Issue Tracking Software

I don’t dislike anything in particular, but ServiceNow as a tool can become too complicated because of the sheer number of features and configuration options. Since it’s a platform where you have to keep many things in mind, the front-end UI can feel like you’re being hit with too many UI actions, forms, and buttons all at once. Then, when you add the back-end tables and scripts on top of that, it quickly becomes overwhelming. Review collected by and hosted on G2.com.

Servicenow ITSM helps with ticketing, inventory management, fulfillment, third party integration which helps with ordering items from those applications the benefits are unlimited because servicenow constantly allows us to integrate with many applications like azure, aws, jira, teams. Review collected by and hosted on G2.com.

I do not have any real dislikes about Monday.com. Perhaps the only downside is there is a bit of a learning curve to set up project workflows. It is not 100% intuitive but to be fair the learning curve on other platforms is equal or a higher bar. Review collected by and hosted on G2.com.

We are a global company working across many time frames, Monday.com helps us communicate about projects, workflows and our accounts receivable system. It allows me to quickly see project updates, status and timeframes. I can easily communicate with our operations team about incoming projects - giving them visibily to the sales pipeline. Review collected by and hosted on G2.com.

One of the main drawbacks of Jira is its steep learning curve, especially for new users. The interface can feel overwhelming at first due to the wide range of features, configurations, and terminology. It often takes time and proper onboarding to fully understand how to use it effectively.

Another challenge is that Jira can sometimes feel overly complex for smaller teams or simple projects. The level of customization, while powerful, can lead to cluttered workflows or unnecessary steps if not carefully managed. Additionally, performance can occasionally be slow, particularly when working with large projects or multiple integrations.

Lastly, setting up and maintaining Jira—especially workflows, permissions, and dashboards—can require dedicated administrative effort, which may not be ideal for teams without a Jira expert.

Overall, while Jira is a powerful tool, it can be more complex than necessary depending on the team’s needs. Provide your feedback on BizChat Review collected by and hosted on G2.com.

Jira helps solve challenges around project organization, task tracking, and team visibility. It provides a centralized platform where all work items can be created, assigned, and tracked, which eliminates confusion and reduces the need for scattered communication across emails or multiple tools.

It also addresses the issue of lack of transparency by giving real-time visibility into project progress, team workloads, and deadlines. This makes it easier to identify bottlenecks, manage priorities, and ensure accountability across the team.

Additionally, Jira streamlines workflow management by automating repetitive processes and standardizing how tasks move through different stages. This improves efficiency and consistency, especially in fast-paced environments.

Overall, Jira helps keep projects structured, improves collaboration, and ensures that nothing falls through the cracks. Review collected by and hosted on G2.com.

What we dislike about Asana is that it can sometimes feel overwhelming, especially on larger projects with lots of tasks and notifications. Keeping boards and tasks up to date takes consistent discipline from everyone, and without that, information can quickly become outdated or confusing. It can also be hard to customize certain workflows, and some features feel more complicated than they need to be. Review collected by and hosted on G2.com.

Asana is solving problems around project visibility, task coordination, and communication across teams. It helps keep work organized in one place, clarifies ownership and deadlines, and makes it easier to track progress without relying on constant meetings or follow-ups. This benefits us by improving collaboration, reducing confusion, increasing accountability, and helping projects move faster and more efficiently. Review collected by and hosted on G2.com.

For me? No. For the future? Keeping their word and not treating users like dirt. But, again, it's their loss ultimately. I'm happy with Obsidian. If they are happy with $0 from me, then fine. Review collected by and hosted on G2.com.

It solves the problem of having data all over the place (as much as any tool can). You can put almost any data into Notion. Whether you want to is up to you, but even when you put data in other applications, there's a huge range of embeddable options so you can probably display it in Notion. It's my goto store for data. From complicated projects to simple note taking. No more hundreds of text editor/notepad files left open with forgotten but important notes. Review collected by and hosted on G2.com.

At least at my company, it's a challenge to get between project documents. I would like to be able to view all the projects even if I can't open them all. Basically I just have to go to the home page to access any of the projects I've accessed recently, but if there's a project I'm added to, I have to ask for the link rather than go through a tree of projects and access it that way. Review collected by and hosted on G2.com.

Smartsheet helps our company stay on the same page when it comes to projects by making all the notes from meetings visible and accessible to project associates. And it makes it easy for associates to follow up and provide more information regarding specific project issues. Our project managers find this to be very helpful for aligning the team members Review collected by and hosted on G2.com.

1. The "Data Debt" Barrier Agentforce is only as smart as the data it can "read." If your Salesforce org has years of technical debt—duplicate records, stale knowledge articles, or poorly mapped fields—the AI will struggle. The Problem: It doesn't "clean" your data for you. If your Content Version files (Knowledge Articles) haven't been updated since 2021, the AI agent will confidently give customers outdated information. The Fix: This often forces teams into a massive "data cleanup" project before they can even launch a single AI agent.

2. Pricing & "Flex Credit" Unpredictability Salesforce has shifted toward a consumption-based model (Flex Credits), which can be a double-edged sword. The Dislike: It’s harder to budget for than traditional seat licenses. If an AI agent gets stuck in a loop or handles an unexpected surge in holiday traffic, your "digital wallet" of credits can drain faster than anticipated. Architectural Guardrail: You have to be very strict with Guardrails in the Agent Builder (like limiting the number of turns per session) just to keep costs predictable.

3. "Reasoning Log" Fatigue Testing an autonomous agent is much harder than testing a scripted chatbot. The Struggle: You have to spend hours in the Reasoning Log to understand why an agent chose a specific "Topic" or "Action." The Nuance: Sometimes the agent "freezes" if two Topics have overlapping keywords. Fine-tuning these instructions to prevent "decision paralysis" in the AI can feel like a never-ending game of whack-a-mole for developers. Review collected by and hosted on G2.com.

1. Solving "Bot Dead-Ends" (From Scripted to Autonomous)

The Problem: Traditional chatbots rely on rigid decision trees. If a customer deviates slightly from the script, the bot fails, leading to frustrated customers and forced human hand-offs.

The Benefit: Agentforce uses a Reasoning Engine. Instead of following a path, it looks at the "Tools" (Apex, Flows, or Prompt Templates) you've given it and decides the best way to solve a unique problem. For you as a developer, this means less time building 500-step decision trees and more time building reusable "Actions."

2. Solving "Context Blindness" (The Data Silo Problem)

The Problem: Service agents often have to jump between 5 tabs to see a customer’s order history, loyalty status, and recent website clicks.

The Benefit: By integrating with Data Cloud, Agentforce grounds its AI in real-time metadata. It solves the problem of "hallucination" by ensuring the AI only talks about facts it finds in your Salesforce org. This benefits you by providing a "Single Source of Truth" that the AI can actually understand and act upon without custom integration glue code. Review collected by and hosted on G2.com.

What I dislike about ClickUp is that it can sometimes feel slow, especially when we’re working on larger projects with lots of tasks and subtasks. On top of that, because there are so many features and customization options, our team needed some time to get comfortable with the platform, figure out what to use, and start working with it efficiently. Review collected by and hosted on G2.com.

ClickUP helps us keep all our projects, tasks, deadlines, and team discussions in one place, so we don’t have to constantly switch between multiple tools. As a result, we have better visibility across the team, fewer missed tasks, and a much easier time tracking project progress while staying on top of deadlines. Review collected by and hosted on G2.com.

One downside of Zendesk for Customer Service is that some of the more advanced customization and reporting features can feel overly complex, or they may require extra setup time before you can fully optimize them. Some workflows can also end up relying heavily on third-party integrations, which may occasionally lead to inconsistencies between systems. On top of that, the interface can start to feel overwhelming when you’re managing a large volume of tickets or trying to work across multiple dashboards at the same time. Review collected by and hosted on G2.com.

Zendesk for Customer Service helps address the challenge of handling high volumes of customer inquiries across multiple channels in a centralized, organized way. It improves ticket tracking, team collaboration, and response efficiency through automation, macros, and workflow management tools. For me, this means less manual work, more consistent responses, and a team that can deliver faster, more reliable support experiences for players and customers. Review collected by and hosted on G2.com.

One thing that could be improved in Zoho Desk is the initial setup and configuration process. Some options can feel a bit overwhelming at first, especially for new users who are still learning how to organize departments, workflows, and automations. However, after the setup is done, the platform becomes much easier to use. Review collected by and hosted on G2.com.

Zoho Desk helps us centralize customer support requests in one place, instead of managing conversations across different channels without a clear structure. It makes it easier to track tickets, assign responsibilities, follow the status of each case, and avoid losing important customer information. This benefits us by improving organization, response time, and visibility over the support process. Review collected by and hosted on G2.com.

LogRocket is easy to navigate, but sessions could be surfaced with a simpler configuration. Id also like more customization around search keywords, ser identification, bugs, insights, user data tracking and error bug fillters, so its easier to slice the data use it as a funnel and isolate specific sessions. Review collected by and hosted on G2.com.

Using LogRocket gives us essential context because someone actually recreated the issue I described. It happend exactly as I reported, so there’s no guesswork involved. That makes the problem much easier to understand and reproduce. Review collected by and hosted on G2.com.

Atera is easy to use and offers good value, but some advanced features feel less mature than competing RMM platforms. Reporting and automation can be somewhat limited, and the alerting system can occasionally generate noise that requires manual review. The PSA and ticketing features are functional but may lack the depth needed for more complex MSP workflows. Review collected by and hosted on G2.com.

Atera helps us manage and support devices from a single platform, reducing the time spent switching between different tools. Its remote access, monitoring, patch management, and ticketing features allow us to resolve issues faster, improve device uptime, and proactively identify problems before they affect users. This has increased efficiency within the IT team and helped provide a better support experience for end users. Review collected by and hosted on G2.com.

One limitation I noticed is that performance can slow down slightly when bases become very large and heavily connected with automations and linked records.

I also felt that advanced permissions, reporting, and analytics capabilities could be more flexible for complex operational workflows involving multiple teams and restricted-access data.

Although the interface is user-friendly, designing larger workflows properly still requires planning; otherwise bases can become difficult to manage over time. Review collected by and hosted on G2.com.

Before using Airtable, engineering coordination activities, project tracking, and documentation follow-ups were spread across spreadsheets, emails, and separate trackers, which made status visibility and ownership tracking difficult.

For example, while managing review activities, BOM updates, and multi-stage project coordination tasks, teams often depended on manual follow-up communication to understand pending actions and latest updates.

Airtable solved this by centralizing related project information into one connected workflow with linked records, dashboards, reminders, and customized views. Instead of manually combining information from multiple trackers, teams could directly view project status, ownership, pending approvals, and documentation progress in real time.

This reduced duplicate tracking effort, improved coordination visibility, and simplified follow-up management across ongoing engineering activities.

From an ROI perspective, it reduced time spent maintaining separate trackers and improved workflow efficiency by automating repetitive coordination and reporting activities. Review collected by and hosted on G2.com.

Reporting is useful though few dashboards felt limited unless you spend time customizing them properly. Also if your team grows quickly managing notifications can become no IC unless you find tune everything early on. Review collected by and hosted on G2.com.

Now the team has a clearer system for ownership and follow ups. Customers get faster replies, internal communication is cleaner, and it's easier to spot recurring issues instead of reacting to everything manually each day. Freshdesk helped us bring structure to customer support without making the process feels robotic. Before using it, requests came from email, chat and social platforms separately, which led to delayed responses andd duplicate work. Review collected by and hosted on G2.com.

It would be helpful to have more integration options with product management tools so that time entries could be connected directly to feature tickets or backlog items. Review collected by and hosted on G2.com.

actiTIME gives us a reliable way to track effort across the product development lifecycle. It helps identify where bottlenecks occur, whether estimates are realistic, and how workload is distributed across the team. This leads to better planning, more predictable delivery, and clearer communication with leadership about timelines and capacity. Review collected by and hosted on G2.com.

I just wish more marketers knew about this tool, since it’s still not as widely recognized as it deserves to be. Review collected by and hosted on G2.com.

Before using Morningmate, our marketing projects often suffered from scattered communication and missed deadlines across different tools. Morningmate centralized all project management tasks, which cut down planning time and reduced confusion between teams. Real-time KPI tracking helped us identify underperforming campaigns quickly and optimize budgets more effectively. Collaboration with external partners also became smoother, since everyone could work in the same workspace without constant email back-and-forth. Overall, it solved the problem of inefficiency and gave us clearer visibility into campaign performance. Review collected by and hosted on G2.com.

There's nothing I dislike, but it would be nice if they had a full general ledger accounting system to handle accounts payable, etc. Review collected by and hosted on G2.com.

Ravetree helps us map out projects, set project budgets, allocate people to those projects, log time and expenses, and create invoices. Pretty much all of the day to day stuff at our firm. Review collected by and hosted on G2.com.

In reality, the problem for me is the mobile functionality when the signal strength is low. The offline functionality also lacks strength in that I continue to have a notebook to record the updates when I am offline. Review collected by and hosted on G2.com.

I've reduced missed appointments & last-minute curveballs by utilizing Bordio as the Field Operations Manager. This allows the crew to see the priorities more clearly, me to recognize overloading sooner, & our daily route to look less reactive. Review collected by and hosted on G2.com.

No regrets or faults to report for the time I have used Conceptboard. It has been an awesome experience. Review collected by and hosted on G2.com.

For all project management needs and visual collaboration, Conceptboard has amazing features and we have used it successfully. Review collected by and hosted on G2.com.

If I had to pick something, it would be that there are still areas where deeper customization (especially around branding, layouts, or UI tweaks) could go further.

That said — and this is important — this is actually one of the reasons I’m bullish on the product.

Unlike most tools where limitations feel “baked in,” Agency Handy is clearly being actively developed, and many of the things you might initially want are either already being improved or on the roadmap.

So rather than being a frustration, it feels more like:

👉 “This is already great — and it’s only getting better.” Review collected by and hosted on G2.com.

Before Agency Handy, our workflow was fragmented across multiple tools:

• CRM in one place

• Proposals somewhere else

• Invoicing and payments separate

• Tasks and delivery tracked manually or in another system

• Client communication scattered across email

It was inefficient, messy, and things slipped through the cracks.

Agency Handy has completely centralised our operations:

• Everything now lives in one system

• Client journeys are structured from start → delivery → payment

• Internal workflows are clearer and easier to manage

• Clients have a single place to log in, view progress, and interact

The impact has been huge:

• Less admin time

• Faster onboarding

• More professional client experience

• Fewer mistakes or missed steps

• Better scalability as we grow

It’s effectively become our agency operating system, not just another tool. Review collected by and hosted on G2.com.