Issue Tracking Software

From past few weeks, site is getting hanged. It cause a trouble. But also it get resolved soon. Also, a new user may take time to learn as they are so many thing that can be done on service now Review collected by and hosted on G2.com.

ServiceNow IT Service Management centralizes all IT operational activities in one module, coordinating incidents, changes, problems, and service requests, which supports our entire company and ustomers. It also manages over 80% of our workflow requirements straight out of the box.I find ServiceNow IT Service Management easy for users to access for reporting or requesting, and it helps system administrators monitor overall status and health. Review collected by and hosted on G2.com.

Because the platform has so many features to explore, the initial onboarding and adoption process can feel a bit slow Review collected by and hosted on G2.com.

The email automation process is seamless, and tracking pending tasks is incredibly easy thanks to their highly visual charts. Review collected by and hosted on G2.com.

i dislike about jira is that simple operational tasks can sometimes require more ticket fields and workflow steps than necessary which slow down quick internal requests, during busy sales periods, navigating heavily customized project with numerous issues types can also make it harder to locate the right information quickly, while jira is highly flexible and powerful, simplifying routine workflows and reducing unnecessary administrative steps would make it even more efficient for supporting day to day sales operations. Review collected by and hosted on G2.com.

Jira solves the challenge of coordinating sales related tasks tracking internal requests and ensuring customer activities more forward without delays, it provides a centralized workspace where i can manage quote requests, customer onboarding tasks, approval workflows, and follow up actions while collaborating with sales, support , finance and implementation teams, real time status updates, automated notifications, and clear tasks ownership improve accountability and reduce manual follow ups, this has streamline our sales operations, improved cross team communication, shortened response times, and helped up provide a more consistent and efficient experience for customer. Review collected by and hosted on G2.com.

the ai and how it shows up on the plan, dashboard and uses. Many times did not work and or plans are confusing and how it shows up on the page makes no sense eg dashboard / use Review collected by and hosted on G2.com.

Prioritizing, planning, and management. Helps me stay focused + connect with team and community. Way more productive in saving my own time + scaling tasks. Review collected by and hosted on G2.com.

Honestly I haven't found any dislikes so far about Asana. I don't think that I use it to its fullest capability because I'm the only one on the team that uses it. It makes for an excellent invoice payment tracker and to do list for me. I color coded the different categories of my day to day tasks (Administrative, HR, Finance, Brain Dump, etc.) and I can look at the calendar view and see very easily what I've got on the docket for that day. It works very well with my ADHD brain! Review collected by and hosted on G2.com.

I'm not missing deadlines! And that is benefitting me because my boss is happy and I stay out of trouble lol. Before Asana, I was a hot mess express! Seriously, I can fill a legal pad up from front to back in about three days. With Asana, I can get all of my thoughts out of my head in my Brain Dump project, and then I can go back and sort each task into the appropriate project depending on whether it's HR related, Finance related, or just regular ole Admin related. And no more legal pads stacked up on my desk or shuffling to find notes about x, y, or z. Review collected by and hosted on G2.com.

Even though I love Notion, there are a few points that could be improved.

The main one is performance. When a workspace becomes very large with multiple databases and numerous relations, the application can sometimes seem slower than one would like.

I would also like some features to be more intuitive. There are still times when simple actions require several clicks or when you have to search for a long time in the menus.

The mobile app is convenient for viewing or making small modifications, but it is much less pleasant to use for creating or organizing complex content.

Finally, even though Notion AI is very useful, I would like it to be even more integrated into the entire application, particularly to automate more tasks and better understand the context of my workspace. Review collected by and hosted on G2.com.

It helps me gather all my ideas in one place, categorize them, and archive the information I want to keep. Review collected by and hosted on G2.com.

While Smartsheet is a powerful platform, one challenge is that it can become difficult to govern at scale. As organizations grow, it's easy for teams to create duplicate sheets, inconsistent reporting structures, and disconnected workflows without strong PMO standards.

I've also found that advanced portfolio management and cross-project dependency tracking can require significant configuration compared to purpose-built PPM tools. While Smartsheet is highly flexible, that flexibility sometimes means additional effort to build and maintain enterprise-level solutions.

Another area for improvement is executive reporting across large portfolios. Although dashboards are effective, creating highly customized analytics and forecasting often requires integrations with Power BI or other reporting tools to achieve deeper insights.

That said, these limitations are generally outweighed by the platform's ease of adoption, automation capabilities, and ability to quickly deliver value across project, program, and portfolio management functions. Review collected by and hosted on G2.com.

Smartsheet solves several challenges that are common in project, program, and portfolio management, including fragmented reporting, lack of visibility, manual status collection, and inconsistent project governance.

For me, the biggest benefit has been creating a single source of truth across multiple teams and initiatives. Instead of gathering updates from spreadsheets, emails, and meetings, project data is centralized and automatically updated, allowing stakeholders to access real-time information whenever they need it.

Smartsheet's automation capabilities have also reduced administrative overhead. Automated reminders, approval workflows, and status notifications help keep projects moving without requiring constant follow-up, freeing up more time for strategic planning and issue resolution.

At the leadership level, dashboards and portfolio reporting provide immediate visibility into project health, risks, dependencies, resource utilization, and key milestones. This enables faster decision-making, improves accountability, and helps ensure strategic initiatives remain aligned with business objectives.

Overall, Smartsheet has helped improve operational efficiency, increase transparency, and reduce the time spent managing project administration so teams can focus on delivering results. Review collected by and hosted on G2.com.

From a collections specialist point of view at iQor, the frustrations with Salesforce Service Cloud / Agentforce Service usually aren’t about whether it works they’re about how it feels to use under pressure.

One common dislike is how many clicks and layers it can take to do simple things. In collections, speed matters. When you’re trying to log a promise-to-pay, update a disposition, or move to the next account quickly, extra screens and validation steps can feel like they slow the conversation down instead of supporting it. Review collected by and hosted on G2.com.

From a collections specialist perspective at iQor, Salesforce Service Cloud / Agentforce Service is mainly solving the problem of fragmented, messy customer information and slow case handling which is a big deal in collections work. One of the biggest problems it fixes is having customer data scattered across different systems. Before tools like this, you might have billing info in one platform, notes in another, and interaction history somewhere else. Service Cloud pulls that into one place, so when a customer calls about a balance or dispute, you’re not wasting the first few minutes just trying to figure out what’s going on. Review collected by and hosted on G2.com.

I don’t have any major complaints, but there are a few small areas that could be improved. At times, it isn’t immediately clear who is currently handling a ticket or when I should expect the next update, especially if the request has been sitting for a while. In those situations, I usually end up waiting until someone from the IT team responds.

I’ve also noticed that when a ticket has several comments, it can take a bit of scrolling to find a specific update. It would be helpful if important status changes or the most recent updates were easier to spot at a glance.

Aside from that, the overall experience has been smooth. Submitting requests is straightforward, tracking progress is easy, and having everything in one place is a big improvement over managing requests through emails or chat messages. Review collected by and hosted on G2.com.

It’s made managing internal IT requests much easier, without having to rely on emails or chat messages. Whenever I have an issue with my laptop, need access to software, or want to request new hardware, I can raise a ticket and feel confident it’s been logged properly, rather than wondering whether someone has seen my message.

The biggest benefit for me is being able to track a request from start to finish. I can see when it’s assigned, whether the IT team needs more information, and when it’s resolved, all in one place. That visibility saves me from repeatedly following up just to get an update.

I also like having a clear history of my previous requests. If I need to refer back to an older issue or check when something was approved or completed, it’s easy to find. Overall, it’s made communication with the IT team more organized, reduced back-and-forth, and helped issues and requests get resolved in a more structured way. Review collected by and hosted on G2.com.

Although Zoho Desk offers extensive customization, configuring advanced workflows, automations, and business rules requires a noticeable learning curve, especially for organizations with complex operational processes like logistics. The number of configuration options can feel overwhelming during the onboarding phase, and some settings are spread across different sections of the interface, making them harder to locate. We've also noticed that certain reports and heavily customized views can take longer to load as ticket volumes increase. It would be helpful if Zoho provided more industry-specific templates for logistics and transportation, along with a more guided onboarding experience for advanced automation. These improvements would reduce implementation time and help new teams realize value more quickly. Review collected by and hosted on G2.com.

Zoho Desk has solved one of our biggest operational challenges: managing customer support from multiple user groups in a single, organized platform. Before using it, requests from customers, drivers, and business partners could arrive through different channels, making follow-up and accountability difficult. Now every inquiry becomes a tracked ticket with clear ownership, priorities, and response deadlines, which has significantly improved our response consistency and SLA performance. The AI-powered recommendations and automation features reduce repetitive work by helping categorize tickets and suggest responses, allowing our support team to focus on more complex issues. The reporting and analytics also give us valuable insight into recurring customer pain points, enabling us to improve both our support processes and the CargoX platform itself. Overall, the time savings, improved customer satisfaction, and increased team productivity have delivered a strong return on investment. Review collected by and hosted on G2.com.

One thing I've learned is that Session Replay isn't meant to replace good event tracking. Sometimes I can see exactly what a user is doing, but without the right custom events, I'm still missing the "why" behind those actions. That's where good instrumentation makes all the difference. LogRocket is already a great tool on its own, but once you combine it with a solid analytics strategy, it becomes much easier to understand what's actually happening instead of just watching a replay. Review collected by and hosted on G2.com.

Every time we roll out a new feature, I like to spend some time watching how people actually use it. There's almost always a gap between the way we think something will work during development and what real users end up doing. LogRocket is usually one of the first tools I open after a major release. More than once, I've noticed buttons people completely overlook, forms that create unnecessary confusion, or workflows that seem obvious to us but not to the people using the product. Those little discoveries have led to improvements we probably wouldn't have made otherwise. That's what I value the most. Instead of relying only on charts and usage metrics, I can actually see how people interact with the product, and that gives me a lot more confidence when it's time to decide what to improve next. Review collected by and hosted on G2.com.

File handling during remote support could still be smoother. When a technician only needs to drop a small installer or package onto a device, I’d prefer a more direct transfer process that doesn’t require launching a full remote session and potentially disrupting the user. It’s not a major limitation, but it happens often enough that it becomes part of the technician’s routine instead of just an occasional inconvenience. Review collected by and hosted on G2.com.

A new security policy had to be deployed across several offices without disrupting teams working different shifts, so we started with a pilot group and used IT Automation Profiles to run scripts, apply configuration changes, and schedule updates through Atera. During the first phase, Remote Monitoring showed that several devices were not reconnecting after the restart. The Ticketing System gave the technicians enough device and activity context to separate real failures from computers that had simply been powered off by their users. We also caught a profile with the wrong maintenance window after it started acting on two workstations earlier than planned. The deployment was paused, the policy was corrected, and the remaining devices were moved through smaller groups instead of continuing with the original batch. Patch Management then showed which machines had completed the update and which ones still needed intervention, while the dashboard gave us a shared view of open tickets, technician workload, and pending endpoints without asking each technician for a separate status report. Atera did not make the rollout risk-free, and it certainly did not compensate for a poorly grouped device policy. What it gave us was enough visibility to catch the mistake before it reached the rest of the organization, connect technical execution with support activity, and close the project based on the actual state of the devices rather than a checklist that claimed the work was finished. Review collected by and hosted on G2.com.

Some parts of the interface could be more user-friendly, especially for new users. That said, overall the product is reliable, and it becomes easy to adopt once the team starts using it consistently. Review collected by and hosted on G2.com.

actiTIME helps us accurately track the time we spend on projects and campaigns, which improves planning and gives us a clearer view of the real effort behind our product marketing activities. It also provides leadership with better visibility into resource allocation, and it helps teams stay accountable without adding unnecessary complexity. Review collected by and hosted on G2.com.

I just wish more marketers knew about this tool, since it’s still not as widely recognized as it deserves to be. Review collected by and hosted on G2.com.

Before using Morningmate, our marketing projects often suffered from scattered communication and missed deadlines across different tools. Morningmate centralized all project management tasks, which cut down planning time and reduced confusion between teams. Real-time KPI tracking helped us identify underperforming campaigns quickly and optimize budgets more effectively. Collaboration with external partners also became smoother, since everyone could work in the same workspace without constant email back-and-forth. Overall, it solved the problem of inefficiency and gave us clearer visibility into campaign performance. Review collected by and hosted on G2.com.

My favorite thing about Airtable is actually this: the suggested improvements I mentioned when I first wrote this review in 2024 have all been resolved, and not because of anything I've done--the development team is constantly working on ways to make Airtable more accessible and easier to use, adding new features based on user feedback, and dreaming up innovative ways to rethink problems that other platforms on the market haven't even begun to tackle.

The only thing I wish I could actually improve about Airtable is the somewhat clunky pay-per-seat model of user accounts, which always seems to be more convoluted than it should be, but I wouldn't be surprised if that element is also changed for the better by the time someone is reading this. Review collected by and hosted on G2.com.

I have several major projects in my role at a large research university, and all of them benefit from Airtable:

1. I coordinate a 10-year old fellowship program, and I have a decade of records and information about the program, its applicants and members, their work within the program, and their impacts on our community after they complete it. With Airtable I'm able to track all of that in one place, which means I always know where to go to find what I need, and it also means that I can create reports/interfaces for the fellows that give them snapshots of their particpation in the program over time. Since some of the folks have been involved for literally a decade they have had lots of engagement with many roles in the program, and before we moved all of this data to airtable I would have to recall things from memory or look each type of role up by person and year in our cloud storage. This has made the process easier, more accurate, and more helpful for the fellows themselves.

2. I organize several large-scale, complex events and programs for faculty, and using Airtable has made that process so much easier. I can have everything from project/task management to sign-ups and attendance lists to logistics planning all in one place, and because of the ease of synching and tables and linking fields, I can do virtually no copying and pasting throughout that process. I used to have so many spreadsheets for each event, and have to transfer so much information from one to another each time...and now that isn't a problem anymore. I can also use the same base each year and just update the years on the new records, so that I can more easily track data over time and have far more useful assessments of my programs. This has transformed my assessment processes and I'm really excited to see how that continues to grow.

3. We are implementing Airtable in our center's annual planning processes for the first time this year, and we've already benefitted so much. We are able to collect information more easily from each of our staff members about their plans and needs, and then the appropriate teams are able to easily gather their own annual lists of work from that collection more accurately than before. We're just starting to play around with automations to make this process even more streamlined and seamless, and I know by next summer's annual planning we'll have something even better put into place. Review collected by and hosted on G2.com.

While Freshdesk is a powerful and user-friendly interface that makes support work efficient, there are also some disadvantages. Some of its advanced features require a subscription, which can make it difficult to use for small and medium-sized organisations. Review collected by and hosted on G2.com.

Freshdesk helps solve the challenge of managing customer inquiries from multiple channels in one place. It centralizes emails, chats, calls, and social media messages into a single ticketing system, making it easier to track, prioritize, and resolve customer issues. This benefits me by improving response times, increasing productivity, and ensuring that no customer request is missed. Review collected by and hosted on G2.com.

There's nothing I dislike, but it would be nice if they had a full general ledger accounting system to handle accounts payable, etc. Review collected by and hosted on G2.com.

Ravetree helps us map out projects, set project budgets, allocate people to those projects, log time and expenses, and create invoices. Pretty much all of the day to day stuff at our firm. Review collected by and hosted on G2.com.

In reality, the problem for me is the mobile functionality when the signal strength is low. The offline functionality also lacks strength in that I continue to have a notebook to record the updates when I am offline. Review collected by and hosted on G2.com.

I've reduced missed appointments & last-minute curveballs by utilizing Bordio as the Field Operations Manager. This allows the crew to see the priorities more clearly, me to recognize overloading sooner, & our daily route to look less reactive. Review collected by and hosted on G2.com.

My wish: To be able to share boards in dedicated instances. Unfortunately, in May 2026, Conceptboard changed the "sections" in such a way that I lost many hours of work; and objects were automatically defined as "sections" where it makes no sense. Incomprehensible. Review collected by and hosted on G2.com.

Conceptboard enables visual collaboration in real-time and meets the requirements of the GDPR. We use Conceptboard for live online training and virtual or hybrid workshops, as well as for the co-creative development of concepts. Review collected by and hosted on G2.com.

If I had to pick something, it would be that there are still areas where deeper customization (especially around branding, layouts, or UI tweaks) could go further.

That said — and this is important — this is actually one of the reasons I’m bullish on the product.

Unlike most tools where limitations feel “baked in,” Agency Handy is clearly being actively developed, and many of the things you might initially want are either already being improved or on the roadmap.

So rather than being a frustration, it feels more like:

👉 “This is already great — and it’s only getting better.” Review collected by and hosted on G2.com.

Before Agency Handy, our workflow was fragmented across multiple tools:

• CRM in one place

• Proposals somewhere else

• Invoicing and payments separate

• Tasks and delivery tracked manually or in another system

• Client communication scattered across email

It was inefficient, messy, and things slipped through the cracks.

Agency Handy has completely centralised our operations:

• Everything now lives in one system

• Client journeys are structured from start → delivery → payment

• Internal workflows are clearer and easier to manage

• Clients have a single place to log in, view progress, and interact

The impact has been huge:

• Less admin time

• Faster onboarding

• More professional client experience

• Fewer mistakes or missed steps

• Better scalability as we grow

It’s effectively become our agency operating system, not just another tool. Review collected by and hosted on G2.com.