Xref Reviews & Product Details

Simplify your talent journey and make confident, people-focused decisions with Xref. Xref is a best-in-class, global solution that services HR professionals across all industries. Since 2010, Xref has been trusted by businesses all over the world to empower great people decisions. Our vision is to bring data-informed feedback to the talent lifecycle. Catering for the niche needs of the HR industry, Xref automates reference, pulse and exit surveys, for data-driven, actionable insights. Accessible from any device, and with multi-language capabilities, Xref integrates with multiple leading HR tools and ATS platforms to offer seamless, end-to-end workflows to recruit, retain and remember your talent with ease. Popular features: Templates and custom surveys - Using a template, you can create a survey request in 30 seconds. By using our library of best-practice survey questions, you can reduce unconscious bias. Or create your own customised survey for any role. Talent Pool - Candidates, referees and departing employees can opt-in to to a talent pool to be hired by your organisation. On average, our customers have a 60% opt-in rate. The talent pool automatically collates skills, competencies and preferred roles to reduce recruitment spend and make filling your next open role easier. Suspicious activity detection- Xref's unique algorithm monitors for unusual activity during a reference and raises a red flag if anything suspicious is detected, like a fraudulent reference, helping give you confidence in your hires.

Product Website

Seller

Xref

Discussions

Xref Community

Languages Supported

Danish, German, English, Finnish, Italian, Norwegian, Polish, Spanish, Swedish, Chinese (Simplified)

Product Description

Xref is trusted by businesses globally to offer reference, background and ID checks that are fast, simple and secure.

Overview by

Xref IT

Pricing

Pricing provided by Xref.

Starter

$840.00

25 employee turnover cap Per Year

View More Pricing Information

Xref Media

Since 2010, our # 1 - rated automated reference checks , comprehensive background checks, a n d robust talent pool features have processed over 100 million questions across 195 countries, generating $90M+ i n revenue. These core features enable confident hiring and underpin our Employer Inte...

Empower your organisation with actionable insights into employee engagement, satisfaction, and workplace culture. ref 's feedback tools and analytics reveal what drives your people, helping you strengthen leadership, boost retention, and create an environment where talent thrives.

Xref Demo - Turn Attrition into Retention

Transform employee departures into opportunities for growth. Xref's Exit Surveys automatically capture feedback and data from every departing employee. Understand why people leave, identify trends in turnover, and uncover opportunities to improve retention. Maintain a strong talent pipeline ...

How to navigate Xref - discover how to view and manage requests, surveys, and people, find organisation insights, access settings, and locate product guides and tutorials.

Send an Exit Survey request - easily send an Exit Survey request to up to 5,000 departing employees at once. Uncover key reasons for leaving and gain insights into your organisation’s eNPS score.

How to use Xref’s Pulse Surveys - you can view and customise your survey results with advanced filtering and sorting and see participation levels, organisational strengths, and areas for improvement

How to read a Reference Report - this video includes how to identify unusual activity flags and where to review key information like sentiment, word count, and feedback coverage

How to request a Reference Survey - this video shows you how to request a reference on Xref, including adding background checks and setting up your reference requirements or language options.

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Verified User in Computer Software

Mid-Market (51-1000 emp.)

2/15/2024

"I love XREF! It makes the reference check process much more streamlined!"

4.5/5

What do you like best about Xref?

- the user interface is amazing

- Xref is a plug and play platform; it's very easy to learn and use

- the proactive candidate follow up emails for outstanding reference checks

- the fact that Xref identifies potentially fraudulent reference checks

- the dashboard is quite thorough and gives you useful information

- Xref is easy to use often Review collected by and hosted on G2.com.

What do you dislike about Xref?

- loading screens can take a while sometimes

- you need to verify your email every single time you use the platform

- I wish we could add/remove candidate referees with our access - however, I understand why that's not currently a function Review collected by and hosted on G2.com.

What problems is Xref solving and how is that benefiting you?

- Xref takes most of the administrative work out of doing reference checks

- Xref allows recruiters to focus on higher priority recruitment tasks instead of chasing references down to complete reference checks

- It improves accuracy by capturing every aspect of the reference check; sometimes words can missed or things can be misunderstood over the phone if there are language barriers

- Xref automatically follows up with candidates who aren't overly responsive

- Xref will let the recruiter know if they've had to follow-up with a candidate too many times Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

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Thanks for sharing your review!

It’s awesome to hear you’re experiencing the full benefits of an automated approach, especially the advantages of real time progress updates. It’s also great to hear that you’re benefiting from the potential fraud flags, we know how important that assurance can be when making hiring decisions.

Regarding your comments on the need to verify emails when you sign in and the inability to remove candidate/ referee access both are security and privacy functions that we have in place to ensure the platform is compliant.

Many thanks again for the time you have taken to leave your review

Natalie C.

Mid-Market (51-1000 emp.)

5/19/2024

"XRef has been a game changer for how we recruit"

4.5/5

What do you like best about Xref?

The ability to send away a reference check to referees with no stress and basically the click of a button. It's convienent and the turn around for getting these back is unbelievably quick! Has been a game changer! Review collected by and hosted on G2.com.

What do you dislike about Xref?

I don't believe I have found anything I dislike at this stage Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

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Thank you for sharing your positive experience, Natalie! We're thrilled to hear that our platform has been a game changer for your recruitment process. We're glad you find the ability to send reference checks quick, easy, and convenient.

It’s great to hear Xref is offering you peace of mind, giving you confidence about your new hires. Thanks again for your feedback.

Jess Y.

People and Talent Coordinator

Enterprise (> 1000 emp.)

2/7/2024

"Extremely user friendly, easy to manage and excellent customer service"

4.5/5

What do you like best about Xref?

Xref is extremely easy to understand and navigate, which makes reference checks an easy streamlined process. Customer service is responsive and helpful with any queries! Review collected by and hosted on G2.com.

What do you dislike about Xref?

The inability to custom build your own questions in a template - however an easy fix as this can be done in the back end. Review collected by and hosted on G2.com.

What problems is Xref solving and how is that benefiting you?

xREF is allowing reference checks to be completed in a nominated referee's own time, meaning references can be completed efficiently and with as much thought as possible. It saves playing phone tennis, and allows the process to be conducted smoothly. It saves employers time to be able to review these references without having to write them themselves, minimising room for any misunderstanding or error. Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

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Thank you for the wonderful feedback, Jess! We're thrilled to hear that you find Xref user-friendly and our customer service excellent.

Regarding your comment on customising the reference checking template; our platform offers the opportunity to tailor your reference questionnaire. This will ensure that you get specific information to help you hire confidently for the role or address any concerns that may have come up during the interview. If you have any questions about this or would like any assistance getting custom questionnaires set up, please reach out to us at support@xref.com.

We’re all about offering teams a better and faster way to conduct reference checks, so we’re happy to know that Xref has cut down your workload and helped speed things up for you.

Heather T.

General Manager Human resources

Mid-Market (51-1000 emp.)

5/22/2024

"Great client engagement by the XRef team"

4.5/5

What do you like best about Xref?

The interactive data studio, the multiple ways to drill down and also share results Review collected by and hosted on G2.com.

What do you dislike about Xref?

Cannot intuitively figure out how to download the results to a PowerPoint presentation and there is no "how to guide" to help figure this out. Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

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Thank you for your positive feedback, Heather. We’re glad you’re making the most of our interactive Data Studio, which makes identifying organisational trends and patterns easy.

With regards to your comment on the download feature, our clients are increasingly relying on our online sharable interactive reports, although we realise PowerPoint reports still have a role to play. Your Xref Engage consultant will be happy to support you with building PowerPoint reports if needed. Thanks for your feedback about our online help resources. We are currently reviewing further enhancements to these resources.

We’re passionate about helping our customers run high-performing surveys that drive organisational change. It's great to hear that Xref Engage is helping you gather feedback on staff engagement and organisational performance. Thanks again for your feedback.

Verified User in Staffing and Recruiting

Small-Business (50 or fewer emp.)

8/11/2022

"It is ridiculously easy to use and user friendly"

5/5

What do you like best about Xref?

The fact that I send the link to a candidate and they are responsible for filling everything in and confirming that their references respond in a timely manner. It saves me so much time. It also creates a situation where since I am not actually interviewing the manager personally, I don't even need to be part of the same industry. I can just send out a link and it gets responded to since the question sheet is set up to handle that. Review collected by and hosted on G2.com.

What do you dislike about Xref?

I like everything about XREF, it's my favourite program. I can't imagine trying to do my job without it. I even discovered two candidates who tried to fill in thier own references so was able to catch dishonesty. The program will show if users are all logging in from the same IP address. Review collected by and hosted on G2.com.

What problems is Xref solving and how is that benefiting you?

it solves the problem of having to chase after candidates and their references. I don't have to waste my time talking on the phone when I could be working! It saves me so much time. And it also solves the issue of having having friends pretend to be managers. It's amazing. They also have the ability to send out exit interviews! Review collected by and hosted on G2.com.

Response from Annalise Richardson of Xref

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Hi there, thank you for taking the time to leave such a detailed review. We’re so glad to hear that Xref is easy to use and saves you time, allowing you to focus on other tasks.

We also loved your story about Xref’s suspicious activity feature detecting fraudulent references, giving you peace of mind throughout the hiring process.

Thanks again for this 5-star review.

Belinda R.

Mid-Market (51-1000 emp.)

8/30/2023

"XRef and the Employee Lifecycle"

5/5

What do you like best about Xref?

The provision of data to influence decision making and measure performance. I particularly like the correlation between onboarding, engagement and exit data, and the 360 feedback in the middle. The best part of XRef is the personalised support offered from the team with special mention to Dr Louise Parkes who is an outstanding service provider. Review collected by and hosted on G2.com.

What do you dislike about Xref?

No downside, opportunities to expand the product base, especially to include other consultation processes such as heat mapping for psychosocial hazards and risks. Review collected by and hosted on G2.com.

Response from Sanchita Kadambari of Xref

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Hi Belinda,

Thank you for your review of Xref Engage! We are happy to hear you find value in the personalised support offered from our expert team. We have passed on your special mention to Dr Louise Parkes.

We have taken on your feedback around heat mapping data for psychosocial hazard surveys. Being recently acquired by Xref we have plenty of opportunities to expand our development roadmap and are always happy to take feedback from our valued customers.

Like you, many of our customers find the detailed data available via the Data Studio to be a huge benefit. The ability to showcase different metrics to explore deeper insights that are relevant to your organisational goals and seeing feedback throughout the talent journey can guide decision-making.

Thanks again for your review Belinda.

Shane S.

HR officer

Enterprise (> 1000 emp.)

8/10/2022

"Excellent Product - Highly Recommended"

5/5

What do you like best about Xref?

XREF is by far the most user-friendly reference checking software I've used.

As a recruiter, I manage consistently high volumes of candidates in the health care sector and the time saved by utilising XREF in our recruitment workflow is priceless.

Once you've set up your reference check templates via the template builder, the process is fully automated, making it as simple as entering the candiate's email and phone number - XREF does the rest! XREF will send out reminders to both candidates and referees when they've not actioned their reference request in a timely manner, meaning I no longer have to spend my valuable time playing phone tag!

Love the feature that flags a reference as suspicious when a candidate's referee accesses their reference from the same IP address as them. It provides us with even more confidence in an already wonderful product.

Customer support is great - the team are always very quick to respond to any enquiries I may have.

Thanks XREF. I'm a big fan and will continue using your product in the years to come. Review collected by and hosted on G2.com.

What do you dislike about Xref?

It's hard to find fault with the XREF platform. It would be nice to be able to set custom time periods for candidate and referee reminders etc. Review collected by and hosted on G2.com.

Response from Annalise Richardson of Xref

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Hi Shane,

Thanks for taking the time to leave a review. We’re thrilled to hear you found Xref quick and easy to use, saving you time.

With regard to your feedback, we would like to understand your needs better. Would you be interested to reach out to support@xref.com and our friendly Customer Success team can assist.

Thanks again for leaving a review.

Verified User in Human Resources

Small-Business (50 or fewer emp.)

10/28/2024

"I like X Ref, it's efficient!"

5/5

What do you like best about Xref?

I like how quickly I can get references done. I also like that it lets me know of any suspicious activity. Review collected by and hosted on G2.com.

What do you dislike about Xref?

Sometimes, suspicious activity/ flags don't show up on the initial report. Instead I get an email from X-Ref end of day.. which is unreliable. Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

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Xref response:

Thank you for taking the time to share your review. We’re happy to hear that you’re enjoying the many benefits of the Xref automated platform.

Regarding your concern, 99% of suspicious activity is flagged by our algorithm automatically, but 1% goes to the support team for further investigation before flagging. The suspicious activity feature enables our customers to dive deeper into the validity of a reference and feel confident in their hiring choices so we take extra measures.

We know how valuable time is for busy recruitment and TA professionals, and we’re happy to hear that you’re enjoying the time-saving benefits of using Xref.

Thanks again for your review.

Sammi N.

Enterprise (> 1000 emp.)

5/13/2024

"Great time saving tool"

4.5/5

What do you like best about Xref?

saves time, gives HM time back in their day, quick response, easy to use, referee's can complete at their own time, fraudulent report. Review collected by and hosted on G2.com.

What do you dislike about Xref?

No downside, however from an admin perspective, i can see that credits are being used but the list doesnt reflect the same information. Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

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Thank you for your feedback, Sammi. We’re glad to hear you’ve been able to experience some of the many benefits of automated reference checking. We are all about making reference checking faster, user-friendly, and convenient giving you back valuable time so you can focus on the more important aspects of the recruitment process.

Regarding your comment on credits if you’d like to know more about the balance of your credits, feel free to reach out to our friendly support team at support@xref.com

Thanks again for choosing Xref!

Verified User in Primary/Secondary Education

Mid-Market (51-1000 emp.)

8/11/2020

"KIPP SoCal Review"

5/5

What do you like best about Xref?

The integration to our applicant tracking system. I move someone to the XREF stage, and the forms are automatically sent out. It is a low lift. Review collected by and hosted on G2.com.

What do you dislike about Xref?

The rating of a review based on the number of words. Hiring managers get confused sometimes, and equate that rating as a rating of the review itself. Example: if the referrer doesn't type many words in their review, the review is given a bad rating. The hiring manager glances at that and assumes the review is bad. I don't think a review needs to be rated based on how many words the referrer inputted. Review collected by and hosted on G2.com.

Response from Josie Westerlund of Xref

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Thanks so much for this review, this is really valuable feedback! We're always looking to improve our platform so this is really helpful.

We're glad to hear that you're enjoying the automation of online reference checking and that you're finding the platform easy to use.

Thanks again!