Communication Software

offline capabilities are limited so a stable internet connection is required for seamless work. but overall all the google environment is best, i use gmail daily for messaging, and google meet too, and my fav tool is google analytics as it helps me for automatic insights. Review collected by and hosted on G2.com.

it centralized communication , documentation and basic analysis in one platform . i can quickly share reports get, feedback and collaborate with analysts, managers and other departments, it eliminates the need to juggle multiple tools for simple reporting and collaboration. Review collected by and hosted on G2.com.

While Microsoft Teams offers a robust set of features, I have noticed a few drawbacks. The application can be demanding on system resources, which sometimes causes my computer to slow down when I have several apps running at once. Additionally, the notification system can either become overwhelming or behave inconsistently, particularly when I am active in multiple channels. Although the interface is feature-rich, it can be confusing for newcomers and requires some time to get used to. Finally, I have experienced occasional syncing delays with Outlook or SharePoint, which can interrupt my workflow. Review collected by and hosted on G2.com.

Microsoft Teams is solving the problem of fragmented communication and collaboration. Instead of switching between multiple apps for chat, video calls, emails, and file sharing, everything is centralized in one platform. This helps reduce missed messages and keeps projects organized. It also solves the challenge of remote and hybrid work, allowing me to connect with colleagues anywhere through reliable video meetings and instant messaging. The integration with Microsoft 365 means I can co‑author documents in real time, track tasks, and share files without leaving Teams. The benefit is that I save time, stay more productive, and maintain smoother collaboration with my team. Review collected by and hosted on G2.com.

While Zoom Workplace performs very well overall, there are a few areas that could be improved. The desktop client still feels slightly heavy during long sessions, especially when running multiple features like whiteboards and screen sharing simultaneously. Some advanced admin settings are also buried behind several menus, making them harder to find for first-time administrators. Additionally, integrations with certain third-party enterprise tools sometimes require additional configuration steps that aren’t always well documented. Pricing for some add-on features could be more competitive compared to other UCaaS platforms. Review collected by and hosted on G2.com.

Zoom Workplace allows our team to centralize communication and collaboration in one environment. Before adopting it, we relied on several disconnected tools—one for chat, another for video meetings, another for scheduling—which caused fragmentation and lost productivity. With Zoom, everything is unified and synced, which has dramatically reduced wasted time and improved coordination. The AI features help streamline documentation and follow-ups, saving hours each week. Remote and hybrid employees also benefit from reliable video conferencing and screen sharing, ensuring that all team members remain aligned regardless of where they work. Review collected by and hosted on G2.com.

The main thing I dislike is the cost of Sona. I’ve received offers from other companies that provide similar communication support tools for an additional $10–$20 per month, which is much more affordable. Sona is over $800 per year, and that price is difficult to justify—especially for me as someone who is deaf and truly depends on tools like this to handle phone calls and texting with patients. I really love what Sona can do, and I would prefer to stay with Quo, but the high pricing makes me consider switching to another company if I find a more reasonable option. Review collected by and hosted on G2.com.

Quo helps me handle customer disputes and misunderstandings in a structured, professional, and stress-free way. As a clinic owner, I used to lose a lot of time and revenue dealing with issues manually. Now Quo gives me a clear process, protects my transactions, and keeps communication organized so problems don’t escalate. It also gives me confidence when managing difficult situations, especially because I am deaf and rely heavily on written communication. Thanks to Quo, I save time, reduce chargebacks, and can focus more on patient care instead of administrative conflict. Review collected by and hosted on G2.com.

Webex Suite can feel less intuitive than competitors, with occasional UI clutter and inconsistent feature placement. Some users report performance lag during large meetings, and advanced settings may be hard to locate. Integration with non-Cisco tools isn’t always seamless, and the mobile experience sometimes lacks parity with the desktop version. Review collected by and hosted on G2.com.

Webex Suite solves fragmented communication by unifying meetings, messaging, calling, and collaboration in one secure platform. This reduces app-switching, streamlines workflows, and supports hybrid work. For me, it means clearer communication, fewer missed messages, reliable meetings with AI-enhanced features (like live transcription), and easier team coordination—all from a single, consistent interface. Review collected by and hosted on G2.com.

What I don't like about Outlook, using it every day for work, is that sometimes it becomes really slow. When you have many emails to manage or need to switch from one calendar to another, it always seems to take that extra second... and when you're under pressure, you definitely notice it.

Another aspect is that it's full of features, but not all of them are intuitive. When you just need to do something simple, you always end up wasting time searching through menus and settings that aren't exactly straightforward.

And, honestly, the interface is a bit rigid. It does its job, sure, but it's not exactly the freshest or most convenient thing to use every day.

In summary: it works, but for an app I use for work every day, I would like it to be a bit faster and simpler. Review collected by and hosted on G2.com.

Microsoft Outlook primarily solves the problem of having a thousand things scattered around.

With emails, the calendar, and appointments all together in the same place, you no longer have to jump between different apps or get confused.

For me, the biggest benefit is that it organizes your day much more clearly: you immediately see what you need to do, who has written to you, when you have meetings, and what needs to be prepared. Everything is connected, so if you receive a meeting invitation, with one click it ends up in the calendar and you don't risk forgetting it.

It also helps you keep emails under control: you can archive, quickly search for what you need, and have a sense of order instead of total chaos in your inbox.

In practice, Outlook saves you time and gives you a certain peace of mind, because you know everything is there and you don't have to chase papers, notes, or different apps to remember things. Review collected by and hosted on G2.com.

The only thing I don't like is the Spam call blocking; it recognizes and identifies them but doesn't block them permanently. Review collected by and hosted on G2.com.

In my personal case, it helps me that it works very well just with an internet connection, and for me, having a remote job and not being directly in a location, it makes it much easier to communicate immediately with my coworkers, as well as with our clients. I can resolve any assigned task and always stay in communication from anywhere. It allows me to communicate with my suppliers, work team, clients, all within reach, very quickly and easily. Review collected by and hosted on G2.com.

The least helpful aspects include potential issues with call quality due to internet dependency, a lack of advanced call management features compared to some competitors, and the high cost of add-ons like international calling. Other downsides can be inconsistent user experience across devices, and the fact that its full functionality is best suited for businesses already committed to the Zoom ecosystem. Review collected by and hosted on G2.com.

Zoom Phone provides a flexible, integrated, and scalable cloud-based communication system that replaces outdated, expensive, and inflexible legacy phone systems.It allows users to make and receive business calls from anywhere, using a desktop, laptop, tablet, or mobile app, as long as they have an internet connection. Review collected by and hosted on G2.com.

I don't see any downsides. However, I would appreciate it if they could add more features, such as an integrated CRM or SRM, task management, and the ability to add notes to contacts. Aside from that, I find it to be a fantastic app. Review collected by and hosted on G2.com.

Gamifying boring emails is a fantastic benefit. I receive on average 300 emails per day and I have been able to be inbox 0 almost every week. I make it a weekly goal every Sunday then you know you are on top of things and ready to hunt the next week. Review collected by and hosted on G2.com.

I am enjoying my work and experience using join.me with almost nothing that I hate. If I really need to find fault, I want to see more company and users is using this software so they can frequently updating the software with many more features. Review collected by and hosted on G2.com.

Simple steps to host a video meeting and video conference, screen sharing my screen display to show my presentation and using digital whiteboard to scribble and draw ideas on brainstorming session. Review collected by and hosted on G2.com.

I do not have 1 single complaint about Crexendo Review collected by and hosted on G2.com.

Our phones were extremely outdated, behind in technology and not capable of sustaining service after migration. Carly & Karoline reached out, provided us with an easy option of phones to replace ours and made sure we are functioning properly. Review collected by and hosted on G2.com.

Our number gets spammed frequently, and as a result, we have to change it almost every month. If they could provide a legitimate calling solution, it would help prevent our numbers from being targeted by spam. Review collected by and hosted on G2.com.

Previously, we experienced voice disruption issues with our old phone system and lacked an all-in-one dashboard. Now, the call quality has improved, and the dashboard allows us to monitor our executives' live calls, which helps us assist them while they are pitching to customers. Review collected by and hosted on G2.com.

The service itself is good technically, but the little details are not so good. In a way, our previous landline service did at least a few more things that we need, compared to this service. Granted, the phones we purchased were low-end and that contributes to the problem, I'm sure, but things like directory creation and changes are much harder than they should be, in my opinion. Forwarding a voicemail from the phone itself and not just from email is another option we really miss. Again, a higher-end phone choice may have solved these problems, but we didn't know that when we purchased them. Review collected by and hosted on G2.com.

We can use the call analytics to see what calls are coming in and to where much easier than we could with our previous system. Configuration is much easier, like setting up ring groups, departments, schedules, etc. My job is easier now with Net2Phone. Review collected by and hosted on G2.com.

What I dislike about Microsoft 365 is that it can sometimes feel heavier than it needs to be. The apps are powerful, but that also means they can be slow to load or overwhelming with features you might not use often. The subscription model can feel expensive over time, especially for people who only need the basics. And while cloud integration is great, it also means you’re relying a lot on stable internet and Microsoft’s ecosystem, which can feel restrictive. Overall, it’s incredibly capable—but not always the simplest or lightest experience. Review collected by and hosted on G2.com.

Microsoft 365 solves a lot of everyday productivity problems by bringing all the essential tools—communication, collaboration, file storage, and document creation—into one unified platform. Instead of juggling different apps for email, meetings, documents, and file sharing, everything is tightly integrated, which saves time and reduces hassle. Real-time collaboration in Word, Excel, and PowerPoint eliminates the old problem of multiple file versions, while Teams centralizes communication so you’re not bouncing between chat apps and emails. Cloud storage through OneDrive means your work is always backed up and accessible from any device. All of this makes work smoother, more organized, and far more efficient, especially when you’re collaborating with others or switching between devices throughout the day. Review collected by and hosted on G2.com.

The software is more “game‑like” in a way that confuses less technical users and makes onboarding harder.​

Map building and deeper customization can feel complex and time‑consuming for non‑designers, which frustrates teams that just want something simple that “works out of the box.” Review collected by and hosted on G2.com.

Remote work often lacks spontaneous “hallway” conversations, making everything a scheduled meeting or long chat thread; Gather recreates quick desk drop‑bys and ad‑hoc chats through its virtual office and proximity-based interactions.​

Distributed teams can feel disconnected from company culture and from each other; Gather provides a persistent shared space that mimics a physical office, helping people see who is around and feel part of the same environment. Review collected by and hosted on G2.com.

From my personal experience, its very luck based when calling customer support. You can get someone who will be able to help you, or you can get someone who needs more knowledge about the product, perhaps they are still learning about the product but say that you are still learning or send the call to someone more knowledgeable. Review collected by and hosted on G2.com.

It helps us by allowing the customer to get to the proper department faster so that we can give them the proper information faster. Review collected by and hosted on G2.com.

Overall AONMeetings is a great product. The only thing we'd like to see is full compatibility with Safari and Firefox browsers, which would be a plus, but it's definitely not a deal breaker.

Since it's optimized for Chrome and Edge we can easily use these browsers to gain full functionality of the features. Review collected by and hosted on G2.com.

AONMeetings is helping us stay connected to our parents and staff, and allowing us our board to meet more often and accomplish more tasks. Having AONMeetings as a backup plan for our teachers to give instruction to students during inclement weather is a plus too. Review collected by and hosted on G2.com.

I used to have a little old device till few days ago , i dont know if it was their older version issue or it was my device but i faced some interface lags thats all , now that i have new one its not even a issue. Review collected by and hosted on G2.com.

Apart form my own company i run a small SEO writing firm where i have to communicate with my clients time and again . For this exact purpose i thought of switching to dialaxy. I mean that's all for now! its helping me ! Review collected by and hosted on G2.com.

I think that 3CX could improve in aesthetics. Currently, I miss more native aesthetic options to customize the app to my liking. Review collected by and hosted on G2.com.

I use 3CX to facilitate communication between departments in the company, providing convenience and a lightweight, intuitive application. Review collected by and hosted on G2.com.

The only thing I'd like to see improved is that the interface design on mobile devices can sometimes be a little confusing if you're not used to using it. But overall, the app is quite optimized, and the process is very straightforward. Review collected by and hosted on G2.com.

I save time in meetings because I don't have to ask anyone to register or download anything; I simply share a link and we start the video call immediately. I value the privacy of my meetings and appreciate that the calls are encrypted and that I don't need to share personal information to start a meeting. Review collected by and hosted on G2.com.