System Management Software

So far, we have yet to come across a dislike. There is one small Feature request we would like to see come to life and be apart of their platform, but we have yet to get it approved. Review collected by and hosted on G2.com.

They are adding more and more features so you don't have to work with difference vendors or software to get it all done for your client. Review collected by and hosted on G2.com.

The descriptions of some errors are a bit exaggerated, and performance on some sessions tends to lag. One common issue I see is that we have an endpoint that returns a 400 by design, but it's picked up as a top-priority error. Review collected by and hosted on G2.com.

Technical management has had poor insight into errors on a large scale, as well as trends of these over time. The dashboards they can create in LogRocket have improved visibility and confidence in our product.Also, we are able to see pain points from a user's perspective in terms of clicks, abandoned flows, and etc. Before adding LogRocket to our stack, we had no idea what users were actually doing in our portal. Review collected by and hosted on G2.com.

I think the licensing cost of having ServiceNow is increasing by each passing day which if clubbed with good deals can be fixed.

The support system from ServiceNow only takes care of the OOB functionalities and very little or no support to customizations.

Which if improved can take ServiceNow experience of customers to another level. Review collected by and hosted on G2.com.

To take care of day to day experiences like raising an Incident if you are facing an issue f.ex. internet not working can be reported through incident and which team is working on it to fix it, if we want to put any additional comments can be taken care of in the same incident form.

similarly to raise a new request for something like ordering a new laptop we can go to service catalog and raise a new request.

There are so many other modules like Problem, Change, knowledge which similarly eases the day to day works of different teams by streamlining the processes. Review collected by and hosted on G2.com.

The biggest challenge is balancing observability with cost. As applications scale and generate more logs, metrics, and traces, it's important to optimize what is collected to keep costs under control. Creating advanced dashboards and custom queries may require additional expertise. Managing data retention and ingestion costs requires careful planning. Some alerts need fine-tuning to avoid unnecessary notifications. Review collected by and hosted on G2.com.

New Relic solves the problem of limited visibility into application performance and system health. Instead of relying on separate tools for logs, metrics, and performance monitoring, it provides a unified platform to monitor applications, infrastructure, and user experience. Detects performance bottlenecks and application issues in real time. Centralizes metrics, traces, logs, and error data in one platform. Helps identify the root cause of production incidents faster. Provides proactive alerts to minimize downtime. Monitors APIs, databases, infrastructure, and application performance from a single dashboard. In my day-to-day work as an SDET, I use New Relic to monitor application performance after deployments, investigate API latency, analyze errors, and validate system stability. Having end-to-end visibility into application behavior helps me collaborate more effectively with developers and operations teams. The biggest benefit is faster incident resolution. By correlating performance metrics, traces, and errors in one place, New Relic reduces troubleshooting time, improves application reliability, and helps deliver a better experience for end users. Review collected by and hosted on G2.com.

hile Atera worked well for our core RMM needs, some areas felt less mature as our requirements grew. Reporting and customisation could be more flexible, and patch management did not always provide the level of detail or control we wanted. We also found that some newer functionality received significant focus while parts of the core platform could still benefit from refinement. Overall, it remains a capable platform, but there are areas where larger or more complex ICT environments may start to feel its limitations. Review collected by and hosted on G2.com.

Atera is helping us centralise device monitoring, patch management, remote support and IT automation across our environment. Having this information in one place gives our ICT team better visibility of device health and lets us respond to issues without needing to physically access the device.

The biggest benefit has been reducing manual administration. Automated patching, software deployment, monitoring alerts and scripting allow us to manage a large number of endpoints more consistently and proactively. This saves technician time and helps us identify issues before they become larger support problems. Review collected by and hosted on G2.com.

Sometimes crashes get grouped wrong and we miss critical issues. The Android SDK adds almost 2MB to our APK size. Review collected by and hosted on G2.com.

Our Android app serves thousands of sellers across India on various devices. Sentry shows me crashes happening on random phones running Android 8 that never show up in our test labs. Last month, it caught a memory leak only occurring after product searches, impossible to catch in regular testing. I've started writing targeted test cases based on Sentry data, reducing our crash rate. Review collected by and hosted on G2.com.

There are only a few things that I was not satisfied with Datadog, those are.

Cost is somewhat high; we have to pay even we utilize the resources or not.

And the main con is the customer support; they only deal via email, and we have to dump the log data into their storage. They first analyse the logs and come back to us; it will typically take 24-36 hours, which has an impact on the clients. Also, they only come on a call on production issues. Review collected by and hosted on G2.com.

Wide range, like we need to sit in front of the servers or app all the time. If there is any error, it will send an email or notifications regarding the error. So no need to worry. Review collected by and hosted on G2.com.

I don't like how I can't really customize status.xocat.online, so that could be improved. I mostly don't like the customization because I have to pay to access that, but it would be great if we could build our own website instead of just being stuck with Better Stack's template, even if it was paid. Review collected by and hosted on G2.com.

I use Better Stack to monitor my website's downtimes, saving me from having to build my own monitoring site, which I couldn't do. It's invaluable as it informs both me and my users about site issues. Review collected by and hosted on G2.com.

GPU monitoring. We run inference workloads on GPU machines and I can't see GPU utilization inside CubeAPM, so I still have to check that elsewhere. Hoping they add this at some point. Review collected by and hosted on G2.com.

Less time jumping between tools when something goes wrong. That's the main thing. When our image processing API starts throwing errors or latency spikes, the on-call team can trace back to the cause a lot faster now.

Cost is also much lower than what we were paying with New Relic. Flat pricing works well for us, so as we keep adding services, the bill stays predictable. I think that alone made the switch worth it. Review collected by and hosted on G2.com.

Sometimes the website will just not load, and I have to wait quite a few times. Also, Metric Explorer sometimes crashes if it has a tad bit more data to share. Review collected by and hosted on G2.com.

I use Coralogix for monitoring logs, alerting, and tracing, enhancing developer work and on-call team efficiency. It also optimizes costs with the TCO optimizer and integrates seamlessly. Review collected by and hosted on G2.com.

I find the licensing and pricing model complex, and it's sometimes difficult to predict as our environment scales. There's a learning curve for new users due to the large number of features and configuration options. Creating highly customized dashboards and reports can sometimes be less intuitive than expected. Improving ease of use, reporting flexibility, and cost transparency would definitely make the overall experience better. The main areas of improvement are pricing and transparency, ease of onboarding for new users, and more intuitive dashboard customization. While the platform is very powerful, simplifying access would enhance my user experience. Review collected by and hosted on G2.com.

I use Dynatrace for application performance monitoring and infrastructure monitoring. It analyzes logs, detects issues proactively, performs root cause analysis, and offers end-to-end visibility. This helps reduce downtime, improve system reliability, and ensures application health, user experience, and resource utilization are well managed. Review collected by and hosted on G2.com.

Nothing comes to mind at the moment, since we’ve only just started using the application. Review collected by and hosted on G2.com.

Our support team now spends far less time responding to status update requests because users automatically receive timely notifications. As a result, customer confidence has improved, and our agents can stay focused on resolving issues instead of repeatedly providing updates. Review collected by and hosted on G2.com.

ServiceNow ITOM has a few notable drawbacks, starting with its high cost, particularly if you rely on advanced modules such as Discovery, Service Mapping, and AIOps. In large scale implementation projects, the implementation process can be complex and time-consuming, often requiring skilled resources as well as ongoing tuning to keep everything working as expected. In more complex environments, Discovery and service mapping may not always be fully accurate, which can lead to gaps or inconsistencies.

The platform also comes with a steep learning curve. On top of that, the AI/AIOps capabilities depend heavily on having high-quality data and the right configuration; early on, they may generate false positives or miss certain issues. Finally, performance can be impacted when large volumes of events are being processed, especially if the environment is not properly optimized. Review collected by and hosted on G2.com.

ServiceNow ITOM helps address several common challenges in IT operations, such as limited visibility, fragmented toolsets, alert overload, and overly reactive incident handling. By offering unified monitoring and service mapping, it provides clearer insight into infrastructure dependencies and supports faster root-cause analysis.

Thanks to its strong integration capabilities, ITOM can consolidate data from multiple monitoring tools into a single platform, reducing silos and improving coordination across teams. It also remains reliable under high event volumes, which helps teams process alerts efficiently and focus attention on what matters most.

With its AI/AIOps features, ITOM further reduces noise and inefficiency by correlating events, detecting anomalies, and predicting potential issues before they affect users. This helps shift operations from reactive firefighting to a more proactive approach.

From a pricing and ROI standpoint, the platform delivers value by reducing downtime, minimizing manual effort, and improving overall operational efficiency, which can translate into cost savings over time. In addition, structured support and onboarding make adoption smoother and help teams accelerate time to value.

The UI/UX is intuitive and well-structured, making it easy to navigate between events, service maps, and incidents, which improves efficiency and reduces the learning curve for operations teams. Review collected by and hosted on G2.com.

The main area that could be improved is the initial learning curve. Instana provides a large amount of data, but the interface can feel quite dense when you first start using it, especially when navigating between services, traces, infrastructure metrics, and incidents. It was not always immediately clear which view was best for a particular task, such as investigating a slow transaction, checking infrastructure health, or understanding the dependencies between services. Review collected by and hosted on G2.com.

I use IBM Instana for real-time application performance monitoring, reducing investigation time, identifying bottlenecks faster, and understanding issue impacts across our environment. It solves problems with limited visibility in complex applications by connecting traces, metrics, and dependencies. Review collected by and hosted on G2.com.

Notion sync isn’t real time. New pages take a while to be searchable by the agent. If we ship a fresh runbook in the morning the AI doesn’t know about it until later that day. Review collected by and hosted on G2.com.

it helped me to deploy AI for my entire company and reduce the volume of request my team used to receive Review collected by and hosted on G2.com.

One area I dislike about ManageEngine Endpoint Central is that the interface can sometimes feel cluttered and overwhelming, especially when navigating through advanced features. Some configurations require multiple steps, which can make routine tasks more time-consuming. Improving the UI, simplifying navigation, and providing clearer guidance for certain settings would make the overall experience more user-friendly and efficient. Review collected by and hosted on G2.com.

ManageEngine Endpoint Central helps solve the challenge of managing and securing multiple devices from one centralized platform. It makes tasks like software deployment, patch management, remote troubleshooting, and device monitoring much easier. This saves time, reduces manual work, and helps ensure that endpoints stay updated, secure, and compliant. Review collected by and hosted on G2.com.

Some reports in the inventory area, especially those related to software, can still evolve. Expanding these analyses would provide a more complete set of information, facilitating the centralization of tools and improving IT asset control. Review collected by and hosted on G2.com.

Milvus has been fundamental for the continuous evolution of my support. Through dashboards, reports, and detailed monitoring of the services, I can identify patterns, map recurring failures, and act more strategically on the root cause of problems. This allows us to move from a merely reactive stance and work on neutralizing recurring incidents, increasing team efficiency, improving SLAs, and enhancing the quality of service provided to users. Review collected by and hosted on G2.com.

The main downside of OpManager Nexus is the upfront effort required to tune alert thresholds so you don’t end up with notification overload. Some of the deeper configuration areas—such as custom SNMP rules and report templates—also feel cluttered and harder to navigate than the primary NOC views. In addition, on-premise installations can demand substantial hardware resources, since telemetry data accumulates in the database over time. Review collected by and hosted on G2.com.

OpManager helped us address three major business challenges:

Pricing / ROI: It replaced our expensive legacy monitoring tools with a more cost-effective, device-based licensing model, which significantly improved our return on investment.

Support / Onboarding: Its automated discovery features made onboarding quick and painless, and we were backed up by responsive vendor customer service.

AI / Intelligence: The machine-learning adaptive thresholds reduced our alert fatigue by automatically distinguishing genuine anomalies from routine traffic spikes. Review collected by and hosted on G2.com.

The hierarchical grouping for OT devices is still pretty manual. Every time maintenance swaps a sensor or adds a new actuator I have to go rebuild the tree structure by hand, and if you forget one sub-group the maps look like a jigsaw with missing pieces. It’s not a deal-breaker, but after a busy shutdown week it feels like busywork that should be smarter by now. Review collected by and hosted on G2.com.

We used to fly blind on predictive maintenance—machines would just fail and we’d scramble. Now PRTG gives us trending curves I can actually show the maintenance guys in plain English. We cut unplanned downtime by roughly 40 % on the critical lines and shaved about 18 % off our quarterly energy bill because we finally saw which machines were idling at full power overnight. The ROI showed up in the first six months. Review collected by and hosted on G2.com.

I don’t really have any major complaints. The main thing I’ve noticed is that the overall experience depends a lot on how the organization has configured the service portal. Some request forms ask for a lot of information, even for simple issues, so submitting a ticket can sometimes take longer than I’d expect.

Other than that, the platform itself has been reliable and straightforward to use. Review collected by and hosted on G2.com.

It gives me a structured way to raise IT requests instead of sending emails or messaging different people. Whether it’s a software installation, an access request, a hardware issue, or any other internal support need, everything is captured and tracked through a single ticket.

The biggest advantage is being able to see where my request stands at any time, without having to chase updates. Because all communication stays within the ticket, it’s also easy to look back at earlier messages and refer to previous conversations when needed.

Overall, it saves me time, keeps requests organized, and makes working with the IT team much smoother. Review collected by and hosted on G2.com.