Xref Reviews & Product Details

Simplify your talent journey and make confident, people-focused decisions with Xref. Xref is a best-in-class, global solution that services HR professionals across all industries. Since 2010, Xref has been trusted by businesses all over the world to empower great people decisions. Our vision is to bring data-informed feedback to the talent lifecycle. Catering for the niche needs of the HR industry, Xref automates reference, pulse and exit surveys, for data-driven, actionable insights. Accessible from any device, and with multi-language capabilities, Xref integrates with multiple leading HR tools and ATS platforms to offer seamless, end-to-end workflows to recruit, retain and remember your talent with ease. Popular features: Templates and custom surveys - Using a template, you can create a survey request in 30 seconds. By using our library of best-practice survey questions, you can reduce unconscious bias. Or create your own customised survey for any role. Talent Pool - Candidates, referees and departing employees can opt-in to to a talent pool to be hired by your organisation. On average, our customers have a 60% opt-in rate. The talent pool automatically collates skills, competencies and preferred roles to reduce recruitment spend and make filling your next open role easier. Suspicious activity detection- Xref's unique algorithm monitors for unusual activity during a reference and raises a red flag if anything suspicious is detected, like a fraudulent reference, helping give you confidence in your hires.

Product Website

Seller

Xref

Discussions

Xref Community

Languages Supported

Danish, German, English, Finnish, Italian, Norwegian, Polish, Spanish, Swedish, Chinese (Simplified)

Product Description

Xref is trusted by businesses globally to offer reference, background and ID checks that are fast, simple and secure.

Overview by

Xref IT

Pricing

Pricing provided by Xref.

Starter

$840.00

25 employee turnover cap Per Year

View More Pricing Information

Xref Media

Since 2010, our # 1 - rated automated reference checks , comprehensive background checks, a n d robust talent pool features have processed over 100 million questions across 195 countries, generating $90M+ i n revenue. These core features enable confident hiring and underpin our Employer Inte...

Empower your organisation with actionable insights into employee engagement, satisfaction, and workplace culture. ref 's feedback tools and analytics reveal what drives your people, helping you strengthen leadership, boost retention, and create an environment where talent thrives.

Xref Demo - Turn Attrition into Retention

Transform employee departures into opportunities for growth. Xref's Exit Surveys automatically capture feedback and data from every departing employee. Understand why people leave, identify trends in turnover, and uncover opportunities to improve retention. Maintain a strong talent pipeline ...

How to navigate Xref - discover how to view and manage requests, surveys, and people, find organisation insights, access settings, and locate product guides and tutorials.

Send an Exit Survey request - easily send an Exit Survey request to up to 5,000 departing employees at once. Uncover key reasons for leaving and gain insights into your organisation’s eNPS score.

How to use Xref’s Pulse Surveys - you can view and customise your survey results with advanced filtering and sorting and see participation levels, organisational strengths, and areas for improvement

How to read a Reference Report - this video includes how to identify unusual activity flags and where to review key information like sentiment, word count, and feedback coverage

How to request a Reference Survey - this video shows you how to request a reference on Xref, including adding background checks and setting up your reference requirements or language options.

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Tara B.

Human Resources Manager

Mid-Market (51-1000 emp.)

5/28/2024

"Quality Survey + Real People Debriefs"

5/5

What do you like best about Xref?

The qualified staff, the ease of implementation and the data!

Charlie and Aaron, provided outstanding support and insightful analysis throughout the survey process. Their expertise in unpacking the reports enabled our Management Team better understand and utilise the comprehensive data more effectively. This really was the perfect blend of everything we were looking for in a 360 Review and the XRef team not only met, but exceeded our expectations. Thanks guys :) Review collected by and hosted on G2.com.

What do you dislike about Xref?

Nothing all our needs were met, anything I didn't initially understand Charlie took the time to run through with me. Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

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Thank you for sharing your positive experience, Tara! It's great to know that our platform met all your needs. We are thrilled to hear that Charlie and Aaron provided exceptional support and analysis, making the survey process smooth and insightful for your team.

We are all about helping organisations give a voice to their people, so we are delighted that Xref Engage has helped your team better understand and effectively use the comprehensive data. Thank you for choosing Xref Engage!

Verified User in Non-Profit Organization Management

Mid-Market (51-1000 emp.)

9/26/2023

"Great tool with fantastic support"

4.5/5

What do you like best about Xref?

The consultants are so easy to work with and provide fantastic customer support to ensure you understand all the various survey's available and what will work best for your organisation. The Benchmarking done by the platform also enables you to report back to your organisation on how you are performing compared to the industry and not just your year on year data. Review collected by and hosted on G2.com.

What do you dislike about Xref?

Working across multiple platforms for different surveys but this is being resolved Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

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Thank you for your excellent review. We appreciate your wonderful words about our support team and consultation process. We are also happy to hear that you are gaining valuable insights from the Xref Engage benchmarking tool that shows where you stand out and opportunities for improvement.

Decades of experience in giving employees a voice, enable us to tailor data-driven surveys to drive real organisational change so its great to hear that Xref Engage is helping you cultivate a strong, positive workplace culture guided by real feedback from your people.

Faiza N.

HR and Talent Manager

Mid-Market (51-1000 emp.)

10/7/2024

"Recruitment"

2.5/5

What do you like best about Xref?

User-friendly features. Talent Management made easy. Review collected by and hosted on G2.com.

What do you dislike about Xref?

evaluation of candidate background with efficiency. Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

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Thank you for leaving your review Faiza! We’re glad to hear that you find the Xref platform features user-friendly and that it makes talent management easier for you.

If you need any assistance, feel free to contact us at support@xref.com. We're committed to making your experience with Xref even better!

Antonio D.

Enterprise (> 1000 emp.)

4/29/2024

"Professional and friendly"

5/5

What do you like best about Xref?

The fact that platform is easy to use, professional and the turnaround times. The whole custmer experience is very good. Jono and Shristi are great to work with, they check in regularly and I feel we work as partnerhsip to always look at ways to improve. Review collected by and hosted on G2.com.

What do you dislike about Xref?

If we could get the option of having the One referecne result as a PDF instead of two documents. Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

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Thank you, Antonio, for your positive feedback! We're thrilled to hear that you find Xref easy to use and appreciate our quick turnaround times. Like you, many of our clients vouch for our exceptional customer service so we’re delighted to hear that Jono and Shristi have provided you with excellent service.

We're glad to know that Xref has helped improve your reference check process with faster turnaround times and superior support. Thank you for choosing Xref!

Chris G.

People and Performance Consultant

Mid-Market (51-1000 emp.)

5/22/2024

"Focused questions, easy to implement and great support from the XRef Engage team"

5/5

What do you like best about Xref?

The survey questions are appropriate and the ability to include additional questions ensures the information received were aligned with the organisation. It is very easy to implement and the portal to review the results easy to navigate. The support received from the Consultant was outstanding. Review collected by and hosted on G2.com.

What do you dislike about Xref?

There is nothing that I can think of for the needs of my clients Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

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Thank you for your 5-star review on Xref Engage, Chris! We're thrilled to hear that you find our survey questions appropriate, implementation easy, and support outstanding.

At the heart of Xref Engage is a group of highly experienced professionals, including HR experts and workplace psychologists, who understand the challenge of improving culture, leadership and service quality. Thanks again for your review.

Verified User in Airlines/Aviation

Mid-Market (51-1000 emp.)

5/29/2024

"Xref a valuable tool for Talent Acquisition and HR professionals."

5/5

What do you like best about Xref?

Xref is a highly valued application in our business. It possesses a number of features which assists the Talent Acquisition team and our broader HR team maximise our time and output. A key note is Xref's ease of use, as well as the strong customer support offered by our Account Representative. Equally, important is the quality reporting produced by the platform. Review collected by and hosted on G2.com.

What do you dislike about Xref?

At this stage of our journey using the Xref enterprise platform, I have not experienced any technical issues or other issues like integration, workflows, reporting etc that I would make mention of. Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

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Thank you for sharing your positive experience! We're delighted to hear that you find our platform user-friendly. Our team is dedicated to providing exceptional customer support, and we're thrilled that you've had a great experience with our Account Representative.

We're committed to offering teams a better and faster way to conduct reference checks, and it's wonderful to know that you've had such a positive experience. Thanks again for your review!

Sanjana S.

Recruitment Team Lead

Enterprise (> 1000 emp.)

2/8/2024

"I have had great experience with Xref - the product and the service from our account managers."

4.5/5

What do you like best about Xref?

Saves a lot of time at reference checking stage. Review collected by and hosted on G2.com.

What do you dislike about Xref?

There are some current limitations with the system i.e not accepting Macrons for Te Reo Maori words. Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

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Thank you, Sanjana, for sharing your positive experience with Xref and how it has saved you time during the recruitment process. We appreciate your wonderful words about our support team.

Regarding your feedback about including Maori words. Our development team is always working on updating the service we offer to meet the needs of our customers, so we appreciate your thoughts.

We are all about making the process more streamlined and secure so professionals like yourself can make quicker and confident hiring decisions.

Thanks again for your review.

Bianca H.

People Services Advisor

Enterprise (> 1000 emp.)

5/26/2024

"Outstanding Service"

4.5/5

What do you like best about Xref?

Xref has a wide range of uses to meet everyones needs. Review collected by and hosted on G2.com.

What do you dislike about Xref?

Personally as I only use the platform once a year, I find it easy to forget how to use- however with this being said, our rep Alex is always so helpful and no question is ever a bother. Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

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Thank you for your positive feedback! We're thrilled to hear that you find Xref Engage to be a versatile tool that meets your needs.

We’re passionate about helping our customers run high-performing surveys that drive organisational change. We're delighted to hear that Alex has been helpful in guiding you with your questions.

Thank you for choosing Xref Engage!

Verified User in Media Production

Mid-Market (51-1000 emp.)

7/11/2024

"Great service"

4.5/5

What do you like best about Xref?

The team have amazing insights into the psychology of engagement and great industry knowledge. There is a real scientific approach to the reporting which is understandable and I can then explain this to others. They also help to contextualise some of our themes and trends and share how to get the most out of the tool. Review collected by and hosted on G2.com.

What do you dislike about Xref?

Nothing really. Sometimes it's tricky to get a snapshot as a download on the tool. Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

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Thank you for your positive review. We appreciate your kind words on the support offered by our consultants and the insights provided by the platform.

Regarding your comment on downloading the snapshot, please reach out to your Xref consultant who will be more than happy to assist you with the best way to access the information you need.

We are glad to hear about the increasing level of engagement. We’re passionate about helping our customers run high-performing surveys that drive organisational change.

Verified User in Defense & Space

Enterprise (> 1000 emp.)

10/28/2024

"XRef top reference checking tool"

5/5

What do you like best about Xref?

The simple pre-set questions and intergration with Oracle Review collected by and hosted on G2.com.

What do you dislike about Xref?

I dont dislike the bulk ref checking but i rarley use it. Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

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Thank you for your review. We're thrilled to hear that you appreciate the simplicity of the pre-set questions Xref provides.

Recruiters are always time-pressed, and it’s crucial for technology to fit seamlessly with the existing workflow, so we’re glad you’re benefiting from the ATS integration with Xref and Oracle.

Thank you for choosing Xref!