospects have had with my activities ### 9. Great to for Business development team for campaingns **Rating:** 4.5/5.0 stars **Reviewed by:** Balaji V. | Client Partner - North America, Enterprise (> 1000 emp.) **Reviewed Date:** April 10, 2024 **What do you like best about Outreach?** Its a unified tool for running marketing sequences for lead generation and data management **What do you dislike about Outreach?** Could have added SMS feature in which would done all good, I am not sure if It is there in other plans, because its not present in the plan that I am using **What problems is Outreach solving and how is that benefiting you?** Its solving the problem of running proper targeted campaigns, and also reaching out through cold calling ### 10. Some minor things, but overall it's hard to beat outreach **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 15, 2024 **What do you like best about Outreach?** Outreach keeps you organized in staying on top of communication with your target accounts and prospects. I use it daily and couldn't do my job effectively without it. **What do you dislike about Outreach?** I wish it could connect with linkedin. I wish sequences could adjust based on prospect interaction. (If opened previous emails 2+ times then XXX if opened previous emails 0 times then yyy) (If first degree linkedin connection send xx if not send yy) I wish you could easily add prospect personal notes without having to have so many clicks, there should be an "add note" button like there is on the account level. **What problems is Outreach solving and how is that benefiting you?** Going from everything slipping through the cracks, not enough follow up, and using excel spreadsheets & sticky notes and turned it into a well oiled process. **Official Response from Meredith Franks Winslow:** > Thank you for sharing your feedback! We're glad to hear that Outreach is helping you stay organized and effective in your job. We appreciate your suggestions for improvement and will share them with our product team for consideration. ### 11. Incredibly strong sales engagement platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** August 14, 2024 **What do you like best about Outreach?** Outreach is such a good sales engagement platform.They iterate and improve constantly. The data access is incredible. The customer support has been amazing, and our organization has been so well supported. **What do you dislike about Outreach?** I don't dislike anything about Outreach. It's so good. **What problems is Outreach solving and how is that benefiting you?** Outreach has allowed us to have a cohesive and structured brand voice in the market from our Sales Users. It tracks our emails, calls, and meetings seamlessly and is well connected to our Salesforce. ### 12. Truly one of the best CRM tool! **Rating:** 5.0/5.0 stars **Reviewed by:** Mayura B. | Account Manager, Enterprise (> 1000 emp.) **Reviewed Date:** December 27, 2023 **What do you like best about Outreach?** 1. It has a variety of essential features needed 2. It has amazing sequence-creating options 3. extremely customizable 4. Love the UI 5. The insights and reporting on day-to-day activities are amazing and scope of integrations **What do you dislike about Outreach?** Nothing in particular except that as a user I don't have the control to customise it, however, its a great tool altogether **What problems is Outreach solving and how is that benefiting you?** The tool helps me solves my needs for the end-to-end sales cycle. 1. I prospect and add my list to outreach 2. the ICPs can be easily studies with the smart connections of LinkedIn and the CRM platform 3. I love the sequences and the email tracking metrics 4. the dashboard helps me track my work for the day 5. The tasks help me prioritize my work and also work efficiently without losing track 6. great engagement tool for outbound SDRs and for AEs like me 7. The integration scope ### 13. All encompassing outreach platform that is necessary for any/all hard working sales person! **Rating:** 5.0/5.0 stars **Reviewed by:** Megan T. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 04, 2024 **What do you like best about Outreach?** I love how seameleslly the platofrm integrates with our CRM as well as lead gen tools such as Prospect. **What do you dislike about Outreach?** I wish it offered more varieties in outreach techniques. Perhaps a personalized video for the prospect. That would be inredible to have that on here opposed to having to pull in another company. **What problems is Outreach solving and how is that benefiting you?** Outreach has significantly assisted my efforts in building our sales pipeline and manage the thousands of people I reach out to on a weekly basis. **Official Response from Meredith Franks Winslow:** > We're glad to hear that Outreach has been instrumental in building your sales pipeline and managing your outreach efforts. We appreciate your feedback about the potential for personalized video outreach and will share that with our product team for consideration. ### 14. It is a seamless Integration! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** July 16, 2024 **What do you like best about Outreach?** It is nice to have the prospect/account records directly on your Nooks power dialer function. **What do you dislike about Outreach?** Nothing that comes to mind, Outreach has been a very helpful tool in my outbound efforts. **What problems is Outreach solving and how is that benefiting you?** Outreach keeps all of my prospecting/emails/calls all in one place for me to review and work on. ### 15. User Experience Overlooked **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** February 20, 2024 **What do you like best about Outreach?** Outreach has an incredibly powerful backend and the in-app analytics are very strong. **What do you dislike about Outreach?** The user interface is pretty shocking. As a user of numerous other sales engagement software, this is really sad. It's unintuitive, confusing, the salesforce integration isn't great and I'd honestly rather use excel... Ease of use is a key area they can improve on: - Colour scheme is painful. There is virtually no contrast, making it difficult to navigate (comparing to competitors). - Information is unintuitively setup across the entire platform. - Really poor flows adding prospects to sequences or accessing information. - Static search (really? in 2024?). - Platform is slow and clunky. **What problems is Outreach solving and how is that benefiting you?** Outreach helps us outreach customers and prospects (it's in the name). **Official Response from Meredith Franks Winslow:** > We hear your concerns about the user interface and ease of use. Your feedback is valuable to us, and we have some exciting updates coming shortly! Thanks for sharing your feedback. ### 16. Great sales activity tracker **Rating:** 5.0/5.0 stars **Reviewed by:** Kate M. | Marketing Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 28, 2023 **What do you like best about Outreach?** So easy to set up and create sequences and create custom journeys for prospects and customers. Our account manager proactively reaches out to me to help fix issues before the issues cause major problems. I love the service. **What do you dislike about Outreach?** I can't really think of anything that I don't like. Best sales automation tool I've ever used. **What problems is Outreach solving and how is that benefiting you?** Automated sales activity tracker. So easy to track engagement and messaging with our sales teams. Our sales teams are more productive and find it easier to set up new follow-up tasks. The support offered cannot be beaten. I love our support team. ### 17. Best Sales Execution Platofrm **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Manufacturing | Small-Business (50 or fewer emp.) **Reviewed Date:** June 12, 2024 **What do you like best about Outreach?** How much there is to it and the easy of use. Totally worth the price tag **What do you dislike about Outreach?** There is a lot to it so the only down site is getting used to it and setting it up but the Outreach team makes it very easy! **What problems is Outreach solving and how is that benefiting you?** Calling and emailing so that I do nto have to manually to them all. ### 18. Outreach is the best sales engagement platform **Rating:** 5.0/5.0 stars **Reviewed by:** Summer D. | business development representative, Mid-Market (51-1000 emp.) **Reviewed Date:** November 02, 2023 **What do you like best about Outreach?** As a BDR, everything I need to be successful when prospecting is available to me through Outreach. From past opp history, call recording, tagging across multiple data points, and integrations, Outreach is hands down thee best platform out there. There are a number of features that enable everyone from BDRS, AE, and marketing to do their job effectively. **What do you dislike about Outreach?** Nothing, this platform is the absolute best! Nothing matches the intuitive, easy to use and effective tool. **What problems is Outreach solving and how is that benefiting you?** Outreach solves the problem of having to invest in multiple technologies to achieve successful prospecting. By having one solution that I can access several data points, coaching, gain intelligence and performance activity, I'm able to cut down my time of researching across the tech stack for information and focus more time on prospecting and pipeline ### 19. New update makes keeping track of activity so much worse... **Rating:** 2.5/5.0 stars **Reviewed by:** Joe R. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 20, 2023 **What do you like best about Outreach?** The sequence flow is very easy and it has some strong integrations. **What do you dislike about Outreach?** The new dashboard that took affect 9/15/23 that tracks activity takes an insane amount of time to update. What's crazy is the previous dashboard had a refresh button to get new data in real time whenever you wanted it. This made it really easy to keep track of one's own activity (dials, emails, prospects added, tasks completed) throughout the day, or a teams activity as a whole. Now the refresh button doesn't get new data, it checks for an "update", and an update only happens automatically every 15 minutes MINIMUM. Most of the time it's longer. Why did they make a newly designed feature less useful and more clunky? It's incredibly aggravating to use now. **What problems is Outreach solving and how is that benefiting you?** Providing one platform to do every kind of sales outreach. Makes the work day much simpler. ### 20. Unlocking Sales Success **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** December 05, 2023 **What do you like best about Outreach?** I really like Outreach for its standout features. The user-friendly interface and robust automation capabilities are top-notch, providing effective tools to streamline communication and outreach in sales. The platform's versatility and seamless integration have significantly improved my overall sales experience, making it more efficient and successful in reaching my target audiences. Also, their customer support is above average. **What do you dislike about Outreach?** I appreciate Outreach's features, especially its user-friendly interface and powerful automation tools, making sales communication streamlined and efficient. However, I've found the pricing to be relatively high, and as a new user, navigating through all the features posed a bit of a learning curve. There have been instances of technical glitches and system lags, affecting the overall user experience. **What problems is Outreach solving and how is that benefiting you?** Its streamlined communication and outreach processes have saved me a lot of time and effort. Also, the automation capabilities are fantastic, allowing for more efficient and personalized interactions with potential clients. This not only speeds up the sales cycle but also makes the overall customer experience better. The analytics and tracking tools provided by Outreach have been invaluable, giving me real-time data to make informed decisions and optimize my outreach strategies. ### 21. Robust Sales outreach **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Mid-Market (51-1000 emp.) **Reviewed Date:** June 28, 2024 **What do you like best about Outreach?** integrates well with SFDC, all the tools and features connect and fit together. Robust platform for large companies. **What do you dislike about Outreach?** Can be clunky, not the most seamless software. Has almost too many options and features to configure, can take time to get it setup how you want it to. **What problems is Outreach solving and how is that benefiting you?** Organize sales activities under one roof. Organize and search for past sales activity and keep a accurate record of activities. Test templates and sequences to know which work best for replies, opens, etc. ### 22. Helped us get verified leads with streamlined sequences **Rating:** 5.0/5.0 stars **Reviewed by:** Dobrivoje A. | Contact Centre owner & CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** February 29, 2024 **What do you like best about Outreach?** is structured well, there are great options for targeting prospects, repprting system is quite nice. **What do you dislike about Outreach?** Sometimes you cannot customize all reports **What problems is Outreach solving and how is that benefiting you?** Usual things such as challenges with Voice service, outbound campaigns etc. **Official Response from Meredith Franks Winslow:** > We're glad to hear that Outreach has helped you get verified leads and streamline your sequences. Our platform is designed to provide structured targeting options and a robust reporting system. We understand the need for more customization in reports and are continuously working to improve our features. Thank you for sharing your feedback! ### 23. Makes prospecting a breeze! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** February 22, 2024 **What do you like best about Outreach?** Sequences are super helpful to make sure you are staying in consistent contact with your prospects when trying to get a hold of them. **What do you dislike about Outreach?** This might be something that is specific to my company's permissions - but I wish that I had more freedom in editing and creating sequences on my own. **What problems is Outreach solving and how is that benefiting you?** The biggest problem that Outreach solves for me is knowing whether or not someone has received my emails. I love the email tracking feature to see when might be a good time to reach out to a new prospect because they could be reading my email or thinking about me! **Official Response from Meredith Franks Winslow:** > We're thrilled to hear that you find our Sequences feature helpful for consistent prospecting! We understand the importance of customization and will share your feedback about editing sequences with our team. We're glad to hear that Outreach is helping you track email engagement and improve your outreach strategy. If you have any more suggestions or need assistance, please feel free to reach out to our support team. Thank you for your valuable feedback! ### 24. Hands on service from Outreach Support **Rating:** 5.0/5.0 stars **Reviewed by:** Molly T. | Enterprise (> 1000 emp.) **Reviewed Date:** June 02, 2023 **What do you like best about Outreach?** What I like best about Outreach is the hands on service from Outreach Support. No matter what we might need assistance with, they are always ready to fo and happy to help. **What do you dislike about Outreach?** N/A - it's technology, so it's constantly shifting and updating. New UI can take a moment to adjust to, but it's certaintly not a dislike. Something that could be helpful is a way to give visibility into content within sequences/templates without needed to give the viewer an active user seat. **What problems is Outreach solving and how is that benefiting you?** Outreach gives our sales team a unified resource of copy to engage propsects and existing customers. It also gives us insight into the success of our copy and sales plays. The Outreach live chat is also extremely helpful in directing SDRs through the platform's capabilities. ### 25. Terrible customer service! They do not value your relationship once they have you signed up. **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** May 30, 2024 **What do you like best about Outreach?** Everything I liked about outreach can be found in other solutions. **What do you dislike about Outreach?** They are very slow to respond and break things too often. The feature releases always come with bugs. Often breaking other integrations and fail to show you where the problem lies. they don't play well with any CRM. Intgrations are always poor and data accuacy can never be achieved. **What problems is Outreach solving and how is that benefiting you?** They no longer solve a unique challenge. Many of the things they solved for are built into modern CRMs. Because they integrations never work, it's better to stay within one system. **Official Response from Meredith Franks Winslow:** > We're sorry to hear about your experience. We strive to provide excellent customer service and value all our relationships. Your feedback is important to us and we are continuously working to improve our services and ensure a seamless experience for our users. If you have any specific concerns or would like us to follow up on any issues, please reach out to our support team, and we will be happy to assist you with individual concerns. Easiest way to reach support is to log into the Outreach Support Portal, click "Contact Support" at the top of any page. Thank you for bringing this to our attention. ### 26. OUTREACH means REACHING CUSTOMER LESS EFFORT **Rating:** 5.0/5.0 stars **Reviewed by:** Dianne A. | Sales Development Representative, Outsourcing/Offshoring, Enterprise (> 1000 emp.) **Reviewed Date:** August 28, 2023 **What do you like best about Outreach?** Given the fact that Outreach is a tool that autoomatically send emails to prospects,it is an underrated statement to say that this saves a lot of time and effort, most specially if you are in Sales field, you will reach a lot of prospect with a lesser amount of time and for me that is the best thing about Outreach. **What do you dislike about Outreach?** I don't see any negative issue in Outreach so far, not to mention that their customer support is superb! as they respond promptly whenever you have a concern or if you need to fix your log ins etc. **What problems is Outreach solving and how is that benefiting you?** For me, outreach is helpful in a way that you can do other things while teh software itself is working on reaching the customer. Imagined how difficult it is if you have thousands of people to reach everyday. This platform also helps us to monitor the emails and as integrates with other CRM is indeed one of it's best feature. ### 27. Great product and even better support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** November 09, 2023 **What do you like best about Outreach?** I like the product and how it helps me in my lead generation. Lots of great features. But the thing I like the best about Outreach is the quality of their technical support. I'll fill out a support ticket and identifiy how it's impacting my business. After, I'll receive a timely response commensurate with how I identify the issue's impact on my business. But in all cases, the response is really quick. And the issue is resolved, or the question is answered, corrrectly. **What do you dislike about Outreach?** I'm with a small company. We don't have an IT Admin. So, I do it. I'ma also a user. The Knowlege Base is good. But I think it could be better. The good news is the suport is strong. **What problems is Outreach solving and how is that benefiting you?** We use Outreach for lead generation. We're using it in conjuction with tuning our website, matching up the email results with the website traffic and pages and videos viewed. ### 28. OutReach as my secretary! **Rating:** 5.0/5.0 stars **Reviewed by:** Irene C. | Sr. SDR Manager, Telecommunications, Enterprise (> 1000 emp.) **Reviewed Date:** August 23, 2023 **What do you like best about Outreach?** Automated emails sent to prospects. You have a sequence built that will serve as a guide in completing your daily tasks/ activities. You are notified if the prospect clicks and views your email. Prospects can book an appointment with you suggesting your best time. Love how you can make a call and provide a local presence. That said, prospects pick up calls thus providing higher connect and conversion rates. For managers, reporting is very useful as this provides individual, sequence, and team productivity and efficiency. **What do you dislike about Outreach?** Can't think of anything at the moment as the tool become our life/work saver, especially in doing prospecting. The tool makes our work easier as it saves time and energy! **What problems is Outreach solving and how is that benefiting you?** Doing manual emails, local presence when doing outbound calls, customer given the liberty to book or schedule a meeting with a salesperson, and performance report that we can use to gauge efficiency of the team and sequence. ### 29. A fantastic friend to someone working in new business / lead generation **Rating:** 5.0/5.0 stars **Reviewed by:** Harry B. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 29, 2023 **What do you like best about Outreach?** Outreach automates personalised emails, that are easy to set up and super effective in engaging with multiple decision makers. Therefore, saving lots of time and manual repitition in day to day lead gen activities. It can revolutionise new business functions and comes at a great price too meaning it can be used for both large and smaller businesses. **What do you dislike about Outreach?** I think Outreach could have a pipeline management tool built within. Where leads can be dragged and dropped from one stage of the funnel / pipeline to the other to show their stage. If this also could show approx. £££ worth of that customer and total section of the pipeline that would be very useful. **What problems is Outreach solving and how is that benefiting you?** Improving my output, accuracy and saving time. Making me more efficient and productive in my role. ### 30. Outreach Review from 2+ Year Admin **Rating:** 4.0/5.0 stars **Reviewed by:** Claire D. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 16, 2023 **What do you like best about Outreach?** Outreach makes the sales enablement prospect extremely streamlined and organized. I work with sales reps that are just beginning their careers and it is extremely helpful for them getting started. **What do you dislike about Outreach?** This year, Outreach switched their account support from specific support personal per account and to a round robin style of support. This makes receving support much more complicated. I miss the rep that we used to work with as they knew our company style and were always on call to assist us with company specific issues. We also recently switched from Gmail to Outlook and are having extensive serious issues with the Outlook add in. **What problems is Outreach solving and how is that benefiting you?** Outreach automates and organizes our prospect outreach process. Sequences and templates are a huge part of our everday sales process. Outreach is also great for booking meetings and following up with prospects automatically. We also use Outreach to understand which of our sequence schedules and templates are most effective in generating responses and revenue. ### 31. My experience with Outreach has been positive, thanks to its user-friendly interface **Rating:** 5.0/5.0 stars **Reviewed by:** Gabriel N. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 30, 2023 **What do you like best about Outreach?** Undoubtedly, Outreach has brought about a significant transformation in the way we handle lead management tasks. One of the standout aspects of Outreach is its remarkably user-friendly interface, which makes managing leads much more straightforward. The feature I find most valuable is the email automation, which has effectively streamlined our workflow by saving us a substantial amount of time that was previously spent on customer follow-ups, tracking, and analytics. What truly sets Outreach apart is its commitment to customer satisfaction. The onboarding process is crystal clear and well-structured, making it easy for users to get up to speed with the platform. Additionally, the comprehensive documentation provided by Outreach is a valuable resource for users looking to explore all the capabilities of the software. Perhaps one of the most outstanding aspects of Outreach is its exceptional customer support. In my experience, I've had the need to open a couple of support tickets, and I was pleasantly surprised by the incredibly fast response time. This level of support demonstrates Outreach's dedication to ensuring that its users have a smooth and trouble-free experience with their product. **What do you dislike about Outreach?** While Outreach undeniably offers several valuable features for lead management, there are still things to improve. I liked better the old reporting dashboard. This dashboard had a more user-friendly interface and offered a more intuitive experience in terms of accessing and interpreting data. However, the newer reporting dashboard could benefit from enhancements to make it as user-friendly and effective as its predecessor. Overall, while Outreach has its strengths, it's essential to continually refine and update its features to meet the evolving needs and expectations of its users. **What problems is Outreach solving and how is that benefiting you?** Outreach is addressing our lead management challenges by providing a user-friendly interface and efficient email automation. This has significantly improved our workflow and saved us time on customer follow-ups and analytics. ### 32. Outreach, Easy to Config and Usability **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 30, 2023 **What do you like best about Outreach?** I like that outreach is pretty easy to configure and setup. They have great documentation that's easy to follow and their support is amazing. If you have teams that manage Outreach and share the admin responsibility, I highly recommend the technical consultative services. Everything for the most part is pretty easy to troubleshoot when issues come up. **What do you dislike about Outreach?** I don't like that Outreach doesn't have an actual sandbox environment. Since every email is unique this makes it difficult to use a sandbox, especially if you have multiple SFDC environments. Also, Outreach has their merge & delete feature but Outreach can create duplicate prospects and the cleanup is wonky and isn't ideal. It would be nice if they had their own merge feature similar to Salesforce. Outreach does not handle situations where a prospect can be in multiple sequences at a time, this is not ideal for any reporting. Also, their API for connecting to a BI tool is not comprehensive. The raw data is horrible to parse through, it's like they want you to only report from within the tool, but a lot of their metrics don't explain or allow you to drill in further. **What problems is Outreach solving and how is that benefiting you?** Outreach streamlines and optimizes our sales team's workflows. The sequences make it easy to manage their populations and their pipelines. ### 33. Outreach is 11/10 **Rating:** 5.0/5.0 stars **Reviewed by:** Kaitlyn G. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 08, 2023 **What do you like best about Outreach?** Not only is Outreach easy to use, but the functionality and features are great. I use the chrome extension when I am in Salesforce so I can easily email/call/sequence my prospects without opening a new tab. Very seamless, have used Outreach at my previous company as well. **What do you dislike about Outreach?** There are zero downsides to Outreach and I have been a user for over 3 years. **What problems is Outreach solving and how is that benefiting you?** Outreach is solving the difficulties of SDR tracking and you are easily able to see who engages with your emails, and customize your workflow. (i.e. if a prospect has a bad phone number, you can mark as invalid and add a custom tag) ### 34. Excellent tool for automating tasks **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Mid-Market (51-1000 emp.) **Reviewed Date:** June 14, 2024 **What do you like best about Outreach?** I like the auto-dialer and how tasks are prioritized in the daily task list. **What do you dislike about Outreach?** I would like there to be more ability to use snippets in the creation of meetings. **What problems is Outreach solving and how is that benefiting you?** Task automation ### 35. Best CRM for Outbound Sales! **Rating:** 5.0/5.0 stars **Reviewed by:** Sairam K. | Enterprise (> 1000 emp.) **Reviewed Date:** October 16, 2023 **What do you like best about Outreach?** - amazing UI - The features are amazing - There's nothing better for a sales person than the sequences you can create on Outreach - I use it on a daily basis, and haven't seen any bugs or downtime. - It has a great integration with Zoominfo, which is a great addition as I use both tools extensively. **What do you dislike about Outreach?** - Although the UI is great, it takes a while to get used to it. I felt like the UI was not as intuitive as I would've liked it to be. **What problems is Outreach solving and how is that benefiting you?** It is a system where I track all my leads, and reach out to them. I prospect leads, add them to Outreach, and start my sales cycle. I am able to track my mail and call metrics. I use Outreach to track the mail opens and clicks as well. This tool helps me handle my entire sales cycle, from the start, till I close the deal. ### 36. Great for efficiency **Rating:** 4.5/5.0 stars **Reviewed by:** Ethan Y. | Sales Development Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** March 08, 2024 **What do you like best about Outreach?** Helps me keep many contacts and accounts in sequence so I'm continuing to engage with them. **What do you dislike about Outreach?** Can't update sequences when I have accounts already in that sequnce. **What problems is Outreach solving and how is that benefiting you?** Helping me reach out to more accounts in a timely manner while keeping personal **Official Response from Meredith Franks Winslow:** > It's great to hear that Outreach is helping you reach out to more accounts in a timely manner while maintaining a personal touch. Thank you for sharing your experience! ### 37. Outreach is the best Sales OS for SaaS sellers **Rating:** 4.0/5.0 stars **Reviewed by:** Phillip H. | Enterpise Account Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** January 02, 2024 **What do you like best about Outreach?** Outreach is a single pane of glass for sales - it's not just an incredible automation platform for emails (it is that) but it's incredible for pipeline management by using it's custom task creation and prioritization features. **What do you dislike about Outreach?** Platform can sometimes feel sluggish, but there's a lot of data going in and out so it's understandable. **What problems is Outreach solving and how is that benefiting you?** Outreach helps me to maximize close rates on deals and generate more pipeline. Not necessarily in that order. ### 38. Ok tool but very old-fashioned **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** March 06, 2024 **What do you like best about Outreach?** most account execs have used Outreach before, it's a prospecting tool with sequencing capabiliites plus various other sales engagement capabilities **What do you dislike about Outreach?** compared to newer tools I've tried it has a very old-school UX (very clunky and overloaded interface, hard to find stuff, somtimes feels slow) and what I dislike most is that they offer very bad customer service **What problems is Outreach solving and how is that benefiting you?** Outreach is a sequencing tool for sales people, we use it prospecting and acquiring new customers via multi channel sequences **Official Response from Meredith Franks Winslow:** > Thank you for sharing your thoughts with us. We understand the importance of a user-friendly interface and efficient customer service - we have lots of new features coming in both areas to better serve you! Customer feedback is the basis for many new improvements coming - thank you for sharing. ### 39. Most Chaotic Sales Tool out there **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** April 05, 2022 **What do you like best about Outreach?** The software has the basic ability to compose sequences, schedule emails, set reminders, create messaging, etc... Basically all of the basic functionality you would ask for from a BDR or Sales team. **What do you dislike about Outreach?** The tool does not work, it never recognizes the emails I've got in a new email and is impossible to get it to refresh. You basically have to close it out and open it back up for every single action. +there is no product support to be found. Operating in the gmail app as well as the pull out and stand alone site is just chaotic, there's no other way I can think of to put it, there's rarely a "back" button, so if you navigaste away, it's impossible to get back to where you were efficient. It logs you out of the app DAILY, so you've got to reload gmail, log in and then reload gmail again. The mass editing is terrible, to really customize sequences you need to send the sequences one by one- I'm sure the sales people at outreach can talk aroudn this but it's not as easy as it is with other apps like Yesware. Adding/editing contacts- The UI/UX is terrible, it won't lay things out in a way where you know what you're editing, no way to go back on these edits. I can not stand this tool, Yesware is better hands down. I've used Outreach for 2+ years, the echo that's heard throughout out org is to get Yesware instead. The email opens tracking is useless- It doesn't work. **Recommendations to others considering Outreach:** Buy Yesware or another solution instead. **What problems is Outreach solving and how is that benefiting you?** Sending mass emails, doing large amounts of outreach faster, setting reminders for emails, Gerneral sales tasks- out reach, keeping up with people, getting reminders when somebody has not responded. ### 40. Outreach is Great for Sales! **Rating:** 4.5/5.0 stars **Reviewed by:** Dory S. | Sales Development Representative, Enterprise (> 1000 emp.) **Reviewed Date:** December 28, 2023 **What do you like best about Outreach?** I like that all of my activities is in one area where I can look through each one. I use it all of the time, 24/7 and there are so many great features. I love that you can edit contacts and have it integrate with Salesforce. It is so easy to implement new processes here. **What do you dislike about Outreach?** I do not like that it sometimes freezes but it is still good. **What problems is Outreach solving and how is that benefiting you?** It is helping solve communication barriers. ### 41. Works as it should **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** April 05, 2024 **What do you like best about Outreach?** Always easy to use - setting up filters, calling, integrations are always smooth for my use case as an AE who also does his own prospecting. **What do you dislike about Outreach?** I sometimes find list building to be a little time consuming, particularly when bringing contacts over from Cognism, **What problems is Outreach solving and how is that benefiting you?** It's an easy platform to make lists and call them - not much to say beyond that! ### 42. Inshort a fancy Microsoft Excel **Rating:** 4.0/5.0 stars **Reviewed by:** Sarthak S. | Junior Data Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** November 01, 2023 **What do you like best about Outreach?** Its UI. Its so easy to use and convinient that anyone can get a knack of it quickly. It has loads of features which are very useful in day to day activities. It is a primary part of our daily workflow. and workes well with other tools like zoominfo. **What do you dislike about Outreach?** Sometimes its overwhelming as it has lots of features. **What problems is Outreach solving and how is that benefiting you?** It is a great tool to create a professional company database. We have all the details of Target addresible markets and can easily reach out to them via email sequences and calls. It helps a lot in prospecting and creating lead profiles. ### 43. Outreach is the Bees Knees **Rating:** 5.0/5.0 stars **Reviewed by:** Matt A. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 18, 2023 **What do you like best about Outreach?** Made the switch to Outreach last month. Have used it in the past and I've always pushed to have it as the marketing automation, dialer, and task management solution for our teams. I appreciate the responsiveness and help I get in the "chat" option. it's second to none on support. **What do you dislike about Outreach?** Kaia still is young and has some way to go before it can effectively compete with Gong and Chorus for call recording/call analytics capabilities. I don't know if I "dislike" it. I just feel it's early in their product offering. **What problems is Outreach solving and how is that benefiting you?** Outreach does a number of things for us. We use it primarily for email and call outreach, along with call recording, revenue intelligence, and task managment for prospecting and sales cycles. ### 44. GOod Product **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Enterprise (> 1000 emp.) **Reviewed Date:** November 04, 2021 **What do you like best about Outreach?** I enjoy the service and monthly check ins I receive from my Customer Success Rep. The automation triggers are the most helpful to me to make the sales reps as efficient as possible. We also use snippets and templates for everything. **What do you dislike about Outreach?** I wish the integration with SF were a little smoother. There are weird nuances like "contact role" required for opp activity logging. Other than that, I'm pretty happy. **What problems is Outreach solving and how is that benefiting you?** The reps are able to organize tasks in an efficient way.Their workflow is easily repeatable as I hire new reps. We are discovering more and more of what Outreach can do every week. The challenge is implementing the changes. We have seen the amount of calls, and visibility on call metrics improve since call data logs to SF automatically. Logging calls in SF is much less efficient than using Outreach. Also, using outreach VOIP, the work from home environment is less painful. ### 45. Efficient,Reliable, & Great Customer Service **Rating:** 4.5/5.0 stars **Reviewed by:** Meagan W. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 05, 2023 **What do you like best about Outreach?** The platform, while robust, is easy to use. Building sequeneces, snippets, and content is simple and easy to do. Since implementing Outreach, we have seen 3x prospecting activity with our SDR team. Additionally, Outreach customer support is steller. They are super quick to respond and very helpful. **What do you dislike about Outreach?** Limitations with the customization of the dialer: it would be nice if we could add other fields to write back to crm here. Specifically the ability to log to any object in SF and not just opportunities (cases, accounts, etc) The API foractivity to log back to CRM is a bit slow, and exasperated by the limitations of the dialer, our users have to wait for it to log to CRM to update the activity to make sure it is logged properly. It's about a 2 minute delay. The Outreach Everywhere plugin: Outreach automatically looks to see if the prospect is in Outreach regardless of it that object is mapped. It would be nice if for objects that are not mapped, the "import prospect now" pop-up message did not appar. **What problems is Outreach solving and how is that benefiting you?** Reducing time for sales to spend on deciding what to do next, and more time just doing it. Standardizing the sales process to allow for sales management to evaluate and make adjustments. Ease of meeting/appointment rescheduling. ### 46. Short Appreciation of the product! **Rating:** 5.0/5.0 stars **Reviewed by:** Regalbharthi G. | Sales Operations Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** August 01, 2023 **What do you like best about Outreach?** From the sales side of the product, Outreach seems to be quite efficient for prospecting. The sequence, templates, snippets are user friendly. Hence, it creates less friction for sales to waste less time on redundant work and focus more on the quality of the propection. **What do you dislike about Outreach?** Being a system administrator, it I have to manage the sync and automation between the CRM and OR. I need to use Trigges a lot but I am often stuck by the triggers' limitations. I would be great to have more fucntion their. **What problems is Outreach solving and how is that benefiting you?** Apart from the basic use of the tool, which is sequence and activity management, it helps in making the process autonomous by integratin g with the CRM or APIs. The more OR makes it possible to automate flow not only within OR but also with it's integrated tools, the more it will progress as a product. ### 47. Terrible renewal policy and billing **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** December 19, 2023 **What do you like best about Outreach?** OK product with campaigns and A/B testing in 2020 but there are a dozen offerings providing similar features for much lower costs or even free. **What do you dislike about Outreach?** I emailed the team to cancel my renewal as I moved off of the system. Instead, the billing team ignored my email for 2 weeks, sent me the renwal notice, and charged my credit card. I've contacted billing, support, and renewals 6 times in the last 3 weeks and was notified that they would do nothing about it and the team was "resolute in their determination". Ignoring my cancellation and charging seems like an awful, manipulative way to boost sales. **What problems is Outreach solving and how is that benefiting you?** Sending outbound emails to prospects ### 48. Using Outreach for bulk emails and calls, great product and seemless **Rating:** 4.0/5.0 stars **Reviewed by:** Dhruv D. | Mobile Growth Strategist , Mid-Market (51-1000 emp.) **Reviewed Date:** March 11, 2024 **What do you like best about Outreach?** Sequences: Sequences used for outbounding can be tailored perfectly and as per your choice **What do you dislike about Outreach?** Searching for prospects on LinkedIn through Outreach **What problems is Outreach solving and how is that benefiting you?** Email Tracking: Helps to understand the intent of the customer/prospect **Official Response from Meredith Franks Winslow:** > We're happy to hear that you find our Sequences feature useful for tailored outbounding. We understand the challenges of searching for prospects on LinkedIn through Outreach, and we're continuously working to improve the user experience. Thank you for sharing your feedback! ### 49. Great product and a support that matches the best **Rating:** 5.0/5.0 stars **Reviewed by:** Ardi G. | Portfolio Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** May 25, 2024 **What do you like best about Outreach?** Easy to use product, customer support, ethical business practices **What do you dislike about Outreach?** Nothing I could think of! Keep doing what you do; your support staff are amazing. **What problems is Outreach solving and how is that benefiting you?** Outbound email automation and sales tracking ### 50. Great tool to streamline operations **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** September 20, 2023 **What do you like best about Outreach?** It's eliminated the need for paper to do lists as all of my tasks are now virtual in the system. It makes simple required tasks that often go overlooked in high volume situations become very easy to stay on top of **What do you dislike about Outreach?** There are several times where it will go down or send an error message that isn't true (this is a duplicate contact, etc). There are some limitations when sending links to our calendars for meetings - it always looks like the next appointment out for me is 2+ weeks with the way the tool is designed **What problems is Outreach solving and how is that benefiting you?** I'm in a very high volume role, so often I'd forget to stay on top of follow up or outreach. The sequence tool in OR helps me automate some of that outreach and also organize my "to do's" all in one virutal place via tasks. I can choose how much or how little of my tasks I would like to cross off at any given time and it helps me stay organized at all times. ## Outreach Discussions - [What are the other best ways Outreach can be used in?](https://www.g2.com/discussions/50353-what-are-the-other-best-ways-outreach-can-be-used-in) - 2 comments, 2 upvotes - [Has anyone made the a migration from gmail to Outlook? If so, how did your use of Outreach change?](https://www.g2.com/discussions/13740-has-anyone-made-the-a-migration-from-gmail-to-outlook-if-so-how-did-your-use-of-outreach-change) - 2 comments, 2 upvotes - [Can someone recommend an auto dialer that works well with outreach?](https://www.g2.com/discussions/can-someone-recommend-an-auto-dialer-that-works-well-with-outreach) - 2 comments, 1 upvote - [Can I use this for Sales Development?](https://www.g2.com/discussions/can-i-use-this-for-sales-development) - 2 comments, 1 upvote - [Is there a way to distinguish new employees that start at a current customers company and cold prospects when they come into the system from a hubspot integration?](https://www.g2.com/discussions/is-there-a-way-to-distinguish-new-employees-that-start-at-a-current-customers-company-and-cold-prospects-when-they-come-into-the-system-from-a-hubspot-integration) - 1 comment, 1 upvote - [View Outreach pricing details and edition comparison](https://www.g2.com/products/outreach/reviews?page=5§ion=pricing&secure%5Bexpires_at%5D=2026-08-07+06%3A36%3A03+-0500&secure%5Bsession_id%5D=f5b51a2d-28bd-43a8-b73c-1b5df210cb61&secure%5Btoken%5D=c4b9077ab4e1f56fa3392a9352144061f7b60ee45f7558bcb146b359506326d4&format=llm_user) ## Outreach Integrations - [6sense Sales Intelligence](https://www.g2.com/products/6sense-sales/reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Aircall](https://www.g2.com/products/aircall/reviews) - [Apollo.io](https://www.g2.com/products/apollo-io/reviews) - [Asana for Gmail for G Suite](https://www.g2.com/products/asana-for-gmail-for-g-suite/reviews) - [Cognism](https://www.g2.com/products/cognism/reviews) - [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) - [Freshsales](https://www.g2.com/products/freshsales/reviews) - [Gong](https://www.g2.com/products/gong/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [GTM Workspace - Powered by ZoomInfo](https://www.g2.com/products/gtm-workspace-powered-by-zoominfo/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [LeanData](https://www.g2.com/products/leandata/reviews) - [LinkedIn Marketing Solutions](https://www.g2.com/products/linkedin-marketing-solutions/reviews) - [LinkedIn Sales Navigator](https://www.g2.com/products/linkedin-sales-navigator/reviews) - [Lusha](https://www.g2.com/products/lusha/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Neuron](https://www.g2.com/products/prospect-neuron/reviews) - [Nooks](https://www.g2.com/products/nooks/reviews) - [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews) - [Salesforce B2C Commerce](https://www.g2.com/products/salesforce-b2c-commerce/reviews) - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Snowflake](https://www.g2.com/products/snowflake/reviews) ## Outreach Features **Additional Functionality** - Tagging - Natural Language Processing - Data Extraction - Multi-Language - Predictive Analytics - Drag & Drop - Speech Recognition - Reporting/Analytics - Data Storage Management - Virtual Personal Assistant (VPA) - AI Copilot - Customer Segmentation - Collaboration Tools - Data Import/Export - Generative AI - For eCommerce - Role-Based Permissions - Customizable Branding - Search/Filter - Monitoring - Document Management - API - Data Visualization - Trend Analysis - Machine Learning - Access Controls/Permissions - Alerts/Escalation - Performance Metrics - Real-Time Data - Third-Party Integrations - Mobile App - Multiple Data Sources - For Sales Teams/Organizations - Sentiment Analysis - Activity Dashboard - Chatbot - Workflow Automation **Feedback Management** - Feedback Management **Document Management** - Document Management **Reporting/Analytics** - Reporting/Analytics **Security & Compliance** - Security & Compliance **Human-in-the-loop (HITL)** - Human-in-the-loop (HITL) **Personalized Outreach** - Personalized Outreach **Conversational AI** - Conversational AI **Dynamic Modeling** - Dynamic Modeling **CRM Integration** - CRM Integration **Agent Customization** - Agent Customization **Omnichannel Outreach** - Omnichannel Outreach **Follow-Up Scheduling** - Follow-Up Scheduling **Lead Generation** - Lead Generation **Inquiry Routing** - Inquiry Routing **Multi-Channel Campaigns** - Multi-Channel Campaigns **Independent Decision Making** - Independent Decision Making **Outreach Performance Analytics** - Outreach Performance Analytics **Customer Interaction Automation** - Customer Interaction Automation **Problem Solving** - Problem Solving **Task Automation** - Task Automation **Prospect Prioritization** - Prospect Prioritization **Real-time Conversations** - Real-time Conversations **Sales Follow-Up** - Sales Follow-Up **Data Enrichment** - Data Enrichment **Lead Qualification** - Lead Qualification **Sales Automation** - Sales Automation **Lead Facilitation** - Lead Qualification - Lead Follow-up - Meeting Scheduling **Integrated Workflows** - Task Management - Email Tracking/Automation - Calls and Voice - Other Outreach Options - CRM Integration - Calendar - Shared Records - Business Process Automation - Performance Management - Calendar Management - Sales Pipeline Management - Communication Management - Campaign Management **Call Analytics** - Call Recording - Machine Learning - Call Analysis - Trend Analysis - Real-Time Data - AI/Machine Learning **Revenue Sourcing and Forecasting** - Revenue History - Pipeline Management - Dashboard Analytics - Multi-Device Data Visualization - Data Segmentation - Predictive Forecasting - Revenue Operations Cadence **Automation** - Sales Follow-Up - Feedback Collection - Document Processing - Lead Generation - Customer Interaction Automation **Agentic AI - Sales Performance Management** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - Email Tracking** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Sales Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - CRM Integration **Agentic AI - Outbound Call Tracking** - Autonomous Task Execution - Natural Language Interaction **Agentic AI - Sales Coaching** - Multi-step Planning - Cross-system Integration - Adaptive Learning - Decision Making - AI/Machine Learning - Third-Party Integrations **Agentic AI - Revenue AI Platforms** - Natural Language Interaction - Proactive Assistance - Autonomous Task Execution - Cross-system Integration - Decision Making - Adaptive Learning **Data Sourcing** - Data Sourcing - Exporting & Sharing Data - Interactive Dashboards - Data Segmentation **Training** - Knowledge Base - Coaching Materials - Playbook Creation - Video Record **Calling** - Record Calls - Generate Location - Call Types - Click-to-Call - Auto Dialer **Analytics** - Open Rates - Link Activity **Incentives** - Badges - Triggers - Commission Calculator - Leaderboards **Organization** - Opportunity and Pipeline Management - Data Entry - Integrations / APIs - Third-Party Integrations - Meeting Management - Calendar Management - Call Management - Document Management - Contact Management - Task Management - Lead Management - Content Management - Notes Management - Sales Activity Management - Email Management **Repeatability and Reportability** - Content Management - Workflow Management - Workflow Performance - Sales Coaching and Insights - Gamification **Artificial Intelligence - Conversation Intelligence** - Speech-to-Text - Sentiment Analysis **CRM Data Enrichment** - Calendar Sync - Email Activity Capture - Conversation Intelligence - Contact Capture **Autonomy** - Problem Solving - Task Execution - Adaptive Responses - Independent Decision Making **Platform - Revenue AI Platforms** - Conversation Intelligence - Predictive Forecasting - CRM Data Enrichment - Actionable Insights - Risk Flagging - Workflow Orchestration - Sales Coaching - Pipeline & Deal Management - Customer Data Capture **Predictive Analytics** - Lead Scoring - Opportunity Scoring - Risk Analysis - Live Forecasting - Budgeting/Forecasting - Correlation Analysis - Competitive Analysis - Sales Trend Analysis - Statistical Analysis **Feedback** - Review - Scorecard - Coaching Card - Leaderboard - Real-Time Updates - Notifications **Contacts** - Personalization - Information Locater - Record Prospect Data - Contact Management **Customizations** - Email Platform Integration - Email Scheduling - Notifications - Email Categorization - Templates - Third-Party Integrations **Personalization** - Profiles - Custom Reports - Dashboards - Goal Setting - Sales Reports - Incentive Management **Performance Analysis** - Coaching - Peformance Tracking - Email Tracking - Call Tracking **AI and Automation** - Lead Prioritization - Lead Scoring - Best Time of Day Scheduling - Buyer Intelligence - Machine Learning **Account Management** - Nonengaged Accounts - Account optimization - Historical Patterns - Rep Performance - Account Engagement - Historical Win/Loss Patterns **Generative AI** - AI Text Summarization - Generative AI **Generative AI** - AI Text Generation - Generative AI **Outbound Sales** - Follow-Up Scheduling - Prospect Prioritization - Multichannel Campaign Execution - Personalized Outreach - Outreach Performance Analytics **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Additional Functionality** - Contact Management - Email Marketing - Drag & Drop - Drip Campaigns - Workflow Management - Customizable Fields - Monitoring - CRM - Team Management - Click Tracking - Subscription Management - Activity Dashboard - API - Location Tracking - Customer Segmentation - Geolocation - Customizable Branding - Activity Tracking - Data Import/Export - Mailing List Management - Campaign Management - Email Management - Audience Targeting - Reporting/Analytics - AI Copilot - Email Distribution - Email Reminders - Autoresponders - Engagement Tracking - Event Triggered Actions **Sales Management** - Live Pipeline Management - Account-Based Analytics - Activity Tracking - Predictive Analytics - Visual Analytics - Task Management - Contact Management - Lead Management - Opportunity Management - Workflow Management **Insights** - Notes - Daily Summary - Automated Voicemails - Automated Emails - Sorts Prospects - Automated Note Taking - AI/Machine Learning **Administrative** - Integration - Employee Structure - Behavior Monitoring **Sales Analysis** - ROI Forecasting - Sales Forecasting **Generative AI** - AI Text Summarization - Generative AI **Generative AI** - AI Text Generation - Generative AI - Lead Generation **Agentic AI - Revenue Operations & Intelligence (RO&I)** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making - Third-Party Integrations - Social Media Integration - Website Integration **Agentic AI - Conversation Intelligence** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Forecasting **Additional Functionality** - Performance Metrics - Keyword Filtering - Natural Language Processing - For Contact Centers - Reporting & Statistics - Call Tracking - Alerts/Notifications - AI Copilot - Automatic Transcription - Playbooks - Employee Coaching Tools - Text Mining - Trend/Problem Indicators - Notes Management - Retention Tracking - Feedback Management - Recommendations - Dashboard - Multi-Channel Communication - Access Controls/Permissions - Compliance Tracking - API - Rules-Based Workflow - Intent Recognition - Tagging - Collaboration Tools - Prioritization **Additional Functionality** - Performance Metrics - Feedback Management - AI Copilot - Reporting & Statistics - Mobile Access - Collaboration Tools - Gamification - Automatic Transcription - Call Recording - Sales Reports - Real-Time Analytics - Commenting/Notes - Built-in Course Authoring - Learning Paths/Tracks - Assessment Management - Video Conferencing - Conversation Intelligence - Call Monitoring - Goal Setting/Tracking - Workflow Management - Learning Management - Content Management - Training Management - Document Management - Content Library - Recommendations - Activity Dashboard - Call Tracking - Performance Management - Onboarding - Search/Filter **Additional Functionality** - Dynamic Modeling - Lead Qualification - Lead Capture - Real-Time Reporting - Contact Database - API - Reporting & Statistics - Role-Based Permissions - Collaboration Tools - Dashboard Creation - Modeling & Simulation - Exception Reporting - Generative AI - Sales Reports - Performance Metrics - "What If" Scenarios - Customizable Reports - Data Import/Export - AI Copilot - Graphical Data Presentation - Drag & Drop - Access Controls/Permissions - Alerts/Notifications - Business Process Control - Multi-Currency - Pipeline Reports **Additional Functionality** - Generative AI - Gamification - Real-Time Updates - Employee Reward Programs - Employee Management - Ongoing Performance Tracking - Benchmarking - Commission Management - For Sales Teams/Organizations - Performance Metrics - Sales Planning - Single Sign On - Performance Management - Forecasting - Quota Planning - Accounting - Workflow Management - Compliance Management - User Management - Rewards Points - Organizational Charting - AI Copilot - Access Controls/Permissions - Customizable Branding - Milestone Tracking - Territory Management - Performance Appraisal - Calendar Management - Alerts/Notifications - Sales Onboarding & Training - Employee Recognition - Reporting/Analytics - Ratings/Reviews - API - Feedback Management - Training Management - Goal Management - Assignment Management - Lead Scoring - Search/Filter - Electronic Signature - Collaboration Tools - Kanban Board - Email Management - Commenting/Notes - Data Import/Export - Prospecting Tools - Interaction Tracking - Product Catalog - Live Chat - Sales Pipeline Management - Appointment Scheduling - Email Templates - Event Triggered Actions - Transfers/Routing - Activity/News Feed - Lead Management - Revenue Management - Document Management - Task Management - File Sharing - Mobile Access - Reminders - Mobile App - Call Logging - Workflow Automation **Additional Functionality** - Meeting Management - AI Copilot - Reminders - Recommendations - Lead Distribution - Workflow Management - Performance Management - Dashboard - Email Management - Lead Management - Activity Tracking - Email Templates - Third-Party Integrations - Customizable Fields - Sales Pipeline Management - Generative AI - Automatic Call Distribution - Call Monitoring - Lead Capture - Deal Management - Call List Management - Multi-Channel Communication - Call Recording - For Contact Centers - CRM - Data Management - Calendar Management - Chat/Messaging - Lead Qualification - API - Task Management - Interaction Tracking - Reporting & Statistics **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Agentic AI - Sales Engagement** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Strategic Planning **Additional Functionality** - Prospecting Tools - Reporting/Analytics - AI Copilot - Auto-Dialer - For Sales Teams/Organizations **Agentic AI - AI Sales Assistant** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - AI/Machine Learning **Additional Functionality** - Email Response Control - Speech Recognition - Customer Engagement - Dashboard - Chat/Messaging - AI Writing Assistant - For Sales Teams/Organizations - Sales Automation - Alerts/Notifications - CRM - Predictive Analytics - Lead Scoring - Templates - Reminders - Email Templates - SMS Messaging - Personalization - Reporting/Analytics - Conversation Intelligence - Lead Engagement - Customer Database - AI Copilot - Omnichannel Outreach - Workflow Automation **Inbound Sales** - Data Enrichment - Inquiry Routing - Feedback Collection - Real-Time Engagement - Lead Qualification ## Top Outreach Alternatives - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - 4.4/5.0 (24,680 reviews) - [Clari](https://www.g2.com/products/clari/reviews) - 4.6/5.0 (5,503 reviews) - [Salesloft](https://www.g2.com/products/salesloft/reviews) - 4.5/5.0 (4,153 reviews)