Xref Reviews & Product Details

Simplify your talent journey and make confident, people-focused decisions with Xref. Xref is a best-in-class, global solution that services HR professionals across all industries. Since 2010, Xref has been trusted by businesses all over the world to empower great people decisions. Our vision is to bring data-informed feedback to the talent lifecycle. Catering for the niche needs of the HR industry, Xref automates reference, pulse and exit surveys, for data-driven, actionable insights. Accessible from any device, and with multi-language capabilities, Xref integrates with multiple leading HR tools and ATS platforms to offer seamless, end-to-end workflows to recruit, retain and remember your talent with ease. Popular features: Templates and custom surveys - Using a template, you can create a survey request in 30 seconds. By using our library of best-practice survey questions, you can reduce unconscious bias. Or create your own customised survey for any role. Talent Pool - Candidates, referees and departing employees can opt-in to to a talent pool to be hired by your organisation. On average, our customers have a 60% opt-in rate. The talent pool automatically collates skills, competencies and preferred roles to reduce recruitment spend and make filling your next open role easier. Suspicious activity detection- Xref's unique algorithm monitors for unusual activity during a reference and raises a red flag if anything suspicious is detected, like a fraudulent reference, helping give you confidence in your hires.

Product Website

Seller

Xref

Discussions

Xref Community

Languages Supported

Danish, German, English, Finnish, Italian, Norwegian, Polish, Spanish, Swedish, Chinese (Simplified)

Product Description

Xref is trusted by businesses globally to offer reference, background and ID checks that are fast, simple and secure.

Overview by

Xref IT

Pricing

Pricing provided by Xref.

Starter

$840.00

25 employee turnover cap Per Year

View More Pricing Information

Xref Media

Since 2010, our # 1 - rated automated reference checks , comprehensive background checks, a n d robust talent pool features have processed over 100 million questions across 195 countries, generating $90M+ i n revenue. These core features enable confident hiring and underpin our Employer Inte...

Empower your organisation with actionable insights into employee engagement, satisfaction, and workplace culture. ref 's feedback tools and analytics reveal what drives your people, helping you strengthen leadership, boost retention, and create an environment where talent thrives.

Xref Demo - Turn Attrition into Retention

Transform employee departures into opportunities for growth. Xref's Exit Surveys automatically capture feedback and data from every departing employee. Understand why people leave, identify trends in turnover, and uncover opportunities to improve retention. Maintain a strong talent pipeline ...

How to navigate Xref - discover how to view and manage requests, surveys, and people, find organisation insights, access settings, and locate product guides and tutorials.

Send an Exit Survey request - easily send an Exit Survey request to up to 5,000 departing employees at once. Uncover key reasons for leaving and gain insights into your organisation’s eNPS score.

How to use Xref’s Pulse Surveys - you can view and customise your survey results with advanced filtering and sorting and see participation levels, organisational strengths, and areas for improvement

How to read a Reference Report - this video includes how to identify unusual activity flags and where to review key information like sentiment, word count, and feedback coverage

How to request a Reference Survey - this video shows you how to request a reference on Xref, including adding background checks and setting up your reference requirements or language options.

G2 reviews are authentic and verified.

Here's how.

Bismah N.

Assistant People Partner

Enterprise (> 1000 emp.)

11/5/2024

"Excellent Platform"

4/5

What do you like best about Xref?

As a recruiter, Xref is extremely easy to use and very user-friendly. I have had to contact support and found that my issues were solved promptly. Review collected by and hosted on G2.com.

What do you dislike about Xref?

No issues currently, Xref has been working well for my team. Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

edit

Thank you for your positive feedback, Bismah! We are thrilled to hear that Xref has been easy to use and that you’re benefiting from its user-friendly features as a recruiter.

We know how valuable time is for busy recruitment and TA professionals, and we’re happy to hear that you’re enjoying the time-saving benefits of using Xref.

Thank you for choosing Xref!

Sasha J.

Recruiter

Mid-Market (51-1000 emp.)

10/29/2024

"Very handy"

5/5

What do you like best about Xref?

XRef saves me a lot of time as a recuiter! Review collected by and hosted on G2.com.

What do you dislike about Xref?

I don't have any issues with Xref. It works seamlessly. Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

edit

Thank you for your wonderful review, Sasha. We’re all about offering teams a better and faster way to conduct reference checks, and we’re glad to hear that you’re enjoying the simplicity and time-saving benefits of using Xref.

Verified User in Individual & Family Services

Mid-Market (51-1000 emp.)

5/6/2024

"Frees up so much of my time - i love it !!"

5/5

What do you like best about Xref?

It relieves me from hours of doing manual ref checks and the turnaround is quite quick, actually a lot quicker than chasing up referees constantly as this has a reminder that keeps getting sent out to the referees to fill the reference check template. Just an efficient tool and excellent for time management. Ref checks are kept on file and also if there is an issue with the authenticity of where the ref check came from X-Ref warns you . It is so easy to use & implement , you can upload the questions you want as if you were doing the ref check yourself . The customer service is also amazing Review collected by and hosted on G2.com.

What do you dislike about Xref?

You cannot verify the referee they are using and if they do not fill it in correctly you have to call back and do it manually. Also when they do not respond you have to go back to candidate to put in other referees Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

edit

Thank you for your wonderful review! We're thrilled to hear that Xref is user-friendly, has saved you time, and improved your efficiency in reference checks. We're glad you're making the most of Xref's benefits, including our customisable templates. Like you, many of our clients also vouch for our exceptional customer service.

Regarding your comment about replacing referees, we have this policy in place for security reasons. Having candidates enter their referee details, rather than employers, allows us to track any suspicious activity.

We're dedicated to saving time for TA professionals, enabling you to focus on other important aspects of your role. Thanks again for your review!

Nix L.

Recruitment Advisor

Enterprise (> 1000 emp.)

5/26/2024

"Pre-employment gamechanger for recruiters"

5/5

What do you like best about Xref?

We have started using Trust Marketplace in the last few weeks and it has made a massive difference to the way that we work. Using this system has allowed us to get Qualification verifications back instantly and made our recruitment processes so much faster. The team at Xref are very responsive and always willing to help at a moments notice. Having 1 plaform to complete all of our pre employment checks is amazing. Review collected by and hosted on G2.com.

What do you dislike about Xref?

There is nothing I would say I dislike about Xref's system Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

edit

We are thrilled to hear that Trust Marketplace has been a gamechanger for your recruitment processes! It's fantastic to know that our system has helped make your qualification verifications faster and more efficient. Like you, our clients have been able to conduct Qualification Verification Checks instantly, and effortlessly.

Our team at Xref is dedicated to providing excellent support, and we are delighted to hear that you have found us responsive and helpful. Thank you for your kind words about our platform being a one-stop solution for all your pre-employment checks.

Verified User in Airlines/Aviation

Mid-Market (51-1000 emp.)

11/6/2024

"Great service from all of the team"

4/5

What do you like best about Xref?

All of the consultants that we have worked with have been super helpful in catering to our needs. Review collected by and hosted on G2.com.

What do you dislike about Xref?

I cant think of any, all of the support received has been great. Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

edit

Thank you for your review on Xref Engage! We are thrilled to hear that our consultants have been super helpful in catering to your needs.

At the heart of Xref Engage is a group of highly experienced professionals, including HR experts and workplace psychologists, who understand the challenge of improving culture, leadership, and service quality. It's great to hear that Xref Engage is supporting your business with live data and insights for your strategic planning. Thanks again for your review.

Anthony R.

People and Culture Manager

Mid-Market (51-1000 emp.)

5/17/2024

"Fantastic support all the way through"

5/5

What do you like best about Xref?

The surveys are robust and I can have confidence in receiving a valid result. The functionality to publish a survey and review results means less effort needed from me to reach the fun part to understand and act on the survey results.

The survey methodology was flexible that allowed it to be tailored to meet our diverse range of employees.

The customer support was very helpful and available when I needed it. Review collected by and hosted on G2.com.

What do you dislike about Xref?

It would be great to incorporate some internal translation features. Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

edit

Thank you for your positive feedback, Anthony! We're thrilled that you find Xref Engage Surveys robust and reliable and that our customer support has been helpful.

Regarding our comment on translation features, we have run surveys in many languages. We have a strong capability in running pulse surveys in all languages, and it is on our roadmap to improve multilingual capability across all our products further.

We're glad to hear that Xref Engage is helping you provide valid and reliable survey questions and methodology, making it easier for you to administer surveys. Thanks again for sharing your wonderful feedback.

Verified User in Hospitality

Enterprise (> 1000 emp.)

10/28/2024

"Xref makes life so much easier"

5/5

What do you like best about Xref?

Candidates get messages and daily reminders. We can check if there is any unusual activity. Review collected by and hosted on G2.com.

What do you dislike about Xref?

It send us a daily reminder email if the candiate doesn't respond Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

edit

Thank you for the 5-star review. We're glad to hear that Xref is making your life easier by freeing up your time and allowing you to focus on more important aspects of your role.

Regarding your feedback about daily reminders, our Customer Success team can help you adjust the frequency of these emails. Please reach out to our dedicated Customer Success team at support@xref.com if you would like assistance.

Thanks again for your review.

Verified User in Hospital & Health Care

Enterprise (> 1000 emp.)

6/3/2024

"Supportive"

5/5

What do you like best about Xref?

Alex was our Senior Consultant. He provided transparent advice and guidance on how to maximise engagement to achieve extensive data sets to analyse and improve our service for the people we support.

Additionally, Xref's new results dashboard is user-friendly and offers customisation which allows organisations to interpret survey results as needed by all levels of the organisation. Review collected by and hosted on G2.com.

What do you dislike about Xref?

There was not really anything to note about Xref Engages service or Alex. Support was always available, turn around was timely on actions and results are easily accessible and interpreted. Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

edit

Thank you for sharing your positive experience with Xref Engage and Senior Consultant Alex! We're thrilled to hear that you found the advice and guidance provided to be transparent and valuable. It's great to know that you appreciate the user-friendly results dashboard and customisation options.

It's fantastic to hear that Xref Engage is helping you gather feedback on various aspects to improve services for the people you support. Thanks again for your review.

Amanda S.

Human Resources Generalist IV

Mid-Market (51-1000 emp.)

2/15/2024

"Makes References Easier to Obtain"

5/5

What do you like best about Xref?

When our company began utilizing xRef, it was quickly realized just how much easier it is to obtain references on the candidates that our hiring managers have an interest in hiring. The process to obtain references has been easier, more efficient, and provides hiring managers with a report that can be exported to review the references. Its a great tool with easy implementation, easy ways to receive references, and easy reports to obtain that are readable and efficient. Review collected by and hosted on G2.com.

What do you dislike about Xref?

The only downside of xRef is the inability to change the report criteria and being able to implement different reference questions that are specific to the position that hiring managers typically would prefer to have as criteria in the report. Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

edit

Thank you, for taking the time to share your review, Amanda.

Like you, our clients agree on the many benefits of the Xref platform such as the ease of use, the ease of implementation and the reports obtained from reference checking help make confident hires.

Regarding your comment on adding questions, you will be able to do it on the enterprise platform easily. If you feel you’d like assistance in this area, our customer support team would be more than happy to help. Please feel free to contact them at support@xref.com.

Thanks again for leaving a review!

reena p.

Mid-Market (51-1000 emp.)

2/7/2024

"Easy to use"

5/5

What do you like best about Xref?

The platform is super easy to use and navigate, and our candidates love the ease of the platform too. We have had great customer support when we see references that may have been flagged as suspect and the team has provided great support in navigating conversations with potential hires. Super easy to implement and manage on an ongoing basis Review collected by and hosted on G2.com.

What do you dislike about Xref?

There is nothing I dislike. I would recommend the platform a heartbeat Review collected by and hosted on G2.com.

What problems is Xref solving and how is that benefiting you?

Our ref checks were all manual before we engaged X ref. It's saving us time. Notifications also come directly to your inbox, so you do not need to keep logging in to check the status, there is a good audit trail too. You can have as many templates as you want set up in the platform, so it's super easy to send the applicable ref check form. Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

edit

Thank you for your glowing review! We're thrilled to hear that you find Xref easy to use and that it has streamlined your reference checking process. Our team is dedicated to providing excellent customer support, and we're delighted that you've had a positive experience with us.

We appreciate your recommendation and look forward to continuing to support your hiring needs.