Outreach Reviews & Product Details

I really like Outreach's call recording feature because it gives me a summary of everything we talked about, which is super helpful if I reach out to the same prospect 6 months later. I don’t have to deal with messy spreadsheets or Google Drives for this info. Also, the sequences are great for sending out mass emails. Plus, setting it up was very easy. I give it a 10 for recommending to friends or colleagues! Review collected by and hosted on G2.com.

I find importing and searching contacts in Outreach to be a bit of a hassle. It could definitely be smoother or more intuitive, as it slows down the process for me sometimes. Review collected by and hosted on G2.com.

I loved the ease of use and the user interface; it was a very sleek system. I found the AI implementations useful and appreciated how easy it was to add or delete prospect data and mark numbers as bad or good. The initial setup was very easy, which was a huge plus. Review collected by and hosted on G2.com.

Only being able to dial one prospect at a time was difficult for the team. It would be useful if Outreach implemented a dialer portion of their product set. Additionally, on Outreach, you can only track metrics, but you can't send LinkedIn messages or sequence in the same way as with Nooks, which was a limitation for us. Review collected by and hosted on G2.com.

I like the data segmentation because it enables hyper targeted AI personalization. The interactive dashboards show real time pipeline risks, and exporting data helps align a cross functional team to a unified source of truth. The AI is frequently useful for meetings and conversations, and it can automatically summarize buyer sentiment, scan emails for intent signals I might miss, and create persona based message drafts in my workflow, which saves time. Review collected by and hosted on G2.com.

It often pulls out outdated or inaccurate contact information, which leads to high email bounce rates. I also don’t use opportunity scoring because the scoring logic feels a little opaque or untrustworthy compared to my own knowledge about the account. Overall, I only somewhat trust the AI and its performance can be inconsistent. Review collected by and hosted on G2.com.

I mostly use Outreach as our primary sales engagement platform for running outbound sales activities. I love how easy it is to set up automated email sequences. It lets me build step-by-step touchpoints with custom delays, personalized variables, and clear follow-up rules so no lead drops off without having to manage manually. Review collected by and hosted on G2.com.

Sometimes, the reporting feature and analytics can feel a bit hard to navigate. Simplifying the dashboard and adding customizable filter options would make tracking sequence performance much easier. Also, setting up custom sequence templates and mapping CRM fields took a little time to get right. Review collected by and hosted on G2.com.

It has many rich features, and the cross-system integration capabilities looked promising. We were evaluating it based on the AI capabilities hoping it would allow us to do more with less, and it did, but it requires tweaking to get it to work correctly. Review collected by and hosted on G2.com.

The integration capabilities did not match our CRM platform, and if it did we would have chosen it. The AI functions weren’t as far along as we thought they would be, and our expectation was that the AI functions would adapt faster. Actionable insights and risk flagging felt immature, and the AI outputs weren’t as accurate or easy to correct as we hoped. Review collected by and hosted on G2.com.

I appreciate having Outreach for its ability to dial out and the mobile experience, which is much better than some of the competitors. Running an international team, it was really helpful knowing that my reps in England and Germany could call with no issues. The data insights were really rich and didn't require deep CRM integration. Building a predictable sales engine was important, and the data insights showed how many dials on average it took to make a connect and how many connects led to a meeting, which helped manage headcount. The mobile experience is great as I spend a lot of time out and about, and I can easily hop on the Outreach app to get those rich insights in real-time. Additionally, the initial setup was really easy. The team was very supportive and hands-on, and the solution itself isn't complicated, making it very easy to navigate, which is important for our geographically dispersed team with different levels of sales engagement experience. Review collected by and hosted on G2.com.

Yeah. I mean, for me, it was primarily just the cost. So for a large multinational organization, the cost was okay. But as you move into smaller headcount organizations, it was just too expensive. Review collected by and hosted on G2.com.

Proactive Assistance, Conversation Intelligence, and CRM Data Enrichment are indispensable in my role because they help make outreach more efficient, informed, and personalized. Proactive Assistance helps us identify potential issues and support merchants before they have to repeatedly reach out for help. Conversation Intelligence gives better visibility into previous interactions so I can understand what’s already been discussed, what the merchant needs, and where communication may have broken down. CRM Data Enrichment gives me more complete and accurate merchant information so I can reach out with the right context and reduce unnecessary back-and-forth. Review collected by and hosted on G2.com.

Autonomous Task Execution, Actionable Insights, and Customer Data Capture can be frustrating when the information or automation isn’t fully accurate or doesn’t reflect the most recent merchant interaction. Incomplete customer data or insights can lead to extra research and duplicate work. Autonomous tasks can also create challenges when a situation requires human judgment or is case-specific, so I still need to verify that the recommended action makes sense before moving forward. Review collected by and hosted on G2.com.

As a new sales executive, outbounding to clients and keeping track of email open rates are extremely important, and Outreach has been very helpful for that. It’s also important to track all calls with customers and to send calendar invites to block time. Sending drip sequences to prospects through Outreach, with multiple data points and useful functionality, has made my outreach much more consistent. The Sales Navigator integration also helps save the leads we identify, and sequence building is easier as well. Review collected by and hosted on G2.com.

Generally, the most painful part of the process is when bulk emails are sent, because it becomes very difficult to keep track of everything and to follow up with each person. Review collected by and hosted on G2.com.

I really like that Outreach is a quite intuitive tool that allows centralizing all the information and keeping a good track of the team's daily activities. Additionally, it facilitates having a clear view of each action and ensures that the team's work is homogeneous and centralized, which helps avoid losing opportunities. I also appreciate that its integration with other tools, like our CRM, works well. Review collected by and hosted on G2.com.

Some features can be a bit complex at first. It would be interesting to simplify these functions to make the experience lighter. Additionally, the initial setup of sequences could be easier with more guides, simpler templates, and clearer navigation. Review collected by and hosted on G2.com.

Click-to-call is just one click away to call the prospects and it makes SDR and BDR work easy. I like recording all the events through the cadence steps and monitoring the data on Salesforce too. It’s easy to switch between environments and makes the tool flexible to maintain. It also made outreach much more consistent, and the AI guidance or follow-up is frequently useful. Deal and pipeline insights flag the right deals very reliably. Review collected by and hosted on G2.com.

Since we maintain the users by profile level, the permission stick to group and respects the group permissions. Mostly manager controls the higher permissions like creating cadences. Review collected by and hosted on G2.com.