Issue Tracking Software

The downside is that work management requires a minimum of three paid users, and if you want the security features you have to be on the Enterprise plan with five users. This is unfortunate for small teams, since they don’t need five seats. It would be great if monday offered a small business plan. I do freelance work on the side and would love to utilize monday, but as a team of one, paying for three seats per product just isn’t reasonable. Review collected by and hosted on G2.com.

Monday work management makes project management more organized and easier to track, and it also helps me find the current version of documents quickly. Using a OneDrive or folder-based system can get very messy and can lead to several hours of wasted time over the course of a year. Since switching to Monday, I no longer have to search through folders and dates just to find the most accurate resource. Monday’s version history helps me stay organized and makes it easier to locate the resources I need efficiently. Review collected by and hosted on G2.com.

I use another more robust software called Boardmix for mind maps and white boards. I do not feel like ClickUp does these features at the levels I need for our business of designing highly automated business processes. Review collected by and hosted on G2.com.

I'm ADD and have one of the most complex business models by necessity.

ClickUp does the whole "second brain" thing better than Notion (Houses all key data and resources), AND has an outrageously cutting edge project management suite of tools from time tracking, to custom dashboards, Gantt charts.

So it helps me lead a team of remote workers and stay in control of all that our business throws at us and makes sure my team can handle all the tasks involved in what we do. Review collected by and hosted on G2.com.

Since tasks are the only type of true database item, it can become difficult to implement when you need to store information like contacts or checklists. Customer support is also a bit slow and convoluted compared to other tools I have used. Review collected by and hosted on G2.com.

Asana solves my need to be in multiple places at once. I can drill into the details of work as well as see work globally. Review collected by and hosted on G2.com.

its interface can feel complex for new QA team members , setting up advanced workflow or automated transitions required admin access and may take extra time, some reporting features require plugins or customizations. Review collected by and hosted on G2.com.

It centralizes QA work, reducing the reliance or emails and scattered spreadsheets, it improves collaboration between QA, Development and product teams, ensures that bugs are properly tracked, and provides a structured history for audits and release verification, Jira is a highly effective project and issues tracking tools for QA teams, it enhances transparency , accountability and efficiency in managing testing workflows, ensuring that product quality is maintained throughout the development lifecycles. Review collected by and hosted on G2.com.

User experience, especially for end user service photo can feel heavy and unintuitive if not carefully designs over configuration and complexity is extremely powerful, but that comes at the cost of steep learning curve risk of over customization and long-term technical debt Review collected by and hosted on G2.com.

We have a user base of more than 20000 users for ServiceNow - Incident MAnagement.

It works greatfor user sitting in a different location to submit a ticket to the corporate. Review collected by and hosted on G2.com.

I can not think of anything I dislike about Notion. The only complaint I would have is that using that slash command to quickly pick an option for the note does not work on my mobile device. It's such a quick, convenient thing to use. I wish it worked on my phone. Review collected by and hosted on G2.com.

A problem notion solves for me is my desire for complex organized note-taking. I have a lot of ideas, a lot of equipment, a lot of projects, a lot of things that I just want to jot down and have very meticulously organized through various lists and toggle headings. Notion allows me to do pretty much anything I wanted, whether it's a database, a log or even a simple note. It's really changed the way I store my information, personal or farm related. Review collected by and hosted on G2.com.

One thing I notice is that Smartsheet works best on a bigger screen. On smaller screens, I prefer to note things down and update later from my laptop. Also, when I add many tasks in a day, I sometimes forget to set the right status and have to correct it later. Review collected by and hosted on G2.com.

Earlier, I used to handle clinic tasks and content work in a very loose way. Some days I focused only on patients and forgot content deadlines, and some days it was the opposite. There was no clear picture of what was pending and what I had already finished.

With Smartsheet, I now keep a simple running list of my work. When I complete something, I mark it and move on to the next task. This helps me stay consistent instead of working in bursts and then catching up later. Over time, this has made my work feel more controlled and less rushed, especially on busy clinic days. I also don’t miss small things like printing diet charts or follow-up calls because they are already listed there. Review collected by and hosted on G2.com.

The Catch:

The “Salesforce Tax”: It’s expensive, and nearly every “cool” AI feature comes as a pricey add-on that can quickly inflate your monthly bill.

Complexity: This isn’t “plug-and-play.” In practice, you’ll usually need a dedicated admin or a consultant to keep everything running smoothly.

Bloat: The interface is undeniably powerful, but it’s also heavy. It can feel “click-heavy,” and it may run slowly on older hardware.

The Bottom Line: It’s a great fit for large companies that need to scale complex support operations, but for smaller or simpler teams it can easily become “expensive overkill.” Review collected by and hosted on G2.com.

Salesforce Service Cloud eases the headache of fragmented customer data and manual, slow-moving support workflows by bringing every communication channel together into a single “source of truth.” This gives you a true 360-degree view of your customers, so your team can deliver personalized help right away instead of losing time digging through old emails or jumping between disconnected systems. With AI-driven automation and self-service portals, the platform reduces repetitive “busy work” and automatically routes more complex cases to the right experts. In the end, it helps shift your support team from a reactive function to a faster, more efficient operation—leading to quicker resolutions, lower overhead costs, and stronger customer loyalty. Review collected by and hosted on G2.com.

The app management tool is great, but it would be even better with more transparency during the install process. A progress bar and ETA for each app would help us manage our time better. Also, since many updates require a restart, having the ability to automatically schedule a reboot for right after the install finishes would be a huge lifesaver for our workflow. Review collected by and hosted on G2.com.

Managing hardware and app issues is much faster now that everything is under one roof. We can check disk space, memory, and IP info at a glance, which saves a ton of time. The remote desktop integrations (AnyDesk/Splashtop) are rock solid, and being able to store login info for dedicated machines makes supporting our power users a breeze. Review collected by and hosted on G2.com.

What I dislike about LogRocket is that it can sometimes be heavy and noisy, especially in complex apps:

Session replays can be slow to load or laggy at times

High data volume makes it harder to find the exact session you need without very specific filters

It can capture a lot of noise, so meaningful signals (the real bug trigger) aren’t always obvious

There’s some setup/maintenance overhead to get masking, sampling, and performance tuned correctly

Cost can scale up quickly as session volume grows

It’s powerful, but it needs careful configuration to avoid performance impact and to keep the signal-to-noise ratio high. Review collected by and hosted on G2.com.

LogRocket addresses the problem of limited visibility into real user issues in production. Rather than relying only on logs, screenshots, or vague bug reports, it provides a full replay of what the user actually experienced.

For me, this is valuable because it makes hard-to-reproduce bugs much easier to understand. It shows the exact user actions that led to the issue, and it brings frontend errors, network failures, and UI state together in one place. It also reduces the back-and-forth with product or support teams to clarify reproduction steps, which speeds up root cause analysis and helps validate fixes more quickly.

Overall, it helps me move faster from bug report to root cause to fix, especially for flaky, environment-specific, or user-behavior-driven issues. Review collected by and hosted on G2.com.

One thing I noticed is that some options are placed under different tabs, so in the beginning I had to explore a bit to understand where everything is. Also, when multiple updates happen on the same ticket, email alerts can come one after another. It’s manageable, but adjusting notification settings properly takes a little time. Review collected by and hosted on G2.com.

Zoho Desk helps me keep different queries organized instead of relying on calls or scattered messages. Earlier, I had to check different places to recall past discussions. With tickets, everything stays recorded in one system, which makes follow-ups easier to manage.

It also helps me track ongoing requests without missing anything. I can review past conversations when needed and stay more consistent in handling routine queries. Overall, it brings more structure to daily communication and reduces confusion when multiple discussions are happening at the same time. Review collected by and hosted on G2.com.

While Zendesk is powerful, the pricing can become expensive as your team grows or when adding advanced features. Some useful capabilities are locked behind higher-tier plans, which can make scaling costly. The initial setup and customization can also feel complex, especially for smaller teams without a dedicated admin. Additionally, the reporting configuration sometimes requires extra effort to get very specific insights without using add-ons. Review collected by and hosted on G2.com.

Zendesk helps centralize and streamline customer support by bringing all communication channels—email, chat, and web forms—into a single ticketing system. This eliminates scattered conversations and improves visibility across the team. It also solves response time issues through automation, triggers, and SLAs, ensuring that tickets are routed and prioritized correctly. As a result, we benefit from faster resolution times, improved customer satisfaction, better workload management, and data-driven insights through reporting and analytics. Overall, it creates a more structured, scalable, and efficient support process. Review collected by and hosted on G2.com.

If there is a formal update to our main housing system and I forget to duplicate this update within Airtable, inconsistencies show up and information may be out of date. I'm aware I am only using the software at approximately 70% capacity, I could further automate functionality and develop more structured relationships between tables, but this would take hours of focused work. Review collected by and hosted on G2.com.

Generally there are numerous minor issues that did not justify an immediate formal ticket creation within the institutional system such as, minor complaints, pending furniture requests, etc.; all of these types of items have a designated place within Airtable. The primary benefit of implementing Airtable was clarity, I login, select program and status and it's there. In our team meetings, we spend less time attempting to recall what occurred and more time discussing what to do. Review collected by and hosted on G2.com.

The reporting dashboard feels clunky when I need custom security metrics. Pulling SLA breach data requires extra filters and exports, and that slows down my weekly compliance reporting by about an hour. The UI also feels overwhelming when I’m trying to do quick mobile checks during standups, and non-technical stakeholders tend to get lost when navigating the queues. A simpler drag-and-drop report builder, or a much better mobile view, would go a long way toward fixing this. Review collected by and hosted on G2.com.

We used to struggle with scattered email threads and spreadsheets to track SOC incidents and compliance audits, which led to slower responses and missed SLAs. Since moving to Jira Service Management, we’ve been able to automate ticket routing and set up SLA alerts, and the impact has been clear: about 30% faster resolution times and fewer escalations to execs. It’s also made audit prep much smoother—what used to take days can now be done in hours. Review collected by and hosted on G2.com.

Nothing major. We might be missing some features (mainly email notifications when something is tagged), but those are part of a higher-tier plan, and we understand that. Review collected by and hosted on G2.com.

Our company spent a long time searching for a helpdesk solution that would meet our specific needs. For over 10 years, we relied on a tool with a Gmail-style interface. However, we gradually realized the need for a solution that would better align with our current workflow and the demands for automation, transparency, and efficient communication management in 2026. We were looking for a system that would adapt to us—not the other way around. We also highly valued the option to switch the interface to Czech, which made the adaptation process much easier for the entire team. The implementation was seamless. Minor third-party assistance was only necessary to address our highly specific requirements, not due to any limitations of the system itself. Today, thanks to Freshdesk, we have better-defined processes, a higher level of automation, and greater visibility across all communications. Overall, we are very satisfied with the solution. Review collected by and hosted on G2.com.

This is a powerful product, and that means complexity. Anyone who tells you that "powerful" and "complex" don't walk hand-in-hand is trying to sell you something that likely won't meet your needs. With that in mind, the power of this platform will give you an indication of just how much you're going to need to understand to make it work properly.

If you don't take the time to fully understand and set the product up properly, and this will require quite a bit of that time, you're going to dislike the result. The faster you get into it and "just start using it," the faster you're going to make a mess that will take several times as long as it should to sort out and correct.

Paid onboarding/setup services are available. If you don't have a lot of tolerance for reading documentation, watching technical videos, or you don't have a truly firm grasp of your organization's workflows (to include finance, if you'll be billing with this product), then you'll definitely want to task someone else with doing this for you, and Kaseya offer services with a price tag commensurate with the amount of work you don't want to do. Review collected by and hosted on G2.com.

Autotask manages the records of every system we touch, for any reason, along with billing and internal time tracking. It gives incredible flexibility, and provides scripted automations to which you can add to assist with your own workflows. Review collected by and hosted on G2.com.

It would be helpful to have more integration options with product management tools so that time entries could be connected directly to feature tickets or backlog items. Review collected by and hosted on G2.com.

actiTIME gives us a reliable way to track effort across the product development lifecycle. It helps identify where bottlenecks occur, whether estimates are realistic, and how workload is distributed across the team. This leads to better planning, more predictable delivery, and clearer communication with leadership about timelines and capacity. Review collected by and hosted on G2.com.

I just wish more marketers knew about this tool, since it’s still not as widely recognized as it deserves to be. Review collected by and hosted on G2.com.

Before using Morningmate, our marketing projects often suffered from scattered communication and missed deadlines across different tools. Morningmate centralized all project management tasks, which cut down planning time and reduced confusion between teams. Real-time KPI tracking helped us identify underperforming campaigns quickly and optimize budgets more effectively. Collaboration with external partners also became smoother, since everyone could work in the same workspace without constant email back-and-forth. Overall, it solved the problem of inefficiency and gave us clearer visibility into campaign performance. Review collected by and hosted on G2.com.

I wish that Helpdesk 365 is able to automatically assign a ticket to our "teams ticket" without having to manually assign it to an agent/supervisor/admin from our team before it moves to "teams ticket". At the moment I can see all the unassigned tickets as I am admin, but Helpdesk 365 is being used by 3 different departments/teams from our organization. There are tickets that are for HR (my team) in the unassigned tickets column, which cannot be seen in the teams ticket column unless I assign the ticket directly to one of the members of the HR Team. It was a bit hard, because we didn't know why the requesters are receiving all notifications related to their ticket, because the default is all yes. It stressed us out for a bit, because all emails sent to HRHelp email creates a ticket ID when we were used to just emailing HR Help to converse with our team who shares this inbox. Review collected by and hosted on G2.com.

Helpdesk 365 helps us organize and prioritize tickets, making it easy to see outstanding issues and allocate them to the right team members, enhancing our support system. Review collected by and hosted on G2.com.

Some reports in the inventory area, especially those related to software, can still evolve. Expanding these analyses would provide a more complete set of information, facilitating the centralization of tools and improving IT asset control. Review collected by and hosted on G2.com.

Milvus has been fundamental for the continuous evolution of my support. Through dashboards, reports, and detailed monitoring of the services, I can identify patterns, map recurring failures, and act more strategically on the root cause of problems. This allows us to move from a merely reactive stance and work on neutralizing recurring incidents, increasing team efficiency, improving SLAs, and enhancing the quality of service provided to users. Review collected by and hosted on G2.com.