Communication Software

What I dislike about Google Workspace is that while it is very strong overall, some advanced capabilities can feel limited compared to more specialized tools. For example, certain formatting, automation, or advanced reporting features in Sheets or Docs are not as powerful as dedicated alternatives.

From a UI/UX perspective, although the interface is generally clean, it can sometimes feel a bit inconsistent across different apps, especially when switching between Gmail, Drive, and Docs, which slightly affects the overall flow.

In terms of integrations, while it supports many third-party tools, deeper integrations or more complex workflows often require additional configuration or reliance on external apps, which can add complexity.

Performance is usually reliable, but it can occasionally slow down with very large files or heavy real-time collaboration sessions, particularly in Sheets.

Regarding pricing and ROI, it is cost-effective for teams, but pricing can increase as you scale or move to higher-tier plans with more advanced admin and security features.

Support and onboarding are generally good, but direct support response times can vary depending on the plan, and resolving more complex issues may take longer than expected.

Finally, while the AI features are helpful, they are still relatively basic in some areas and may not always fully understand context or provide highly tailored outputs. Review collected by and hosted on G2.com.

Google Workspace is solving the problem of fragmented communication and disconnected tools by bringing email, documents, storage, calendars, and meetings into one integrated ecosystem. Before using it, working across multiple platforms often created inefficiencies, version control issues, and delays in collaboration.

By centralizing everything in a cloud-based environment, it makes collaboration significantly easier. Multiple users can work on documents in real time, share files instantly, and stay aligned through integrated communication tools like Gmail and Meet. This reduces back-and-forth and ensures everyone is working on the most up-to-date version of any file.

It also solves accessibility issues by allowing work to be done from anywhere, on any device, without relying on local files or manual syncing. This improves flexibility and continuity, especially in remote or hybrid work environments.

Additionally, built-in tools like smart suggestions, automation, and AI assistance help reduce repetitive tasks and improve productivity.

Overall, the main benefit is improved efficiency, better collaboration, and reduced operational friction, which leads to faster decision-making and smoother day-to-day workflows. Review collected by and hosted on G2.com.

I feel it becomes little slow when lot of people are working on it. particularly during long meetings or when many tabs are open. Review collected by and hosted on G2.com.

Teams solves the problem of scattered communication by bringing chats, meetings, file sharing, into one place. Instead of using multiple apps for emails, calls, everything is available in one place, which improves efficiency and reduces confusion. Review collected by and hosted on G2.com.

Sometimes it feels a bit heavy on my system, especially during longer meetings. Also, some advanced features are not available in all plans, which can be limiting. Customer support is okay, but not always very fast when there’s an issue. Review collected by and hosted on G2.com.

It helps me stay connected with people without needing to be physically present. I use it for meetings, discussions, and occasional collaboration, which makes communication much easier. It saves time and makes it possible to work or connect from anywhere. Review collected by and hosted on G2.com.

There’s nothing I dislike about this app. I haven’t been using it for long, but I’m hoping I won’t run into any issues. If I do, I know I can count on their support team. Review collected by and hosted on G2.com.

Quo helped me obtain a business phone service that I can use from my personal phone. It lets me carry just one phone all the time, which makes things much more convenient. Review collected by and hosted on G2.com.

Need better call and support for web meetings, Along with audio and video well versed and covered. Vidcast seems to be forced on users which is no need for private meetings and org level Video and meetings platform. AI agent need more refinement. Review collected by and hosted on G2.com.

Quick and free setup which is best for smaller teams and fast setup. Also engaging with smaller group of people. Review collected by and hosted on G2.com.

Sometimes the call quality isn’t very consistent on weak internet, and the setup plus advanced features can feel a bit confusing at first. Review collected by and hosted on G2.com.

It is is mainly solving the problem of complicated and expensive traditional phone systems by giving a simple, cloud-based way to call, message, and manage communication all in one place. It helps me stay connected from anywhere and makes handling calls, messages, and team coordination much easier and faster, which saves time and effort overall. Review collected by and hosted on G2.com.

The only thing I can think of that I dislike is that when there are updates, I sometimes can’t find what I’m looking for because it’s been moved under a different menu option. Review collected by and hosted on G2.com.

Using Microsoft Outlook allows for instant communication with my team and my clients. It offers a secure way to share information that is sensitive and at times confidential . Review collected by and hosted on G2.com.

While Nextiva offers a robust and reliable communication platform, there are a few areas where I feel it could be improved to deliver an even better user experience. One of the main challenges I’ve encountered is the initial setup and configuration process, which can feel slightly complex, especially for first-time users or teams without dedicated IT support. Certain advanced features, like call flows and routing rules, require a bit of a learning curve before they can be fully utilized.

Another aspect is the user interface, which, although functional, can sometimes feel less modern and slightly cluttered compared to some newer communication platforms. Navigating between features like calling, messaging, and analytics is not always as intuitive as it could be, and it may take some time for users to become fully comfortable with the layout.

I have also noticed that occasional delays or minor glitches can occur, particularly in the desktop or mobile app during high usage periods. While these are not frequent enough to disrupt work significantly, they can impact the overall smoothness of the experience.

Additionally, the pricing structure and add-on costs can be a concern for growing teams. Some advanced features are only available in higher-tier plans, which may make it less flexible for smaller organizations trying to scale gradually. Review collected by and hosted on G2.com.

Before using Nextiva, communication in our workflow felt scattered—calls were handled in one system, messages in another, and follow-ups often depended on manual tracking or memory. This fragmentation created small but frequent inefficiencies, like delayed responses, missed context between conversations, and difficulty maintaining a consistent communication standard. Nextiva essentially solves this problem by acting as a single communication backbone, where every interaction—whether it’s a call, message, or meeting—connects into one continuous flow instead of isolated touchpoints.

One of the biggest problems it addresses is the lack of visibility in communication. Earlier, it was hard to track who spoke to whom, what was discussed, or what needed follow-up. With Nextiva, that visibility is built into the system, allowing me to quickly access conversation history, voicemails, and interaction details. This directly benefits me by reducing dependency on manual tracking and ensuring I can respond with full context, which improves both speed and accuracy in communication.

It also solves the issue of inconsistent customer experience. Without a unified platform, responses can vary depending on the channel or the person handling the interaction. Nextiva standardizes this by organizing communication flows and enabling features like call routing and centralized interaction handling. As a result, I’m able to maintain a more professional and consistent approach when dealing with clients or stakeholders, which builds trust and reliability over time.

Another key problem it addresses is time loss due to tool switching and coordination gaps. Instead of juggling multiple apps, I can manage everything from one place, which simplifies my workflow and keeps me focused. This has a direct impact on productivity—I spend less time navigating systems and more time actually engaging in meaningful work Review collected by and hosted on G2.com.

There isn’t much to dislike about Superhuman Mail, but there is a bit of a learning curve. To get the most out of this product, it helps to take the time to learn the keyboard shortcuts and the workflows built into it, since they’re designed to make everything feel much more efficient. Review collected by and hosted on G2.com.

Email is a huge waste of time. Too many hours each week get eaten up by reading, responding to, and organizing messages. Superhuman Mail not only cuts down on that time, but it also helps me use the library of emails I’ve kept as an easy-to-access, always-available information repository, where I can quickly pull up details using its built-in AI features. Review collected by and hosted on G2.com.

I think GoTo Meeting should improve on the user interface. I sometimes feel it is outdated and less attractive compared to other alternatives. For example, layout controls like camera and mute are not as clear as they should be compared to other alternatives such as Zoom. The icons look outdated, so generally, I think the user interface should be made clearer and more user-friendly in that way. Review collected by and hosted on G2.com.

GoTo Meeting solves traveling issues, saves time and is cost-efficient. Its reliable and stable connection, with clear audio and video, is crucial for remote work, even on slower internet speeds. Review collected by and hosted on G2.com.

What I dislike about JioMeet is that it still feels a bit limited compared to other platforms. It doesn’t offer many advanced features, such as breakout rooms or a proper whiteboard, which would be useful for meetings or classes. I also sometimes notice minor issues like lag, audio glitches, or connection disturbances, especially when more people join the meeting. The interface is acceptable, but it isn’t very polished, and it could be improved to feel more modern and smoother to use. Overall, it works fine, but there’s definitely room for improvement. Review collected by and hosted on G2.com.

JioMeet solves the problem of limited meeting time and complicated setups that many other platforms have. It allows users to attend long meetings without worrying about time limits and makes it easy to join or host a meeting without much technical knowledge. Compared to other software, it focuses more on simplicity and basic features rather than advanced tools, which makes it convenient for everyday use but a bit less powerful for professional needs. Review collected by and hosted on G2.com.

As Crexendo continues to grow, one area of opportunity is ensuring that internal processes and communication scale at the same pace as the business. With growth often comes evolving priorities, and improving cross-team alignment could further enhance efficiency and collaboration. Review collected by and hosted on G2.com.

Crexendo is solving the challenge of fragmented and outdated communication systems by providing unified, cloud-based UCaaS solutions. This helps businesses streamline communication, improve collaboration, and reduce infrastructure costs. For me, it’s beneficial because it allows me to be part of delivering meaningful, modern solutions that directly impact business efficiency and customer satisfaction. Review collected by and hosted on G2.com.

Since using the past one point five years, there is no issues now. But even though, there might be some modifications in the web applications, the UI as well as in the, something updated version of mobile application. Review collected by and hosted on G2.com.

I use TeleCMI for incoming call services, tagging customer calls with mobile numbers and recordings for follow-ups. The mobile app lets us record and monitor details without a desktop, benefiting both agents and admins. Review collected by and hosted on G2.com.

There is not much to dislike about net2phone. Review collected by and hosted on G2.com.

It allows me to read my voicemails as they come in. That helps me multitask when I am unable to answer a call because it allows me to see who is calling and what they might need with the visual voicemail. It makes me more efficient at work. Review collected by and hosted on G2.com.

If your business relies on high-volume, high-touch relationship management like recruitment or consulting, stop looking at basic VoIP providers. NUACOM is a productivity platform first and a phone system second. It pays for itself in the time it saves your team. Review collected by and hosted on G2.com.

In recruitment, critical candidate details often get lost in unrecorded calls or handwritten notes that never make it into the CRM. NUACOM’s automatic call logging and CRM integration ensure that every conversation is a permanent part of the candidate’s record. It gives us a "single source of truth," so any member of our team can pick up a relationship exactly where it left off. Review collected by and hosted on G2.com.

Some issue with the tools like branding customization is still have no changes from my initial usage of Boardable, the option is limited, I would like to have settings to change the interface color and font types. Additionally, the auto-capture minute notes is a great time saver, but a final proofread still needed to ensure every line is 100% accurate. Review collected by and hosted on G2.com.

Huge benefits by Boardable by helping to automated tools like scheduling, agenda creation and meeting minute logger, task that usually takes entire day to setup is now shortened by an hour or two. It keep administrator and board member to focus and accountable, every engagement and activity is logged, everyone leaving the meeting with a clear set of notes and tasks, ensure every meeting is productive. Review collected by and hosted on G2.com.

I love most part of this platform but sometimes when user fails to update its position, communication can be interrupted. I also wish that the price was fixed as the cost may escalate a lot for offices with large number of employees. Review collected by and hosted on G2.com.

It enhances communication efficiency and makes it more user friendly for all. Co-ordination of teams becomes much easier with this platform. Review collected by and hosted on G2.com.

I think its awesome they provide 1 Terabyte of cloud space but I personally am not a fan of having to pay for more storage space. I think that's ridiculous especially when its paired to something like outlook and can hinder your email receiving if you run out of storage. Luckily the provide you with a lot and I am so grateful for that! Most companies would never give you that much storage! Review collected by and hosted on G2.com.

Microsoft 365 benefits my team at work exponentially! This service is amazing and smooth! The features they give you and the cloud space is so helpful at storing work especially between team members. I am so grateful that my team is able to use Microsoft 365 daily to help us with our work needs! Review collected by and hosted on G2.com.

The onboarding and support experience has been a disaster, specifically regarding number porting and platform stability.

Broken Porting Logic: My number port finally went through after a long wait, but the system failed to migrate my settings from the temporary number to the ported number as promised. Even worse, the platform is now in a "zombie state" where any attempt to update the settings on my ported number fails—the UI simply reverts to defaults without saving, leaving me with a professional business line that I cannot configure.

Non-Existent Support: I have been waiting over 5 days for a response from the support and porting teams. For a service that is meant to be the "front door" of my business, a 5-day silence on a critical ticket is completely unacceptable.

Failed Integrations: I chose Allo for its automation potential, but the Zapier integration is currently non-functional for my account. Without support to troubleshoot the API connection, the primary value proposition of the software—automated ticket creation and workflow—is useless.

Reliability Gap: You cannot trust a "concierge" service that you can't actually manage. If you are an MSP or a business owner where every call counts, be warned: if something goes wrong during setup, you are on your own. Review collected by and hosted on G2.com.

Right now, it is not solving any problems, it is just creating more. Review collected by and hosted on G2.com.

The browser-based join link occasionally behaves unpredictably, depending on the prospect’s strict browser security settings. Sometimes, instead of opening the web viewer, it forces the desktop app, which can confuse non-technical clients. Review collected by and hosted on G2.com.

The browser-based link sometimes behaves incorrectly depending on strict browser security settings. Instead of opening the web viewer, it occasionally forces a desktop application download prompt. Review collected by and hosted on G2.com.