System Management Software

Honestly, nothing at this time. We have really appreciated their solution. They are always so responsive and quick to answer questions when I need them. Review collected by and hosted on G2.com.

We didn't have visability into our computers, especially when it came to who was installing what where, and if anything malicious was potentially happening. With NinjaOne, that's just one of their amazing features that I love and it really benefits us with more visibility. And to have all that data at your fingertips is great. Review collected by and hosted on G2.com.

One thing I dislike about ServiceNow IT Service Management is that it can feel overly complex, especially for new users. The platform offers a lot of functionality, but that can make navigation and configuration challenging without proper training. Customizations can also require significant time and effort to maintain, and some updates may introduce changes that require additional testing. While it’s a powerful tool overall, there can be a learning curve before teams are able to use it efficiently. Review collected by and hosted on G2.com.

What benefits me the most is having a structured workflow where tickets, approvals, and updates are all in one place. It improves communication between development, operations, and support teams, which means fewer misunderstandings and faster resolution of issues. The automation features also reduce repetitive administrative tasks, allowing me to spend more time focusing on development work instead of manually tracking requests or status updates. Overall, it helps create a more organized and efficient environment for delivering and supporting applications. Review collected by and hosted on G2.com.

A couple areas of improvement:

- LogRocket only allows me to look back over 3 months of activity. Sometimes I wish I could go deeper in reviewing user activity, or see user interaction with deprecated features

- I can't download user sessions. In an age of AI, I want to be able to access the raw video to plug into claude, not just a share link

- The AI summary is very sparse and rarely captures the holistic activity across the session. Review collected by and hosted on G2.com.

LogRocket is helping me understand user sessions. I have a huge B2B product and don't have the ability to easily ask customers about their usage habits and patterns, nor their frustrations with the platform. Users also are not always forthcoming with their frustrations with the platform. Watching users interact with the application in real time betters my understanding of critical user flows and pain points Review collected by and hosted on G2.com.

Yes, still lagging issue is facing. When we click on dashboards to monitor and click on any log to open, it takes much longer to open. Rest all things seems good. Review collected by and hosted on G2.com.

Any infrastructure related issues, Application response time related issues can be identified and alerted to specific people very smoothly and timely. Review collected by and hosted on G2.com.

one area where Atera could improve is reporting. The reports are helpful, but they are not as automated or flexible as I would like. It would be great to have easier scheduled reports and more customization for clients or internal reviews.

Also, ROBIN AI is a strong feature, but it would be better if smaller teams could buy it too. If it is only available starting at 100 users, that makes it harder for small MSPs or IT departments to use it. Review collected by and hosted on G2.com.

Atera is helping us centralize our IT support and device management in one platform. It solves the problem of having to use different tools for monitoring, remote access, updates, and ticket follow-up.

The main benefit is that our technicians can work faster, have better visibility of the devices, and respond to issues before they become bigger problems. It also helps us save time by automating repetitive tasks and improving the overall support experience for the end user. Review collected by and hosted on G2.com.

The primary challenge is the complexity of managing high-volume log ingestion and the associated costs, especially when running extensive automated test suites that generate significant data. Additionally, configuring complex multi-step Synthetic Monitoring tests can be time-consuming, and the web UI occasionally feels sluggish when navigating through large, data-heavy dashboards during critical debugging sessions. Review collected by and hosted on G2.com.

Datadog solves the problem of fragmented quality signals by providing a unified view of application health from development through production. It allows us to move from reactive bug fixing to a more proactive quality engineering approach. By using Synthetic Monitoring to simulate critical user journeys and Real User Monitoring (RUM) to validate actual performance, we can ensure that our quality gates are truly representative of the end-user experience. This integration helps us catch regressions early in the CI/CD pipeline, reducing production incidents and improving overall system stability. The benefit is a much more efficient feedback loop for our engineering teams, leading to faster, more confident deployments and a consistently high-performing application for our customers. Review collected by and hosted on G2.com.

There are a few areas where improvements would help:

1. Advanced analytics and reporting could be more detailed.

2. Log retention options in lower-tier plans can feel restrictive.

3. Custom dashboard capabilities could be more flexible. Review collected by and hosted on G2.com.

Better Stack solves the problem of limited visibility into application availability and operational health. Faster detection of outages and service disruptions. Reduced mean time to identify and resolve incidents. Better monitoring of APIs, websites, and backend services. Centralized logs and alerts for easier troubleshooting. Improved communication during incidents through status pages.

The biggest benefit for me is proactive monitoring. Instead of discovering issues through customer complaints, the team gets alerted immediately and can start investigating before the impact becomes widespread. Review collected by and hosted on G2.com.

Sometimes the website will just not load, and I have to wait quite a few times. Also, Metric Explorer sometimes crashes if it has a tad bit more data to share. Review collected by and hosted on G2.com.

I use Coralogix for monitoring logs, alerting, and tracing, enhancing developer work and on-call team efficiency. It also optimizes costs with the TCO optimizer and integrates seamlessly. Review collected by and hosted on G2.com.

Some of the more advanced features, especially around distributed tracing, performance profiling, and full observability, do take a little time to get used to. It's not that they're difficult, but it takes a while to understand how everything fits together. After a few weeks of using them, I definitely get a lot more value out of the platform than I do during those first few days. Review collected by and hosted on G2.com.

After every major release, there's always that moment where you're waiting to see if something unexpected slips through. No matter how many tests pass, real users always find scenarios you never thought about during development. That's exactly what happened on one of our recent deployments. We started seeing a handful of errors that looked like they might be related, mostly affecting a browser nobody on the team used regularly. Instead of waiting for support tickets to pile up, I jumped into Sentry. What really impressed me was using Seer AI. It quickly summarized what was happening, grouped the related issues together, and pointed me toward the events that were most likely coming from the same root cause. I still verified everything myself before touching production, but it got me to the right part of the code much faster than I would've on my own. Between the stack traces, session context, performance data, and Seer AI's summary, I had everything I needed to prepare a fix that same day. By the next deployment, the issue was already resolved. Review collected by and hosted on G2.com.

GPU monitoring. We run inference workloads on GPU machines and I can't see GPU utilization inside CubeAPM, so I still have to check that elsewhere. Hoping they add this at some point. Review collected by and hosted on G2.com.

Less time jumping between tools when something goes wrong. That's the main thing. When our image processing API starts throwing errors or latency spikes, the on-call team can trace back to the cause a lot faster now.

Cost is also much lower than what we were paying with New Relic. Flat pricing works well for us, so as we keep adding services, the bill stays predictable. I think that alone made the switch worth it. Review collected by and hosted on G2.com.

It is one of the most expensive tools on the market. It takes a lot of training to get your team up to speed. Getting the advanced features like custom business dashboards to work exactly how you want them requires a ton of manual effort. Review collected by and hosted on G2.com.

Dynatrace has been instrumental in helping us to know when our app is slow or broken before customers notice them. It has helped to save a lot of time so that we can focus on critical issues. Review collected by and hosted on G2.com.

I love most parts of this platform but I wish that the price was a little bit more moderate than it is offering now. To be very efficient in using this platform, the user will need to do a lot of learning as well as good exposure to this platform. Sometimes depending too much on AI analytics may seem to be a bad choice for decision making though its presence is of significant help. I have to admit that this platform is meant for powerlifting and may be a mismatch for smaller organization in terms of budget and work capacity. Review collected by and hosted on G2.com.

This Platform assist a lot in decision making of the organization and assist a lot with its automation capabilities. It makes work more efficient with its faster issue identification and resolution capability. Review collected by and hosted on G2.com.

dashboard could use a slight improvement. It covers what we need, but a few more customization options and a cleaner layout for the asset views would make it easier to get to the information we look at most often. Review collected by and hosted on G2.com.

Before ServiceOps we tracked IT assets across spreadsheets and a few disconnected tools, so we never had a reliable picture of what we owned or where it was. ServiceOps gives us one place to manage the full asset lifecycle, from procurement to retirement, with auto discovery keeping the inventory current on its own. This has cut the time our team spends on manual inventory and audit prep by a large margin, and license and warranty tracking has helped us avoid paying for software we no longer use. As an IT company, having accurate, real time asset data has made our audits and renewal decisions far easier. Review collected by and hosted on G2.com.

It’s a little hard to get used to when you first install it, so there’s definitely a learning curve. That said, the support is fantastic, so I don’t have any worries. Review collected by and hosted on G2.com.

We needed a system to manage incoming finance requests, such as AP and AR, so they could be automatically assigned and tracked by each individual agent. This system does exactly that, and it also integrates smoothly with our existing O365 environment. Review collected by and hosted on G2.com.

Notion sync isn’t real time. New pages take a while to be searchable by the agent. If we ship a fresh runbook in the morning the AI doesn’t know about it until later that day. Review collected by and hosted on G2.com.

it helped me to deploy AI for my entire company and reduce the volume of request my team used to receive Review collected by and hosted on G2.com.

Some reports in the inventory area, especially those related to software, can still evolve. Expanding these analyses would provide a more complete set of information, facilitating the centralization of tools and improving IT asset control. Review collected by and hosted on G2.com.

Milvus has been fundamental for the continuous evolution of my support. Through dashboards, reports, and detailed monitoring of the services, I can identify patterns, map recurring failures, and act more strategically on the root cause of problems. This allows us to move from a merely reactive stance and work on neutralizing recurring incidents, increasing team efficiency, improving SLAs, and enhancing the quality of service provided to users. Review collected by and hosted on G2.com.

One thing I dislike about Jira Service Management is that it can feel complex to configure and maintain. If the setup is not tailored well, the workflows, permissions, and ticket structure can become harder to manage than they should be.

I also find that some parts of the interface and ticket formatting can feel less smooth than expected, especially when teams want a very simple support experience. In larger setups, it can take quite a bit of effort to keep everything organized and aligned with the process. Review collected by and hosted on G2.com.

Jira Service Management helps solve the problem of scattered support requests by bringing everything into a single, organized workflow. This makes it easier to track issues clearly, cut down on back-and-forth, and ensure requests move through the right steps without getting lost.

It also improves visibility and collaboration across teams. You can quickly see ticket status, move approvals along faster, and automate repetitive tasks, which saves time and lets teams focus on more important work. Review collected by and hosted on G2.com.

Sometimes an Endpoint Central update can unexpectedly break certain features, such as remote control. This has happened before where the issue turned out to be related to the agent, and the recommended fix was to reinstall the agent on the client machine.

The challenge is that many of our clients are offsite, and we rely on Endpoint Central specifically for remote support. So when the remote control feature is impacted and the fix requires reinstalling the agent locally, it creates a difficult situation. It would be helpful if agent repair or recovery options were more reliable and easier to perform remotely. Review collected by and hosted on G2.com.

ManageEngine Endpoint Central helps us with auto patching and remote control, which are very useful for managing endpoints and supporting users remotely.

However, for software deployment, I do not feel it can fully replace PDQ Deploy yet. The experience has been inconsistent for us. For example, earlier today I tried to install Adobe Reader on a PC through the self-service portal, but the installation failed. This has been an on-and-off issue for a long time.

Overall, Endpoint Central is beneficial for patching and remote support, but I would like to see software deployment become more reliable and consistent. Review collected by and hosted on G2.com.

- Out-of-the-box reports cover the essentials but customisation is limited. Getting a polished, meaningful report tailored to specific stakeholder needs often requires exporting data and reworking it externally. Not ideal when you need quick executive-level visibility.

- Various add-on options per use case for indepth monitoring. At times it feels like core functionality that should be included that than an upsell.

- While the ITSM and CMDB integration works well for basic incident creation, deeper bi-directional CMDB synchronisation and relationship mapping sometimes requires additional configuration effor Review collected by and hosted on G2.com.

OpManager brings infrastructure and network device monitoring under one roof, removing the need to juggle multiple tools and giving the operations team a single, dependable view of overall environment health at any moment.

It helps catch performance issues - CPU, memory, disk, and network - before they snowball into outages, keeping services stable and reducing unplanned downtime that directly impacts the business.

The ITSM and CMDB integration closes the loop between monitoring and incident management, so alerts don’t just fire into a void; they turn into tracked, accountable tickets with clear ownership and established resolution workflows.

At its core, OpManager addresses a very practical need: giving a lean IT operations team strong visibility and control across a diverse, mixed-vendor environment without stretching the budget - which, for most organisations, is the real day-to-day challenge. Review collected by and hosted on G2.com.

The hierarchical grouping for OT devices is still pretty manual. Every time maintenance swaps a sensor or adds a new actuator I have to go rebuild the tree structure by hand, and if you forget one sub-group the maps look like a jigsaw with missing pieces. It’s not a deal-breaker, but after a busy shutdown week it feels like busywork that should be smarter by now. Review collected by and hosted on G2.com.

We used to fly blind on predictive maintenance—machines would just fail and we’d scramble. Now PRTG gives us trending curves I can actually show the maintenance guys in plain English. We cut unplanned downtime by roughly 40 % on the critical lines and shaved about 18 % off our quarterly energy bill because we finally saw which machines were idling at full power overnight. The ROI showed up in the first six months. Review collected by and hosted on G2.com.