Issue Tracking Software

I think the licensing cost of having ServiceNow is increasing by each passing day which if clubbed with good deals can be fixed.

The support system from ServiceNow only takes care of the OOB functionalities and very little or no support to customizations.

Which if improved can take ServiceNow experience of customers to another level. Review collected by and hosted on G2.com.

To take care of day to day experiences like raising an Incident if you are facing an issue f.ex. internet not working can be reported through incident and which team is working on it to fix it, if we want to put any additional comments can be taken care of in the same incident form.

similarly to raise a new request for something like ordering a new laptop we can go to service catalog and raise a new request.

There are so many other modules like Problem, Change, knowledge which similarly eases the day to day works of different teams by streamlining the processes. Review collected by and hosted on G2.com.

What I dislike most about the monday AI Work Platform is that its AI features are closely tied to the higher-tier pricing plans, which makes it costly for smaller teams or individual users to access the platform’s full potential. Also, when boards become heavily populated with complex automations and large volumes of data, the interface can sometimes lag or feel overly cluttered. That means it takes extra effort to keep the workspace organized, clean, and running smoothly. Review collected by and hosted on G2.com.

The monday AI Work Platform solves the hassle of scattered communication, manual admin, and messy project data by bringing everything directly into my workspace. Instead of spending hours digging through long comment threads, manually writing status updates, or bouncing between separate AI tools just to process project information, the built-in AI takes care of it for me right on my boards. It saves me a ton of time on repetitive tasks, keeps my team’s context in one place, and helps me focus on doing the actual work rather than constantly managing it. Review collected by and hosted on G2.com.

Pricing increases very rapidly if you upgrade the tier of the product or use any advances feature like upgrading to advanced, premium or enterprise or by increasing the number of people. Lots of customization are available which sometimes creates chaos or become difficult to manage. It's little bit difficult to understand for beginner from non-technical background. Review collected by and hosted on G2.com.

Jira always helped in planning agile tasks, bug tracking and creating story. It is very useful in tracking bugs and incidents and creating story else you will forget lots of things. Using this feature we plan our stories and bugs as per the bandwidth in the respective sprints. Review collected by and hosted on G2.com.

The usage limits hinder me a bit - the last few months have been rough, but I also understand that you can't house everyone's data for free without constraint. Review collected by and hosted on G2.com.

It's solving the lack of visibility that most solo preneurs have between the activities that move the needle, the filler activities, and all of the other things in between. I see what I'm working on and how I'm spending my time, which allows me to know when I've got too much on my plate, when I can add more, and when I'm wasting my time rather than making progress. Review collected by and hosted on G2.com.

We moved to an Enterprise plan a couple of years ago and not long after, they added another Enterprise plan and some of the items we'd joined for moved up into that higher bracket. I wish there was more availability in our legacy Enterprise plan for some security settings and app settings.

Aside from that, I LOVE everything about Asana. Review collected by and hosted on G2.com.

Asana has made it simple and easy for us to be on the same page and move our work and organization forward. I've been in a lot of project management tools over my working career and hands down, Asana has been the best to work with. I've used it in almost every use case imaginable and it's always more than met our needs. The Asana team is also committed to continuously making the tool better and better and listen to their community of users as they implement new solutions and enhancements. Review collected by and hosted on G2.com.

We use Asana for everything from planning our annual 5K to planning out our IT infrastructure projects. Our marketing plans are moving forward as a result of all our projects and nested portfolios. We even plan our meeting agendas in Asana. Maintenance, HR, and Volunteer Services are all now onboarded into Asana as well, enabling automation and less manual work for those teams.

Our donation revenue has grown increasingly over the last few years and Asana has played a big role in that through powering our productivity.

The integration with Zapier enables us to create even more complex workflows across our tech stack while still enabling our staff to remain in one platform. Review collected by and hosted on G2.com.

There is nothing as such that I dislike about Notion. Review collected by and hosted on G2.com.

I have benefitted majorly with my planning, scheduling and checklisting.

I have used it majorly for my academics - courses, assignments, deadlines, project timelines. I have used it for four years so far and will continue using it as long as I can. Review collected by and hosted on G2.com.

Smartsheet offers strong process management capabilities, but it lacks some features that users of Excel and Microsoft Project may consider standard. Common requirements often require workarounds, add-ons, or third-party solutions. Reporting can be more complex than expected, and product enhancements do not always keep pace with customer requests. Some highly requested features have remained outstanding for years. Review collected by and hosted on G2.com.

Beyond project management, Smartsheet has enabled us to automate workflows, standardize processes, and make data more accessible across teams. Having real-time information available in one place reduces the need for manual updates and status meetings, allowing teams to focus more on execution and less on administration. Review collected by and hosted on G2.com.

The biggest challenge I see with Agentforce Service is that getting the full value from the platform can require significant architecture, configuration, and data maturity. Agent performance is heavily dependent on having clean, well-governed CRM data, strong knowledge content, clearly defined processes, and well-designed guardrails. Review collected by and hosted on G2.com.

The biggest benefit for me is productivity and scalability. Service teams can spend less time on repetitive tasks and more time on high-value customer interactions, while customers get faster, more consistent, and more personalized support. From an architecture perspective, I also value having AI, CRM data, automation, and human engagement working together within the same service ecosystem. Review collected by and hosted on G2.com.

It is clear that implementing both the customer-facing AI agents and the agent-assist capabilities requires time and effort. Building effective prompts, defining the right parameters, and fine-tuning the experience are essential steps to achieve the desired results. However, the investment is well worth it, as these tools can significantly improve efficiency, enhance the customer experience, and deliver long-term value to the business. Review collected by and hosted on G2.com.

We had multiple tools in the different channels available, making customer service difficult in addition to having information silos. Zendesk allowed us to have an omnichannel tool, having a better experience for our users and agents to solve our clients. In addition to breaking down information silos to have reliable real-time data. Review collected by and hosted on G2.com.

While Zoho Desk is a powerful platform, the interface can sometimes feel overly spacious, which leads to extra scrolling and additional clicks just to move through ticket details and workflows. A more compact, streamlined layout—especially when viewing dense information such as client histories and support tickets—would make day-to-day work smoother and noticeably improve efficiency and workflow speed. Review collected by and hosted on G2.com.

oho Desk helps us tackle a major operational challenge in our Return Merchandise Authorization (RMA) process by centralizing and organizing what would otherwise be fragmented communications. Customers often send multiple separate emails about a single return or repair request, and that can quickly scatter the context and cause important details to get missed.

By leveraging ZIA (Zoho's AI assistant), the platform automatically summarizes lengthy, multi-email threads and turns incoming requests into clear, actionable records.

This improves our workflow in a few important ways. It saves time because the instant AI summaries remove the need to manually read through long email histories just to get up to speed. It also improves organization by consolidating all customer communications for an RMA item into one structured ticket, which helps ensure full visibility across the team. Finally, it speeds up resolution since service technicians and support staff can quickly understand the issue, respond sooner, and handle client returns more smoothly. Review collected by and hosted on G2.com.

I miss the feature that let me track only the users who are encountering an issue. Without it, we’re constantly struggling with our session recording quota. For a high-traffic web application, this can get expensive. Review collected by and hosted on G2.com.

We use it to identify issues that occur when a user is in a particular state. If I had to dig through all the logs across different microservices, it would take a lot more time. Sometimes the problem also comes down to a specific browser and operating system combination, especially when it’s paired with a certain screen resolution. Review collected by and hosted on G2.com.

While there are some hiccups with Splashtop, I have a backup solution just in case, but the Splashtop integration works 95% of the time. It's still annoying when it drops, even though the workstation says it's online. We tried Copilot licensing through Atera early upon release, but it didn't function as we expected. We got up with support, who fixed the issue, but we haven't really dove in with regards to using AI with Atera because of the experience we had. Review collected by and hosted on G2.com.

Adelin is currently working with us on a weekly to bi-weekly schedule to help us refine our Atera experience and tailor it to exactly what we need. Concerning performance, I'd say it rivals the majority of RMMs out there, but being a lot smaller than some of the big RMMs, not as many resources can be put toward roadmaps, but every suggestion we give, I feel is taken to heart and pushed up the chain to the developers to see if there's an option for implementation. At one point, we were considering moving away from Atera and to Kaseya Ops, but since diving into our own "flavor" of Atera, we are slowly molding it to be exactly what we need it to be and it's nice knowing that support is behind us 100%! Review collected by and hosted on G2.com.

The process is entirely manual. There is no AI integration to automatically correct spacing, spelling, or grammar, or provide tone suggestions while writing. Review collected by and hosted on G2.com.

Team Spaces improve collaboration by giving each team a dedicated workspace where emails are organised and assigned to the right people, reducing confusion and improving accountability. Review collected by and hosted on G2.com.

Some parts of the interface could be more user-friendly, especially for new users. That said, overall the product is reliable, and it becomes easy to adopt once the team starts using it consistently. Review collected by and hosted on G2.com.

actiTIME helps us accurately track the time we spend on projects and campaigns, which improves planning and gives us a clearer view of the real effort behind our product marketing activities. It also provides leadership with better visibility into resource allocation, and it helps teams stay accountable without adding unnecessary complexity. Review collected by and hosted on G2.com.

I just wish more marketers knew about this tool, since it’s still not as widely recognized as it deserves to be. Review collected by and hosted on G2.com.

Before using Morningmate, our marketing projects often suffered from scattered communication and missed deadlines across different tools. Morningmate centralized all project management tasks, which cut down planning time and reduced confusion between teams. Real-time KPI tracking helped us identify underperforming campaigns quickly and optimize budgets more effectively. Collaboration with external partners also became smoother, since everyone could work in the same workspace without constant email back-and-forth. Overall, it solved the problem of inefficiency and gave us clearer visibility into campaign performance. Review collected by and hosted on G2.com.

There's nothing I dislike, but it would be nice if they had a full general ledger accounting system to handle accounts payable, etc. Review collected by and hosted on G2.com.

Ravetree helps us map out projects, set project budgets, allocate people to those projects, log time and expenses, and create invoices. Pretty much all of the day to day stuff at our firm. Review collected by and hosted on G2.com.

My wish: To be able to share boards in dedicated instances. Unfortunately, in May 2026, Conceptboard changed the "sections" in such a way that I lost many hours of work; and objects were automatically defined as "sections" where it makes no sense. Incomprehensible. Review collected by and hosted on G2.com.

Conceptboard enables visual collaboration in real-time and meets the requirements of the GDPR. We use Conceptboard for live online training and virtual or hybrid workshops, as well as for the co-creative development of concepts. Review collected by and hosted on G2.com.

In reality, the problem for me is the mobile functionality when the signal strength is low. The offline functionality also lacks strength in that I continue to have a notebook to record the updates when I am offline. Review collected by and hosted on G2.com.

I've reduced missed appointments & last-minute curveballs by utilizing Bordio as the Field Operations Manager. This allows the crew to see the priorities more clearly, me to recognize overloading sooner, & our daily route to look less reactive. Review collected by and hosted on G2.com.

If I had to pick something, it would be that there are still areas where deeper customization (especially around branding, layouts, or UI tweaks) could go further.

That said — and this is important — this is actually one of the reasons I’m bullish on the product.

Unlike most tools where limitations feel “baked in,” Agency Handy is clearly being actively developed, and many of the things you might initially want are either already being improved or on the roadmap.

So rather than being a frustration, it feels more like:

👉 “This is already great — and it’s only getting better.” Review collected by and hosted on G2.com.

Before Agency Handy, our workflow was fragmented across multiple tools:

• CRM in one place

• Proposals somewhere else

• Invoicing and payments separate

• Tasks and delivery tracked manually or in another system

• Client communication scattered across email

It was inefficient, messy, and things slipped through the cracks.

Agency Handy has completely centralised our operations:

• Everything now lives in one system

• Client journeys are structured from start → delivery → payment

• Internal workflows are clearer and easier to manage

• Clients have a single place to log in, view progress, and interact

The impact has been huge:

• Less admin time

• Faster onboarding

• More professional client experience

• Fewer mistakes or missed steps

• Better scalability as we grow

It’s effectively become our agency operating system, not just another tool. Review collected by and hosted on G2.com.

"One challenge I experience with Freshworks is that it occasionally displays error messages such as 'You're doing too much' or experiences loading delays, especially when handling multiple tasks. This can temporarily slow down workflow and require refreshing or retrying actions. However, overall, the platform remains easy to navigate and effective for managing tickets and customer interactions. Review collected by and hosted on G2.com.

Freshdesk helps streamline customer support by centralizing tickets, customer information, and communication in one platform. It allows me to efficiently create, track, and manage cases while on a call, ensuring concerns are routed to the correct department and followed up appropriately. This improves productivity, reduces handling time, and enables me to provide guests with accurate updates and resolutions during the same interaction, resulting in a better overall customer experience. Review collected by and hosted on G2.com.