Communication Software

The main thing I dislike about Google Workspace is that, although the overall UI/UX and integrations are excellent, some tools can feel limited when I need more advanced functionality. Google Sheets, for example, can become difficult to manage with large or complex datasets, and working across multiple documents and accounts can sometimes feel fragmented. Review collected by and hosted on G2.com.

Having Gmail, Drive, Docs, Sheets, Calendar and Meet connected in one ecosystem means I can keep everything organised and access what I need from anywhere. It reduces time spent searching for information, sharing files or switching between different platforms, and makes collaboration much easier.

The biggest benefit for me is productivity and efficiency. It allows me to respond to clients and partners faster, manage leads and follow-ups more effectively Review collected by and hosted on G2.com.

Sometimes the experience depends a lot on the internet connection, especially during video meetings. The number of features can also feel a little overwhelming at first, and occasional audio or video issues can happen during longer meetings Review collected by and hosted on G2.com.

Zoom Workplace helps make remote meetings and team communication easier. It saves time by allowing us to discuss things quickly through video calls and screen sharing instead of having to meet in person. It is especially useful when working with people from different locations. Review collected by and hosted on G2.com.

The main downside for me is that Teams respond little slowly when there are lot of chats and notification going on. To find older chats or messages sometime take little bit of time. Slowness is the only downside. Review collected by and hosted on G2.com.

It’sthe best communication tool. I mainly use Microsoft Teams for my day-to-day communication and project coordination in one place. It helps reduce the back-and-forth emails for quick questions, discussions, and status updates. Having team chats, meetings, file sharing, and project conversations together makes it easier to follow work. It has been especially very useful when working with people from different locations or teams. Review collected by and hosted on G2.com.

It’s been a bit challenging to navigate the settings and get everything exactly the way I want it, but that’s to be expected—there are always some growing pains with any new service. Review collected by and hosted on G2.com.

I like not having to carry any extra devices with me, and being able to run two businesses from a single device. Review collected by and hosted on G2.com.

The 40 minute duration restriction imposed on the free evaluation tier can disrupt deeper operational syncs or software validation walkthroughs if discussions extend past the limit. Furthermore, the standalone desktop application exhibits noticeable resource utilization and a slower initialization phase upon system startup. Optimizing the desktop client's load latency to match the responsiveness of the web browser interface would significantly improve the overall user experience. Review collected by and hosted on G2.com.

Webex Suite addresses communicational fragmentation by centralizing our virtual coordination, data pipeline planning, and platform evaluation benchmarks across distributed corporate structures. Previously, managing disparate meeting links across multiple channels compromised workflow continuity. By utilizing a dependable, unified hub, we have successfully minimized scheduling friction and ensued smooth, structured cross-team collaboration with external stakeholders. Review collected by and hosted on G2.com.

There are a few tools I think would be especially helpful for editing that aren’t currently available. Because of that, I sometimes have to download my edited podcast just to add and post custom graphics. Riverside is a strong recording platform, but there are several areas where I think the experience could be substantially improved for serious, ongoing podcast production.

The UI/UX can sometimes feel more complicated than it needs to be. Recording, editing, producing clips, managing files, and organizing episodes do not always feel like parts of one seamless production workflow. I would like a clearer project-based interface where everything associated with an episode—recordings, scripts, edits, graphics, transcripts, clips, approvals, and exports—is organized together.

Integrations are another limitation. For a production team, Riverside should feel less like an isolated recording application and more like the center of a larger production ecosystem. Deeper integrations with cloud storage, podcast hosting, YouTube, social platforms, project-management systems, creative applications, and automation tools would reduce the amount of manual work required after recording.

In terms of performance, reliability is extremely important because recordings cannot simply be recreated when something goes wrong. Uploading, processing, synchronization, rendering, and exporting need to be consistently fast and dependable. When a platform is being used for a real production schedule, even relatively small delays or technical issues can disrupt the entire workflow.

The pricing/ROI could also be stronger. Subscription pricing is easier to justify when the platform replaces several other tools. If producers still need separate applications for advanced editing, graphics, social-media production, project management, publishing, and other post-production work, the overall cost of the workflow increases quickly. I would like Riverside to provide more production capability within the subscription rather than requiring an ecosystem of additional paid services.

For support and onboarding, I would like to see a more hands-on experience for professional users. Instead of simply teaching users where features are located, onboarding could help someone design their complete production workflow—from pre-production and recording through editing, approval, publishing, promotion, and archiving.

Finally, AI/intelligence is probably the area with the greatest opportunity. AI should go beyond transcription, summaries, captions, and identifying clips. I would like an intelligent production assistant that actually understands the show, its format, branding, speakers, previous episodes, publishing requirements, and production standards. It could identify editing issues, recommend cuts, prepare multiple platform-specific clips, maintain brand consistency, generate metadata, assist with show notes, organize assets, and help move an episode through the entire production pipeline.

Overall, my biggest frustration is that Riverside has many of the pieces of a modern production environment, but it does not yet feel like a complete production house operating system. I would like to be able to start with an episode concept and move all the way through recording, post-production, approval, publishing, promotion, and archiving without constantly leaving the platform. Review collected by and hosted on G2.com.

I am not sure Review collected by and hosted on G2.com.

The main drawback is that some advanced administrative features and reporting tools could be more intuitive. It takes a little time to learn where everything is, but once you're familiar with the platform, it's easy to manage. Review collected by and hosted on G2.com.

Nextiva solves the challenge of managing business communications across multiple tools by providing an all-in-one platform for voice and collaboration. This has made it easier for our IT team to administer phone services, support users, and maintain reliable communication throughout the organization. As a result, we've improved efficiency and reduced the time spent on day-to-day administration. Review collected by and hosted on G2.com.

One thing that would improve it concerns the way files get labeled in the cloud storage. If they have to be downloaded for any reason, you have to remember the name you gave it because that name does not carry over when it's downloaded. That's a bit frustrating. Review collected by and hosted on G2.com.

This is a really easy software to use and can be set up in minutes. Consider this for your classroom needs. Review collected by and hosted on G2.com.

With COVID we have several students who need their classes but are ill. We can accommodate them and we can accommodate having our guests who need to work from hom e too. Review collected by and hosted on G2.com.

I think there are a few features missing from the new version of Outlook (such as the voting buttons for emails) that were in the old version. Some of these features were replaced with new ones (in the case of the voting buttons we now have polls), but I think they still have some work to do in order to get the new Outlook up to where the old one was. Review collected by and hosted on G2.com.

Outlook is serving a major business function in that the business world runs on email and it is a critical need that our business has. Review collected by and hosted on G2.com.

One thing I dislike about GoTo Meeting is that the user interface can feel a little outdated compared with some newer video conferencing platforms. Some settings and features can also take time to find, and occasional connection or audio issues can affect the meeting experience. Review collected by and hosted on G2.com.

GoTo Meeting helps solve the challenge of communicating and collaborating with remote teams, clients, and partners without needing to meet in person. It provides reliable video conferencing, screen sharing, and meeting tools that make discussions and presentations easier. This saves travel time, improves communication, and allows our team to collaborate effectively from different locations. Review collected by and hosted on G2.com.

The overall experience is good for regular meetings, although there can be occasional issues depending on the internet connection or device being used. Some advanced collaboration features could also be improved to make it more suitable for larger corporate meetings and detailed project discussions. Review collected by and hosted on G2.com.

JioMeet helps me solve the problem of coordinating meetings with clients and internal teams, especially when we are handling multiple assignments at the same time. In my consulting work, I regularly need to discuss compliance matters, explain documents, take client inputs and coordinate on pending activities. JioMeet makes these discussions easier without requiring physical meetings. It also helps me save travel time, respond to client queries faster and keep communication more organised, which ultimately helps me manage client work more efficiently. Review collected by and hosted on G2.com.

The main thing I dislike is that some of the more advanced features and customization options could be better. Overall, the experience is good, but performance can sometimes depend on your internet connection, especially during longer meetings. Review collected by and hosted on G2.com.

Kloud Meeting meets my need for a simple, accessible platform for remote meetings and collaboration. It saves me time by making it easier to communicate with teammates, share information, and stay connected, without having to meet in person. Review collected by and hosted on G2.com.

Other than at the initial set up, when I had no idea how everything worked, we've had no problems. Review collected by and hosted on G2.com.

At this time we are working on adding text messaging to the app. I wasn't sure if we already had it, and if not, can we get it. So I called Kiloh, within 30 minutes I had an email with the required form and instructions on what to do. Review collected by and hosted on G2.com.

There's a monthly text limit per user before extra charges kick in, we blew past it in a busy month running an SMS campaign and the bill was a bit higher than we planned for. Review collected by and hosted on G2.com.

Getting customer texting off personal phones and onto an actual business line fixed a real liability we had not thought much about until a rep left and took a bunch of client context with them. Shared inbox access for support texts has also meant faster replies since it's not bottlenecked through one person's device. The per-user text limits caught us off guard once, worth checking your expected volume before assuming unlimited. Review collected by and hosted on G2.com.

The reporting feature needs work. Also, the app (mobile and web) are unstable. Review collected by and hosted on G2.com.

Able to route many calls into our support phone queue and share them as needed. Review collected by and hosted on G2.com.

I genuinely have very little to dislike about NUACOM. The UI/UX is straightforward and easy to navigate, and we have found the system simple to use day to day. The integrations have worked well for our requirements without creating unnecessary complexity.

In terms of performance, the platform has been reliable and consistent, which is particularly important for a business phone system. From a pricing and ROI perspective, I feel it provides good value for the functionality and flexibility offered.

The support and onboarding experience has also been positive, with help available when required and the setup process being relatively straightforward. The AI and intelligent features are a useful addition and add further value to the overall platform.

Overall, I have not encountered any significant problems or shortcomings that I could fairly highlight as a dislike. NUACOM has met our business needs very well so far. Review collected by and hosted on G2.com.

Missed phone calls and missed oppertunities Review collected by and hosted on G2.com.

Easy dialing, plus the ability to copy and paste phone numbers, and see the time and date of calls. I also like having categories in the inbox. It’s been working really well for my job, and I honestly don’t have any downsides. Review collected by and hosted on G2.com.

Having the web page window open on my computer is super handy. I don’t have to pick up an actual phone or even have a phone that requires cellular data. It’s efficient and effective for my job, especially since it involves so many phone-call conversations. Review collected by and hosted on G2.com.

While TeleCMI works well overall, I wish the notification system was more consistent, as I occasionally miss updates or alerts. The initial setup and configuration can also take some time if you're new to the platform. Additionally, having more detailed documentation and video tutorials would make it easier to learn some of the advanced features and also we need a customized report. Review collected by and hosted on G2.com.

TeleCMI helps us manage all our customer calls from a single platform, making communication much more organized and efficient. Features like call routing, call recording, and real-time analytics have improved our response times and helped us track customer interactions more effectively. It has reduced the need for manual follow-ups, improved team productivity, and made it easier to deliver better customer support. Review collected by and hosted on G2.com.

While Superhuman is excellent for speed, its high price tag can be hard to justify for casual email users. On top of that, the hotkey-heavy workflow comes with a steep learning curve, so it doesn’t feel like an out-of-the-box solution for everyone. Finally, the lack of a unified inbox across multiple accounts can slow things down when you’re juggling several projects at once. Review collected by and hosted on G2.com.

Traditional email clients cram high-priority client messages, internal team threads, and automated newsletters into one chaotic, overwhelming feed. That forced mix creates constant visual distraction and real cognitive fatigue, because you’re always sorting through digital noise just to find what actually matters. With Split Inboxes, Superhuman addresses this by automatically separating high-stakes conversations from low-priority updates. As a result, you can stay focused on your most critical work during peak hours without letting anything important slip through the cracks. Review collected by and hosted on G2.com.

Not much to report. A few additional features for advanced users would be a real plus, even though, as it stands, the product already perfectly meets my needs. Review collected by and hosted on G2.com.

Allo allows me to work with my French clients while being based in Colombia. Having a French number makes communication easier and allows me to remain reachable under the same conditions as if I were in France. I use this service daily for my professional calls: it allows me to work efficiently without having to subscribe to a phone line in France. Review collected by and hosted on G2.com.