Issue Tracking Software

I wish more integrations were available natively within the platform, without needing to rely on Zapier or other workflow tools. That said, there’s usually a workaround, and the team is clearly working hard to keep improving the tool. Review collected by and hosted on G2.com.

monday AI is helping me reduce manual and repetitive tasks allowing me team to focus on more strategic planning. The fact that workflows, agents and automations can run processes in the background and keeping things moving helps my team focus on what really matters: creating connection with our clients, planning for the next months, coming up with better ideas and also creating a great work-life balance. Review collected by and hosted on G2.com.

Has two views for the dashboard: one basic view to enable raising tickets and another is an agent view to get details about various things about tickets, in-depth details, and dashboard customization services. Despite this, it can have two different links so that users can use either one as required. Also, we can offer users the one specifically used by their designation. Review collected by and hosted on G2.com.

ServiceNow provides an interface for users to raise incident tickets so that notifications about a production issue in the application will be highlighted within the organization, hence a tracker maintenance solution is provided. Also, the ticket status and where the SN call is pending or the concerned team when work is done or halted, a message can be provided within the flow of the ticket itself, which is a good user interface. So, as operation engineers, we can easily identify the root cause and suggest solutions to respective teams to tackle or resolve the issues. Review collected by and hosted on G2.com.

Jira can quickly become over-engineered and sluggish if not governed by an experienced administrator. The permission schemes, issue type mappings, and custom field configurations are notoriously complex, creating a steep learning curve for non-technical team members. When projects accumulate dozens of required fields and multi-step approval gates, ticket maintenance turns into an administrative chore for developers rather than an enabler of productivity. Review collected by and hosted on G2.com.

Before Jira, our team struggled with fragmented project tracking across spreadsheets, Slack threads, and disconnected Git repositories, leading to scope creep and untracked bugs. Implementing Jira centralized our sprint backlogs, bug triage, and feature releases into a single source of truth. This has eliminated redundant 30-minute daily status syncs, improved sprint velocity forecasting by over 20%, and cut our bug resolution turnaround time in half. Review collected by and hosted on G2.com.

When you take over an organization that's already in motion, it becomes complex to understand the entire structure of ClickUp. I think the software could be clearer about how everything works in general and offer a more straightforward and easy-to-follow manual. Review collected by and hosted on G2.com.

The company I work for has many tasks that go through different people. With ClickUp and its integrations with other applications, it's possible to keep everything centralized and well-organized, ensuring that each task reaches everyone who needs to participate. This benefits me greatly because the time saved with this process is enormous, and things become clearer for those involved in the process. Review collected by and hosted on G2.com.

Right after I created my account, it sent too many email alerts to my inbox for small updates. I had to manually go into my profile settings and turn them off. Also, some features like timeline view are kept only for paid plans, which is costly if you use it alone. Review collected by and hosted on G2.com.

Before Asana, I was writing tasks on paper and in my own WhatsApp notes, and I used to forget things. Now all my daily work is in one place. I can clearly see what I need to finish today, which keeps me organized and saves time. Review collected by and hosted on G2.com.

The learning curve can be quite steep for new users, and the desktop application sometimes feels sluggish when loading large, data-heavy databases. Additionally, the lack of a robust, fully functional offline mode makes it difficult to work reliably without a stable internet connection. Review collected by and hosted on G2.com.

Notion solves the problem of fragmentation by bringing my notes, task to-do list, and project tracking into one central place. Before using it, my information was scattered across scattered notebooks, bookmarks, and different apps. The biggest benefit to me is complete central organization. It has significantly improved my personal productivity because I can structure my dashboard exactly how my brain works. I no longer waste time looking for misplaced notes or reminders. Review collected by and hosted on G2.com.

The tool keeps evolving some specific enhancements would be great but it's getting there. Review collected by and hosted on G2.com.

Scalability and transparency Review collected by and hosted on G2.com.

The main friction we've experienced is around documentation depth and consistency for newer API endpoints — as Forma's capabilities expand quickly, integration guidance sometimes lags behind. We've also seen some feature parity gaps between regions/markets, which complicates rollout for global customers. Rate limits and sandbox/testing environment availability could be more generous for partners building production-grade integrations at our scale. Review collected by and hosted on G2.com.

Autodesk Forma is solving the problem of fragmented, siloed data across the design and construction lifecycle — where design, procurement, quality, and operations data traditionally live in disconnected tools. Its open, cloud-native data model and API-first architecture let us build on top of it rather than working around it, which is exactly what our platforms (BuildNova AI, Buildings AI, and TwinOS) need to layer AI-driven simulation, compliance, and decision-making on real project data. The benefit for us is faster integration and a shared data foundation we don't have to build ourselves — letting us focus on the AI layer rather than data plumbing. It's also accelerated how quickly we can bring new capabilities to market for our joint customers. Review collected by and hosted on G2.com.

Sometimes the responses can be too general or miss specific details, so improving accuracy and context would help. There is a need to improve response accuracy, speed, and context awareness, especially for specific customer concerns. Review collected by and hosted on G2.com.

Agentforce Service helps me automate repetitive tasks, provide faster customer support, and offer agents the right information quickly, improving efficiency and customer experience. Review collected by and hosted on G2.com.

Freshdesk in general is a product which is adjusted for smaller amount of emails that my department is dealing with, so we sometimes have issue with automations that we want to create as they are too specific and detailed. While any typical day-to-day automations can be created in few minutes, there are some that need from us some creativity and workarounds. I think more options in automations could improve the overall feeling. Review collected by and hosted on G2.com.

Before we used Freshdesk, we had to manually sort out our inbox with very limited automation. It created a great deal of work during a day, when we received around 1500 emails that needed to be sorted, categorized, and assigned to agents. When we started using Freshdesk, we eliminated manual work with sorting emails to a bare minimum. Now, with 1300 emails per day, a responsible person needs to manually review maybe 50 of them. Then we implemented the auto-assign system; all these features saved us time, boosted team productivity, and while we all add all of that together, we reduced our work costs, as all is done much faster and more efficient. Review collected by and hosted on G2.com.

Takes a while for the Zoho team to update some features, and sometimes there are permission conflicts with Social media, plus it can get a bit overcomplicated unless you know the setup by heart. Review collected by and hosted on G2.com.

Helps keep track of general tasks with a comprehensive funnel and stage progress, plus its connectivity to several apps and adaptability make it a very versatile tool that can be used for endless scenarios. Review collected by and hosted on G2.com.

While Zendesk is extremely feature-rich, the initial setup and configuration can feel complex and take a significant amount of time. For new administrators, there’s a steep learning curve—especially when trying to customize workflows and triggers—which can slow down the rollout and delay deployment. Review collected by and hosted on G2.com.

We used to spend hours manually routing tickets and answering the same repetitive questions. Zendesk solved this by allowing us to set up automated workflows, macros, and a robust self-service Help Center. As a result, we've successfully deflected a large portion of our incoming tier-1 tickets, freeing up our support agents to focus on more complex customer issues and reducing our operational costs. Review collected by and hosted on G2.com.

There’s honestly not much I dislike about LogRocket, as it’s a really valuable tool in my day-to-day work. If I had to mention something, it would be that finding specific sessions or identifying patterns across multiple users can sometimes be a bit time-consuming, especially when analyzing experiments or complex user flows. Review collected by and hosted on G2.com.

I use it to investigate why users abandon a flow, detect bugs that are difficult to reproduce, and understand how users interact with new features or experiment variations.

The biggest benefits are very practical: we can quickly identify where and why users get stuck, share session recordings with developers to speed up bug resolution, and prioritize improvements based on real user behavior. When running A/B tests, it also helps us understand what's driving the results, not just which variant performs better. Review collected by and hosted on G2.com.

Low code interface lacks for complex data handling.

Limited Customisation.

Flexible pricing structure should be there. Review collected by and hosted on G2.com.

Atera addresses a number of issues that managed Service Providers encounter.

It saves time and resources by eliminating the need for onsite visits through remote monitoring and management, it increases efficiency by streamlining the provision of IT services through features like automation and ticketing systems.

The centralized platform also make it easier to manage numerous client IT infrastructure. This allows MSPs to take on more clients which could result in higher revenue and better customer service. Review collected by and hosted on G2.com.

A few things frustrate me. Customer support replies often read like AI wrote them. They’re generic and sometimes miss the actual question, so getting a real answer can take several back and forths. I also see duplicate emails come through, which is confusing and makes it hard to tell whether a message is new or one I’ve already handled. Shared inboxes can feel unclear too. It isn’t always obvious who can see what, or whether a teammate is already working on a thread, so I worry about overlap or something private being visible to the wrong person. Finally, it’s expensive, especially once you add users and need the Productive plan to get the features that matter. The pricing adds up fast for a small team. Review collected by and hosted on G2.com.

I run operations across several businesses, including sponsorship partnerships for a creator brand, property management, real estate, and a travel advisory practice. Before Missive, those conversations lived in separate inboxes. Things slipped through the cracks, and finding the full history of a deal or a tenant issue took too long. Missive puts every account in one place, so I can see an entire conversation, comment internally with my team, and hand off threads without forwarding emails around. Pairing it with Claude has been the biggest win. I can pull up the context of a negotiation and get a draft reply ready in minutes instead of digging through old threads. The result is faster response times with partners and tenants, fewer dropped balls, and a lot less time spent managing email. Review collected by and hosted on G2.com.

It would be great to have a feature where you mark invoices as paid. Review collected by and hosted on G2.com.

actiTIME helps us maintain accurate records of project hours and ensures that billable work does not get overlooked. We can review time entries before billing clients and compare labor costs with billing rates to understand project margins. This saves time during billing reviews and gives us more confidence in the numbers we share with clients. Review collected by and hosted on G2.com.

nothing Review collected by and hosted on G2.com.

I use Agency Handy for CRM and project management. It makes it easy to manage clients, send proposals and invoices. Plus, it's easy to operate. Review collected by and hosted on G2.com.

I just wish more marketers knew about this tool, since it’s still not as widely recognized as it deserves to be. Review collected by and hosted on G2.com.

Before using Morningmate, our marketing projects often suffered from scattered communication and missed deadlines across different tools. Morningmate centralized all project management tasks, which cut down planning time and reduced confusion between teams. Real-time KPI tracking helped us identify underperforming campaigns quickly and optimize budgets more effectively. Collaboration with external partners also became smoother, since everyone could work in the same workspace without constant email back-and-forth. Overall, it solved the problem of inefficiency and gave us clearer visibility into campaign performance. Review collected by and hosted on G2.com.

My wish: To be able to share boards in dedicated instances. Unfortunately, in May 2026, Conceptboard changed the "sections" in such a way that I lost many hours of work; and objects were automatically defined as "sections" where it makes no sense. Incomprehensible. Review collected by and hosted on G2.com.

Conceptboard enables visual collaboration in real-time and meets the requirements of the GDPR. We use Conceptboard for live online training and virtual or hybrid workshops, as well as for the co-creative development of concepts. Review collected by and hosted on G2.com.

In reality, the problem for me is the mobile functionality when the signal strength is low. The offline functionality also lacks strength in that I continue to have a notebook to record the updates when I am offline. Review collected by and hosted on G2.com.

I've reduced missed appointments & last-minute curveballs by utilizing Bordio as the Field Operations Manager. This allows the crew to see the priorities more clearly, me to recognize overloading sooner, & our daily route to look less reactive. Review collected by and hosted on G2.com.