Ease of use and integration with our ATS - this gives us the ability to have a single-click process for our hiring team. The Xref team is easy to work with and quickly answers questions if we do need support. Review collected by and hosted on G2.com.

I don't dislike anything about the Xref system. From initial inquiry to daily use, everything has been extremely straightforward and easy to understand, integrate, set up and utilize. Review collected by and hosted on G2.com.

It is easy to submit and send the reference details from a candidate perspective. From a recruitment perspective, it saves a lot of time compared to verbal references. The unusual activity also helps ensure we have legitimate references. It is easy to read and easy to download the references. Review collected by and hosted on G2.com.

It can be hard to have a candidate resubmit a reference. We often get emails when someone is unobtainable and the candidate wants to submit an additional reference, which means we have to go to the support team and request access. It can hold up the process a lot. Also, having ability to resend reminders would be great because they stop after a certain amount of time. Review collected by and hosted on G2.com.

I use Xref mainly for reference checking and hiring manager surveys through Pulse. It significantly speeds up the reference checking process and helps us determine when someone is faking a reference, resulting in a higher quality of candidate. I like that it tracks IP addresses, which contributes to assessing the quality of candidates. Also, the initial setup of Xref was easy. Review collected by and hosted on G2.com.

I find the sales reps unresponsive. The platform itself is great, but anytime I have a question, my sales rep ignores me. I would appreciate faster responses; for instance, I emailed a week ago and still haven't received a reply. It's challenging to get in touch with them for demos. Review collected by and hosted on G2.com.

I love that Xref integrates with our applicant tracking system, it's quick and easy for us to use as recruiters but also easy for candidates and referees to use. Customizable, we are able to use it across multiple regions we support. It is a very reliable system and hardly ever have any technical issues but if we ever have questions the support team are very fast at answering any questions. Review collected by and hosted on G2.com.

I have no complaints! It is a great system to use. Review collected by and hosted on G2.com.

It's such a user friendly platform, and very customisable. Account support is responsive and friendly. Review collected by and hosted on G2.com.

Individual user support can sometimes be tricky with less tech-savvy applicants. Review collected by and hosted on G2.com.

I like how it explains each stage in detail and helps you tell if a referee isn’t legitimate. Review collected by and hosted on G2.com.

Nothing really, except that I sometimes have candidates tell me the links have expired. It would help if the time allowed to complete it could be extended. Review collected by and hosted on G2.com.

I like Xref because it provides easy access to everything I need with a friendly and straightforward website design. It's less time-consuming and allows me to manage different things from an HR perspective effectively. The transition to Xref was really easy, and the team is super friendly and supportive, which has been amazing. Review collected by and hosted on G2.com.

I had an issue before when creating a survey; it was a bit difficult to get the metrics. If I don't use Xref's metrics, I'm not able to import that into my own metrics. Review collected by and hosted on G2.com.

I love that I can see the full lifecycle of a request, and it makes it easy to spot if anything dodgy is going on. It's also so easy to use alongside SmartRecruiters. Review collected by and hosted on G2.com.

I wish it was easier to create my own questions within a questionnaire Review collected by and hosted on G2.com.

I love Xref for its AI summary feature because it helps me see the most important points quickly instead of reading each question individually. The platform is really easy to use, which is great because it reduces the number of questions I get from candidates on how to navigate it. It also speeds up the hiring process since we don't have to complete references ourselves. Overall, the initial setup of Xref was pretty quick and easy. Review collected by and hosted on G2.com.

I think letting the candidate know that the referees they add cannot use the same operating system or IP address would help avoid unusual activity. Review collected by and hosted on G2.com.

It is user friendly and the customer support team is very responsive. The ability to create questions for reference checks is also a plus. The integration with different HRIS platforms also works well. Review collected by and hosted on G2.com.

The AI generated summary can be a bit more precise Review collected by and hosted on G2.com.