Business Process Mapping Software

file storage is no good. in fact, it's garbage. Monday.com's ability to integrate with other apps effectively is their saving grace. The OneDrive integration specifically is our work around for the file storage issue. Review collected by and hosted on G2.com.

communication between different departments. information sharing among different departments. and real time adjustments to that information resulting in limited opportunity for oversights and human errors Review collected by and hosted on G2.com.

What I dislike about Lucid Visual Collaboration Suite is that it can sometimes feel a bit slow, especially when I’m working on larger or more complex diagrams. I also find it limiting that some useful features are locked behind the paid version. And at times, when I’m managing multiple elements on the canvas at once, things can get a little confusing. Review collected by and hosted on G2.com.

It basically helps me explain ideas clearly without confusing other people. Instead of only talking or writing, I can show things visually, which makes it much easier for everyone to understand. It also reduces the usual back-and-forth confusion, because we can all look at the same diagram and update it together. For me, it saves time and makes teamwork feel a lot clearer and smoother overall. Review collected by and hosted on G2.com.

It can feel a bit overwhelming at times, especially with how many fields, options, and configurations there are. For simpler tasks, it sometimes feels like more effort than it should be to create or update a ticket. The interface can also take some getting used to, and small actions aren’t always as intuitive as you’d expect Review collected by and hosted on G2.com.

It helps bridge the gap between teams by keeping issues centralized and trackable, so nothing falls through the cracks. Integrations with other tools we use make it easy to connect workflows, and the system’s performance lets us stay on top of tickets without delays. This combination improves communication, speeds up resolution, and keeps everyone aligned Review collected by and hosted on G2.com.

Sometimes the app feels a bit slow or laggy, especially when I have a lot of tasks. And because there are so many features, it can be overwhelming at first—it takes a little time to get used to everything. Review collected by and hosted on G2.com.

Earlier, it was difficult to keep track of assigned work, updates, and team discussions all in one place.

With ClickUp, everything is centralized—tasks, comments, and chat—so it’s much easier to stay organized and avoid missing anything important. It gives better visibility into ongoing work and helps me track progress more efficiently from start to finish. Review collected by and hosted on G2.com.

I love the number of options available as much as i hate the fact that there are so many options. At some point the flexibility of Miro becomes a problem because you spend too much time trying to decide how to arrange your setup versus simply arranging your setup. And (this may be a minor complaint) the boards can become visually cluttered quickly if more than a few users are inputting content at the same time; i’m not aware of any method to clear the board of content in less than individual item-by-item movement. Review collected by and hosted on G2.com.

So the main thing for me is that not everybody wants to speak in front of others in a group setting, and Miro provides a space for those individuals to offer input/contribute without having to “perform.” shy individuals will make posts; individuals that tend to ramble will make posts; and everyone’s thoughts/ideas are displayed simultaneously rather than only hearing what the loudest voice in the room is saying. It also replaces the whiteboard that would get erased anyhow… why throw away the information you’ve already created when you could maintain access to it later? Review collected by and hosted on G2.com.

The reporting feature is not so strong for basic plans and needs to be upgraded to a high-tier plan for better reporting capabilities. The automation capabilities are not very strong compared to other tools. The tool also gets messy if not well-organized due to a high number of tasks and lack of proper tagging and organization of workspaces. Review collected by and hosted on G2.com.

Asana helps in avoiding the tracking of multiple tasks and work information in emails, chats, and spreadsheets by keeping all information in a single place and a single workflow. Babul jhnt This helps in better tracking and keeping everyone aware of the work being done and helps in better coordination among team members. Review collected by and hosted on G2.com.

I wish it had reminders that pop on my phone but maybe it does not sure. Yes i sometimes need to be prompted. Yes like alarm type pop ups. Review collected by and hosted on G2.com.

I use Notion to track daily tasks, which helps me manage them effectively, keeps my head from spinning, and improves my work performance. The task tracker keeps me up to date, gives me a sense of completion, and sharing my progress with my boss shows my efforts. Review collected by and hosted on G2.com.

Their SEVERE lack of customer service, and blatantly ignoring support that a customer needs because the problem has become too difficult or because it's no longer worth their time. Review collected by and hosted on G2.com.

They were TRYING to help my company move from an annual paid business membership to a monthly paid membership. Doing this would have resulted in more money for them in the long run. But once they figured out that EVENTUALLY (6+ months), we were going to move away from SmartSheets altogether, they stopped helping and just ignored all emails asking for help. This process should have been extremely simple. We've had virtual meetings, exchanged emails for 3.5 MONTHS, and have had the issue (supposedly) 'upgraded' to a higher-up individual on 3 separate occasions -- and yet, still no resolution. Apparently, if you want any meaningful help with your account (technical or administrative) while already being an established Smartsheets customer, you have to pay MORE for any level of 'technical support'. Review collected by and hosted on G2.com.

Sometimes, the debugging feels a little bit hard for me. But, it's a little bit nerve-wracking. And once you get comfortable with the tool, it's fine. Review collected by and hosted on G2.com.

I use Microsoft Power Automate to automate workflows between Azure and Teams, allowing information to move automatically between systems without manual intervention. This reduces repetitive tasks and minimizes human errors while ensuring updates and notifications are delivered consistently and on time. It helps streamline communication and keeps processes running more reliably. Review collected by and hosted on G2.com.

Like with any platform, performance really comes down to how you build. Airtable works well out of the box, but as your data grows and you add more automations, you start to benefit from being more thoughtful about structure and design.

Overall, it’s incredibly powerful, but getting the most out of it comes down to being intentional upfront. With a bit of structure, it stays scalable and avoids turning into a collection of disconnected solutions. Review collected by and hosted on G2.com.

Airtable helps solve the problem of work being spread across too many tools and not actually connected.

It gives us a way to centralize workflows that would normally live in spreadsheets, email threads, and different systems, and turn them into something structured and trackable.

The biggest benefit is speed and visibility. We can build and adjust processes quickly, keep everything in one place, and give teams a clear view of what’s going on without a lot of manual coordination. It also helps standardize how work gets done, which cuts down on confusion and rework. Review collected by and hosted on G2.com.

It would be helpful to have more integration options with product management tools so that time entries could be connected directly to feature tickets or backlog items. Review collected by and hosted on G2.com.

actiTIME gives us a reliable way to track effort across the product development lifecycle. It helps identify where bottlenecks occur, whether estimates are realistic, and how workload is distributed across the team. This leads to better planning, more predictable delivery, and clearer communication with leadership about timelines and capacity. Review collected by and hosted on G2.com.

I just wish more marketers knew about this tool, since it’s still not as widely recognized as it deserves to be. Review collected by and hosted on G2.com.

Before using Morningmate, our marketing projects often suffered from scattered communication and missed deadlines across different tools. Morningmate centralized all project management tasks, which cut down planning time and reduced confusion between teams. Real-time KPI tracking helped us identify underperforming campaigns quickly and optimize budgets more effectively. Collaboration with external partners also became smoother, since everyone could work in the same workspace without constant email back-and-forth. Overall, it solved the problem of inefficiency and gave us clearer visibility into campaign performance. Review collected by and hosted on G2.com.

There's nothing I dislike, but it would be nice if they had a full general ledger accounting system to handle accounts payable, etc. Review collected by and hosted on G2.com.

Ravetree helps us map out projects, set project budgets, allocate people to those projects, log time and expenses, and create invoices. Pretty much all of the day to day stuff at our firm. Review collected by and hosted on G2.com.

In reality, the problem for me is the mobile functionality when the signal strength is low. The offline functionality also lacks strength in that I continue to have a notebook to record the updates when I am offline. Review collected by and hosted on G2.com.

I've reduced missed appointments & last-minute curveballs by utilizing Bordio as the Field Operations Manager. This allows the crew to see the priorities more clearly, me to recognize overloading sooner, & our daily route to look less reactive. Review collected by and hosted on G2.com.

No regrets or faults to report for the time I have used Conceptboard. It has been an awesome experience. Review collected by and hosted on G2.com.

For all project management needs and visual collaboration, Conceptboard has amazing features and we have used it successfully. Review collected by and hosted on G2.com.

Integration depth: While Slack and Gmail connections are solid, some advanced features (like formatting Slack messages with richer layouts or handling Gmail threading intelligently) feel limited. Learning curve for complex flows: Simple automations are easy, but when workflows involve multiple conditional branches, the interface can get a bit overwhelming. A more guided setup or visual cues would help. Notification management: Slack alerts are great, but without fine‑tuned controls, they can become noisy. More granular options for filtering or batching notifications would reduce clutter. Error handling transparency: If a workflow fails (say, due to a Gmail API hiccup), the error messages aren’t always clear. Review collected by and hosted on G2.com.

I use Jotform Workflows to streamline communication between Slack and Gmail, saving time and reducing errors. It automates notifications and emails, eliminating manual follow-ups and repetitive tasks. The drag-and-drop builder is intuitive, allowing easy customization, and it integrates seamlessly with tools I use daily. Review collected by and hosted on G2.com.

Heavy document workflow leads to performance problems and lags

Laserfiche has a cloud version that still needs more improvements and support Review collected by and hosted on G2.com.

Laserfiche has brilliant document storage technology that ensures centralized access and easy sharing

Most of document related roles including approvals, signing among others, notifications and others are effectively automated

Laserfiche ensures successful compliance and proper access policies are deployed

The tool has streamlined the search option, which makes it easy to get access to specific documents

Laserfiche has robust process standardization, something that eliminates performance issues or errors Review collected by and hosted on G2.com.

Hard to think of any cons for a small team with our needs. Review collected by and hosted on G2.com.

Our nonprofit's communications committee uses this to manage social campaigns, newsletter production, design tasks, and email marketing. We tried Trello but switched to Freedcamp — it felt like a better fit. Before this we relied on email threads and Google Docs, which made it hard to stay organized. Good option for any small team that needs to stay on top of tasks without a lot of setup. Review collected by and hosted on G2.com.

It feels a bit limited once work gets bigger. For small diagrams it’s perfect, but for larger planning or brainstorming sessions, the canvas feels restrictive.

It’s more of a diagram tool than a full collaboration space. When discussions go beyond flows into planning, tracking, or workshops, we had to use other tools.

Template options are also fewer compared to some other platforms, so sometimes we had to build layouts from scratch.

Basically great for simple visuals, but not ideal for large cross-team collaboration. Review collected by and hosted on G2.com.

It helps turn discussions into visuals quickly. When we talk about processes or system flows, people often understand differently. Drawing it out in Whimsical clears things up fast.

I use it during planning talks to map steps and decisions. It helps the team see the full picture instead of just hearing it.

It’s also helpful for sharing knowledge. A diagram is easier for someone new to understand than reading long notes.

So the main benefit is clarity and saving time on explanations. Review collected by and hosted on G2.com.

I’d say the onboarding experience can feel a bit overwhelming at first. The platform is extremely powerful, but that also means there’s a learning curve especially when you start working with complex automations, custom fields, and advanced workflows. It takes time (and sometimes trial and error) to fully understand how everything connects.

Another area for improvement is the mobile app. It works well for basic task management and quick updates, but it doesn’t yet offer the full depth of features available on the desktop version. For teams that rely heavily on mobile access, having more parity between desktop and mobile would make a big difference.

That said, once you get past the initial setup phase, Wrike becomes a very robust and flexible project management tool. Review collected by and hosted on G2.com.

Wrike has helped our team centralize project planning, timelines, and communication. Before Wrike, tracking tasks and deadlines across departments was chaotic. Now, we can assign clear responsibilities, monitor progress, and deliver projects on time with fewer miscommunications. Review collected by and hosted on G2.com.