Xref Reviews & Product Details

Simplify your talent journey and make confident, people-focused decisions with Xref. Xref is a best-in-class, global solution that services HR professionals across all industries. Since 2010, Xref has been trusted by businesses all over the world to empower great people decisions. Our vision is to bring data-informed feedback to the talent lifecycle. Catering for the niche needs of the HR industry, Xref automates reference, pulse and exit surveys, for data-driven, actionable insights. Accessible from any device, and with multi-language capabilities, Xref integrates with multiple leading HR tools and ATS platforms to offer seamless, end-to-end workflows to recruit, retain and remember your talent with ease. Popular features: Templates and custom surveys - Using a template, you can create a survey request in 30 seconds. By using our library of best-practice survey questions, you can reduce unconscious bias. Or create your own customised survey for any role. Talent Pool - Candidates, referees and departing employees can opt-in to to a talent pool to be hired by your organisation. On average, our customers have a 60% opt-in rate. The talent pool automatically collates skills, competencies and preferred roles to reduce recruitment spend and make filling your next open role easier. Suspicious activity detection- Xref's unique algorithm monitors for unusual activity during a reference and raises a red flag if anything suspicious is detected, like a fraudulent reference, helping give you confidence in your hires.

Product Website

Seller

Xref

Discussions

Xref Community

Languages Supported

Danish, German, English, Finnish, Italian, Norwegian, Polish, Spanish, Swedish, Chinese (Simplified)

Product Description

Xref is trusted by businesses globally to offer reference, background and ID checks that are fast, simple and secure.

Overview by

Xref IT

Pricing

Pricing provided by Xref.

Starter

$840.00

25 employee turnover cap Per Year

View More Pricing Information

Xref Media

Since 2010, our # 1 - rated automated reference checks , comprehensive background checks, a n d robust talent pool features have processed over 100 million questions across 195 countries, generating $90M+ i n revenue. These core features enable confident hiring and underpin our Employer Inte...

Empower your organisation with actionable insights into employee engagement, satisfaction, and workplace culture. ref 's feedback tools and analytics reveal what drives your people, helping you strengthen leadership, boost retention, and create an environment where talent thrives.

Xref Demo - Turn Attrition into Retention

Transform employee departures into opportunities for growth. Xref's Exit Surveys automatically capture feedback and data from every departing employee. Understand why people leave, identify trends in turnover, and uncover opportunities to improve retention. Maintain a strong talent pipeline ...

How to navigate Xref - discover how to view and manage requests, surveys, and people, find organisation insights, access settings, and locate product guides and tutorials.

Send an Exit Survey request - easily send an Exit Survey request to up to 5,000 departing employees at once. Uncover key reasons for leaving and gain insights into your organisation’s eNPS score.

How to use Xref’s Pulse Surveys - you can view and customise your survey results with advanced filtering and sorting and see participation levels, organisational strengths, and areas for improvement

How to read a Reference Report - this video includes how to identify unusual activity flags and where to review key information like sentiment, word count, and feedback coverage

How to request a Reference Survey - this video shows you how to request a reference on Xref, including adding background checks and setting up your reference requirements or language options.

G2 reviews are authentic and verified.

Here's how.

Brylee B.

Talent Acquisition Manager

Enterprise (> 1000 emp.)

10/28/2024

"Super easy and integrates well with our ATS"

5/5

What do you like best about Xref?

Being able to set up multiple standard ref checks for our different divisions. Review collected by and hosted on G2.com.

What do you dislike about Xref?

We now are integrated with our ATS so I don't log into the portal directly. Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

edit

Thank you for the fantastic review, Brylee.

We know how crucial it is for technology to fit seamlessly into the existing HR workflow, so we’re glad to hear you’re benefiting from the seamless ATS integration.

We’re also thrilled to hear our Xref Talent Pool feature is helping you connect with referees and alumni for future roles, saving you time and resources.

Thanks again for your review.

Sebastian L.

Talent Acquisition Coordinator

Enterprise (> 1000 emp.)

11/4/2024

"User Friendly and Efficient!"

4.5/5

What do you like best about Xref?

How quickly it is to set up and send to candidates Review collected by and hosted on G2.com.

What do you dislike about Xref?

when downloading the references, it just downloads as Sydney Water, rather than having the candidate's name, this will help us is sending the references straigh away if it was enabled. Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

edit

Thank you for the great review, Sebastian! We're delighted to hear that you find Xref both user-friendly and efficient, especially with how quick it is to set up and send to candidates.

It’s great to know that email and text prompts are helping you streamline the process and get references back faster. Thanks again for sharing your experience!

christina H.

Operations Manager

Mid-Market (51-1000 emp.)

10/29/2024

"Amazing, helpful team"

5/5

What do you like best about Xref?

Xref, listened to what we needed and wanted to achieve they helped us cater to what we as an organisation required for our first survey. We will be using them again in the future for our next survery. cant recommend Jess and her team at XREF enough.

we used both Xref survey and reference checks and the integration into our system and the ease of use was fantastic. Review collected by and hosted on G2.com.

What do you dislike about Xref?

none! there is nothing bad we can say about Xreg and its team Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

edit

Thank you for the excellent review, Christina! We’re delighted to hear about your positive experience with both Xref and Engage.

Your kind words about our support team, especially Jess, mean a lot to us—she truly is a star. It’s wonderful to know our friendly team and user-friendly platform are meeting your organisational needs.

Thanks again for sharing your experience!

Craig C.

Talent Acquisition Business Partner

Mid-Market (51-1000 emp.)

11/13/2024

"Xref review"

5/5

What do you like best about Xref?

I was amazed at the speed with which my requests were responded to, plus I received add information packages that I have since shared with the talent team for future references. Great experience. Review collected by and hosted on G2.com.

What do you dislike about Xref?

Nothing, I was delighted with my expereince. Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

edit

We're thrilled to hear that you had a great experience with our speedy responses, Craig. Thank you for sharing your positive feedback with us!

Addison T.

Head of Talent Acquisition - Asia Pacific, Middle East & Africa

Information Technology and Services

Mid-Market (51-1000 emp.)

11/12/2024

"XRef for Quick and Modern Survey"

3.5/5

What do you like best about Xref?

Quick and modern tool with built-in technology for deeper analysis Review collected by and hosted on G2.com.

What do you dislike about Xref?

Nothing particular. I'd see an option for human based conversational check besides just questionnaires Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

edit

Thank you, Addison, for your feedback. We're glad to hear that you're enjoying the ease of set-up with Xref Engage and that our platform has helped you with deeper analysis.

Rachael C.

Head of HR - Employee Experience and ANZ HR operations

Mid-Market (51-1000 emp.)

2/7/2024

"Xref Engage Support is 5*"

5/5

What do you like best about Xref?

Our consultant is very responsive as well as insightful on how to interpret the results which gives us better understanding and allows us to communicate the results better to our company. The platform is very easy to use and it's great to review previous results next to current results to see progress Review collected by and hosted on G2.com.

What do you dislike about Xref?

The feature of downloading/exporting is not available for all tabs and the print to pdf is a screenshot but of the page that you are viewing so it's not very efficient or useful. Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

edit

Thank you for the wonderful feedback! We are thrilled to hear that our consultant has been responsive and insightful in helping you interpret the results. We appreciate your kind words about the platform's ease of use and the ability to track progress easily.

Regarding your comment about the downloading/exporting feature and the print to PDF option. We have enabled an export function for the data insights that are most suitable for presentations or analysis in an Excel or CSV file. There is also great functionality for sharing curated results via an online link. We would be more than happy to assist you in this area, please reach out to your key contact to help you explore these options.

It's great to hear that Xref Engage is helping you categorise employee feedback and align your action plans more effectively. Thanks again for the positive review.

Verified User in Staffing and Recruiting

Mid-Market (51-1000 emp.)

2/8/2024

"It's efficient and easy to use!"

5/5

What do you like best about Xref?

The layout. Very simple and easy to use! Review collected by and hosted on G2.com.

What do you dislike about Xref?

Sometimes, red flags don't show up and I would get an email from XRef hours later. Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

edit

Thank you for your review. We're thrilled to hear that you find Xref efficient and you’re benefiting from the ease of the platform.

We know how valuable time is for busy recruitment and TA professionals, and we’re happy to hear that you’re enjoying the time-saving benefits of using Xref.

Thanks again for your review.

Catherine M.

Chief People Officer

Enterprise (> 1000 emp.)

6/3/2024

"Excellent employee engagement survey"

5/5

What do you like best about Xref?

The employee engagement survey is well designed, user friendly, with some excellent reporting analytics. The external benchmarks allow you to validate your results against relevant industry results. The dashboards provide wonderful, visual graphics that really tell the story. Review collected by and hosted on G2.com.

What do you dislike about Xref?

Not much - the only thing I would recommend are some improvements to the backend administration. Would be great to be able to edit access rights rather than deleting and then recreating them from scratch. Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

edit

Thank you for your 5-star review, Catherine! We're thrilled to hear that you find our surveys well-designed and the reporting analytics excellent.

Regarding your comment on editing access rights, our system allows several ways to edit access and permissions. Sometimes, editing is restricted for confidentiality or security reasons. Depending on your specific need, we may have a solution. If you haven’t already had a conversation with your Xref Engage consultant, please reach out, and they will be happy to explore options with you.

Engagement surveys are a powerful method for understanding organisational strengths and weaknesses, so we're glad to hear that Xref Engage is helping you increase employee engagement, retention, and productivity. Thanks again for your review.

Holly L.

TA advisor

Enterprise (> 1000 emp.)

10/28/2024

"User friendly"

5/5

What do you like best about Xref?

Very easy to use. I have used a few platforms previously and Xref is by far the easiest Review collected by and hosted on G2.com.

What do you dislike about Xref?

Nothing that I can think of at this point in time Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

edit

Thank you for your review, Holly. We’re all about providing busy professionals with a better and faster way to conduct reference checks, so your feedback is great to hear. Thank you for taking the time to provide a review!

Wendy R.

Culture and Capability Manager

Mid-Market (51-1000 emp.)

6/2/2024

"Xref Engage was extremely easy to implement"

4.5/5

What do you like best about Xref?

The customer support was amazing ,Alex was available to answer questions at any time ,attend training meetings and briefings with our Senior leaders. The product was extremely easy to implement . We used the product for our Staff Engagement survey and to complete a number of management 360 reviews across the 12 month period. We received great feedback from the participants about the process and the information they received. Review collected by and hosted on G2.com.

What do you dislike about Xref?

I really dont have any down sides as we were happy with all aspects of the product and service received Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

edit

Thank you for your glowing review, Wendy! We are thrilled to hear that you found our product easy to implement and that Alex, our Engage Consultant was able to assist you effectively.

It's fantastic to hear that your staff engagement survey and management reviews went smoothly and received positive feedback. We are delighted that Xref Engage is helping you target improvements to your strategic directions. Thanks again for leaving such a wonderful review!