Issue Tracking Software

I wish we could have more status labels. We've used all the available ones and had to combine some to track all the statuses we want. Occasionally, and this is minor, AI picks the wrong name from an item title, or duplicates one name or the other. Easy fix. Review collected by and hosted on G2.com.

monday Work Management consolidates all my tasks in one place, making it easier to track sales, projects, and invoices. The onboard AI assists in menial tasks and solving complex ones, enhancing overall efficiency. Review collected by and hosted on G2.com.

Steep setup and maintenance - Designing needs real effort; Performance lag; especially in large instances with many issues/customisations, UI friction - Basic actions like editing multiple issues on finding thins can take more clicks than they should. Reporting limitations - Nuilt-in reports are decent for Agile teams but often not enough for deeper analytics without add-ons Review collected by and hosted on G2.com.

Prioritisation by aligning backlogs and issue ranking helps teams focus on most important work instead of reacting randomly. Boards, sprint reports and dashboards make it easier to see whether work is on track. clear ownership and status changes make it obvious who is repsonsible what and where things are stuck. Linking commits, pull requests and deployments to issue connect planning with actual code changes Review collected by and hosted on G2.com.

Sometimes the app feels a bit slow or laggy, especially when I have a lot of tasks. And because there are so many features, it can be overwhelming at first—it takes a little time to get used to everything. Review collected by and hosted on G2.com.

Earlier, it was difficult to keep track of assigned work, updates, and team discussions all in one place.

With ClickUp, everything is centralized—tasks, comments, and chat—so it’s much easier to stay organized and avoid missing anything important. It gives better visibility into ongoing work and helps me track progress more efficiently from start to finish. Review collected by and hosted on G2.com.

I find the learning curve with Asana a bit challenging. Some people took to it right away, but others, including myself, are taking a little bit longer to get used to it. Review collected by and hosted on G2.com.

While I’m still fairly new to Asana, I’m really pleased with the range of features available. With Claude, it’s very easy to set up tasks and projects, and it even helps with adding collaborators and assigning tasks to others. I’ve struggled for a long time with organizing information and keeping track of tasks, but Asana brings everything into order. I’m able to set the priority for each task and update project statuses as I work, all the way through to completion. Review collected by and hosted on G2.com.

What I don’t like about ServiceNow IT Service Management is that it can feel overly rigid and process-heavy, especially for simpler tasks that don’t really need so many steps. Review collected by and hosted on G2.com.

ServiceNow IT Service Management solves the problem of scattered, reactive IT support by bringing all requests, incidents, and changes into a single structured system. Instead of relying on emails or informal communication, it standardizes how issues are logged, prioritized, and resolved, ensuring nothing gets missed and responsibilities are clear. It also introduces consistency through defined workflows and SLAs, which helps teams respond more predictably. For me, this means less confusion, faster resolution times, and a sense of reliability Review collected by and hosted on G2.com.

I do wish that there was a way to import PDFs and write on them. I find that the PDF function, especially with my lecture slides, requires a lot of screenshotting to drag them into Notion. I wish there was an easier way to have entire PDFs as a separate file within Notion that I could also take notes on. Also, I miss the fact that when I tag something as done in the to-do list, it doesn't sort of immediately disappear or go down the list. The to-do lists are a little bit clunky. It also doesn't integrate with my Outlook email, so I'm not able to use the calendar features because it doesn't import all of my different calendars. Review collected by and hosted on G2.com.

Notion helps manage my notes, tasks, and projects. The AI meeting feature lets me focus on lectures without missing notes. It integrates well with ChatGPT, helping organize and save lecture content easily for future reference. The tables feature makes tracking and finding medical school information manageable. Review collected by and hosted on G2.com.

While I genuinely enjoy using the platform, there is definitely a bit of a learning curve when you start diving into its more robust capabilities. From time to time, setting up complex intelligent workflows or configuring the advanced resource management tools can feel slightly overwhelming for my less technical team members. I've noticed that getting the custom reporting formulas exactly right requires some trial and error, which might slow things down during the initial onboarding phase. The user interface is generally clean and professional, but occasionally it can feel just a little bit cluttered when you have massive amounts of data and dependencies loaded into a single view. Additionally, navigating their expansive template gallery to find the exact starting point you need can sometimes take a few more clicks than I'd prefer. Overall, these are minor concerns and don’t significantly affect my experience once the initial setup is complete. Review collected by and hosted on G2.com.

Before I started using this tool, tracking cross-functional IT and marketing projects meant hunting down status updates through endless email chains and completely disconnected spreadsheets. Smartsheet solves this headache by acting as a single, centralized hub where everyone can instantly see workload balancing, capacity planning, and live task dependencies. This has made it much easier to manage resource allocation and ensure that my team isn't overburdened during critical project sprints. For instance, fixing bottlenecks remotely is now just a matter of glancing at our Kanban boards or Gantt charts and making quick adjustments, which saves us countless hours that used to be wasted in repetitive status meetings. The automation benefits have been massive, drastically reducing the manual effort required to generate progress reports for our leadership team. Ultimately, it has transformed our scattered, manual processes into a highly efficient system, allowing us to deliver reliable results to our clients with much less stress. Review collected by and hosted on G2.com.

While the platform is powerful, it can sometimes feel complex and overwhelming, especially for new users. Certain configurations require multiple steps or deep technical knowledge, which can slow down adoption. Additionally, the interface can feel crowded, and performance may lag when handling large volumes of data or custom workflows. I also find that some AI features require additional setup or licensing, which can make the overall experience less straightforward. Review collected by and hosted on G2.com.

Agentforce Service helps streamline and centralize customer support by bringing all cases, interactions, and customer data into one place. It reduces manual work through automation and AI‑driven suggestions, which speeds up case resolution and improves accuracy. The platform also helps ensure consistency across teams by standardizing workflows and providing real‑time insights. As a result, it becomes easier to deliver faster, more personalized support, improve agent productivity, and maintain a better overall customer experience Review collected by and hosted on G2.com.

One thing I dislike about Atera is that some advanced features feel limited compared to more complex RMM platforms. Occasionally the interface can feel a bit slow when managing a large number of devices. However, overall the platform still delivers great value for the price and continues to improve with updates. Review collected by and hosted on G2.com.

Atera helps me solve the challenge of managing multiple clients and devices efficiently from a single, centralized platform. With it, I can monitor systems in real time, automate patch management, and provide remote support quickly without having to juggle multiple tools. As a result, downtime for my clients is reduced, my response times improve, and my overall productivity increases. It also makes it easier to scale my IT services in a more controlled way while keeping costs predictable. Review collected by and hosted on G2.com.

I haven’t come across many downsides yet, mainly because I’m still in the early stages of using Zoho Desk. That said, one area that could be improved is the process for connecting or mapping a domain—it wasn’t very straightforward and took some extra effort to figure out. More step-by-step guidance or platform-specific examples (like for Squarespace) would make that process much easier. Other than that, I haven’t run into any major issues so far. Review collected by and hosted on G2.com.

Zoho Desk is helping us solve the challenge of tracking and managing customer inquiries, especially through email. Before using it, we had to rely on CC’ing each other just to stay accountable on responses, which wasn’t efficient and made it hard to keep track of what was handled and what wasn’t.

With Zoho Desk, everything is centralized into a ticketing system, which gives each inquiry a clear status and reference point. This makes it much easier to see what’s been responded to, what’s still open, and who’s handling what—improving both organization and accountability across our team. Review collected by and hosted on G2.com.

I don’t like that the data can’t be processed before it’s stored. Review collected by and hosted on G2.com.

User analytics is so important nowadays, and we have so many projects on the table right now. In the words of a CUS team member here: "I don't know how we've been working without logrocket all this time" haha. Review collected by and hosted on G2.com.

The way the data is shown or how long it takes to refresh might be able to be better.

Also, it takes a long time to sync new chats into the platform, which could be hard for the QA testers at times. Review collected by and hosted on G2.com.

My customer support team qualification analysis.

This platform provides access to the entire support team, allowing them to review the feedback left by the QA team and add feedback for them to revisit. They can also tag individual team members separately, so each person can review the notes relevant to them. Review collected by and hosted on G2.com.

The reporting dashboard feels clunky when I need custom security metrics. Pulling SLA breach data requires extra filters and exports, and that slows down my weekly compliance reporting by about an hour. The UI also feels overwhelming when I’m trying to do quick mobile checks during standups, and non-technical stakeholders tend to get lost when navigating the queues. A simpler drag-and-drop report builder, or a much better mobile view, would go a long way toward fixing this. Review collected by and hosted on G2.com.

We used to struggle with scattered email threads and spreadsheets to track SOC incidents and compliance audits, which led to slower responses and missed SLAs. Since moving to Jira Service Management, we’ve been able to automate ticket routing and set up SLA alerts, and the impact has been clear: about 30% faster resolution times and fewer escalations to execs. It’s also made audit prep much smoother—what used to take days can now be done in hours. Review collected by and hosted on G2.com.

Performance sometimes slow downs when working with very large dataset

Some advanced features are nkt easy to understand at first hand

Limited customization in some areas compared to more advanced database tools Review collected by and hosted on G2.com.

It keeps organized everthing in. One place instead of juggling multiple spreadsheets and tools

I really like how my team and I can collaborate in real time without confusion or version issues

It has made my day to day work more organised, efficient and much easier to handle

Best to track data and sending alert where ever needed Review collected by and hosted on G2.com.

One thing I feel could be better is the reporting and analytics section. Basic reports are fine, but if you want more detailed insights you sometimes have to spend time configuring things. Also, some useful features are locked behind higher pricing plans, which can be a bit limiting for smaller teams. Apart from that, occasionally finding certain settings or configurations takes a bit of digging. Review collected by and hosted on G2.com.

freshdesk mainly helps us organize and track customer support requests in a much better way. Earlier, queries used to come through emails and it was difficult to keep track of which issue was handled and which one was still pending. With Freshdesk, every request becomes a ticket, so it’s easier to assign it to the right person and monitor the progress. It also helps in prioritizing urgent issues and responding to customers faster. Overall, it has made the support process more structured and reduced the chancess of missing customer queries. Review collected by and hosted on G2.com.

It would be helpful to have more integration options with product management tools so that time entries could be connected directly to feature tickets or backlog items. Review collected by and hosted on G2.com.

actiTIME gives us a reliable way to track effort across the product development lifecycle. It helps identify where bottlenecks occur, whether estimates are realistic, and how workload is distributed across the team. This leads to better planning, more predictable delivery, and clearer communication with leadership about timelines and capacity. Review collected by and hosted on G2.com.

I just wish more marketers knew about this tool, since it’s still not as widely recognized as it deserves to be. Review collected by and hosted on G2.com.

Before using Morningmate, our marketing projects often suffered from scattered communication and missed deadlines across different tools. Morningmate centralized all project management tasks, which cut down planning time and reduced confusion between teams. Real-time KPI tracking helped us identify underperforming campaigns quickly and optimize budgets more effectively. Collaboration with external partners also became smoother, since everyone could work in the same workspace without constant email back-and-forth. Overall, it solved the problem of inefficiency and gave us clearer visibility into campaign performance. Review collected by and hosted on G2.com.

Some reports in the inventory area, especially those related to software, can still evolve. Expanding these analyses would provide a more complete set of information, facilitating the centralization of tools and improving IT asset control. Review collected by and hosted on G2.com.

Milvus has been fundamental for the continuous evolution of my support. Through dashboards, reports, and detailed monitoring of the services, I can identify patterns, map recurring failures, and act more strategically on the root cause of problems. This allows us to move from a merely reactive stance and work on neutralizing recurring incidents, increasing team efficiency, improving SLAs, and enhancing the quality of service provided to users. Review collected by and hosted on G2.com.

There's nothing I dislike, but it would be nice if they had a full general ledger accounting system to handle accounts payable, etc. Review collected by and hosted on G2.com.

Ravetree helps us map out projects, set project budgets, allocate people to those projects, log time and expenses, and create invoices. Pretty much all of the day to day stuff at our firm. Review collected by and hosted on G2.com.

In reality, the problem for me is the mobile functionality when the signal strength is low. The offline functionality also lacks strength in that I continue to have a notebook to record the updates when I am offline. Review collected by and hosted on G2.com.

I've reduced missed appointments & last-minute curveballs by utilizing Bordio as the Field Operations Manager. This allows the crew to see the priorities more clearly, me to recognize overloading sooner, & our daily route to look less reactive. Review collected by and hosted on G2.com.