Communication Software

large operational spreadsheets can slow down when handling heavy data, advanced workflow automation sometimes requires third party integration also , offline capabilities are not as strong as traditional desktop based tools. Review collected by and hosted on G2.com.

it solves communication silos and scattered documentation issues, it centralizes infrastructure runbooks, deployment SOPs, audit records and incident reports in a secure environment, this improves collaboration between Dev, QA , security and operations teams. we have reduces incident responses time, improves documentation quality and enhances compliance readiness, it allows me to focus more on automation and infrastructure optimization instead of coordination gaps. it improves security and access control. with strong admin policies , 2FA enforcement and user management we maintain compliance standards easily. it helps me to focus more on automation, CI/CD optimization and infrastructure reliability . Review collected by and hosted on G2.com.

One thing I dislike about Microsoft Teams is that it can sometimes feel overwhelming, especially with too many channels, notifications, and overlapping conversations. Important messages can easily get buried if notifications aren’t managed carefully.

It can also be resource-intensive and occasionally slow, particularly on older devices. Additionally, the file organization structure—since it’s tied to SharePoint and OneDrive—can be confusing for users who aren’t familiar with how Microsoft’s ecosystem works. Review collected by and hosted on G2.com.

Microsoft Teams is solving the problem of fragmented workplace communication by bringing messaging, video meetings, file sharing, and collaboration into a single platform. Instead of switching between separate tools for email, chat, video calls, and document editing, everything is centralized in one workspace.

This benefits me by saving time, reducing miscommunication, and making collaboration more efficient. I can quickly move from a chat to a video call, co-edit documents in real time, and keep project-related conversations organized in dedicated channels. It also improves transparency within teams, since conversations and shared files are accessible in one place rather than scattered across different apps. Review collected by and hosted on G2.com.

One issue is feature overload. There’s meetings, chat, whiteboard, docs, clips, AI tools, phone, scheduler and more. While that’s impressive, it can make the interface feel crowded. For new users especially, it’s not immediately clear where to go for what.

Another drawback is that chat still doesn’t feel as fluid as dedicated tools like Slack. Threads can get messy, and long-term knowledge management inside chat isn’t great. It works, but it’s not the strongest part of the platform.

There’s also the pricing structure. Some of the more useful features, especially advanced AI capabilities, are locked behind higher-tier plans. For smaller teams, that can feel limiting.

And finally, performance can dip when running larger meetings alongside multiple integrations. It’s generally stable, but it does demand decent system resources.

So overall, it’s not about major flaws. It’s more about complexity and positioning. Zoom started as the best video tool in the room. As it expands into an all-in-one workplace platform, it’s still figuring out how to make everything feel equally polished. Review collected by and hosted on G2.com.

At its core, it cuts down fragmentation. Before, teams juggle a video app, a chat tool, a docs/collaboration tool, calendars, and task trackers. That’s context switching—mental friction, lost time, missed details. Zoom Workplace brings those into one ecosystem. That alone smooths communication and coordination.

It also tackles meeting inefficiency. With things like AI summaries, action item extraction, and searchable transcripts, you don’t have to capture every detail yourself or chase people afterward for what was decided. That means less time rehashing and more time acting.

Real-time collaboration is another area. Whiteboards, shared docs, and chat live together around the same session or workspace, so brainstorming feels continuous instead of disjointed across tools.

For teams spread across different locations or time zones, the persistent history in chats and meetings helps too. You don’t have to repeat context—newcomers can catch up quickly.

The benefit of all this is simpler workflows. Fewer apps to switch between, clearer handoffs between conversation and action, and less “where did we put that?” when you need past context. You save time, reduce friction, and keep everyone aligned without relying on seven different tools. Review collected by and hosted on G2.com.

I would like to kindly suggest an improvement regarding support response times. At times, operational contingencies may arise that require immediate action, and in those situations, a faster or more prioritized response would be extremely valuable.

Overall, this feedback is shared with the intention of contributing positively, as we genuinely enjoy using the product and see great potential in continuing to grow alongside your platform. Review collected by and hosted on G2.com.

I previously experienced an issue related to billing; however, it was ultimately due to an error on my end. That said, the situation did raise concern, as there was a risk of my phone number being suspended. Fortunately, the matter was resolved with the assistance of your support team.

I would like to mention that I was somewhat concerned about the initial response times when requesting support. I understand operational constraints may exist, and I hope these response times can continue to improve over time.

Overall, I appreciate the support provided and value the service. Thank you for your assistance and continued efforts. Review collected by and hosted on G2.com.

One downside of Webex Suite is that it can feel complex and overwhelming, especially for new users. The interface isn’t always as intuitive as some competitors. It can also be more expensive for smaller teams. Sometimes performance depends heavily on network quality, which may affect meeting experience. Review collected by and hosted on G2.com.

Webex Suite addresses the challenge of relying on multiple disconnected communication tools by bringing messaging, meetings, calling, and collaboration together in one platform. This reduces confusion and saves time, since everything is integrated within a single workspace. It also supports remote and hybrid work through features such as video conferencing, screen sharing, and AI-powered summaries that help keep everyone aligned. The strong security and compliance controls add reassurance by helping protect business data. Overall, it boosts productivity and makes team collaboration smoother and more efficient. Review collected by and hosted on G2.com.

Sometimes, when I'm on my VPN, it starts to act a little weird. I experience some latency and I have to restart the application and/or sometimes even my entire system. It doesn't happen everyday - but sometimes. I would like it to be more friendly when it comes to allowing the owner of the Zoom session to do more with the tool. Review collected by and hosted on G2.com.

Zoom is so easy to use across our organization and when we meet with clients. Other solutions don't allow what Zoom does. Other solutions don't give us the opportunities that Zoom gives us. Review collected by and hosted on G2.com.

The feature i hate about Microsoft Outlook is that at times the interface appears crowded with numerous panes and features appearing simultaneously. Search is sometimes inconsistent and with large mailboxes, there can be reduced performance. It is strong, however it might require time to adapt it to my workflow. Review collected by and hosted on G2.com.

Microsoft Outlook helps me with communication, schedules, contacts and task centralization software that helps to solve communication and scheduling difficulties. It reduces the chances of lost messages and meetings and increases teamwork by placing all things under a single roof. It is even easier to share files and coordinate work with the integration with Microsoft 365 Review collected by and hosted on G2.com.

The desktop app could also feel a bit heavy at time compared to lighter communication tools especially on older machines. And sometimes some advance to settings aren't very intuitive and require either documentation or support help. So I guess it could be more easy. Review collected by and hosted on G2.com.

Now everything is centralised which means fewer missed calls faster responses and clearer accountability. For managers, call logs and analytics make it easier to understand call volume and team performance which helps improve customer experience without micro managing. And before using it calls, messages, and customer followups were scattered across different tools. Review collected by and hosted on G2.com.

Biggest issue, and one that stops me using Superhuman for my business email account is that there is no preview panel for emails. I need to be able to use a keyboard down arrow to go down the list of new emails and read the email without having to go into it.

I receive a large number of monitoring emails and the simple action of having to enter the email and then exit is one step too many.

I've also found that Superhuman struggles with my business email account as I have over 100,000 historical emails. Review collected by and hosted on G2.com.

In my personal email accounts, I receive a large volume of marketing, promotional, and newsletter emails. They aren’t spam, but I do need a way to sort them into categories so I can quickly scan through them and then delete them manually. Review collected by and hosted on G2.com.

The interface doesn’t feel as modern as some competitors, and I often find myself thinking the overall layout looks a bit outdated compared with other tools. Review collected by and hosted on G2.com.

I always record my meetings and review sessions so I can rewatch them later and share them with anyone who couldn’t attend live. It helps my team avoid missing important details, and it also means we can reuse the same training materials for future sessions. Review collected by and hosted on G2.com.

Some advanced features like virtual backgrounds, breakout rooms, or in-depth collaboration tools aren’t as rich or easy to use as on other platforms. The user interface could be more intuitive — at times it feels a bit basic or confusing, especially when finding certain settings. While it’s usually stable, there are rare moments when video or audio can lag, especially on slower internet connections. It doesn’t integrate as smoothly with other productivity apps (like calendars or file sharing apps) as some other tools do. Review collected by and hosted on G2.com.

JioMeet solves time limit issues with its 24-hour free meetings, supports smooth video calls for up to 100 participants, and offers versatile device access and strong security features, saving time and ensuring safe communication. Review collected by and hosted on G2.com.

As Crexendo continues to grow, one area of opportunity is ensuring that internal processes and communication scale at the same pace as the business. With growth often comes evolving priorities, and improving cross-team alignment could further enhance efficiency and collaboration. Review collected by and hosted on G2.com.

Crexendo is solving the challenge of fragmented and outdated communication systems by providing unified, cloud-based UCaaS solutions. This helps businesses streamline communication, improve collaboration, and reduce infrastructure costs. For me, it’s beneficial because it allows me to be part of delivering meaningful, modern solutions that directly impact business efficiency and customer satisfaction. Review collected by and hosted on G2.com.

Since using the past one point five years, there is no issues now. But even though, there might be some modifications in the web applications, the UI as well as in the, something updated version of mobile application. Review collected by and hosted on G2.com.

I use TeleCMI for incoming call services, tagging customer calls with mobile numbers and recordings for follow-ups. The mobile app lets us record and monitor details without a desktop, benefiting both agents and admins. Review collected by and hosted on G2.com.

Having tested Aircall and Ringover, Allo truly ranks at the top of the list! While Aircall works really well but is super expensive, Ringover is just as expensive as Aircall but has terrible customer service and a platform that frankly leaves much to be desired, it's really a mess! In fact, in both cases, if you are a solo user, like me, these two platforms completely shut the door on you and do not allow you to use them. It's been 2 months now since Ringover promised me a quote to be able to purchase a new virtual number starting with 07. I'm still waiting... Review collected by and hosted on G2.com.

Allo is a solution tailored for freelance sales. The plan is suitable for a solopreneur and includes all the very expensive options offered by their competitors! Review collected by and hosted on G2.com.

There is not much to dislike about net2phone. Review collected by and hosted on G2.com.

It allows me to read my voicemails as they come in. That helps me multitask when I am unable to answer a call because it allows me to see who is calling and what they might need with the visual voicemail. It makes me more efficient at work. Review collected by and hosted on G2.com.

My only real dislikes with Office are in Word. I am still not a fan of the menu ribbon that was added a few years ago. Sometimes, it can be difficult to find the functionality that I'm searching for. Also, in Word, if you try to add images to documents, all sorts of crazy formatting errors can occur. I think that's something we've all learned to live with at this point. Review collected by and hosted on G2.com.

It's better than the free options out there! Review collected by and hosted on G2.com.

In Human Resources, a vast majority of my work takes place in Word docs or Excel sheets. I couldn't accomplish my tasks without Office! Review collected by and hosted on G2.com.

The only downside is that performance can drop slightly if too many people join the same space, especially if their hardware isn't great. Also, some customization features require extra time to configure properly. Still, once everything is set up, the overall experience is smooth and reliable. Review collected by and hosted on G2.com.

Gather helps solve the problem of remote team disengagement by providing a more dynamic and interactive environment than standard video conferencing tools. For us, it makes onboarding more personal, improves team communication, and allows quick informal check-ins without scheduling a full meeting. It also centralizes resources inside the virtual workspace, which makes collaboration more fluid. Review collected by and hosted on G2.com.

From my personal experience, its very luck based when calling customer support. You can get someone who will be able to help you, or you can get someone who needs more knowledge about the product, perhaps they are still learning about the product but say that you are still learning or send the call to someone more knowledgeable. Review collected by and hosted on G2.com.

It helps us by allowing the customer to get to the proper department faster so that we can give them the proper information faster. Review collected by and hosted on G2.com.

The video quality can dip a bit when someone joins from a very poor network. It’s still usable overall, but in those situations it isn’t always perfect. Review collected by and hosted on G2.com.

It helps bridge the communication gap between field and office teams. Updates come through faster and with less confusion, which has reduced rework and kept everyone more aligned. Review collected by and hosted on G2.com.

Although the platform covers its major parts, its mobile responsiveness has to be improved. Review collected by and hosted on G2.com.

As per myself dialaxy has helped me eliminate my traditional phone lines and the fact that i had to be dependable upon social media for communication. As a result i no longer have to waste my maximum time on call rather than to actually work. Review collected by and hosted on G2.com.